HiBOOST Trvel 3.0 Car User Manual

: June 16, 2024
: HiBOOST

Table of Contents

HiBOOST Trvel 3.0 Car
Package Content
Introduction
Pre-Installation Instructions
Working Principle in Formula
App Assisted Installation
Getting Started
Troubleshooting
Technical Specifications
FCC and IC Statements
Return and Warranty Policies
CONTACT
Read User Manual Online (PDF format)
Download This Manual (PDF format)

HiBOOST Trvel 3.0 Car

Package Content

Travel 3.0 Car

Travel 3.0 RV

Travel 3.0 Truck

Note: Available accessories can be purchased through HiBoost.com
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by new FCC rules, Please contact FCC for details: 1 (888)-CALL-FCC.

Introduction

Thanks again for purchasing the HiBoost cell phone booster. The HiBoost vehicle series is a collection of precision-engineered products that improve cellular reception inside of vehicles by amplifying incoming and outgoing cell phone signals. HiBoost cell booster’s exclusive cloud-based Signal Supervisor mobile application and LED indicator allow users to monitor the live status of HiBoost cell phone signal boosters directly from the LED indicator or remotely from a mobile device anywhere at any time. If there are any issues while installing a HiBoost cell phone signal booster, please contact the HiBoost technical support team through the following options:

Online Support: Create a ticket or chat via the Signal Supervisor app 972-870-5666 (M-F from 9 am – 5 pm CST)
service@hiboost.com
www.hiboost.com

Pre-Installation Instructions

We strongly recommend you read the user guide completely before installation.
The vehicle booster provides app-assisted installation, which is a unique method provided by HiBoost.
For more precautions and details to install and use, please follow the Signal Supervisor app.

For more precautions and details to install and use, please follow the Signal Supervisor app.

Then why has HiBoost spent extra efforts and costs to design an app signal meter and LED light indicator to help you install?
Out of many reasons, the most important one is that we would like you to get the maximum gain from the vehicle booster, as it is crucial for you to still get the signals even in quite remote areas, like in mountains or forests.

As it is known and a big thanks, the FCC made signal boosters legal in 2014 so that everybody can install and benefit from the signals;
However, FCC regulations do limit the gain and output power of all consumer boosters to low values to avoid any interference with the cell towers;
Furthermore, the FCC stipulates that any improper installation should trigger immediately further reduction of the booster’s already-limited gain and power to protect the towers.
Therefore, you can understand how important you need to squeeze every last gain from the booster, even 1dB more power is so precious when you suffer from no signals.
HiBoost app signal meter & LED light indicator will help you to fine-tune the best power and get as much cover of your space.

General Working Principle

Before we start any of the two ways, please allow us to spend 4 pages to make you understand how the vehicle booster system works for you.
Please do spend some time reading it fully, as it is crucial to get the best performance.

How HiBoost booster works

Vice versa, the inside antenna receives a phone signal and sends it to the booster,
The booster then amplifies and sends it to the outside antenna,
The outside antenna sends a signal to the cell tower.
Then you can make phone calls and do internet streaming.

Working Principle in Formula

Out of the Formula:

Outside Signal: To be received by the outside antenna from the cell tower
Outside Antenna Gain: The gain of the outside antenna
Outside Cable Loss: The loss of the outside cable
Booster Gain: The actual working gain of the booster
Inside Cable Loss: The loss of the inside cable
Inside Antenna Gain: The gain of inside antenna

For example: -70dBm + 5dBi – 2.3dB + 50dB – 1dB + 3dBi = – 15.3dBm (System Output Power)
Since the figures in Black are fixed when you finish the purchase, the below RED figures will play a vital role in successful vehicle install

Outside Signal
Booster Working Gain
And since the vehicle is driving anywhere with uncertain outside signals, the
MAX booster working gain becomes quite crucial.
So the user guide is focused on: Getting the MAX booster working gain.

More notes on how to keep the maximum booster gain
The principle is that we need to avoid the loop back between outside and inside antennas as it reduces the gain.

Measures can be taken to avoid the loop back:

Increase the distance between the outside and inside antennas, generally the same vertical distance generates more loss than horizontal distance.
Use barriers between outside and inside antennas.

Here are some good and bad solutions for your reference.

Please note: This separation is not an absolute mandate. The idea is to isolate the outdoor antenna from the indoor antenna.

App Assisted Installation

Flow Chart of App Assisted Installation

Step 1: Download the 3rd party apps
We are going to use 3rd party app:

To find a suitable site to install the booster
To test the signal strength and quality
There are a variety of resources available online: Opensignal, Cell Mapper,
Network cell info lite, etc.
Please download them beforehand over Android and/or iOS:

You can use either of them to your favor. Here we are using Opensignal and Network Cell Info Lite as the first two choices.

Step 2: Select the installation site
Drive to a place with outside signal below -85dBm.
You can use the 3rd party app “Network Cell Info Lite” to test on the site to make sure the signal strength is less than -85dBm. Reasons why you need such a place:

A proper outside signal will create a clean environment for booster install so that we can adjust the booster to get its maximum gain without influencing from outside signal. Because too strong an outside signal, say -40dBm, will reduce the working gain itself.
A place with the proper signal is also suitable for performance tests after the booster has been installed.

You can also use “Network Cell Info Lite” to measure the signal strength before & after installation. The good point of Network Cell Info Lite is that you can see the signal levels. But it seems to be only available for Android.

The signal strength requested by the booster system is as below.

Getting Started

Step 1 Assemble and Mount the Outside Antenna
Determine where you would like to set up the outside antenna
Usually, the outside antenna is mounted to the roof of the car near the back.
Note: Please make sure the outside antenna is not placed on the glass. If you cannot make it, please keep the outside antenna as close to the back as possible.

Fix the outside antenna
The antenna has a built-in magnet. You can fix it directly on the metal roof or use the double-side tape in the accessories.

Step 2 Connect the Outside Antenna to the Booster
- Routing the cable into your car and connect it to the booster.
Step 3 Connect the DC Power Supply to the Booster
Step 4 Download the Signal Supervisor App, register ID and booster.
- Register an ID first and login.
- Add the booster to the device list.
Step 5 Place Inside Antenna & Connect the Cable
- Place the inside antenna where you would like to cover the signal and connect it to the booster.
- Use the Signal Supervisor to help installation
- The booster will work at best if the gain reaches 50 dB. But if you can’t get so, at least ensure the gain on the gauges reaches 46~50dB. If not, please kindly adjust the position of the inside antenna.
Step 6 Fix the Inside Antenna and the Booster
- Fix the inside antenna with the provided double-sided tape.
- Fix the booster with the provided Hook and loop.

Step 1 Assemble and Mount the Outside Antenna

Determine where you would like to set up the outside antenna
Usually, the outside antenna is mounted to a ladder at the top of the vehicle vertically and as high as possible so that it can get a good signal.

Note: Please make sure the outside antenna stays below the height limit allowed by law.

Assemble the outside antenna
Insert the cable through the pole and then through the side exit adapter.
Screw into place.
Notes:
The accessories include 2 poles and you can decide to use 1 or 2 depending on the situation.
Fix the outside antenna
Use the provided accessories to fix the outside antenna to the ladder.
Step 2 Connect the Cable to the Outside Antenna
Connect the booster and the outside antenna with the 26′ cable.
Step 3 Connect the DC Power Supply to the Booster.
Use a power supply or DC power supply.
Step 4 Download the Signal Supervisor App, and register your ID and booster.
Register an ID first and login.
Add the booster to the device list.
Step 5 Place Inside Antenna & Connect the Cable
Place the inside antenna where you would like to cover the signal and connect it to the booster.
Use the Signal Supervisor to help install
The booster will work at best if the gain reaches 50 dB. But if you can’t get so, at least ensure the gain on the gauges reaches 46~50dB. If not, please kindly adjust the position of the inside antenna.
Step 6 Fix the Inside Antenna and the Booster
Fix the inside antenna with the provided double-sided tape.
Fix the booster with the provided Hook and loop.
Enjoy your boosted signal!
Step 1 Assemble and Mount the Outside Antenna
- Determine where you would like to set up the outside antenna
- Usually, the outside antenna is mounted to a rearview mirror. It would be great if you could set it as high as possible.
  Note: Please make sure the outside antenna stays below the height limit allowed by law.
  Assemble the outside antenna
- Insert the cable through the pole and then through the side exit adapter.
- Screw into place.
  Notes:
- 1. The accessories include 2 poles and you can decide to use 1 or 2 depending on the situation.
- Fix the outside antenna
  Use the provided accessories to fix the outside antenna to the rearview mirror.
Step 2 Connect the Cable to the Outside Antenna Connect the booster and the outside antenna with the 15′ cable.
Step 3 Connect the DC Power Supply to the Booster.

Step 4 Download the Signal Supervisor App, and register your ID and booster.
- Register an ID first and login.
- Add the booster to the device list.
Step 5 Place Inside Antenna & Connect the Cable
- Please place the inside antenna on the dash or the side of the driver’s seat.
- Use the Signal Supervisor to help install
- The booster will work at best if the gain reaches 50 dB. But if you can’t get so, at least ensure the gain on the gauges reaches 46-50dB. If not, please kindly adjust the position of the inside antenna.
Step 6 Fix the Inside Antenna and the Booster
- Fix the inside antenna with the provided double-sided tape.
- Fix the booster with the provided Hook and loop.
- Enjoy your boosted signal!

Step 4: Signal quality test
After reaching the MAX possible gain (50dB or as close to 50B as possible), fix the outside & inside antennas, and then use the mobile phone to test the effect of phone call and browse the web page or video in the vehicle by 3rd party app Network Cell Info Lite & Open Signal.

Notes Again : Just remember that strength and quality are two separate issues. A poor quality “strong” signal can be next to useless, but a clean signal of two bars might be all your device needs.

If it is not ideal, adjust the position of inside or outside antennas, and meantime ensure that the gain remains MAX possible.
When it reaches the ideal test value, the booster, antenna, and cable can be firmly installed.
The installation order is Outside antenna – Inside Antenna – Booster.

Notes: Please don’t expect the vehicle booster system to cover your whole area, because its gain is limited to 50dB by FCC and may further reduce during booster installation and the outside signal is changing all the time during the drive.

Step 5: Drive the vehicle to other places to see how it works

Drive the vehicle to various weak areas to test the performance.
Drive the vehicle to various strong areas to test the performance.

Warm Tips

If the vehicle is driving to quite remote places where the signal outside is particularly weak and the mobile phone cannot be used, the inside antenna can cling closely to the back of the mobile phone, so that a certain signal can be obtained. This is not a normal operation, but it can help you maintain communication in these particular places.
Meanwhile, remind you that this method will not help when there is no signal outside the vehicle or the signal is very weak, because the booster must have a signal to boost.

Troubleshooting

If there are any issues while installing a HiBoost cell phone signal booster, please contact the technical support team through the following channels:

Online Support: Create a ticket or chat via the Signal Supervisor app

972-870-5666 (M-F from 9 am – 5 pm CST)
service@hiboost.com
www.hiboost.com

Technical Specifications

FCC and IC Statements

FCC RF EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions to satisfy RF exposure compliance. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

IC RF EXPOSURE STATEMENT
The devices comply with RF exposure limits. The minimum distance from the body to use the device is 20 CM.

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Re-orient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help

Changes or modifications not expressly approved by HiBoost could void the user’s authority to operate the equipment. For a complete list of antennas and cables approved for use with these boosters see Authorized Kitting Options

FCC 27.50(d)(4) Statement: Fixed, mobile, and portable (handheld) stations
operating in the 1710-1755 MHz band are limited to 1-watt EIRP. Fixed
stations operating in the 1710-1755 MHz band are limited to a maximum
antenna height of 10 meters above ground.

FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION
The following links are the currently active contacts for booster registration with U.S. wireless providers:

IC Statement: This device complies with Innovation, Science, and Economic Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/

This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network.If you are unsure, contact your provider.

In Canada, BEFORE USE, you must meet all requirements set out in ISED CPC-2-1-05.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm(8 inches)from(i. e..MUST NOT be installed within 20 cm of)any person.
You MUST cease operating this device immediately if requested by the FCC(or ISED in Canada)or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.
This device may be operated ONLY in a fixed location(i.e., may operate in a fixed location only for in-building use.

Return and Warranty Policies

30-Day Money-Back Guarantee: If for any reason the performance of any product is not acceptable, the product may be returned to the reseller within 30 days with proof of purchase. Please contact the customer support team.
3-Year Warranty: Signal boosters and kits are warranted for 3 years. We will repair or replace the unit and will cover the cost of delivery back to consumers located within the continental US and Canada. We will only cover shipping to our office if the booster was delivered to you recently and was delivered defective. Damage caused by the use of non-company power supplies or other accessories is not covered under warranty.

Customers can choose to return the signal boosters and kits directly to the manufacturer at the purchaser’s expense with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by us. RMA numbers may be obtained by contacting customer support at 972-870- 5666 or support@hiboost.com

This warranty does not apply to any signal boosters or kits determined by us to have been subjected to tampering, misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.

Failure to use a surge-protected AC power strip with at least a 1000 Joule rating will void your warranty. Damage caused by lightning is not covered by this warranty.
All of the products that are packaged with other accessory products are intended for resale and used as a single integrated system. Such product kits are required to be sold to the end-users or subsequent resellers as packaged.

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