2023-26 Northpoint Strategy User Guide

2023-26 Northpoint Strategy

Foreword

This strategy will guide us through the changing and challenging social and economic landscape over the next 3 years.

The past 5 years have seen us grow rapidly as an organisation, expanding our services and reaching across new geographies to help more than 5000 people a year, through a range of therapies and approaches to emotional support. Our growth over the years is all down to one simple aim: to provide the very best and most appropriate mental health support support to the people who come to us for help. The wellbeing of our service users is at the heart of everything we do.

Duncan Pearse, CEO
Combined with this, we have built strong foundations on which to take forward the work of this new strategy: a collaborative and supportive organisational culture with an experienced staff team who feel valued, well supported and trusted to do their jobs; underpinned by the financial stability to drive these improvements over the next 3 years. We are excited about the opportunities this brings, both to us as an organisation and to our service users. Alongside finalising our 3-year strategy, we have developed Northpoint’s Theory of Change (see page 11) which, combined with a wealth of staff and stakeholder feedback, informs our strategic priorities.

We would like to take this opportunity to thank those involved in bringing this work together, and we look forward to continued partnership working to meet the diverse needs of our service users.

Jane Williams, Chair of Trustees

Who we are

We provide a range of talking and digital therapies, and the person-centred support that people need to get the help that is right for them, in a timely manner.
We work with children, young people and adults across Yorkshire and the surrounding areas – in their geographical communities, school communities and within primary care. Our expertise and dedication to improving mental health generates our high quality provision and a positive service user experience.

Yorkshire-based and established in 1996, we are one of the largest charitable providers of mental health services in the region. We recognise the diversity of the population we serve and the needs they have, and we are responsive to this. By doing so, we help more than 5,000 people a year, meeting individual needs through a wide variety of therapies and person-centred support.
With our exclusive focus on mental health, we are constantly looking for new ways to improve and expand services, developing innovative and effective therapeutic approaches.
We work collaboratively with other local providers, both in the statutory and voluntary sector, to improve the mental health system, and we are committed to reducing health inequalities.

Our Values

• Professional

• Responsive

• Collaborative

• Transparent

Our valuesunderpin all that we do.

Professional. We are committed to professional work and a thoughtful and 1 skilled approach to clients and their issues.
Collaborative. Our practitioners and managers work collaboratively with clients and partners, 3 and are trusted to achieve the best results.
Responsive. We respond quickly and effectively to develop new services and address gaps in the 2 wider mental health system.
Transparent. We pride ourselves on our communication: being open, honest and 4 transparent with clients, commissioners and staff.

Our Vision and Purpose

Our vision is a world that supports good mental health for all

Our purpose

is to deliver effective mental health support and to improve the mental health system in Yorkshire and the surrounding areas

Our priorities

• Deliver the best experience of mental health support

• Lead innovation

• Be a brilliant place to work

• Be fit for the future

Priority 1

Deliver the best experience of mental health support

We will work in partnership to make improvements in the wider mental health system, using our expertise and experience to collaborate, drive change, and firmly establish Northpoint as the provider of choice for mental health services in Yorkshire and the surrounding areas.

To achieve this, we will:

Increase our service user voice in the variety of settings in which we work, and amplify this voice to bring about change in the experience of mental health support.

• Increase our work with wider system partners to address barriers faced by people who experience the most health inequalities.
• Increase the diversity of people who access our services, and continue to ensure equality of access.
• Increase the impact of our work on people who access our services, by embedding a culture of quality improvement within our organisation.

Priority 2

Lead innovation

We will actively develop and build our relationships with a range of partners, both within the mental health sector and beyond, to ignite positive change and innovation in service delivery.

To achieve this, we will:

• Challenge ourselves to ensure our services are as agile and flexible as required by our service users’ needs in a changing world.
• Lead the field in understanding and developing the use of digital technologies to increase our reach and impact on people’s mental health and wellbeing.
• Further develop staff understanding, input and leadership around organisational goals, initiatives and service developments.
• Embrace innovation within our organisation and use this to drive change and improve service user experience.

Priority 3

Be a brilliant place to work

Our people are at the heart of our organisation. We careabout our colleagues and the workforce of the future. We will nurture and retain a workforce that lives our values and is supported to develop, succeed and make positive changes.
The people who want to work for us will be confident that we are a credible organisation, are specialists in our field and have a culture that truly embraces difference.

To achieve this, we will:

• Create a community that people want to be part of, and will drive recruitment to attract, nurture and retain a diverse range of excellent people with great potential.
• Increase opportunities for staff to come together to connect from across the organisation, building on our strengths and celebrating achievements and success.
• Develop and offer a more relevant, wider range of accessible training and development opportunities to all staff, to broaden people’s knowledge, competence and opportunities for progression.
• Increase the opportunities for reflection, peer learning and shared resources, across all levels of the organisation.
• Continue to develop the systems, processes and frameworks needed to embed our values in a growing organisation.
• Maintain and extend the standards we have achieved through external accreditations.

Priority 4

Be fit for the future

We will ensure our financial and operational sustainability, enabling morepeople to experience good mental health support.

To achieve this, we will:

• 1Develop and deliver on a business development and sustainability plan, including the identification of new and diverse funding opportunities.
• Raise the profile of our organisation within Yorkshire and the surrounding areas.
• Develop an impact measurement framework to measure what matters, show the difference we make through our work, and identify where we need to improve.
• Deliver best value by improving operational efficiency.
• Enhance how we measure, monitor and improve our social value.
• Embed initiatives that reduce the impact of our work on the environment.

Northpoint Theory of Change

Many people can’t get the mental health support they need| Many people can’t get the mental health for all| Our purpose is to deliver effective mental health support and to improve the mental health system in Yorkshire and the surrounding areas
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| | | | |
Commissioners| Co-production with service users Ongoing service improvement, adaption and delivery Tech/artificial intelligence/digital innovation| e.g. Increase the number of people accessing service| Increased awareness and understanding of how to access mental health services.
Support received is experienced as beneficial| More people receive care they find beneficial to their mental heal| More people experience good mental health support
Service users| Improving signposting/triage/ referral Outreach and community work| Increase the demographic profile of service users and staff| Reduced waiting times for access to services.
Increase in service users’ choice in the care they receive and how they receive it
Staff| Training and CPD Bursaries Office space improvement| | Increased representation of population among Northpoint’s mental health workforce| Increased capability to manage mental health among people who access services
Partner organisations| Pathway design collaborations Workforce partnerships Shared CPD with other organisations Lead partner work| e.g. New/ongoing collaborations| Increased engagement with under-served communities.
More capacity within the mental health workforce| Reduced inequalities in people accessing mental health services
Professionals| Community organisation collaborations| | Northpoint increasingly regarded as a partner that influences and models change.

To find out more about our work:
visit our website
e-mail info@northpoint.org.uk
phone 0113 245 0303
Or follow us on social media

Registered in England & Wales, Company No. 3216262 Registered Charity No. 1057908 BACP accredited service no. 100814
Northpoint Wellbeing Limited Leeds Bridge House Hunslet Road, Leeds LS10 1JN 0113 245 0303

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