dux DN15DS Sunpro Boosted Gas Solar Water Heater Owner’s Manual

DN15DS Sunpro Boosted Gas Solar Water Heater

Owner’s Manual

Pre Boosted Gas Solar Water Heater MP15

Models:

• DN15DS
• DL15DS

Installation Details Owner’s Information Warranty

• For advice, repairs and service, call: 1300 365 115 (Australia)
• 0800 729 389 (New Zealand)
• Carefully remove all packaging and transit protection from the heater before installation. Dispose of the packaging responsibly using re-cycling facilities where they exist.
• Specifications and materials may change without notice Effective for Sunpro gas boosted solar water heaters manufactured and sold after 1 April 2011. H4096 4096 Rev. D

Owner’s Manual – Pre Boosted Gas Solar Water Heater MP15

Welcome To Dux Hot Water

• Your decision to purchase a Dux Hot Water system will reward you for many years to come.
• Since 1915, the Dux range has seen continuous research and development, resulting in many breakthroughs in the efficiency, reliability and longevity of hot water systems.
• Dux water heaters are manufactured in Australia in a state-of-the-art facility, using a Quality Endorsed Company production system.
• This is your assurance that you have purchased the highest quality water heater available, one that will provide continuous hot water for all your needs – safely, economically, and for many years to come.
• To be upfront about it, we want Dux to be your brand of choice. So you can depend on us to provide more than just a hot water system.
• You can rely on Dux products and choose them with confidence. We’ll make sure you have the information, the quality and the innovation you’re looking for, including the latest energy-saving alternatives. If you should ever have a problem – and we’ll bet you won’t – you’ll find that we’re easy to get hold of, friendly to talk to and quick to act. Our service is all about providing anything you need as soon as you need it.
• Go with Dux and you’ll have a dependable, economical, efficient hot water system designed to perform well, year after year. And that’s a promise.

Installation of the Tank

• Installer’s Guide
  • Full and detailed installation instructions are in the Installer’s Guide, included inside the water heater’s carton.
• Outdoor Tank Installation
  • The water heater must be installed outdoors, with the minimum clearances as shown in the figure below.
  • We recommend a plinth be installed under the water heater where the water heater is subjected to wet conditions. Please refer to AS/NZS 3500.4, clause 5.5.3.
  • Minimum clearance around the windows and doors must be maintained – refer to AS 5601.
• Location
  • The water heater should be located as close as possible to the most frequently used hot water outlet. Ensure that the data label is clearly visible and that there is adequate access for  servicing the unit.
  • Note : All models are equipped with a sacrificial anode, accessible through the top cover. Allow 50% of the height of the water heater for clearance above to replace the anode.
  • A properly drained overflow tray must be used where property damage
    could occur from water spillage. (See AS/NZS3500.4.2 for further details). Warranty does not cover consequential damage due to heater leakage.

Safety

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Children and animals should be supervised to ensure that they do not interfere with the appliance.
• A = 500mm B=300mm C=50mm min For further details, refer to
• AS5601 – Gas Installation Code
• Frost Protection
• The areas in gray in the map below may be vulnerable to frost. Solar hot water heaters installed in these areas require an approved antirust protection device to maximize system performance.
• Note : The Gas Boosted Solar water heater already has an in-built frost protection device, so no further antifrost protection is required.

Model Numbers
Below is a list of model numbers and their descriptions:

Plumbing Connections

Installation Requirements
This water heater must be installed by a licensed tradesperson, and in accordance with:

• AS/NZS3500.4 “National Plumbing and Drainage Code Hot Water Supply Systems – Acceptable Solutions”.• AS5601/AG601 “Gas Installations”
• Local authority regulations.
• Outside Australia and New Zealand, please refer to local plumbing and building codes and regulations.
• Notice to Victorian customers from the Victorian Plumbing Industry Commission – this water heater must be installed by a licensed person as required by the Victorian Building
• Act (1993). Only a licensed person will give you a compliance certificate, showing that the work complies with all the relevant Standards and only a licensed person will have insurance protecting their workmanship for 6 years.

Water Supply Pressure

• This water heater is designed for direct connection to water supply pressures of no greater than: 800kPa
• Where the mains pressure can exceed or fluctuate beyond the pressure shown above, a pressure limiting device (complying with AS1357) must be fitted in the cold water inlet supply. This device must be installed after the isolating valve and set below the pressure shown above. Note during periods of lower demand water pressure may increase.

Pool Heating

• This water heater must not be used for pool heating.
• Pressure & Temperature Relief Valve
• The Pressure & Temperature Relief (PTR) Valve is supplied loose with the water heater.
• The valve rating is: 1000kPa
• The specifications and part numbers of the PTR Valve provided are:
• Part No: H0443

Description: PT VALVE ½” – HT55 1000kPa

• The PTR valve must be installed directly into the top socket marked “RELIEF VALVE”. The drain line from this valve must run in a continuously downward direction in a frost-free ambient position with the discharge end left open to atmosphere permanently.
• The PTR Valve is not intended to enable connection of the water heater to supplementary energy sources such as solar panels or slow combustion stoves (refer AS/NZS 3500.4 for guidance on these types of installations).
• Open the PTR Valve for approximately 10 seconds by lifting the lever on the valve to ensure water is relieved to waste through the relief drain pipe. Lower lever gently and check that it closes correctly.
• Warning : We recommend that you open the PTR valve at least once every six (6) months. Failure to do this may result in problems with the water heater.
• The PTR Valve must not be tampered with or removed. The water heater must not be operated unless this valve is fitted and in working order.
• The PTR Valve should be checked for adequate performance or replaced at intervals not exceeding 5 years, or less in areas where local regulations apply.
• Important : The PTR Valve and its drain outlet pipe must not be sealed or blocked. It is normal for the PTR valve to leak a small amount of water during heating cycles.

Cold Water Connection

• It is mandatory to fit the following items between the supply main and the
• RP¾”/20mm socket in the water heater.
  • an isolating valve
  • a non return valve
  • a line strainer
  • a union

All fittings must be approved by the relevant Authority and in accordance to the plumbing code.

Note for S.A. and W.A.: It is a state requirement that a pressure relief valve be fitted on the cold water supply line between the non return valve and the water heater.

• Hot Water Connection
  • The hot water line should be connected to the “OUTLET” socket on the tank.
• Insulation of Pipes
  • All hot water pipes must be insulated with UV stabilized insulation suitable for solar working temperatures, e.g. Arm flex Insulation.

Temperature Protection

• All solar water heaters have the ability to produce hot water very quickly.
• To reduce the risk of scald injury, it is mandatory under the requirements of Australian Standard AS/NZS3500.4.2 that a suitably approved temperature control device, such as a tempering valve, be fitted to the hot water supply to outlets used primarily for personal hygiene.
• Note: This water heater is supplied with a tempering valve. Install the valve according to the manufacturer’s recommendations. Any adjustments to the valve should be made according to the manufacturer’s recommendations.
• The tempering valve should be checked at regular intervals to ensure its operation and settings remain correct.

Specifications

Note: Minor changes to specifications and materials may occur without notice. While these will not affect the safety, reliability or performance of your Dux unit, they could impact on the installation procedures explained in this manual – check with Dux on 1300 365 115 if you are uncertain about any aspect of installing this product.

System Components

Installation of Collectors

• Installer’s Guide
  Full installation instructions for the collectors are in the Installer’s Guide, included inside the water heater’s carton.

• Safety
  Do not commence an installation until you have satisfied yourself that all safety issues associated with working on and lifting components onto a roof have been addressed.

• Local Authority Regulations
  All work associated with the installation must comply with local authority regulations, including AS/NZS 3500.4.2.
  Where these installation instructions and local regulations are in conflict, local regulations must prevail.

• Location of Solar Collectors
  There are several factors to consider in selecting the collector location site:

  • For best performance, the collectors need to face true north. Due to the high solar energy levels experienced in Australia, installations on angles of up to 45° away from true north should not have a major effect on the annual solar output. Consequently, installations up to 45° away from true north are acceptable. See Collector Orientation Compass on page 11.

• If the collectors are installed with an east facing bias, the best solar input is achieved in the morning and if there is a west facing bias, the best solar input is in the afternoon.

• The collectors should be installed with a minimum inclination of 10°and a maximum inclination of 45°. See Collector Inclination Guide on page 11.

• Careful site inspection is required to ensure the selected location is not subjected to shading from adjacent trees or buildings at any time of the day, but particularly between 9am and 3pm, the highest solar input times.

• Remember that shadows are longer in winter than in summer, so a site that is free of shadows from adjacent objects in summer may have some shadows in winter.

• To optimize efficiency, the collectors should be as close as possible to the storage tank.

• For best performance, the collectors should be located no more than 20m from the storage tank.

• Ensure that the roof structure is suitable to support the weight of the collectors. The collectors weigh approximately 40kg each when full.

Installation of Collectors

• A. Dux preferred range
• B. Industry accepted range
• C. If orientations A or B are not practical, an additional collector can be installed at the home owner’s discretion in range C (not required north of Tropic of Capricorn)
• Note: When establishing the correct Collector Orientation, please account for the Magnetic Declination of your geographic location

Collector Inclination Guide

Collector Rail Kit

• The Collector Rail Kit that comes with this water heater is designed for mounting the collectors to most common Australian roof types.
• All kits consist of specially designed rails, clamps and bolts etc. that  are used to fix the collectors to the roof structure. With the exception of the copper tube and roofing bolts, these kits contain all of the plumbing components required to connect the collectors to the ground mounted water heater.
• Refer to the collector rail kit instructions located in the rail kit box. The rail kit instructions can also be obtained from Dux on 1300 365 115.
• For installations requiring three collectors, an additional Collector Rail Kit is required as an extension to increase the mounting capacity from two to three collectors.

Roof Space

• It is not advisable to install collectors on roof spaces that are smaller than described below:
  • 2 collectors: 3m wide × 3m high
  • 3 collectors: 4.5m wide × 3m high
• Roof areas smaller than these minimum measurements will make installation and later service work difficult.

Plumbing Connections to Collectors

• Insulation
  • Irrespective of the pipe length, both the solar flow and return lines must be insulated with UV stabilized insulation suitable for solar working temperatures, e.g. Armaflex  DuoSolar/Solar insulation.
• No Plastic Fittings
  • Only DR brass and copper pipes and fittings must be used. Plastic fittings and PVC pipes are not able to withstand the high temperatures >200ºC that the system can create. Failure to use fittings with a high temperature rating will void the warranty.

Connections To The Collectors Connect the sealing fittings to the four outer connections on the collector array:

1. Fit a brass conetite compression fitting to the top left and bottom right corners of the array.

   • Tighten the assembly taking care not to twist the copper pipes of the collector.
   • Ensure you use correctly sized spanners.

2. Fit the Automatic Air Vent Valve into the top RC3⁄8″ BSP tapered socket and hand tighten.

3. Fit the conetite cone and 4 way union to the top right hand socket of the collector array.

4. Tighten the Automatic Air Vent Valve.
   (Note: It must be in a vertical position and at the highest position on the collectors).

5. Finally, insert a brass conetite compression fitting to the lower left collector socket.

The collector array is now completed and ready for connection to the water heater system. To make the connection between the solar collector array and the storage tank, the following is required.

1. 2 × ½” (15 mm) copper pipes, run from the collector array down to storage tank.
   Note: Pipes must be insulated with UV stabilized insulation suitable for solar working temperatures, e.g. Armaflex DuoSolar/Solar insulation.

2. 1 × 20m collector sensor cable run from the collector array to the storage tank.

To complete this connection:

1. Connect one ½” insulated copper tube to the conetite compression fitting at the bottom left hand corner of the array and run down to the ground mounted storage tank location.
2. Connect the second ½” insulated copper tube to the Hot Connection assembly at the top right hand corner connection of the array and run down to the ground mounted storage tank location.

Note: Care must be taken to ensure that all roof penetrations are sealed to prevent leaks and to comply with all local regulations.

Gas Connection

• Refer to the Data Label for correct gas type.
• Maximum Gas Consumption Maximum gas consumption of the water is shown in the table below.

Gas Pipe Sizes
Gas pipe sizes must comply with AS5601/AG601.

The gas inlet sizes are shown below:

Gas piping should be connected to the provided female fitting (see figure below). A union connection should be used.

Electrical Connection

• Covers providing access to live electrical parts should be removed only by an electrician.
• The electrical power supply switch must be turned off and the fuse removed at the main electrical supply switchboard before any electrical cover is removed.
• This water heater is designed for connection to CONTINUOUS TARIFF for the Solar-Gas Module.
• The electrical connection must comply with Local Supply Authority Regulations and AS3000.
• Note: All electrical work must comply with local regulations and be conducted by a licensed electrician.
• Note: The water heater is fitted with a over-temperature Energy Cut-Out (ECO). Under no circumstances should the water heater be operated without this device being in the
• circuit. Replacement must be carried out only by a qualified electrician or the manufacturer.
• Danger: The operation of the thermal cut-out indicates a possibly dangerous situation.

Power Failure
In case of power failure, the unit will restart automatically once power is restored.

Temperature Sensor Connection

1. Insert the collector temperature sensor into the temperature sensor well of the 4 Way Union Assembly. Fix in place using cable clip and seal using a small amount of silicon adhesive/sealant.
2. Run the cable to the storage tank.(It is important that the sensor cable DOES NOT contact the hot return pipe).
3. Connect the collector temperature sensor to the 20m extension using quick connect, then connect the other end of the 20m extension to the Hotlogic cable using quick connect. Secure the connections using the thumb screws on the plug ends.

Power Cables

• Power cables should be routed away from any hot water pipes. If this is not practical, insulate the hot water pipes to avoid direct contact with the power cables.
• If the power cable is damaged, it should be replaced by a lead assembly available only from Dux service agents.

Hotlogic Connections

Hotlogic® Controller
The Hotlogic controller should be plugged in to a weatherproof approved power outlet for 10amps, 230 to 250 volt, 50Hz supply.
Owner’s Information

Safety

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Children and animals should be supervised to ensure that they do not interfere with the appliance.

Water Quality

• Your water heater has been manufactured to suit all water conditions of Australian metropolitan supplies.
• Water can also be very corrosive, measured by the saturation index. If the water saturation index is greater than 0.40 an expansion control valve should be fitted.

Flammable Materials

• It is essential for the safe operation of this gas heater that clothing or any other flammable material should not be placed against or on top of the water heater. In addition, do not store flammable or corrosive materials, such as dry cleaning fluids, pool chemicals, etc., in close proximity to the heater.
• The use of aerosol sprays in the vicinity of the heater should be avoided. The propellant gases used in these devices, e.g. fly-spray, hair-spray and laundry aids, can break down in the flames of the burner and produce corrosive agents.

What Should I Do During Holi-days?

• The system’s temperature protection features can monitor and control the solar collector temperature while you are away, so please do not turn electrical power off to the system.
• Warning: If the hot water system is not used for two weeks or more, a quantity of hydrogen gas, which is highly flammable, may accumulate in the water heater. To dissipate this gas safely, it is recommended that a hot tap be turned on for several minutes at a sink, basin or bath but not a dishwasher, clothes washer, or other appliance. During this procedure there must be no smoking, open flame or any other electrical appliance operating nearby. If hydrogen is discharged through the tap, it will probably make an unusual noise similar to air escaping.
• Important: There are no user serviceable components in the system. Only an authorised service representative is permitted to remove any covers or make setting adjustments. Do not open or adjust any electrical covers or devices yourself.

How Long Will The Heater Run Each Day?

• The length of time that the solar heater will run each day will vary dependent upon the amount of hot water being used by the household and the availability of sunlight to heat the solar collectors.
• Caution: All water heaters have the ability to produce hot water in a surprisingly short time. To reduce the risk of scald injury, it is mandatory under the requirements of AS/NZS 3500.4 that an approved temperature control valve, such as a tempering valve, be fitted to the hot water supply pipe work. This valve should be checked at regular intervals to ensure its operation and settings remain correct.
• Solar Collector Shading
  Trees or buildings can shade the solar collectors. Similarly, dirt can build up on the glass cover. If this occurs, trees should be trimmed back or the system relocated. If the glass is dirty, it should be cleaned with a domestic glass cleaner – by an authorised tradesperson.

How Does My System Work?

• The main components of your solar water heater are the water storage tank, the solar collector(s), and the solar gas module. The Dux water storage tank is used to store the heated water ready for household use. It is a specific Solar Dux storage tank, incorporating a high temperature vitreous enamel lining to provide long life, and a high density polyurethane insulation to ensure minimal heat loss.
• The solar collectors contain a multi tube copper water way system bonded to a solar absorber plate, the combination of which collects solar energy and transfers it to the fluid within the collector circuit. The absorber plate system is enclosed in an insulated casing covered with a high strength, low iron glass sheet that protects the absorber system from physical damage.
• What Does The Circulation Pump Do In The System?
  The circulation pump is used to circulate the water in the collector circuit. This, in turn, enables solar energy from the collectors to be transferred to the storage tank location. The pump consumes only a very small amount of electrical energy (less than 28 watts) to circulate water in the solar circuit. The system has two non-return valves to prevent solar energy from reverse cycling back through the storage tank to the collectors at night.

The Hotlogic controller used to control the circulation pump has a complex set of activities. It is the brain of the system and ensures optimum system efficiency and safety. The basic functions are:

1. Detecting availability of useful solar energy in the solar collectors. When the temperature of the solar collector is 10°C higher than the storage tank temperature, the circulation pump is initiated. If the difference in temperature falls to less than 2°C, the circulation pump is stopped.
2. Controlling maximum storage tank temperature. If the storage tank temperature reaches 85°C, the circulation pump is stopped to prevent excessive temperatures in the storage tank.

Gas Boosting System

• The gas boosting system (connected to continuous gas supply) is used to heat part of the stored water on those occasions when there is reduced solar energy available. e.g. cloudy days.
• This system is thermostatically controlled, so it delivers only the energy required, then automatically turns off.
• Never turn the gas supply off during normal use.
• Under normal operating conditions, the water within the storage tank is heated by the solar collectors.
• The circulating pump draws cold water from the bottom of the tank and pushes it up into the solar collectors. The water is heated in the collector by absorbing heat from the sun and continues on its pumped circulation path back to the top (hot section) of the storage tank, ready for use.

The Solar-Gas Module

• Hotlogic provides the ultimate protection against all temperature extremes.
• Freeze Protection
• Hotlogic recognises ambient temperatures approaching freezing conditions and decides when to remove the water from the solar collector.
• When ambient conditions improve, Hotlogic decides when to re-fill the collectors.
• Hot Temperature Protection
• The water in the solar collectors can reach dangerously high temperatures.
• When the tank approaches its thermal maximum (maximum energy storage limit), Hotlogic decides when to remove the remaining water in the solar collectors to protect the complete system from steaming, expansion and over-pressure issues.
• Hotlogic continually monitors the water heater and refills the solar capture system when required.

System Maintenance

• This water heater is designed such that there is little to do regarding system maintenance other than that detailed in this Owner’s Manual. The components in the solar side of the system do not require maintenance.
• Personally inspecting or servicing any part of the system is not recommended.
• Should you decide to personally inspect the roof mounted system components, it is essential that you use all safety devices required to ensure your safety.
• After each 5 years of operation, you should contact the local service agent to replace all safety valves and anodes to ensure continued system life and operational safety. In locations where the water has a TDS greater than 600 ppm, this service is recommended each 3 years.
• Six Monthly Service – By Owner Open the PTR Valve for approximately 10 seconds by lifting the lever on the valve to ensure water is relieved to waste through the relief drain pipe.
• Lower lever gently and check that it closes correctly.
• Five Year Service – By Authorised Personnel Only
• The five year service must be carried out by a licensed tradesperson. It is recommended that this service be carried out by your local Dux agent.

The service should include the following:

• Replace the Pressure & Temperature Relief Valve.
•  Replace the anodes (in areas of harsh or adverse water conditions, a more frequent check of the anodes is recommended).
• Cleaning of collectors to improve solar collection.

Flush the water heater by doing the following:

• Turn off the power.
•  Turn off the cold water supply to the water heater at the isolating valve.
• Gently operate the easing lever on the Pressure & Temperature Relief Valve to release the pressure in the water heater. Disconnect the cold water inlet union to the heater and attach a drain hose.
• Gently operate the Pressure & Temperature Relief Valve to let air into the heater and allow water to escape through the hose. Flush the heater until clear water appears then reconnect all fittings, fill the heater and restore the electricity supply.

Draining the Water Heater
To drain the water heater, follow steps i to v above until no more water escapes from the appliance.

Troubleshooting

What Should I Check Before Making A Service Call?

If there is not enough hot water, it is recommended that the following points be considered before making a service call. If after checking the following points the problem has not been identified, please contact Dux on 1300 365 115.

No Hot Water

• Is the Pressure & Temperature Relief Valve discharging too much water?
• The total hot water usage of showers, washing machines and dishwashers can often be under-estimated. Review these appliances to determine if your daily usage is greater than the storage volume of your water heater.
• For example, if you have a 315 litre storage tank and you are using 450 litres of water, it is possible that there will be certain times of the day where there is insufficient hot water. Sizing details are available from your Dux supplier.
• Check the shower flow rates with a bucket, measuring the amount of water used over that period of time. If it is not possible to adjust shower usage patterns, an inexpensive flow control valve can easily be fitted to the shower outlet.
• Consider that during night time heating, the time taken to heat the tank can take longer, so you may find that the tank has not fully recovered from a period of heavy usage the previous evening.
• Inspect tap washers etc. for leakage and replace if necessary.
• Is there a leaking hot water pipe or dripping hot water tap?
  • A small leak can waste a large quantity of hot water. Have your plumber rectify any leaking pipe work.
• Water Discharge From Pressure & Temperature Relief Valve (PTR)
  • It is not unusual for a small quantity of water to discharge during the heating of water in your storage tank. The amount of discharge will depend on hot water usage and size of the storage tank.
  • As a guide, it will discharge 3% of the storage capacity of water in the heating period.
• Continuous Trickle (PTR)
  • This is most likely due to a build up of foreign matter. In this case, try gently raising the easing lever on the PTR Valve for a few seconds, then release gently. This may dislodge a small particle of foreign matter and rectify the fault.
• Steady Flow (PTR) – More than 20L per day
  • This may be caused by excessive water supply pressure, a faulty PTR Valve or a faulty thermostat. Turn off the electricity supply and contact Dux on 1300 365 115.
  • Water Discharge From Solar Drain This is normal behaviour in freezing conditions or when tank is at maximum temperature.

Condensation in Collectors

• In winter, or in times of heavy rain, water vapour may form in the warm and humid solar collectors, and then condense on the inside surface of the cold glass.
• As solar collectors are insulated for optimum performance and have minimal internal airflow, condensation that has formed during these times takes a longer time to disperse but  will do so when enough direct sunlight has come in contact with the collectors. The warmer the sunlight, the faster it will disperse.
• Condensation in the collectors does not affect the system’s performance.

Warranty

• Dux Hot Water Unit
• Manufactured by Dux Manufacturing Limited (“Dux”)
• Terms of Warranty and Replacement Guarantee
• All Sunpro gas boosted solar water heaters manufactured and sold after
• 1 January 2011 are backed by a comprehensive one (1) year full parts and labour warranty (conditions apply – see below).
• Furthermore, the Sunpro tank and solar collectors include a guarantee to replace your hot water unit if the inner cylinder fails and your solar collector if it fails within five (5) years (conditions apply – see below).
• The terms of the Warranty and replacement guarantee are set out below.

1 Year Comprehensive Warranty

• Your hot water system and its components (“Unit”) are covered by 1 year (parts and labour) warranty against defective factory materials or workmanship.
• This warranty period commences from the date of installation of the Unit pro-viding you have proof of this installation date. Where the date of completion of installation is not known or cannot be proven, then this warranty will commence one (1) month after the date of manufacture (refer to the data label on the unit).

5 Year Replacement Guarantee

• If an inner cylinder or solar collector fails on a Sunpro hot water unit within a further four (4) years after the end of the initial one (1) year warranty period, Dux will provide a free replacement hot water unit and/or solar collector at the nearest approved Dux agent or Dux office to the owner’s home. Under this replacement guarantee, the transport, installation and labour costs of delivering the replacement hot water unit or solar collector and removing and replacing the existing hot water unit or solar collector with the replacement hot water unit or solar collector will be the responsibility of the owner of the existing hot water unit. Please note that Plumbing regulations require that the replacement collector be re-installed by a licensed Plumber.
• Conditions of Warranty and Re-placement Guarantee
• The benefits provided to you by the warranty and replacement guarantee (collectively “Warranty”) are in addition to the guarantees and other rights and remedies available to you under the Australian Consumer Law (“ACL”).
• If the Unit fails to conform to this Warranty during the applicable period, Dux will replace any failed component or where necessary, in the absolute discretion of Dux, replace the
• Unit free of charge including reasonable labour costs incurred in normal business working hours.
• This Warranty only applies to defects which have arisen solely from faulty materials or workmanship in the Unit and does not apply to other defects which may have arisen as a result of, without limitation, the following: accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse water conditions including excessive water pressure or temperature, neglect of any kind or otherwise as a result of any use of the Unit contrary to the product manual or other instructions provided by Dux. Alterations or repair of the Unit other than by an accredited and licensed service agent or technician are not covered. Attachment of accessories or use of non genuine replacement parts other than those manufactured or approved by Dux are not covered by this Warranty.
• This Warranty applies only to the
• Unit and does not cover any ancillary plumbing or electrical parts supplied by the installer such as pressure limiting valve, tempering valve, line strainer, stop cocks, non-return valve, electrical switches, pumps or fuses, or faulty installation.
• The Unit must be installed by a licensed plumber in accordance with information set out in the Owner’s Manual and/ or Installer’s Guide supplied with the Unit and/or any relevant statutory requirements.
• In addition to this Warranty, certain legislation (including the ACL) may give you rights which cannot be excluded, restricted or modified. This Warranty must be read subject to such legislation and nothing in this Warranty has the effect of excluding, restricting or modifying those rights.
• If Dux fails to meet a guarantee under the ACL, your remedy for such failure may be limited to any one or more of the following:
  • replacement of the Unit;
  • repair of the Unit;
  • refunding the cost of the Unit;
  • payment of reasonable costs of having the Unit repaired;
  • payment in respect of the reduced value of the Unit.
• Any defective part of the Unit must be returned to the point of sale before replacement can be considered under the terms of this Warranty. If the costs of returning any defective parts are unreasonable, please contact Dux on 1300 365 115 (Australia) or 0800 729 389 (New Zealand) so that we can arrange a collection if appropriate.
• Warranty claims can be made at the point of sale or by posting or faxing a warranty claim to Dux (contact details listed below) within one (1) month of the appearance of a defect.  Warranty claims under this extended warranty must
• include the following details:
  • Date of Purchase;
  • Location of Purchase;
  • Proof of Purchase;
  • Date of Installation;
  • Contact Details;
  • Product Serial Number

Contact details

Dux’s contact details are as follows:

• Business Address:
  • Dux Manufacturing Limited
• Lackey Road
  • Moss Vale, NSW, 2577 Australia
• Telephone:
  • 1300 365 115 (Australia)
  • 0800 729 389 (New Zealand)
• Facsimile:
  • (61 2) 4868 0257
• Email:
  • duxaftersales@gwagroup.com.au
• Note : If the Unit is located in a position that does not comply with the installation instructions or relevant statutory requirements, then this Warranty does not cover major dismantling or removal of cupboards, doors, walls or special equipment and/or excessive labour, at the determination of Dux, to make the Unit accessible for repair or replacement.
• As required by legislation, including under the ACL, any claims for damage to furniture, carpets, walls, foundations or any other consequential loss either directly or indirectly due to defects of any kind in a Unit will only be met by Dux where the damage could be considered reasonably foreseeable.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Other Information

• Product Warranty is applicable only in Australia and New Zealand.
• See page 25 for terms of warranty. Privacy Act Amendment (2000): If and whenever warranty service is required, your personal details will be given to an Authorised Dux Service Agent only for the express purpose of carrying out the arranged warranty service work agreed by you the client and Dux Manufacturing Limited.
• Your Details

For future convenience, fill in the following details and retain with your original invoice for your own records.

• Surname:………………………………..
• Given Name(s):……………………………………………
• Address:……………………………………………………………………………………………………
• Town/Suburb:…………………………………………………………………………………………….
• State/Territory:………………………..
• Postcode:………………..
• Date of Purchase:……………………..
• Purchased From:……………………………………..
• Model:…………………………….
• Serial Number (located on back cover):……………………
• Date of Manufacture:………………………………………………………………………………….
• (Details on Data Label on water heater)

Installer’s Details:

• Date of Installation:…………………….
• Installer’s Name:…………. …………………………..
• Address:……………………………………….. ………………………………………………………….
• Installer’s Signature:………………………………………………………………………..

Service Details:

• Date of Service:…………………….
• Serviced By:………………………………………………….
• Work Carried Out:…………………………………………………………………………………………
• Signature of Service Agent:………………………………………………………………

Pre Boosted Gas Solar Water Heater MP15

• For advice, repairs and service, call:
• 1300 365 115 (Australia)
• 0800 729 389 (New Zealand)
• Please Register Your Water Heater
  • Please take a moment to fill out your details for warranty registration at: www.dux.com.au/warranty

or use your smartphone to scan this code:

This will ensure  all your current details are  registered with us for prompt warranty service if required.

Preventative Maintenance

• Maintaining your hot water system will help extend its lifespan and reduce running costs.
• Please register for preventative maintenance at:
• www.dux.com.au/maintenance

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

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