Vortex Spas VXSW141223 Vortex Leisure Pty Ltd Owns The Brand User Manual
- June 15, 2024
- Vortex Spas
Table of Contents
Vortex Spas™ Limited Warranty
Vortex Leisure Pty Ltd owns the Vortex Spas™ brand
User Manual
VXSW141223 Vortex Leisure Pty Ltd Owns The Brand
Lifetime Warranty on Permaframe™ Frames
Vortex Leisure Pty Ltd warrants the structural integrity of the spa frame
against defects in workmanship and materials for the lifetime of the spa
subject to the limitations, conditions and exclusions expressed in this
warranty.
10-year non pro rata structural warranty
Vortex Leisure Pty Ltd warrants the structure of the spa shell against defects
in workmanship and materials leading to water loss from the spa for a period
of 10 years from date of delivery subject to the limitations and conditions
expressed in this warranty.
5-year acrylic warranty
Vortex Leisure Pty Ltd warrants against the loss of water through the acrylic
surface of the spa shell for a period of 5 years from date of delivery,
subject to limitations and conditions in this warranty.
5-year jet warranty
Vortex Leisure Pty Ltd warrants the removable spa jets to be free of
manufacturing defects for a period of 5 years from date of delivery. This
warranty excludes damage by grit, sand and improper water chemistry causing
corrosion of the part and is elimited to supply of replacement parts after the
faulty part has been returned to Vortex Leisure Pty Ltd for warranty
inspection.
Leaking from jets is covered by the plumbing warranty. Laminar jets have a 1
year parts only warranty.
5-year heater warranty
Vortex Leisure Pty Ltd warrants the heater element against defects in
materials and workmanship for a period of 5 years from date of delivery. After
1 year this warranty is limited to the supply of replacement parts and
excludes labour and freight costs. This warranty does not cover damage to
heaters caused by incorrect water balance resulting in the heater being
subjected to abrasive/acid water.
5-year plumbing warranty
Vortex Leisure Pty Ltd warrants the plumbing piping and plumbing joints
against defects in materials and workmanship causing leaking for a period of 5
years from date of delivery. After 1 year this warranty is limited to the
supply of replacement parts and excludes all labor and freight costs.
2-year pump warranty
Vortex Leisure Pty Ltd warrants the water pumps against defects in materials
and workmanship for a period of 2 years from date of delivery. After 1 year
this warranty is limited to the supply of replacement parts and excludes all
labour and freight costs.
Damage to the pump motor caused by incorrect chemical balance will not be
covered under this warranty. Vortex Leisure Pty Ltd reserves the right to
request that the pump be returned for assessment before it is replaced under
this warranty.
2-year electronic components warranty
Vortex Leisure Pty Ltd warrants electronic control systems against defects in
materials and workmanship for a period of 2 years from date of delivery. After
1 year the warranty is limited to the supply of replacement parts after the
product has been assessed by either Vortex Leisure Pty Ltd or the relevant
control system manufacturer.
1-year air blower warranty
Vortex Leisure Pty Ltd warrants the air blower against defects in materials
and workmanship for a period of 1 year. This warranty will become void if the
blower damage is caused by overfilling.
1-year thermoclad cabinet warranty
Vortex Leisure Pty Ltd warrants the thermoclad spa cabinet against defects in
materials and workmanship for a period of 1 year from date of delivery. This
warranty specifically covers the structural integrity of the cabinet. The
thermoclad cabinet finish is warranted to be free from defects in materials and
workmanship at the time of initial delivery. Fading and weathering of the
surface will occur naturally over time, and are not considered defects.
1-year Wifi, audio system, ozone, UV, LED light(s) warranty
Vortex Leisure Pty Ltd warrants the factory installed Wifi, audio system, UV
sanitiser, Ozone sanitiser and LED Light(s) assemblies, to be free from
defects in materials and workmanship for 1 year.
The UV globe is a parts only warranty, if it fails within the 1 year period, a
replacement globe will be sent out free of charge to be installed by the
customer.
1-year external heat pump warranty
Vortex Leisure Pty Ltd warrants the External Heat Pump to be free from defects
in materials and workmanship for 1 year. Installation is to be carried out by
a qualified contractor. Failure to do so will immedately VOID this warranty.
Vortex Leisure Pty Ltd reserves the right to request the return of the heat
pump for assessment before it is replaced or repaired.
1-year spa hardcover warranty
Your Spa Cover is warranted for a period of 1 Year from the date of delivery.
This warranty applies only to the structural integrity of the cover and the
vinyl. Damage caused to stitching, straps or locks due to improper use of the
cover will not be covered under warranty. Disposal of any cover replaced under
warranty will be the owners responsibility.
2-year IKON™ Deck warranty Vortex Leisure Pty Ltd warrants the IKON™
Deck against defects in materials and workmanship for a period of 2 year from
date of delivery. The Deck is warranted to be free from defects in materials
and workmanship at the time of initial delivery.
Fading and weathering of the surface will occur naturally over time, and are
not considered defects.
ClearLift™ Standard Warranty The ClearLift™ is an upgrade available on select
Vortex™ Swim Spa models. If you have purchased the ClearLift™ upgrade the
below supersedes the standard 1-year spa hardcover warranty. Your ClearLift™
components are warranted from the date of delivery for the following terms.
ClearLift™ Electrical components:
SpaNet™ cover controller, transformer and actuators, are covered for 1-year
parts and labour and a parts only for the second year.
ClearLift™ Cover foam:
One year parts and labour and parts only for the second year.
ClearLift™ Cover frame and mechanical components:
One year parts and labour and parts only for the second year.
Damage caused to stitching, straps or locks due to improper use of the cover
will not be covered under warranty. Disposal of any cover replaced under
warranty will be the owners responsibility.
Warranty coverage
Warranty coverage begins at the delivery date. Vortex Leisure Pty Ltd only
extends this warranty to the original purchaser and only if the spa has been
purchased through an authorized Vortex Leisure Pty Ltd reseller. Written
notice of the defect and proof of purchase must be provided to Vortex Leisure
Pty Ltd or it’s nominated representative within 14 days of the defect
occurring.
If the spa is required to be returned to Vortex Leisure Pty Ltd for
rectification all freight costs shall be pre paid by the customer.
Repair or replacement of any defective product is at the sole discretion of
Vortex Leisure Pty Ltd. To action warranty service contact the authorized
Vortex Leisure Pty Ltd reseller you purchased from. If you are unable to
obtain satisfactory service from your reseller, written notification must be
provided to Vortex Leisure Pty Ltd within 14 days of the defect occurring.
Vortex Leisure Pty Ltd will pay the travel costs of the service agent for the
first 50km from their base. Any further travel charges shall be the
responsibility of the spa owner.
Electrical connection
All electrical connections must be carried out by a qualified electrical
contractor. Failure to do so will immediately VOID this warranty. The spa must
be connected to a dedicated MAINS electrical supply circuit protected by a
compliant earth leakage circuit breaker safety switch.
Vortex Leisure Pty Ltd reserves the right to ask for proof that the spa has
been installed by a qualified electrician.
You must check and tighten all barrel unions regularly. Failure to do so may
affect your warranty.
See your user manual for further information.
Warranty exclusions
- Damage resulting from improper water maintenance.
- Damage from operating the spa above 45°C.
- Damage caused by clogged filters
- Damage caused to the spa by improper use of spa cover and excessive exposure to sunlight.
- Acts of God.
- Damage caused by not installing spa on sufficient hard level surface.
- Damage caused by incorrect electrical installation, brownouts, voltage spikes or operating spa out of +/- 10% of voltage range.
- Warranty is not extended to filter cartridges, head rests, pump seals or drain hoses.
- Commercial use reduces all warranties to maximum 6 months.
- Damage caused by relocation of the spa from its original installed location.
- Damage by termites, borer or other pests.
- Damage caused by flooding.
- Damage caused by third party carriers.
- Damage or corrosion.
- Damage caused by the operation of ClearLift™ Cover Lifter during high wind.
- Damage caused by the operation of ClearLift™ Cover Lifter due to excessive load such as heavy snow.
- Damage caused by the operation of ClearLift™ Cover Lifter due to closing it on a foreign object.
Limitations
This warranty is the only warranty offered by Vortex Leisure Pty Ltd and
excludes any other implied or oral undertakings.
Except as described above, this warranty does not cover defects or damage due
to normal wear and tear, improper installation, alteration without Vortex
Leisure Pty Ltd’s prior written consent, accident, acts of God, misuse, abuse,
commercial or industrial use, use of an accessory not approved by Vortex
Leisure Pty Ltd, failure to follow Vortex Spas™ ’ Pre-Delivery Instructions or
Owner’s Manual, or repairs made or attempted by anyone other than an
authorized representative of Vortex Leisure Pty Ltd. Vortex Leisure Pty Ltd or
its agents will not be liable for any incidental or consequential loss or
injury. Vortex Leisure Pty Ltd will not be liable for costs associated with
but not limited to building alterations, removal costs, delivery costs or
labour costs associated with the replacement of a spa.
You must check and tighten all barrel unions regularly. Failure to do so may
affect your warranty.
See your user manual for further information.
VXSW141223
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