LiftMaster MT5011E Medium Duty Door Operator Installation Guide

June 17, 2024
LiftMaster

LiftMaster MT5011E Medium Duty Door Operator

LiftMaster-MT5011E-Medium-Duty-Door-Operator-product

Information

SAFETY INFORMATION AND APPLICATION

SAFETY INFORMATION

WARNING

  • Mechanical

WARNING: Electrical

When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them. The hazard may come from something mechanical or from electric shock. Read the warnings carefully.

CAUTION: When you see this Signal Word on the following pages, it will alert you to the possibility of damage to your door and/or the door operator if you do not comply with the cautionary statements that accompany it. Read them carefully.

IMPORTANT NOTES

  • BEFORE attempting to install, operate or maintain the operator, you must read and fully understand this manual and follow all safety instructions.
  • DO NOT attempt repair or service of your commercial door and gate operator unless you are an Authorized Service Technician.

APPLICATION

INTRODUCTION

This Medium Duty Commercial Door Operator includes a number of features that will provide years of reliable and safe operation.

Features

  • Supports both monitored and non-monitored safety devices: Safety devices detect obstructions in the door’s path and automatically reverse a closing door. Safety devices are highly recommended by the manufacturer.
  • Radio receiver: A factory installed radio receiver allows remote controls, keyless entries and other remote command devices to be programmed to the operator.
  • Timer To Close: The Timer To Close feature allows the door to automatically close after a preset time (only available with B2 wiring and a monitored safety device).
  • Wiring Types: The functionality of the operator is based on the wiring type. The operator is shipped from the factory in standard C2 wiring type (factory default). Some wiring types will require an optional safety device. Refer to Basic Programming Section for descriptions of wiring types, requirements and programming.

NOTE: Actual track length will exceed door height by 2′.

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-2

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OPERATOR DIMENSIONS AND  SPECIFICATIONS

OPERATOR DIMENSIONS

WEIGHTS AND DIMENSIONS

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  • HANGING WEIGHT: 80-110 LBS. (36.29-49.9 kg) (Including Track)

OPERATOR SPECIFICATIONS

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CARTON INVENTORY

Before beginning your installation check that all components were provided.

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-4 LiftMaster-MT5011E-Medium-Duty-Door-Operator-
fig-62

NOTE: The tracks are shipped separately. Actual track length will exceed door height by 2′. Example: The track for 12′ door will be 14′.

PREPARATION

PREPARING YOUR DOOR

The manufacturer recommends 3′ (91.4 cm) of clearance around the operator for serviceability. Before you begin:

  • Disable locks.
  • Remove any ropes connected to door.
  • Before the operator is installed, be sure the door has been properly aligned and is working smoothly. Although each installation will vary due to particular building characteristics, refer to the following general procedures to install the operator.

WARNING: To prevent possible SERIOUS INJURY or DEATH:

  • DO NOT connect electric power until instructed to do so.
  • If the door lock needs to remain functional, install an interlock switch.
  • ALWAYS call a trained professional door serviceman if door binds, sticks or is out of balance. An unbalanced door may not reverse when required.
  • NEVER try to loosen, move or adjust doors, door springs, cables, pulleys, brackets or their hardware, ALL of which are under extreme tension and can cause SERIOUS personal INJURY.
  • Disable ALL locks and remove ALL ropes connected to door BEFORE installing and operating door operator to avoid entanglement.

ASSEMBLY

Install track spacers

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  • Position the track spacers evenly over the length of the track using the pre-punched holes. For doors up to 12′ use 2 track spacers, for 14′ doors use 3 spacers.

Install front idler

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Assemble trolley

Slide trolley onto the track

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Attach track to operator

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Install chain

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TYPICAL INSTALLATION

DETERMINE HEADER BRACKET MOUNTING LOCATION

The trolley operator is generally mounted over the center of the door. However, off center mounting may be required due to interfering structures or location of door stile / top section support. Typically, the operator may be mounted up to 24″ (60.96 cm) off center on torsion spring doors. Extension springs require center mounting.

Mark the center of the door

Determine and mark the highest point of door travel

Position header bracket

  • Center header bracket over vertical center line and horizontal line created in step 2.
  • Drill appropriate pilot holes to accommodate mounting hardware.

CAUTION: To prevent possible SERIOUS INJURY or DEATH:

  • Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise door might not reverse when required. DO NOT install header bracket over drywall.
  • Concrete anchors MUST be used if mounting header bracket or 2×4 into masonry.
  • NEVER try to loosen, move or adjust door, springs, cables, pulleys, brackets, or their hardware, ALL of which are under EXTREME tension.
  • ALWAYS call a trained door systems technician if door binds, sticks, or is out of balance

Secure header bracket

NOTE: Secure the header bracket to the header using the appropriate method.

Attach rail to header bracket and position operator

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  • Swing the operator to a horizontal position and temporarily secure with rope, chain or support from floor. Make sure that the operator is aligned with the header bracket

Hang the operator

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  • Secure the operator using appropriate fasteners and locking hardware that will support the weight of the operator.

CAUTION: To avoid possible SERIOUS INJURY from a falling operator, fasten it SECURELY to structural supports of the garage. Concrete anchors MUST be used if installing ANY brackets into masonry.

Attach door arm to trolley and door

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-17

NOTE: Refer to door manufacturer’s instructions for recommended installation guidelines.

WARNING: To reduce the risk of SEVERE INJURY or DEATH:

  • ANY maintenance to the operator or in the area near the operator MUST NOT be performed until disconnecting the electrical power and locking-out the power via the operator power switch. Upon completion of maintenance the area MUST be cleared and secured, at that time the unit may be returned to service.
  • Disconnect power at the fuse box BEFORE proceeding. Operator MUST be properly grounded and connected in accordance with local electrical codes. The operator should be on a separate fused line of adequate capacity.
  • ALL electrical connections MUST be made by a qualified individual.
  • DO NOT install ANY wiring or attempt to run the operator without consulting the wiring diagram.
  • Reversing devices are recommended for ALL installations.
  • ALL power wiring should be on a dedicated circuit and well protected. The location of the power disconnect should be visible and clearly labeled.
  • ALL power and control wiring MUST be run in separate conduit.

POWER AND GROUND WIRING CONNECTIONS

NOTE: Power and control wiring must be run in separate conduit in accordance with local electrical codes. Must use 14 AWG or heavier wire for power wiring. Use conduit knockouts for wiring as indicated on the electrical box labels.

IMPORTANT NOTE

  • Operator must be properly grounded. Failure to properly ground the operator could result in electric shock and serious injury.

POWER WIRING CHART

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Remove cover

Run wires to electrical box according to local electrical codes

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Attach power and ground wires to high voltage terminal strip

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  • Do NOT turn power on until you have finished making ALL power and control wiring connections.

Install 3-button control station

  • Select location for 3-button control station

CAUTION: To prevent possible SEVERE INJURY or DEATH, install reversing sensors when:

  • The radio is used.
  • The 3-button control station is out of sight of the door.
  • Or ANY other control (automatic or manual) is used. Reversing devices are recommended for ALL installations.

Wire 3-button control station

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Select appropriate knockout and run wire according to local electrical code from operator to 3-button control station

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-23

Secure warning signs

Setup radio antenna

Option A

  • Locate the wire antenna on the outside of the electrical box.
  • Cut the wire tie closest to the edge of the electrical box.LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-26
  • Press the plastic standoff into the hole in the side of the electrical box.

Option B

  • Locate the wire antenna on the outside of the electrical box. Cut wire ties and discard standoff.
  • Attach the antenna to the electrical box using the wire tie holes. Bend antenna across the front of the electrical box, ensuring that the antenna is 4″ away from the front of the electrical box.

ADJUSTMENT

WARNING: To avoid SERIOUS personal INJURY or DEATH from electrocution, disconnect electric power BEFORE moving limit nuts or adjusting clutch nut.

Adjust the limits

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-29

NOTE

  • When retaining plate is released, verify that the retaining plate is fully seated with the notches of the limit nut.

Adjust the clutch

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  • Apply power to operator
  • Turn clutch nut to release tension.
  • Re-tighten nut until there is just enough tension to permit smooth operation.
  • Secure clutch nut with cotter pin.

OPTIONAL SAFETY DEVICE CONFIGURATIONS

To protect against accidental entrapment or injury from a moving door it is recommended that a safety device (sensing edge or photo eyes) be installed.

IMPORTANT INFORMATION ABOUT SAFETY DEVICES

PHOTO EYES

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-31

  • When properly connected and aligned, the photo eye will detect an obstruction in the path of its invisible light beam. If an obstruction breaks the light beam while the door is closing, the door will stop and typically reverse to the full open position.
  • The photo eyes must be installed facing each other across the door, no more than 6″ (15 cm) above the floor.

SENSING EDGES

  • When properly connected, the sensing edge will make contact with an obstruction while the door is closing, the door will stop and typically reverse to the full open position.
  • The sensing edge must be installed on the bottom of the door.

See Optional Safety Device Configurations for wiring information.

OPTIONAL SAFETY DEVICE CONFIGURATIONS

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-33 LiftMaster-MT5011E-Medium-Duty-Door-Operator-
fig-34

LOGIC BOARD LAYOUT

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-35 LiftMaster-MT5011E-Medium-Duty-Door-Operator-
fig-36

BASIC PROGRAMMING

DETERMINE THE WIRING TYPE

The functionality of this operator is based on the wiring type. The operator is shipped from the factory in standard C2 wiring type (factory default). Some wiring types will require an optional safety device. Refer to the following descriptions of wiring types, requirements and programming.

NOTE

  1. The LED on the logic board will blink once when in C2 and twice when in B2.
  2. The operator will automatically convert to B2 wiring (option D) when Monitored Safety Device is installed. If the Monitored Safety Device is removed, the operator will go into a Restricted Close mode**. Turn power OFF and ON to reset wiring type.

** Restricted close mode requires a constant pressure close command. The operator will begin closing after a 5 second delay and will continue to close to the close limit switch. The operator will stop if the pressure to close is released before reaching the close limit.

C2 WIRING TYPE WITHOUT MONITORED SAFETY DEVICE

(Factory Default)

  • Momentary contact to open and stop with constant pressure to close.
  • Open override that reverses when closing by any opening device.
  • Wiring for safety device to reverse.
    • NOTE: The operator will automatically convert to B2 wiring (option D) when Monitored Safety Device is installed. (See accessories page for Monitored Safety Devices)
  • Timer to Close (TTC) feature not available.

NON-MONITORED SAFETY DEVICE

RESET TO C2 WIRING TYPE (Factory Default)

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-38

  • Remove any monitored safety devices.
  • Disconnect then reconnect power to the operator.
  • Press and hold the LEARN and STOP buttons until the LED goes out (approximately 3 seconds).

C2 WIRING TYPE WITH MONITORED SAFETY DEVICE

  • Momentary contact to open and stop with constant pressure to close.
  • Open override that reverses when closing by any opening device.
  • Wiring for safety device to reverse. NOTE: The operator will automatically convert to B2 wiring (option D) when Monitored Safety Device is installed. (See accessories page for Monitored Safety Devices)
  • Timer to Close (TTC) feature not available.

MONITORED SAFETY DEVICE

TO PROGRAM

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-40

  • Press and hold the LEARN and CLOSE buttons until the LED goes out (approximately 3 seconds).

B2 WIRING TYPE WITHOUT MONITORED SAFETY DEVICE

Requires a non-monitored safety device.

  • Momentary contact to open, close and stop.
  • Open override that reverses when closing by any opening device.
  • Wiring for safety device to reverse. NOTE: The operator will automatically convert to B2 wiring (option D) when Monitored Safety Device is installed. (See accessories page for Monitored Safety Devices)
  • Timer to Close (TTC) feature not available.

NON-MONITORED SAFETY DEVICE

TO PROGRAM

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-42

  • Start with operator in factory default C2 mode.
  • Press and hold the LEARN and CLOSE buttons until the LED goes out (approximately 3 seconds).

B2 WIRING TYPE WITH MONITORED SAFETY DEVICE

  • Momentary contact to open, close and stop.
  • Open override that reverses when closing by any opening device.
  • Wiring for safety device to reverse. NOTE: The operator will automatically convert to B2 wiring when Monitored Safety Device is installed. (See accessories page for Monitored Safety Devices)
  • Timer to Close (TTC) feature available.

MONITORED SAFETY DEVICE

REMOTE CONTROLS

SINGLE BUTTON REMOTE CONTROL

Built in 315 MHz radio receiver permits as many as 20 Security✚® remote controls or dip switch remote controls in any combination.

TO PROGRAM

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-44

  1. Press and release the LEARN button (LED will light).
  2. Press and hold the button on the remote control until the LED flashes rapidly, then release to complete programming (LED will go out).
  3. Repeat steps 1 and 2 for additional remote controls.

3-BUTTON REMOTE CONTROL TO OPERATE AS A WIRELESS 3-BUTTON CONTROL STATION

NOTE

  • The feature will use 3 of the 20 memory channels in the operator.

TO PROGRAM

  1. Press and hold the LEARN button (LED will light).
  2. Press the desired button on the logic board (OPEN, CLOSE or STOP). Release both buttons.
  3. Press and hold the desired button of the remote control until LED flashes rapidly, then release.
  4. Repeat steps 1 through 3 to program additional buttons.

TO ERASE ALL REMOTE CONTROLS

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-46

  • Press and hold the LEARN button (over 5 seconds) until the LED goes out. All programmed remote controls will be erased.

NOTICE: To comply with FCC and or Industry Canada (IC) rules, adjustment or modifications of this receiver and/or transmitter are prohibited, except for changing the code setting or replacing the battery. THERE ARE NO OTHER USER SERVICEABLE PARTS. Tested to Comply with FCC Standards FOR HOME OR OFFICE USE. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

TIMER TO CLOSE (TTC)

  • Timer to Close feature enables the operator to close from the open limit after a preset time, adjustable from 5 to 60 seconds.
  • Requires LiftMaster monitored safety device.

TO PROGRAM

  1. Begin with door in fully closed position.
  2. Press and release the LEARN button (LED will light).
  3. Press and release the TTC button.
  4. Every press and release of the STOP button will add 5 seconds to the Timer to Close. Example: 30 second TTC = 6 presses of the STOP button.
  5. Press and release the TTC button to exit programming mode.
  6. The LED will flash once per 5 seconds of timer setting.
    • The TTC will become active after completion of the next open cycle.

NOTE: The LED does not indicate that timer is running.

TO VERIFY TIMER TO CLOSE (TTC) SETTING

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-47

  1. Press and release the LEARN button.
  2. Press and release the TTC button.
  3. Press and release the TTC button a second time.
  4. The LED will flash once per 5 seconds of timer setting.

CLEAR THE TIMER TO CLOSE (TTC)

  1. Press and release the LEARN button (LED will light.)
  2. Press and hold the TTC button for 6 seconds.
  3. Release the TTC button (LED will go out).
    • The TTC will no longer be active.

TIMER DEFEAT

  • The TTC can be temporarily disabled by pressing a STOP button.
  • TTC will become enabled after the next open command.

RADIO OPERATION

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-64

TESTING

Turn on power, LED will flash 7 times on power up. Test all controls and safety devices to make sure they are working properly. It may be necessary to refer back to the Adjustment section for adjustment of the limits.

IMPORTANT NOTES:

  • Do not leave power to the operator on unless all safety and entrapment protection devices have been tested and are working properly.
  • Be sure you have read and understand all safety instructions included in this manual.
  • Be sure the owner or person(s) responsible for operation of the door have read and understand the safety instructions, know how to electrically operate the door in a safe manner and how to manually disconnect the door from the operator.

TEST 3-BUTTON CONTROL STATION

  1. Press OPEN button. (The door should move in the open direction.)
  2. Press STOP button. (The door should stop.)
  3. Press CLOSE button. (The door should move in the close direction.)
  4. Release CLOSE button. Door should stop if in C2 mode. (The door should continue closing if in B2 mode.)
  5. Press STOP button. (The door should stop.)

TEST LIMIT ADJUSTMENT

  1. Press OPEN button. (The door should open.)
  2. Allow the door to fully open.
  3. Press CLOSE button. (The door should close.)
  4. Allow the door to fully close.
  5. If the limits are not set properly, remove power and adjust limits (refer to Adjustment section).

WARNING

  • To avoid SERIOUS PERSONAL INJURY or DEATH from electrocution, disconnect ALL electric power BEFORE performing ANY maintenance.

TEST THE SAFETY DEVICES (IF INSTALLED)

  1. Open the door.
  2. Place an obstruction in the path of the photo eyes or sensing edge.
  3. Press the CLOSE button.
    • The door should not close if photo eyes are installed. The door should close to obstruction and reverse if sensing edge is installed.
  4. Remove the obstruction.
  5. Press CLOSE button. Door should close.
    • If door did not reverse from obstruction, check safety devices.

TEST REMOTE CONTROL

  • Requires B2 wiring type and compatible LiftMaster remote control. In C2 wiring the remote control will open the door only.

    1. Press remote control button.
    2. Door should open. Allow the door to fully open.
    3. Press remote control button.
    4. Door should close. Allow door to fully close.

MANUAL DISCONNECT

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-48

CAUTION: To prevent possible SERIOUS INJURY or DEATH from a falling door or arm:

  • DO NOT stand under the door arm when pulling the emergency release.
  • If possible, use emergency release handle to disengage trolley ONLY when door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/or unexpectedly.
  • NEVER use emergency release handle unless doorway is clear of persons and obstructions.

TO DISCONNECT DOOR FROM OPENER

TO RECONNECT DOOR ARM TO TROLLEY

TROUBLESHOOTING

Technical Support: 1-800-528-2806

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The status of the operator can be determined by counting the number of flashes of the LED on the logic board.

DIAGNOSTIC LED TABLE

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DIAGRAM REPAIR PARTS

DIAGRAM

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REPAIR PARTS

ELECTRICAL BOX

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LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-67

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-68

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LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-69

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-70

ACCESSORIES

REMOTE CONTROLS 315MHz

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CONTROL STATIONS

ENTRAPMENT PROTECTION DEVICES

ANTENNA

WIRE

CONTROL CONNECTION DIAGRAM

IMPORTANT NOTES

  1. The 3-Button Control Station provided must be connected for operation.
  2. If a STOP button is not used, a jumper must be placed between terminals 3 and 5.
  3. If INTERLOCK is not used a jumper must be placed between terminals 3 and 4.
  4. When adding accessories, install them one at a time and test each one after it is added to ensure proper installation and operation with the Commercial Door Operator.

LiftMaster-MT5011E-Medium-Duty-Door-Operator-fig-59

Visit www.LiftMaster.com to locate a professional installing dealer in your area.

WARRANTY

  • 2 YEAR WARRANTY

Information

  • Serial #
    • (located on electrical box)
  • Installation Date

© 2008, The Chamberlain Group, Inc.
All Rights Reserved

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