Mood Harmony App User Guide
- May 15, 2024
- MOOD HARMONY
Table of Contents
APP GETTING STARTED GUIDE
Setup basics
Download the Mood Harmony app from the appropriate app store.
Mobile key
Enter the mobile key provided by Mood Media and press the Continue
button.
QR code
If your media player has a QR code, tap the QR code icon in the key field, tap
the Open Camera button and allow Mood Harmony to access your camera, then scan
the QR code.
Music prep
If you are using the Mood Harmony app to play music on your device, you will
receive a progress message that your music is being prepared when you
initially open the app. 
Home screen
The Home screen is displayed after you have successfully entered the mobile
key.
Volume control
Playback mode
Use the volume adjustment buttons on the device to control the music volume.
To stop music, tap the stop icon . Tap the play icon that appears in the
Playing Now section to resume. 
Volume control
Remote control mode
Press the red volume icon in the Playing Now section to display the volume
control slider.
Library
The Library houses a collection of playlists selected by the brand
administrator. These playlists can override the scheduled music program unless
the scheduled program is noted with a lock icon .
Tap a playlist in the Library to view the detailed information.
Tap the Play button
to select the playlist. To ensure the smoothest experience, the next program
will start playing when the current song ends.
The scheduled content will automatically resume based on your device
configuration or when you tap Return to Scheduled Content.
Recently played songs
Tap the clock icon in the Playing Now section to view songs and artists that
have recently played.
The time and date of the playback will be listed. 
Devices
We have made it easy to add and remove devices.
Removing devices
Playback mode
Tap the Harmony icon in the top right corner of the screen.
Tap the Forget Device button to remove the device. You will receive a
confirmation screen asking if you are sure you wish to remove the device.
For added
security, you will be asked to enter the mobile key to remove the device. Note
that the music will stop after you remove the device.
Removing devices
Remote Control mode
Tap the Harmony icon in the top corner of the screen, then tap the Forget
Device button to remove the device. Music will continue playing from your
media player after you remove the device
Adding a device
Playback & Remote Control mode Tap the chevron icon in the Location section of
the app, then click the Add a Device icon and enter your mobile key. You can
now switch between control devices by tapping the chevron icon .
FREQUENTLY ASKED QUESTIONS
General Questions
Will the Mood Harmony app work on a tablet or just a phone?
The Mood Harmony app works on both Apple and Android tablets and phones.
How do I request or locate my mobile key?
What if I receive an error message when entering my mobile key?
Copy the error message and add it to your Client Support request mentioned above.
Are mobile keys case-sensitive?
No. You can type in the mobile key as you see fit.
Do mobile keys expire?
No. Mobile keys do not have an expiration date, however while they can be used more than once in Remote Control mode. Each key can only be used one time in Playback mode.
How do I request a Harmony portal login so that I can select playlists for the app?
The music selection in the app's library is managed through the Harmony Music portal. If you don't already have an account, please contact our Client Support team.
Is it possible to access the app via a web link without downloading the app?
Yes. You can access it via a web link. https:// harmony.moodmedia.com/wpn/MOBILEKEY. Just replace MOBILEKEY with the mobile key supplied by Mood Media. If you have access to the Devices application in the Harmony Portal, you can locate the QR code icon next to the Generate New Key button and scan it with your phone or tablet.
If a playlist is selected from the library, will it interrupt the song playing?
No. By default, the new playlist will begin when the song that is currently
playing ends. If you would like to change this functionality to instantly
switch to the new playlist or give users the option to choose between the two
options, contact our Client Support team with this request.
Minimum Requirements
Active internet connection/data plan Operating system Apple operating system -
iOS 13+ Android operating system - Android 5+ Device capacity - 5 GB storage
is recommended for local caching of content.
Playback Mode
How do I play music through a Bluetooth speaker?
First, make sure your phone or tablet supports Bluetooth and Bluetooth is enabled, then pair it with the speaker following the manufacturer’s
How do I play music through a Sonos speaker?
If you are using the Mood Harmony app on an iOS device you can use AirPlay® to play music on most Sonos speakers.
How do I play music through my location’s overhead speakers?
Connect an appropriate cable directly from the device to your amplifier to send the music audio through your overhead sound system.
What happens if I lose my internet connection?
While music will continue to play even if the device loses connectivity temporarily, an active internet connection is required for optimal experience.
Do you have any tips for using the playback app in a business environment?
We recommend keeping your phone or tablet connected to a charger so that it doesn’t run out of power and interrupt your music. To limit interruptions, we suggest the following: Put the device in silent mode and if possible, Do Not Disturb mode to eliminate unexpected distractions Turn off notifications Remove apps that play music or videos
Remote Control Mode
Can I use my device with more than one location?
Yes. You can pair your device with one or more locations by clicking the chevron next to the device name at the top of the home screen, then select Add a Device and enter your mobile key.
Can more than one mobile device be used as a remote control or a player?
Yes. There is no limit to how many mobile devices (phones and tablets) can pair with a media player. The same mobile key can be used multiple times across multiple devices.
Does the mobile device that is being paired need to be in the vicinity or on the same wifi network during the pairing process?
No. As long as the media player and the mobile device running the Mood Harmony app are both online and able to connect to https:// harmony.moodmedia.com), the app will be able to pair and control the media player. This allows users to continue monitoring and controlling media players anywhere, anytime.
MOOD HARMONY APP
GETTING STARTED GUIDE – VERSION 2.5
Documents / Resources
| MOOD
HARMONY Mood Harmony
App
[pdf] User Guide
Mood Harmony App, Harmony App
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