NEUMANN Berlin Service Portal User Guide
- June 17, 2024
- Neumann
Table of Contents
NEUMANN Berlin Service Portal
Product Information
Specifications
- Brand: Neumann
- Model: Service Portal
- Registration Required: Yes
- Invoice Upload: Optional
Product Usage Instructions
Step 1: Register the Product
Visit the Neumann Service Portal and register your product.
Step 2: Upload Invoice and Confirm Registration (Optional)
You may choose to upload your invoice and confirm the registration.
Step 3: Successful Registration
A success note will appear confirming your registration.
Step 4: Contact Service
Go to the Contact Service page on the Neumann Service Portal and select
“Request Service”.
Step 5: Select Product and Service
Select the product you would like to send for service and choose one of the
available services.
Step 6: Review Price and Information
Review the price and information provided. You can also add another product
at this stage.
Step 7: Confirm Privacy Note and Send Request
Confirm the privacy note and send your service request.
Step 8: Receive Instructions
You will receive a note confirming your request, and shortly after, an
email with instructions and the RMA document to be sent with your package.
Frequently Asked Questions (FAQ)
Q: Is product registration mandatory?
A: Yes, product registration is required to access service requests and
support.
Q: Can I upload my invoice later?
A: While uploading the invoice is optional, it is recommended to do so for
faster processing.
HOW TO USE
- Step: Register the product
- Upload invoice (optional) and confirm registration
- Succes note appears
- Go to Contact Service https://product-registration.neumann.com/contact-service and select “request service”
- Select the product you would like to send to service
- Select one of the services available
- The service description is displayed (price will be added later)
- Complete your address details – information is taken over from the registration
- Review price and information. Here you can add another product (this will take you back to step #5)
- Confirm the privacy note and send your request
- You get this note, and a few minutes later you will receive an email with instructions and the RMA document to be sent with your package.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>