Lenovo 83F90023US Chromebox Micro User Guide

June 16, 2024
Lenovo

Lenovo 83F90023US Chromebox Micro

Lenovo Chromebox Micro – Product Information

Specifications

  • Model Name: Lenovo Chromebox Micro
  • Machine Type (MT): 83F9, 83FA

Chapter 1. Meet your Chromebox
The Lenovo Chromebox Micro (hereinafter referred to as your Chromebox or the product) is a compact and lightweight PC designed and developed by Lenovo to meet your business, work, study, and entertainment needs.

Overview

No. Description
1 Power button
2 Status light
3 Mounting screw holes
4 Reset hole
5 Combo audio jack
6 USB Standard-A connector
7 HDMITM connector
8 Ethernet connector
9 Multi-purpose USB Type-C connector

Note: When connecting display devices, you need to use appropriate cables and adapters (if needed) according to the connection capabilities of the display device.

Power Connector
Use this connector and the included ac power adapter (for selected models) to connect your Chromebox to an electrical outlet.

Power Button
Use this button to power the product on/off, wake the product from sleep mode, or show action options. The table below shows typical power button scenarios.

Scenario Action Result
The new product is connected to ac power for the first time. Press the power
button The product is powered on. Note: Pressing the power button is required

in this scenario because the new product is in shipping protection mode. In most scenarios, connecting the product to ac power will power on the product.
The product is running.| Press the power button| N/A
The product is in sleep mode.| Press and hold the power button| N/A
The user shuts down the product and disconnects the ac power. The product does not automatically power on when it is reconnected to ac power.| Press the power button| N/A

Chapter 2. Get started with your Chromebox
To get started with your Chromebox, follow the instructions below:

Connect your Chromebox to AC Power

  1. Use the included AC power adapter (for selected models) to connect your Chromebox to an electrical outlet.

Connect a Display Device

  1. Connect your desired display device to the HDMITM connector on the Chromebox using an appropriate cable.

Initial Setup of Your New Chromebox

  1. Follow the on-screen prompts to complete the initial setup of your new Chromebox.

Shut Down Your Chromebox

  1. Press the power button to initiate the shutdown process.

Chapter 3. Explore your Chromebox
To explore and use various features of your Chromebox, follow the instructions below:

Access Networks
To access networks on your Chromebox, follow the instructions below:

Connect to a Wi-Fi Network

  1. Go to the network settings on your Chromebox.
  2. Select the desired Wi-Fi network from the available list.
  3. Enter the network password, if required.
  4. Click “Connect” to establish a connection to the Wi-Fi network.

Establish a Wired Connection

  1. Connect one end of an Ethernet cable to the Ethernet connector on your Chromebox.
  2. Connect the other end of the Ethernet cable to a network port or router.

Change Display Settings
To change display settings on your Chromebox, follow the instructions below:

Set the Power Plan

  1. Go to the power settings on your Chromebox.
  2. Select the desired power plan from the available options.

Connect a USB Device
To connect a USB device to your Chromebox, follow the instructions below:

Connect a Bluetooth Device

  1. Go to the Bluetooth settings on your Chromebox.
  2. Enable Bluetooth if it is not already enabled.
  3. Put your Bluetooth device in pairing mode.
  4. Select your Bluetooth device from the available list of devices.

Use a Keyboard

  1. Connect your desired keyboard to one of the USB connectors on your Chromebox.

Use an Audio Device

  1. Connect your desired audio device to the combo audio jack on your Chromebox.

Use a Webcam

  1. Connect your webcam to one of the USB connectors on your Chromebox.

Chapter 4. Help and Support
If you need help or support with your Chromebox, refer to the following resources:

What is a CRU
A CRU (Customer Replaceable Unit) is a component that can be easily replaced by the customer without requiring professional assistance.

CRUs for Your Product Model
Refer to the documentation specific to your product model for a list of Customer Replaceable Units (CRUs).

Frequently Asked Questions
For frequently asked questions and troubleshooting tips, please refer to the FAQ section at the bottom of this document.

Appendix A. Open Source Information
For information regarding open source software used in this product, please refer to the Appendix A section of the user manual.

Appendix B. Notices and Trademarks
For important notices and trademarks related to this product, please refer to the Appendix B section of the user manual.

Read this first
Before using this documentation and the product it supports, be sure to read and understand the following:

  • Generic Safety and Compliance Notices
  • Safety and Warranty Guide (shipped with your product)
  • Setup Guide (shipped with your product)

First Edition (October 2023)
© Copyright Lenovo 2023.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, its use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS- 35F-05925.

About this guide
This guide applies to the Lenovo product model(s) listed below. Illustrations in this guide may differ slightly from your actual product model.

Model name Machine type (MT)
Lenovo Chromebox Micro 83F9, 83FA
  •  For further compliance information, refer to the Generic Safety and Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices.
  • This guide contains instructions that relate to the Chrome OS. Google® makes regular changes to the OS. As a result, the OS-related instructions may differ slightly from your actual user interface.
  • The content of this guide is subject to change without notice. To obtain the latest version, go to https://support.lenovo.com.

Chapter 1. Meet your Chromebox

Lenovo Chromebox Micro (hereinafter referred to as “your Chromebox” or “the product”) is a compact and lightweight PC designed and developed by Lenovo to meet your business, work, study, and entertainment needs.

Overview

  • Product overview
No. Description
1 Multi-purpose USB Type-C® connector/Power connector
2 Power button
3 Status light
4 Mounting screw holes
5 Reset hole
6 Combo audio jack
7 USB Standard-A connector
8 HDMI™ connector
9 Ethernet connector

Multi-purpose USB Type-C connector

This multi-purpose USB Type-C connector is used to connect:

  • Storage or peripheral devices that follow the universal serial bus (USB) specification for data transfer and device interconnection
  • Display devices

Note: When connecting display devices, you need to use appropriate cables and adapters (if needed) according to the connection capabilities of the display device.

Power connector
Use this connector and the included ac power adapter (for selected models) to connect your Chromebox to an electrical outlet.

Power button
Use this button to power the product on/off, wake the product from sleep mode, or show action options.
The table below shows typical power button scenarios.

Light status and description

Scenario Action Result
__ The new product is connected to ac power for the first time. ____ Press
the power button The product is powered on.

Note: Pressing the power button is required in this scenario because the new product is in shipping protection mode. In most scenarios, connecting the product to ac power will power on the product.
The product is running.| Press the power button| Several options are shown on the display, allowing you to shut down the product, sign out from your Google Account, lock the product, or provide feedbacks.
__ Press and hold the power button| The product is powered off.
CAUTION:
Perform this action only when necessary because you may lose unsaved work.
The product is in sleep mode.| Press the power button| The product wakes up.
The user shuts down the product and disconnects the ac power. The product does not automatically power on when it is reconnected to ac power.| Press the power button| The product is powered on.
Note: Pressing the power button is required in this scenario. In most scenarios, connecting the product to ac power will power on the product.

Status light
The status light indicates the current status of the product: whether it is powered on, running, powered off, or in sleep mode.

Light status and description

Light status Power status
White (blinking rapidly) The product is powered on and starting.
White (solid on) The product is running.
White (blinking slowly) The product is in sleep mode.
Off The product is powered off.

Mounting screw holes
The two mounting screw holes are 100 mm apart. They are designed for M2.5 x L6 screws that can fasten the product to a VESA mount.

We recommend that you attach the product to the rear of a display device using a VESA mount that conforms to the following specifications:
VESA mount specifications

VESA standard| Pattern size| Screw thread standard| Screw length
---|---|---|---
VESA Mount Interface Standard D (MIS-D)| 100 × 100| M4| 10

Notes:

  • You may need to purchase a compatible VESA mount if your display device does not come with one. For additional details on using the VESA mount, refer to the manufacturer’s instructions.
  • A VESA mount purchased separately usually comes with required screws. Purchase screws according to the specifications as necessary.

Reset hole
The reset hole is used to force shut down your Chromebox when it stops responding and cannot be shut down by pressing and holding down the power button. For additional details on using the reset hole, see “What should I do if my Chromebox stops responding?” on page 17.

Combo audio jack
The combo audio jack is used to connect a single-plug headset, a pair of headphones, or external speakers.

USB Standard-A connector
The USB Standard-A connector is used to connect storage or peripheral devices that follow the universal serial bus (USB) specification for data transfer and device interconnection.

HDMI connector
The HDMI connector is used to connect an external display device, such as a television, a projector, or a monitor.

Ethernet connector
The Ethernet connector is used to connect a cable modem or router to the product to establish wired Internet access.
Avoid prolonged direct contact with hot areas on the product

CAUTION:
When the product is in use, it should be mounted to the rear of a display device, or be placed on a hard and flat surface, not in direct contact with a user’s bare skin. Under normal operating conditions, the temperature of the product will remain within an acceptable range as defined in IEC 62368-1, but such temperatures can still be high enough to cause discomfort or harm to the user if the user is in direct contact for over 10 seconds at a time. As such, we recommend that users avoid prolonged direct contact with the product.

Specifications

Dimensions

Length 163 mm (6.4 inches)
Width 79 mm (3.1 inches)
Thickness 19.7 mm (0.8 inches)

ac power adapter (for selected models)

Input 100 V ac to 240 V ac, 50 Hz to 60 Hz
Maximum output 15 V dc, 3 A / 20 V dc, 3.25 A
Maximum power 45 W / 65 W

Supported resolution

Connect the display device via Supported resolution
Multi-purpose USB Type-C connector Up to 4096 x 2160 pixels @ 60 Hz
HDMI connector Up to 3840 x 2160 pixels @ 30 Hz

Note: The product can support refresh rates above 60 Hz. However, if you set the refresh rate higher than 60 Hz, the maximum resolution might be limited.

Memory

Type LPDDR4X (dual channel)
Installation On-board

Mass storage

Type eMMC 5.1
Capacity 32 GB / 64 GB

Connectors and slots

USB Standard-A connector|

  • Quantity: 2
  • Maximum power output: 5 V, 0.9 A
  • Supported signaling protocols:
    • USB 2.0 480 Mbps
    • SuperSpeed USB 5 Gbps

---|---
**** Multi-purpose USB Type-C connector|

  • Quantity: 2
  • Maximum power output: 5 V, 3 A
  • Maximum power input: 20 V, 7 A
  •  Supported signaling protocols:
    • USB 2.0 480 Mbps
    • SuperSpeed USB 5 Gbps
    • DisplayPort 1.4

**** HDMI connector| Supported signaling protocols:

  • Fixed-rate link (FRL)
  • Transition minimized differential signaling (TMDS)

**** Combo audio jack|

  • Diameter: 3.5 mm
  • Supported plugs:
    • 3-pole, TRS
    • 4-pole, TRRS (CTIA and OMTP)

Note: Data rates and performance ratings are dependent on connected devices and cables (if applicable). USB Type-C connectors that are DisplayPort 1.4 compliant through DisplayPort alternate mode provide a maximum output resolution of 4096 x 2160 at a 60 Hz frame rate and a color depth of 24 bpp (bits per pixel). The actual maximum output resolution is dependent on the connected display device and the cable used.

Networking

Ethernet 1.0 Gbps
Wi-Fi® Wi-Fi 6
Bluetooth® Bluetooth 5.2

Statement on USB transfer rate
Due to various factors such as the processing capability of the host and peripheral devices, file attributes, and other system configuration and operating environment factors, the actual transfer rates of the various USB connectors on this device may vary and may be slower than the rate(s) listed below for each corresponding device.

USB device Data rate (Gbit/s)
3.2 Gen 1 5

Operating environment

Maximum altitude (without pressurization)

  • Operation: From 0 m (0 ft) to 3048 m (10,000 ft)
  • Storage: From 0 m (0 ft) to 12192 m (40,000 ft)

Temperature

  • Operation: From 5 °C (41 °F) to 35 °C (95 °F)
  • Storage: From -40 °C (-40°F) to 60 °C (140 °F)

Relative humidity

  • Operation: 20% – 80% (non-condensing)
  • Storage: 10% – 90% (non-condensing)

Chapter 2. Get started with your Chromebox

This chapter tells you how to set up your Chromebox when you use it for the first time.

Connect your Chromebox to ac power
CAUTION:

  • To ensure proper functionality and compatibility, you need to use the ac power adapter that is provided with the product, or use a display device with a minimum power output of 45 watts as the ac power source for your Chromebox.
  • Your Chromebox can only use one ac power adapter or USB Type-C display device as its power source at the same time. If it has two suitable USB Type-C connections, the first connected power adapter or display device serves as the power source. If this power adapter or device is disconnected, your Chromebox will shut down immediately.

Use the included ac power adapter (for selected models)

  • Step 1. Connect the power cord to the ac power adapter.
  • Step 2. Plug the power adapter into either multi-purpose USB Type-C connector on your Chromebox. Step 3. Plug the power cord into a grounded electrical outlet.

Connect to ac power

Notes:

  • All plugs must be firmly inserted into the power socket.
  • The first time you turn on your Chromebox, you must connect to ac power and then press the power button.
  • If your Chromebox did not come with an ac power adapter, you may use a display device as its ac power source.

Use a display device as the power source
If your Chromebox did not come with an ac power adapter, you need to use a display device as its power source. In that case, ensure that your display device can serve as its power source and prepare an appropriate USB cable.

  • For the connection procedure, refer to “Connect a display device” on page 8.

Connect a display device
You can connect your Chromebox to display devices such as monitors, projectors, and TVs. Ensure that an appropriate HDMI cable or USB cable is available to connect your Chromebox to the desired display device.

  • Step 1. Connect one end of the cable to the HDMI connector or a multi-purpose USB Type-C connector on
    your Chromebox.

  • Step 2. Connect the other end of the cable to the display device.

Connect a display device
Note: Your Chromebox can be connected to up to two display devices at a time. Repeat the steps in this section to connect a second display device.

Initial setup of your new Chromebox
With both your Chromebox and the connected display device powered on, you will see setup instructions on the screen. Your Chromebox then walks you through the initial setup process with clear, concise, and intuitive instructions.
The table below describes some of the procedures.

Procedure Description
Connection to collaborating devices
  • Upon startup, your new Chromebox searches for Bluetooth and USB devices and automatically connects to available Bluetooth devices.
  • Once a keyboard and a pointing device (typically a mouse) are connected either via wired connection or Bluetooth, you can fully interact with your Chromebox.

Language and keyboard settings| Select your preferred language for greater convenience when using your Chromebox in the future.
Accessibility settings| Multiple accessibility options are available for users with physical limitations.
Network connection| Your Chromebox detects available Wi-Fi networks for you to select from. You can also choose to use an Ethernet cable to establish a wired Internet connection.
Signing in or guest browsing| You can sign in to your Chromebox with an existing Google Account, create a new Google Account to sign in, or choose to browse as a guest with limited functionality.
Note: If you choose to browse as a guest, you can exit the guest mode and sign in later.

After you have signed in to your Chromebox and entered the operating system, the initial setup tour is complete.

Shut down your Chromebox
When you finish working with your Chromebox, you can shut it down to conserve power.

  • Step 1. Select the time to open the system tray.
  • Step 2. Select the power button icon.
  • Step 3. Select Shut down.

Note: You can also use this method to restart your Chromebox, sign out of your current Google Account, or lock your Chromebox.

Chapter 3. Explore your Chromebox

This chapter guides you through a further exploration of the product.

Access networks
This section helps you connect to a Wi-Fi network or establish a wired Internet connection.

Connect to a Wi-Fi network
This section describes how to connect to a Wi-Fi network after initial setup. Ensure that you have a secure Wi-Fi network account and the required credentials.

  • Step 1.
    At the bottom right, select the time to open the system tray.

  • Step 2.
    Select the network icon from the system tray, and then turn on the wireless feature if necessary.

  • Step 3.
    Select the Wi-Fi network you want to connect to, and then input your credentials.

  • Step 4.
    Follow the on-screen instructions to connect to the selected Wi-Fi network.

Establish a wired connection
You can connect your Chromebox to the Internet via an Ethernet cable.

  • Step 1.
    Plug the Ethernet cable into the Ethernet connector on your Chromebox.

  • Step 2.
    Plug the other end of the Ethernet cable into a network wall jack or a router.

Establish a wired connection

Change display settings

  • Step 1. At the bottom right, select the time to open the system tray.
  • Step 2. Select the Settings icon from the system tray, and then go to Device ➙ Displays.
  • Step 3. Follow the on-screen instructions to change the display settings according to your preferences.

Set the power plan
For an ENERGY STAR® compliant Chromebox, the following power plan takes effect when your Chromebox has been idle for a specified duration:
Default power plan (when plugged into ac power)

  • Turn off the display: After seven minutes and 30 seconds
  • Put your Chromebox to sleep: After eight minutes and 30 seconds

To reset the power plan to achieve the best balance between performance and power saving:

  1. At the bottom right, select the time to open the system tray.
  2. Select the Settings icon from the system tray, and then select Device ➙ Power.
  3. Follow the on-screen instructions to change the settings according to your preferences.

Connect a USB device
Ensure that an appropriate USB cable or USB dongle is available.
Step 1. Plug one end of the USB cable or the USB dongle into a USB connector on your Chromebox. Step 2. (If a USB cable is used) Connect the other end of the USB cable to the target USB device.

Note:
Using a USB device from another manufacturer may require software drivers. In that case, check the manufacturer’s Web site for the latest software drivers.

Connect a Bluetooth device
Ensure that the Bluetooth device you want to connect is discoverable and within 10 meters (33 feet) from your Chromebox.

  • Step 1. At the bottom right, select the time to open the system tray.
  • Step 2. Select the Bluetooth icon from the system tray, and then turn on Bluetooth.
  • Step 3. Select the Bluetooth device you want to connect from the displayed list, and then follow the on- screen instructions.

Use a keyboard
This section provides some tips on using keyboards with your Chromebox.

  • To connect a USB keyboard, refer to “Connect a USB device” on page 12.
  • To connect a new Bluetooth keyboard, follow the instructions provided by the keyboard manufacturer, and refer to “Connect a Bluetooth device” on page 12.
  • To customize your keyboard settings, select the Launcher button at the bottom left, and then go to Settings ➙ Device ➙ Keyboard.
  • To learn about useful key shortcuts, select the Launcher button at the bottom left, and then select Key Shortcuts.

Use an audio device
Your Chromebox does not come with built-in microphones or speakers. The external display device connected to your Chromebox may or may not meet your audio requirements. To enhance your listening enjoyment and improve your voice input quality, you can connect wired or Bluetooth audio devices such as speakers or a headset via the USB connectors, combo audio jack, or Bluetooth receiver of your Chromebox.
The figure below shows how to connect a wired headset to the combo audio jack.

  • Position of the combo audio jack

You can also connect wireless audio devices via Bluetooth. See “Connect a Bluetooth device” on page 12.

CAUTION:
To reduce the risk of injury to your ears, adjust the volume before putting on headphones, earbuds, or a headset.

Use a webcam
If the display device connected to your Chromebox includes a webcam, you can immediately use it to take photos, record videos, or video chat. Otherwise, you may want to attach an external webcam for such purposes.
To use a webcam purchased separately, you need to follow the manufacturer’s instructions to connect the webcam to your Chromebox and place it in an appropriate position.

Chapter 4. Help and support

What is a CRU
Customer replaceable units (CRUs) are parts that can be upgraded or replaced by the customer. A Lenovo computer may contain the following types of CRUs:

Self-service CRU
Parts that can be easily installed or replaced by customers themselves or by trained service technicians at an additional cost.

Optional-service CRU
Parts that can be installed or replaced by customers with a greater skill level. Trained service technicians can also provide service to install or replace the parts under the type of warranty designated for the customer’s machine. If you intend to install a CRU, Lenovo will ship the CRU to you. You might be required to return the defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty at https://www.lenovo.com/warranty/llw_02.

CRUs for your product model
The table below lists the CRUs and CRU types that are defined for your product model.

Part Self-service CRU Optional-service CRU
Power cord X
ac power adapter X

Notes:

  • CRU replacement instructions are provided in one or more of the following publications and are available from Lenovo at any time upon your request.
    • The product’s User Guide (this document)
    • Printed publications that came with the product
  • Replacement of any parts not listed above must be conducted by a Lenovo-authorized repair facility or technician. Go to https://support.lenovo.com/partnerlocation for more information.

Frequently asked questions

Why does my Chromebox require me to sign in with a Google Account?

Your Google account is the same account you use for Google services such as Gmail and Drive. For security and synchronization purposes, your Chromebox uses your account information to sign you in to apps and services.

How do I add an input method?

Step 1. Select the Launcher icon at the bottom left. Step 2. Go to Settings ➙ Languages and inputs. Step 3. Find the Input methods section, select + Add input methods, and then follow the on-screen instructions. After an input method is added successfully, you can select the language code on the bottom bar and switch to the new input method.

How do I find my local files?

All your files are stored in the Files app. Find the app by clicking the Launcher icon and searching Files.

How do I transfer my local files?

You can transfer your local files using a compatible storage device. Your Chromebox works with most external storage devices, such as USB keys or removable hard disk drives. You can also share files over your network from Settings ➙ Advanced ➙ Files. Follow the on-screen information to find out more.

How do I set up this Chromebox for my child?

You can set up parental controls for your child. Ensure that your child has a separate Google Account before setting up parental controls. Step 1. Select the Launcher icon at the bottom left. Step 2. Go to Settings ➙ Accounts. Step 3. Set up parental controls following the on-screen instructions.

How do I manage my apps and notifications?

Step 1. Select the Launcher icon at the bottom left. Step 2. Go to Settings ➙ Device. Step 3. Scroll down the Device page to find the Apps section. Step 4. Follow the on-screen instruction to manage your apps and notifications. You can also mute all notifications by selecting the time and turning on the Do Not Disturb function from the system tray.

How do I configure accessibility settings?

Step 1. Select the Launcher icon at the bottom left. Step 2. Go to Settings ➙ Device. Step 3. Scroll down the Device page to find the Accessibility section. Step 4. Follow the on-screen instructions to make accessibility settings.

Where can I find my apps?

When you select the Launcher icon at the bottom left, a page is displayed showing the apps installed on your Chromebox. To search for a specific app, type keywords in the search bar of this Launcher page.

Where can I download more apps?

We recommend you download Chromebox apps from the Google Play Store. To open the Google Play Store, search for Play Store after selecting the Launcher icon.

Can I use Microsoft Office software?

Your Chromebox supports Microsoft Word®, Excel®, and PowerPoint®. You can download these apps from Google Play Store. Additional functionalities are available with a Microsoft 365 subscription.

What should I do if I spill liquid on my Chromebox?

Step 1. Save your work immediately and turn off your Chromebox. Step 2. Unplug the ac power adapter. Step 3. Wipe your Chromebox with a soft cloth or tissue, ensuring no liquid drips into the connector holes. Step 4. Connect your Chromebox to ac power and turn it on once you are certain all liquid has been cleared away. Note: We recommend you mount your Chromebox to the rear of an external display device. This will significantly reduce the risk of spills.

What should I do if my Chromebox stops responding?

Step 1. Press and hold the power button for a few seconds to shut down the product. Then, press the power button to turn on the product. Step 2. (If Step 1 did not work) Insert a straightened paper clip into the reset hole and press firmly until the product turns off. Then, press the power button to turn on the product. Important: The reset hole is for emergency use only. It removes all user accounts from your Chromebox and restores it to factory settings.

How do I connect my Chromebox to Wi-Fi?

To connect your Chromebox to Wi-Fi, go to the network settings, select the desired Wi-Fi network, enter the network password if required, and click Connect.

How do I change the display settings on my Chromebox?

To change the display settings on your Chromebox, go to the display settings and select the desired options.

Can I connect a Bluetooth device to my Chromebox?

Yes, you can connect a Bluetooth device to your Chromebox by enabling Bluetooth, putting your Bluetooth device in pairing mode, and selecting it from the available list of devices.

How do I shut down my Chromebox?

To shut down your Chromebox, press the power button to initiate the shutdown process.

What is a CRU?

A CRU (Customer Replaceable Unit) is a component that can be easily replaced by the customer without requiring professional assistance.

How should I keep my Chromebox clean?
See https://support.lenovo.com/in/en/solutions/ht035676.

Lenovo Customer Support Center

If you cannot resolve a problem on your own, you can call the Lenovo Customer Support Center.

Before you contact Lenovo
Record your product information and problem details before you contact Lenovo.

Product information Problem symptoms and details
  • Product name
  • Machine type and serial number

|

  • What is the problem? Is it continuous or intermittent?
  • Any error message or error code?
  • What operating system are you using? Which version?
  • Which software applications were running at the time of the problem?
  • Can the problem be reproduced? If so, how?

Note: The product name and serial number can usually be found on the bottom of the Chromebox, either printed on a label or etched on the product itself.

Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Services available during the warranty period

  • Problem determination – Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
  • Lenovo hardware repair – If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Engineering change management – Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

Services not covered

  • Replacement or use of parts not manufactured for or by Lenovo or non warranted parts
  • Identification of software problem sources
  • Configuration of UEFI BIOS as part of an installation or upgrade
  • Changes, modifications, or upgrades to device drivers
  • Installation and maintenance of network operating systems (NOS)
  • Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, go to:

Get help from Google
After signing in to your Chromebox, start Get Help from the app Launcher. The Get Help app provides comprehensive instructions on using your Chromebox. In addition, if you are interested in visiting the Google Help Center, go to http://support.google.com.

Appendix A. Open source information

Your Chromebox may include software made publicly available by Google and other third parties, including software licensed under the General Public License and/or the Lesser General Public License (the “open source software”).
You may obtain a copy of the corresponding source code for any such open source software licensed under the General Public License and/or the Lesser General Public License (or any other license requiring us to make a written offer to provide corresponding source code to you) from Lenovo for a period of three years without charge except for the cost of media, shipping, and handling, upon written request to Lenovo. This offer is valid to anyone in receipt of this device.

You may send your request in writing to the address below accompanied by a check or money order for $5 to:

  • Lenovo Legal Department
  • Attn: Open Source Team / Source Code Requests
  • 8001 Development Dr.
  • Morrisville, NC 27560

As part of your request, please include a “UNAME” and a “CHROME VERSION” of this device available by typing: “Chrome://system” in a Chrome Browser’s address bar. Be sure to provide a return address.
The open source software is distributed in hope it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See for example the GNU General Public License and/or the Lesser General Public License for more information. To view additional information regarding licenses, acknowledgments and required copyright notices for the open source software used in your device, type: “Chrome://credits” in the Chrome Browser’s address bar. This device may include certain pre-installed application programs or pre-configured links for downloading application programs published by parties other than Lenovo. Such third-party application programs may include open source software made publicly available by the respective publishers of those application programs. You may obtain the corresponding source code for any such open source software directly from the publisher of the applicable application program, to the extent permitted under the relevant open source software license agreement. Additional information is provided by the publisher of each application program within the menu structure of its application program.

Appendix B. Notices and trademarks

Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent programs covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

  • Lenovo (United States), Inc.
  • 8001 Development Drive
  • Morrisville, NC 27560
  • U.S.A.

Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
Changes are made periodically to the information herein; these changes will be incorporated in new editions of the publication. To provide better service, Lenovo reserves the right to improve and/or modify the products and software programs described in the manuals included with your Chromebox, and the content of the manual, at any time without additional notice. The software interface and function and hardware configuration described in the manuals included with your Chromebox might not match exactly the actual configuration of the Chromebox that you purchase. For the configuration of the product, refer to the related contract (if any) or product packing list, or consult the distributor for the product sales. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux® agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. For the latest information or any questions or comments, contact or visit the Lenovo Web site: https://pcsupport.lenovo.com

Trademarks
LENOVO and LENOVO logo are trademarks of Lenovo. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. Google, Google Keep, and Chromebox are trademarks or registered trademarks of Google LLC. DisplayPort is a trademark of the Video Electronics Standards Association. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. NanoSaver and Cleat are trademarks or registered trademarks of ACCO Brands. USB Type-C is a registered trademark of USB Implementers Forum. Wi-Fi is a registered trademark of Wi-Fi Alliance. All other trademarks are the property of their respective owners.

References

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