vanraam VeloPlus3 Wheelchair Transport Bike User Manual
- June 17, 2024
- vanraam
Table of Contents
vanraam VeloPlus3 Wheelchair Transport Bike
Specifications
- Manufacturer: Van Raam
- Model: VeloPlus3
- Address: Guldenweg 23, 7051 HT Varsseveld, The Netherlands
- Version: 24.01
Introduction
This user manual provides important and necessary information about the use of your tricycle. We ask you to read this manual thoroughly before using the tricycle. Always follow the instructions as provided in this user manual and keep the manual carefully. The most current version of the user manual can be found on the product page of the bicycle on the website www.vanraam.com.
Delivery
The delivery should include the following:
- Check the delivery immediately after receiving it. In case of damage or incomplete delivery we ask you to contact your dealer immediately.
- Upon delivery you should fill out the form Form service, maintenance, modifications an warranty claims in the back of this manual.
Indication
The VeloPlus3 is intended for cycling with children or adults who are in a
wheelchair and transfer is not possible or difficult.
Intended Usage
The tricycle is designed for normal use on level and solid ground. In general,
tricycle caution should always be observed when using the tricycle. Moreover,
the safety instructions as described in this manual should be explicitly
followed. Local traffic laws and regulations should also be observed.
The tricycle is meant for two persons, one driver and one passenger in his/her
own wheelchair. The rider must be independently mobile and may not have any
serious visual or other restrictions which prevent responsible participation
in traffic. The maximum weight of the rider, passenger and luggage rack load
(to be found in the chapter ‘Technical specifications’) may not be exceeded.
Before using the bicycle, please read the safety instructions to ensure your wheelchair is suitable for use.
The manufacturer is not responsible for any damage or injury caused as a result of or during the course of any other type of use.
Safety Measures
Load
- The maximum load should not be exceeded. See the information in the technical data table in the ‘Technical Specifications’ section of the user manual. By permitted load we mean the total load, including the load on the luggage rack and the wheelchair.
- Make sure that the permitted load on the luggage rack is not exceeded (maximum 20 kg). People may not be transported on the luggage rack!
Damaged or Worn Out Parts
The replacement and repair of parts (frame, forks, light, brakes, drive
mechanism and the handlebars) should always be performed by an authorised
dealer. If not, the guarantee ceases to be valid and you will be personally
responsible in the event of possible damage.
Specific safety parts should always be replaced by new parts!
Adjustment of the Tricycle
Before using the tricycle, adjust it to the measurements of the cyclist.
This is of great importance, especially the saddle and the handlebars.
FAQ
Q: Where can I find the most current version of the user manual?
A: The most current version of the user manual can be found on the product
page of the bicycle on the website www.vanraam.com.
User manual
VeloPlus3
Van Raam Guldenweg 23 7051 HT Varsseveld, The Netherlands
+31 (0)315 25 73 70 [email protected]
www.vanraam.com
Manufacturer contact details
Van Raam Guldenweg 23 7051 HT Varsseveld, The Netherlands
+31 (0)315 25 73 70 [email protected]
www.vanraam.com
Conformity Europe (CE)
Van Raam Reha Bikes B.V., as manufacturer, declares that the VeloPlus3 as
described in this user manual is manufactured in accordance with Regulation
(EU) 2017/745, risk class 1. The VeloPlus3 supplied with the Silent electrical
system also complies with Directive 2006/42/EC including the applicable parts
of EMC Directive 2014/30/EU and the NEN-EN 15194:2017 Bicycles – Electric
supporting bicycles – EPAC Bicycles – part 4.2 Electrical requirements. The
signed declaration of conformity can be found on the Van Raam website.
Conformity UK (UKCA)
Van Raam Reha Bikes B.V. as manufacturer declares that the VeloPlus3, as
described in this user manual, is manufactured in accordance with the
“Essential Requirements of Medical Devices Regulation 2002” (UK MDR 2002 Class
1 Medical Devices). The VeloPlus3 supplied with the Silent electrical system
also complies with the “Machinery (Safety) Directive SI 2008/1597” including
the applicable parts of “Electro Magnetic Compatibility Regulations SI
2016/1091” and the NEN-EN 15194:2017 Bicycles – Electric support bicycles –
EPAC Bicycles – part 4.2 Electrical requirements. The VeloPlus3 is provided
with UKCA label according to “EU Exit Regulations 2020/1478”. The signed
declaration of conformity can be found on the Van Raam website.
Version 24.01
3/51
Introduction
This user manual provides important and necessary information about the use of your tricycle. We ask you to read this manual thoroughly before using the tricycle. Always follow the instructions as provided in this user manual and keep the manual carefully. The most current version of the user manual can be found on the product page of the bicycle on the website www.vanraam.com.
READ CAREFULLY
Delivery
The delivery should include the following:
· Tricycle with packaging · User manual(s) · Possible Smart-battery including
card with 5-digit code (depending on options) · Possible chargers (depending
on options) · (Spare) keys
Check the delivery immediately after receiving it. In case of damage or incomplete delivery we ask you to contact your dealer immediately. Upon delivery you should fill out the form “Form service, maintenance, modifications an warranty claims” in the back of this manual.
Version 24.01
4/51
Indication
The VeloPlus3 is intended for cycling with children or adults who are in a
wheelchair and transfer is not possible or difficult.
Intended usage
The tricycle is designed for normal use on level and solid ground. In general,
tricycle caution should always be observed when using the tricycle. Moreover,
the safety instructions as described in this manual should be explicitly
followed. Local traffic laws and regulations should also be observed.
The tricycle is meant for two persons, one driver and one passenger in his/her
own wheelchair. The rider must be independently mobile and may not have any
serious visual or other restrictions which prevent responsible participation
in traffic. The maximum weight of the rider, passenger and luggage rack load
(to be found in the chapter `Technical specifications’) may not be exceeded.
Before using the bicycle, please read the safety instructions to ensure your
wheelchair is suitable for use.
The manufacturer is not responsible for any damage or injury caused as a
result of or during the course of any other type of use.
Version 24.01
5/51
Safety measures
· Ensure the tricycle is in good condition each time before using it. Check
before each ride that the brakes are in order. Check the lighting and make
sure there is enough tyre pressure.
· Regularly check if the wheels, the handlebars and the saddle are properly
fixed and also whether all screw joints are tight.
· Only use the tricycle on a solid and level surface. · It is not recommended
to cycle on a slope steeper than 10%, this carries an
increased risk. · Make sure that wide trousers or lose hanging clothing don’t
get caught in the
chain, spokes or pedals. · Do not use a pressure washer or a steam cleaner for
the cleaning of the tricycle. · Block the tricycle to stop it from moving when
you are getting on or off the
tricycle. Do this by using the parking brake and holding the tricycle. Also
use the parking brake if the wheelchair is driven on or off the ramp. · Always
lock the tricycle when leaving it unattended. · Never drive without a
passenger. This will cause instability of the bike and will lead to dangerous
situations. · Never place your feet or other limbs under the ramp. You can be
hit by moving parts and suffer from bruises. · Always place the wheelchair
forward, in the driving direction, on the ramp. · Your wheelchair is suitable
for use when the centre of gravity can be placed above the front wheels of the
bicycle and when it can be fixed according to the instructions under the
heading `wheelchair transport’. · Make sure that once the wheelchair is placed
on the ramp, the wheelchair’s weight causes the ramp to fold up automatically.
When that is the case, the centre of gravity of the wheelchair is situated
above the front wheels of the bicycle. This creates the correct weight
distribution of the bicycle. · Extra attention is required for an electric
wheelchairs because these often have different weight distributions as a
result of which the centre of gravity may not be positioned correctly. · Make
sure that you do not reach a dangerous speed when driving downhill and
entering tunnels. Brake in time and bike at a moderate speed. · In case of
pregnancy, extra care is required owing to a higher risk of injury.
Version 24.01
6/51
· Do not leave the tricycle in direct sunlight: the temperature of some parts
could exceed 41ºC resulting in possible burns to the skin.
· If your tricycle is equipped with the Silent electric motor system, make
sure that you get used to riding with the electric support engaged. Be careful
when you turn on the electric support system and make sure you don’t get
startled by unexpected behaviour because you turned on the electric support.
Load
The maximum load should not be exceeded. See the information in the technical
data table in the `Technical Specifications’ section of the user manual. By
permitted load we mean the total load, including the load on the luggage rack
and the wheelchair.
Make sure that the permitted load on the luggage rack is not exceeded.
(maximum 20 kg). People may not be transported on the luggage rack!
Damaged or worn out parts
The replacement and repair of parts (frame, forks, light, brakes, drive
mechanism and the handlebars) should always be performed by an authorised
dealer. If not, the guarantee ceases to be valid and you will be personally
responsible in the event of possible damage.
Specific safety parts should always be replaced by new parts!
Version 24.01
7/51
Adjustment of the tricycle
Before using the tricycle, adjust it to the measurements of the cyclist. This
is of great importance, especially the saddle and the handlebars.
If an optimal adjustment of the tricycle, as defined in the instructions, is
not possible, you can contact your dealer for a fitting solution.
The brakes are correctly adjusted and should only be adjusted by the dealer
during periodic maintenance.
Take care that fingers and limbs do not get trapped while adjusting the tricycle.
Saddle height
When the cyclist is sitting on the tricycle and can put a foot on the pedal in
the lowest position, the saddle height is correct. Adjust the saddle height in
such a way that the leg is stretched but relaxed in that position.
To adjust the saddle:
1. Open the quick-clamp [A]. 2. Slide the saddle to the correct height. 3.
Close the quick-clamp.
Make sure clothing cannot get caught in the clamp!
If the clamp closes too easily, the clamping force is too low. In
this case, open the clamp and tighten the nut [B] a bit more. If [B]
a lot of force is necessary to close the clamp, the nut should
be loosened slightly.
[A]
Version 24.01
8/51
Don’t pull out the seat post further than the markings. If you do so, the tube
won’t be inserted deep enough into the shaft, increasing the risk of breakage,
which may lead to serious injuries.
Handlebars height
The height of the handlebars affects the comfort of the ride. It determines
the pressure on the hands and the position of the back. You decide the most
comfortable position yourself with some practice.
To adjust the handlebars:
- 1. Slightly loosen the screw by using an Allen key.
2. Slide the handlebars to the correct height and tighten the screw very firmly again.
MIN INSERT
2.
Do not pull out the handlebars further than the mark. Otherwise the tube will not be deep enough in the shaft and will risk coming off, which can lead to serious injuries.
MIN INSERT
Version 24.01
9/51
Position handlebars
You can tilt the handlebars. This influences the distance from the handlebar
to the upper body. Determine your own most comfortable position by using the
bike.
To tilt the handlebar:
1. Slightly loosen the screws [A] and [B] with an Allen key.
2. Put the handlebar in the desired position and then tighten the screws
considerably.
3. Slightly loosen screw [C] with an Allen key, put the handlebar in the
correct (horizontal) position and then tighten the screw again.
-
[A] 1.
-
[C] [B] 1.
Steering damper
The steering damper affects the stability during steering. By adjusting the
screw, steering gets more rigid and stability will increase. Determine your
own most comfortable setting for using the bike.
Version 24.01
10/51
Wheelchair transport
If you want to transport a wheelchair on the VeloPlus3, follow the
instructions below.
1. Attach the parking brake to the bike by squeezing the left brake [A] and
lock it with the pin [B].
2. Remove the safety pin. 3. Pull the handle up so the ramp unlocks and
falls down. 4. Push the wheelchair backwards on the
ramp. Push the wheelchair until the ramp is tilting and locks itself
automatically with a clear noticeable click. 5. Attach the wheelchair with the
three belts. Push the button to release the belt and attach the hooks to the
wheelchair.
Always place the wheelchair forward, in the driving direction, on the ramp.
(see image)
[B] 1.
[A]
Be sure that the ramp is locking! Failing to do so may result in serious
injuries. If the ramp does not lock properly then use your foot [A] to push
until the ramp locks.
[A]
4. “click” ! 5.
Version 24.01
11/51
Make sure that once the wheelchair is placed on the ramp, the wheelchair’s
weight causes the ramp to fold up automatically. When that is the case, the
centre of gravity of the wheelchair is situated above the front wheels of the
bicycle. This creates the correct weight distribution of the bicycle.
6. Next, turn the star knob to tighten the belts.
7. Finally fasten the safety belt of the passenger.
8. Replace the safety pin in the coupling.
- To remove the wheelchair from the bike, follow these steps in reverse order.
7. 8.
Caution: Stop the wheelchair when you release the hooks so that it will not roll off the ramp.
Version 24.01
12/51
Before the first use
Remove foil Remove the protective foil from the plate before using the bicycle.
Parking brake
Always use the parking brake if you park the tricycle and leave it behind.
Block the tricycle with the hydro brake when passengers are getting on and
off.
To operate the parking brake, squeeze the left brake [A] and secure the brake
with the lever [B].
[B] [A]
Always try to park the tricycle on a level surface. The tricycle may never be parked on a slope bigger than 6 degrees.
Version 24.01
13/51
Lighting
Normally, the lighting on your bike can be operated manually and set to
different modes. However, if your bike is equipped with the Silent Elektro
system, your lighting will automatically turn off when the electric system is
activated. The controls of both the manually operated and centrally operated
lighting is explained below.
Manually operated headlight
The front light has a pressure switch with three settings: On/Auto/Off.
By pressing the pressure switch once, the front light will turn on. By
pressing again the lamp will switch to ‘Auto’ mode (a green LED will flash for
5 minutes). Finally, a third press will turn the front light off.
Auto “on” feature:
The front light will automatically turn (as long as it is in ‘Auto’ mode) on
when it is dark, the light sensor is activated and the tricycle is in motion.
Auto “off” feature:
The front light will automatically turn off after 4.5 minutes without motion
in ‘Auto’ mode. The light will first dim from 100% to 50% and then completely
turn off.
Adjust the angle of the front light so that the centre of the light beam is
located approximately ten metres in front of the tricycle.
Version 24.01
14/51
Under the pressure switch on the top of the front light is a battery indicator
that lights up when the batteries are low. Once the battery indicator starts
lighting up red, replace the batteries as soon as possible. The light comes
with 4 pre-installed AAA alkaline batteries. Before use, remove the plastic
strip that protects the batteries. Follows the steps below to replace the
batteries.
1. Remove the screw on the bottom of the front light with a screwdriver.
2. Remove the front cover by turning it slightly and pulling it forward.
3. Replace the alkaline batteries (1.5 V – 1500 mA) and reattach the front
cover.
Only operate the lighting when the tricycle is stationary to prevent dangerous
situations and risk of crushing. Advice: use the automatic function of the
lighting.
Version 24.01
15/51
Manually operated rear light The rear light has three options which you can
choose by pressing the button repeatedly: OnAuto-Off. The setting is as
follows:
· Press 1x: light is on · Press 2x: lighting is automatic · Press 3x: light is
off With the “On” or “Off” mode, the rear light can be manually switched on
and off. With the “Automatic” mode the rear light automatically turns on and
off with the help of light and movement sensors. When the tricycle stands
still for a while, the light will automatically turn off. The rear light works
on batteries. When the batteries are almost empty, a red LED light on the top
starts flashing. To replace the batteries, follow the next steps.
1. Dismantle the cover of the holder by pressing in the lip at the bottom of
the light.
2. Replace the alkaline batteries (1,5 V 1500 mA) and assemble the cover.
Batteries cause environmental pollution. Follow the local regulations during
disposal.
Version 24.01
1x = ON 2x = AUTO 3x = OFF
-
16/51
Centrally Operated Lighting
The bike has been equipped with centrally operated lighting, with the lighting
being connected to the electric system.
The lighting will turn on automatically when the electric system is activated.
Adjust the angle of the headlight, so that the centre of the light beam is
aimed about ten metres in front of the bike.
You can manually turn the lighting on and off by briefly pushing the on/off
button on the display. When the electric system is turned off, the lighting
will turn of automatically.
Make sure there is always a battery on the bike when you are cycling after
dark!
Once the battery is nearly empty, the motor will no longer provide pedal
support power assistance while cycling. The lighting will still be powered by
leftover power.
Gears
Your tricycle has eight gears. The gears can be adjusted by turning the
handle. Never pedal when changing gears.
Please note: If your bike has an electric motor at the rear, you must continue
pedalling when changing gears.
Please note! Do not shift gears and then paddle backwards. This could cause
the chain to run off the sprocket.
Version 24.01
17/51
Check before every ride:
· The brakes (including the parking brakes) · The tyre pressure (recommended:
3 bar) · The lights · That all parts are fitted properly · That the battery is
adequately charged (depends on options)
Contact your dealer and stop using your tricycle as soon as you observe
irregularities during the check!
As with all mechanical parts, the tricycle is subject to wear tear and high
loading. If a component fails, it can lead to very dangerous situations. This
can lead to damage or injuries to the user of the tricycle. Any form of
cracks, scratching or change in colour in heavily loaded parts or a component
indicates that the component must be replaced.
Points of interest during cycling After you have adjusted the tricycle to the
measurements of the cyclist, you can start using the bike.
The tricycle gives a very different ride experience than a bicycle!
Practice, in particular, with bends and braking, because a tricycle can react
contrary to what you would expect. It may happen that the back wheel comes off
the ground on the inside when going round a bend. To avoid this, the rider
leans towards the inside of the bend with his body.
One of the brake levers (usually the right) operates the brake on the front
wheel. This deserves special caution, as a forceful braking could block the
front wheel, which could result in a fall. The driver should be familiar with
controlled braking of the front wheel!
Version 24.01
18/51
If there is an electric motor on a bike: you must train with the acceleration
function and reverse functions. Be careful that the acceleration mode or
reverse mode are not unintentionally started while using the bike. For
example, at traffic lights the reverse function can accidentally be activated
and the tricycle reverses.
High speeds in the bends, driving on rough ground, and sharp bends can lead to
the tricycle falling over!
The tricycle will behave differently when cycling without a passenger. Try
this very carefully the first time!
Important safety points for the cyclist
· Be very careful during the first ride. · When riding the tricycle hold both
hands firmly on the handlebars and feet on the
pedals. · Test the riding style of the tricycle on rough ground at moderate
speed. This way
the cyclist learns how to react to unexpected movements of the tricycle and
the handlebars during use. · Explore how the tilting movements of the tricycle
react to body posture. Tilt to the inside of the bend. · Small obstacles
should be cycled over with appropriate speed. · Obstacles higher than five
centimetres should be avoided. · Ensure that no dangerous speed develops while
driving downhill and entering tunnels. Brake on time and cycle at a moderate
speed.
Version 24.01
19/51
Silent electrical system
Item number: -2195 The Silent electrical system comprises 5 components:
display, button unit, battery, motor and bottom bracket. How the first 3 parts
are used is explained in this user manual.
Operation of the display The display provides you with cycling information, which will be explained in more detail later. The display is mounted onto the handlebars by means of a bracket. The display cannot and does not have to be removed when leaving the bike.
(1) On/off This button switches the electrical system on.
(2) Bicycle lights
The lights on the bicycle switch on automatically when the electrical system is switched on. By pressing this button briefly, the lights can be switched off (and on).
(1) (2)
Operation of the button unit The button unit is mounted next to the handlebar grip. You use the button unit to operate the electrical system.
The button unit can be mounted on the other side of the handlebars by your dealer.
(3) Mode
(3)
By pressing this button briefly, you can switch between
(4)
the different Screen modes.
(4) Plus – Increase pedal support power assistance
(5)
(5) Minus – Reduce pedal support power assistance
(6)
(6) starting aid
Version 24.01
20/51
Information screen After the electrical system is powered up, the information
screen is displayed. This screen displays real-time cycling information.
The information screen will only work if you have switched on the electrical
system.
(a) Bluetooth connection (b) Reverse function of (thumb) throttle activated
(c) Notification field (d) Bicycle lights (e) Speed indicator (f) Speed (g)
Battery charge percentage (h) Assistance mode (i) Screen modes (j) Screen mode
orientation bar
Version 24.01
21/51
Screen modes The screen mode (i) can be set by using the mode button (3) You
can switch between the following 3 screen modes while cycling.
1. Radius of action [RANGE] (default display) This is the number of
kilometres that can still be cycled with the remaining battery capacity in the
active assistance mode.
The range is assistance mode dependent and is an estimate, so the actual range
may differ from the estimate. The range is dependent on several factors. Among
others, the range is influenced by: battery capacity, amount of assistance,
tyre pressure, ride speed, rider weight and load, and the environment.
2. Trip distance [TRIP] This is the distance travelled since the trip
odometer was last reset. By holding down the mode button for one second, the
trip odometer can be reset to 0.
3. Total distance [TOTAL] This is the total distance travelled by the bicycle
when the electrical system has been switched on.
Settings screen In the settings screen, the brightness of the display and the
units of distance and speed can be changed. To access the settings screen, the
mode button (3) and the plus button (4) should be pressed down simultaneously
for one second. Using the mode button (3), you can switch between the
settings. The plus and minus buttons (4,5) are used to adjust the setting. To
exit the setting screen, press and hold the mode button (3) for one second.
Version 24.01
22/51
Notifications Several symbols can be displayed in the information screen. The
symbols are explained below. More information on the notifications can be
found in the chapter “Possible Faults”.
The bicycle lights are activated A Bluetooth connection is active No
communications with the battery Reverse function of (thumb) throttle is
activated The temperature of the controller is too high Voltage is too high
Fault
Pedal support power assistance The Silent electrical system provides
assistance while cycling.
Starting aid With the starting aid, pedal assistance is activated up to a
speed of 6 km/h, without having to pedal yourself. To do this, press and hold
down the starting aid button (6). If the button is pressed again, the function
is reactivated. If you press the starting aid button while cycling, you will
get a “boost”. This boost will have the same maximum speed as the bike. The
activated pedal assistance mode determines the degree of assistance of the
starting aid and the “boost”.
The starting aid button can be used for:
· Extra assistance when starting off (starting aid)). · Extra assistance when
cycling uphill (boost).
Version 24.01
23/51
Assistance settings The pedal assistance level can be set using assistance
settings 1, 2 and 3. The assistance settings can be changed while cycling.
1. Low level of assistance, maximum range.
2. Average support, average range.
3. Maximum support, low range.
Reverse pedalling The reverse function is activated by pedalling backwards
from a stationary position. After a few turns of the wheel, the motor is
activated and the bicycle will reverse at the speed of 3 km/h for as long as
it is pedalled backwards.
Do not let the electric motor’s sudden behaviour take you by surprise. For
example, if you wait at the traffic lights and pedal backwards just for fun,
the reverse function will be activated and the bike will start riding
backwards!
Presets A preset is a set of settings which sets the level of assistance. By
loading a different preset, the level of assistance for all assistance
settings can be adjusted. Presets can be changed by the dealer or through the
Van Raam app.
Van Raam E-Bike app With the app, you can track various information and
configure the assistance modes. (More information on this can be found in the
chapter on the Van Raam E-Bike app)
Version 24.01
24/51
Charging the Battery
For the best performance and to prolong the life of the battery, we recommend
that you charge the battery at home at room temperature.
- Use the charger only when the ambient temperature is between 0 and 35 degrees.
-
To charge the battery:
1. Unlock the battery by turning the key a quarter.
2. Pull the handle forward. 3. Take the battery pack from the holder. 4. Take the battery pack inside. First plug the
charger into the socket. The green LED will light up. The charger is now on standby.
5. Then insert the connector of the charger into the charging point of the battery. The red LED will light up. The charger is now charging. Please note! If the battery is not connected properly, the green LED will light up (standby mode). If the connection is poor, unplug the plug from the socket and clean the charger’s connector with a dry cloth.
6. Depending on the battery level, the charging time is about 2,5 hours with a 13,6 Ah/36 V battery.
7. Once the battery is fully charged, the green LED will be solid. Now first remove the charging connector of the charger from the connector of the battery.
3. 4.
5.
Version 24.01
25/51
8. Then unplug the charger from the socket.
9. Put the battery back in the holder of the cycle. Slide it behind bar [A]
and press it firmly on strip [B].
- [A] [B]
10. Pull the handle backwards and push
the top of the battery to connect as
shown in the drawing and close the
lock.
11. Push the handle forward and close the
lock.
- It is also possible to charge the battery while it is still in the holder.
Version 24.01
26/51
Charger:
LED indication Green Red Green Red, blinking
Status
Standby Charging Battery full Safety: Polarity inversion; Short; Over
temperature; Over power; Over voltage
Version 24.01
27/51
Charger indicator light The status of the charger is indicated by the coloured indicator light.
If the indicator light is green, the charger is in
[A]
standby mode or the battery is full.
If the indicator light is red then the charger is
charging the battery.
If the indicator light flashes red then the
charger is in safety mode.
Caution! Unplug the charger from the power outlet.
Only use the charger when the ambient temperature is between 0 and 35 C.
It is better for the battery to be charged periodically instead of waiting until it is completely empty.
Battery indicator lights
On the battery pack there is an LED indicator to check the
battery charge status. The battery charge status can be
[A]
read by briefly pressing the on/off button [A]. While the
battery is being charged, the indicator shows the
charging progress:
The battery is fully charged. When the battery is used, the number of green lights will decrease.
When two green lights are on, the battery is 50% charged.
If only the red LED is still on, the battery is almost empty and the battery should be charged or replaced with a charged battery.
When the red LED starts flashing, the battery is empty and the motor will no longer provide assistance while cycling. The adjustable lights will still work.
Never put the bike away with an empty battery.
Version 24.01
28/51
Deep sleep battery mode When the battery is almost empty and has not been used
for a week, the battery will go into a “deep sleep mode”. In this mode, the
battery uses as little energy as possible, which extends the battery life.
When “deep sleep mode” is activated, the battery cannot be used. By pressing
the on/off button [A] on the battery, the battery will be released from ‘deep
sleep mode’ and can be used again. It is advisable to charge the battery
before using it.
Charging and maintenance of the battery pack Important safety warning:
· To ensure the battery’s optimal condition and capacity, we recommend
charging it indoors at room temperature.
· Never put the bicycle away with an empty battery. We recommend charging the
battery as soon as possible when it is empty. The best storage charging level
for the battery is when the charge display shows three to five LED lights.
· In winter, check the battery charge every other month, recharge it if less
than three LEDs light up.
· Preferably store and use the battery between 5 and 20 C, avoid higher and
lower temperatures.
· Do not charge the battery in direct sunlight and make sure that the battery
is not charged at a temperature lower than 5 C.
· Only use the charger in dry indoor areas, the charger is not allowed to get
wet. · Only use the supplied Van Raam battery and charger. · The housing of
the battery and the charger must not be opened. In case of any
problems, please consult your dealer. · A Van Raam battery is not allowed nor
is it possible to recondition the battery due to
safety reasons and incorrect functioning of the electrical system. · Do not
drop the battery as this can cause external and internal damage. · If the
bicycle malfunctions, the battery must be disconnected from the bicycle.
Keep in mind that the bike provides less assistance at lower temperatures (0ºC
and below) and that the battery will drain more quickly. It also takes longer
to charge at low temperatures.
Version 24.01
29/51
Every battery drains over time. This process is called “self-discharge”. A battery that is empty and not charged can undergo a deep discharge caused by self-discharge and become faulty as a result. The warranty is voided in the case of a deep discharge.
Keep in mind that every battery wears out over time. The wear and tear process of the battery is inevitable and depends on several factors such as use, the number of times to fully discharged and charged and the ambient temperature. Even if the battery is not used, its capacity will decrease. A worn-out battery can be used, but keep in mind that the range will be reduced.
Possible faults
· The system cannot be switched on: 1. Check that the battery is attached
properly. 2. Check the status of the battery. If it is empty, charge the
battery. 3. If the above does not provide a solution, please contact your
dealer.
· If a red LED flashes on the charger, unplug the charger from the power
outlet and stop using the charger and battery. In this case, contact your
dealer.
Faults table
Fault symbol/ code All assistance modes are flashing Thermometer (symbol) + all assistance modes are flashing. Battery with cross (symbol) + all assistance modes are flashing Lightning bolt (symbol) + assistance settings are turned off
Description Temperature controller too high Temperature controller too high
No communications with the battery
Voltage too high
Consequence/ course of action System does provide assistance, motor power is
reduced. System does not provide assistance, let the controller cool down.
System does provide assistance. Contact your dealer.
System does not provide assistance, voltage drops automatically when cycling
speed is slower than maximum assistance speed.
Version 24.01
30/51
Exclamation mark (symbol) Exclamation mark (symbol)
Active assistance mode is flashing Active assistance mode is flashing All
assistance settings are turned off.
Voltage too low
Controller communication error Electrical current too high Motor sensor fault
The battery is almost empty.
System does not provide assistance, check the connection between controller and battery. Check how full the battery is. System does not provide assistance. Contact your dealer. System does not provide assistance. Contact your dealer. System does provide assistance. Contact your dealer. Charge the battery
Charging and maintenance of the battery pack Important safety warning:
Charger safety precautions
· Only charge Van Raam Li-Ion batteries with the supplied charger. Only
connect the charger to a suitable wall socket (220-240 Volt AC 50-60 Hz). When
the charger is not in use, disconnect it from the power outlet and the power
plug from the battery.
· The charger may only be used by persons who have read the information in
this manual and are familiar with the correct use of the charger. Keep the
charger out of reach of children; they should not play with the charger.
· The charger is designed for use in a dust-free, dry and ventilated
environment. Do not expose the battery to water, heat sources and direct
sunlight. Keep the charger clean and dry.
· Do not charge batteries that feel hot. The battery may only be charged in
places where the temperature is no higher than room temperature. Stop charging
if the battery gets hotter than (> 40 ° C). Caution! The charger can become
warm during charging > 50 ° C. First, carefully feel whether you can pick up
the charger, this temperature can cause hypersensitivity or a startled
reaction when it comes into contact with the skin.
· Do not use the charger if it is visibly damaged or modified. Do not repair
the charger yourself! Please contact Van Raam. You are strictly prohibited
from opening the charger yourself!
Version 24.01
31/51
· Always keep an eye on the charger and battery while charging. When the
battery is full, disconnect the power plug from power outlet and remove the
power plug from the battery.
Silent Electrical System options
There are different options for the electrical system for each bicycle model.
Spare battery (optional) The bike can be supplied with a second battery. To
activate the second battery (when the first battery is empty) turn the switch
under the luggage carrier to the side of the second battery.
Version 24.01
32/51
Van Raam e-bike app
The Van Raam bicycle app is a free smartphone app that you can use while
cycling on your electric Van Raam bicycle.
What can you do with the Van Raam e-bike app?
· App can be used as a luxury bicycle computer · Change bike settings · Send
SOS messages with GPS location to a number of
your choice · View cycled routes · View information about the bike
How does the Van Raam e-bike app work?
With the Van Raam e-bike app, a connection can be made with the display via
Bluetooth connection. As soon as the display is ready to connect to the
smartphone, the on/off button will briefly turn blue.
This app can be used as a luxury bicycle computer for Van Raam bicycles with
pedal assistance and also contains many other extra functionalities. The
dashboard on the app shows the current speed, total distance, trip meter,
battery capacity and power consumption during the bike ride. For more cycling
data, there is a details screen including average speed, maximum speed, total
distance, battery voltage, pedaling power and pedaling frequency.
The Van Raam e-bike app can be downloaded free of charge from the Google Play
Store or Apple App Store.
For more information about the Van Raam e-bike app, you can visit the Van Raam
website: www.vanraam.com.
Version 24.01
33/51
Accessories
Depending on your order, you can use the accessories as described below. Extra
accessories are available at your dealer.
Dividable frame
The ramp can be disconnected from the bike, which can be convenient if, for
example, you want to store the bike.
To disconnect the ramp:
1. Use the parking brake by pressing the left brake [A] and securing the
brake with the pin [B].
2. Remove the right handle (with gears) from the handlebar. Press the
spring’s small sphere to remove the handle from the handlebars. Also remove
the parking brake from the steerer tube by lifting it straight up from the
holder (this can take some strength).
3. Hang the grip together with the brake handle on the luggage rack or other
suitable parts.
4. Lower the support. By loosen knob [A], push down support [B] with your
hand or foot and then fasten the knob again.
[B] 1.
[A] 2.
3.
3.
[A] 4.
Version 24.01
[B] 34/51
5. Remove the safety pin. 6. Hold the rear part (tricycle part) with one
hand and then use your other hand to pull the lever backwards [A], allowing
the tricycle to detach. The wheelchair element will now stand on the support
wheel. 7. Remove the bike apart from the coupling. Caution: this is heavy!
Hold the frame firmly in both hands. 8. Place the bike on the stand.
To reassemble the bike, follow these steps in reverse order.
5. 6. 7.
Version 24.01
- 35/51
Winch system
It is possible to place the wheelchair on the bike with the help of a winch.
To use the winch system:
1. Switch on the electrical system. Make sure that the light on the control
panel is on. If this is not the case, you can switch on the winch system by
briefly pressing the on/off button on the display of the electrical system.
2. Put the bicycle on the parking brake by squeezing the left brake [A] and
securing it with the lever [B].
3. Remove the safety pin. 4. Pull the handle upwards so that the ramp
unlocks and falls down.
Light
[B] 2.
[A]
Version 24.01
36/51
5. Use the control panel on the bicycle or the
remote control to unwind the winch. Press
and hold the button and at the same time
guide the winch so that it unwinds correctly.
Attention! Do not roll out the winch beyond the red line on the belt, otherwise the belt will roll back on incorrectly.
Control panel on bike
6. Place the wheelchair straight in front of the ramp and secure the hook to the wheelchair.
Attention! Place the hook as close to the ground and in the middle of the wheelchair as possible to prevent the wheelchair from tilting and twisting.
7. Use the control panel to rewind the winch.
[A]
Hold down the button and at the same time
guide the wheelchair so that it is positioned
straight onto the ramp.
8. Pull the wheelchair onto the ramp until the
ramp tilts and locks automatically and you
hear an audible click.
Remote control
“click” ! 8.
Version 24.01
37/51
Attention! Make sure that the ramp locks into place! Otherwise very dangerous
situations may arise. If the ramp does not engage, press with the foot [A] so
that the ramp engages.
Make sure that as soon as the wheelchair is placed on the ramp, the weight of
the wheelchair automatically causes the ramp to fold up. At this moment the
centre of gravity of the wheelchair lies above the front wheels of the
bicycle. This ensures the correct weight distribution of the bicycle.
Only place the wheelchair forwards, in the direction of travel, on the ramp.
(see picture)
The winch hook is not meant to fix the wheelchair on the bike.
9. To further secure the wheelchair, follow the steps described under the
heading ‘setting up the bicycle – wheelchair transport’.
To remove the wheelchair from the bicycle, follow these steps in reverse
order.
Hold the wheelchair when you release the hooks so that the wheelchair does not
drift off the ramp.
Version 24.01
38/51
The control panel on the bike and the remote control are interconnected. When the battery light on the control panel is on continuously, the winch system is activated and the remote control (Remote Control, RC) is charged. When it starts flashing, the battery of the remote control is almost empty and needs to be replaced.
Follow the next steps to replace the remotecontrol battery.
1. Remove the cover on the back by unscrewing the two screws.
2. Replace the battery (CR2032, 3V), note position +/-, and mount the cover.
Batteries are polluting to the environment. When disposing of batteries,
follow local regulations.
Remote control
Version 24.01
39/51
Technical specifications
Length (cm) Width (cm) Height (cm) Boarding height (cm) Length of inner leg
(cm) Front wheel Back wheel Weight (kg) Max. load luggage rack (kg) Max.
weight rider (kg) Max. weight passenger incl. wheelchair (kg) Brakes, front
Brakes, back
¹ Standard
253 110 114 28 80 – 95 20″ 26″ approx 64 20 110 1401, 200 Disc brakes Cantilever brakes
Version 24.01
40/51
Maintenance and adjustments to be done by owner
Below you can find the instructions for maintenance and adjustments that you
can do yourself on a regular basis, which will keep your tricycle in top
condition. Cleaning The frame of the tricycle can be cleaned with a damp
cloth. For areas that are dirtier you can use a mild detergent. The wheels can
be cleaned with a moist brush with plastic hairs (not a wire brush!). The
saddle and the grips can be cleaned with mild soap and water.
Do not use a pressure washer or a steam cleaner!
The right lubricant The chain should be cleaned and maintained at regular
intervals (every three months approximately). Only use special chain grease or
Tevlon spray. This is the only way to make sure that the chain will run
smoothly, will stay water resistant and will not rust.
1. Wipe the chain with a cloth. 2. Treat it with grease or spray. 3. Remove
any excess lubricant with a rag.
Other parts should not be treated with a lubricant. Inspection of the tricycle
It is recommended that the tricycle has a yearly inspection carried out by the
dealer to claim warranty. Please use the form “Form service, maintenance,
modifications an warranty claims” in the back of this manual. After 200
kilometres or after a period of two months the tricycle should be inspected.
Version 24.01
41/51
In the event of technical trouble or faults, the tricycle should be taken to
the dealer for repairs immediately.
The replacing of safety-related components (especially frame, brakes,
lighting, handlebars, front fork and actuation) should be performed by the
dealer.
If you still decide you want to replace components yourself, you are
responsible for damage or harm due to incorrectly fitted components.
Only use original Van Raam spare parts, which you can buy at you dealer. If
requested the dealer will make the necessary information on repair and
maintenance available.
Repairs and maintenance to be done by dealer
Check the brakes, the rims, lighting, the chain tension and the spokes. Also
checks the tyre tread depth. This should be at least one millimetre. Worn out
tyres or possible faulty parts should be replaced. Also check the parking
brake. With the parking brake pulled up, the tricycle should not ride away
with the cyclist.
Checking the rim
Due to the combined action of the brake and the rims, not only the brake
lining but also the condition of the rim is important. For this reason the rim
should be checked at regular intervals, for example when you inflate the
tyres. The presence of fine cracks in the spoke punches or deformation of the
rim when there is higher air pressure indicate more serious wear and tear. In
that case the rim should be replaced, because it can lead to loss of brake
function or even a crack in the rim, which can lead to all kinds of dangerous
consequences.
Repairs, maintenance and modifications should only be performed with original
Van Raam parts.
Version 24.01
42/51
Adjustments by dealer
The correct tension of the chains
Several chains are present on the tricycle These must have enough room for movement. Without any real effort, the chain must be able to be moved about half a centimetre up and down.
In order to keep tension on the chain, the rear
wheel axis can be adjusted. Follow the
instructions below:
1. Slightly loosen the nuts on the rear
wheel axis, allowing the rear wheel
to move back and forth.
2. Tighten the screws on the two chain
tensioners, making the rear wheel
- move backwards and tightening the
chain. Do this in such a way that the
chain has some room to move, as
previously indicated.
3. At the same time, make sure the wheel
is straight and located in the middle of
the frame. Not to the left or right. See
figure [A].
4. Lightly tighten the nuts of the rear
[A]
wheel axis.
5. Make sure the tension on the chain is
adequate and that the wheel is
attached straight to the frame.
6. Now firmly tighten the nuts.
Version 24.01
43/51
Disposal
If you want to dispose your tricycle, contact your dealer. You can also
contact the local waste disposal company. They will dispose the tricycle
according to the regulations of your town.
Recycling the Battery
If your battery is defective or if you are no longer using it, you must have
it recycled. Please contact your dealer. They are responsible for complying
with the recycling obligation. Ask them about the conditions or view the rules
regarding recycling in your place of residence/country.
Handover/sale to a new owner
When you hand over your tricycle to a new owner it is important that you also
hand over all necessary technical documentation and spare keys, so that the
new owner can use the tricycle safely.
Version 24.01
44/51
Guarantee
The guarantee is valid for all faults in the product, which are proven to be
caused by material or manufacturing error.
We give a guarantee of five years on the frame and the front fork. For all
accessories and other parts (except wear parts) we provide a two year
guarantee, as legally regulated. The guarantee only applies for normal use and
maintenance of the tricycle, as described in this manual.
Beware!
The guarantee as well as the product liability in general expires if the
instructions stated in this manual are not followed. This is also the case if
unauthorized maintenance is carried out or if technical changes or additions
are made with non-original Van Raam parts without permission of Van Raam. The
original CE certification will become nul-and-void if modifications are done
by third parties. The absence of the certification can lead to problems in
insuring your bike, and for any loss or incurred.
Version 24.01
45/51
Frame number
The frame number is printed on the sticker. This sticker is located on the
frame, see the image below. Example sticker:
Position of sticker:
Behind the seat tube Version 24.01
46/51
Maintenance recommendation
A Van Raam bike often is subject to extensive use and must perform in all weather conditions. By correctly maintaining the bike, the lifecycle can be extended greatly. This maintenance can be done by a Van Raam dealer. In most cases, you can do the monthly and annual inspection yourself.
Maintenance Overview:
What
One-person bike Multi-person
Duration By whom?
bike
1st service moment 3 months/300 km
3 months/200 km 15 min
Dealer
2nd Service moment 6 months/1.000 km 6 months/500 km 15-30 min Dealer
3rd Service moment 12 months/2.000
12 months/1.000 30-90 min Dealer
km
km
Monthly inspection* Every month
Every month
15 min
User
Annual inspection* Every 12 months
Every 12 months
60 min
User
- This is advised to extend your bike’s lifecycle. You can also have this done by your dealer.
Monthly inspection 15 minutes Among them:
· Check and inflate the tyres · Check the chain tension and
grease if needed · Tighten bolts/nuts where
needed · Check all lights · Check the brakes · Check all rotating parts and
grease if needed · Clean the bike
Annual inspection 60 minutes Among them:
· Check and touch up the paintwork
· Check the wheels for any buckling
· Check the spoke tension · Check the steering ball joints · Check all lights
· Check the saddle clamp · Check the placement of all
electric components (E-Bikes only)
Version 24.01
47/51
1st Service moment 15-30 minutes Among them:
· Check tyres and inflate · Check the spoke tension · Check the chain tension
and grease · Tighten any bolts and nuts if needed · Check all brake cables and
brake calipers · Check the gears · Check and grease all rotating parts · Check
all lights · Clean the bike 2nd Service moment 30-90 minutes Among them: All
points from service moment 1, and: · Inspection of the pedals and bottom
bracket · Grease and tighten the lock · Grease and tighten the steering stem ·
Check the steering ball joints · Run all tests in the dealer tool (E-Bike) 3rd
Service moment 60-120 minutes Among them: All points from service moment 1, 2,
and: · Inspection of the paintwork · Inspection of the frame/front fork ·
Inspection of the seat cushions · Inspect the functioning and sound of the
motor/gear hub · check reflectors for any damage · Check all electric
components on their placement (E-Bike) · Run all tests in the dealer tool
(E-Bike)
Version 24.01
48/51
Service plan
1st Service moment
o Yes/No o Dealer: o Mechanic:
Date:
Remarks: ………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………….. ……………………………………………………………………………………………………………………………………….. ………………………………………………………………………………………………………………………………………..
2nd Service moment
o Yes/No o Dealer: o Mechanic:
Date:
Remarks: ………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………….. ……………………………………………………………………………………………………………………………………….. ………………………………………………………………………………………………………………………………………..
3rd Service moment
o Yes/No o Dealer: o Mechanic:
Date:
Remarks: ………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………….. ……………………………………………………………………………………………………………………………………….. ………………………………………………………………………………………………………………………………………..
Version 24.01
49/51
Annual inspection Date
Dealer
Mechanic
Remarks
Version 24.01
50/51
Delivery and service form
Congratulations on your purchase of your Van Raam tricycle. This bike is produced with utmost care. To guarantee the quality as much as possible Van Raam produces the cycles according to the ISO 9001:2015 quality standards. Van Raam has been certified by DNV GL Business Assurance BV. You will especially enjoy your Van Raam bike when the bike is adjusted to your specifications and when the instructions in the user manual are followed. Pay special attention on the service intervals who specified in the manual of the bike.
To claim warranty and service you should always fill out this form, at least at delivery and service. This signed form declares that the end user had an instruction on the operation of the tricycle, that the tricycle is adjusted to the specifications of the end user and that the user manual is received.
Fill out when the tricycle is delivered
Type Van Raam tricycle:
Frame number:
Key number:
Delivered to:
By dealer:
Place:
Date:
Signature user bike:
Signature dealer:
When available, stamp dealer:
Version 24.01
51/51