Beltone HearMax App User Guide

Beltone HearMax App

Product Information

Specifications

• Product Name: Beltone HearMaxTM app
• Compatibility: Wireless hearing aids and accessories provided by Beltone A/S
• Intended Purpose: Remote control and assist tool for wireless hearing aids

FAQ

• Q: Can the Beltone HearMaxTM app be used for Over-The-Counter Hearing Aids?
  • A: No, the Beltone HearMaxTM app may only be used for adjustments to the device under the supervision of a licensed Hearing Care Professional. Once the session is complete, remove theb app from your mobile device.
• Q: What is the intended purpose of the Beltone HearMaxTM app?
  • A: The Beltone HearMaxTM app is intended to be a remote control for wireless hearing aids and accessories made by GN, independent of brand. It can also serve as an assist tool, allowing remote adjustments by the hearing care professional.

Product Using Instructions

Introduction

The Beltone HearMaxTM app is designed to enhance your hearing experience and provide more control, personalization, and comfort with Beltone hearing aids. It utilizes innovative sound technology and a user-friendly design. These hearing aids are exclusively available through audiologists and hearing care professionals.

The Beltone HearMaxTM app is a variant of the GAN app and can be used as a remote control for wireless hearing aids made by GN, regardless of the brand. It can also be used as an assist tool, allowing users to connect with their hearing care professional for remote adjustments. If you require a printed version of the app user guide, please contact customer support or print the provided user guide. For more information and assistance with the app, consult your hearing care professional or visit beltone.com.

Usage Instructions

Installation

To install the Beltone HearMaxTM app on your Android device, follow these steps:

1. Open Google Play Store on your Android phone.
2. Search for ‘Beltone’ and the name of the app.
3. Tap on the app when you find it.
4. Tap ‘Install’ and enter your password if prompted.
5. Wait for the app to download and install.
6. Tap ‘Open’ to start using the app.

Compatibility

The Beltone HearMaxTM app is compatible with wireless hearing aids and accessories provided by Beltone A/S. For a full list of compatible devices, please refer to beltone.com. It is important to ensure that your hearing aids are updated to the latest firmware version using the app. Your hearing care professional can assist you in updating the firmware.

Functionality

The Beltone HearMaxTM app offers the following features:

1. Top carousel, drop-down, or card-swipe to choose your hearing aid or streamer program, or your Favorite.
2. Tap on the drop-down to edit programs and Favorites.

Introduction

• The Beltone HearMax™ app is made to enhance your hearing experience and enable you to get more out of your Beltone hearing aids.
• The innovative sound technology and design come in a full line-up of hearing aids that make hearing a more enjoyable experience. The hearing aids are available exclusively through audiologists and hearing care professionals.
• The Beltone HearMax™ app enable you to get more out of your hearing aids by providing new ways to gain control, personalization and comfort.
• The Beltone app is a variant of the GAN app.
• If you would like a printed version of the app user guide please contact customer support or simply print this user guide.
• For more information and help for apps, please consult your hearing care professional, or visit our website: beltone.com.

For users of Over-The-Counter Hearing Aids

• The Beltone HearMax™ app may only be used for adjustments to the device under supervision of a licensed Hearing Care Professional.
• Remove the Beltone HearMax™ app from your mobile device once the session is complete.

Intended purpose And Symbols

Intended purpose

• The Beltone HearMax™ app is intended to be a remote control for wireless hearing aids made by GN independent of brand.
• The Beltone HearMax™ app is intended to be a remote control for wireless accessories made by GN independent of brand.
• The Beltone HearMax™ app is intended to be an assist tool for wireless hearing aids made by GN independent of brand.
• When used as a remote control, the app can adjust the hearing aid and/or accessories in accordance with the settings selected by the hearing care professional.
• When used as an assist tool, the app provides the user with a connection to the hearing care professional, who can adjust the hearing aid settings remotely.

Symbols

• WARNING: Points out a situation that could lead to serious injuries.
• CAUTION: Indicates a situation that could lead to minor and moderate injuries.
• Consult electronic instructions for use.
• Legal manufacturer.
• Date of manufacture.
• Medical Device.
• Unique Device Identification.
• By prescription only (US).

Finding And Installing The App

Access apps for iPhone, iPad, and iPod touch via a download in the App Store by following these steps:

1. Enter the App Store by tapping the App Store icon on an iPhone, iPad, or iPod touch
2. In the App Store, search for ‘Beltone’ and the name of the app
3. If using an iPad, change the search criteria in the top left corner to ‘iPhone only’
4. After finding the app, tap ‘Get’
5. Then tap ‘install’
6. Enter a valid Apple ID and password
7. After entering the password, you can find the app on your device screen – tap to open the app

Access apps for Android devices via a download in Google Play by following these steps:

1. Enter Google Play by tapping the Play Store icon on your Android phone
2. In Google Play, search for ‘Beltone’ and the name of the app
3. After finding the app, tap ‘Install’
4. After entering your password, the app will download and install
5. After the installation is finished, tap ‘Open’ to start using the app

Beltone HearMax™ app

The Beltone HearMax™ app offers unprecedented user-friendliness with just one tap of a finger. Control and customize your hearing aid settings directly from your mobile device, so that you can personalize your hearing experience to match your sound environments. You can even get your hearing aid programs updated by your hearing care professional and receive hearing aid updates remotely without making a trip to the clinic. The Beltone HearMax™ app will guide you on all the things you can do and how to do it. The Beltone HearMax™ app is available on the App Store and Google Play.

Compatible device information

• The app is compatible with wireless hearing aids and accessories provided by Beltone A/S.
• For a full list of compatible devices, please refer to beltone.com.
• Make sure the hearing aids are updated to the latest firmware version via the app. Your hearing care professional can update the hearing aid firmware for you.

App Functionality

Beltone HearMax™ app functionality

1. Use the top carousel, drop-down or card-swipe to choose your hearing aid or streamer program, or your Favorite. Tap drop-down to edit programs and Favorites.
2. Use Quick Buttons for one-tap, advanced sound adjustments.
3. Adjust volume or mute.
4. Access Sound Enhancer to adjust treble/mid/bass, noise reduction, speech focus or wind noise reduction*. Also access Tinnitus Manager to adjust pitch and variation of sound from the Tinnitus Breaker Pro, or to choose your Nature Sound**.
5. Navigational menu.
6. The “My” menu:
   • Here you can learn what the app can do and contact your hearing care professional* to request help and receive updates to your hearing aid settings.
7. The “More” menu:
   • Here you can adjust app settings and find additional information on your app.

* Feature availability depends on the hearing aid model and the fitting by your hearing care professional.
** Available if the Tinnitus Sound Generator has been enabled by your hearing care professional.

Tinnitus Manager functionality

• The Tinnitus Manager will be available for you in the app if the Tinnitus Breaker Pro (TBP) has been enabled in one or more of your fitted programs. Depending on the fitting by your hearing care professional, you will have either a white noise signal or a nature sound signal as the default setting.
• The Tinnitus Breaker Pro volume level, frequency shaping, white noise variation and Nature Sound can be adjusted, but the adjustments will be deleted upon closing the app, unless the settings are saved as a Favorite, which can later be accessed manually when re-opening the app.
• The Tinnitus Breaker Pro volume can only be adjusted within the range set by the hearing care professional.
• When closing the app, any adjustments will be deleted and default back to the settings performed by the hearing care professional.
• If you need permanent adjustments to the default settings, please contact your hearing care professional. The hearing care professional can apply the changes either in-office or remotely depending on availability.

Intended purpose

• The target population is primarily the adult population over 18 years of age. This product may also be used for children 5 years of age or older.
• The Tinnitus Breaker Pro module is targeted for healthcare professionals, who are treating patients suffering from Tinnitus, as well as conventional hearing disorders. The initial fitting of the Tinnitus Breaker Pro module must be done during an in-office visit by a hearing professional participating in a Tinnitus Manager app.
• If deemed feasible by the hearing professional, subsequent fittings of the Tinnitus Breaker Pro module may be performed remotely and in real time while having live communication via live audio, video, and chat on the user’s dedicated app.

A small icon will appear in the top right corner on programs if you have the Tinnitus Breaker Pro fitted.If you go to the Sound Enhancer menu from one of those programs, you will see the Tinnitus Manager available.

1. White noise: Activate or adjust the white noise signal by tapping one of the four buttons in ‘White noise variations’. You can also adjust the frequency shaping above by moving the two sliders left and right.
2. Nature sounds: Activate or choose your preferred nature sound by tapping one of the six buttons in Nature sounds.
3. Volume Control: Adjust the volume level of the Tinnitus Sound Generator by moving the slider.

Feature availability depends on the hearing aid model and the fitting by your hearing care professional.

Precautions

Warnings and precautions

Use with mobile device apps

• Notifications of app updates should not be disabled, and it is recommended that the user installs all updates to the app and operating system to ensure maximum protection against vulnerabilities.
• The app must only be used with Beltone devices for which it is intended. Beltone takes no responsibility if the app is used with other devices or if third party apps are used to control the Beltone devices.
• Only apply remote fine-tuning packages you expect to receive to your hearing instruments.
• Beltone does not support rooted mobile phones.

Warnings and cautions

If using the app with a hearing aid, please read the hearing aid user guide. The hearing aid user guide was included in the hearing aid package. If you need a fresh copy, please consult your hearing care professional or visit our website.
Be aware of information marked with the warning symbol.

CAUTION: Always use the latest available software update for your device.

Failing to follow these precautions can compromise the information security of your hearing aid and potentially cause hearing loss or tinnitus.

Copyright

© 2023 GN Hearing Care Corporation. All rights reserved. Beltone is a trademark of GN Hearing Care Corporation. Apple, the Apple logo, iPhone, iPad, iPod touch, and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the US and other countries. Android, Google Play and the Google Play logo are trademarks of Google LLC.

Contacts

Manufacturer according to EU Medical Device Regulation 2017/745:

• Beltone A/S
• Lautrupbjerg 7 DK-2750 Ballerup Denmark

Manufacturer according to FDA:

• Beltone
• 8001 E Bloomington Freeway Bloomington, MN 55420 USA
• 1-800-BELTONE
• beltone.com

Manufacturer according to Health Canada:

• Beltone Canada
• 2 East Beaver Creek Road, Building 3 Richmond Hill, ON L4B 2N3 Canada
• 1-800-387-3744
• beltone.ca

Any serious incident that has occurred in relation to the device should be reported to the legal manufacturer Beltone A/S and the competent authority of the EU Member State in which the user and/or patient is established.

References

• Award Winning Hearing Aid Company | Beltone
• Hearing Aids Near Me - Free Hearing Test Online | Beltone

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>