hp 9720e-AP-1L OfficeJet Pro Wide Format Printer User Guide

Reference Guide

HP OfficeJet Pro
9720e series

Control Panel

1. Status Center
   Touch to display printer status.

2. Copy widget

3. Function buttons
   Touch to perform common tasks.

Printer Features

1. Control panel
2. Wi-Fi light
3. Power button
4. Document feeder
5. Cartridge access door
6. Front door
7. Output tray
8. Input tray
9. Ethernet port
10. USB port
11. Power cord port

Do not use USB for setup
We encourage network connection for this printer. To use all the available features of this printer, complete setup using HP software and an Internet connection. After setup, you can print using a USB cable if needed.

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup or post setup, check the following conditions to resolve the issue.

Reset Wi-Fi (setup mode)
During initial setup:
If the blue Wi-Fi light is not blinking, the printer might not be in Wi-Fi setup mode. Check the control panel and select “Resume Setup”, if prompted.

During printer use, Wi-Fi disconnects:

1. On the control panel, touch Menu > Settings > Network. Touch Restore in Restore Network Settings.
2. Wait for printer to scan for Wi-Fi networks. Choose your network, enter the password, and connect.
3. If applicable, open HP software and add the printer again.

device closer to the printer.
Your device might be out of range of the printer’s Wi-Fi signal.
Computer connected to a Virtual Private Network (VPN) or remote work network| Disconnect from a VPN before installing HP software. You can’t install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup.
Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.
Wi-Fi turned off on computer (computer connected by Ethernet)| If your computer is connected by Ethernet, turn on the computer’s Wi-Fi while setting up the printer. Disconnect the
Ethernet cable temporarily to complete setup over Wi-Fi.
Bluetooth and location services are turned off on your mobile device| If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network
and printer.
Note: Your location is not being determined and no location information is being sent to HP as part of the setup process.

Help and Support
For printer troubleshooting and videos,
visit hp.com/start/53N95B

hp.com/start/53N95B

The information contained herein is subject to change without notice.

Printer hardware setup information

Load paper

1. Open the paper tray and tray cover.
2. Load Letter or A4 paper in portrait orientation and adjust the guides.
3. Close the tray cover and tray. Pull open the output tray extender.

Install cartridges

1. Open the front door.

2. Unpack cartridges.
   Note: Make sure to use the cartridges provided with the printer for setup.

3. Insert each cartridge securely into the indicated slot. Close the front door.

© Copyright 2023 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Printed in China

Documents / Resources

| hp 9720e-AP-1L OfficeJet Pro Wide Format Printer [pdf] User Guide
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References

• hp.com/start/53N95B

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