chattanooga 4779 Tru Trac Traction Unit User Guide

June 17, 2024
chattanooga

chattanooga 4779 Tru Trac Traction Unit

chattanooga-4779-Tru-Trac-Traction-Unit-product

Product Information

Specifications

  • Certification: ISO 13485
  • Product Description: Tru-Trac Traction Unit
  • Compatibility: Electromagnetic Compatibility (EMC) Tables

About TrAction Therapy
Traction Therapy is a rehabilitation technique that utilizes the Tru-Trac Traction Unit. It is designed to provide traction therapy to patients to relieve pain and promote healing. The unit is operated by trained operators and requires proper understanding and adherence to the instructions provided in this manual.

Nomenclature
The nomenclature section of the manual provides a comprehensive list of the names and descriptions of all the components and parts of the Tru-Trac Traction Unit. It helps users familiarize themselves with the unit and its various elements.

Description of Device Markings
This section explains the markings and symbols found on the Tru-Trac Traction Unit. These markings serve as indicators for various functions, safety precautions, and operating instructions.

Unit Dimensions and Specifications
This section provides detailed information about the dimensions and specifications of the Tru-Trac Traction Unit. It includes measurements, weight, power requirements, and other technical details that are important for proper operation and maintenance of the unit.

Setup
The setup section of the manual guides users through the process of setting up the Tru-Trac Traction Unit. It includes step-by-step instructions on assembling the unit, connecting cables, and ensuring proper placement and alignment.

Operation
The operation section provides instructions on how to operate the Tru-Trac Traction Unit. It covers topics such as starting and stopping the unit, adjusting traction force, setting treatment parameters, and monitoring patient response.

Retrieving Data from Existing Patient Data Card
This section explains how to retrieve patient data stored on a data card. It provides instructions on accessing and transferring the data for further analysis or documentation.

Erasing Patient Data Card
This section describes the process of erasing patient data from a data card. It ensures the privacy and confidentiality of patient information and prepares the card for reuse.

User Protocols
The user protocols section outlines recommended protocols for using the Tru- Trac Traction Unit. It includes guidelines for different conditions, treatment durations, and frequency of sessions. Users should consult this section to ensure safe and effective usage.

Accessories
This section provides information about optional accessories that can enhance the functionality and usability of the Tru-Trac Traction Unit. It includes a list of compatible accessories and their respective purposes.

Troubleshooting
The troubleshooting section offers solutions to common issues that may arise during the operation of the Tru-Trac Traction Unit. It provides step-by-step instructions to identify and resolve problems, ensuring uninterrupted therapy sessions.

Maintenance
The maintenance section outlines the recommended maintenance procedures for the Tru-Trac Traction Unit. It includes cleaning instructions, routine checks, and information on replacing parts or components when necessary. Proper maintenance prolongs the lifespan of the unit and ensures its optimal performance.

Warranty
This section provides information on the warranty coverage for the Tru-Trac Traction Unit. It includes details on the duration of the warranty and the terms and conditions for claiming warranty services.

FAQ

  • Q: Can the Tru-Trac Traction Unit be used at home?
    A: The Tru-Trac Traction Unit is primarily designed for professional use in clinical or rehabilitation settings. It is recommended to consult a healthcare professional to determine if home use is suitable for your specific condition.

  • Q: Can the traction force be adjusted during a treatment session?
    A: Yes, the Tru-Trac Traction Unit allows for adjustable traction force. The operator can modify the force according to the patient’s comfort level and treatment requirements.

  • Q: How often should the Tru-Trac Traction Unit be serviced?
    A: Regular maintenance is essential to ensure the optimal performance of the Tru-Trac Traction Unit. It is recommended to follow the maintenance procedures outlined in the manual and consult the manufacturer or authorized service centre for servicing intervals.

FOREWORD

This manual has been written for the operators of the Tru-Trac traction unit. It contains general instructions for operation, precautionary instructions, and maintenance recommendations. To obtain maximum life and efficiency from your Tru-Trac traction unit, and to assist in the proper operation of the unit, read and understand this manual thoroughly. The specifications put forth in this manual were in effect at the time of publication. However, owing to DJO, LLC’s policy of continuous improvement, changes to these specifications may be made at any time without obligation on the part of DJO, LLC.

Before administering any treatment to a patient, you should become acquainted with the operating procedures, as well as the indications, contraindications, cautions, warnings, and dangers. Consult other resources for additional information regarding the application of traction therapy.

Product Description

The Tru-Trac traction unit is a simple-to-use digital touchscreen user interface traction unit that offers static, intermittent, and cyclic traction with user-definable hold, rest, and treatment times. Patient Pain Profiles are recorded before and after treatment with a Numeric Pain Scale, VAS (Visual Analog Scale), and Pain Map for each patient. Once treatment parameters are customized for a patient, clinicians can store them as either the default user protocol or as one of ten user-defined protocols. The Tru-Trac traction unit contains a Patient Data Card port, providing access to store the above session parameters on Patient Data Cards.

This equipment is to be used only under the prescription and supervision of a licensed practitioner.

©2010 DJO, LLC Vista, California, USA. Any use of editorial, pictorial, or layout composition of this publication without express written consent from DJO, LLC is strictly prohibited. This publication was written, illustrated, and prepared for distribution by DJO, LLC.

SAFETY INSTRUCTION

PRECAUTIONARY INSTRUCTIONS
The precautionary instructions found in this section and throughout this manual are indicated by specific symbols. Understand these symbols and their definitions before operating this equipment. The definitions of these symbols are as follows:

  • Caution
    Text with a “CAUTION” indicator will explain possible safety infractions that could have the potential to cause minor to moderate injury or damage to equipment.

  • Warning
    Text with a “WARNING” indicator will explain possible safety infractions that will potentially cause serious injury and equipment damage.

  • Danger
    Text with a “DANGER” indicator will explain possible safety infractions that are imminently hazardous situations that would result in death or serious injury.

  • NOTE:
    Throughout this manual “NOTE” may be found. These Notes are helpful information to aid in the particular area or function being described.

Explosion Hazard
Text with an “Explosion Hazard” indicator will explain possible safety infractions if this equipment is used in the presence of flammable anesthetics.

Caution

  • Read, understand, and practice the precautionary and operating instructions. Know the limitations and hazards associated with using any electrical traction device. Observe the precautionary and operational decals placed on the unit.

  • Use this unit only with tables, stands, power cords, and accessories specifically designed and manufactured by DJO, LLC. Not adhering to this guideline may cause damage to the unit, malfunction, electrical shock, fire, or personal injury.

  • DO NOT operate this unit in an environment where other devices are being used that intentionally radiate electromagnetic energy in an unshielded manner. Portable and mobile RF communications equipment can affect Medical Electrical Equipment.

  • This equipment generates, uses, and can radiate radio frequency energy and, if
    not installed and used by the instructions, may cause harmful interference to other devices in the vicinity. However, there is no guarantee that interference will not occur in a particular installation. Harmful interference to other devices can be determined by turning this equipment on and off. Try to correct the interference using one or more of the following: reorient or relocate the receiving device, increase the separation between the equipment, connect the equipment to an outlet on a different circuit from that which the other device(s) are connected and consult the DJO, LLC Service Department for help.

  • This unit should be operated, transported, and stored in temperatures between -18 C and 60° C (0° F and 140° F).

  • Handle the unit with care. Inappropriate handling of the unit may adversely affect its characteristics.

  • Before each use, inspect the Traction Cord for wear. Prolonged wear on the cord will cause it to break, which may cause sudden release of traction pressure on a patient.

  • Do not use the Clevis as a handle to pick up or carry the unit.

  • Always test the Patient Interrupt Switch cable before each use for proper operation.

  • Do not operate the unit when connected to any unit other than Chattanooga devices. Do not use devices manufactured by other companies on Chattanooga equipment. DJO, LLC is not responsible for any consequence resulting from using products manufactured by other companies.

  • Do not remove the cover. This may cause unit damage, malfunction, electrical shock, fire, or personal injury. There are no user-serviceable parts inside the unit. If a malfunction occurs, discontinue use immediately, disconnect the Mains Power Cord from the outlet, and consult the dealer for repair service.

  • Do not use sharp objects such as a pencil point or ballpoint pen to operate the buttons on the LCD base as damage may result.

  • Do not permit any foreign materials or liquids to enter the unit. Take care to prevent any foreign materials including, but not limited to, inflammables, water, and metallic objects from entering the unit. These may cause unit damage, malfunction, electrical shock, fire, or personal injury.

  • Do not disassemble, modify, or remodel the unit or accessories. This may cause unit damage, malfunction, electrical shock, fire, or personal injury.

  • Do not use the traction unit near devices such as X-ray units or diathermy units. These units may emit high-frequency noise that may affect the operation of the unit.

  • If you have difficulty operating the unit after carefully reviewing this operator’s guide, contact your dealer for assistance.

  • Failure to use and maintain the traction unit and its accessories under the instructions outlined in this manual will invalidate your warranty.

  • This unit should be routinely checked before each use to determine all controls function normally.

  • The Patient Interrupt Switch is essential for the functioning of the unit. If it is not connected, or if it is malfunctioning, the unit will not work.

  • A licensed practitioner experienced with traction therapy must be familiar with all instructions contained in this manual before traction therapy.

  • Do not attempt to become familiar with the Tru-Trac traction unit while administering traction therapy on a patient.

  • In the event of a loss of power to the unit or when quick release is needed, traction tension should only be released by having the patient move towards the traction head to release the tension on the rope. Once the tension on the rope has been released, loosen the patient harness adjustment straps.

WARNING

  • This device should only be used under the continued supervision of a licensed practitioner.
  • Care must be taken when operating this unit adjacent to or stacked with other equipment. Potential electromagnetic or other interference could occur to this or other equipment. Try to minimize this interference by not using other equipment (i.e. cell phones, etc.) in conjunction with it.
  • Use of controls or adjustments or performance of procedures other than those specified herein may result in a hazardous traction-related injury.
  • Before connecting the unit to an electrical outlet, make certain the unit is electronically grounded by connecting only to a grounded electrical service receptacle conforming to the applicable national and local electrical codes.
  • Do not use a damaged Mains Power Cord. Using a damaged Mains Power Cord may cause unit damage, malfunction, electrical shock, fire, or personal injury. If the Mains Power Cord becomes damaged, discontinue use immediately and contact the dealer for replacement of the Mains Power Cord.
  • This device should be kept out of the reach of children.
  • Always hand-tighten the Lock Knob securely to avoid any slippage.
  • The Patient Interrupt Switch must be in the patient’s grasp throughout the traction therapy.
  • Use only tables, stands, power cords and accessories that are specially designed for the Triton traction unit. Do not use accessories manufactured by other companies on the Triton traction unit. DJO, LLC is not responsible for any consequence resulting from using products manufactured by other companies. The use of other accessories or cables may result in increased emissions or decreased immunity of the Triton traction unit.
  • Do not use other accessories other than those supplied with the system or recommended by DJO, LLC. The safety of other products has not been established, and their use could result in injury to the patient.
  • The traction unit should only be used by a qualified licensed practitioner in a position of supervision during traction therapy. For that reason, do not attempt to put yourself in traction with this unit.
  • In the event of a loss of power to the unit, traction tension should only be released by gradually lengthening the patient harness adjustment straps.
  • Dispose of all products under local and national regulations and codes.
  • If an Error message or Warning appears beginning with a 2 or 3, immediately stop all use of the system and contact the dealer or DJO, LLC for service. Errors and Warnings in these categories indicate an internal problem with the unit that must be tested by DJO, LLC or a Field Service Technician certified by DJO, LLC before any further operation or use of the unit. Use of a unit that indicates an Error or Warning in these categories may pose a risk of injury to the patient, or user or extensive internal damage to the unit.

DANGER

  • Do not connect the unit to an electrical supply without first verifying that the power supply is the correct voltage. Incorrect voltage may cause unit damage, malfunction, electrical shock, fire, or personal injury. Your unit was constructed to operate only on the electrical voltage specified on the Voltage Rating and Serial Number plate. Contact your DJO, LLC dealer if the unit is not properly rated.
  • Should the Traction Cord fray or damage to the Traction Cord or knot be apparent from visual inspection, immediately stop use of the unit and contact the Dealer or DJO, LLC for service.
  • Do not attempt to repair the Traction Cord.
  • An improperly tied knot may result in injury. Do not attempt to re-tie the knot unless properly trained.
  • Not for use in the presence of flammable anesthetics.

OVERVIEW OF TRACTION THERAPY

Effects of Traction Therapy
The Tru-Trac traction device provides treatment in static, intermittent, and cyclic distraction forces to relieve pressures on structures that may be causing pain of skeletal or muscular origin (cervical, thoracic, lumbar, hip, wrist, shoulder). Therapeutic distraction can be applied in a variety of programmable patterns, cycles and functions.

COMMON TERMS

  • Progressive Traction
    Progressive traction refers to a traction phase during the treatment when the tension gradually increases.

  • Regressive Traction
    Regressive traction refers to a traction phase during the treatment when the tension gradually decreases.

  • TX (Traction)
    TX (Traction ) refers to the type of traction used during a treatment. There are three modes to choose from: Static, Intermittent or Cyclic Traction Mode.

  • Steps
    The term “step” refers to the increment in which the traction tension is either increased or decreased during therapy.

  • Static Traction Therapy
    This term denotes that a steady amount of traction is applied for periods from a few minutes up to 99 minutes. The shorter duration is usually coupled with more weight. Static lumbar traction is most effective if
    a split table is utilized to reduce friction. It must be the type that maintains constant tension. This way, any slack developed as the patient relaxes during the traction therapy is automatically taken up and the desired amount of traction is maintained. Static traction is sometimes referred to as sustained traction.

  • Intermittent Traction Therapy
    This form of traction alternates traction tension between tension levels – Maximum and Minimum – every few seconds throughout the timed treatment. It is also most effective if a split table is used to reduce friction when giving lumbar traction. In the progressive and regressive phases, the traction unit pulls to the calculated tension, holds for the set hold time, then drops to 50% of this tension, holds the set rest time and then repeats this step for the number of steps selected. However, once the minimum level is reached, the traction unit uses the minimum level for the rest time.

  • Cyclic Traction
    Cyclic traction refers to progressive (gradually increasing traction tension) and regressive (gradually decreasing traction tension) phases of the traction program being repeated continuously throughout the entire course of the traction treatment.

INDICATIONS

The Tru-Trac traction device provides traction and mobilization of skeletal structures and skeletal muscles.

The Tru-Trac traction device may be used to relieve peripheral radiation/sciatica and pain associated with:

  • Protruding discs
  • Bulging discs
  • Herniated discs
  • Degenerative disc disease
  • Posterior facet syndrome
  • Acute facet problems
  • Radicular pain
  • Prolapsed discs
  • Spinal root impingement
  • Hypomobility
  • Degenerative joint disease
  • Facet syndrome
  • Compressions fracture
  • Joint pain
  • Discogenic pain

The Tru-Trac traction device achieves these effects through decompression of intervertebral discs, that is, unloading due to distraction and positioning.

CONTRAINDICATIONS
Traction is contraindicated for the following:

  • Structural disease secondary to tumour or infection
  • Patients with vascular compromise
  • Any condition for which movement is contraindicated
  • Patients with acute strains, sprains, and inflammation which would be aggravated by traction therapy
  • Patients with joint instability of the spine
  • Pregnancy
  • Osteoporosis
  • Hiatus hernia
  • Claustrophobia
  • Cardiac or pulmonary problems

Overview

BASE UNIT- Front View

chattanooga-4779-Tru-Trac-Traction-Unit-fig- \(2\)

The Base Unit serves to house the mechanical and electrical components that provide the actual traction tension for the Tru-Trac traction unit under the electronic control and supervision of the Controller.

Traction Cord
To prevent wear and fraying, the unit should be mounted facing toward the desired direction of pull so that the Traction Cord does not contact the side of the slot from which it extends.

DANGER

  • Should the Traction Cord fray or damage to the Traction Cord or knot be apparent from visual inspection, immediately stop use of the unit and contact the Dealer or DJO, LLC for service.
  • Do not attempt to repair the Traction Cord.
  • An improperly tied knot may result in injury. Do not attempt to re-tie the knot unless properly trained.

Base unit- Front View

  • Accessory Clip
    The Accessory Clip allows you to attach the desired accessory (i.e., Spreader Bar or traction harnesses) to the unit.

  • Clevis Attachment Slots
    The Clevis Attachment Slots serve as a connection point for other traction apparatus (not included), such as cervical or wrist.

CAUTION
Do not use the Clevis as a handle to pick up or carry the unit.

Patient Interrupt Switch Receptacle
The Patient Interrupt Switch Receptacle is located on the front of the unit.

CAUTION
The Patient Interrupt Switch is essential for the functioning of the unit. If it is not connected, or if it is malfunctioning, the unit will not work.

Base unit- reAr View

chattanooga-4779-Tru-Trac-Traction-Unit-fig- \(7\)

The rear view of the base unit is the site of electric current control and surge protection and serves as a connection point for both the traction controls and safety features of the Tru-Trac traction unit.

  • Power On/Off Switch
    The Power On/Off Switch is a toggle switch located on the back of the unit. This switch controls the flow of electricity from the outlet to the unit.

  • Mains Power Cord Receptacle
    The Mains Power Cord Receptacle accepts the Mains Power Cord (female end).

  • Screen Contrast Control
    The Screen Contrast Control is used to set a comfortable viewing of the brightness of the touchscreen user interface.

Base unit- reAr View

Lock Knob
The Lock Knob is used to clamp the Tru-Trac traction unit to the base (i.e. pedestal, traction stand).

LCD BASE
The LCD Base serves as a programming terminal during the selection of the traction parameters, as well as a display showing all the factors affecting the traction during therapy. Traction parameters are selected with the buttons on the LCD Base and the touchscreen user interface. The LCD and beeper make various audio and visual indications, and warn the operator when unsuitable parameters are chosen.

  1. LED Indicator (Power On/Off)
    This indicator will illuminate when the unit is powered on.
    NOTE: The LED indicator will blink when the unit goes into screen saver mode (the screen will go blank after twenty minutes of inactivity). Simply touch the screen to reactivate.

  2. Clinical Resources
    This button allows you to change the following features of the traction unit:
    Patient Card

    • Name

    • Edit Treatment Being Setup

    • Erase Patient Card
      User Protocols

    • Retrieve Protocol

    • Save Protocol

    • Reset Default Protocol
      Utilities

    • Unit Settings

  3. Stop
    This button will stop the treatment program. Traction tension goes to zero.

  4. Pause
    This button will pause the treatment program. Traction tension goes to zero. Press the pause button again to resume treatment program and traction tension.

  5. Start
    Touch this button to start the treatment program.

  6. Patient Data Card Port
    Access port to insert a Patient Data Card to save and retrieve patient treatments.

Symbol Definitions

Below are the definitions for all of the Symbols used on the Tru-Trac traction unit hardware and software. Study and learn these symbols before any operation of the unit.

chattanooga-4779-Tru-Trac-Traction-Unit-fig- \(12\)

Description Of Device Markings
The markings on the Triton traction unit are your assurance of its conformity to the highest applicable standards of medical equipment safety and electromagnetic compatibility. One or more of the following markings may appear on the device:

chattanooga-4779-Tru-Trac-Traction-Unit-fig- \(13\)

SPECIFICATION

Unit dimensions And specifications

  • Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 cm (9.5 in)
  • Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 cm (17.5 in)
  • Height . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 cm (17.5 in)
  • Weight
    • Standard Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 kg (30 lbs/134 N)
    • Shipping Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 kg (40 lbs/178 N)
  • Power
    • Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100V-240V (50/60Hz)
    • Duty Cycle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Continuous
    • Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 VA
    • Current Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.2 Amps Max
    • Electrical Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Class I
    • Electrical Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Type B
  • Traction Modes Static, Intermittent, Cyclic, and their combinations.
  • Traction Type: Mechanical
  • LCD Display: High contrast monochrome touchscreen

Traction Tension

Parameters/Maximum/Increments

  • Traction Period
    •  1 minute
    • 99 minutes
    • 1 minute
  • Hold Period
    • 0 seconds
    • 99 seconds
    • 1 second
  • Rest Period
    • 0 seconds
    • 99 seconds
    • 1 second
  • Traction Tension
    • 0 kg (0 lb/0 N)
    • 90 kg (200 lb/890 N)
    • 1 kg (1 lb/5 N)
  • Progressive and Regressive Steps
    • 1 step
    • 9 steps
    • 1 step
  • Meets Directive 93 /42 /EEC IEC/UL/EN: 60601-1 60601-1-2
  • Certified to CAN/CSA
  • Standard C22.2 No. 601.1-M90w/A2

Setup

Contents of carton
Remove the Tru-Trac traction unit and all accessories from the shipping cartons. Visually inspect for damage. Report any damage to the carrier immediately.

Contents of Cartons:

  • Tru-Trac Traction Unit
  • Patient Data Cards (5)
  • Patient Interrupt Switch – 2.75 m (9 ft) in cable length, shielded, 26 AWG
  • Patient Interrupt Switch Hook Kit
  • Mains Power Cord – 203 cm (80 in) in cable length, shielded, 18 AWG
  • User Manual (CD-ROM)

NOTE:
When shipping the unit back to the dealer or factory, make certain the original packaging is used. If the original packaging is not available, contact DJO, LLC to obtain the following packaging materials for shipment:

  • 48093 Left Inner Pack
  • 48094 Right Inner Pack
  • 48092 Shipping Box
  • 48095 Shipping Bag

Any damage sustained from improper packaging may render the warranty null and void.

Mounting Unit on table

The Tru-Trac traction unit was designed to be utilized with Chattanooga traction tables:

CAUTION
Do not operate the unit when connected to any unit other than Chattanooga devices. Do not use devices manufactured by other companies on Chattanooga equipment. DJO, LLC is not responsible for any consequence resulting from using products manufactured by other companies.

WARNING
To prevent accidental disengagement, this unit must be securely attached to the mounting surface of the pedestal or traction stand. It is the responsibility of the user to verify the adequacy of the installation before use in patient therapy.

NOTE:
The Tru-Trac traction unit should be mounted facing the direction of pull so the Traction Cord does not contact the side of the slot from which it extends.

  1. To secure the traction unit to the mounting surface, first loosen the Clamp Knob by turning to the left. Fit the unit to the mounting surface, then turn the Clamp Knob to the right, tightening the clamp and securing the unit in place.
  2. Remove the cover on the back of the unit and connect the Mains Power Cord (female end) to the Mains Power Cord Receptacle.
  3. Verify that there is a good connection between the Mains Power Cord and the Mains Power Cord Receptacle. Always make certain that the Mains Power Cord is properly plugged into the unit.
  4. Check the voltage rating on the serial plate located on the back of the unit. Plug the Mains Power Cord into a 100V-240V AC outlet, as required. Replace the cover on the back of the unit.chattanooga-4779-Tru-Trac-Traction-Unit-fig- \(15\)

Initial unit setup

Accessing User Utilities

  1. Turn the unit On.
  2. Press the Clinical Resources button.
  3. Press the Unit Settings button under the Utilities section.
  • Clinic Name
    Press the Clinic Name Button. Enter the Clinic Name on the keyboard. To save the Clinic Name as entered, press the Return Arrow Button. To discard the Clinic Name, press the Cancel (X) Button.
    NOTE: The default of the Clinic Name is set as Chattanooga.

  • Unit Volume
    Press the Volume Button until the desired unit volume is achieved. There are six settings: Off, X-Low, Low, Med, High and X-High. Each time the Volume Button is pressed, the setting displayed will also give three audible tones of that level.
    NOTE: The default of the unit volume is set at Medium.

  • Unit of Measure
    There are three units of measure to choose from: kilograms (kg), pounds (lbs), and newtons (N). Press the Unit of Measure Button to toggle to the desired unit of measure and the setting will automatically save. NOTE: The default of the unit of measure is set in kilograms (kg).

  • Set Date and Time
    Press the Set Date and Time Button. Press the Move Up or Down Arrow Button for the respective area (Year, Month, Day, Hour and Minute) until the desired change is displayed.
    NOTE:
    The time is set in a 24-hour format.

  • Reset Unit Settings
    Press the Reset Unit Settings Button to restore the unit defaults (Clinic Name, Volume, Unit of Measure, and Language). This control will not change the Date and Time nor will it affect any of the User Protocols stored in the unit.

  • Select Language
    To change the language displayed on the unit, press the Language Button until the desired language is displayed and the setting will automatically save.

The available languages are:

  • English (Default)
  • French
  • Spanish
  • Portuguese
  • Norwegian
  • Finnish
  • Greek
  • Czech
  • Polish
  • German
  • Italian
  • Dutch
  • Danish
  • Swedish
  • Turkish
  • Chinese
  • Russian

NOTE: The default of Language is set as English.

Reset Default Protocols
Press the Reset Default Protocols to restore all protocols to factory settings.

NOTE: All User Protocols will be removed.
To return to the unit’s Home Screen, press the Home button.

Attaching the patient switch hook
The Patient Switch Hook may be placed on either the left or right side of the unit to hook the Patient Interrupt Switch.

  • A screw-hole cap with the Chattanooga logo is located on both sides of the traction unit.
  • Using a screwdriver, pop the screw-hole cap off.
  • Place the Patient Switch Hook over the screw hole and tighten the Hook Screw in place.
  • Insert the Patient Switch Hook Cover to cover the hook screw hole.
  • The Patient Interrupt Switch can now be placed on the Patient Switch Hook.

OPERATION

Patient Preparation
Traction therapy may be given by or on order of a qualified licensed practitioner. For best results, the person administering the treatment must be familiar with the principles of traction therapy and be able to choose the correct mode of traction, traction forces, and treatment times. Any settings or types of traction mentioned in this manual are for illustrative and expository purposes only. Each patient should be individually assessed to determine the appropriateness of the parameter settings prior to use.

CAUTION
A licensed practitioner experienced with traction therapy must be familiar with all instructions contained in this manual before traction therapy. Do not attempt to become familiar with the Tru-Trac traction unit while administering traction therapy on a patient.

To prepare the patient for traction therapy, do the following:

  1. Turn the unit on from the Power On/Off Switch, located on the back of the unit. Wait about five seconds for the unit to go through initialization before attempting any further patient preparation procedures.

  2. Attach the Patient Interrupt Switch by inserting the male end of the cable into the Patient Interrupt Switch Receptacle located on the front of the unit.

  3. Verify that there is a good connection between the Patient Interrupt Switch and the Patient Interrupt Switch Receptacle.
    NOTE: The Patient Interrupt Switch must be plugged in for the unit to operate.

  4. Test the Patient Interrupt Switch by pressing the red button. A warning message will be displayed saying The Patient Interrupt Switch has been pressed. Touch the screen to continue.
    CAUTION
    Always test the Patient Interrupt Switch cable before each use for proper operation.

  5. Give the Patient Interrupt Switch to the patient, instructing that pressing the red button will stop the treatment.
    WARNING
    The Patient Interrupt Switch must be in the patient’s grasp throughout the traction therapy.

  6. Position the patient on the appropriate type of table in accordance with the instructions supplied with the table.
    CAUTION
    Use this unit only with tables, stands, power cord, and accessories specifically designed and manufactured by DJO, LLC. Not adhering to this guideline may cause damage to the unit, malfunction, electrical shock, fire, or personal injury.

  7. Fit the appropriate traction harness on the patient by following the fitting instructions supplied with the type of harness to be used.

  8. Tighten any slack in the harness that may have occurred during positioning so that it fits the patient according to the manufacturer’s instructions.
    NOTE: It is usually easier to align the harness on patients while they are standing, and then tighten the harness after positioning them on the table.

  9. Push and hold the Rope Release Button on the touch screen and slowly pull the end of the Traction Cord out from the traction unit.

  10. Attach the Accessory Clip to the connection point of the traction harness, according to the manufacturer’s instructions.

CAUTION
In the event of a loss of power to the unit or when quick release is needed, traction tension should only be released by having the patient move towards the traction head to release the tension on the rope. Once the tension on the rope has been released, loosen the patient harness adjustment straps.

Operating controls – home screen

The touch screen user interface allows the operator to access and set for therapy in the following areas of the Home Screen:

NOTE:

  • Should you make a mistake while entering data, you may correct it by re-pressing the appropriate key and re-entering the data.
  • On the user interface touchscreen, any parameters surrounded in white boxes are active and can be changed at any time. Any parameters surrounded by grey boxes are inactive and cannot be changed.
  1. Traction Meter
    Displays the amount of tension being delivered to a patient (in kilograms, pounds, or newtons).

  2. Time Remaining
    Displays the approximate number of minutes that remain in the current traction therapy session.

  3. Time Remaining During Hold/Rest Cycles
    Displays an amount of time when a Hold or Rest cycle is occurring during treatment as well as shows the number of minutes that remain in that cycle.

  4. Treatment Status
    Displays one of the following to show the current status of the treatment being performed: Setup, Running, Paused, and Completed.

  5. Progressive
    There are two buttons to use under the Progressive section. The first button allows you to choose from Static or Intermittent Traction Mode to use during the Progressive phase of the traction therapy session. The second button allows you to enter the step number (1-9) desired in the Progressive phase of the traction therapy session.
    NOTE: The third box in the Progressive section is an inactive button that displays the approximate amount of time (in minutes) selected for the progressive phase of the traction program.

  6. TX (Traction)
    There are two buttons to use under the TX section. The first button allows you to choose from Static, Intermittent or Cyclic Traction Mode to use during the traction phase of the traction therapy session. The second button allows you to enter the amount of time in minutes (1-99) desired for the traction phase of the traction therapy session.
    NOTE: The TX Time can be changed during treatment. Press the TX Time Button and use the Up or Down Arrows to change the time in one-minute increments. Press the Return Arrow to accept changes.

  7. Regressive
    There are two buttons to use under the Regressive section. The first button allows you to choose from Static or Intermittent Traction Mode to use during the Regressive phase of the traction therapy session. The second button allows you to enter the step number (1-9) desired in the Progressive phase of the traction therapy session.
    NOTE: The third box in the Regressive section is an inactive button that displays the approximate amount of time (in minutes) selected for the regressive phase of the traction program.

  8. Rope Release
    Releases the Traction Cord to pull out of the unit freely for setup. To release the cord, either pull on the Traction Cord and it will release and feed out, or hold the Rope Release button down and pull the Traction Cord out.
    NOTE: If there is more than 2kg (5 lbs or 19N) of tension, the Rope Release button is disabled.
    CAUTION
    In the event of a loss of power to the unit or when quick release is needed, traction tension should only be released by having the patient move towards the traction head to release the tension on the rope. Once the tension on the rope has been released, loosen the patient harness adjustment straps.

  9. Rest Time
    Displays the amount of rest time (0-99 seconds) entered during setup. To enter the rest time, press the Rest Time button, then enter the desired rest time, using the number keypad. Press the Return Arrow button to accept.
    NOTE: The Rest Time can be changed during the traction therapy session by pressing the Rest Time button, and then using the Up or Down Arrow buttons to make any changes. Press the Return Arrow button to accept.

  10. Hold Time
    Displays the amount of hold time (0-99 seconds) entered during setup. To enter the hold time, press the Hold Time button, then enter the desired Hold Time, using the number keypad. Press the Return Arrow button to accept.
    NOTE: The Hold Time can be changed during the traction therapy session by pressing the Hold Time button, and then using the Up or Down Arrow buttons to make any changes. Press the Return Arrow button to accept.

  11. Minimum Level
    Displays the minimum traction tension entered during setup. To enter the minimum traction tension, press the Min Level button, then enter the desired minimum setting, using the number keypad. Press the Return Arrow button to accept.
    NOTE: The Minimum Traction Tension can be changed during the traction therapy session by pressing the Min Level button, then using the Up or Down Arrow buttons to make changes in 1 kg (1 lb or 1 N) increments. Press the Return Arrow button to accept.

  12. Maximum Level
    Displays the maximum traction tension entered during setup. To enter the maximum traction tension, press the Max Level button, then enter the desired maximum setting, using the number keypad. Press the Return Arrow button to accept.
    If the Maximum Level of traction tension is greater than 17 kg (39 lbs or 166 N), a message will be displayed saying “Cervical traction should not be performed with a tension greater than 17 kg (39 lbs or 166 N); indicate the type of traction to be performed”. The Lumbar Button must be pressed to start treatment, otherwise, press the Cervical button and re-enter the Maximum Level of traction tension to be lower than 18 kg (40 lbs or 176 N).
    NOTE: The Maximum Traction Tension can be changed during the traction therapy session by pressing the Max Level button, then using the Up or Down Arrow buttons to make changes in 1 kg (1 lb or 1 N) increments. Press the Return Arrow button to accept.

  13. Clinical Resources
    This button offers the following features of the traction unit: (See Patient Data Card and User Protocols in the Operation Section for more information)

    • Patient Card
    • Patient Card (Patient Name)
    • Edit Treatment Being Setup
    • Erase Patient Card
    • Protocols
    • Retrieve Protocol
    • Save Protocol
    • Utilities
    • Unit Settings (see for more information)
  14. Stop
    Stops the treatment program. Traction tension slowly decreases to zero.

  15. Pause
    Pauses the treatment program. Traction tension slowly decreases to zero. Press the Pause button again to resume the treatment program and traction tension.

  16. Start
    Start the treatment program.

Adjusting traction during treatment

NOTE:
Read and follow the steps of the Patient Preparation section as well as learn the Operating Controls of the Home Screen to setup traction treatment.

When the Start Button is pressed:

  • the audible tone sounds.
  • the Traction Cord tightens.
  • the traction therapy begins.
  • the LCDs the maximum traction tension, the minimum traction tension, the hold time, the rest time, the current tension, the time remaining in the traction therapy, and the running status.
  • the LCD graph of the traction therapy becomes shaded as it goes through the treatment.

NOTE:
Monitor the traction therapy closely.

When the Pause Button is pressed:

  • the audible tone sounds.
  • the traction therapy is paused.
  • the Traction Cord will release.
  • the tension goes to zero.

NOTE:
The Pause Button may be used to adjust the patient’s harness or position during treatment.

Resume the traction therapy by pressing the Pause Button again.

Traction therapy can be stopped at any time by pressing the Stop Button or by pressing the red button of the Patient Interrupt Switch.

When the Stop Button is pressed:

  • the traction tension will decrease gradually.
  • the Traction Cord will release.
  • the audible tone sounds.
  • the Home Screen will return to Setup Mode.

If necessary, check the patient’s harness and position on the table, and change the traction parameters. Restart traction therapy by pressing the Start Button.

When the red button of the Patient Interrupt Switch is pressed:

  • the audible tone sounds.
  • the motor is stopped.
  • a warning will display saying The Patient Switch has been pressed. The treatment has been terminated. Touch the screen to acknowledge the warning and the tension will decrease to zero.
  • the Traction Cord will release.

If the unit loses power:

  • the motor stops.

CAUTION
In the event of a loss of power to the unit or when quick release is needed, traction tension should only be released by having the patient move towards the traction head to release the tension on the rope. Once the tension on the rope has been released, loosen the patient harness adjustment straps.

When the traction therapy is finished, the audible tone sounds, the traction tension will decrease gradually, the Traction Cord will release, and a message will display saying treatment has been completed. Touch the screen to acknowledge the message.

NOTE:

  • The beeper will beep every 30 seconds until the screen is touched to acknowledge the message.
  • Wait until all tension has been released automatically before attempting to remove the harness from the patient. Release the patient from the traction harness according to the manufacturer’s instructions.

Saving treatment to a new patient data card
The Tru-Trac traction unit incorporates a Patient Data Card interface that allows the transfer of patient therapy data from the unit to the Patient Data Card. The unit allows storage and recall of the following patient session data onto the Patient Data Card: all therapy session parameters, before and after Patient Pain Profiles, and Session Notes. Each Patient Data Card can store multiple sessions and each session can be recalled within the unit.

New Patient Data Card Setup

  • Insert a new Patient Data Card (with the gold chip facing up) into the Patient Data Card port located on the front of the traction unit.
    NOTE: Insert the Patient Data Card before treatment.

  • Press the Clinical Resources Button on the front of the traction unit.

  • Press the Edit Current Pain Profile Button located in the Patient Card section of the menu.

  • Enter the following information under the Pain Before Treatment column:

    • Pain Scale – There are eleven pain scale settings to choose from a numeric scale of 0 to 10. Press the arrows left to right from what the patient describes pain from being No Pain (0) to Worst Pain Possible (10).
      NOTE: If the patient is unsure of rating pain from a numeric scale, a visual pain scale is available. Toggle the middle button between the left and right arrows to choose between a Numeric or a Visual Analog Scale. Press the arrows left to right to move the visual bar from what the patient describes pain from being No Pain to Worst Pain Possible.

    • Pain Type – There are eleven pain types to choose from based on how the patient describes pain: Numbing, Dull Ache, Throbbing, Pulsing, Tingling, Nagging, Pinching, Burning, Shooting, Stabbing, Radiating, or None Selected.

    • Pain Map – Press the Edit Pain Map button. Press the area of the body to highlight where the patient describes pain. Each time an area of the body diagram is pressed, a highlighted square is produced. Press the area again to remove the highlighted square.
      NOTE: The Clear Button clears all highlighted areas of the body diagram.

    • Press the Back Button or Home Button to begin the Setup and to perform the patient therapy session.
      NOTE: All pain information can be edited during a patient therapy session by pressing the Clinical Resources Button and Edit Current Pain Profile Button. However, it is recommended to enter all pretreatment pain information before the patient therapy session.

    • Once a therapy session has been completed, press the Clinical Resources Button. Press the Edit/Save Completed Pain Profile Button to enter all post-treatment pain information after the therapy session. (See previous instructions for Pain Scale, Pain Type, and Pain Map and enter information under the Pain After column) to show any progress made from the treatment.
      NOTE: Once pain information is entered, review all information to make sure of accuracy. Once saved, pain information cannot be changed.

    • Press the Save to Patient Card button to save the patient therapy session. This will save all session parameters and pain information.

  • After the Save to Patient Card button is pressed, a keyboard will be displayed to enter the patient’s name, if the card is blank. Once the patient’s name is entered, press the Return Arrow to accept.

  • A message will be displayed saying treatment has been saved to the Patient Card for (patient’s name). Touch the screen to acknowledge. This will return you to the Home Screen.

  • Remove the Patient Data Card for filing with patient records.
    NOTE: Ten or more treatments can be saved on a Patient Data Card. Use one card per patient.

  • The Patient Data Card can also be used with the optional Patient Data Management System.

Retrieving data from existing patient data card

  • Existing Patient Data Card Use

    • Insert the Patient Data Card (with the gold chip facing up) into the Patient Data Card port located on the front of the traction unit.

    • Press the Clinical Resources button on the front of the traction unit.

    • Press the Patient Card (Patient’s Name) Button located in the Patient Card section of the menu.
      NOTE: If the Patient Data Card is not inserted, this button is deactivated.

    • The treatment list is located on the right side. Press the Up or Down Arrows to select the desired treatment. Press the Return Arrow to accept. This will show the following information: Before and After Treatment Pain  Information (Pain Map, Pain Scale and Pain Type) and Session Notes.
      NOTE: The box located on the left side of the treatment list is a review of the treatment parameters of the selected treatment. The review of the treatment shows the following information: Patient’s Name, Date, Start Treatment Time, End Treatment Time, and Treatment Parameters.

    • Press Run This Treatment Button. Press the Start Button to begin treatment.

Eerasing patient data card

  • Insert the Patient Data Card (with the gold chip facing up), to be erased, into the Patient Data Card port located on the front of the traction unit.
  • Press the Clinical Resources Button on the front of the traction unit.
  • Press the Erase Patient Card Button located in the Patient Card section of the menu.
  • When the Patient Data Card is erased, a message will be displayed. Touch the screen to acknowledge the message and it will return to the Clinical Resources Screen.

User protocols
This library is a series of protocols created by the user and stored in the unit memory. The following information gives general instructions as to setup, saving and accessing User Protocols. Should the Restore Default Protocol Button be pressed, through the Utilities section of the Clinical Resources Screen, all User Protocols will be permanently removed from the unit.

NOTE:
Ten User Protocols can be saved as well as a Default Protocol.

Set Up and Saving User Protocols

  • Select and edit the parameters of the desired treatment from the Home Screen.
  • Press the Clinical Resources Button on the front of the traction unit.
  • Press the Save Protocol Button located in the Protocols section of the menu.
  • Select the number of User Protocols to save the desired treatment or select the Default Protocol Button to save the treatment as the default.
  • A message will be displayed saying Current Settings saved as Protocol #. Touch the screen to continue.

Accessing User Protocols

  • Press the Clinical Resources Button on the front of the traction unit.
  • Press the Retrieve Protocol Button located in the Protocols section of the menu.
  • The list of the User Protocols is located on the right side and the Default Protocol is located on the left side. Press the Page Up or Page Down Buttons to review the User Protocols.
  • Select the desired User Protocol by pressing the number of the User Protocol button.

Accessories

The following provides the users of the Tru-Trac traction unit with the necessary information to order the replacement accessories most commonly used with the system. This list of replacement accessories is designed for use with Chattanooga traction devices. When ordering, provide the respective part number, description and quantity desired.

  • 7040 Saunders Cervical Traction Device

  • 1450 Carpal-Trac

  • 12540 Carpal-Trac Replacement Wrist Strap

  • 48039 Traction Clevis

  • 48082 Patient Interrupt Switch

  • 48018 Patient Switch Hook Kit

  • 48031 Replacement Traction Cord

  • 27465 Patient Data Cards (25/pack)

  • 2768 Patient Data Management System

  • 1440 TXA-1 Accessory Package
    Includes: 1 Adjustable Cervical Traction Halter, 1 Heavy Duty Pelvic Traction Set, 2 TX Pillows and Covers, and 1 43 cm (17″) Spreader Bar.

  • 60044 31 cm (12 in) Stainless Steel Spreader Bar

  • 60030 43 cm (17 in) Stainless Steel Spreader Bar

  • 1401 Universal Traction Halter

  • 1403 Cervical Traction Halter, Medium

  • 1404 Cervical Traction Halter, Large

  • 1405 Cervical Traction Halter, Adjustable

  • 1431 Universal Thoracic Restraint

  • 1421 Universal Single Pull Pelvic Belt

  • 1412 Double Pull Pelvic Belt, Medium

  • 1413 Double Pull Pelvic Belt, Large

  • 1414 Double Pull Pelvic Belt, X-Large

  • 1433 Heavy Duty Pelvic Traction

  • 1432 Two Straps (Thoracic Restraint)

  • 1434 Heavy-Duty Pelvic Belt

  • 1435 Heavy-Duty Thoracic Belt

  • 11261 Replacement Strap with Buckle

  • 1301 TX Cervical Pillow without Cover

  • 1341 TX White Cotton Pillow Cover

  • 21284 Euro Mains Power Cord

  • 78121 US Mains Power Cord

  • 20971 Australian Mains Power Cord

  • 20972 Swiss Mains Power Cord

  • 20973 UK Mains Power Cord

  • 20974 Danish Mains Power Cord

  • 20975 Japanese Mains Power Cord

  • 20976 Indian Mains Power Cord

  • 20977 Israeli Mains Power Cord

NOTE:
The Mains Power Cord shipped with the System will accommodate the electrical requirements for the country of use.

TROUBLESHOOTING

The Tru-Trac traction unit is designed with patient safety in mind. An error can be caused by both external and internal disturbances. Errors can be caused by disruptions in the power supply (such as a voltage break), and excess or inadequate voltage. Errors may also be caused by patient movement during the traction therapy. All traction unit errors and warnings are categorized by three numerical digits: Messages beginning with a 1 are general errors, a 2 symbolizes internal warnings and errors and a 3 signifies a critical error where the problem has locked up the unit. (See Warning on Page 40 for more information)

Before calling for service, carefully review this operator’s guide. In the event you are still unable to correct the problem, contact your DJO, LLC dealer for all repair services. Be certain to specify your model number, serial number, and a detailed description of the issue you encountered.

Problem/Possible Remedy

  • The Power On/Off Switch is in the “ON” position – nothing happens.
    Possible Remedy

    • Verify the Mains Power Cord is properly connected to the power supply outlet.
    • Return to DJO, LLC for replacement.
  • The LED Indicator (Power On/Off) Light glows, but there is nothing displayed on the LCD or the LCD confusing wording.
    Possible Remedy

    • Verify the voltage from the power supply of the electrical outlet is the same as that is listed on your Voltage Rating and Serial Number Plate.
    • The LCD contrast may need to be adjusted. Adjustment knob on the back of LCD Display.
  • The LED Indicator (Power On/Off) blinks – nothing is displayed on the screen.
    Possible Remedy

    • The unit is in Screen Saver Mode. Touch the screen or any button to reactivate the unit.
  • The Patient Interrupt Switch is not working.
    Possible Remedy

    • Make sure the Patient Interrupt Switch is properly connected to the Patient Interrupt Switch Receptacle.
  • The Rope Release will not work.
    Possible Remedy

    • Release all tension on the rope.
    • Shake the rope while holding down the Rope Release Button.
    • Turn the unit off and return it to DJO, LLC for repair.
  • Unable to properly read Patient Data Card.
    Possible Remedy

    • Properly insert a Patient Data Card.
    • Attempt to use a known good Patient Data Card.
    • If the problem persists, contact DJO, LLC for service.
  • Attempted to use an Invalid Patient Data Card.
    Possible Remedy

    • Properly insert a Patient Data Card.
    • Attempt to use a known good Patient Data Card.
    • If the problem persists, contact DJO, for service.
  • No Session Data is available on the inserted Patient Data Card.
    Possible Remedy

    • Save session data to the Patient Data Card.
    • Attempt to use a known good Patient Data Card.
    • If the problem persists, contact DJO, LLC for service.
  • The Patient Data Card is full.
    Possible Remedy

    • Purchase additional Patient Data Cards from an authorized DJO, LLC dealer.
    • Save to the Patient Data Management System (PDMS).
Error messages
CODE NO. PROBLEM PROBABLE CAUSE
100 NO TENSION AT START OF THE TX Treatment has been running for eight

seconds, but no tension is detected on the rope.
101| PATIENT SWITCH PRESSED| The patient has pressed the patient switch.
102| PATIENT SWITCH IS  NOT PLUGGED IN| The Patient Interrupt Switch is unplugged.
104| NO TRACTION TREATMENTS ON THE  CARD| The Patient Card Button has been selected on the Utilities Screen, but no traction treatments were found on the card.
105| NO PATIENT CARD IN UNIT| The Save to Card Button has been selected, but no Card is inserted into the unit.
106| NOT PATIENT CARD| The Save to Card Button has been selected, but the card currently inserted is not a Patient Data Card.
107| PATIENT CARD IS FULL| The Save to Card Button has been selected, but the Patient Data Card currently inserted is full.
108| PATIENT NAME   CAN NOT   BE BLANK| The user has typed in a blank patient name.
111| CONTROL SW UPGRADE SIZE ZERO| Error upgrading control board software.
112| MOTOR SW UPGRADE SIZE ZERO| Error upgrading motor board software.
113| MAX TENSION IS ZERO| The user pressed Start but has not yet set the Max. level value to a value greater than zero.

WARNING
If an Error message or Warning appears beginning with a 2 or 3, immediately stop all use of the system and contact the dealer or DJO, LLC for service. Errors and Warnings in these categories indicate an internal problem with the unit that must be tested by DJO, LLC or a Field Service Technician certified by DJO, LLC before any further operation or use of the unit. Use of a unit that indicates an Error or Warning in these categories may pose a risk of injury to the patient, or user or extensive internal damage to the unit.

MAINTENANCE

Cleaning

  • NOTE: Before cleaning, disconnect the unit from the power source.
  • Periodically, clean the system with a clean, lint-free cloth moistened with water and mild antibacterial soap. If a more sterile cleaning is needed, use a cloth moistened with an antimicrobial cleaner.
  • Do not submerge the system in water. Should the unit accidentally become submersed, contact the dealer or DJO, LLC Service Department immediately. Do not allow cleaning solutions or water to enter the ventilation holes in the unit.
  • This could permanently damage the unit. Do not attempt to use a unit that has been wet inside until inspected and tested by a Service Technicians certified by DJO, LLC.

Touch Screen Cleaning

  • Clean the unit display lens using a soft damp cloth, moistened with warm water and soap if necessary.
  • Do Not Use alcohol or chlorine-based solvents as this may damage the display.

Calibration requirements

  • Annual factory calibration is required for Tru-Trac traction units. The unit should be sent to the factory or a Service Technician certified by DJO, LLC for this procedure.
  • The Tru Trac Traction unit purchased by your facility (model 4779), is calibrated during the manufacturing process. The device is ready to be placed into service upon delivery.

Service

  • Should the Tru-Trac Traction Unit require service, contact the selling dealer or DJO, LLC Service Department.
  • All returned units to the factory for service must include the following:

WARRANTY REPAIR/OUT OF WARRANTY REPAIR

  1. A written statement containing the following information;
    • RA Number – Obtain from Factory
    • Unit Model Number
    • Unit Serial Number
    • Contact person with Phone and Fax Numbers
    • Billing Address (for Out of Warranty Repair)
    • Shipping Address (Where to Ship Unit after Repair)
    • Detailed Description of Problem or Symptoms
  2. Copy of original invoice issued at purchase of the unit.
  3. Ship unit to Factory in the original container with all accessories and information as required in item one (1) above to:
    DJO, LLC
    Chattanooga Repair Center 47492 SD Hwy 22 PO Box 709 Clear Lake, SD 57226 USA

When shipping the unit to the dealer or factory, make certain the original packaging is used. If the original packaging is not available, contact DJO, LLC to obtain the packaging materials listed on Page 16 for shipment. Any damage sustained from improper packaging may render the warranty null and void. Service to these units should be performed only by a Service Technician certified by DJO, LLC. The Tru Trac Traction Unit Service Manual is available for purchase and can be requested from the selling dealer or DJO, LLC Service Department. The Service Manual contains safety precautions, nomenclature, specifications, troubleshooting, removal and replacement instructions, general maintenance, calibration instructions, parts lists, schematics, warranty and other information that would assist a certified service technician in repairing the unit.

WARRANTY

DJO, LLC (“Company”) warrants that the Tru-Trac Traction Unit (“Product”) is free of defects in material and workmanship. This warranty shall remain in effect for two years (24 months) from the date of original consumer purchase. If this Product fails to function during the two-year warranty period due to a defect in material or workmanship, at the Company’s option, the Company or the selling dealer will repair or replace this Product without charge within thirty (30) days from the date on which the Product is returned to the Company or the dealer.

  • All repairs to the Product must be performed by a service centre authorized by the Company. Any modifications or repairs performed by unauthorized centres or groups will void this warranty.
  • The warranty period for the accessories shipped with the unit is 180 days. Accessories consist of the materials shipped with the unit.
  • To participate in warranty coverage, this Product’s warranty registration card (included with the Product) must be filled out and returned to the Company by the original owner within ten (10) business days of purchase.

This Warranty Does Not Cover:

  • Replacement parts or labour furnished by anyone other than the Company, the selling dealer or a certified Company service agent.
  • Defects or damage caused by labour furnished by someone other than the Company, the selling dealer or a certified Company service agent.
  • Any malfunction or failure in the Product caused by product misuse, including, but not limited to, the failure to provide reasonable and necessary maintenance or any use that is inconsistent with the Product User’s Manual.

COMPANY SHALL NOT BE LIABLE IN ANY EVENT FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some locations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

To obtain service from the Company or the selling dealer under this warranty:

  1. A written claim must be made within the warranty period to the Company or the selling dealer. Written claims made to the Company should be sent to:
  2. The Product must be returned to the Company or the selling dealer by the owner.

This warranty gives you specific legal rights and you may also have other rights which vary from location to location. The Company does not authorize any person or representative to create for it any other obligation or liability in connection with the sale of the Product. Any representation or agreement not contained in the warranty shall be void and of no effect.

THE FOREGOING WARRANTY IS INSTEAD OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

© 2010 DJO, LLC

References

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