cantaloupe Engage DEX Device Health Report User Guide
- June 16, 2024
- cantaloupe
Table of Contents
cantaloupe Engage DEX Device Health Report User Guide
1. Review a “Device Health Report” on the Seed Live home page or “DEX
status” report via Seed Live.
This will provide you with the error and or potential issue if the device is
attempting to DEX. This will also give you a snapshot of the last signal
strength reported in if the device was able to report one. Signal must be 12
or higher in the first number consistently for DEX to start to be successful.
2. Visit your machine. Be sure to bring spare parts, devices, and cables in case you need to replace any damaged items.
3. Attempt a DEX via Driver card, or by using the Technical Screen (if your
device has that capability).
The tech screen instruction can be located here: Engage Technical Screen:
Instructional Video. This will also give you the actual Live signal reading on
the display if it’s able to report it. Signal (RSSI) should be 12 or higher
consistently or DEX will fail or not process reliably.
Please Note: Signal is location- and environment-dependent. Troubleshoot your antenna location/positioning if it is not sufficient. In some cases, the machine location itself may not be suitable.
4. If the DEX is failing to send with a sufficient signal, power down your
machine and check your engage cable installation step by step.
Your machine type will also influence your DEX cable set up. You can review
your machine compatibility here: Engage/Machine Firmware Compatibility Chart.
Please Note: Generally, AP (Automatic Products) and Vendo machines require
both the NPC4 cable and the Zero Volt DEX cable to be used or the device will
not process a proper DEX and or will not perform properly overall. The NPC4
cable is always used regardless of machine type.
The Zero Volt DEX Cable installation can be located here: Wiring Zero DEX
Cable
5. Install the NPC4 cable directly into the MDB port on the device before the
MDB cable on the machine side.
The NPC4 cable is always used regardless of machine type.
6. Once you have reconfirmed your installation or have corrected and reseated
your connections, power your machine back on and attempt to process another
DEX.
Be advised that DEX can take several minutes before it appears in your Seed
Live account. If you are still not seeing the DEX after several minutes,
contact support at 888.561.4748 while you are on location to further
troubleshoot your device.
Read More About This Manual & Download PDF:
References
- Engage Technical Screen: Instructional Video
- Engage/Machine Firmware Compatibility Chart : Cantaloupe