040381-00050EUS Schaerer Coffee Art User Manual

040381-00050EUS Schaerer Coffee Art

Schaerer Coffee Art C

Specifications

Product Information

Machine Overview
The Schaerer Coffee Art C is a coffee machine designed for commercial use. It features dual bean hoppers, with each hopper capable of holding up to 1 kg (2.2 lbs.) of coffee beans. The machine is available in different models, each offering specific configurations and options.

The following models are available:

• 040381-00050EUS – Coffee Art C HC Touch
• 040381-00051EUS – Coffee Art C CH Touch 3G
• 040381-00058EUS – Coffee Art C H Touch 3G
• 040381-00062EUS – Coffee Art C H Touch

The machine comes with various features and components, including:

• Dual bean hoppers (Regular and Decaf)
• Flavor Module option (available only on specific models)
• Cleaning tablet funnel
• Service Card Reader
• User Panel: 7″ Touch Screen or Button (depending on model configuration)
• Optional Hot water spout
• Coffee spout
• Grounds bin
• Drip tray grill
• Drip tray

Product Usage Instructions

Utility Hook-Up Requirements
Before operating the Schaerer Coffee Art C, ensure that it is properly hooked up to the necessary utilities. Follow these guidelines:

• Connect the machine to a suitable power source.
• Ensure a water supply is connected to the machine.

Operation
To operate the Schaerer Coffee Art C, follow these steps:

1. Turn on the machine using the power switch.
2. Use the user panel (either the 7″ Touch Screen or Button) to select the desired coffee type or beverage.
3. If necessary, customize the settings for the selected beverage using the user panel.
4. The machine will prepare and dispense the selected beverage.

General Operation Tips
Here are some general tips to keep in mind while operating the Schaerer Coffee Art C:

• Read the user manual thoroughly before operating the machine.
• Ensure that all safety precautions and warnings are followed.
• Regularly clean and maintain the machine as per the cleaning procedures outlined in the manual.
• Keep hands away from the foamer head, coffee spout, and splitter while dispensing or cleaning, as they can become extremely hot.

Maintenance
Regular maintenance is essential for optimal performance and longevity of the Schaerer Coffee Art C. Follow these maintenance procedures:

Daily Cleaning
Perform the following daily cleaning tasks:

1. Empty and clean the grounds bin.
2. Clean the drip tray and drip tray grill.

Hopper Cleaning
Regularly clean the bean hoppers to ensure freshness and prevent clogging. Follow these steps:

1. Remove any remaining beans from the hoppers.
2. Wash the hoppers with warm, soapy water.
3. Rinse thoroughly and dry before refilling with fresh beans.

Error Messages
If an error message appears on the user panel, refer to the user manual for specific troubleshooting steps. If the issue persists, contact an authorized service agent for assistance.

How to Get Help
If you require assistance with the Schaerer Coffee Art C, contact an authorized service agent or refer to the warranty information provided in the manual.

FAQ

• Q: Can I remove the side or back panels of the machine?
  A: No, removing the side or back panels of the machine is not recommended. There are no user-serviceable parts inside. Refer servicing to authorized service personnel only.

• Q: What should I do if water or smoke is coming from inside the machine?
  A: If water or smoke is coming from inside the machine, immediately turn off the machine, unplug it, turn off the water supply, and contact an authorized service agent for assistance.

• Q: Can I move the machine while it is still connected to utilities?
  A: No, do not move the machine while it is still connected to utilities. Disconnect it from the power source and water supply before moving.

• Q: Are dispensed products hot?
  A: Yes, all dispensed products are extremely hot. Use caution while operating all functions and keep hands away from the foamer head, coffee spout, and splitter while dispensing or cleaning.

• Q: Can I place liquid containers on top of the machine?
  A: No, do not place liquid containers (such as syrups or milk) on top of the machine.

Schaerer Coffee Art C

User Manual | 05.2018 | v02
Models:
040381-00050EUS 040381-00051EUS 040381-00058EUS 040381-00062EUS
www.schaererusa.com

• Published by:
  Schaerer USA Corporation, Tustin California

• Version:
  Version 02 / May 2018

• Designed and edited by:
  Schaerer USA Corporation, Tustin California

• © Copyright:

  • Schaerer USA Corporation, Tustin California
  • All rights reserved, including translation into other languages. This manual may not be copied, photocopied or distributed, in whole or in part, by any means, nor transmitted electronically, without the publisher’s written consent.
  • All information, illustrations, and specifications are based on the latest product information available at the time of publication approval. Schaerer USA Corporation reserves the right to change the content at any time without prior notice.
  • Note that the pictures and display messages shown inside are only examples; your machine and display messages may vary.

Cautions & Warnings

USE CAUTION WHILE OPERATING AND CLEANING THE COFFEE ART PLUS MACHINE

• WARNING:
  TO PREVENT ELECTRICAL SHOCK, DO NOT REMOVE SIDE OR BACK PANELS FROM THIS MACHINE. NO USER SERVICE-ABLE PARTS INSIDE. REFER SERVICING TO AUTHORIZED SERVICE PERSONNEL ONLY.

• WARNING:
  IF WATER OR SMOKE IS COMING FROM INSIDE THE MA-CHINE, TURN OFF MACHINE IMMEDIATELY. UNPLUG THE MACHINE, TURN OFF WATER SUPPLY, AND CONTACT AN AUTHORIZED SERVICE AGENT.

• WARNING:
  DO NOT MOVE MACHINE WHILE IT IS STILL CONNECTED TO UTILITIES.

• CAUTION:
  ALL DISPENSED PRODUCTS ARE EXTREMELY HOT! USE CAUTION WHILE OPERATING ALL FUNCTIONS. KEEP HANDS AWAY FROM FOAMER HEAD/COFFEE SPOUT/SPLITTER WHILE DISPENSING OR CLEANING (EXTREMELY HOT).

• CAUTION:
  DO NOT PLACE HANDS INSIDE MACHINE WHILE OPERATING, EXCEPT WHEN FOLLOWING CLEANING PROCEDURES.

• CAUTION:
  DO NOT TILT MACHINE TO EITHER SIDE (VERY HEAVY).

• CAUTION:
  DO NOT PLACE LIQUID CONTAINERS (SYRUPS, MILK, ETC.) ON TOP OF THIS EQUIPMENT.

Machine Overview

Machine General Overview

Flavor Module option is available on these models:

• 040381-00050EUS Coffee Art C HC Touch
• 040381-00062EUS Coffee Art C H Touch
• 040381-00058EUS Coffee Art C H Touch 3G
• 040381-00051EUS Coffee Art C CH Touch 3G

User Panel with Touch Screen

Staff Operated Mode

Self-Serve Mode

User Panel with Buttons

• Bean Hoppers
  Fill the hoppers on top of the machine with whole beans only. The ma-chine grinds the beans freshly for each beverage.

  • The left hopper is intended for regular coffee beans.
  • The right hopper is intended for decaffeinated coffee beans.

• Cleaning Tablet Funnel
  The cleaning tablet funnel is located between the two bean hoppers. For machines with 3 grinders, the tablet funnel is located behind front center hopper. Only Schaerer

  • Cleaning Tablets should be dropped into this funnel during the daily cleaning procedure. Refer to pages 17-20 for daily cleaning instructions.
    Use only Schaerer Cleaning Tablets (Item # 65221) for the daily cleaning procedure. Refer to page 9 for reordering cleaning tablets.

• Hot Water Spout and Coffee Spout

  • The hot water outlet is used for tea water.
  • The coffee spout can accommodate tall cups.

• Grounds Bin
  The grounds bin is located below and behind the coffee spout. It holds the used grounds which are disposed of after each coffee is brewed. The bin slides straight out from the machine and must be emptied periodically or when prompted on the display.

• Drip Tray Grill and Drip Tray

  • The drip tray grill is removable for easy cleaning and access to the inside of the drip tray.
  • The drip tray is connected to a flexible hose which should be connected to a fixed drain line. The purpose of this ‘basin’ is to funnel any spilled liquids down the drain. To prevent blockage, we recommend that you avoid flushing large quantities of milk and/or used coffee grounds down the drain.

• Card Reader
  For use by manufacturer-authorized service agent.

Machine Accessories

TO ORDER CLEANING SUPPLIES PLEASE CALL 888.989.3004

Utility Hook-Up Requirements – SCA C Touch w/Flavor Module

POWER, WATER SUPPLY, AND ACCESS REQUIREMENTS

• Receptacle type: NEMA L6-20R
• 3 Prong twist-lock
• Breaker panel: 20 Amp dedicated 220V single phase circuit
• Actual maximum load: 16 Amps
• Access hole with collar (no sharp edges)
• Located centrally under machine for water and drain hose
• Diameter: Minimum 3″
• Water shut-off valve with 3/8″ compression fitting
• Back flow preventer in accordance with local requirements
• Drain pipe to floor drain
• Copper or PVC in accordance with local health codes and regulations
• Diameter: 1.5″ or larger

Notes: Access hole is only required if any of the utility hook-ups are located under the counter.

Utility Hook-Up Requirements – SCA C Button

POWER, WATER SUPPLY, AND ACCESS REQUIREMENTS

Notes: Access hole is only required if any of the utility hook-ups are located under the counter.

General Operation

Introduction
This chapter describes the basic functions of the coffee machine. Read the instructions carefully to ensure smooth routine operation.

Filling Bean Hoppers

• Only use whole beans in the bean hoppers!
• Never reach with your hands into the bean hoppers when the machine is switched on. When refilling the bean hoppers, do not reach into the grinder and do not press any of the product buttons!

1. Remove the lid from the bean hopper.
2. Fill with whole beans maximum 1 kg (2.2 lbs) and close the lid.

A well-closed lid prevents loss of aroma.

Preparing the Machine for Operation

• Prior to switching on the machine, check the following:
  • The fresh water supply is open.
  • The hoppers are filled (see above).
  • The grounds bin is empty.
  • The machine is connected to the power supply.

Switching On the Coffee Machine

• Switch on the coffee machine by pressing the icon/button.
• If the machine has been switched off for a long period of time, the message “heating” appears on the display.
• A product selection can be made when the message “Select your beverage” appears on the display.

Switching the Coffee Machine to Standby Mode
If the coffee machine is not used for longer periods, i.e. overnight, it can be switched to standby mode. In this mode, the boiler is not heated and no beverages are available.

1. Press the icon/button until the message “Standby” appears on the display.

Extended Idle Time

1. Perform the daily cleaning: (See section “Daily Cleaning” on pages 17-20).
2. Switch the machine to “Standby” (Press the icon/button).
3. Close the shut-off valve from the fresh water supply.
4. Disconnect the machine from the power supply.
5. Vacuum the coffee beans from the bean hoppers.
6. Store the machine in a dry and clean location. On premises where temperatures can drop below zero, the boiler has to be emptied. To empty the boiler, contact a manufacturer-authorized service agent for assistance.

Removal / Relocation / Disassembly
Contact a manufacturer-authorized customer service agent.

Tips During Operation

• Always run the daily cleaning procedure when prompted by the machine display. Refer to pages 17-20 for details.
• During peek hours, you can dispense into a carafe or container.
• Empty the grounds bin regularly and when prompted by the machine display.
• Periodically wipe the machine exterior thoroughly with a clean, damp cloth to remove residue.

Daily Cleaning (Touch Screen)

• Read and follow the instructions carefully before you begin the daily cleaning procedure. This procedure should be performed on a daily basis or when prompted by the machine display.
• Never reach into the machine or under the coffee spout during the automatic cleaning cycle!
• When the “Start cleaning” message appears on the screen, follow the machine prompts to initial the clean cycle.
• Note: In some configurations, the machine will automatically initiate the cleaning cycle after two hours of the “Start cleaning” message appears. During that time all product buttons will be locked until the procedure is completed.

This procedure is only for models with touch screen.

• 040381-00050EUS Coffee Art C HC Touch
• 040381-00062EUS Coffee Art C H Touch
• 040381-00058EUS Coffee Art C H Touch 3G
• 040381-00051EUS Coffee Art C CH Touch 3G

1.  Use only Schaerer cleaning sup-plies for this procedure.

2. When the “Start cleaning” message appears on the screen, press “OK” and move to the next step.

3. Press the icon to go into the Service Menu.
   In some configurations, this icon may be hidden. If hidden, press and hold the same area (bottom left corner) for 3-5 seconds. Ser-vice menu will appear.

4. Select “Cleaning”.

5. Immediately remove grounds bin within 6 seconds. Empty coffee grounds into trash can. Wash, rinse, sanitize bin and set aside.

6. If grounds bin is not removed within 6 seconds, the machine will re-turn to normal operating mode. If this happens, repeat step 3 and 4.

7. Remove metal shield above grounds bin and set aside.

8. Use large cleaning brush to wipe coffee grounds from brew unit and surrounding areas into drip tray. Do not touch brew unit or any other parts of inside area with your hands.

9. Put back metal shield and slide coffee grounds bin back into place.

10. Lift dome lid and drop in one Schaerer cleaning tablet. Close lid after dropping tablet.

11. Press “OK” on the screen.

12. Note: Dome lid is located behind front center hopper for 3 grinder machine configuration.

13. Press “Continue” on the screen to activate cleaning cycle.

14. Refill beans if necessary.

15. Press “Continue” to return to normal operating mode.

16. When automated cleaning cycle is complete, flush drip tray with a pitcher of water.
    Wipe the machine exterior thor-oughly with a clean, damp cloth to remove residue.

Daily Cleaning (Buttons)

• Read and follow the instructions carefully before you begin the daily cleaning procedure. This procedure should be performed on a daily basis or when prompted by the machine display.
• Never reach into the machine or under the coffee spout during the automatic cleaning cycle!
• When the “Start cleaning” message appears on the screen, follow the machine prompts to initial the clean cycle.
• Note: In some configurations, the machine will automatically initiate the cleaning cycle after two hours of the “Start cleaning” message appears. During that time all product buttons will be locked until the procedure is completed.

This procedure is only for models with buttons.

• Model # TBD Coffee Art C HC Button Black
• 040381-00055EUS Coffee Art C H Button Black

1.  Use only Schaerer cleaning supplies for this procedure.
2. Press and hold  the button until display reads “cleaning program empty gr. container.”
3. Immediately remove grounds bin within 6 seconds. Empty coffee grounds into trash can. Wash, rinse, sanitize bin and set aside.
4. If grounds bin is not removed within 6 seconds, the machine will re-turn to normal operating mode. If this happens, repeat step.
5. Remove metal shield above grounds bin and set aside.
6. Use large cleaning brush to wipe coffee grounds from brew unit and surrounding areas into drip tray. Do not touch brew unit or any other parts of inside area with your hands.
7. Put back metal shield and slide coffee grounds bin back into place.
8. Wait until display reads “cleaning program insert tablet.”
9. Lift dome lid located between the two bean hoppers and drop in one Schaerer cleaning tablet. Close lid after dropping tablet.
10. Press (do not hold) the blinking button to activate cleaning cycle (this takes about 4:30 min-utes). All beverage selection buttons will be locked during this time
11. When automated cleaning cycle is complete, flush drip tray with a pitcher of water.
12. Wipe the machine exterior thor-oughly with a clean, damp cloth to remove residue.
    

Hopper Cleaning (Standard Hoppers)

• Read and follow the instructions carefully before you begin the hopper cleaning procedure. This procedure should be performed on an as needed basis.
• Do not clean the bean hoppers in the dishwasher.
• Do not use abrasive cleaning products.
• When refilling the bean hoppers, do not reach into the grinder and do not press any of the product buttons!

1.  Turn counter clockwise until it clicks to lock the beans and re-lease the hopper.
2. Lift the hopper upward to remove from the machine.
3. Empty the beans into another container. Use warm water to wash, rinse and sanitize the hopper.
4. Dry the hopper thoroughly with a clean, damp cloth.
5. Align hopper with the base.
6. Place hopper back on to machine.
7. Turn clockwise untill it clicks to release the beans and lock the hopper. Repeat these steps for the other hopper.
   DO NOT OVER TURN.

Hopper Cleaning (Oval Hoppers)

• Read and follow the instructions carefully before you begin the hopper cleaning procedure. This procedure should be performed on an as needed basis.
• Do not clean the bean hoppers in the dishwasher.
• Do not use abrasive cleaning products.
• When refilling the bean hoppers, do not reach into the grinder and do not press any of the product buttons!

1.  Push the bean slide inward to lock the beans and release the hopper.
2. Lift the hopper upward to remove from the machine.
3. Empty the beans into another container. Use warm water to wash, rinse and sanitize.
4. Dry the hopper thoroughly with a clean, damp cloth.
5. Place hopper back on to machine.
6. Pull the bean slide outward to release the beans and lock the hopper into place. Repeat these steps for the other hopper.

Error Messages

• The grounds container was removed (cleaning program, emptying, etc.
• The limit switch is defective.

|  Insert grounds container.
If the message persists, call for service.
Empty grounds container| • The grounds container is full.| ► Empty the grounds container and reinsert it.
Cleaning program| • Appears when a programmed count of beverages has been dispensed without the machine being cleaned.| ► The machine must be cleaned.
Refer to page 17-20 for daily cleaning procedures.
Grinder left/right no beans| Appears when the bean hopper on the left- or right is empty or when a coffee bean has become stuck.
Beverage output is blocked!|

• Refill the bean hopper with coffee beans (max. 1000g.) and confirm.
• Check bean slides (oval hoppers). Refer to page 22.
• Check bean release (standard hoppers). Refer to page 21.
• If jammed, use the stem of the cleaning brush to “stir” the coffee beans around and unclog the grinder. Then press confirm.

Grinder left/right blocked| An object (such as a stone) has become jammed in the left or right grinder.
Beverage output is blocked!| Check grinder for blockage. Remove bean hoppers and vacuum remaining beans if necessary. Then press confirm.
If the message persists, call for service.
Heating coffee water/hot water/ steam| • The temperature is 10° C below the programmed temperature.| Wait until the temperature has been reached.
If the message persists, call for service.
Service request| • The programmed number of beverages (cups/month) has been reached. Service is required.| Call for service.
Grinder left/right overloaded|

• Left/right grinder is overloaded.
• Grinder left/right blocked.

|

• Check grinder for blockage. Remove bean hoppers and remaining beans with vacuum if necessary. Then press confirm.
• If the message persists, call for service.

Grinder current fault|

• PC board issue.
• Electronics issue.

| Call for service.
Brewing unit current fault|

• PC board issue.
• Electronics issue.

| Call for service.

Over current brew motor

|

• Brewing unit is drawing too much current (over 4A).
• Brewing unit is jammed.

|  Call for service.
Water flow error|

• No water connection.
• Pump problem. (pump pressure < 7.5bar)
• Brewer is blocked.
• Water system is blocked.
• Grind level is too fine.
• PC board and flow meter are improperly connected.
• Electrical problem (e.g. PC board).

| Check water supply.
If the message persists, call for service.
Display Message| Cause| Remedy
---|---|---
Crit. coffee temp.|

• Electrical problem between the sensor and PC board.
• Temperature sensor issue.

| Call for service.
Crit. hot water temp.|

• Electrical problem between the sensor and PC board.
• Temperature sensor issue.

|  Call for service.
Timeout coffee heater| The set temperature of the coffee boiler was not reached within 4 minutes of the unit switching on.|

• Switch the machine off and back on.
• Ensure grounds bin is in place.

If the message persists, call for service.

Hot water heater timeout| The set temperature of the hot water boiler was not reached within 4 minutes of the unit switching on.|

• Switch the machine off and back on.
• Ensure grounds bin is in place.

If the message persists, call for service.

Coffee sensor defect|

• Electrical problem between the sensor and PC board.
• Temperature sensor issue.

| Call for service.
Hot water sensor defect|

• Electrical problem between the sensor and PC board.
• Temperature sensor issue.

| Call for service.
Brew unit timeout| • The brewing unit motor does not run.| Call for service.

Initializing

|

• The software and processor are being restarted.
• The brewing unit moves to the initial position.

| ► Switch the machine off and then back on.

If the message persists, call for service.

Display dark|

• Machine is not connected to the power supply.
• Machine is not switched on.

|

• Check whether the machine is connected to the power supply.
• Check whether the machine is switched on.

If the message persists, call for service.

How to Get Help

Normal Business Hours

• During normal business hours, a Schaerer representative will answer your call directly. If all lines are busy, please leave a message according to the instructions you hear on the voicemail.
  • Monday through Friday: 5:00AM to 5:00PM PST
  • Weekends: 5:00AM to 3:00PM PST
• Messages received during business hours will be returned in the order they were received.

After Hours Support

• Outside normal business hours, you can use our voicemail system to notify an on-duty technician for emergencies. Our after-hours notification system is active during the following times:
  • Monday through Friday: 5:00PM to 9:00PM PST
  • Weekends: 3:00PM to 9:00PM PST
• Messages received during after hours will be returned promptly. Please do not use the after hours voicemail system for general questions or other non-emergency requests!
• • Messages received outside of normal after hours will be returned the next day.
• • Please DO NOT use this system for general questions or other non-emergency requests.

How to Contact Us (Normal and After Hours)

Call our toll free number at 888-989-3004.

• Press “4” for technical support.
• During normal business hours, a Schaerer representative will answer your call directly.
• Should you reach voicemail, please leave a message containing the following information:

1. Your phone number, including the local area code.
2. Your name.
3. The store’s contact name and phone number including area code.
4. The store address.
5. The machine’s serial number.
6. A brief description of the problem.

Leaving a message in the Service Dispatch box will page the on-duty technician (during paging hours).
Please do not use this procedure for general questions or other non-emergency requests!

**Onsite Response Times***

• If a service request is received before 9:00AM PST, all attempts possible will be made for same day service.

• If a service request is received after 9:00AM PST, same day service will be attempted. Otherwise, service will be scheduled for the next day.

• Due to long distances between some locations and their authorized Schaerer Service Vendor, onsite response times may differ.

Warranty Information

• General Warranty Program and Policy
  Schaerer USA Corporation provides its customers with a one year warranty, including parts and labor, on all new equipment purchased from Schaerer USA Corporation. This warranty document pertains to the Coffee Art C machine, hereinafter referred to as “the machine.” The terms and conditions are set forth below.

• Term
  Manufacturer’s warranty covers malfunctioning of major components for the 12 month period commencing on the date of installation of the machine. A grace period may be granted for a later warranty start date of up to 30 days from the date of shipment ex-warehouse or the date of installation, whichever occurs first. After this time period of one (1) year, all warranty coverage has expired.

• General Warranty Coverage
  In general, manufacturer’s warranty covers malfunctioning of major components. If, during the warranty period (1 year from installation), a component does not work and needs to be replaced or repaired, Schaerer USA will cover time & materials for the service call.

• Installation and Staff Training

  • The date of installation shall be the first day the machine is installed and connected to water, drain and power at the designated installation site specified in advance and in writing by the customer. Upon installation, the Schaerer Service Vendor will train the manager(s) and store personnel on how to operate and clean the machine.
  • Installation and training should take place in one visit. Consequently, it is important that the site is ready for installation upon arrival of the Service Vendor. Standby time due to the site not being ready or due to other equipment and/or furniture and fixtures that need to be moved will be charged on a time and materials basis. Any additional installation and/or training visit(s) shall be charged to the customer on a time and material basis.

• Conditions
  Parts damaged and/or replaced and the resulting labor are included in the contract, provided that:

  • Repairs are carried out by Schaerer USA Corporation or an authorized Schaerer Service Vendor.
  • The malfunction/damage has not resulted through negligence, misuse, mistreatment, lack of cleaning and/or operator error, however caused.
  • The malfunction/damage has not resulted from water quality issues and/or inadequate voltage supply (please refer to more explicit descriptions and examples below).
  • Daily cleaning should be performed according to the instructions provided with each machine. Tablets used during the cleaning procedure must be Schaerer Cleaning Tablets. Schaerer USA reserves the right to rescind warranty coverage in the event that cleaning instructions are not proper followed.

Non-warranty Service Calls

• If a component malfunctions due to water quality issues, operator abuse, operator error, lack of cleaning, negligence, misuse, irregular voltage or voltage that is too high/low supplied to the machine, the repair is NOT covered under warranty. Water quality supplied to the machine is ultimately the sole responsibility of the owner/operator. Please note that with a softener/filter installed and maintained, some solids can still reach the machine. Damage caused by these solids is NOT covered under warranty.
• Any damage or malfunction due to irregular voltage, damage caused by lightning strikes or voltage that is too high (>> 240V) or too low (<< 205V) is not covered under warranty.
• Blown fuses, damage to computer boards, transformers, voltage regulators, coils, wiring or other electrical components caused by voltage supply outside of the 205-240V range are not covered under manufacturer’s warranty. Please be reminded that the machine should be hooked up to a single phase 220V circuit with a dedicated 20 amp breaker.
• Non-warranty service calls will be invoiced on a time and materials basis to the customer by the Schaerer Service Vendor. The service technician will make an on-site assessment of whether or not a repair is covered under warranty. If the customer has questions about warranty coverage or disputes the technician’s decision that a service call is not covered under manufacturer’s warranty, please contact Schaerer USA at 888.989.3004 to discuss warranty coverage.

Preventative Maintenance Calls

• Two preventative maintenance visits shall be included. These visits shall be scheduled in or near the 2nd and 4th quarter and need to take place during normal business hours. Schaerer USA will coordinate scheduling through its Service Vendors. In the event that the store or site does not make itself available for a PM visit, Schaerer USA reserves the right to void its obligation toward this visit and the warranty in general.
• Schaerer USA Corporation is entitled to utilize customer-initiated service visits to perform the preventative maintenance inspection, should one occur during or near the respective PM dates.

Components/Parts Covered Under Warranty
The following major internal components are covered under this contract:

• Control Board PC-Board
• Pump Head Pump Motor
• Flow Meter Brewing Unit (Automat)
• Brew Valve Tea Valve
• Temperature Probe (internal damage) Water Boiler
• Grinders Grinder Motors
• Brew Group Drive Motor Transformer
• Card Reader Display (internal damage)
• Air Pump Position switches (internal damage)

Warranty Exceptions
Examples of components NOT covered under this contract, excluding manufacturer defects:

• Paneling (Shell) Bean Hoppers
• Cup Warmer Plate Drip Tray
• O-rings Product Buttons (external damage)
• Coffee Spout Display (external)
• Grinder Blades (normal wear and tear) Hot Water Spout
• Chip Cards

Examples of major component malfunctions NOT covered under manufacturer’s warranty:

• Any valve that is clogged or damaged by calcium or other solids/deposits.
• Any sensor is covered with calcium or other solids/deposits.
• Any boiler filled with solids/deposits that needs to be replaced.
• Any damage due to cartridge residue reaching the machine because it was not flushed properly.

Examples of operator error, misuse, abuse, neglect, lack of cleaning, etc., issues that are NOT covered under manufacturer’s warranty:

• Clogged brew group/automat due to lack of cleaning.
• Any clogging of the drip tray or cracks in the drip tray.
• Foreign objects (coins, small stones, plastic objects, etc.) in the grinders.
• Position switches, inside the automat/brew group area.
• Calibration complaints (beverage volume and temperature) based on measurements not following the correct measuring procedure.
• Main waterline being turned off.

The terms and conditions of this contract are valid for the current program period only. The examples listed above do not represent an exhaustive list of the errors that might be encountered. They are examples only. Terms and conditions of this contract are subject to change.

www.schaererusa.com

References

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