hp 9120e Series OfficeJet Pro Printer User Guide

hp 9120e Series OfficeJet Pro Printer

Product Information

Specifications :

• Product: HP OfficeJet Pro 9120e series
• Control Panel Features: Status Center, Function buttons, Back button, Home button, Help button
• Printer Features:
  • Control panel
  • Power button
  • Power light and Wi-Fi light
  • Document feeder
  • Cartridge access door
  • Front door
  • Output tray
  • Input tray
  • Fax ports, USB port, Ethernet port, Power cord port

Product Usage Instructions

Setup and Connectivity:
We encourage network connection for this printer to utilize all available features. Follow these steps:

1. Complete setup using HP software and an Internet connection.
2. After setup, you can print using a USB cable if needed.

Help and Tips for Wi-Fi and Connectivity:
If facing connectivity issues, follow these steps:

1. Reset Wi-Fi (setup mode) by selecting Resume Setup on the control panel if the Wi-Fi light is not blinking.
2. To reconnect Wi-Fi during printer use:
3. Touch Menu > Settings > Network on the control panel.
4. Select Restore Network Settings, choose your network, enter the password, and connect.
5. If needed, open HP software and add the printer again.
6. If facing other potential issues like distance or VPN connection, follow the solutions provided in the manual.

Printer Hardware Setup:
To set up the hardware:

1. Load paper by opening the paper tray, sliding out the guides, loading Letter or A4 paper, adjusting the guides, and closing the tray. Pull open the output tray extender.
2. Install cartridges by opening the front door, lifting the cartridge access door by the scanner lid, unpacking cartridges, inserting each securely into the indicated slot, and closing both doors. Use cartridges provided with the printer for setup.

Frequently Asked Questions (FAQ):

• Q: Where can I find troubleshooting support for the printer?
  A: For printer troubleshooting and videos, visit hp.com/start/403X2A.

• Q: Can I use a VPN connection while setting up the printer?
  A: It is recommended to disconnect from a VPN before installing HP software. You can reconnect to the VPN after finishing printer setup.

Reference Guide

HP OfficeJet Pro
9120e series

Control Panel

1. Status Center
   Touch to display printer status.

2. Function buttons
   Touch to perform common tasks.

3. Back button

4. Home button

5. Help button

Printer Features

1. Control panel
2. Power button
3. Power light and Wi-Fi light
4. Document feeder
5. Cartridge access door
6. Front door
7. Output tray
8. Input tray
9. Fax ports
10. USB port
11. Ethernet port
12. Power cord port

Do not use USB for setup
We encourage network connection for this printer. To use all the available features of this printer, complete setup using HP software and an Internet connection. After setup, you can print using a USB cable if needed.

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup or post setup, check the following conditions to resolve the issue.

Reset Wi-Fi (setup mode)

During initial setup:
If the blue Wi-Fi light is not blinking, the printer might not be in Wi-Fi setup mode. Check the control panel and select “Resume Setup”, if prompted.

During printer use, Wi-Fi disconnects:

1. On the control panel, touch Menu > Settings > Network. Scroll to Restore Network Settings and touch Restore.
2. Wait for printer to scan for Wi-Fi networks. Choose your network, enter the password, and connect.
3. If applicable, open HP software and add the printer again.

Other Potential Issues Solution

• Computer or mobile device too far from printer
  Move your computer or mobile device closer to the printer. Your device might be out of range of the printer’s Wi-Fi signal.

• Computer connected to a Virtual Private Network (VPN) or remote work network
  Disconnect from a VPN before installing
  HP software. You can’t install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup.
  Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.

• Wi-Fi turned off on computer
  (computer connected by Ethernet)
  If your computer is connected by Ethernet, turn on the computer’s Wi-Fi while setting up the printer. Disconnect the Ethernet cable temporarily to complete setup over Wi-Fi.

• Bluetooth and location services are turned off on your mobile device
  If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network and printer.
  Note: Your location is not being determined and no location information is being sent to HP as part of the setup process.

Help and Support
For printer troubleshooting and videos, visit hp.com/start/403X2A

hp.com/start/403X2A

The information contained herein is subject to change without notice.

Printer hardware setup information

• Load paper
  Open the paper tray and slide out the guides. Load Letter or A4 paper and adjust the guides. Close the tray. Pull open the output tray extender.

• Install cartridges

  • Open the front door and then lift the cartridge access door by the scanner lid. Unpack cartridges. Insert each cartridge securely into the indicated slot. Close both doors.
  • Note: Make sure to use the cartridges provided with the printer for setup.

Align printhead
Use the control panel to print and scan the alignment page. This might take a few minutes.

© Copyright 2023 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Printed in Thailand

Documents / Resources

| hp 9120e Series OfficeJet Pro Printer [pdf] User Guide
9120e Series, 9120e Series OfficeJet Pro Printer, OfficeJet Pro Printer, Printer
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References

• hp.com/start/403X2A

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