Starkey StarLink Remote Microphone User Manual

Starkey StarLink Remote Microphone

Introduction

You’ve got a Remote Microphone +.
Clearer speech. Easier conversations.
Your Remote Mic + enhances speech so you can enjoy conversations.
And connect with the world around you.
Use this simple manual to get started.

Get to know your Remote Microphone +

Meet your Remote Mic +

Overview

1. Multifunction button
   Controls operational state of the Remote Mic +.

2. Status indicator light
   Identifies the operational state of the Remote Mic +.

3. Microphones

   • Picks up audio (speaker’s voice) during use.
   • Picks up your voice during Bluetooth® phone calls.

4. FM receiver jack
   Accepts Europin FM receivers.

5. Clip
   Attaches the Remote Mic + to the speaker’s clothing or lanyard.

6. Input Mode indicator lights Identifies audio source.

7. Input Mode button Changes audio source.

8. Micro USB jack

   • Allows recharging via USB-to-micro USB cable.
   • Plays in-line audio via optional cable.

9. Volume up (+) and
   Volume down (-) buttons Adjust stream volume up or volume down.
   

Power ON/OFF

Use the multifunction button to turn your Remote Mic + ON or OFF:

• ON – press the multifunction button for 3 seconds. Release when the status indicator light glows green.
  

• OFF – press the multifunction button for 3 seconds. Release when the green status indicator light no longer appears.
  

To pair with hearing aids

Before using your Remote Mic + for the first time, you’ll need to pair it with your hearing aid(s). This allows your accessory to recognize your hearing aids so they can work together.

STEP 1 : Turn ON your Remote Mic +
STEP 2 : Turn your hearing aids OFF and ON.

• For CROS hearing aid systems:
  Turn OFF your hearing aids and CROS transmitter. Next, turn ON your hearing aids but leave the CROS transmitter OFF.

STEP 3 : Pair your Remote Mic + with your hearing aid(s):

1. Ensure your hearing aids are not connected to nearby Bluetooth devices:

   • Turn OFF Bluetooth on your mobile phone.
   • Turn OFF any wireless accessories already paired to your hearing aids.

2. Place your hearing aids within 6 inches (15 cm) of your Remote Mic +.

3. Press the Input Mode and Volume Up (+) buttons simultaneously for 7 seconds until the status indicator light alternately blinks blue and red.
   

4. For a set of hearing aids:
   1st status indicator light blink| 2nd status indicator light blink| Pairing result| Next step
   ---|---|---|---
   1| 2| Both hearing aids paired| Complete
   1| 2| Only one hearing aid paired| Repeat
   1-3 within
   STEP 3
   1| N/A| No hearing aids paired| Repeat
   1-4 within
   STEP 3

5. For a single hearing aid:
   Status indicator light blink| Pairing result| Next step
   ---|---|---
   1| Hearing aid paired| Complete
   1| Hearing aid not paired| Repeat 1-3 and 5 within
   STEP 3

To pair with a Bluetooth device

For the Remote Mic + to wirelessly receive audio from a Bluetooth device, you must first pair them.

STEP 1: Turn ON your Remote Mic +.

1. Press the Input Mode and Volume Down (-) buttons simultaneously for 7 seconds until the status indicator light rapidly blinks blue.

STEP 2 : Put your Bluetooth device in pairing mode.

1. When Remote Mic + appears on your Bluetooth device, select it.
   NOTE : For more details, see the Bluetooth device operations guide.

2. The Remote Mic + status indicator light will show the pairing status

   • Successful pairing = green status indicator light for 2 seconds
   • Unsuccessful pairing = red status indicator light for 2 seconds

To use your Remote Mic +

STEP 1 : Check that your hearing aids are ON.
Reminder – Before streaming audio for the first time, ensure your hearing aids are paired to your Remote Mic +.

STEP 2 : Start/stop streaming audio (a speaker’s voice).

Do one of the following:

• Turn On the Remote Mic + : Audio streaming automatically starts in hearing aid.
• Hearing aid mobile app : Open the app on your mobile phone or tablet. Select the option to start/stop streaming from Accessories screen.
• Hearing aid user control : If configured by your hearing care professional, a specific gesture (e.g., a long press on a user control) can start/stop streaming.
• Wireless Remote : If configured by your hearing care professional, press the Favorite button.

NOTE : An audible indicator may play in your hearing aids to signal the start/stop of audio streaming.

STEP 3 : Adjust the streaming volume by pressing the Volume Up (+) or Volume Down (-) button on the Remote Mic +.

STEP 4: Adjust the audio source.

1. To change the audio, press and release the Input Mode button. Press the button repeatedly until you reach the desired audio source.
   For more details on the audio source options, see How your Remote Mic + helps . Icon on Remote Mic +| Audio source being used
   ---|---
   | Remote Microphone
   | Bluetooth phone and audio
   | Loop system
   | FM system
   | Line-In

2. To access audio from a Bluetooth device, it must be connected to the Remote Mic + (denoted by the slow, blinking blue status indicator light).
   

   • Prior to streaming Bluetooth audio for the first time, your Bluetooth device must be paired to your Remote Mic +. See To pair with a Bluetooth device on .
     

STEP 5 : To adjust the stream volume, press the + or – button.

NOTE : Typical wireless operating range is up to 60 feet (20 M).
This may be shortened by environmental factors (e.g., obstructions, interference, position of people). Wider operating ranges may be possible, however, your audio or connection quality may decrease.

Status indicator light

The status indicator light identifies how your Remote Mic + is currently operating:

Wearing the Remote Mic +

Your Remote Mic + can be attached to the clothing or lanyard worn by the person speaking. When your audio source is set to the remote microphone or a Bluetooth device in phone mode , it’s best to place it within 8 inches (20 cm) of the person’s mouth.

Clothing instructions:

1. Squeeze the clip of the Remote Mic + until it opens.

2. Slide the opening of the clip onto the clothing.
   

3. Release the clip.

4. Ensure your Remote Mic + is securely attached to the clothing.
   

Lanyard (optional) instructions:

1. Squeeze the clip of the Remote Mic + until it opens.

2. Slide the lanyard loop into the clip opening. Lift it towards the top of the clip.
   

3. Release the clip.

4. Ensure your Remote Mic + is securely attached to the lanyard

5. Place lanyard around the neck.

How your Remote Mic + helps

Your Remote Mic + is designed to stream audio from different audio sources directly to your wireless hearing aids. When by a distant speaker in noisy environments, it functions as an assistive listening device.
The Remote Mic + can also interface with the following audio sources.

Remote Microphone

The Remote Mic + automatically optimizes the microphone settings based on its physical orientation.

• It helps focus on one person when background noise is present. When worn by a speaker, the Remote Mic + automatically prioritizes sound from above while reducing sound levels from other directions.

• It can listen to multiple nearby speakers in quiet environments when placed horizontally on its clip by receiving sound from all directions.

Bluetooth phone and audio

• Conduct phone calls in which (A) you hear the phone call in your hearing aids and (B) the Remote Mic + picks up your voice and transmits it back to the phone. (Handsfree profile).
  

• Listen to music in which you hear the streamed audio in your hearing aids. (A2DP profile).
  

General Bluetooth functionality:

Pair with Bluetooth devices| Remote Mic + can pair with up to 8 Bluetooth devices.
---|---
Connect with Bluetooth device| When both Remote Mic + Bluetooth device are powered on and within wireless operating range, they should automatically connect and the Remote Mic + status indicator light should be slow, blinking blue.
Listen to music
(or other streamed audio)| Ensure the Remote Mic + input mode is set to Bluetooth audio source. When playing audio on Bluetooth device, it will be automatically routed to your hearing aids.
Change to Bluetooth audio source| When the Remote Mic + detects an incoming or outgoing phone call, it will automatically change to the Bluetooth audio source.
Accept incoming call| When you hear the ringtone in your hearing aids, briefly press the multifunction button on your Remote Mic +.
Reject incoming call| When you hear the ringtone in your hearing aids, press and hold the multifunction button on your Remote Mic + for more than 2 seconds – release the button once the ringtone stops.
End call| Briefly press the multifunction button on your Remote Mic +.
Transfer call between phone and Remote Mic +| To conduct the call on the phone itself, press and hold the multifunction button on your Remote Mic + for more than 2 seconds.
To move the call back to the Remote Mic +, press and hold the multifunction button again for more than 2 seconds.


Make an outgoing call| Dial the phone number on your Bluetooth device. The phone call will be automatically routed to your hearing aids.

Loop system

The Remote Mic + can receive audio from a Loop system (available in some public buildings). Wearing the Remote Mic + in a vertical orientation provides the best performance. In this mode, the Remote Mic + disables Bluetooth connections. Upon exiting this mode, the Remote Mic + will attempt to re- establish a Bluetooth connection.

NOTE : A manual reconnection may be necessary. For more details, see the Bluetooth device operations guide.

FM system

When an optional FM transmitter is attached via the Europin connector, the Remote Mic + can receive audio from an FM system. In this mode, you can wear the Remote Mic + or place it on a nearby stable surface.

Line-In

When an optional Line In cable is attached via the micro USB jack, the Remote Mic + can obtain audio from a mobile phone, MP3 player, tablet, or computer that is not Bluetooth enabled. In this mode, it’s best to place the Remote Mic

• on a nearby stable surface.
  

Charge your Remote Mic +

To charge your Remote Mic +

1. Attach the microUSB end of the charging cable to the micro USB jack on your Remote Mic +.

2. Attach the microUSB end of the charging cable to the jack on the power adapter.

3. Plug the power adapter into an external power source, like a wall outlet.

4. Check the charging status using the status indicator light on your Remote Mic +.

Power status| Status indicator light status| Charging status
---|---|---
OFF| Solid green| Recharging
OFF| None| Fully charged
ON| Solid green briefly interrupted by other status indicator light behaviors| Recharging
ON| None| Fully charged

NOTE : Charging your Remote Mic + may take longer if you’re streaming audio.
Charging is typically faster when your Remote Mic + is OFF.

Troubleshooting Guide

Problems with your Remote Mic +?
Try these tips. If issues continue, contact your hearing care professional.

One (or both) hearing aids unexpectedly drops out of audio streaming.| Hearing aids may be on the edge of wireless range.| Move closer to Remote Mic +.
Battery level in hearing aid can no longer support audio streaming.|

• Replace hearing aid battery with new one.
• Recharge your hearing aid, if applicable.

Large object, such as furniture or a wall, may be degrading signal.| For best performance, your hearing aids should be within line-of- sight of Remote Mic +.
Wireless connection with Remote Mic + was lost.| Restart the audio streaming. See Start/stop streaming audio on p. 14.
Symptom| Possible causes| Solutions
---|---|---
Streamed audio quality is distorted.| Low battery level in Remote Mic +.| Recharge Remote Mic +.
Volume of audio source is not optimal.| Adjust volume level of audio source until better sound quality is achieved.
Streamed audio quality is inconsistent.| Bluetooth Mode: Bluetooth device may be on the edge of wireless range.| Move Bluetooth device closer to Remote Mic +.
Loop Mode: Remote Mic + may not be positioned  for optimal streaming.| Re-orient Remote Mic + into a vertical position.
Audio stream is too loud or too soft.| Volume streamed from Remote Mic + to hearing aid not optimal.| Press volume + or – button on Remote Mic +.
Volume of audio source is not optimal.| Adjust volume level of audio source until better sound quality is achieved.
Symptom| Possible causes| Solutions
---|---|---
Remote Mic Mode:
Difficult to hear speaker in noisy environments.| Remote Mic + may be too far from speaker.| Move Remote Mic + closer to speaker’s mouth.
Remote Mic + may be covered by clothing or poorly positioned.| Provide clear access from Remote Mic + to speaker’s voice.
Bluetooth Mode: Caller cannot hear your voice during phone calls.| Remote Mic + may be too far from your mouth.| Move Remote Mic + closer to your mouth or speak louder.
Loop Mode: Phone calls are not heard in hearing aids.| Bluetooth connections with mobile phones are disabled while in Loop mode.| Move to another audio source.
Re-establish your Bluetooth connection, if necessary.
LED is slowly blinking green or blue, but no streamed sounds are heard in the hearing aids.| Hearing aids are  not  ready to receive audio streams.| Restart the audio streaming. See Start/stop streaming audio on p. 14.
Symptom| Possible causes| Solutions
---|---|---
Status indicator light is slowly blinking green or blue, but no streamed sounds are heard in the hearing aids.| Hearing aids are not paired with Remote Mic +.| Follow steps in To pair with hearing aids on p. 10.
No incoming audio signal is available.|

• Turn on the electronic audio source.
• Unmute or increase volume on electronic audio source.
• Ensure loop or FM system is present.

Status indicator light is solid red.| Possible error condition.| Turn off Remote Mic +, wait 30 seconds, and then turn it on.
Input Mode indicator light is rapidly blinking.| Something is absent from current audio source.| Attach line-in cable, attach FM receiver, or re- establish your Bluetooth connection.
Input Mode indicator light is not illuminated.| Input Mode indicator light is turned off to conserve battery power.| Press Input Mode  button to illuminate the Input Mode indicator light.
Symptom| Possible causes| Solutions
---|---|---
Desired Input Mode not available.| Something is missing from desired input.| Attach line-in cable, attach FM receiver, or re-establish your Bluetooth connection.
Unable to pair with more than one Bluetooth device.| Remote Mic

• is already in an active Bluetooth connection.| Follow steps in To pair with a Bluetooth device on p. 13.
  Unexpectedly lose TV (optional product) audio while status indicator light is slowly blinking blue on Remote Mic +.| Some Bluetooth device sounds are higher priority than TV Streamer audio.| Move out of Bluetooth input mode on Remote Mic +.

Additional Guidance

Intended use

The Remote Microphone + is an accessory to a 2.4 GHz wireless air conduction hearing aid. It is intended as a wireless transmitter of sound from a variety of audio sources to air conduction hearing aids. When worn by a distant speaker in noisy environments, it functions as an assistive listening device. It also connects to loop signals, FM signals when an Europin FM receiver is attached, analog line-in audio, and standard Bluetooth audio.
The Remote Microphone + is classified as a Type B applied part under the IEC 60601-1 medical instrument standard.
The Remote Microphone + is designed to comply with the most stringent Standards of International Electromagnetic Compatibility.
However, it is still possible that you may experience interference caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges.
The Remote Microphone + is designed to be cleaned with a damp cloth moistened with soapy water.
If you use other medical devices or wear implantable medical devices such as defibrillators or pacemakers and are concerned that your Remote Microphone + might cause interference with your medical device, please contact your physician or the manufacturer of your medical device for information about the risk of disturbance. The Remote Microphone + should not be used during an MRI procedure or in a hyperbaric chamber. The Remote Microphone + is not formally certified to operate in explosive atmospheres such as may be found in coal mines or certain chemical factories.

Clinical benefit

The accessory itself does not provide a direct clinical benefit.
An indirect clinical benefit is provided by enabling the parent device (wireless hearing aids) to achieve their intended purpose.

Use on Aircrafts

The Remote Microphone + should not be used on aircrafts unless specifically permitted by the flight personnel.

International Use

The Remote Microphone + is approved to operate at radio frequencies that are specific to your country or region and might not be approved for use outside your country or region.
Be aware that operation during international travel may cause interference with other electronic devices, or other electronic devices may cause interference with your Remote Microphone +.

Your Remote Microphone + is designed to operate, be stored, and be transported within the temperature range of -10˚C (14˚F) to 45˚C (113˚F) and relative humidity range of 10%-95%, and altitude limits 70 kPa – 106 kPa (equivalent to altitudes from 1,200 ft (380 m) below sea level to 10,000 ft (3,000 m).

We are required by regulations to provide the following warnings:

WARNING : Use of the Remote Microphone + directly next to other electronic equipment should be avoided because it could result in improper performance. If such use is necessary, note as to whether your hearing aids and the other equipment are operating normally.
WARNING : Use of accessories, components or replacement parts other than those provided by the manufacturer of the Remote Microphone + could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance.
WARNING : If Portable Radio Frequency communications equipment is used closer than 30 cm (12 inches) from your Remote Microphone +, degradation of the performance of your hearing aid could result. If this occurs, move away from the communications equipment.
Although the Remote Microphone + is not formally certified (IP rated) for protection against dust or water ingress, per IEC 60529, it has been tested to the IP 5X level. This means that the Remote Microphone + is protected from dust.
The battery in your Remote Microphone + is not replaceable. Do not attempt to replace the battery. The Remote Microphone + does not contain any user- serviceable parts. Do not open or modify it.
Do not connect the Remote Microphone + to any devices not described in this manual.
The expected service life of the Remote Microphone + is 3 years

Wireless Technical Description

Starkey Laboratories, Inc. Remote Microphone + operates in the 2.4- 2.4835 GHz band with a maximum effective radiated power of 8 dBm with transmission modulation type of 1M12FXD and 1.1 MHz bandwidth. The receiver section of the radio has a bandwidth of 2 MHz.

The Remote Microphone + has been tested to, and has passed, the following emissions and immunity tests:

• IEC 60601-1-2 radiated and conducted emissions requirements for a Group 1 Class B device as stated in CISPR 11.
• Harmonic distortion and voltage fluctuations affecting the power input source as stated in Table 2 of IEC 60601-1-2.
• RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.7 GHz as well as higher field levels from communications devices as stated in Table 9 of IEC 60601-1-2.
• Immunity to power frequency magnetic fields at a field level of 30 A/m and proximity magnetic fields as stated in Table 11 of IEC 60601-1-2
• Immunity to ESD levels of +/- 8 kV conducted discharge and +/- 15 kV air discharge.
• Immunity to electrical fast transients on the power input at a level of +/- 2 kV at a 100 Hz repetition rate.
• Immunity to surges on the power input of +/- 1 kV line to line.
• Immunity to conducted disturbances induced by RF fields on the power input as stated in Table 6 of IEC 60601-1-2.
• Immunity to voltage dips and interruptions on the power input as stated in Table 6 of IEC 60601-1-2.

EU ADVERSE EVENT REPORTING

Any serious incident that has occurred in relation to your device should be reported to your local Starkey representative and the Competent Authority of the Member State in which you are established. A serious incident is defined as any malfunction, deterioration in the characteristics and/or performance of the device, or inadequacy in the device user manual/labeling which could lead to the death or serious deterioration in the state of health of the user, OR could do so upon recurrence.

FCC information

WIRELESS NOTICES

FCC ID : EOA-24MFA
IC : 6903A-24MFA (Model 900)
This device complies with part 15 of the FCC rules and with ISED Canada’s license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
NOTE : The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
Hereby, Starkey Laboratories, Inc. declares that the Remote Microphone+ is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the Declaration of Conformity can be obtained from the following addresses and from docs.starkeyhearingtechnologies.com.
Hereby, Starkey Laboratories, Inc. declares that the Remote Microphone + is in compliance with the UK Radio Equipment Regulations SI 2017 as amended. A copy of the UK Declaration of Conformity can be obtained from the following addresses and from docs.starkeyhearingtechnologies.com.

Regulatory information

Starkey Labs Canada Co. 2476 Argentia Road, Suite 301 Mississauga, ON L5N 6M1 www.starkeycanada.ca

Starkey Laboratories (Germany) GmbH Weg beim Jäger 218-222 22335 Hamburg Germany

UK Authorised Person: Starkey UK William F. Austin House Pepper Rd, Hazel Grove Stockport SK7 5BX, UK www.starkey.co.uk

Waste from electronic equipment must be handled according to local regulations
Consult user manual
Keep dry

Instructions for Disposal of Old Electronics

Starkey Laboratories, Inc. encourages, the EU requires, and your local community laws may require, that your Remote Microphone + be disposed of via your local electronics recycling/disposal process.
The below instructions are provided for the benefit of disposal/ recycling personnel. Please include this manual when disposing of your Remote Microphone +.

FOR DISPOSAL/RECYCLING PERSONNEL ONLY

This product contains a Lithium-ion polymer battery.
To remove this battery:

• Power off the Remote Microphone +.
• Pry apart the housing halves with a small screwdriver.
• Cut the battery wires from the circuit board to prevent accidental shorting.
• Pry the battery away from the housing using a wide flat blade.

Such modifications could void the user’s authority to operate the equipment.

Symbol| Symbol Meaning| Applicable Standard| Symbol Number
---|---|---|---
| Manufacturer| BS EN ISO 15223-1:2021| 5.1.1
| Authorized representative in the European Community| BS EN ISO 15223-1:2021| 5.1.2
| Date of Manufacture| BS EN ISO 15223-1:2021| 5.1.3
| Catalogue Number| BS EN ISO 15223-1:2021| 5.1.6
| Serial Number| BS EN ISO 15223-1:2021| 5.1.7
| Medical Device| BS EN ISO 15223-1:2021| 5.7.7
| Keep Dry| BS EN ISO 15223-1:2021| 5.3.4
| Temperature Limit| BS EN ISO 15223-1:2021| 5.3.7
| Humidity Limitation| BS EN ISO 15223-1:2021| 5.3.8
| Caution| BS EN ISO 15223-1:2021| 5.4.4
| General warning sign| EC 60601-1,
Reference no. Table D.2, Safety sign 2| ISO 7010- W001
| Refer to instruction manual/booklet| EC 60601-1,
Reference no. Table D.2, Safety sign 10| ISO 7010- M002
| Collect Separately| DIRECTIVE 201 2/19/EU (WEEE)| Annex IX
| Class II equipment| IEC 60417
Reference no. Table D.1| Symbol 9
(IEC 60417- 5172)
| Regulatory Compliance Mark (RCM)| AS/NZS 4417.1:2012| N/A
| Giteki Mark| Japanese Radio Law| N/A
| Direct current| IEC 60601-1
Reference no. Table D.1| IEC 60417- 5031
| Recycling Symbol| European Parliament and Council Directive 94/62/EC| Annex I-VII

Customer Support

StarLink and Starkey are trademarks of Starkey Laboratories, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Starkey is under license.
©2023 Starkey Laboratories, Inc. All Rights Reserved. 5/23 BKLT3169-01-EN-XX- CA Patent: www.starkey.com/patents

References

• Find the Best Hearing Aids for You | Starkey
• Hearing Aids for Hearing Loss - Starkey Hearing Aids

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