oricom UHF088 DIN Size 5 watt UHF CB Radio User Guide

June 17, 2024
oricom

oricom UHF088 DIN Size 5 watt UHF CB Radio

User Guide

Keep this user guide for future reference. Always retain your proof of purchase in case of warranty service and register your product on line at: AUSTRALIA: www.oricom.com.au

Why has the ACMA increased the number of available UHF CB channels?
To provide additional channel capacity within the UHF CB Band the ACMA will over the next 5 years change the majority of the current wideband 40 channel use to narrowband 80 channel use.
During this time wideband channel use will be gradually phased out as users upgrade their existing radio’s.
This means that the new Oricom narrowband radio you have purchased will have more channels than older wideband radios. Some of these channels are locked and cannot be used, (see the attached channel chart for more information).

When will this take place?
Early in 2011 new AS/NZS Standards came into effect allowing operators to use additional narrowband channels and also use narrowband transmissions on some current wideband channels. This increased the number of channels up to 80, 75 of which are useable voice channels.

What issues may users experience during the transition phase?

  • When a new narrowband radio receives a transmission from an older wideband radio the speech may sound loud and distorted – simply adjust your radio volume for the best listening performance. When an older wideband radio receives a signal from a new narrowband radio the speech may sound quieter – simply adjust your radio volume for best listening performance. When operating a narrowband radio or Channel 41 – 80 interference is possible from wideband radios transmitting on high power or on adjacent frequency.
  • The issues described above are not a fault of the radio but a consequence of mixed use of wideband and narrowband radios.
  • It is expected that as older wideband radios are removed from service that this issue will be resolved. Most radios in use will be narrowband eliminating this issue.
    This information is current at time of printing. For further up to date information please visit www.acma. gov.au

This unit complies with all relevant Australian and New Zealand approval requirements AS/NZS 4365:2011

Need Help?
If you need assistance setting up or using your Oricom product now or in the future, call Oricom Support.

Please read before installing or operating your Oricom Radio
The operation of your UHF radio in Australia and New Zealand is subject to conditions in the following licenses:
In Australia the ACMA Radio communications (Citizen Band Radio Stations) and in New Zealand by MED the General User Radio License for Citizen Band Radio.

Safety Warning

Potentially Explosive Atmospheres
Turn your radio OFF when in any area with a potentially explosive atmosphere. Sparks in such areas could cause an explosion or fire resulting in injury or even death.
NOTE: Areas with potentially explosive atmospheres are often, but not always clearly marked. They include fueling areas such as below deck on boats; fuel or chemical transfer or storage facilities; areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine.

Blasting Caps and Areas
To avoid possible interference with blasting operations, turn your radio OFF near electrical blasting caps or in a “blasting area” or in areas posted: “Turn off two way radios.” Obey all signs and instructions.

Electromagnetic Interference/Compatibility
Nearly every electronic device is susceptible to electromagnetic interference (EMI). To avoid the possibility of electromagnetic interference and/or compatibility conflicts, turn off your radio in any location where posted notices instruct you to do so such as health care facilities.

Controls and Connectors

Front View

  1. Rotary On / Off Switch and Volume Control
  2. LCD Display
  3. Rotary squelch control
  4. 60 Channel Rx Selector switch
  5. Microphone connector
  6. Menu, Call Button
  7. P SC – Priority Scan, M SC – Memory Scan
  8. PRI – Primary, EMG – Emergency Channel
  9. DW – Dual Watch, MEM – Memory Skip
  10. DPX – Duplex, CTCSS / DCS
  11. Rotary Channel control

Rear View

  1. Antenna Connection
  2. 3.5mm external jack for optional 8 ohm speaker
  3.  Power Supply Connection

Microphone

  1. Push to talk switch (PTT)
  2. Select Up
  3. Select Down
  4. Instant Channel

Box Contents

  • 1 X UHF088 CB Radio
  • 1 X Microphone
  • 1 X DC Power cord with inline fuse
  • 1 X Mounting bracket with mounting screws 1 X Microphone hanger
  • 1 X DIN mounting kit
  • 1 X User Guide

When installing your radio in your vehicle, check that during installation you do not damage any wiring or vehicle components that may be hidden around the mounting position.
For optimum performance your radio needs to be installed correctly. If you are unsure about how to install your radio, we suggest you have your radio professionally installed by a UHF specialist or Auto electrician. When installing the radio, avoid mounting it close to heaters or air conditioners. Never press the PTT or CALL button before connecting the antenna to the radio.

Wiring Methods
There are two possible wiring configurations for connecting to the Vehicles power supply.

Radio stays ON when the ignition is switched OFF
Connect the radio’s negative (black) lead to the vehicle chassis, or directly to the batteries negative terminal.
Connect the radio’s positive (red) lead via the 2 Amp fuse to the battery’s positive terminal. Alternatively, the positive lead could be connected at the fuse box at a point that has +13.8 Volts continuously available (preferably the battery side of the ignition switch) via the 2 Amp fuse.

Radio turns OFF with the ignition switch
Connect the radio’s negative (black) lead to the vehicle’s chassis, or directly to the batteries negative terminal.
The radio’s positive (red) lead should connect to an accessory point in the vehicle’s fuse box via the 2 Amp fuse.

Antenna information
The antenna (not supplied) is of critical importance, to maximize your output power and receiver senstivity.
A poorly installed, inferior quality antenna or one not designed for the correct frequency band will give poor performance. You should only purchase an antenna designed for the 477MHz frequency band.

Antenna installation

  1. Connect the antenna to the rear antenna socket using a PL259 coaxial connector (not supplied).
  2. To obtain maximum performance from the radio, select a high quality antenna and mount it in a good location. Never press the PTT or CALL button before connecting the antenna to the radio.

Optional accessories
If required you may install an external (8 ohm, max 5w power) speaker fitted with a 3.5mm plug (not supplied).

DC Power

The UHF088 is designed for 13.8V DC negative earth installations only.

  1. Connect the negative (Black) DC power lead to the vehicle chassis or directly to the vehicle battery negative terminal if preferred.
  2. Connect the positive (Red) DC power lead via the in line fuse to a suitable point in the vehicle fuse box or directly to the positive battery terminal. When selecting a suitable point take into consideration if you want your UHF088 to be operational when the car ignition is off.

Operation

Dual Function buttons

  • The dual function button (buttons 7 to 13) have two functions.
  • To use the primary function (printed on the button) just press the button. To use the secondary function (printed above the button) press and hold the button for 2 seconds.

Power ON / OFF
Rotate the power switch in a clockwise direction to turn the unit ON, adjust the volume to a comfortable level. Rotate the Power Switch counter clockwise until it click to turn off the power.

Squelch
To adjust the level of squelch use the rotary SQL control. Turning the control clockwise reduces the amount of squelch, turning counter clockwise increase the amount of squelch. To reduce the signals that you can hear, increase the squelch, to hear more signals which may include weak signals decrease the squelch.

To Select a Channel
To select a channel rotate the CH control clockwise or counter clockwise to the desired channel.

Transmitting

NOTE : Before transmitting on any channel, listen to check the channel is not already in use.

To Transmit

  1. Select the channel you wish to use, please refer the Channel Reference at the end of this user guide for a list of available channels and their use.
  2. Press the PTT switch on the Mic

TIP : To ensure your voice is transmitted with the best clarity hold the microphone 5 to 7 cm from your mouth, talk at a normal level, do not shout.

CTCSS (Continuous Tone Coded Squelch System)

Your UHF088 has 38 CTCSS codes to minimise interference from other users. You will only hear transmissions from users using the same code.

To select a CTCSS code

  1. Press the CTCSS / DCS button, TSQ oF will blink on the LCD display.
  2. Turn the Channel control to select the desired CTCSS code.
  3. Press the CTCSS / DCS button twice to return to standby.

DCS (Digitally Coded Squelch)

Your UHF088 provides for 104 DCS codes. These are digitally coded squelch codes which provide additional privacy.

To select a DCS code

  1. Press the CTCSS / DCS button twice, DCS oF appears on the LCD display.
  2. Rotate the Channel button or press Up / Down. Select on the Mic to select the desired DCS channel code.
  3. Press the CTCSS / DCS button once to return to standby.

Receive & Transmit Indicator
The LED indictor will illuminate green when the unit is receiving a signal, when transmitting it will illuminate red. When in standby the LED is out.

Time Out Timer (ToT)
Australian and New Zealand standards require that if the PTT is pressed for more than 3 minutes the unit must stop transmitting. The UHF088 is set to stop transmitting after 2 minutes and 30 seconds of continous transmitting. After that time the unit will stop transmitting and TOT will appear in the display to indicate that the ToT has activated.

Duplex Operation

General

Your radio has a Repeater Access function to allow use of local Repeater stations (if available in your area). Repeaters are shared radio system installed by interested parties (clubs, local business etc.) that pick transmissions on specific channels and re-transmit (or repeat) the received signal to another channel.

The Repeater Access function can be set (from channel 1 to 8 and 41 to 48) used by local repeater stations. When activated, your radio will receive the Repeater on its specific channel (all repeater outputs are on channel 1 to 8 and 41 to 48) but transmits to the repeater channel 31 through to 38 and 71 through to 78.

  • e.g.
  • CH01 on Duplex mode will receive on CH01 but transmit on CH31
  • CH02 on Duplex mode will receive on CH01 but transmit on CH32.

CH and Number| Simplex mode Transmit/ reciever Frequency (MHz)| Duplex Mode transmit Frequency(MHz)
---|---|---
1| 476.425| 477.175 CH31
2| 476.450| 477.200 CH32
3| 476.475| 477.225 CH33
4| 476.500| 477.250 CH34
5| 476.525| 477.275 CH35
6| 476.550| 477.300 CH36
7| 476.575| 477.325 CH37
8| 476.600| 477.350 CH38
41| 476.4375| 477.1875 CH71
42| 476.4625| 477.2125 CH72
43| 476.4875| 477.2375 CH73
44| 476.5125| 477.2625 CH74
45| 467.5375| 477.2875 CH75
46| 476.5625| 477.3125 CH76
47| 476.5875| 477.3375 CH77
48| 476.6125| 477.3625 CH78

To Turn Duplex (DPX) ON

  1. Press and hold the DPX button for 2 seconds, DPX will appear on the LCD display.

To Turn Duplex (DPX) OFF

  1. Press and hold the DPX button for 2 seconds, the DPX will disappear from the LCD display.

NOTE: For an up to date list of repeaters you can visit: http://www.acma.gov.au

Emergency Channel (EMG)
The EMG button gives instant access to emergency channels 5 and 35.

To access the emergency channel

  1. Press the EMG button, Channel 5 I selected and displayed on the LCD.
  2. If you press the EMG button a 2nd time the channel changes to 35.
  3. If you press the EMG button a 3rd time the unit return to the original channel.

Priority Channel (PRI) You can select a priority channel which is used during scanning functions and can be accessed immediately via the INS button on the Microphone.

To Select the Primary Channel

  1. Select the desired primary channel using the channel control, including any CTCSS or DCS code.
    Press the PRI button on the unit or press and hold the INS button on the Microphone.

To switch to the primary Channel

  1. Press the INS button on the Microphone.

Dual Watch
Dual watch allows you to continually monitor two channels.

  1. Select the first channel you wish to monitor using the CH control.
  2. Press and hold DW for 2 seconds, DW appears on the display. Select the second channel you wish to monitor using the CH control. When a transmission is heard on one of those channels the UHF088 will pause giving you time to reply back if you wish. Once you press the PTT switch the dual watch feature switches off.

Memory Scan

Initially All 80 channels are stored in memory, indicated by MEM next to the channel on the LCD display. During a memory scan all channels in memory are scanned for a signal.

To Remove or Add a channel to the memory

  1. Select the channel you wish to add or remove from memory.
  2. Press the MEM key to add or remove from memory, MEM will be displayed on the LCD if the channel is in memory.

To start a Memory Scan

  1. Press the M SC button, the scan will start, M-SC will be displayed on the LCD display.

To stop a Memory Scan

  1. Press the M SC button, the scan will stop, M-SC will disappear from the LCD display.

Priority Scan
In a priority scan the selected priority channel is checked for every 5 memory channels.

To Start a Priority Scan

  1. Press the P SC button for 2 seconds, the priority scan will start, P-SC will be displayed on the LCD.

To Stop a Priority Scan

  1. Press the P SC button for 2 seconds, the Priority Scan will stop, P-SC will disappear from the LCD display.

The Menu button allows you to make a number of configuration changes.

LIGHT Select Hi or Lo LCD Backlight Brightness
COLOUR Select Orange or Green LCD Backlight Colour
ROGER Select roger beep ON or OFF
BEEPTONE Select key beep sounds ON or OFF
CALL Select call tone 1 to 5
BCL Select Busy channel lock ON or OFF

Note: Press the PTT switch at any time to return to standby Light
You can reduce the brightness of the LCD backlight to be more comfortable while driving at night.

  1. Press and hold the MENU button for 2 seconds, the display will show Light.
  2. Rotate the CH control to select between Bright [br] and Dim [di].

Color
You can select from two colour options for the LCD backlight. The two options are Orange and Green.

  1. Press and hold the MENU button for 2 seconds, the display will showLight.
  2. Press the MENU button again, the display will show CoLor
  3. Rotate the CH control to to select between Orange and Green colours.

Roger Beep
Roger beep emits a tone when you release the PTT switch.

  1. Press and hold the MENU button for 2 seconds, the display will show
    Light

  2. Press the MENU button again two times, the display will show rogEr

  3. Rotate the CH control to select between roger beep ON or roger beep OFF. When roger beep is ON, the note icon appears in the display.

Beep Tone
The Beep Tone emits a tone when you press any of the buttons on the microphone (except the PTT switch).

  1. Press and hold the MENU button for 2 seconds, the display will show Light
  2. Press the MENU button again three times, the display will show bEEP
  3. Rotate the CH control to select between beep tone ON or beep tone OFF. When roger beep is ON, the note icon appears in the display.

Call Tone
You can select from 5 call tones the tone that is emitted when the Call button is pressed.

  1. Press and hold the MENU button for 2 seconds, the display will show Light
  2. Press the MENU button again four times, the display will show CALL-1
  3. Rotate the CH control to select between the 5 call tones.

Squelch Delay Time

This is the time after the signal stops until the squelch mutes the audio. It will be disabled when the scan function is selected.
The following delay times can be selected.

OF: No delay

02: 0.2 of a second| 06: 0.6 of a second| 10: 1 second
14: 1.4 second| 18: 1.8 second| 22: 2.2 second

Busy Channel Lock (BCL)

The BCL prevents you from accidentally transmitting while the channel is in use.

  1. Press and hold the MENU button for 2 seconds, the display will show Light
  2. Press the MENU button again five times, the display will show bCL
  3. Rotate the X control to select between BCL ON and BCL OFF. When BCL is on the display will show BCL

60 Rx channels
The UHF088 has 60 receive only channels which can be programmed from 450MHz to 512MHz in steps of 12.5KHz.

To program a receive channel.

  1. Press the 60Rx button, the display will show channel 41 To select a different channel use the Channel control.
  2. Press the PRI button, the 450 in the frequency display will start blinking, use the Channel control to select the desired MHz.
  3. Press the PRI button, the 000 in the frequency display will start blinking, use the Channel control to select the desired KHz.
  4. Press MEM, the frequency is stored to that channel.

Factory Reset

Should it be necessary you can return all the UHF088 settings to the factory defaults to do this.

  1. Switch the unit OFF.
  2. Press and hold the CALL button.
  3. While still holding the CALL button, turn the power switch to ON, this will reset the factory defaults.

Channel Frequency Table

Radiocommunications (Citizen Band Radio Stations) Class Licence 2002

No licence is required to own or operate this radio in Australia and New Zealand. The Radiocommunications (Citizen Band Radio Stations) Class Licence 2002 contains the technical parameters, operating requirements, conditions of licence and relevant standards for Citizen Band (CB) radios. CB radios must comply with the class licence for their use to be authorised under the class licence.

UHF channels and frequencies

IMPORTANT NOTE: The operation of your UHF radio in Australia and NewZealand is subject to conditions in the following licenses:
In Australia the ACMA Radio communications (Citizen Band Radio Stations) and in New Zealand by MED the General User Radio License for Citizen Band Radio.

Channel Tx Rx Channel Tx Rx
Freq Freq Freq Freq
MHZ MHz MHz MHz
01* 476.4250 476.4250 21
41* 476.4375 61‡
02* 476.4500 476.4500 22†
42* 476.4625 62‡
03* 476.4750 476.4750 23†
43* 476.4875 63‡
04* 476.5000 476.5000 24
44* 476.5125 64 477.0125
05* 476.5250 476.5250 25
45* 476.5375 65 477.0375
06* 476.5500 476.5500 26
46* 476.5625 66 477.0625
07* 476.5750 476.5750 27
47* 476.5875 67 477.0875
08* 476.6000 476.6000 28
48* 476.6125 68 477.1125
9 476.6250 476.6250 29
49 476.6375 476.6375 69 477.1375
10 476.6500 476.6500 30
50 476.6625 476.6625 70 477.1625
11 476.6750 476.6750 31*

UHF channels and frequencies

| 51| 476.6875| 476.6875| | 71| 477.1875|
---|---|---|---|---|---|---|---
12| | 476.7000| 476.7000| 32
| | 477.2000| 477.2000
| 52| 476.7125| 476.7125| | 72| 477.2125|
13| | 476.7250| 476.7250| 33
| | 477.2250| 477.2250
| 53| 476.7375| 476.7375| | 73| 477.2375|
14| | 476.7500| 476.7500| 34
| | 477.2500| 477.2500
| 54| 476.7625| 476.7625| | 74| 477.2625|
15| | 476.7750| 476.7750| 35
| | 477.2750| 477.2750
| 55| 476.7875| 476.7875| | 75| 477.2875|
16| | 476.8000| 476.8000| 36
| | 477.3000| 477.3000
| 56| 476.8125| 476.8125| | 76| 477.3125|
17| | 476.8250| 476.8250| 37
| | 477.3250| 477.3250
| 57| 476.8375| 476.8375| | 77| 477.3375|
18| | 476.8500| 476.8500| 38
| | 477.3500| 477.3500
| 58| 476.8625| 476.8625| | 78*| 477.3625|
19| | 476.8750| 476.8750| 39| | 477.3750| 477.3750
| 59| 476.8875| 476.8875| | 79| 477.3875| 477.3875
20| | 476.9000| 476.9000| 40| | 477.4000| 477.4000
| 60| 476.9125| 476.9125| | 80| 477.4125| 477.4125

  • The primary use for these channels is repeater operation using 750 kHz offset.
  • Channels 1-8 and 41-48 inclusive are used for mobile reception and channels 31-38 and 41-48 for mobile transmission.
  • Speech telephony shall be inhibited on these channels.
  • At the time of production Channels 61, 62 and 63 are guard channels and are not available for use

Channel 5 and 35 (paired for Duplex repeaters) are reserved as emergency channels and should be used only in an emergency.
CTCSS and DCS will not operate on channels 5 and 35.
A list of currently authorised channels can be obtained from the ACMA website in Australia and the MED website in New Zealand. Channel 11 is a calling channel generally used to call others and channel 40 is the customary road vehicle channel.

  • Once contact is established on the calling channel, both stations should move to another unused “SIMPLEX” channel to allow others to use the calling channel.
  • Channels 22 and 23 are for Telemetry and Telecommand use, voice communications are not allowed on these channels by law.
  • Channel 9 and above are the best choices for general use in Simplex mode.

38 CTCSS CODE LIST

CODE Frequency(Hz) CODE Frequency(Hz)
OFF OFF 20 131.8
1 67.0 21 136.5
2 71.9 22 141.3
3 74.4 23 146.2
4 77.0 24 151.4
5 79.7 25 156.7
6 82.5 26 162.2
7 85.4 27 167.9
8 88.5 28 173.8
9 91.5 29 179.9
10 94.8 30 186.2
11 97.4 31 192.8
12 100.0 32 203.5
13 103.5 33 210.7
14 107.2 34 218.1
15 110.9 35 225.7
16 114.8 36 233.6
17 118.8 37 241.8
18 123.0 38 250.3
19 127.3

UHF088 Technical Specification

Compliance AS/NZS 4365:2011
Frequency Range TX 476.425 – 477.4125MHz
Frequency Range RX 450 – 512MHz
Number of TX/RX Channels 75 UHF CB
Number user programmable of RX Only Channels 60
Channel Spacing TX/RX 12.5KHz
Operating modes Simplex, Repeater TX offset (+750kHz)
Wideband scanner bands 450-512mHz
Scanning Speed 250 ms per channel
Antenna Impeadance 50 Ohms
Operating Volts Nominal 13.8 VDC
Operating Volts Range 10 – 15 VDC
Over Voltage Protection Diode and voltage regulator
Over Current Protection 2 Amp fuse
Reverse Polarity Protection Series Diode
Frequency Stability +/- 5ppm
Transmitter
RF Power Output Nominal 5.0 Watts
Modulation F3E (FM)
Maximum Deviation 2.5kHz
Spurious Emissions < -30dBm
TX Audio pre-emphasis +6dB per octave 300Hz to 3kHz
Audio Signal to Noise Ratio > 35dB
Current Consumption during TX 1.6 Amps with 50 Ohm antenna termination
Reciever
--- ---
Circuit Type Dual conversion superheterodyne
IF Frequencies 1st IF = 30.85MHz, 2nd IF = 450kHz
Current Consumption during RX 170mA
Sensitivity < -123dBm for 12dB SINAD
Sensitivity Receive only channels < -110dBM for 12dB SINAD
Selectivity +/-3.75kHz min @ 3dB to +/-15kHz max @ 40dB
Intermodulation Immunity > 70dB
Spurious Immunity > 70dB
Audio Output Power 3 Watts Maximum
RX Audio Signal de-emphasis -6dB per octave 300Hz to 3 kHz
Audio frequency response 300Hz to 3kHz
Dimensions Transceiver 150 (d) x 180 (w) x 50 (h) mm (DIN Car Radio size)
Weight approx 900g

Customer Support

If you have any problems setting up or using this product you will find useful tips and information in the Troubleshooting section of this user guide as well as “Frequently Asked Questions” on our website www.oricom.com.au.
If you have further questions about using the product after reviewing the resources above or would like to purchase replacement parts or accessories please call our Customer Support Team. Our dedicated local support team are more likely to be able to help you than the retailer where you made your purchase.

Important
Please retain your purchase receipt and attach to the back page of this user guide as you will need to produce this if warranty service is required. Take a few moments to register your product online: www.oricom.com.au.

Express Warranty (Australia)

  • This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after referred to as “Oricom”.
    Oricom products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
    Oricom warrants that the product is free from defects in materials or workmanship during the Express Warranty Period. This Express Warranty does not extend to any product from which the serial number has been removed or was purchased outside of Australia.

  • Nothing in this Express Warranty excludes, restricts or modifies any condition, warranty, guarantee, implied term, right or remedy pursuant to the Australian Consumer Law and which may not be so excluded, restricted or modified. For such conditions, terms, guarantees and warranties that cannot be excluded, restricted or modified, Oricom limits the remedies available to extent permitted in the relevant legislation.

  • The Express Warranty Period will be 5 years from the date of purchase of the product evidenced by your dated sales receipt. You are required to provide proof of purchase as a condition of receiving Express Warranty services.

  • You are entitled to a replacement product or repair of the product at our discretion according to the terms and conditions of this document if your product is found to be faulty within the Express Warranty Period. This Express Warranty extends to the original purchaser only and is not transferable.

Express Warranty

Products distributed by Oricom are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Express Warranty Period of the Oricom branded product in which they are installed, whichever is longer. During the Express Warranty Period, Oricom will where possible repair and if not replace the faulty product or part thereof. All component parts removed under this Express Warranty become the property of Oricom. In the unlikely event that your Oricom product has a recurring failure, Oricom may always, subject to the Competition and Consumer Act 2010, at its discretion, elect to provide you with a replacement product of its choosing that is at least equivalent to your product in performance.

No change to the conditions of this Express Warranty is valid unless it is made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent permitted by law will not be liable for any defect, loss, damage or injury arising out of or in connection with a:

  1. Failure by you to adhere to the warnings and follow the instructions set out in this user guide for the proper installation and use of the product;
  2. Wilful misconduct or deliberate misuse by you of the product;
  3. Any external cause beyond our control, including but not limited to power failure, lightning or over voltage; or
  4. Modification to the product or services carried out on the product by anyone other than Oricom or Oricom’s authorised service provider.

How to make a claim under your Express Warranty in Australia

Oricom has a simple warranty process for you to follow

  • Please call or email our Customer Support Team, 1300 889 785 or supporkt@oricom.com.au.
  • A Customer Support Team member will verify after troubleshooting with you if your product qualifies under warranty. If so, they will give you a Product Return Authorisation number.
  • We will then email or fax a Return Authorisation form and a Repair Notice (if necessary), together with instructions on how to return the goods for warranty service.

Please note that if a Customer Support Team member advises that your product does not qualify for return, this warranty does not apply to your product. Products that are authorised to be returned to Oricom in Australia must include all of the following:

  • A completed Return Authorisation form
  • A copy of your Proof of Purchase (please keep your original copy)
  • The faulty product, including all accessories.

Send the approved returns to

  • Oricom International Pty Ltd Locked Bag 658
  • South Windsor NSW 2756 Australia

Please note that this Express Warranty excludes expenses incurred by you in returning any faulty product to us. You must arrange and pay any expenses incurred (including postage, delivery, freight, transportation or insurance of the product) to return the faulty product to us, however, we will arrange delivery of the repaired or replaced faulty product to you.

Important Information

Repair Notice
Please be aware that the repair of your goods may result in the loss of any user-generated data (such as stored telephone numbers, text messages and contact information). Please ensure that you have made a copy of any data saved on your goods before sending for repair. Please also be aware that goods presented for repair may be replaced by refurbished goods or parts of the same type rather than being repaired.

Contact details for Oricom support and warranty claims in Australia Oricom International Pty Ltd
Locked Bag 658
South Windsor, NSW 2756

Australia

Contact details for Oricom support and warranty claims in New Zealand

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