KRAMER VM-10H2 4K HDMI Module User Manual

June 16, 2024
Kramer

KRAMER VM-10H2 4K HDMI Module

KRAMER-VM-10H2-4K-HDMI-Module-PRODUCT

Introduction

Welcome to Kramer Electronics! Since 1981, Kramer Electronics has been providing a world of unique, creative, and affordable solutions to the vast range of problems that confront video, audio, presentation, and broadcasting professionals daily. In recent years, we have redesigned and upgraded most of our line, making the best even better!

Getting Started

We recommend that you:

  • Unpack the equipment carefully and save the original box and packaging materials for possible future shipment.
  • Review the contents of this user manual. Go to www.kramerav.com/downloads/VM-10H2 to check for up-to-date user manuals, and application programs, and to check if firmware upgrades are available (where appropriate).

Achieving the Best Performance

  • For optimum range and performance, use the recommended Kramer cables available at www.kramerav.com/product/VM-10H2.
  • Do not secure the cables in tight bundles or roll the slack into tight coils.
  • Avoid interference from neighbouring electrical appliances that may adversely influence signal quality.
  • Position your Kramer VM-10H2 away from moisture, excessive sunlight and dust. This equipment is to be used only inside a building. It may only be connected to other equipment that is installed inside a building.

Safety Instructions

Caution

  • This equipment is to be used only inside a building. It may only be connected to other equipment that is installed inside a building.
  • For products with relay terminals and GPI\O ports, please refer to the permitted rating for an external connection, located next to the terminal or in the User Manual.
  • There are no operator-serviceable parts inside the unit.

Warning

  • Use only the power cord that is supplied with the unit.
  • Disconnect the power and unplug the unit from the wall before installing it.
  • Do not open the unit. High voltages can cause electrical shock! Servicing by qualified personnel only.
  • To ensure continuous risk protection, replace fuses only according to the rating specified on the product label which lis ocated on the bottom of the unit.

Recycling Kramer Products
The Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC aims to reduce the amount of WEEE sent for disposal to landfill or incineration by requiring it to be collected and recycled. To comply with the WEEE Directive, Kramer Electronics has made arrangements with the European Advanced Recycling Network (EARN) and will cover any costs of treatment, recycling and recovery of waste Kramer Electronics branded equipment on arrival at the EARN facility. For details of Kramer’s recycling arrangements in your particular country go to our recycling pages at www.kramerav.com/support/recycling.

Overview

Congratulations on purchasing your Kramer VM-10H2 4K HDMI 2.0 1:10 DA. The VM- 10H2 is a 1:10 distribution amplifier for up to 4K@60Hz (4:4:4) HDMI 2.0 signals, complying with HDCP 2.2 content protection standards. The unit takes one HDMI input, equalizes and reclocks the signal, and distributes it to ten identical outputs.

Exceptional Quality

  • High-Performance Distributor – Professional 1:10 HDMI distributor for up to 4K@60Hz
    (4:4:4) video resolution signals. One HDMI 2.0 HDCP 2.2 input signal is amplified and distributed to ten identical output signals, with signals rebuilt using Kramer Equalization & re-Klocking™ Technology to gain longer distances.

  • HDMI Signal Transmission – HDR, HDMI 2.0 and HDCP 2.2 compliant signal, supporting deep colour, x.v.Color™, lip sync, 7.1 PCM, Dolby TrueHD, DTS-HD, 2K, 4K, and 3D. EDID and CEC (OUT 1 only) signals are passed through from the source to the displays.

Advanced and User-friendly Operation

  • User-Friendly Operation – Comprehensive signal distribution features and signal mode-forcing options such as RGB forcing, HDCP authorization, and video-wall synced operation control. Intuitive EDID acquisition, selection, and setting using front panel buttons and LED indications. Auto-EDID feature for even simpler EDID operation.

Flexible Connectivity

  • Cost-Effective Field Maintenance – Mini-USB connection for simple field firmware upgrade and easy EDID handling using the Kramer EDID-Designer tool. Selectable distributor maintenance options and status indicators for fast and effective troubleshooting.
  • I-EDIDPro™ Kramer Intelligent EDID Processing™ – Intelligent EDID handling, processing and pass-through algorithm that ensures plug-and-play operation for HDMI source and display systems.
  • Easy Installation – 19” enclosure for rack mounting a unit in a 1U rack space with included Simple distribution of high-resolution 4K signals in corporate, education, hospitality and government market segments.

Typical Applications

The VM-10H2 is ideal for the simple distribution of high-resolution 4K signals in corporate, education, hospitality and government market segments.

Controlling Your VM-10H2

Control your VM-10H2 by RS-232 serial commands transmitted by a touch screen system, PC, or other serial controller using Protocol 3000 (see Protocol 3000).

Firmware Update

You can update to the latest version of firmware:

  1. Set DIP-switch 8 down (to indicate a firmware update).
  2. Power VM-10H2 OFF and ON for the new DIP-switch settings to activate. Optionally connect RS-232 to PC to use Hercules to track firmware upgrade progress.
  3. Plug a USB cable from your PC to the mini-USB port on the VM-10H2. A toolbox folder (from the VM-10H2 device) opens on the PC.
  4. Go to www.kramerav.com/downloads/VM-10H2 and copy the latest firmware file VM_10H2(P0.4F).bin to the open toolbox folder on the PC.
  5. Unplug the USB cable. All output LEDs light on. Output LEDs 1-10 light in sequence. When all output LEDs are off, the update is complete. The model name is displayed by Hercules.
  6. Set DIP-switch 8 up.
  7. Power VM-10H2 OFF and ON for the update to take effect.

Defining the VM-10H2 4K HDMI 2.0 1:10 DA

KRAMER-VM-10H2-4K-HDMI-Module-FIG-1

Mounting VM-10H2

This section provides instructions for rack mounting VM-10H2. Before installing in a rack, verify that the environment is within the recommended range:

  • Operation temperature – 0º to 40ºC (32 to 104ºF).
  • Storage temperature – -40º to +70ºC (-40 to +158ºF).
  • Humidity – 10% to 90%, RHL non-condensing.
  • VM-10H2 must be placed upright in the correct horizontal position.

Caution

  • Mount VM-10H2 in the rack before connecting any cables or power.

Warning

  • Ensure that the environment (e.g., maximum ambient temperature & air flow) is compatible with the device.
  • Avoid uneven mechanical loading.
  • Appropriate consideration of equipment nameplate ratings should be used to avoid overloading of the circuits.
  • Reliable earthing of rack-mounted equipment should be maintained.

To mount the VM-10H2 on a rack
Attach both ear brackets by removing the screws from each side of the machine and replacing those screws through the ear brackets or placing the machine on a table.

Connecting the VM-10H2

Always switch off the power to each device before connecting it to your VM- 10H2. After connecting your VM-10H2, connect its power and then switch on the power to each device.

To connect the VM-10H2

  1. Set the DIP-switches 8 as needed (see Setting the DIP-Switches on).
  2. Connect an HDMI source (for example, a Blu-ray player) to the INPUT 6 connector.
  3. Connect the ten OUT connectors 7 to up to ten HDMI acceptors (for example, 4K displays). Not all outputs must be connected.
  4. Connect the power cord to the mains electricity.
  5. Turn ON the POWER 10.
  6. Acquire the EDID (see Acquiring and Setting the Current EDID).KRAMER-VM-10H2-4K-HDMI-Module-FIG-3

Connecting to VM-10H2 via RS-232
The VM-10H2 features an RS-232 3-pin terminal block connector allowing the RS-232 to control the VM-10H2.

Connect the RS-232 terminal block 9 on the rear panel of the VM-10H2 to a PC/controller, as follows:

  • TX pin to Pin 2
  • RX pin to Pin 3
  • GND pin to Pin 5

Operating the VM-10H2

User operation consists of setting the DIP switches and acquiring an EDID as needed.

Setting the DIP-Switches
The SETUP DIP-switches 8 located on the rear panel are used for video wall, 5V DC, MAC settings and force RGB.KRAMER-VM-10H2-4K-HDMI-Module-
FIG-5

  • The DIP-switch status is sampled when the device is reset. The unit must be powered off and on for the new settings to activate.

Acquiring and Setting the Current EDID

You can acquire and set the EDID Using Front Panel Buttons, RS-232 Serial Commands, and Kramer EDID Designer.

Using Front Panel Buttons
To acquire the current EDID:

  • Press the EDID SELECT button 3 . The EDID SELECT and EDID READ buttons light. The output port LED of the currently used EDID lights.
    • If the currently used EDID is the default EDID, then the LEDs of all ports flash.

To set the current EDID:

  1. Press the EDID SELECT button 3. The EDID SELECT and EDID READ buttons light.
  2. Continue pressing the EDID SELECT button. The output port LEDs light in sequence (even for disconnected ports) until the desired output port is reached. An additional button press after the last port enables the selection of the default EDID and all output port LEDs flash. Another press selects the 1st output port and the sequence begins again.
  3. When the desired EDID source is reached, press the EDID READ button 2. VM-10H2 reads the EDID for a few seconds and syncs the displays.
    • Upon displays syncing, an interruption in the video outputs may be noticed.
    • When completed, the EDID SELECT and EDID READ LEDs turn OFF and all LEDs return to the status display mode (i.e., only ports connected to active devices have their corresponding LEDs lit).
    • If a disconnected output port is chosen or the EDID cannot be read, the VM-10H2 loads the default EDID.

Using RS-232 Serial Commands
Connect a PC or other serial controller to VM-10H2 RS-232. Use the Protocol 3000 commands (see Protocol 3000 on page 12 and EDID Handling Commands on page 23) to control the VM-10H2.

Using Kramer EDID Designer
The EDID Designer can be downloaded from the Kramer website at: www.kramerav.com/product/VM-10H2.

The EDID for each input can be changed independently by uploading an EDID binary file to each input via the RS-232 port using Kramer EDID Designer.

Default EDID

Monitor

  • Model name …………… VM-10H2
  • Manufacturer…………. KMR
  • Plug and Play ID ……… KMR1200
  • Serial number ………… n/a
  • Manufacture date ……… 2016, ISO week 14
  • Filter driver………… None
  • EDID revision ………… 1.3
  • Input signal type …….. Digital
  • Color bit depth ………. Undefined
  • Display type …………. Monochrome/grayscale
  • Screen size ………….. 520 x 320 mm (24.0 in)
  • Power management ……… Standby, Suspend, Active off/sleep
  • Extension blocs ………. 1 (CEA-EXT) DDC/CI………………. Not supported

Colour characteristics

  • Default color space …… Non-sRGB
  • Display gamma ………… 2.20
  • Red chromaticity ……… Rx 0.674 – Ry 0.319
  • Green chromaticity ……. Gx 0.188 – Gy 0.706
  • Blue chromaticity …….. Bx 0.148 – By 0.064
  • White point (default) …. Wx 0.313 – Wy 0.329
  • Additional descriptors … None

Timing characteristics

  • Horizontal scan range …. 30-83kHz
  • Vertical scan range …… 56-76Hz
  • Video bandwidth ………. 170MHz
  • CVT standard …………. Not supported
  • GTF standard …………. Not supported
  • Additional descriptors … Established timings
  • Preferred timing ……… Yes
  • Native/preferred timing.. 1920x1080p at 60Hz
  • Modeline…………… “1920×1080” 148.500 1920 2008 2052 2200 1080 1084 1089 1125 +hsync +vsync

Standard timings supported

  • 640 x 480p at 60Hz – IBM VGA
  • 640 x 480p at 72Hz – VESA
  • 640 x 480p at 75Hz – VESA
  • 800 x 600p at 60Hz – VESA
  • 800 x 600p at 72Hz – VESA
  • 800 x 600p at 75Hz – VESA
  • 1024 x 768p at 60Hz – VESA
  • 1024 x 768p at 70Hz – VESA
  • 1024 x 768p at 75Hz – VESA
  • 1280 x 1024p at 75Hz – VESA
  • 1600 x 900p at 60Hz – VESA STD
  • 1280 x 800p at 60Hz – VESA STD
  • 1600 x 1200p at 60Hz – VESA STD
  • 1024 x 768p at 85Hz – VESA STD
  • 800 x 600p at 85Hz – VESA STD
  • 640 x 480p at 85Hz – VESA STD
  • 1152 x 864p at 75Hz – VESA STD
  • 1280 x 960p at 60Hz – VESA STD
  • 848 x 480p at 60Hz – VESA
  • 1280 x 768p at 60Hz – VESA
  • 1280 x 1024p at 60Hz – VESA
  • 1360 x 768p at 60Hz – VESA
  • 1440 x 900p at 60Hz – VESA
  • 1400 x 1050p at 60Hz – VESA
  • 1650 x 1050p at 60Hz – VESA

EIA/CEA-861 Information

  • Revision number ………. 3
  • IT underscan …………. Supported
  • Basic audio ………….. Supported
  • YCbCr 4:4:4 ………….. Not supported
  • YCbCr 4:2:2 ………….. Not supported
  • Native formats ……….. 1
  • Detailed timing #1 ……. 720x480i at 30Hz
  • Modeline…………… “720×480” 8.490 720 808 857 981 480 488 498 570 interlace +hsync +vsync
  • Detailed timing #2 ……. 852x480p at 60Hz (16:9)
  • Modeline …………… “852×480” 49.450 852 1380 1429 1572 480 484 489 525 +hsync +vsync
  • Detailed timing #3 ……. 1366x768p at 50Hz (16:9)
  • Modeline…………… “1366×768” 84.650 1366 1894 1943 2086 768 772 777 813 +hsync +vsync
  • Detailed timing #4 ……. 1366x768p at 60Hz (16:9)
  • Modeline …………… “1366×768” 101.610 1366 1894 1943 2086 768 772 777 813 +hsync +vsync
  • Detailed timing #5 ……. 720x576p at 50Hz (4:3)
  • Modeline …………… “720×576” 27.370 720 728 841 880 576 578 596 621 -hsync -vsync
  • CE video identifiers (VICs) – timing/formats supported
  • 1920 x 1080p at 60Hz – HDTV (16:9, 1:1) [Native[
  • 1920 x 1080i at 60Hz – HDTV (16:9, 1:1(
  • 720 x 480p at 60Hz – EDTV (4:3, 8:9(
  • 1920 x 1080i at 50Hz – HDTV (16:9, 1:1(|
  • 1920 x 1080p at 50Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 24Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • 1920 x 1080p at 30Hz – HDTV (16:9, 1:1(
  • NB: NTSC refresh rate = (Hz*1000/1001

CE audio data (formats supported) LPCM 2-channel, 16/20/24 bit depths at 32/44/48 kHz

CE speaker allocation data

  • Channel configuration… 2.0
  • Front left/right……… Yes
  • Front LFE……………. No
  • Front center…………. No
  • Rear left/right………. No
  • Rear centre………….. No
  • Front left/right centre.. No
  • Rear left/right centre… No
  • Rear LFE…………….. No

CE vendor-specific data (VSDB)

  • IEEE registration number. 0x000C03
  • CEC physical address….. 1.0.0.3
  • Maximum TMDS clock……. 165MHz

Report information

  • Date generated……….. 19/02/2019
  • Software revision…….. 2.70.0.989
  • Data source………….. Real-time 0x0071
  • Operating system……… 6.1.7601.2.Service Pack 1

Raw data
00, FF, FF, FF, FF, FF, FF,00,2D, B2,00,12,00,00,00,00,0E,1A,01,03,80,34,20,78, E2, B3,25, AC,51,30, B4,26, 10,50,54,2D, CF,00, A9, C0,81,00, A9,40,61,59,45,59,31,59,71,4F,81,40,02,3A,80,18,71,38,2D,40,58,2C, 45,00,0F,24,21,00,00,1E,00,00,00, FD,00,38,4C,1E,53,11,00,0A,20,20,20,20,20,20,00,00,00, FC,00,56, 4D,2D,31,30,48,32,0A,20,20,20,20,20,00,00,00, F7,00,00,08,42, A2,20,00,00,00,00,00,00,00,00,01, AF, 02,03,23, C1,50,90,05,02,14,1F,20,22,5D,5F,61,62,64,66,67,69,6B,23,09,07,07,83,01,00,00,65,03,0C, 00,10,03,51,03, D0,05,21, F0,2D,00,58,31,45,00,0F,1A,21,00,00,9E,51,13,54, D0,32, E0,2D,10,10,31,45, 80 , BA,88,21,00,00,1E,11,21,56, D0,52,00,2D,30,10,31,45,80, BA,88,21,00,00,1E, B1,27,56, D0,52,00,2D, 30,10,31,45,80, BA,88,21,00,00,1E, B1,0A, D0, A0,20,40,2D,20,08,71,22,01,80, E0,21,00,00,00,00, F1,CF

Technical Specifications

KRAMER-VM-10H2-4K-HDMI-Module-FIG-6

Default Communication Parameters

KRAMER-VM-10H2-4K-HDMI-Module-FIG-7

Protocol 3000

The VM-10H2 4K HDMI 2.0 1:10 DA can be operated using the Kramer Protocol 3000 serial commands. The command framing varies according to how you interface with the VM-10H2. Generally, a basic video input switching command that routes a layer 1 video signal to HDMI out 1 from HDMI input 2 (ROUTE 1,1,2), is entered as follows:

  • Terminal communication software, such as Hercules:KRAMER-VM-10H2-4K-HDMI-Module-FIG-8

The framing of the command varies according to the terminal communication software.

  • K-Touch Builder (Kramer software):
  • K-Config (Kramer configuration software):KRAMER-VM-10H2-4K-HDMI-Module-FIG-10

All the examples provided in this section are based on using the K-Config software. You can enter commands directly using terminal communication software (e.g., Hercules) by connecting a PC to the serial or RS-232 port on the VM-10H2. To enter CR press the Enter key (LF is also sent but is ignored by the command parser). Commands sent from various non-Kramer controllers (e.g., Crestron) may require special coding for some characters (such as/X##). For more information, refer to your controller’s documentation.

For more information about Protocol 3000 commands, see:

  • Understanding Protocol 3000 on
  • Kramer Protocol 3000 Syntax on
  • Protocol 3000 Commands on

Understanding Protocol 3000

Protocol 3000 commands are structured according to the following:

  • Command – A sequence of ASCII letters (A–Z, a–z and -). A command and its parameters must be separated by at least one space.
  • Parameters – A sequence of alphanumeric ASCII characters (0–9, A–Z, a–z and some special characters for specific commands). Parameters are separated by commas.
  • Message string – Every command entered as part of a message string begins with a message starting character and ends with a message closing character.

A string can contain more than one command. Commands are separated by a pipe (|) character.

  • Message starting character:

    – For host command/query

    ~ – For device response

  • Device address – K-NET Device ID followed by @ (optional, K-NET only)

  • Query sign –? follows some commands to define a query request

  • Message closing character:

    • ␍ – Carriage return for host messages (ASCII 13)
    • ␍␊ – Carriage return for device messages (ASCII 13) and line-feed (ASCII 10)
  • Command chain separator character – Multiple commands can be chained in the same string. Each command is delimited by a pipe character (|). When chaining commands, enter the message starting character and the message closing character only at the beginning and end of the string.

Spaces between parameters or command terms are ignored. Commands in the string do not execute until the closing character is entered. A separate response is sent for every command in the chain.

Kramer Protocol 3000 Syntax

The Kramer Protocol 3000 syntax uses the following delimiters:

  • CR = Carriage return (ASCII 13 = 0x0D)
  • LF = Line feed (ASCII 10 = 0x0A)
  • SP = Space (ASCII 32 = 0x20)

Some commands have short name syntax in addition to long name syntax to enable faster typing. The response is always in long syntax.

The Protocol 3000 syntax is in the following format:

  • Host Message Format:

KRAMER-VM-10H2-4K-HDMI-Module-FIG-11

  • Simple Command – Command string with only one command without addressing:KRAMER-VM-10H2-4K-HDMI-Module-FIG-12
  • Command String – Formal syntax with command concatenation and addressing:KRAMER-VM-10H2-4K-HDMI-Module-FIG-13
  • Device Message Format:KRAMER-VM-10H2-4K-HDMI-Module-FIG-14
  • Device Long Response – Echoing command:KRAMER-VM-10H2-4K-HDMI-Module-FIG-15

Protocol 3000 Commands

System Commands
All devices running Protocol 3000 use these commands.KRAMER-VM-10H2-4K-HDMI-
Module-FIG-16

BUILD-DATE

KRAMER-VM-10H2-4K-HDMI-Module-FIG-18

FACTORY

KRAMER-VM-10H2-4K-HDMI-Module-FIG-19

HELP

KRAMER-VM-10H2-4K-HDMI-Module-FIG-20

MODEL

KRAMER-VM-10H2-4K-HDMI-Module-FIG-21

PROT-VER

KRAMER-VM-10H2-4K-HDMI-Module-FIG-22

RESET

KRAMER-VM-10H2-4K-HDMI-Module-FIG-23

SN

KRAMER-VM-10H2-4K-HDMI-Module-FIG-24

VERSION

KRAMER-VM-10H2-4K-HDMI-Module-FIG-25

System Commands

KRAMER-VM-10H2-4K-HDMI-Module-FIG-26

AV-SW-TIMEOUT

KRAMER-VM-10H2-4K-HDMI-Module-FIG-27

DISPLAY

KRAMER-VM-10H2-4K-HDMI-Module-FIG-28

DPSW-STATUS

KRAMER-VM-10H2-4K-HDMI-Module-FIG-29

HDCP-STAT

KRAMER-VM-10H2-4K-HDMI-Module-FIG-30

SIGNAL

KRAMER-VM-10H2-4K-HDMI-Module-FIG-31

EDID Handling Commands

KRAMER-VM-10H2-4K-HDMI-Module-FIG-32

CPEDID

KRAMER-VM-10H2-4K-HDMI-Module-FIG-33

GEDID

KRAMER-VM-10H2-4K-HDMI-Module-FIG-34

LDEDID

KRAMER-VM-10H2-4K-HDMI-Module-FIG-35

The warranty obligations of Kramer Electronics Inc. (“Kramer Electronics”) for this product are limited to the terms set forth below:

What is Covered
This limited warranty covers defects in materials and workmanship in this product.

What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Kramer Electronics to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product. Without limiting any other exclusion herein, Kramer Electronics does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

How Long this Coverage Lasts
The standard limited warranty for Kramer products is seven (7) years from the date of original purchase, with the following exceptions:

  1. All Kramer VIA hardware products are covered by a standard three-year warranty for the VIA hardware and a standard three (3) year warranty for firmware and software updates; all Kramer VIA accessories, adapters, tags, and dongles are covered by a standard one (1) year warranty.
  2. All Kramer fibre optic cables, adapter-size fibre optic extenders, pluggable optical modules, active cables, cable retractors, all ring-mounted adapters, all Kramer speakers and Kramer touch panels are covered by a standard one (1) year warranty.
  3. All Kramer Cobra products, all Kramer Calibre products, all Kramer Minicom digital signage products, all HighSecLabs products, all streaming, and all wireless products are covered by a standard three (3) year warranty.
  4. All Sierra Video MultiViewers are covered by a standard five (5) year warranty.
  5. Sierra switchers & control panels are covered by a standard seven (7) year warranty (excluding power supplies and fans that are covered for three (3) years).
  6. K-Touch software is covered by a standard one (1) year warranty for software updates.
  7. All Kramer passive cables are covered by a ten (10) year warranty.

Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.

What Kramer Electronics Will Do
Kramer Electronics will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

  1. Elect to repair or facilitate the repair of any defective parts within a reasonable period, free of any charge for the necessary parts and labour to complete the repair and restore this product to its proper operating condition. Kramer Electronics will also pay the shipping costs necessary to return this product once the repair is complete.
  2. Replace this product with a direct replacement or with a similar product deemed by Kramer Electronics to perform substantially the same function as the original product.
  3. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.

What Kramer Electronics Will Not Do Under This Limited Warranty

If this product is returned to Kramer Electronics or the authorized dealer from which it was purchased or any other party authorized to repair Kramer Electronics products, this product must be insured during shipment, with the insurance and shipping charges prepaid by you. If this product is returned uninsured, you assume all risks of loss or damage during shipment. Kramer Electronics will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. Kramer Electronics will not be responsible for any costs related to any setting up of this product, any adjustment of user controls or any programming required for a specific installation of this product.

How to Obtain a Remedy Under This Limited Warranty
To obtain a remedy under this limited warranty, you must contact either the authorized Kramer Electronics reseller from whom you purchased this product or the Kramer Electronics office nearest you. For a list of authorized Kramer Electronics resellers and/or Kramer Electronics authorized service providers, visit our website at www.kramerav.com or contact the Kramer Electronics office nearest you. To pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Kramer Electronics reseller. If this product is returned under this limited warranty, a return authorization number, obtained from Kramer Electronics, will be required (RMA number). You may also be directed to an authorized reseller or a person authorized by Kramer Electronics to repair the product. If it is decided that this product should be returned directly to Kramer Electronics, this product should be properly packed, preferably in the original carton, for shipping. Cartons not bearing a return authorization number will be refused.

Limitation of Liability
THE MAXIMUM LIABILITY OF KRAMER ELECTRONICS UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

Exclusive Remedy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND INSTEAD OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF KRAMER ELECTRONICS CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW. IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.

Other Conditions
This limited warranty gives you specific legal rights, and you may have other rights that vary from country to country or state to state. This limited warranty is void if (i) the label bearing the serial number of this product has been removed or defaced, (ii) the product is not distributed by Kramer Electronics or (iii) this product is not purchased from an authorized Kramer Electronics reseller. If you are unsure whether a reseller is an authorized Kramer Electronics reseller, visit our website at www.kramerav.com or contact a Kramer Electronics office from the list at the end of this document. Your rights under this limited warranty are not diminished if you do not complete and return the product registration form or complete and submit the online product registration form. Kramer Electronics thanks you for purchasing a Kramer Electronics product. We hope it will give you years of satisfaction.KRAMER-
VM-10H2-4K-HDMI-Module-FIG-36

For the latest information on our products and a list of Kramer distributors, visit our Web site where updates to this user manual may be found. We welcome your questions, comments, and feedback.

References

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