Manual for use and maintenance
Communicator 2.0

117641 Communication System

Communicator 2.0
Communication System
Ag/MIS/UmGB-2513-02/18 Rev 1.9
P/N: 117641

Communicator 2.0
Manual for use and maintenance
Document Revision: 1.9, 05/2023
Software Ver: 4.6.0.35
This manual for use and maintenance is an integral part of the apparatus together with the attached technical documentation.
This document is destined for the user of the apparatus: it may not be reproduced in whole or in part, committed to computer memory as a file or delivered to third parties without the prior authorization of the assembler of the system.
Munters reserves the right to effect modifications to the apparatus in accordance with technical and legal developments.

Introduction

1.1 Disclaimer
Munters reserves the right to make alterations to specifications, quantities, dimensions etc. for production or other reasons, subsequent to publication. The information contained herein has been prepared by qualified experts within Munters. While we believe the information is accurate and complete, we make no warranty or representation for any particular purposes. The information is offered in good faith and with the understanding that any use of the units or accessories in breach of the directions and warnings in this document is at the sole discretion and risk of the user.
1.2 Introduction
Congratulations on your excellent choice of purchasing a Communicator 2.0! In order to realize the full benefit from this product it is important that it is installed, commissioned and operated correctly. Before installation or using the unit, this manual should be studied carefully. It is also recommended that it is kept safely for future reference. The manual is intended as a reference for installation, commissioning and dayto-day operation of the Munters equipment.
1.3 Notes
Date of release: October 2018
Munters cannot guarantee to inform users about the changes or to distribute new manuals to them.
All rights reserved. No part of this manual may be reproduced in any manner whatsoever without the expressed written permission of Munters. The contents of this manual are subject to change without notice.

Introduction to the Communicator

2.0 Communicator
2.0
provides complete access to your Munters controllers, including monitoring and control capabilities, from any device, anywhere, along with alarms and events sent directly to your mobile device, PC, or tablet. From one computer, tablet, or
smartphone, you can manage an entire network.

• Web and Cloud-based access to controllers

  • Multiple, simultaneous users have network access

• Multiple communication pathways:

  • Built-in internet and telephone connectivity
  • Cellular modem enables wireless communication

• Plug ins:

  • Cell modem according to the user’s region (3G Worldwide, 4G US, 4G Worldwide)
  • Line modem
    NOTE Voice functions require a line modem.

• Supports Munters’ Web Application and Smart Phone Application

• Push notifications

• Access rights management

• Programmable alarms

  • Text messages sent in a variety of languages
  • Alarms and data in real time

• Test functions ensure the Communicator 2.0 works as required

Hardware Installation

This document details how to install Munters’ Communicator 2.0 unit. Installation can include the following:

• Precautions
• Communicator 2.0 Ports
• Interior
• Mounting the Communicator 2.0
• Grounding
• Connecting the Communicator 2.0 to the Internet
• Connecting the Communicator 2.0 to a Phone Line
• Attaching the Antenna
• Connecting the Communicator 2.0 to a Peripheral Device
• Connecting the Communicator 2.0 to a Controller or RLINK One
• Enabling SMS Messages
• Testing the Battery
• Product Symbols

NOTE After installing the unit, check the LEDs (page 49) to make sure that everything is working as required.
3.1 Precautions
Observe the following precautions when using your unit.

• Keep the Communicator 2.0 as far as possible from heavy contactor boxes and other sources of electrical interference.
• Do not connect communication wire shields, which go from one house to another at both ends. Connect them at one end only. Connection at both ends can cause ground loop currents to flow, which reduces reliability.
• The COM connection for communications is not the shield wire. The COM, RX and TX wires must connect to each other at all controllers.

3.2 Communicator 2.0 Ports Table 1: Ports Description

No.| Description| No.|

Description

---|---|---|---
1| Antenna mounting port (refer to Attaching the Antenna, page 12| 8| 25 pin connector (External box) (refer to Connecting the Communicator 2.0 to a Controller or RLINK One, page 13)
2| SIM card (internal cell modem) (refer to Enabling SMS Messages, page 20)| 9| 12 VDC
3| HDMI port (computer screen) (refer to Connecting the Communicator 2.0 to a Peripheral Device, page 12| 10| Audio out (external speaker)
4| USB ports (mouse, KBD) (refer toConnecting the Communicator 2.0 to a Peripheral Device, page 12)| 11| Internet line port (refer to Connecting the Communicator 2.0 to the Internet, page 11)
5| LAN ports| 12| Phone line port (refer to Connecting the Communicator 2.0 to a Phone Line, 12)
6| Grounding (refer to Grounding, page 11)| 13| Power cord
7| Battery disconnection switch| |

3.3 Interior Table 2: Component Description

Number

| Description|

Notes

---|---|---
1| Power Supply|
2| Battery (refer to Testing the Battery, page 20)|
3| LED Board|
4| Line Modem Card| This card is under the LED board
5| Not used|
6.1| Communication Card, RS485| OR
6.2| Communication Card, RS232
7| Board|
8| Cell Modem|
9| SSD Card|
10| Main CPU|

3.4 Mounting the Communicator 2.0  ![Munters 117641 Communication System

• Dimensions](https://manuals.plus/wp-content/uploads/2024/01/Munters-117641 -Communication-System-Dimensions.jpg)Mount the unit using the four supplied screws. 3.5 Grounding
  Connect the ground cable to the dedicated ground terminal. CAUTION
  The Communicator 2.0 must be grounded at all times!
  3.6 Connecting the Communicator 2.0 to the Internet
  Connect the Communicator 2.0 to your Internet connection. 3.7 Connecting the Communicator 2.0 to a Phone Line NOTE The telephone line-modem output connection wiring must provide double insulation. Use minimum 26 AWG wiring or larger for telephone line connection.
  3.8 Attaching the Antenna
  If the Communicator 2.0 comes with a cell modem, attach the antenna. 3.9 Connecting the Communicator 2.0 to a Peripheral Device
  If required, connect a screen and keyboard to the Communicator 2.0 (via the four USB or single HDMI ports).
  NOTE You’ll need to connect the Communicator 2.0 to these devices for the Activation. 3.10 Connecting the Communicator 2.0 to a Controller or RLINK One
  The only step in installing a Communicator 2.0 that requires wiring is when connecting the Communicator 2.0 to the controllers or to the RLINK One RF Communication Unit.

Plug the 25-plug connector into Communicator External Box cable. Figure 4: External Box – Communicator 2.0 Cable

• Controller Connection
• RLINK One Connection
• Wiring Topology
• Termination
• Connecting the T-Box to External Devices

CAUTION
You can connect an RLINK One and a controller to the same Junction Box, using the same ports shown in the following diagram. Do not wire the Junction Box or controller to the Junction Box’s upper communication ports.
3.10.1 CONTROLLER CONNECTION

3.10.2 RLINK ONE CONNECTION
Wire the Communicator External Box to the RLINK One as shown in the following diagram. NOTE RLINK One support RS-485 infrastructure only.
3.10.3 WIRING TOPOLOGY
When connecting the Communicator 2.0 to controllers via an RS-485 infrastructure, use one of the following allowed topologies to ensure signal integrity.

NOTE When using RS-232, there is no restriction on the distance between the T-Junction and the controller.
3.10.4 TERMINATION
Termination, installing 120-ohm termination resistors at the beginning and end units of each chain of Communicator 2.0 and controllers, ensures reliable communication in RS-485 infrastructures. The following illustrations show where to install the resistors. Depending on the topology, install the resistors in the T-box, the terminal controller, or the Munters Repeater.

• Termination Topologies
• Termination Wiring

3.10.4.1 Termination Topologies The following two topologies require Munters RS-485 Repeaters.
CAUTION
Install the repeater within one meter of the Communicator 2.0 T-Box NOTE
When using an RLINK One Wireless Communication unit, refer to the RLINK One Manual, which provides detailed information on RLINK termination.
3.10.4.2 Termination Wiring
Communicator 2.0: Install the termination resistor in the T-Box. Repeaters: Move the S2 dipswitch on the Output card to ON. 3.10.5 CONNECTING THE T-BOX TO EXTERNAL DEVICES
If required, connect the T-Box to external devices and an ELS system (Figure 18).

1. Plug the 25-plug connector into the T-Box.
2. Wire the devices as shown in Figure 18.

3.11 Enabling SMS Messages

• Sending SMS messages requires a Communicator 2.0 to have an internal modem (supplied by Munters if ordered). This modem will support your cellular infrastructure and region (4G US, 4G ROW, 3G)
• Insert a 3G or 4G standard SIM card as indicated:

3.12 Testing the Battery
CAUTION
Munters highly recommends testing the battery immediately after completing the installation!

1. Ensure that the battery is charged (Green LED should be on continuously). If the LED blinks, wait.
2. Disconnect the AC power. Power LED turn red.
3. You should receive an alarm according to the contact list settings.
4. After receiving the alarm message, reapply power.

3.13 Product Symbols

The following labels appear on your controller:
: Caution! Hazardous voltage
: Caution: Refer to the manual
**** : Main Protective Earthing Terminal

CAUTION
IF THE UNIT IS USED IN A MANNER NOT SPECIFIED BY THE MANUFACTURER, THE PROTECTION PROVIDED BY THE EQUIPMENT MAY BE IMPAIRED.

Technical Data

Power Supply

Mains Input Power| 100 – 240 VAC, 50/60 Hz
Maximum Power Consumption| 1.8A
Main Fuses
Main Fuse 230/115 VAC| F1: 250 VAC/3 A
Battery Fuse| F2: 1.85 A
Switching Power Supply| F3: 1.1 A
Connection Box Peripherals
8 Digital Inputs| Dry Contact, 5V / 2 mA
Relays Outputs
N.C/N.O. (OMI) Blue Small Low Power Relay| 5 Amps, 250 VAC
Alarm Output
N.O and N.C (Double) (OMI) Pilot Duty| 5 Amps, 250 VAC
Environmental Specifications
· Indoor use only
· Altitude: -400 m to 2000 m
· Relative Humidity: 20% – 70%
· Main supply voltage fluctuation up to 5%
· Overvoltage category II
Housing
Metal Box Dimensions (L x W x H)| 416 x 266 x 60 mm
Ambient Climate
Operating Temperature Range| 0° to +35° C / +32° to +95° F
Storage Temperature Range| -10° to +50° C / +14° to +125° F

Using Communicator to Manage Controllers

• Introduction to Controller Management
• Activating the Account
• Connecting the Communicator 2.0 to MuntersNet Web
• Attaching the Farm to a Group

5.1 Introduction to Controller Management
When using the Communicator 2.0 to connect to your farm(s), you must:

• Connect (activate) the Communicator 2.0 to a MuntersNet Web account
• Create a group
• Define user rights

A group is the virtual device used to manage your farms. Using the MuntersNet Web application, the group manager defines each user’s permissions (which farms he can see and what functions he can carry out). As an example, an account manager has sent up two Groups and wants to add three different users to his account. Any combination is possible.

• User 1 is assigned access rights to Farm 1.
• User 2 is assigned access rights to Farm 2.
• User 3 is assigned access rights to Farm 1 and Farm 2.
• In addition, User 1 is also assigned access rights to Farm 3, which is in an entirely different group.

5.2 Activating the Account
NOTE It is not required to physically connect the Communicator 2.0 to controllers to activate the account. This step can be done at a later time.

1. Install the unit and connect the Communicator 2.0 to a computer screen and keyboard (Connecting the Communicator 2.0 to a Peripheral Device, page 12).

2. Apply power to the Communicator 2.0 (the battery switch must be on).
   NOTE If the battery is not turned on, an alarm sounds. The alarm stops immediately after the battery switch is turned on.
   The following screen appears:

3. Define the parameters:
   o Language: Chose the language from the drop-down list.
   o Give your farm a name.
   o Choose the farm type, Poultry or Pig.
   o Baud Rate and Com Port: If required, edit these settings.

4. Under Number of Houses to be Scanned, select at least one house (required). You can name any house selected.

5. At the bottom of the screen click Activate.

6. The following screen appears:• At this point, you can use Communicator 2.0 to configure your controllers locally. Click ****.
   • To enable web control, click . MuntersNet Web scans the controllers.
   o If a house was checked in the above screen but is not connected to the Communicator 2.0, the scan fails. See House 3 in the graphic below.

5.3 Connecting the Communicator 2.0 to MuntersNet Web
NOTE You must have set up your MuntersNet Web account to initiate this process. If you do not have an account, refer to Creating a New Account.

1. On the screen click . The following screen appears:
2. Sign Up or Login.

5.3.1 CREATING A NEW ACCOUNT

1. Connect the Communicator 2.0 to your LAN (i.e. your modem).
   NOTE Users having a local account with no internet access, uncheck the Allow to Manage Farms From the Internet checkbox.Figure 21: Create a New User

2. Under Create a new user, fill in the fields and click Create a user. The following screen appears.Figure 22: Farm Type

3. Select the Account Type, Single or Multiple.
   • Name the account.
   • Click Next.
   The following screen appears.Figure 23: Farm Definition

4. Type in the farm name and define the fields.

5. Click Activate.

6. In the following screen, click Start scan.Figure 24: Scan Initiation
   After scanning the controllers, the web application appears:Figure 25: Scanned System (example only)

5.3.2 LOGIN TO ANEXISTING ACCOUNT

1. Connect the Communicator 2.0 to your LAN (i.e. your modem).
   The Activation screen appears.

2. Under Login to your account, fill in the fields and click Login.

3. In the following screen, click Start scan.

After scanning the controllers, the web application appears (Figure 24).
5.4 Attaching the Farm to a Group

• No Existing Groups
• Groups Exist

5.4.1 NO EXISTING GROUPS

1. If there are no existing groups for this farm, the following screen appears here:Figure 28: No Existing Group Screen
2. Write the name of the farm group that you want to create and click Attach to Group.

5.4.2 GROUPS EXIST
If the farm is part of a group or if the owner has created groups do one of the following:

• Check the radio box next to the group to which you want to attach your farm and click Attach to Group.Figure 29: Attach Farm to Group Screen
• To add an additional group, type in the Group Name and click Add a Group.Figure 30: Add a Group Screen

MuntersNet Web

The following sections describe how to use the MuntersNet Web functions. All other functions are described in the Platinum Touch manual.

• MuntersNet Web Functionality
• User Settings
• Software Upgrade
• Battery Status
• Controllers Connectivity

After signing in, the following screen appears:

• Click on House # to go to the Platinum Touch functions.
• Click on to configure MuntersNet Web functionality.
• Click on to configure the user definitions.
• Click on to view the battery status.
• Click on to view the connection to controllers.

6.1 MuntersNet Web Functionality
The following section describes the MuntersNet Web functions.
NOTE Only the farm owner can view the Farm Settings and House Scan tabs.

• Farm Settings Tab
• House Scan Tab
• About Tab

6.1.1 FARM SETTINGS TAB

• Farm Settings
• Local Users
• Data Collect
• Activity Log

6.1.1.1 Farm Settings
Use this screen to define functions related to Communicator 2.0’s connection to your farm.

• Farm Name: This name appears on your screen.

• Farm Type: Poultry or Pigs. Make sure that the definition matches the Communicator 2.0 type!

• Baud rate: This rate must be the same throughout the network.

• Com Port

• Contact information (optional): Munters uses this information to contact users if there is a need, for example to inform you of an update. The information will not be distributed to any outside parties whatsoever.

• Number of Houses to be Scanned: Scanning tests communication to the houses. If you wish to scan all houses or individual houses, click the relevant house number. Click Rescan farm houses to complete the scan.
  o You can name the houses.
  o In units having the Communicator 2.0 Pig Software, you can name individual rooms.

• Date and Time/Time Zone: Enter the information.

• Click Save Changes.

• System Update: Refer to Software Upgrade.

6.1.1.2 Local Users This screen lists pre-assigned user names and passwords.

• Each user name and password is the same. For example, User 1’s password is User 1. User 2’s password is User 2.
• The Farm Owner can edit these names, passwords, and to whom they are assigned.

6.1.1.3 Data Collect
Refer to Appendix C: Data Collection, page 59.
6.1.1.4 Activity Log
This screen displays the history of events connected to the Communicator 2.0. Under Event, Sub Event, User, and Cmd ID you can select filters to narrow down the results.Refer to Appendix B: Generating an Activity Log, page 53 for detailed information on this function.
6.1.2 HOUSE SCAN TAB
The House Scan screen:

• Shows the results of the house scan.
• Show the controller type and version used in each house.

6.1.3 ABOUT TAB
This screen displays the product and software version. Send this information to technical support in the even that you require assistance. The Support ID enables remote technical support from Munters or from your dealer.
6.2 User Settings
This screen defines how information appears on the screen. In Farm Owner, select . The following screen appears.

• To edit, click . Fill in the following fields as required.
  • Display name: Name that appears on the User Setting screen.
  • User email address
  • Phone number
  • Language: Chose from the drop-down list
  • Unit types: Metric or English
  • Temp Units: Celsius or Fahrenheit
  • Pressure Units
  • Wind Speed Units
  • Disable or enable standby by mode (if the latter, define the amount of time that needs to pass before the mode is activated).
• Click to save any changes.

6.3 Software Upgrade
You can upgrade certain software programs from the Web application.

• Platinum Touch software
• Web application
• Communicator 2.0 software

NOTE The Communicator 2.0 can only be updated locally; it cannot be updated remotely.
The System Update button does not appear in remote connections.
NOTE You cannot upgrade product software! Upgrade your product software using the procedures given in the product manuals.
NOTE If you are using a disk on key start here. If you are updating your Communicator 2.0 via the web, go to step 4.

1. Request the software upgrade from your dealer. You will be sent (via email, web transfer, etc.) a UPD file.
   a. Place the file on a disk on key/flash drive.
   b. Place the disk on key/flash drive into the Communicator 2.0’s USB port.

2. In the web application, click the Farm Settings tab. The following screen appears.

3. Click System Update. The following screen appears:• Users updating online: Click Online Update and choose the required software version.
   • User updating using a flash drive: Click Update from a removable drive and choose the required software version.
   NOTE If you did not place the disk on key in the USB port or if the disk does not contain a program, an error message appears.

6.4 Battery Status

• Click on the battery symbol to view the Communicator 2.0’s battery status.

NOTE An alarm is sent when the Battery switch is turned off.
6.5 Controllers Connectivity
Click on the hyperlink symbol to view the status of the controller connectivity.

• Green houses: There is an active RS-232/485 connection.
• Red houses: The RS-232/485 connection is down.

Alarms

This section describes how to configure the alarms. All other functions are described in the Platinum Touch manual.

• Alarms can only be configured locally. Anyone viewing the Communicator 2.0 screen via the web will not see Alarm System in the Settings icon.
• The alarm settings defined in these screens are general definitions that apply to all alarms unless the alarm has a specific parameter that defines the setting. In that case, the alarm parameter will override the alarm setting defined here.
• Extremely important: Set up a contact list after installing the unit. You must enter the 1st contact’s name and email address in order to activate Communicator 2.0.0’s alarm functionality! This contact, once entered, cannot be deleted, only edited.

After logging on, the following screen appears:

• Editing the Settings
• Adding Contacts
• Alarm and Events History
• Digital Inputs
• Disable Alarms
• Testing the Communicator 2.0
• Responding to Alarms

7.1 Editing the Settings

1. Click the Settings icon and select Alarm System.The following screen appears.The screen displays the current alarm settings along with Communicator 2.0 parameter settings.

2. To edit the Alarm Settings click .

3. Edit the following parameters:
   o Alarm Report Delay: To prevent you from being overloaded with insignificant alarms, you can define the amount of time an alarm condition must continue before an alarm is sent.
   o User Gap Time: Define the delay time (if any) between messages sent to the next person on the list (see the Priority setting).
   o Message Repeat Delay: Alarms must be acknowledged or messages are resent to the list. Define the amount of time in which acknowledgment must take place before resending messages.
   o Test Message Time: A test message can be sent daily to ensure that message transmission is operating properly. This parameter sets the time that this message is sent.
   o Country of installation: Choose from the drop-down list.
   o Generator Ip Address (US customers only): Users having a backup generator connected to the Communicator 2.0 can enter the generator’s IP address. Communicator 2.0 will transmit any alarms from the generator.
   o Phone Line alarm: Enable sending an alarm if the phone line is disconnected.
   o Line-Out Volume: Define the call volume.
   NOTE The above two parameters require telephony connectivity to be enabled.
   o Voice Speech Speed: Define the text-to-speech playback speed.
   o About: These read-only parameters provide data for service technicians.

4. Click Save.

7.2 Adding Contacts

1. Click the Settings icon, select Alarm System, and click the Alarm Contacts tab.

2. Click . The following screen appears.

3. Fill in:
   • Contact name
   WARNING! There must be at least one contact name or the alarms will not function!
   • Priority: If there is more than one contact, you can define the order in which the contacts receive messages.
   • Voice Message Number/Text Message Number:
   o Add a number for an outside line if required.
   o Enter the exit code/country code/area code (if required) and the numbers.
   Enter numbers only; do not enter dashes, spaces, or any other character (including a plus (+) sign). For example, if the controller is in the US and the contact is in:
   • Harrisburg, Pennsylvania, dial: #1717XXXXXXX
   • London, England, dial: #0114420XXXXXXXX
   • # is the outside line number (if required)
   • Email address
   NOTE To receive push notifications, use the email address used to activate each account.
   You can enter any email address but only the activation address enables push notifications.
   • Message Type: Mark the checkbox(es) next to message type(s) that this contact is to receive.
   o Call Before Texting: This parameter enables transmitting a telephone call immediately before a text message is sent (to help ensure that you are aware that an alarm is about to be sent).
   • Language: Select the language from the drop-down list.
   • Availability:
   o Select the days on which messages are sent to the contact.
   o Define the hours in which messages are sent to the contact.
   • Permission:
   o Allow User to Reset Alarm: Select On/Off.
   o Pin code for incoming calls (optional): The Pin code provides a second level of security to the alarm system. The first level of security is the contact list; only these numbers can interact with the Communicator 2.0. If a pin code is added, only someone having the code can reset the alarms, even when calling from an authorized phone number.

4. Click Save .

5. Other functions
   o Active/Disabled: If you want to stop sending messages to a contact but do not want to delete the contact, select Disabled.
   o Delete: Click .

NOTE Click on an existing contact name to edit the person’s settings
7.3 Alarm and Events History

• Click Alarms History to view a view a list of alarms and information about each alarm.
• Click Events Log to view a list of events connected to the Communicator 2.0.

7.4 Digital Inputs
Communicator 2.0 supports an eight dry contact digital input card (found in the External Box) that can be programmed as normally open / normally closed input. These inputs can be connected to a wide variety of sensors such as generator operation, magnetic door or window, thermostat, etc.
Wire the devices to the external box.

1. Click the Settings icon, select Alarm System, and click the Digital Input tab.
2. Fill in the following fields:
   o Text message: Enter the text to be sent to the contact(s).
   o Notification delay: Minimum time required to pass before a message is sent.
   o NC/NO: Checking this box means that the contact is Normally Closed.
   NC means “Normally Closed”. If there is a change from the usual state (device opens), an alarm occurs.
   NO means normally open. If there is a change from the usual state (device closes), an alarm occurs.
   o Allow to Reset:
   When this function is not checked, Communicator 2.0 sends a message to every contact (in the order given in the priority list) when an alarm is generated.
   When checked, Communicator 2.0 sends a message to the first person in the priority list. If that person acknowledges the message, no further messages are sent. If the person, does not acknowledge the message, Communicator 2.0 repeats the process and  sends a message to the second person on the list.
   o Active: When checked the alarm function for that digital input is enabled.

7.5 Disable Alarms
To disable an alarm, click the corresponding radio box. NOTE All alarms are listed. However, there are alarms which cannot be disabled due to their importance.
7.6 Testing the Communicator 2.0

• On the Alarm Settings screen click
  • Phone Line Test
  • Cellular Modem Test
  • Send Email
  • Send Push Notifications

7.7 Responding to Alarms
Upon receiving an alarm message (voice or SMS), you can respond to the message. The following sections detail how to respond to these messages.

• Responding to an Audio Message
• Responding to a Text Message

7.7.1 RESPONDING TO AN AUDIO MESSAGE
Communicator 2.0 sends voice messages to the designated people on the contact list. This section details the procedure to follow when an audio alarm is received.
NOTE
This service is provided by the Communicator 2.0 ONLY if the contact is properly defined with contacts and the “VOICE” service selected per contact.
Communicator only broadcasts its alarm message AFTER someone speaks into the phone.
Any word or sound is sufficient.

• Receiving the Message
• Responding to the Alarm Message

7.7.1.1 Receiving the Message
The following illustrates the sequence of ALARM messages:
“Good <Morning / Afternoon / Evening> farm <#> active alarm.
Please, press 1 to listen.”
“House <#> has <#> alarm message.”