Hisense H8C Series 4K Ultra High Definition Smart TV User Guide

Hisense H8C Series 4K Ultra High Definition Smart TV

Product Information

Specifications:

• Model: Hisense H8C Series
• Resolution: 4K Ultra High-Definition
• Display Type: Smart LED TV
• Features: Popular Features, Multiple Connection Methods, High-Quality Picture and Sound, Easy Setup Menu and Simple Design

Product Usage Instructions

Step 1: Attach the TV stand or wall mount bracket
Before proceeding, make sure to disconnect the A/C power cord to ensure safety.

To attach the TV stand:

1. Place the TV on a flat and stable surface.
2. Locate the left and right legs that form the TV stand.
3. Align the legs with the designated slots on the bottom of the TV.
4. Carefully insert and secure the legs into the slots, making sure not to exert pressure on the front of the TV.

Note: It is important to protect the TV screen from scratches or damage by avoiding contact with hard objects.

If you prefer to mount the TV to the wall using a wall mount bracket (not included), please refer to page 6 of the user manual for detailed instructions.

Frequently Asked Questions (FAQ)

Q: Where can I register my Hisense H8C Series Smart TV?
A: You can register your TV by scanning the QR code on the Registration page using your mobile phone. Depending on your phone’s make and model, you may need to download a QR code scanning app. Alternatively, you can visit the Hisense Support Page specific to your country:

• U.S.A: http://www.hisense-usa.com/support/productReg.asp
• CANADA: http://www.hisense-canada.com/support/productReg.asp
• MEXICO: http://www.hisense.com.mx/support/productReg.asp

Q: What are the packaged contents of the Hisense H8C Series Smart TV?
A: The package includes the following items:

• 2 AAA batteries
• A left and right leg that forms the TV stand
• H8C Series 4K UHD Smart TV Quick Start Guide
• Important Safety Information and Warranty Card leaflet
• Remote Control
• Power Cord

Q: What tools and devices are required for setting up theTV?
A: The following tools and devices are required:

• Wireless router (not included) for Internet connectivity
• Phillips screwdriver (not included) to secure the TV stand
• HDMI and other types of cables (not included) to connect external devices to the TV
• Wall mount bracket (not included) if you prefer to mount the TV to the wall

© 2016 Hisense Company Ltd. All Rights Reserved.
All material in this Quick Start Guide is the property of Hisense Company Ltd. and its subsidiaries, and is protected under US, CANADA, MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd. rights under the aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd. Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:

USA: Hisense USA Corporation
PO Box 3289
Suwanee, GA 30024
CANADA: Hisense Canada Co., Ltd,
405 Britannia Rd E., Suite 11
Mississauga, Ontario,L4Z 3E6
MEXICO: Hisense Mexico S de RL de CV
Boulevard Miguel de Cervantes Saavedra No. 301, Torre Norte, Piso 2,
Colonia Ampliación Granada, C.P. 11520, en México Distrito Federal. Hisense, and any and all other Hisense product names, logo’s, slogans or marks are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders.

Enjoy 4K TV in a Super Sharp, Super Powerful and Super Smart Way!

Smart LED TV with Popular Features

• Ultra-fast access to launch Netflix®
• Numerous built-in social media, gaming and movie apps
• Thousands of movie titles and streaming content to view
• AirBridge technology to share content between the TV and your mobile device
• Hisense-developed HiMedia Player to play back digital content that’s stored on your USB drive or in a Cloud account
• Many other cool features

Multiple Connection Methods

• Built-in wireless connection
• 3 USB Connectors (2 USB 2.0 Connectors and 1 USB 3.0 Connector)
• 4 HDMI Connectors (2 HDMI 1.4 Connectors and 2 HDMI 2.0 Connectors)
• 1 LAN (Ethernet) port

High-Quality Picture and Sound

• Vibrant contrast and brightness to display images accurately
• Crisp sound and powerful TV speaker output due to dbxtv ® technology
• 4K technology that supports 4K online streaming, 4K USB content, HDMI 2.0 devices and much more to maximize your entertainment experience
• HDR processing and Multi-zone local dimming

Easy Setup Menu and Simple Design

• Short and easy-to-follow first-time setup menu
• Simple user interface (UI) design to navigate the TV screens
• Descriptive features to help make your selections

WELCOME TO THE HISENSE FAMILY!
Congratulations on the purchase of your new Hisense H8C Series 4K Ultra High- Definition Smart TV! This Quick Start Guide will walk you through a few easy steps to set up your TV.
Because we value your business, we want to keep you in the know of ‘all things Hisense’. Using your mobile phone, scan the Registration page QR code to register your TV. Depending on the make and model of your phone, you may need to download a QR code scanning app.

Country| Customer Care Center| Hisense Support Page| REGISTER YOUR TV
---|---|---|---
U.S.A| • Phone: 1-888-935-8880

• Hours of Operation: Monday – Friday: 9 AM to 9 PM EST Saturday – Sunday: 9 AM to 6 PM EST

• Service Email:Service@hisense-usa.com

| http://www.hisense-usa.com/support/

| http://www.hisense-usa.com/support/productReg.asp

|
CANADA| • Phone: 1-855-344-7367

• Hours of Operation: Monday – Friday: 8 AM to 8 PM EST

• Service Email:canadasupport@hisense.com

| http://www.hisense-canada.com/support/

| http://www.hisense-canada.com/support/productReg.asp

MEXICO| • Phone: 01-800-008 8880

• Hours of Operation: Monday – Friday 9:00-18:00

• Service Email:servicio@hisense.com.mx

| http://www.hisense.com.mx/support/

| http://www.hisense.com.mx/support/productReg.asp

|

Disclaimer: This Quick Start Guide is intended as a general guideline to help you set up your Hisense TV. Images throughout this document are for illustrative purposes only and may differ from the actual product.

Packaged contents

• 2 AAA batteries
• A left and right leg that forms the TV stand
• H8C Series 4K UHD Smart TV Quick Start Guide
• Important Safety Information and Warranty Card leaflet
• 4 screws (ST4×25) for 50″
• 4 screws (M4×20) for 55″
• Remote Control
• Power Cord

IMPORTANT: To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.

• Please check foam for accessories before discarding.

Required tools and devices

• Wireless router (not included) for Internet connectivity
• Phillips screwdriver (not included) to secure the TV stand
• HDMI and other types of cables (not included) to connect external devices to the TV
• Wall mount bracket (not included) if you prefer to mount the TV to the wall

Buttons and Ports on the H8C Series 4K UHD Smart TV

INSTALLATION

STEP 1. Attach the TV stand or wall mount bracket (not included)
Attach the TV Stand (For steps to attach the wall mount see page 6)
CAUTION:

• Be sure to disconnect the A/C power cord before installing a stand or Wall-Mount brackets.
• The LED display is very fragile and must be protected at all times when installing the legs that form the stand. Be sure to protect the TV screen from getting scratched or damaged by any hard objects. In addition, DO NOT exert pressure on the front of the TV at any time because it could crack.

To attach the left and right leg that forms the stand:

1. Carefully place your TV face down on a soft, flat surface to prevent damage to the TV or scratching to the screen.
2. Remove the 2 legs from the foam and then insert the legs into the bottom slots of the TV.
3. Use the screws that came inside the carton with your TV to secure each leg tightly.

Attach the Wall Mount Bracket (not included)
Before you begin the third-party manufacturer instructions, be sure to do the following things:

1. Place the TV face down on a clean, safe and cushioned surface.
2. Remove the TV stand if you already attached it.
3. Place the spacers (not included) in the corresponding bracket holes.

CAUTION:

• When you attach the mount, be sure to use the spacers (provided by the third-party manufacturer) between the TV and the bracket.
• To prevent internal damage to the TV and ensure it is mounted securely, be sure to use fixing screws (not provided) that are 9.5 – 11.5 mm in length when measured from the attaching surface of the mounting hook.

Follow instructions provided with the Wall mount bracket.

• To complete the installation, please contact the wall-mount manufacturer or the retailer from which you purchased the TV.
• The selected screws are 9.5 – 11.5 mm in length when measured from the attaching surface of the rear cover. The diameter and length of the screws differ depending on the Wallmount bracket model.

NOTE: The diameter and length of the screws differ depending on the wall mount bracket model.

STEP 2. Connect devices to your TV
Check to ensure that you have selected the right cables for the ports and that they are connected securely. Loose connections can affect the quality of the picture image and color.

Buttons on your TV remote

STEP 3. Begin using your remote

1. Slide the back cover to open the battery compartment of the remote control.
2. Insert two AAA size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and ( – ) ends indicated in the battery compartment.
3. Replace the battery compartment cover.

Important Information about the remote and batteries:

• Discard batteries in a designated disposal area. Do not throw them into a fire.
• Remove old batteries immediately to prevent them from leaking into the battery compartment.
• If you do not intend to use the remote control for a long time, then remove the batteries.
• Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
• Do not mix old and new batteries.
• Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries.
• Do not continue using the remote if it gets warm or hot.
• Call our Support Center immediately on the Hisense support website.

Remote Control Range Information

• The remote control can work at a distance of up to 26 feet in front of the TV set.
• It can work at a 30 degree horizontal or vertical angle.

Program Your Universal Cable or Satellite Remote Control to Operate Your New Hisense Television (only for USA)
If you would like to program your other household remote controls to your new Hisense television,please refer to the User’s Manual supplied by your Cable or Satellite provider. The Cable or Satellite providers’ User’s Manuals should include instructions on how to program their remote to your television. A list of Hisense codes for the most common Cable and Satellite providers are listed below. Use the Hisense code that is associated with your Cable or Satellite provider (if applicable).

• DIRECTV ……0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183
• Time Warner Cable ……386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463
• Comcast ……0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002
• Cox Communications ……0178, 10178, 1326, 1463
• Dish Network ……505, 627, 538, 720, 659

If the Hisense code associated with your Cable or Satellite provider is not listed, does not work or you cannot locate the instructions to program your remote, call your local Cable or Satellite provider’s customer service center. If your Cable or Satellite provider does not have a Hisense code available, please contact us at one of the phone numbers on Page 2.

Using Your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal’ Remote
If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal Remote’, then visit the Support page to view a list of the codes.

STEP 4. Power on the TV
Plug the power cord into a power outlet.

Press the Power button on the remote to turn on the TV. A splash screen that shows the Hisense logo appears. Next, the First-Time Setup Menu begins by prompting you to choose your Language, Country, and Time Zone.

STEP 5. Complete the first-time setup menu
After the splash screen that shows the Hisense logo appears, begin the first- time setup menu.

of the following sources below and then move to the next screen.

• TV

• AV

• COMPONENT

• HDMI

TIP: You only need to scan for channels if your TV is connected to an Antenna.

CONGRATULATIONS! Your TV is now ready to use.
Press the OK confirmation button on your remote if you are fine with the selections that appear on the screen. Otherwise, navigate to the back arrow on the screen to change your selection.

STEP 6. Begin to enjoy your TV
Your Smart TV is easy to use and brag-worthy!
Now that you’ve completed the first-time setup menu, the Home screen is your starting point for navigating the TV. Gone are the days where your TV only provides one way for you to be entertained. This showpiece provides you the convenience of watching a program on a live channel, accessing Video on Demand to watch a movie and many other entertainment options. Using your remote, press the Home button to begin enjoying your TV.

Disclaimer: Subscriptions or other payments may be required to access content through some applications. Some or all of the included or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations of included applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you accept such Disclaimer without any claim on Hisense at any time.

PRODUCT SPECIFICATIONS

”+” would be replaced by any number, letter or blank.
Disclaimer: All product, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise.

QUICK PROBLEM-SOLVING TIPS

When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below. If the problem is still not resolved, then contact us at one of the phone numbers on Page 2.

outlet.

•  Press the   Power button on the remote control to activate the unit from ‘Standby’ mode.

•  Check to see if the LED light is on or not. If it is, then the TV is receiving power.

I have connected an external source to my TV and I get no picture and/or sound.| •  Check for the correct output connection on the external source and for the correct input connection on the TV.

•  Make sure you have made the correct selection for the input mode for the incoming signal.

When I turn on my TV, there is a delay for a few seconds before the picture appears. Is this normal?| •  Yes, this is normal. The TV is initializing and searching for previous setting information.
The picture is normal but there is no sound| •  Check the volume settings.

•  Check if ‘Mute’ mode is set to On.

Sound but no picture or black and white picture| •  If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.

•  Check that the Color is set to 50 or higher.

•  Try different TV channels.

The sound and/or picture is distorted or appears wavy| •  An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away from the TV.

•  Insert the power plug of the TV set into another power outlet.

The sound and picture is blurry or cuts out| •  If using an external antenna, check the direction, position and connection of the antenna.

•  Adjust the direction of your antenna or reset or fine tune the channel.

A horizontal or vertical stripe appears on the picture and/or the picture is shaking| •  Check if there is an appliance or electric tool nearby that is causing interference.
The plastic cabinet makes a “clicking” type of sound| •  The ‘click’ sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
The remote control does not work| •  Confirm that TV still has power and is operational.

•  Change the batteries in the remote control.

•  Check if the batteries are correctly installed.

Certification and Compliance

FCC Notice
This device has been tested and found to comply with the limits for a Class B digital device under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the device into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
The Wi-Fi Module complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance of 20 centimetres between the radiator and your body.

• Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories.
• The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
• This TV includes dbx-tv Technology. dbx-tv is a trademark or registered trademark of THAT Corporation.
• ©2016. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense. Other brand and product names are registered trademarks of their respective owners.

References

• USA Location information - USA.com
• USA Location information - USA.com
• Home - Hisense USA
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