CHRYSLER 2024 Hello Pacifica Instruction Manual

WARRANTY INFORMATION
2024

2024 Hello Pacifica

Please note that this new vehicle limited warranty contains a binding arbitration provision that may affect your legal rights, and you agree that, pursuant to the arbitration provision contained in this book, that either you or FCA US LLC  may elect to resolve any dispute by neutral, binding arbitration and not by a court action. See the binding arbitration provision contained in “section 1.3” of this new vehicle limited warranty for additional information concerning the  agreement to arbitrate. The binding arbitration provision contained in this warranty book does not affect any rights a consumer has to participate in any of FCA’s nonbinding arbitration programs or any voluntary arbitration programs  sponsored by any state or government agency.

Basic Limited Warranty Coverage – 3 years/36,000 miles
Specified Components – 1 year/12,000 miles| FCA US LLC Limited Emission Warranty PHEV – 8 years/100,000 miles
California Emission Warranty PHEV – 15 years/150,000 miles
---|---
Corrosion Warranty (Anti-Corrosion Perforation Limited Warranty)
All Panels – 3 years/unlimited miles
Outer Panels – 5 years/unlimited miles| Emission Performance Warranty – 2 years/24,000 miles
Powertrain Limited Warranty – 5 years/60,000 miles| High Voltage Battery Limited Warranty
*TZEV States – 10 years/150,000 miles
Non-TZEV States – 8 years/100,000 miles
Federal Emission Warranty – 2 years/24,000 miles
Specified Components – 8 years/80,000 miles|

*See “section 2.5 B”

YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

The warranties contained in this booklet are the only express warranties that FCA US LLC (“FCA US”) makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For  example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time periods covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these implied warranties do not apply and FCA US LLC completely disclaims them to the extent allowed by law. The implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

1.1 INCIDENTAL AND CONSEQUENTIAL DAMAGES NOT COVERED
Your warranties do not cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:

• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging
• The loss of personal or commercial property
• The loss of revenue

Some states do not allow incidental or consequential damages to be excluded or limited, so this exclusion may not apply to you.

1.2 FCA US LLC DISPUTE SETTLEMENT PROGRAM
FCA US LLC offers a dispute settlement program under two options for customers. First, you may submit your claim to the National Center for Dispute Settlement (NCDS). For more information on the NCDS program, please see “section  7.1”. Second, if you prefer not to submit your claim to NCDS, or you are not satisfied with the result from NCDS, then you agree to resolve your dispute with FCA US LLC through binding arbitration as defined in “section 1.3”.

1.3 VOLUNTARY BINDING ARBITRATION PROVISION
Please carefully read this voluntary binding arbitration provision, which applies to any dispute between you and FCA US LLC and its affiliates (together “FCA”, “we” or “us”). If you have a concern or dispute, please send a written notice  describing it and your desired resolution to FCA US LLC Office of the General Counsel, 1000 Chrysler Drive, CIMS 485-13-62, Auburn Hills, MI 48326-2766. This binding arbitration provision does not affect any rights a consumer has to  participate in any of FCA US LLC’s nonbinding arbitration programs or any voluntary arbitration programs sponsored by any state or government agency.
If your concern or dispute is not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the relationship between you and FCA US LLC will not be decided by a judge or jury but instead by a single  arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time you signed the Agreement to Arbitrate. This includes claims arising out of your warranty and claims  arising before this agreement, such as claims related to statements about our products.
FCA US LLC will pay all AAA fees and costs for any arbitration, which will be held in the city or county of your residence. To learn more about the rules and how to begin an arbitration, you may call any AAA office or go to www.adr.org.

The arbitrator may only resolve disputes between you and FCA US LLC and may not consolidate claims without the consent of all parties. You and FCA US LLC may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action. The arbitrator cannot hear class or representative claims on behalf of others purchasing or leasing FCA US LLC vehicles. If a court or arbitrator decides that any part  of this agreement to arbitrate cannot be enforced as to a particular claim for relief or remedy (such as declaratory relief), then that claim or remedy (and only that claim or remedy) shall be severed and must be brought in court and any  other claims must be arbitrated.
If you prefer, you may instead take an individual dispute to small claims court.
You may opt out of arbitration within 30 days of taking delivery of the vehicle and signing the Arbitration Acknowledgment Form at the dealer.
To opt out of the binding arbitration program, send a letter to: FCA US LLC Office of the General Counsel, 1000 Chrysler Drive, CIMS 485-13-62, Auburn Hills, MI 48326-2766, stating your name, Vehicle Identification Number (VIN), and intent to opt out of the arbitration provision. If you do not opt out, then this agreement to arbitrate is binding.

WHAT IS COVERED UNDER FCA US LLC’S WARRANTIES

2.1 BASIC LIMITED WARRANTY
A. WHO IS COVERED
You are covered by the Basic Limited Warranty if you are a purchaser for use of the vehicle.

B. WHAT IS COVERED
The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your vehicle when it left the manufacturing plant that is defective in material, workmanship or factory preparation. There is no list of covered  parts since the only exceptions are the parts listed in “section 2.1 C”. These warranty repairs or adjustments, including all parts and labor connected with them, will be made by an authorized dealer at no charge, using new or  remanufactured parts.

C. ITEMS COVERED BY OTHER WARRANTIES
The following are covered by separate warranties offered by their makers.
They are not covered by the Basic Limited Warranty:

• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of customization or van conversion

Be sure you get a copy of any warranty that applies to these items from the manufacturer of the product.

D. TOWING COSTS ARE COVERED UNDER CERTAIN CIRCUMSTANCES
Roadside Assistance covers the cost of towing your vehicle to the nearest authorized Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle becomes disabled as a result of a mechanical breakdown. If you choose to go to another dealer,  you will be responsible for the cost. Refer to “section 6.2” for information on how to get towing service in the United States and Canada.

E. WHEN IT BEGINS
The Basic Limited Warranty begins on either of the following dates, whichever occurs first:

• The date you take delivery of the vehicle.
• The date when the vehicle was first put into use for example, as a dealer “demo” or as an FCA US LLC company vehicle.

F. WHEN IT ENDS
The Basic Limited Warranty lasts for three years from the date it begins or for 36,000 miles on the odometer, whichever occurs first. But the following items are covered only for one year or for 12,000 miles on the odometer, whichever  occurs first:

• Brakes (rotors, pads, linings, and drums)
• Bulbs
• Clutch Discs or Modular Clutch Assembly (if equipped)
• Wheel Alignment and Wheel Balancing
• Windshield and Rear Window
• Wiper Blades

G. REGISTRATION AND OPERATION REQUIREMENTS
The Basic Limited Warranty covers your vehicle only if:

• The vehicle was manufactured for sale and registered in the US, US Possessions and Territories.
• The vehicle is driven mainly in the US, US Possessions and Canada and Mexico.
• The vehicle is operated and maintained in the manner described in your Owner’s Manual.

EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WARRANTY COVERAGE FOR THIS VEHICLE IF IT IS SOLD OR REGISTERED OUTSIDE OF THE UNITED STATES, UNITED STATES POSSESSIONS AND  TERRITORIES.
This policy does not apply to vehicles that have received authorization for export from FCA US LLC. Dealers may not give authorization for export.
Consult an authorized dealer to determine this vehicle’s warranty coverage if you have any questions.
This policy does not apply to vehicles registered to US government officials or military personnel on assignment outside of the United States.

H. IF YOU MOVE
If you move to another country, be sure to contact the FCA US LLC Customer Assistance Center in “section 7.2” and the customs department of the destination country before you move. Vehicle importation rules vary considerably from  country to country. You may be required to present documentation of your move to FCA US LLC in order to continue your warranty coverage. You may also be required to obtain documentation from FCA US LLC in order to register your  vehicle in your new country.

I. VEHICLE REGISTRATION NOTICE
If your vehicle is registered outside of the United States, and you have not followed the procedure set out above, your vehicle will no longer be eligible for warranty coverage of any kind. Vehicles registered to United States government  officials or military personnel on assignment outside of the US will continue to be covered.

2.2 CORROSION WARRANTY
A. WHO IS COVERED
You are covered by the Corrosion Warranty if you are a purchaser for use of the vehicle.

B. WHAT IS COVERED
The Corrosion Warranty covers the cost of all parts and labor needed to repair or replace any sheet metal panels that get holes from rust or other corrosion. If a hole occurs because of something other than corrosion, this warranty does not apply. Cosmetic or surface corrosion may be covered under the warranty. The cause of cosmetic or surface corrosion will determine if there is coverage. Cosmetic or surface corrosion resulting from stone chips or scratches in the paint  is not covered.
For more details on what is not covered by this warranty, refer to “section 3.5”.

C. HOW LONG IT LASTS
The Corrosion Warranty starts when your Basic Limited Warranty begins under “section 2.1 E”.
This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is three years, with no mileage limit.
• For an outer-body sheet metal panel, one that is finish-painted and that someone can see when walking around the vehicle, the limit is five years, with no mileage limit.

D. WHAT IS NOT COVERED
Please note that while the standard Corrosion Warranty applies to defects in material and/or workmanship, it does not cover the vehicle’s matte finish appearance (if equipped).
Maintaining the matte finish appearance is solely the responsibility of the vehicle owner as described in your Owner’s Manual.

2.3 RESTRAINT SYSTEM LIMITED WARRANTY, VEHICLES SOLD AND REGISTERED IN THE STATE OF KANSAS ONLY
For vehicles sold and registered in the state of Kansas, seat belts and related seat belt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. This warranty does not cover replacement  of seat belts and related components required as the result of collision.

2.4 POWERTRAIN LIMITED WARRANTY
A. WHO IS COVERED
You are covered by the Powertrain Limited Warranty if you are a purchaser for use of the vehicle.

B. WHAT IS COVERED
The Powertrain Limited Warranty covers the cost of all parts and labor needed to repair a powertrain component listed in “section 2.4 E” that is defective in workmanship and materials.

C. HOW LONG IT LASTS
The Powertrain Limited Warranty lasts for up to five years or 60,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.

D. TOWING COSTS ARE COVERED
The Roadside Assistance covers the cost of towing your vehicle to the nearest authorized Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle cannot be driven because a covered part has failed.
If you choose to go to another dealer, you will be responsible for the cost.
Refer to “section 6.2” for information on how to get towing service in the United States and Canada.

E. PARTS COVERED
The Powertrain Limited Warranty covers these parts and components of your vehicle’s powertrain supplied by FCA US LLC:

NOTE:
MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED UNDER THE POWERTRAIN LIMITED WARRANTY.

Gasoline Engine
Cylinder block and all internal parts; cylinder head assemblies; timing case, timing chain, timing belt, gears and sprockets; vibration damper; oil pump; water pump and housing; intake and exhaust manifolds; flywheel with starter ring  gear; core plugs; valve covers; oil pan; turbocharger housing and internal parts; turbocharger wastegate actuator; supercharger; serpentine belt tensioner; and seals and gaskets for listed components only.

Transmission
Transmission case and all internal parts; torque converter; drive/flex plate; transmission range switch; speed sensors; pressure sensors; transmission control module; bell housing; oil pan; and seals and gaskets for listed components only.

Front-Wheel Drive (FWD)
Transaxle case and all internal parts; axle shaft assemblies; constant velocity joints and boots; differential cover; oil pan; transaxle speed sensors; transaxle solenoid assembly; PRNDL position switch; transaxle electronic controller;  torque converter; and seals and gaskets for listed components only.

All-Wheel Drive (AWD)
Power transfer unit and all internal parts; viscous coupler; axle housing and all internal parts; constant velocity joints and boots; driveshaft and axle shaft assemblies; differential carrier assembly and all internal parts; output ball bearing;  output flange; end cover; overrunning clutch; vacuum motor; torque tube; pinion spacer and shim; and seals and gaskets for listed components only.

Rear-Wheel Drive (RWD)
Rear axle housing and all internal parts; axle shafts; axle shaft bearings; drive shaft assemblies; drive shaft center bearings; universal joints and yokes; and seals and gaskets for listed components only.

Four-Wheel Drive (4WD)
Transfer case and all internal parts; transfer case control module and shift mode motor assembly; axle housing and all internal parts; axle shafts; axle shaft bearings; drive shafts assemblies (front and rear); drive shaft center bearings;  universal joints and yokes; disconnect housing assembly; and seals and gaskets for the listed components only.

F. OTHER PROVISIONS OF THIS POWERTRAIN LIMITED WARRANTY
For all other terms of the New Vehicle Limited Warranty that apply to the Powertrain Limited Warranty, refer to “section 1” (Your Legal Rights Under These Limited Warranties) and “section 3” (What Is Not Covered) for further information.

2.5 HIGH VOLTAGE BATTERY LIMITED WARRANTY
A. WHO IS COVERED
You are covered by the High Voltage Battery Limited Warranty if you are a purchaser for use of the vehicle.

B. HOW LONG IT LASTS

• The High Voltage Battery coverage is 10 years or 150,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
• *This applies to vehicles certified for sale and registered in the state of California or one of the following states that adopt California TZEV regulations:
  Colorado| Massachusetts| Oregon
  ---|---|---
  Connecticut| New Jersey| Rhode Island
  Maine| New York| Vermont
  Maryland| |
• The High Voltage Battery coverage is eight years or 100,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in “section 2.1 E”. This applies to vehicles certified  for sale and registered in states not adopting California TZEV regulations

C. TOWING COSTS ARE COVERED
Roadside Assistance covers the cost of towing your vehicle to the nearest authorized Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle cannot be driven because a covered part has failed.
If you choose to go to another dealer, you will be responsible for the cost.
Refer to “section 6.2” for information on how to get towing service in the United States and Canada.

WHAT IS NOT COVERED

3.1 MODIFICATIONS NOT COVERED
A. SOME MODIFICATIONS DO NOT VOID THE WARRANTIES BUT ARE NOT COVERED
Certain changes that you might make to your vehicle do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are:

• Installing non-FCA US LLC parts, components, or equipment such as a non-FCA US LLC radio or cruise control.
• Using special non-FCA US LLC materials or additives.
• Modifying the front fascia/bumper, vehicle body structure, or adding aftermarket side steps or running boards.
• Replacing windshields on vehicles equipped with Advanced Driver Assist systems with non-FCA US LLC parts.
• Using aftermarket collision parts.
• Attaching or installing any aftermarket accessories, including transparent material (e.g. glass tinting) or aftermarket grilles.

NOTE:
Non-FCA US LLC parts can also impact downstream or other related safety systems.
Your warranties do not cover any part that was not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle.
Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non-FCA US LLC parts, components, equipment, materials, or additives.

Performance or racing parts are considered to be non-FCA US LLC parts.
Repairs or adjustments caused by their use are not covered under your warranties.
Examples of the types of alterations not covered are:

• Installing accessories, except for genuine FCA US LLC/Mopar® accessories installed by an authorized Chrysler, Dodge, Jeep®, or Ram dealer.
• Applying rustproofing or other protection products.
• Changing the vehicle’s configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle.
• The use of any refrigerant that FCA US LLC has not approved.

B. MODIFICATIONS THAT WILL VOID YOUR WARRANTIES
These actions will void your warranties:

• Disconnecting, tampering with, or altering the odometer, unless your repairing technician follows the legal requirements for repairing or replacing odometers.
• Attaching any device that disconnects the odometer.

3.2 ENVIRONMENTAL FACTORS NOT COVERED
Your warranties do not cover damage caused by environmental factors such as airborne fallout, bird droppings, insect damage, chemicals, tree sap, salt, ocean spray, acid rain, and road hazards. Nor do your warranties cover damage caused by hailstorms, windstorms, tornadoes, sandstorms, lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting from anything impacting the vehicle. This includes cracks and chips in glass, scratches and chips in painted surfaces, or damage from collision.

3.3 MAINTENANCE COSTS NOT COVERED
Your warranties do not cover the costs of repairing damage caused by poor or improper maintenance. Nor do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or fluids other than  those recommended in your Owner’s Manual.
The warranties do not cover the costs of your vehicle’s normal or scheduled maintenance, the parts and services that all vehicles routinely need.
Some of these parts and services, which your warranties do not cover, include:

• Lubrication
• Engine tune-ups
• Replacing filters, coolant, spark plugs, or fuses, unless those costs result from a covered repair
• Cleaning and polishing
• Replacing worn wiper blades, worn brake pads and linings, or clutch linings

3.4 RACING NOT COVERED
Your warranties do not cover the costs of repairing damage or conditions caused by racing, nor do they cover the repair of any defects that are found as the result of participating in a racing event.

3.5 CERTAIN KINDS OF CORROSION NOT COVERED
Your warranties do not cover the following:

• Corrosion caused by accident, damage, abuse, or vehicle alteration.
• Surface corrosion caused by such things as industrial fallout, sand, salt, hail, ocean spray, and stones.
• Corrosion caused by the extensive or abnormal transport of caustic materials like chemicals, acids, and fertilizers.
• Corrosion of special bodies, body conversions, or equipment that was not on your vehicle when it left the manufacturing plant or was not supplied by FCA US LLC.

3.6 OTHER EXCLUSIONS
Your warranties do not cover the costs of repairing damage or conditions caused by any of the following:

• Fire or accident
• Abuse or negligence
• Misuse, for example, driving over curbs or overloading
• Tampering with the emission systems, or with a part that could affect the emission systems
• Use of used parts, even if they were originally supplied by FCA US LLC however, authorized FCA US LLC/Mopar® remanufactured parts are covered
• Windshield or rear window damage from external objects
• Any changes made to your vehicle that do not comply with FCA US LLC
• Using any fluid that does not meet the minimum recommendations in your Owner’s Manual

3.7 TOTAL LOSS, SALVAGE, JUNK, OR SCRAP VEHICLES NOT COVERED
A vehicle has no warranty coverage of any kind if:

• The vehicle is declared a total loss by an insurance company.
• The vehicle is rebuilt after being declared a total loss by an insurance company.
• The vehicle is issued a certificate of title indicating that it is designated as “salvage”, “junk”, “rebuilt”, “scrap”, or some similar word.

FCA US LLC will deny warranty coverage without notice if it learns that a vehicle is ineligible for coverage for any of these reasons.
This exclusion does not apply to emission warranties or to recall campaigns.

3.8 RESTRICTED WARRANTY
FCA US LLC may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if the vehicle is abused or neglected, and the abuse or neglect interferes with the proper functioning of the vehicle. If the warranty is restricted, coverage may be denied or subject to approval by FCA US LLC before covered repairs are performed.

OTHER TERMS OF YOUR WARRANTIES

4.1 EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS
In the interest of customer satisfaction, FCA US LLC may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is not available for your use because of repairs. Parts used in  exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved.
All exchange parts that might be used meet FCA US LLC standards, and have the same warranties as new parts.

Examples of the kinds of parts that might be serviced in this way are:

• Engine Assemblies
• Transmission Assemblies
• Instrument Cluster Assemblies
• Radios, CD and DVD Players
• Speedometers
• Powertrain Control Module (PCM)

To help control suspected ozone-depleting agents, the Environmental Protection Agency (EPA) requires the capture, purification, and reuse of automotive air conditioning refrigerant gases. As a result, a repair to the sealed portion of your  air conditioning system may involve the installation of purified reclaimed refrigerant.

4.2 PRE-DELIVERY SERVICE
A defect in or damage to the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to an authorized dealer.
Such a defect or damage is usually detected and corrected at the factory.
In addition, dealers must inspect each vehicle before delivery. The dealer will repair any defects or damage detected before the vehicle is delivered to you.

4.3 PRODUCTION CHANGES
Changes may be made in vehicles sold by FCA US LLC and its authorized dealers at any time without incurring any obligation to make the same or similar changes on vehicles previously built or sold.

EMISSION WARRANTIES REQUIRED BY LAW

5.1 FEDERAL EMISSION WARRANTY
A. PARTS COVERED FOR TWO YEARS OR 24,000 MILES
Federal law requires FCA US LLC to warrant the following emissions parts for two years or 24,000 miles, whichever occurs first. However, FCA US LLC covers all of these parts under the FCA US LLC Basic Limited Warranty for three years or 36,000 miles, whichever occurs first, for gasoline vehicles. For PHEV vehicles, FCA US LLC covers all these parts under the FCA US LLC Limited Emission Warranty for eight years or 100,000 miles, whichever occurs first.
These parts are:

• Air System Controls
• Electronic Fuel Injection System (including injectors)
• Evaporative-Emission Canister and Controls
• Exhaust Manifold
• Exhaust Gas Recirculation (EGR) Valve and Control System
• Exhaust Pipes (between exhaust manifold and catalyst)
• Fuel Cap and Tank Assembly, Pump, and Fuel Lines
• Hybrid Charging System — PHEV
• Hybrid Electric Cooling System — PHEV
• Hybrid Power Inverter System — PHEV
• Ignition System
• Intake Manifold
• On-Board Diagnostic System Components
• Oxygen Sensors
• Positive Crankcase Ventilation (PCV) Valve or Orifice
• Secondary Ignition Wires
• Spark Plugs
• Throttle Body
• Vacuum Hoses, Clamps, And Fittings (as well as tubing used for these components)
• Vacuum, Temperature, Altitude, Speed, and Time-Sensitive Valves, Sensors, and Switches (used in these components and systems)

B. PARTS COVERED FOR EIGHT YEARS OR 80,000 MILES
If your vehicle has one of the following parts, this Federal Emission Warranty covers that part for a period of eight years or 80,000 miles, whichever occurs first, calculated from the start of the Basic Limited Warranty as set forth in “section 2.1 E”. For PHEV vehicles, FCA US LLC covers all these parts under the FCA US LLC Limited Emission Warranty for eight years or 100,000 miles, whichever occurs first.
These parts are:

• Catalytic Converter
• Electric Brake Booster Control Module — PHEV
• Hybrid Control Processor (HCP) — PHEV
• Integrated DC-DC Charging Module — PHEV
• Motor Generator Unit — PHEV
• On-Board Charging Module — PHEV
• Power Pack Unit – Battery Pack Control Module — PHEV
• Powertrain Control Module (PCM)
• Transmission Control Module (TCM)

5.2 EMISSION PERFORMANCE WARRANTY
This warranty supplements the federal warranty under “section 5.1”.
It lasts for two years or 24,000 miles on the odometer, whichever occurs first. If your vehicle has one of the parts listed in “section 5.1 B”, the Federal Emission Warranty covers that part for a period of eight years or 80,000 miles,  whichever occurs first. For PHEV vehicles, FCA US LLC covers all these parts under the FCA US LLC Limited Emission Warranty for eight years or 100,000 miles, whichever occurs first. These limits are counted from the time when your  Basic Limited Warranty begins, described in “section 2.1 E”. The Emission Performance Warranty covers the cost of repairing or adjusting any components or parts that might be needed for your vehicle to pass Federal Emission  Standards for a federally approved state or local emission test, but only if:

• Your vehicle has failed a federally approved state or local emission test.
• Your vehicle has been maintained and operated properly up until it fails such a test.
• You face a real penalty for example, a fine or the loss of the use of your vehicle, because the vehicle has failed the test.

Refer to “section 6.4”, (Getting Service Under The Federal Emission Performance Warranties) for further information on how to get service under this warranty.

5.3 CALIFORNIA EMISSION WARRANTY
CHRYSLER PACIFICA/VOYAGER
A. YOUR WARRANTY RIGHTS AND OBLIGATIONS APPLIES ONLY TO VEHICLES CERTIFIED FOR SALE AND REGISTERED IN THE STATE OF CALIFORNIA OR A STATE THAT HAS ADOPTED CALIFORNIA REGULATIONS
The California Air Resources Board is pleased to explain the emission control system warranty on your 2024 model vehicle. In California, new motor vehicles must be designed, built and equipped to meet the state’s stringent anti-smog standards. FCA US LLC (“FCA US”) must warrant the emission control system on your vehicle for the periods of time listed in this booklet provided there has been no abuse, neglect or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel-injection system, the ignition system, catalytic converter or Powertrain Control Module (PCM). Also included may be hoses, belts, connectors and other emission- related  assemblies.
Where a warrantable condition exists, FCA US LLC will repair your vehicle at no cost to you, including diagnosis, parts and labor.
Some or all of your warranty rights and obligations can be found in the Warranty Information book at www.mopar.com.

The emission warranty statement specified in this booklet applies only to vehicles certified for sale and registered in the state of California or in one of the following states:

In addition, if your vehicle is a model certified as a Transitional Zero Emission Vehicle (TZEV), you are entitled to the warranty rights and obligations set forth in this booklet, if your vehicle was certified for sale and registered in  California or one of the following states:

B. OWNER’S WARRANTY RESPONSIBILITIES

• As the vehicle owner, you are responsible for the performance of the required maintenance listed in your Owner’s Manual. FCA US LLC recommends that you retain all receipts covering maintenance on your vehicle, but FCA US LLC  cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.

• You are responsible for presenting your vehicle to an authorized Chrysler, Dodge, Jeep® or Ram dealer as soon as a problem exists.
  The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days.

• As the vehicle owner, be aware that FCA US LLC may deny your warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications.

C. GETTING SERVICE UNDER THE CALIFORNIA EMISSION WARRANTY
A. What To Do If You Fail A Smog Check
If a vehicle fails a state smog check test during the coverage period, FCA US LLC will repair the vehicle so that it will pass a state smog check retest. The owner should take the vehicle to any authorized Chrysler, Dodge, Jeep® or Ram  dealer for warranty repairs and give a copy of the failed smog check test report to the dealer. If the owner is not notified within 30 days that a Performance Warranty claim is denied, FCA US LLC must repair the vehicle free of charge.

B. What To Do To Get Warranty Service
To get warranty service, even if you are traveling, take your vehicle to any authorized Chrysler, Dodge, Jeep® or Ram dealer. FCA US LLC recommends that you take your vehicle to an authorized dealer who sells the same make of vehicle  as yours. That dealer will perform any warranty service without charging you for diagnosis, parts or labor.

C. Emergency Emission Warranty Service
If you need emergency service under this warranty and an authorized Chrysler, Dodge, Jeep® or Ram dealer is not readily available, you may have your vehicle repaired by anyone using any brand of repair parts.
Before FCA US LLC will reimburse you for emergency repairs under this warranty, you will have to provide FCA US LLC with details on why the situation was an emergency and why dealer service was unavailable.
Under this warranty, an emergency occurs if a part will not be available within 30 days or if a repair cannot be completed within 30 days.

However, FCA US LLC recommends that you do the following before having repairs made:

• Contact the FCA US LLC Customer Assistance Center and ask for help with Emission Warranty service.
• The Customer Assistance Center will recommend an authorized servicing dealer or help you find a qualified independent servicing dealer.
• If you use an independent servicing dealer, make arrangements during your first contact with the Customer Assistance Center for reimbursement of emergency repairs including labor and diagnosis. You will need to get and keep the  replaced parts, as well as the original invoice marked “paid”.
• Review with the Customer Assistance Center any questions you have about the Emission Warranty. Reimbursement for parts will be based on FCA US LLC’s suggested retail price. Reimbursement for labor will be based on FCA US  LLC’s recommended time allowance for the repair and on the appropriate hourly labor rate in the geographic area where you had the work done.

D. How To Get More Information
For more information about getting service under the California Emission Warranty, contact one of the following:
FCA US LLC Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
800-247-9753
California Air Resources Board
4001 Iowa Avenue
Riverside, CA 92507
Use this QR code to download the most up-to-date California
Emission Warranty book.

https://www.mopar.com/?qrid=23ALLWarranty

D. MANUFACTURER’S WARRANTY COVERAGE
Parts And Performance Covered For Three Years Or 50,000 Miles, Whichever Occurs First
If your vehicle fails a smog check inspection, all necessary repairs and adjustments will be made by FCA US LLC to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.

If any emission-related part on your vehicle is defective, the part will be repaired or replaced by FCA US LLC. This is your short-term emission control system DEFECTS WARRANTY.
California law requires FCA US LLC to warrant that if any emission-related part on your vehicle is defective, FCA US LLC will repair or replace the part. The repair or replacement will be made at no charge to you for diagnosis, parts or  labor. Any other parts damaged by the failure of a defective part will also be repaired or replaced.
In addition, if your vehicle fails a smog check inspection, FCA US LLC will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection.
Your emission control system may include parts such as the catalytic converter or Powertrain Control Module (PCM). Also included may be hoses, belts, connectors and other emission-related assemblies.

Parts Covered For Seven Years Or 70,000 Miles, Whichever Occurs First
If an emission-related part listed in this warranty booklet specially noted with coverage for seven years or 70,000 miles is defective, the part will be repaired or replaced by FCA US LLC. This is your long-term emission control system  DEFECTS WARRANTY.
FCA US LLC also warrants that every part listed below, if installed as original equipment, is free from defects.
Where parts are scheduled for replacement as required maintenance, this warranty applies until the first scheduled maintenance point listed in the Owner’s Manual.

Pacifica/Voyager
These parts are:

• Camshaft
• Crankshaft Target Wheel
• Cylinder Head Assembly – for valve guide/seat replacement
• Cylinder Head Gasket
• Exhaust Gas Recirculation (EGR) Cooler
• Instrument Cluster – Check Engine/Malfunction Indicator Light (MIL) and Associated Circuits Replacement
• Intake/Exhaust Valve
• Piston
• Piston Rings
• Plastic Fuel Tank Assembly
• Proportional Purge Solenoid (PPS)
• Transmission Valve Body
• Valve Stem Oil Seals

Coverage For 15 Years Or 150,000 Miles, Whichever Occurs First
Pacifica PHEV
If your vehicle is certified as a Transitional Zero Emission Vehicle (TZEV) and is sold, registered and operated in California, the California Emission, Performance and Defects warranties for emission-related parts is 15 years or 150,000  miles, whichever occurs first.
The High Voltage Battery Limited Warranty coverage is 10 years or 150,000 miles, whichever occurs first.
©2023 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar, and SRT are registered trademarks of FCA US LLC.

HOW TO GET WARRANTY SERVICE

6.1 WHERE TO TAKE YOUR VEHICLE
A. IN THE UNITED STATES, US POSSESSIONS AND TERRITORIES
Warranty service must be done by an authorized Chrysler, Dodge, Jeep®, or Ram dealer. We strongly recommend that you take your vehicle to your selling dealer. They know your vehicle best, and are most concerned that you get prompt  and high quality service. If you move within the United States, warranty service may be requested from any authorized Chrysler, Dodge, Jeep®, or Ram dealer.

B. IN CANADA AND MEXICO
If you are traveling temporarily in Canada or Mexico, and your vehicle remains registered in the United States, your FCA US LLC warranty still applies. Service may be requested at any authorized Chrysler, Dodge, Jeep®, or Ram dealer.

C. IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA
If you are traveling temporarily outside of North America, and your vehicle remains registered in the United States:

• Take your vehicle to an authorized Chrysler, Dodge, Jeep®, or Ram dealer. They should give you the same warranty service you receive in the United States.
• If the authorized dealer charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved.  This receipt will be similar to the one used by the authorized dealer who normally services your vehicle.
• When your vehicle returns to the United States, contact the FCA US LLC Customer Assistance Center in “section 7.2” for reimbursement consideration. You will normally need to provide a copy of the receipt, your vehicle registration  and any other relevant documents.
• Reimbursement will not be considered if the vehicle does not return to the United States.

**6.2 HOW TO GET ROADSIDE ASSISTANCE SERVICE —US OR CANADA ONLY *
A. WHO IS COVERED**
You are covered by Roadside Assistance services if you are a purchaser for use of the vehicle. Roadside Assistance coverage is calculated from the start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
Roadside Assistance services last for five years or 60,000 miles on the odometer, whichever occurs first. Pacifica Hybrid Electric Vehicles that cannot be driven due to failure of a part covered by the High Voltage Battery Limited Warranty  will be eligible for standard towing coverage

• Roadside Assistance services provided through Cross Country Motor Club, Inc., 400 River’s Edge Drive, Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross Country Motor Club of  California, Inc., 275 East Hillcrest Drive, Suite 165, Thousand Oaks, CA 91360.

up to the applicable terms defined in “section 2.5”. If your vehicle is covered under the California Emission Warranty, additional terms may applyPlease refer to the California Emissions Warranty booklet for additional
information.

B. WHAT TO DO
If your vehicle requires jump start assistance, out of gas/fuel delivery, tire service, lockout service or towing as a result of a mechanical breakdown, call 800-521-2779 or go to chrysler.rsahelp.com for assistance.
Provide your name, Vehicle Identification Number (VIN) — required for covered services, license plate number, and your location, including the telephone number from which you are calling. Briefly describe the nature of the problem and  answer a few simple questions.
You will be given the name of the service provider and an estimated time of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.

C. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE
If you are unable to contact Roadside Assistance or unable to provide a valid Vehicle Identification Number (VIN) and you obtain towing services on your own, you may submit your original receipts from the licensed towing or service facility for services rendered within 30 days of the occurrence.
Be sure to include your VIN, odometer mileage at the time of service and current mailing address. We will process the claim based on vehicle and service eligibility. If eligible, we will reimburse you for the reasonable amounts you actually  paid, based on the usual and customary charges for that service in the area where they were provided. FCA US LLC’s determination relating to reimbursement is final.

Correspondence should be mailed to:
FCA US LLC Roadside Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
FCA US LLC reserves the right to modify the terms or to discontinue the Roadside Assistance Program at any time. The Roadside Assistance Program is subject to restrictions and conditions of use, that which are determined solely by FCA US LLC.

D. COVERED SERVICES
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider to use your vehicle’s temporary spare tire (if equipped) as recommended in your Owner’s Manual. This is not a permanent flat tire repair.

Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially when traveling away from home. We will dispatch a service provider to deliver a small amount of fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month period.

Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assistance, you do not have to worry about being stranded. We will dispatch a service provider to provide you with a battery jump any time, day or night.

Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you from getting on your way, Roadside Assistance can assist you. This service is limited to providing access to the vehicle’s seating area. It does not cover the cost of  replacement keys.

Towing Service
Roadside Assistance service gives you peace of mind and confidence.
If your vehicle becomes disabled as a result of a mechanical breakdown, Roadside Assistance will dispatch a towing service provider to transport your vehicle to the closest authorized Chrysler, Dodge, Jeep®, or Ram dealer. If you choose  to go to another dealer, you will be responsible for the cost.

6.3 EMERGENCY WARRANTY REPAIRS
If you have an emergency and have to get a warranty repair made by someone other than an authorized Chrysler, Dodge, Jeep®, or Ram dealer, follow the reimbursement procedure in “section 6.1 C”.

6.4 GETTING SERVICE UNDER THE FEDERAL EMISSION PERFORMANCE WARRANTIES
A.WHATTODO
If your vehicle has failed an emission test described in “section 5.2”:

• Take your vehicle to an authorized Chrysler, Dodge, Jeep® or Ram dealer as soon as possible.
• Give the service representative the printout showing that your vehicle failed the test.
• If possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be required to show them.

B. FURTHER STEPS YOU CAN TAKE, AND HOW TO GET MORE INFORMATION
If you think an authorized dealer has wrongly denied you emission warranty coverage, follow the recommended instructions described in “section 7.1”. FCA US LLC will reply to you in writing within 30 days after receiving your complaint  or within the time limit required by local or state law. If the owner is not notified within 30 days that a performance warranty claim is denied, FCA US LLC must repair the vehicle free of charge.
For more information about getting service under the Federal Emission Warranty or the Performance Warranty, or to report what you think is a violation of these warranties, contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency (EPA)
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D.C. 20460

HOW TO DEAL WITH WARRANTY PROBLEMS

7.1 STEPS TO TAKE
A. IN GENERAL
Normally, warranty problems can be resolved by an authorized dealer’s sales or service departments. Always talk to an authorized dealer’s service manager or sales manager first. If you are still not satisfied with an authorized dealer’s  response to your problem, FCA US LLC recommends that you discuss your problem with the owner or general manager of the authorized dealer.
If an authorized dealer still cannot resolve the problem, contact the FCA US LLC Customer Assistance Center. You can find the address in “section 7.2”.

B. WHAT FCA US LLC WILL DO
Once you have followed the recommended instructions described in “section 7.1 A”, a FCA US LLC representative at FCA US LLC headquarters will review your situation. If it is something that FCA US LLC can help you with, FCA US LLC will provide an authorized dealer with all the information and assistance necessary to resolve the problem. Even if FCA US LLC cannot help you, FCA US LLC will acknowledge your contact and explain FCA US LLC’s position.

If you cannot resolve your warranty problem after following the recommended instructions described in “section 7.1 A”, you may obtain a brochure describing FCA US LLC’s Customer Arbitration Process (CAP), including an application,  by calling 800-247-9735 for assistance. For further details on resolving your warranty problem, please see the Lemon Law booklet included in your glove box materials or available online at www.mopar.com.

C. VOLUNTARY NON-BINDING ARBITRATION PROCESS
FCA US LLC offers a non-binding voluntary dispute resolution process in all 50 states, which is administered by the National Center for Dispute Settlement (NCDS).
This service is strictly voluntary, and you may submit your dispute directly to the CAP at no cost. The CAP is administered by an independent dispute settlement organization and may be contacted in writing at the following address:
National Center for Dispute Settlement (NCDS)
FCA US LLC Customer Arbitration Process
P.O. Box 515315
Dallas, TX 75251-5315

The CAP reviews only vehicle disputes involving FCA US LLC (“FCA US”) Limited Warranty or an FCA US LLC/Mopar® Part Limited Warranty. The CAP does not review disputes involving the sale of a new or used vehicle, personal injury/property damage claims, disputes relating to the design of the vehicle or a part, or disputes which are already the subject of litigation.

The CAP will need the following information from you:

1. Legible copies of all documents and repair orders relevant to your case.
2. Vehicle Identification Number (VIN) of your vehicle.
3. A brief description of your unresolved concern.
4. The identity of your servicing/selling dealer.
5. The date(s) of repair(s) and mileage at the time.
6. The current mileage.
7. A description of the action you expect to resolve your concern.

Upon receipt of your request:

• The National Center for Dispute Settlement (NCDS) will acknowledge receipt of your request, by email or mail, within 10 days, and advise you whether or not your dispute is within the jurisdiction of the process.
• When your request is within jurisdiction, NCDS will request FCA US LLC to present their side of the dispute. You will receive copies of the responses.
• While your dispute is pending, NCDS or FCA US LLC may contact you to see if your case can be settled by agreement. If a settlement is offered to you, FCA US LLC will ask you to sign a form that contains that settlement. Your case  will then be closed. There is no requirement for you to participate in this settlement process.
• If you requested an oral hearing, NCDS will contact you to arrange a convenient time and place for a hearing. Usually, this will be at a dealer near you or by teleconference.
• If you request a documents-only review, a panel of neutral arbitrators will review and decide your case. Neither you nor FCA US LLC need be present.
• NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by FCA US LLC and the time by which the action must be taken. The decision will be binding on FCA US LLC but  not on you unless you accept the decision.
• If any action is required on FCA US LLC, you will be contacted within 10 days after the date by which FCA US LLC must act to determine whether performance has been rendered.
• The entire dispute settlement process will normally take no longer than 40 days.

D. NOTICE UNDER STATE LEMON LAWS
Some states have laws allowing you to get a replacement vehicle or a refund of the vehicle’s purchase price under certain circumstances.
These laws vary from state to state. If your state law allows, FCA US LLC requires that you first notify us in writing of any service difficulty that you may have experienced so that we can have a chance to make any needed repairs before  you are eligible for remedies provided by these laws. In all other states, we ask that you give us written notice of any service difficulty. Send your written notice to the FCA US LLC Customer Assistance Center at the address in “section 7.2”.

E. CALIFORNIA RESIDENTS ONLY
FCA US LLC offers a non-binding dispute resolution program in the state of California that has been certified by the Arbitration Certification Program of the state. The California Dispute Settlement Program (CDSP) is a neutral third- party arbitration provider that administers the cases.
Detailed program information can be found online at www.mopar.com under Warranty/Additional Publications or in the California Dispute Settlement Program booklet provided with your vehicle.

7.2 HELPFUL ADDRESSES AND TELEPHONE NUMBERS
Here are the addresses and telephone numbers of the FCA US LLC Customer Assistance Centers that can help you wherever you happen to be.
Contact the one that covers your area:

• In the United States:
  FCA US LLC Customer Assistance Center
  P.O. Box 21-8004
  Auburn Hills, Michigan 48321-8004
  Phone Number: 800-247-9753
  To contact FCA US LLC by email:
  Select the “Contact Us” button on
  www.chrysler.com

• In Canada:
  FCA Canada Customer Care
  Chrysler Centre
  P.O. Box 1621
  Windsor, Ontario N9A-4H6
  Phone Number (English): 800-465-2001
  Phone Number (French): 800-387-9983

• In Mexico:
  Customer Relations Office
  P.O. Box 1621
  Prolongación Paseo de la Reforma 1240
  Santa Fe, Cuajimalpa CP 05348
  Ciudad de México
  Phone Number (in Mexico): 800-505-1300
  Phone Number (outside Mexico): 011 (52) 55 5081 7568

• In Puerto Rico and U.S. Virgin Islands:
  FCA Caribbean LLC Customer Service
  P.O. Box 191857
  San Juan, Puerto Rico 00919-1857
  Phone Number: 800-247-9753

OPTIONAL SERVICE CONTRACT

Mopar® Vehicle Protection plans offer valuable protection against repair costs when these warranties no longer apply. They complement but do not replace the warranty coverages outlined in this booklet. A variety of plans are available, covering various time-and-mileage periods and various groups of the vehicle’s mechanical components.
Mopar® Vehicle Protection plans are the ONLY vehicle extended protection plans authorized, endorsed and backed by FCA US LLC to provide additional protection beyond your vehicle’s warranty. Look for our brand logo and ask an  authorized dealer for details or contact Mopar Vehicle Protection at: 1-800-521-9922.

MAINTENANCE

9.1 GENERAL INFORMATION
It is your responsibility to properly maintain and operate your new vehicle.
Follow the instructions contained in the General and Scheduled Maintenance Service guidelines in your Owner’s Manual. Regular, scheduled maintenance is essential to trouble-free operation. If there is a dispute between you and FCA US LLC concerning the maintenance of your vehicle, FCA US LLC will require you to provide proof that your vehicle was properly maintained.
For your convenience, FCA US LLC has prepared a Maintenance Schedule with routine service intervals which is included in your Owner’s Manual.
It is essential to follow these required maintenance intervals for safe trouble-free operation.

9.2 WHERE TO GO FOR MAINTENANCE
FCA US LLC recommends that you return to the authorized dealer from whom you bought your vehicle for all maintenance service both during and after the warranty periods. Although you can get warranty service from any authorized dealer who sells your particular make, returning to your selling authorized Chrysler, Dodge, Jeep®, or Ram dealer will help ensure that all your service needs are met and that you are completely satisfied. The dealer technicians are  specifically trained to perform maintenance and repair procedures on your vehicle.
FCA US LLC strongly recommends using genuine FCA US LLC/Mopar® parts to maintain your vehicle.

For the most up-to-date warranty information go to Mopar.com

©2023 FCA US LLC. All Rights Reserved. Chrysler is a registered trademark of FCA US LLC.
First Edition
24_C_GW_EN_US

References

• RSA Help
• Welcome to Mopar® for Service, Parts, Accessories & More
• Minivans, Hybrid Minivans & The 300 | Chrysler Official Site
• Welcome to Mopar® for Service, Parts, Accessories & More
• RSA Help

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