HOTPOINT WMA13 Washing Machine Installation Guide

: June 17, 2024
: Hotpoint

Table of Contents

HOTPOINT WMA13 Washing Machine
Product Information
Product Usage Instructions
Electricity Supply
Installation
The Dispenser Drawer
Programme Selector Dial
Using your Machine
Options
Automatic Features…
A Typical Wash Programme
Troubleshooting
Hotpoint guarantee
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

HOTPOINT WMA13 Washing Machine

Product Information

Specifications

Product Range : FIRST EDITION WMA13, WMA12, WMA11, WMA10, WMA9
Recommended Detergent : Persil range of detergent products
Dimensions : 600mm width, 600mm depth, 900mm height
Electrical Supply : Earthed appliance with a 13 amp (13A) fuse

Product Usage Instructions

Step 1: Electrical Guide
Choose a location for your washing machine on a solid floor with easily accessible electrical sockets and water supply taps. Make sure to leave sufficient space of 600mm width, 600mm depth, and 900mm height. Do not install the machine in a bath or shower room. It is important to earth the appliance.
Step 2: Installation Guide
Dispose of packaging material in a safe place and remove any labels. Carefully read through the installation guide before starting to ensure proper understanding of each stage. Incorrect installation or misuse may result in service charges for repairs.
Step 3: Dispenser Drawer
Familiarize yourself with the different compartments within the dispenser drawer. Hotpoint recommends using the Persil range of detergent products. Always follow the manufacturer’s dosage recommendations.
Step 4: Programme Selector Dial
Refer to the wash chart provided to select the desired programme. The chart includes examples of maximum washing load weight for different fabric types.
Step 5: Using your Machine
Learn how to start your selected programme and how to stop or change the programme if needed.
Step 6: Options Guide
Explore the available optional wash features that allow you to adjust your selected wash programme according to your needs. Progress indicator lights show the current stage of the programme cycle. Note that the selection of optional wash features and the temperature of the incoming water can affect the programme times.
Step 7: A Typical Wash Programme
Refer to the picture guide for a clear explanation of how to set a wash programme. Avoid overloading the washing machine.
Step 8: Troubleshooting
If you encounter any problems when using your washing machine, refer to the troubleshooting section. Follow the instructions provided before contacting customer service. Note that Hotpoint recommends switching off both the electricity and water supply to the appliance after completing a programme.

FAQ

Q: What type of fuse should I use for the appliance?
A: Use only 13 amp (13A) fuses that are ASTA approved to BS1362. The correct replacement can be identified by color coding or marking on the base of the plug.
Q: Can I change the mains lead?
A: Please refer to the manual for detailed instructions on changing the mains lead.

INSTRUCTIONS on INSTALLATION & USE for the FIRST EDITION RANGE
WMA13, WMA12, WMA11, WMA10, WMA9
Hotpoint recommends, for your own safety and to ensure you get the best possible results from your Washing Machine, you read through this booklet and follow these steps thoroughly.

STEP 1 Electrical Guide

Choose a location for your washing machine where possible on a solid floor, with the electrical sockets and water supply taps easily accessible.
Allow sufficient space: 600mm width, 600m depth and 900mm height.
DO NOT install in a bath or shower room.
WARNING : This appliance must be earthed.

STEP 2 Installation Guide

Dispose of packaging material in a safe place and remove any labels.
Please read through thoroughly to ensure you understand each stage before you begin.
Remember you may be charged for a service call if a problem with your washing machine is caused by incorrect installation or misuse.

STEP 3 Dispenser Drawer

Read through this section to familiarise yourself with the different compartments within the dispenser drawer.
Hotpoint recommend the Persil range of detergent products.
NOTE : Always follow manufacturer’s dosage recommendations.

STEP 4 Programme Selector Dial

A wash chart is provided to help you to select your required programme.
Examples given for the maximum washing load weight for different fabric types.

STEP 5 Using your Machine
How to start your selected programme and how to stop or change the programme if so required.
NOTE : Progress indicator lights show what stage in the programme cycle has been reached.

STEP 6 Options Guide
All available optional wash features are explained within this section – These allow you to adjust your selected wash programme to suit your needs.
NOTE : In addition to the temperature of the incoming water, the selection of optional wash features will affect the programme times.

STEP 7 A Typical Wash Programme
A picture guide provides a clear explanation how to set a wash programme.
DO NOT overload the washing machine.
NOTE : Hotpoint recommend, on completion of your programme, that you switch off both the electricity and water supply to the appliance.

STEP 8 Troubleshooting
Please refer to the Troubleshooting section if you have any problems when using your washing machine.
There may be nothing wrong!

Read the rest of these instructions to get the best from your appliance, remember to fill in your guarantee registration. Keep this Book in a safe place for quick reference.

Electricity Supply

WARNING : The appliance must be earthed.

Fuses
Your appliance comes fitted with a plug and a 13 amp (13A) fuse. If you need to replace the fuse, use only those rated at 13 amp (13A) and ASTA approved to BS1362. To change the fuse lift the holder to vertical position and lift the fuse out. To replace the fuse, insert the fuse and push fuse holder down into the locked position. Correct replacement is identified by colour coding or the marking on base of plug.

WARNING : Do not use the plug unless the fuse holder is in the locked position and the top cover firmly replaced.
Changing the Mains Lead
If you have damaged the existing lead and need a new one, contact Hotpoint Service UK on: 08709 066 066 or www.theservicecentre.co.uk (or in the Republic of Ireland on: 1850 302 200). A charge will be made. We strongly advised that fitting a new lead is carried out by a qualified electrician. Seek professional advice if you need to use an extension lead.

STEP 1

Changing the Plug
If you need to change your plug, if it does not fit your socket: isolate the machine from the mains supply. Cut off the supplied plug and safely dispose of the discarded plug. DO NOT plug into any other socket.
NOTE: If you change the plug, the colour of wires in the mains lead may not match the colour of the markings which show the different terminals in the plug.You must wire it as shown below:

CE marking certifies that this appliance conforms to the following EEC directives
Low Voltage Equipment – 72/23/EEC & 93/68/EEC
Electromagnetic Compatibility – 89/336/EEC, 92/31/EEC & 93/68/EEC

Installation

POLYSTYRENE BLOCK… This is part of the packaging and should have come away with the polystyrene base.
IF IT HAS NOT… REMOVE IT!
NOTE : YOU MAY NEED A SECOND PERSON TO HELP YOU RAISE AND LOWER THE APPLIANCE.
REMOVE TWO TRANSIT FIXINGS … Follow these instructions to remove the TWO transit fixings.
IMPORTANT : Situated, one either side of the rear panel, both transit bolts (complete with spacers) MUST be removed before use… Failure to do so may cause damage to your machine! It is important the transit bolt and spacer come out intact (see pic).
For safety ,replace both plastic covers over the holes left by removing the two bolts.
CONNECT TO THE WATER SUPPLY…
PLEASE USE THE NEW HOSES SUPPLIED, FITTED TO THE MACHINE.
Old hoses may cause leaks due to worn out washers. Check both hot and cold water supplies are running freely…
Connect fill hoses to water supply taps: Red or Grey Hose end to Hot and Blue Hose end to Cold.
TURN BOTH TAPS ON…
If you have no hot water supply…
A cold fill adaptor is available from your local Hotpoint authorised Service Centre or by calling the Genuine Parts & Accessories Hotline (see KEY CONTACTS).
DRAINAGE SYSTEM… we recommend one of the following
NOTE : ALTHOUGH YOU MAY NEED TO MOVE THE HOOKED END SUPPORT ALONG THE GREY DRAINAGE HOSE, DO NOT REMOVE IT.
WHICHEVER DRAINAGE METHOD YOU USE, MAKE SURE THAT THE HOOKED END SUPPORT IS FIXED LEVEL TO, OR ABOVE THE ‘PLUMBING INDICATOR LINE’
(see Getting to Know your Appliance)
STANDPIPE METHOD UNDER SINK METHOD
LEVEL?…
YOUR MACHINE WILL BE NOISY IF THE TWO FRONT FEET ARE NOT ADJUSTED SO THE MACHINE STANDS FIRM AND LEVEL. Turn one or both front feet clockwise until the machine stands firm and level.
The spring on each foot will stop them coming loose.
CONNECT TO THE POWER SUPPLY…
PLUG YOUR MACHINE INTO AN ELECTRICAL SOCKET WHICH IS EASILY ACCESSIBLE. SWITCH ON NOTE : Hotpoint recommend extension leads are not used.
Move your machine into position, take care not to trap or kink the hoses.
READY…
TO CHECK ALL PARTS OF THE INSTALLATION AND TO THOROUGHLY CLEAN THE INSIDE OF YOUR MACHINE:
RUN PROGRAMME ‘C’ (refer to ‘Programme Selector Dial’, STEP 4).

THIS WILL TAKE APPROXIMATELY 2hours 30minutes TO COMPLETE

The Dispenser Drawer

WARNING
Do not put any items into the drawer, other than detergents designed to be released from the drawer, as they may cause damage or blockage.

Index

Drawer release latch
Pre-wash detergent compartment Maximum 200ml powder or 100ml liquid
Main detergent compartment Maximum 400ml powder or 200ml liquid
Grate
Fabric conditioner compartment 120ml maximum

Dispensing Powder Detergent
To achieve the best wash results the manufacturer’s recommended amount of detergent should be measured and added to the main detergent compartment (II symbol) (max. 400ml).

Dispensing Liquid Detergent

We recommend the use of a detergent dosing ball, as provided by your detergent manufacturer.
Alternatively you can obtain a liquid detergent flap, a barrier for the dispenser drawer.
Contact Hotpoint Genuine Parts and Accessories (see Key Contacts)

Adding Fabric Conditioner
Pour the recommended amount of fabric conditioner into the compartment (flower symbol).
Do not exceed the maximum fill line.

Pre-wash Programme A and B
When selecting programme A or B add detergent to both the pre-wash compartment (I symbol) and the main wash compartment (II symbol).
DO NOT use in drum dosing devices with Pre-wash programmes A and B.

Programme Selector Dial

Wash Fabric label| Temp.

˚C

| Max. dry load| Approximate **programme time*| Spin speed
---|---|---|---|---
Automatic Pre-wash and Wash Programmes**

White Cotton, Heavy soil

A ****

| 95| 5.5kg| 2 hours 30minutes – 2 hours 40minutes| Fast
B
Cotton, Heavy soil| 40| 5.5kg| 1 hour 40minutes – 1 hour 50minutes| Fast
Wash **Programmes**

White Cotton & Linen without special finishes.
C

K ****

Warning: not for woolen silk or delicate items.

| 35| 1kg| 35 – 45minutes| Slow
L ** Cold wash 55minutes – cold fill only, no heating action. 25 3kg 1 hour 5minutes Slow
Rinse and Spin Programmes**

M **** Rinse and Fast Spin – Cotton

P Fast Spin – Cotton

WEIGHT OF WASH LOAD
Two examples of maximum wash loads for different types of fabric:
COTTON

Pair of Pyjamas
Bath Towels
Shirts
Blouses
Items of Underwear

= 5.5kg

SYNTHETIC

```
1. Children’s Dresses
```
Shirts
Blouses
Pair of Pyjamas
Items of Underwear

= 3kg

NOTE:
When the programme has finished, return the programme selector dial to the ‘OFF’ position.

Using your Machine

WARNINGS
In the unlikely event of something not working, see ‘Troubleshooting’ STEP 8.

On-Off / Selecting a programme…
The machine is switched on, by turning the programme selector dial away from the ‘OFF ’position to your selected programme. To start the programme press and release the ‘START/Hold To Reset’ button.
NOTE : When the programme has finished, return the programme selector dial to the ‘OFF ’position.

To pause a programme…
To pause a programme hold the ‘START/Hold To Reset’ button for two seconds until the ‘Prog End’ indicator light flashes. To continue, press the ‘START/Hold To Reset’ button once more.

To change a programme…
If you want to change a programme hold the ‘START/Hold To Reset’ button for two seconds until the ‘Prog End’ indicator light flashes.
You can then change the programme. Then press the ‘START/Hold To Reset’ button once more.

NOTE
If you turn the programme selector dial during a programme, the ‘Active’ indicator light will flash to show that the programme running is not that shown on the dial. Turn the dial to the original programme to stop the flashing.
The flashing will automatically stop when the programme enters the rinse phase.

Progress indicator lights…

The ‘Active’ indicator light will come on as soon as the selected programme has started. This light will remain lit throughout the programme and will go out when the programme has finished.
The ‘Prog End’ indicator light will come on after the selected programme has finished. This light will remain lit until you return the programme selector dial to its ‘OFF’ position, or start another programme.

Door Locked indicator light…

The ‘Door Locked’ indicator light will come on two seconds after you press the ‘START/Hold to Reset’ button and will stay lit throughout the programme. A short time after the programme has finished the indicator light will go out and you can then open the door.
Selected programmes will not start if the door is not closed properly, the ‘Door Locked’ indicator light will flash to show this. Push the door shut until you hear the catch click.

Options

Button Selection : To select an option, press the button and you will see a light come on above the button.
Press again to cancel, and the light will go out.
You cannot alter the options once the machine is running. NOTE : Remember to cancel buttons after use!
Super Rinse… use this option for…
Large wash loads and items for young children or people with sensitive skin.
This option increases the water level of the first two rinses.
This is not available with Cold Wash, Rinse and Spin or Spin only programmes.
Energy Saver… use this option to…
Save money and time on lightly soiled loads.
This is not available with Quick Wash, Rinse and Spin or Spin only programmes.
Rinse Hold… use this option to…
Help reduce the creasing of delicate or synthetic fabrics by holding clothes in the final rinse water.
The ‘Rinse Hold’ option light will flash to indicate that the programme is holding the clothes in the final rinse water. Complete the final spin by pressing the ‘Rinse Hold’ button when the light is flashing..
This is not available with Wool or Spin only programmes.

Automatic Features…

Auto half load
Auto half load saves you time and money when washing smaller loads.
Water levels are automatically adjusted to cater for the different loads.
Unbalanced load warning
Your machine has an inbuilt feature to prevent it spinning with an unbalanced load. This will minimise excessive vibration and prolong the life of the machine. Before each spin the machine ‘senses’ the load within the drum and if the machine considers the load to be unbalanced, it will not automatically spin. Instead the machine will try to redistribute the load to achieve balance by tumbling backwards and forwards. If it is unable to balance the load after the fifth attempt the machine will abort the spin process and the load will still be wet at the end of the programme.
If this safety feature is encountered you can spin the load after first opening the door, redistributing the load and selecting a fast or slow, spin only programme. In the case of small loads or single items you may try adding some extra items of a comparable size to help balance the load.

A Typical Wash Programme

Sort laundry into groups by wash care labels.
Load the machine, making sure that the laundry is not trapped in the door. Close the door by pushing it until it clicks.
Add detergent (and fabric conditioner if required) to the dispenser drawer (see STEP 3).
Refer to the detergent manufacturer’s dosage instructions.
Turn the programme selector dial from the ‘OFF ’position to the programme required (see STEP 4).
The ‘Prog End’ light will illuminate to indicate that the machine has power.
Select any optional wash feature(s) that you may require by pressing the appropriate button(s)(see STEP 6) indicator lights will show what you have chosen.
When all selections have been made press the ‘START/Hold To Reset’ button.
The ‘Prog End light will go out and the ‘Active’ light will illuminate to indicate the start of a programme. After a short time the ‘Door Locked’ indicator light will illuminate.
To cancel a programme once the machine has started, press and hold the ‘START/Hold To Reset’ button for two seconds, until the ‘Prog End’ light flashes.
You can then make a new selection. Press the ‘START/Hold To Reset’ button again to carry on.
During the wash, the ‘Active’ and ‘Door Locked’ indicator light will remain lit.
When the programme has finished the ‘Prog End’ and ‘Door Locked’ indicator lights will remain lit.
After a short time the ‘Door Locked’ indicator light will go out. You can then open the door.
To switch the machine off, return the programme selector dial to the ‘OFF’ position.
The ‘Prog End’ light will go out.
We also recommend that you switch off the electricity and water supply.

WARNINGS

DO NOT allow children to play with the appliance or tamper with the controls.
DO NOT overload the appliance!
It may damage the laundry and reduce the quality of the wash.
During the wash cycle, remember that the door glass may become hot to the touch.
DO NOT open the dispenser drawer during any programme.
DO NOT try to open the door when the ‘Door Locked’ indicator light is on.
If you stop a programme part way through a wash or there is a power cut, take care when opening the door, the machine may contain hot water.

Troubleshooting

Wash care Tips
Before washing

Do not overload the machine (maximum load 5.5kg).
In addition to reducing the quality of the wash, this may also damage your laundry and the machine.
We strongly recommend that you do not wash underwired bras in this machine. Should the wires become detached it could cause damage to your clothes and the machine. If the washcare label states that the bra is machine washable, then we advise placing it in a sealed pillow case or a similar washbag.
Do not use the machine if the item to be washed does not have a wash label.

Before washing laundry we recommend that you do the following

Pre-treat awkward stains with washable treatments.
Do not wash any items that have previously been treated with solvents.
Close zips, fasten belts, tie strings and close press studs to prevent tangling.
Empty ALL objects from pockets as they may damage the clothes and the machine.
Limit the size of absorbent loads ie .towels ,to 3kg (7lb) to give good washing and rinsing results.
Place small items in a wash bag. Always follow the care label on items when choosing the wash programme.
Wash non-colour fast items or really dirty laundry separately as they may affect other items.

Indicator Lights

The ‘Door Locked’ indicator light

If the ‘Door Locked’ indicator light is flashing: Shut the door firmly, until it clicks.
The ‘Door Locked’ indicator light should now stay on.
If the door will not open… Check the programme has finished, is the ‘Prog End’ indicator light lit? It takes about two minutes for the ‘Door Locked’ indicator light to go out after a programme has finished.
The door will not open until the ‘Door Locked’ indicator light has gone out.

The ‘Active’ and ‘Prog End’ indicator lights are both flashing…
This means that the machine cannot fill.
Check that the water supply is turned on and that the inlet hoses are not kinked.

The ‘Active’ indicator light is flashing…
If the ‘Active’ indicator light is flashing:
This means that the programme selector dial has been moved since the programme started.
Return the dial to the original selection.

If your machine is still not working contact
Repair Service and Information Desk UK 08709 066 066
Republic of Ireland 1850302 200
You will be asked for the following details: Name and Address, Post Code, Telephone Number ,Date of Purchase, Colour and Model/Serial Numbers – which can be found on the inside of the door.
Clear and precise details of the query or fault.
Remember, you may be charged for a service call if a problem with your machine is caused by incorrect installation or misuse.

More ‘Troubleshooting information and general product advice can be found on our website, visit : www.theservicecentre.co.uk/help

Getting to Know your Appliance

Cleaning the Exterior
Use a damp cloth or silicon polish to clean the exterior surfaces of the appliance.
Cleaning the Door Bowl
Clean the internal surface of the door bowl regularly with a soft cloth. A build up of soap powder and water hardness residue may result in water leaking from the door.

Cleaning the Dispenser Drawer & Compartments
It is advisable to clean the dispenser drawer regularly:

Pull the drawer out until it reaches its stop.
Press the drawer release latch down to remove the dispenser drawer.
Clean and dry the dispenser drawer, syphons, grate and fabric conditioner exit channel (A).
Also, regularly clean the outlet pipe area (B).
Relocate the dispenser drawer and push it firmly back into place.

WARNINGS

Do not clean any part of the machine with abrasive cleaners, scouring agents, acids, any bleaches or metal polish, as they may cause damage.
Do not try to clean any part of the dispenser drawer while the machine is working.

Key Contacts
After Sales Service
Over 1200 trained specialists, directly employed by us, ensure that you can have complete confidence in both the appliances and services we offer.

Repair Service and Information Desk
UK: 08709 066 066
(Open 8 to 8 Mon – Fri, 8 to 6 Sat, 10 to 4 Sun & Bank Holidays) www.theservicecentre.co.uk
Republic of Ireland : 1850 302 200
Note : Our operators will require the following information

The Model number (which can be found on the control panel)
The Serial number (which can be found on the inner door trim)

Extended Warranties
UK : 08709 088 088
(Open 8 to 8 Mon – Sun)
www.theservicecentre.co.uk
Republic of Ireland : 1850 502 200
Genuine Parts and Accessories
UK : 08709 077 077
(Open 8-30 to 5-30 Mon – Fri & 9 to 12 Sat)
www.theservicecentre.co.uk
Republic of Ireland : (01) 842 6836

Hotpoint guarantee

“Satisfaction guaranteed or your money back”
We give you a unique ‘satisfaction guaranteed’ promise – valid for 90 days – after you have purchased your Hotpoint appliance. If there is a technical problem simply call Hotpoint Repair service or visit our web-site at
www.theservicecentre.co.uk and where necessary, we will arrange for an engineer to call. If the technical problem is not resolved under this guarantee, we will replace your machine or, if you prefer, give you your money back.
All Hotpoint appliances carry a fully inclusive 12 month parts and Labour guarantee as well as free replacement parts for the first 5 years (except microwaves, selected integrated appliances and cooker hoods, which have a one year guarantee) provided that they are fitted by a Hotpoint engineer.

Guarantee terms and conditions
Your guarantee is only applicable in the United Kingdom or Republic of Ireland and is subject to the following provisions that your appliance

Has been installed and used correctly in accordance with this instruction booklet.
Has been used solely for domestic purposes and is located on domestic premises (i.e.. not for commercial or trade use).
Has been properly connected to a suitable electrical supply voltage as stated on the appliance rating plate.
Has not been subject to misuse, accident, modified or repaired by anyone other than one of our own service engineers.

For pre purchase information on any other Hotpoint product,
call: 08701 50 60 70 or visit: www.hotpoint.co.uk

Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right to use quality recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully.
To minimise risk of injury to children, remove the door, plug and cut mains cable off flush with the appliance. Dispose of these parts separately to ensure that the appliance can no longer be plugged into a mains socket, and the door cannot be locked shut.

After Sales Service
“No company is better positioned to offer an after sales service on a Hotpoint appliance than us – the manufacturer”.

As part of our commitment to you, all Hotpoint appliances have the added benefit of a fully inclusive parts and labor guarantee for the first 12 months. In addition to this you also have the advantage of free replacement parts for the first 5 years when fitted by a Hotpoint engineer. When the 12 months parts and labor guarantee expires we offer the following after sales service options:
Repair Service and Information Help Desk
UK : 08709 066066
www.theservicecentre.co.uk
Republic of Ireland : 1850 302 200
Note : Our operators will require the Model number and the Serial number of your appliance.
Available 364 days a year with a fast, effective and value for money service. We have the largest white goods repair service in the UK with over 1200 of our own fully trained engineers. All repairs include a parts and labour guarantee for 12 months from the date of the repair.
If you require any information or have any questions about your appliance, our operators are on hand with help and advice.
All this ensures that you will receive the best available after sales service possible.
Extended Warranties
UK : 08709 088 088
www.theservicecentre.co.uk
Republic of Ireland : 1850 502 200
Whether you have just one or a number of Hotpoint appliances in your kitchen, we offer two service cover plans to give you total peace of mind.

Repair Protection Plan – FREE service repairs for a single Hotpoint appliance during the period of cover.
Kitchen Cover – FREE service repairs for all your Hotpoint appliances less than 8 years old.

Genuine Parts and Accessories
UK : 08709 077 077
www.theservicecentre.co.uk
Republic of Ireland : (01) 842 6836

A wide range of genuine parts and accessories are available from our hotline or through our web site.
Genuine parts and accessories, extended warranties and service repairs are all
available on our web-site at

www.theservicecentre.co.uk
General Domestic Appliances Limited, Morley Way, Peterborough, PE2 9JB.
PRINTED BY SIMLEX . FOUR ASHES, WOLVERHAMPTON.
February 2003 Part no. 1666200026-01