COSTWAY NP11031 Outdoor Rocking Chaise Lounge User Manual
- May 15, 2024
- COSTWAY
Table of Contents
COSTWAY NP11031 Outdoor Rocking Chaise Lounge
Specifications
- Product Name: Tumbona Mecedora de Exterior / Sedia Sdraio a Dondolo all’Aperto / Bujany leżak ogrodowy
- Model Number: NP11031
- Available Customer Support Emails:
- USA: cs.us@costway.com
- AUS: cs.au@costway.com
- GBR: cs.uk@costway.com
- ITA: cs.it@costway.com
- POL: sklep@costway.com
- DEU: cs.de@costway.com
- FRA: cs.fr@costway.com
- ESP: cs.es@costway.com
Before You Start
Prior to assembly, familiarize yourself with the instruction manual. Keep
the manual for future reference. Check and organize all parts to ensure
completeness. Review the assembly method and follow the instructions
carefully. It is recommended to assemble the product as close as possible to
its final location to avoid unnecessary movement. Place the product on a flat
and stable surface. Ensure that packaging materials and components are kept
away from children.
Return / Damage Claim Instructions
Do NOT discard the box / original packaging. In case of a return, the
item must be returned in its original box for acceptance. Take photos of the
box markings and damaged parts, if applicable. Email the images along with a
description of your claim directly to the marketplace where you made the
purchase.
FAQ
-
How can I contact customer support?
You can reach our friendly customer support team via email at the respective addresses provided above based on your location. -
What should I do in case of missing parts or damage?
If you encounter missing parts or damage, do not discard the packaging. Take photos of the box markings and damaged parts and follow the return/damage claim instructions mentioned above.
Before You Start
- Please read all instructions carefully.
- Retain instructions for future reference.
- Separate and count all parts and hardware.
- Read through each step carefully and follow the proper order.
- We recommend that, where possible, all items are assembled near to the area in which they will be placed in use, to avoid moving the product unnecessarily once assembled.
- Always place the product on a flat, steady and stable surface.
- Keep all small parts and packaging materials for this product away from babies and children as they potentially pose a serious choking hazard.
TOOLS
Instructions
Return / Damage Claim Instructions
- DO NOT discard the box / original packaging.
- In case a return is required, the item must be returned in original box. Without this your return will not be accepted.
- Take a photo of the box markings.
- A photo of the markings (text) on the side of the box is required in case a part is needed for replacement. This helps our staff identify your product number to ensure you receive the correct parts.
- Take a photo of the damaged part (if applicable).
- A photo of the damage is always required to file a claim and get your replacement or refund processed quickly. Please make sure you have the box even if it is damaged.
- Send us an email with the images requested.
- Email us directly from marketplace where your item was purchased with the attached images and a description of your claim.
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