ERGOSportive Adjustable Base Owner’s Manual

ERGOSportive Adjustable Base

Actual product appearance and functionality may vary from photographs, illustrations and descriptions included in this manual.

Safety Precautions and Usage Statements

Attention: Important Safety Disclaimers
Read all instructions before using your adjustable base. Save these instructions.

TO REDUCE THE RISK OF SHOCK, BURNS, FIRE OR INJURY:
For optimal safety and operation, plug bed base into a surge protector (not included). The bed base should only be plugged directly into a wall outlet or surge protector (stronly recommended). Always unplug the base from the electrical outlet before servicing any part of the base. To reduce risk of electric shock, unplug the base before cleaning. To safely disconnect, ensure the base is in a flat position with all motors heated surfaces. Never operate the base when the air openings are blocked. Keep air openings free of lint, hair and the like. Do not drop or insert any object into any opening. Discontinue use of the bed base and contact a qualified service center if: it has a damaged cord or plug, if it is not working properly, or it has been dropped into water. Only use this bed base for its intended use as described in this manual. Do not use accessories/attachments that are not recommended by the manufacturer. Close supervision is required when the bed base is used by or near children, convalescents,  disabled persons or pets. Improper connection of the equipment can result in the risk of electrical shock, electrical fire or faulty operation of this bed base. If the plug does not fit your outlet, contact a qualified electrician to install a suitable outlet.
Unauthorized modification or failure to use a wall outlet or surge protector could void the electrical portion of your warranty.

PETS AND CHILDREN:
Immediately dispose of all packing materials as it may pose a smothering risk to small children and pets. To avoid injury, it is not advised to allow children and small pets to play on or under the bed. Children should not  not operate the bed base without adult supervision.

PACEMAKERS:
Some products contain Neodymium MAGNETS which may interfere with devices such as pacemakers, ICD’s and any other device sensitive to magnetic fields. It is STRONGLY recommended that owners of
such medical devices consult their physician prior to using products that contain Neodymium MAGNETS. It is also possible that some pacemakers may falsely interpret the optional massage feature vibrations as movement/exercise. This is a common occurrence with any product that create a vibrating movement and may a ect the pacemaker. Please consult your physician before using the massage feature.

• IN-HOME USE AND HOSPITAL STANDARDS:
  Ergo motion adjustable bed bases are designed solely for in-home use. This base was not designed as a hospital bed and is not designed to meet hospital standards. Do not use this base with TENT TYPE oxygen therapy equipment or near explosive gases.

• ADDITIONAL SAFETY FEATURES
  Casters (optional leg accessory) are equipped with locking wheels to prevent unwanted movement. Even when locked and unable to roll, it is possible for the casters to slide. Free release head and foot motors are designed to lower the mattress by retracting only with gravity, never pulling downwards, which minimizes pinch points

• Manual operation
  If something gets caught in the platform when flattened, you can manually raise the platform up by lifting at either the head or foot to relieve pressure and allow for release.

• Emergency stop
  Stop the motion of the platform by pressing any button on the remote control.

• Power outage
  Use the “Emergency Battery Backup Strap” as a temporary power source to get the base to a desired position. Instructions on how to operate the Battery Backup Strap are on the Emergency Battery Backup page(s)

• LIFTING/LOWERING MECHANISMS
  The lift/lower feature will emit a minimal humming sound during operation. This is normal. During operation, the lift arm wheels make contact with the platform support of the base. This contact may result in metal on metal or metal on plastic contact. This applies slight tension on the moving components and resonance is reduced to a minimum level. If excessive noise or vibration is experienced, reverse the movement action (up or down) of the base with the remote control. This should realign the base’s activating mechanisms to the proper operational position. In normal base operation, the wheels, which allow the bed
  to maintain its distance from the wall, will make contact with the steel platform supports of the base creating a contact noise. When entering, exiting or shifting weight on the base, this contact noise may be audible as the wheels make contact. This is normal.

• MATERIALS

• Ergomotion adjustable bases are constructed from various materials including woods, metals, plastics and fabrics. Tension, pressure or movement applied to the frame, platform or shroud through general use may create an audible sound.

MASSAGE OPERATION AND LOCATION ENVIRONMENT

• The massage feature will emit a tone during operation. This is normal. As the massage intensity level is increased, the tone will intensify.
• The volume of this tone is directly related to the location environment. For example, when demonstrated in a show room, the surrounding environmental noise will cover some of the massage noise. However, when installed in a home setting with wooden floors, carpeted or not, the massage volume will be more noticeable. To minimize this resonance, place a piece of carpet, or rubber caster cups, under each leg or caster of the base. It is possible to experience vibration or noise from the exterior bed frame, headboard brackets, headboards or footboards if  mounting bolts are not firmly tightened.
• Levels 1-2 of massage intensity represent the revolutions of the motor per minute. Level 2 provides the maximum number of RPMs. However, this does not mean that the feeling of vibration is the strongest. Depending on the mattress material, thickness, and positioning of the the massage intensity setting that suits them best. It is important to understand the physics of vibrations. Just as an engine may run rough during idle, as the RPMs increase, the vibrations change concurrently.

TOLERANCE

• All Ergomotion adjustable foundations, depending on make and model, are designed and manufactured to perform and function within designated quality control parameters. Bases are subject to meticulous and rigorous inspections during the quality control process to ensure bases will operate within these standards during normal operating use. Normal operating use is defined as the following: Adjustable foundation is to be operated with a mattress and load. Testing procedures require lifetime cycle tests with up to 120kg distributed load. The angle  (designated “ ” in figure 1) between the back section and the flat section for various configurations of the mattress support platform shall be ± 3°, which translates to a tolerance of up to 1 ½”.
• The angle (designated “ ” in figure 1) between the flat section and foot section for various configurations of the mattress support platform shall be ± 3°, which translates to a tolerance of up to ¾”.
• Any adjustable foundation deemed to be within these allocated tolerances is considered to have met the manufacturer’s quality control standards.

THAT “NEW PRODUCT” SMELL:

• Some people notice a slight odor to their new adjustable base—this can come from our material manufacturing process. This smell is normal and usually disappears before the product reaches you. Sometimes, however, this smell may still be noticeable. It usually disappears after a few weeks, providing adequate ventilation of the product and the environment.

• BREAK IN PERIOD:

• You can speed up the break-in period by simply spending time in the adjustable bed through activities such as reading, watching TV or playing with the kids or grandkids. The extra movement will help the adjustable base respond to weight and temperature changes. Some of the materials in our adjustable bases such as the woods, metals and plastics used in the platform, frame and components are sensitive to moisture content and temperature and may make sounds in colder environments.

• PAIRED OPERATION:
  When operating a “paired” split base setup there may be a time latency up to 1.5 seconds between each bases articulation.

• WEAR AND TEAR:
  Wear and tear is damage that naturally and inevitably occurs as a result of normal use or aging.

• FABRIC CARE:
  To prolong the life of your fabric, protect from direct sunlight whenever possible. For spot cleaning, wipe area with a light damp sponge or vacuum with a soft brush attachment to remove particles. Keep at a minimum of 30cm (12 inches) away from direct heat sources. For a deeper cleaning, blot liquid spills with a clean dry cloth. Wipe with a clean cloth dampened with warm water. Do not wet excessively. A soft bristle brush may be used to remove ingrained soil. Avoid scratching by gentle brushing. Wipe with a clean cloth dampened with warm water to remove residues. Dry in shade away from direct heat. If persistent marks remain visible after cleaning, seek professional advice.

• PRODUCT RATINGS:
  The lift motors are not designed to operate continuously for more than [2] minutes in an [18] minute time period or approximately 10% duty cycle. Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may void the warranty. The massage motors are not designed to operate continuously for more than 30 minutes at a time. Please allow the massaging system to rest for 30

• WEIGHT LIMITS:
  This product is not rated to support weights in excess of 750 pounds / 340 kg inclusive of the mattress and bedding. The base will structurally support this weight, provided it is evenly distributed across the bed base. The adjustable base is not designed to support or lift this amount in the head or foot sections alone. Exceeding this weight restriction could damage the bed and/or cause injury and will void the warranty.

IMPORTANT DO’S AND DON’TS

DO:

• Plug your adjustable base into a power surge protector.
• Evenly distribute weight when sleeping in a split setup. Uneven distribution of weight can cause the base to raise unevenly.
• Call Customer Service for any technical issues. Do not try to force the base down, this can damage the motors or frame.
• Use mild soap and water to clean your adjustable base if staining occurs.
• Keep in mind that adjustable bases are recommended to be used with adjustable friendly mattresses.
• Lower to the flat (horizontal) position after use and in between presets.
• Register your warranty as soon as your adjustable base has been delivered.

DON’T:

• Sit on corners/edges of base, this may warp the frame, struts or foam.
• Tilt the base on its side. This can damage the legs and/or leg screws.
• Stand or jump on the adjustable base at any time, this can damage the frame and motors.
• Drag the base to move it. Dragging the base could damage the frame, strip the nut/bolts or break the legs. Purchase castors if you plan on moving your base routinely.
• Enter and exit the adjustable base with the head and/or foot in the articulated position. You must always enter or exit your adjustable in the flat (horizontal) position.
• Tinker with or modify base. This will void the warranty.
• Press down on the head or foot while actuated can damage frame and motors.
• Do not use mattresses that contain more than 5cm of latex.

FCC Compliance

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

• If this equipment does cause harmful interference to radio or television on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

SAVE THESE INSTRUCTIONS.

Parts List

Before discarding the packing materials, ensure all the parts are accounted for.
All electronics and components that need to be installed are located in boxes under the base or attached to the frame.

•  A) Wireless Remote Control x1 and AAA Batteries x3
• B) Legs x6
• C) Mattress Retainer Bar* x2
• D) Power Cord
• E) Power Supply
• F) Battery Backup Strap
• (9 volt alkaline batteries not included)
• G) SmartSync® Cord‡
• H) Connecting Strap‡*
• I) C Clamps x2
• J) Long Bolts x4, Washers x8, Nuts x4
  • 13 MM Outer Hexagonal Wrench x1,
  •  5 MM Hex wrench x1
• Misc. Parts (not included):
  • K) Surge Protector
  • L) 9 Volt Alkaline Batteries x2

These items are attached to the base for shipping purposes.
Carefully remove from base and set aside.
‡ Only included in Twin Long and Split King bases.

Base and Remote Overview

Quick Reference Guide

Not to scale. For illustration purposes only. Read all instructions before beginning installation.

ELECTRONICS OVERVIEW

Installation Guide

Always use two people when setting up the base.

1. STEP 1
   Remove the bed from box, and keeping the bottom-side facing up.

2. STEP 2
   Connect the frames together, slide C-clamp over the frame connections (Refer to Fig B) in the middle of both sides of the base.

3. STEP 3
   Insert two long bolts through a washer before inserting them through the holes on the side of the C-Clamp. Using inner hexagon wrench.

4. STEP 4 (Optional)
   To install the legs, thread the washer over the bolt of the leg with the recessed side facing the leg. Insert each of the four tapered legs on each corner of the frame using the bolt hole nearest the long edge of the bed. Insert each of the two cylindrical (round) legs on the frame in the center edge of bed. Tighten the legs to the base by hand. Do not over tighten.
   Note: If you are installing the ErgoSportive on an existing platform or bed frame with slats, it is not necessary to install the legs.

5. STEP 5
   To sync two bases see detailed installation instructions on page 13.
   Locate the Battery Backup Strap and set it aside. Be sure that it is accessible after the base is set up.

6. STEP 6
   Uncoil the input Power Cord (connected to Control Box’s power port) and plug into  Power Supply.

7. STEP 7
   Uncoil the Power Cord and connect to the Power Supply. Place Power Supply on the ground and extend from the base. Ensure that the Power Supply and all attached cords are directed toward the desired surge protector.

8. STEP 8
   Carefully flip the base over.
   Important: Two people are required to move the bed base. Do not drag across the floor. Do not rest frame on its side, excessive pressure may damage the legs (if used).

9. STEP 9
   Plug the power cord into a power source.
   A surge protector is recommended.

10. STEP 10
    The remote need be operated within 10 seconds of powering on the bed to ensure successful pairing. Quickly test remote functions to verify proper setup before placing mattress on base. Return the base to a flat position before placing the mattress on top.

11. STEP 11
    Install mattress retainer bars by inserting both ends of the mattress retainer bar into the holes on the platform and laying the bars down with curved side facing up.

Setup is now complete! Test all functions on remote.

Remote Control

Remote Control arrives paired to the adjustable base. Three (3) AAA batteries are required to operate the remote. TO PROGRAM THE PRESET POSITIONS:
Articulate the head and foot to your desired position. Next, press and hold one of the preset buttons [ I, II ] for 5 seconds. The position is now saved.
NOTE: To restore the preset buttons back to their original factory settings, hold FLAT and ZERO G simultaneously for at least 5 seconds. The original presets will be restored.

Remote Control Pairing

Remote Pairing
The original remote that comes in the box is already paired to the adjustable base. No further action is required. In the event that the remote is not paired with the base, follow the steps below.

1. STEP 1
   Unplug the Power Cord from your power outlet. Wait 1 minute, then plug it back in to your power outlet. Perform Step 2 within 10 seconds, while the control box light is illuminating.

2. STEP 2
   Press and hold the PAIR button on the back of the remote. The PAIR button will illuminate and start to flash. When the PAIR button stops flashing, the Pair LED light on the control box will
   stop flashing. Release the PAIR button.

3. STEP 3
   The remote is now paired to the adjustable base. Test all remote functions. If the remote buttons do not impact the adjustable base movements, please repeat the process again.

Battery Backup Strap

For emergency use only, in case of a power outage. Batteries are not to be used for normal operation of the bed.

1. STEP 1
   Disconnect the Power Supply from the input power cord.

2. STEP 2
   Connect the Battery Backup Strap to the (2) Alkaline 9 Volt batteries. Do not mix brand name batteries.

3. STEP 3
   Connect the end of the Battery Backup Strap to the input  power cord that is attached to the control box.

4. STEP 4
   Use the remote to return the base to a flat position.
   Note: Detach the Battery Backup Strap and reconnect the power supply after the emergency is over, as the system will continue to draw power from the batteries even if not in use.

Syncing Two Bases (Optional)

A SmartSync® Cord is included with the base. Only available on select models.
The SmartSync® Cord connects the two control boxes to a single remote for the synchronization of two bases. Please connect the synchronization cable before installing the headboard.

1. STEP 1
   Unplug bases from power source.

2. STEP 2
   Connect the SmartSync® Cord to the Multifunction port of each Control Box.

3. STEP 3
   Plug bases back into the power source.

4. STEP 4
   Check to ensure all cords are securely attached. Both remotes will now operate both bases simultaneously.
   The system is now linked. Pressed buttons on either remote will control the two bases simultaneously.

PERFORMANCE NOTES
If bases become mismatched, returning the bases to the flat positions will re- sync the mechanical positions.

Controlling LED Light Separately

This page is intended to explain how to enable both remotes to control the light strip when the sync cord is unplugged. Only applied on Split King bed.

1.   STEP 1
   Unplug the synchronization cable of bed A and bed B.

2. STEP 2
   Press and hold the flat button of both A and B remote until the A and B remotes’ lights are flashing, the light will stop flashing when the pairing is complete.

3. STEP 3
   If the remote lights are flashing for a long time, it means the pairing has failed, wait 20 seconds for the light to stop flashing. Then repeat step 2.

Connecting Strap (Optional)

Connecting straps are secured to the base frame upon delivery. Legs are required for the installation of the connecting straps.

1. STEP 1

2. Legs are required for the installation of the headboard brackets. To purchase legs, please contact Customer Service:
   support@ergosportive.com
   With the bases in their desired location, slightly loosen both legs to allow the strap to fit on the leg bolt, between the leg washer and frame .

3. STEP 2
   Slide side (a) of the connecting strap onto leg bolt. Swing the strap and connect side (b) to the opposite leg bolt.

4. STEP 3
   Re-tighten legs. Do not over tighten. Use the remaining strap and repeat on other end of the base.

Headboard Installation Guide

Parts List:
All the following spare parts are not included in the bed, they are packaged with headboard. It can also be sold as an accessory if required.

•  The 5 MM hex wrench is included in the head bracket fitting package.
• Note that part B is for TXL and Queen sizes. Part E is for King size.

1. STEP 1
   Use two hexagon screws to attach the head bracket female. buckle on the bed frame.

2. STEP 2 (For King headboard only)
   Remove four hexagon screws from the pre-install headboard spigots.
   Reattach bracket to headboard using the four uppermost holes with screws removed in previous step. Fasten securely.

3. STEP 3
   It takes two people to lift the headboard align the male buckle of the headboard with the female buckle and insert it vertically.

4. STEP 4
   Power on the bed and raise the head. Insert a hexagon screw and tighten to firmly attach the headboard to the bed base. Note that it may be necessary to slightly lift the headboard to align
   the screw.

5. STEP 5
   Disconnect power to the bed. Connect the LED light. Reconnect power to the bed.

Assembling Video

Please scan the QR code for the Assembling video

ErgoSportive™ APP

STEP 1 DOWNLOAD APP

• Download ErgoSportive™ App.
• Download Android Version of the APP from the Google Play.
• Download iOS version of the App from the Apple Store.

STEP 2 REGISTRATION
Open the ErgoSportive™ APP, click on the “Sign Up” button on the sign in page and follow the instructions to complete the registration. Once you have registered, you will be automatically logged in and enter the process of connecting to the ErgoSportive™.

STEP 3 SIGN IN
In order to identify yourself during subsequent logins, simply enter your email and the password created during your registration, and click on “Sign in”.

STEP 4 CONNECT SMART BED

• Connect Smart Bed
  Open the ErgoSportive APP, select the “Settings” tab, click “Bed Settings” to enter the smart bed settings page, then click the “Connect a new bed” button.

• Start Connection
  Scan the QR code of the bed or click on the “Search beds” button to select your bed and connect it.

• Finish Connection
  Enter the connection phase and when the progress is 100%, the connection is complete.

• Select Data Switch Select

• Select the on/off data switch and you can turn the data storage switch on or off as required.

• The Bed Side (Double Bed)
  Choose the side of the bed you sleep, e.g. Facing the bed, choose to sleep on the left, on the right, or with one person in a double bed.

• Calibrate your ErgoSportive™
  In order to obtain accurate data, your gender, date of birth, height, weight and mattress thickness are required to complete the calibration. Note, it may take up to seven days for your ErgoSportive™ to fully calibrate, during which time sleep metrics will continue to improve.
  Authorize The Garmin® Account
  Authorize your Garmin® account in order to access Garmin® data, you can choose to skip this step first.

• MORE DETAILS

• Please Scan QR code to see more function information and operation.

NOTE
Sleeping position may affect data collection. To ensure the most accurate data, it is recommended to sleep in the center of the bed in single beds or on your selected side in double beds (center if sleeping alone). Sleeping too close to the edge or other unconventional sleeping position will affect the accuracy of date.

Troubleshooting

If one or more functions on the bed base have stopped operating:

• Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the movement of the base.
• Check to ensure the green LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
• Unplug the base for 1 minute to reset the electronic components.
• Plug bed base into a deferent electrical outlet, or test current outlet with another working appliance (a grounded, electrical surge protector is recommended).
• Remove and replace full batteries in the remote control and re-pair the remote to the base (see page 11).

If issue is not resolved by following the instructions above, locate serial number on warranty card or back of remote and contact

ErgoSportive Customer Service: support@ErgoSportive.com

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