Benrocks EF23M HOUSELUX Casita TRIM 23 Electric Fireplace Insert Instruction Manual

Ben rocks EF23M HOUSELUX Casita TRIM 23 Electric Fireplace Insert

Product Information

Specifications

• Model: HOUSELUX Casita TRIM 23(EF23M)
• Model: HOUSELUX Casita TRIM 26(EF26M)
• Model: HOUSELUX Casita TRIM 28(EF28M)
• Model: HOUSELUX Casita TRIM 30(EF30M)
• Model: HOUSELUX Casita TRIM 33(EF33M)
• Model: HOUSELUX Casita TRIM 33W(EF33WM)
• Model: HOUSELUX Casita TRIM 36(EF36M)
• Model: HOUSELUX Casita TRIM 40(EF40M)
• Model: HOUSELUX Casita TRIM 50(EF50M)

Product Dimensions

Product Usage Instructions

Important Safety Information

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons.

Please read and understand the following instructions:

1. Read all instructions before installing or using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.

Preparation

Before using the Electric Fireplace, please follow these preparation steps:

• Do not use the Electric Fireplace if any part has been underwater.
• Immediately call a qualified service technician to inspect and replace any part of the electrical system if necessary.
• Keep plastic wrapping away from children.

Unpacking the Electric Fireplace

1. Remove all parts and hardware from the carton and place them on a clean, soft, dry surface.
2. Check the parts list to make sure nothing is missing.
3. Dispose of packaging materials properly. Please recycle whenever possible.
4. Keep the original packaging for future transport and/or storage.

Contents

• Fireplace (1 pc)
• Remote control (1 pc)
• Manual (1 pc)
• AAA battery (2 pcs)

FAQ

Q: What is the voltage requirement for this Electric Fireplace?

• A: This Electric Fireplace is designed for use on 120 volts AC; 60 Hz; 1500 Watts.

Q: Can I use this Electric Fireplace without venting?

• A: Yes, this Electric Fireplace does not require venting.

Q: Can I use this Electric Fireplace in a three-slot grounded receptacle?

• A: If a three-slot grounded receptacle is available, the adapter should not be used. However, if you need to connect to a two-slot receptacle, an adapter is available.
• Make sure to connect the green grounding lug of the adapter to a permanent ground, such as a properly grounded outlet box.
• WARNING Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product.
• Failure to do so could result in fire, electric shock, or serious personal injury.
• CAUTION Keep this owner’s manual for future reference. If you sell or give away this product, make sure this manual accompanies this product.

IMPORTANT SAFETY INFORMATION

When using electrical appliances basic precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Read all instructions before installing or using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
3. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc., and curtains at least 0.9 m from the front of the heater, and keep them away from the sides and rear.
4. Extreme caution is necessary when any heater is used by or near children or the infirm and whenever the heater is left operating and unattended.
5. Do not operate any heater after it malfunctions. Disconnect power at the service panel and have the heater inspected by a reputable electrician before reusing it.
6. Do not use outdoors.
7. To disconnect the heater, turn the controls off, and turn off power to the heater circuit at the main disconnect panel (or operate the internal disconnect switch if provided).
8. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
9. To prevent a possible fire, do not block air intakes or exhaust in any manner.
10. A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable vapors or liquids are used or stored.
11. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
12. This heater may include an audible or visual alarm to warn that parts of the heater are getting excessively hot. If the alarm sounds (or illuminates), immediately turn the heater off and inspect for any objects on or adjacent to the heater that may have blocked the airflow or otherwise caused high temperatures to have occurred. DO NOT OPERATE THE HEATER WITH THE ALARM SOUNDING (OR ILLUMINATING).
13. SAVE THESE INSTRUCTIONS”

• This heater is for use on 120 volts. The cord has a plug as shown below in Figure. An adapter as shown at C is available for connecting three-blade grounding-type plugs to two-slot receptacles.
• The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.

PREPARATION

• DO NOT use this Electric Fireplace if any part has been underwater. Immediately call a qualified service technician to inspect and replace any part of the electrical system if necessary. Keep plastic wrapping away from children.
• Unpacking the Electric Fireplace. Remove all parts and hardware from the carton and place them on a clean, soft, dry surface.
• Check the parts list to make sure nothing is missing. Dispose of packaging materials properly.
• Please recycle whenever possible. Keep the original packaging for future transport and/or storage.

PRODUCT DIMENSIONS

Units: inch

**Model| ****Insert Width （ IW ）| ****Insert Height （ I ）| ****Insert Depth （ ID ）
---|---|---|---
EF 23M| 21.95| 19.80| 7.70
EF 26M| 25.30| 20.12| 7.70
EF 28M| 27.11| 23.62| 7.70
EF30M| 29.59| 23.62| 7.70
****Model| ****Insert Width （ IW ）| ****Insert Height （ I ）| ****Insert Depth （ ID** ）
---|---|---|---
EF33M| 32.23| 26.22| 7.70
EF33WM| 32.23| 19.80| 7.70
EF36M| 36.60| 26.22| 7.70
EF40M| 39.55| 26.22| 7.70
EF50M| 46.60| 26.22| 7.70

Units: mm Fireplace Insert Size

Model| Width （ W ）| Height （ H ）| Depth （ D ）| Advise mantel opening size| Advise mantel minimum depth

（ RD ）

---|---|---|---|---|---
Width （ OW ）| Height （ OH ）
EF23M| 644| 536| 224.6| 568-571| 508-511| 215-220
EF26M| 729| 544| 224.6| 653-656| 516-219| 215-220
EF28M| 775| 628| 224.6| 699-701| 605-608| 215-220
EF30M| 838| 628| 224.6| 762-764| 605-608| 215-220
EF33M| 905| 699| 224.6| 830-833| 671-674| 215-220
EF33WM| 905| 536| 224.6| 830-833| 508-511| 215-220
EF36M| 1016| 699| 224.6| 941-944| 671-674| 215-220
EF40M| 1091| 699| 224.6| 1015-1018| 671-674| 215-220
EF50M| 1270| 699| 224.6| 1195-1198| 671-674| 215-220

Units: inch

**Model| Width （ W ）| Height （ H ）| Depth （ D ）| Advise mantel opening size| Advise mantel minimum depth ****RD
---|---|---|---|---|---
Width （ OW ）| Height （ OH ）
EF23M| 25.4| 21.1| 8.84| 22.4-22.5| 20.0-20.1| 8.5-8.7
EF26M| 28.7| 21.4| 8.84| 25.7-25.8| 20.3-20.4| 8.5-8.7
EF28M| 30.5| 24.7| 8.84| 27.5-27.6| 23.8-23.9| 8.5-8.7
EF30M| 33.0| 24.7| 8.84| 30.0-30.1| 23.8-23.9| 8.5-8.7
EF33M| 35.6| 27.5| 8.84| 32.7-32.8| 26.4-26.5| 8.5-8.7
EF33WM| 35.6| 21.1| 8.84| 32.7-32.8| 20.0-20.1| 8.5-8.7
** EF36M| 40.0| 27.5| 8.84| 37.0-37.1| 26.4-26.5| 8.5-8.7
EF40M| 43.0| ****

27.5

| 8.84| 40.0-40.1| 26.4-26.5| 8.5-8.7
EF50M| 50.0| 27.5| 8.84| 47.0-47.1| 26.4-26.5| 8.5-8.7

ASSEMBLY

• ALWAYS unplug this fireplace heater before assembly or cleaning, or before relocating. Failure to do so could result in electric shock, fire, or personal injury.
• KEEP drapery and other furnishings at least 3ft /0.9m from the front and sides of the electric fireplace.
• AFTER installation, ensure that there is ≥0.004 ㎡ ventilation area between the inside and outside of the fireplace mantel.
• Your new electric fireplace may be installed virtually anywhere in your home. However, when choosing a location ensure that the general instructions are followed.
• For best results, install out of direct sunlight. Power supply service must be either completed or placed within the electric fireplace before finishing to avoid reconstruction.
• When moving the insert into the mantel, Do not let the bottom of the insert touch the mantel to avoid scratching.

BATTERY REPLACEMENT

• NOTE: The remote control does not include the batteries.
• NOTE: Do not mix old and new batteries.
• Do not mix alkaline, standard(carbon-zinc), or rechargeable(nicad,nimh, etc.)batteries.

CAUTION:

• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device before battery installation.
• Ensure the batteries are installed correctly about polarity (+ and -).
• Remove batteries from equipment that is not to be used for an extended time.
• Remove used batteries promptly.

OPERATION

• Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product. Failure to do so could result in electric shock, fire, serious injury, or death.

Power

• Make sure the Power Switch, located on the control panel, is in the OFF position. Plug the power cord into a 110~120 Volt 15 Amp outlet (see IMPORTANT SAFETY INFORMATION on.
• Make sure the outlet is in good condition and that the plug is not loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.

Temperature Limiting Control

• This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the heater will automatically turn OFF. To reset:

1. Unplug the power cord from the outlet.
2. Turn the Power Switch on the CONTROL PANEL to OFF. Wait at least 5 minutes.
3. Inspect the fireplace to make sure no vents are blocked, or clogged with dust or lint. If they are, use a vacuum to clean the vent areas.
4. With the Power Switch in the OFF position, plug the power cord back into the outlet.
5. If it switches off again, UNPLUG THE HEATER RIGHT AWAY! Have the outlets, wiring, and breaker box inspected by a professional? Make necessary repairs before using the heater.

Heater Rating

• Maximum heat output: 1500W (5000BTU); Maximum heating area: 400 square feet.
• Review the IMPORTANT SAFETY INFORMATION on and 4 before operating.
• NOTICE: When the heater is first turned on, a slight odor may be present. This is normal and should not occur again unless the heater is not used for a long time.

Control Panel

Located on the right and top side panel of the fireplace.

be heard when the switch is turned on On Position “I”.

Note: The remote control will lose the memory for function settings when the switch is turned on Off Position “0”.

| FLAME| Controls flame colors.

3 Settings: ( L1 yellow-L2 blue-L3 purple-cycle)

| HEATER| The heater will be cycled Low – High – Heater Off. You will see the screen light illuminates on the right of the flame board. The indicator light goes out within 5s.

Low: (LO)

High: (HI)

Note:

1. The fireplace can be used without a heater.

2. Whether the heating is working depends on whether the settled temperature by the thermostat is higher than the environment temperature.

3. The Fan works anterior to the heater for about 10s and turns off later than the heater for about 10s.

| Log Speaker| The log speaker can make the real log-burning effect. Press the first time to turn on the log speaker,

Press the second time to turn off the log speaker.

| TOP LIGHT| There are three colors for each option. Press the first time for the orange color,

Press the second time for the blue color, and Press the third time for the purple color.

| TIMER| This fireplace is equipped with a timer ranging from 1hr to 9hrs(1H,2H

…9H, Off shown on the LCD), touch the button once for every 1hr increase.

Remote Control

NOTICE:

• Control panel Power Switch must be ON to use remote control.
• Aim the remote control at the remote receiver. Make sure you hear a beep each time you press the button! If not, the fireplace will not respond to the signal.
• NOTICE: Operation for all functions are the same as the buttons on the fireplace.

CARE AND MAINTENANCE

• ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in electric shock, fire, or personal injury.

Cleaning

• NEVER immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal:

• Buff using a soft cloth, slightly dampened with a citrus oil-based product.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim.

Glass:

• Use a good quality glass cleaner and dry thoroughly with a paper towel or lint-free cloth.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Plastic:

• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Vents:

• Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
• Clean the exterior of the fireplace with a slightly damp cloth or duster.

Maintenance

• Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
• ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this fireplace.
• Failure to do so could result in electric shock, fire, or personal injury.

Electrical and Moving Parts:

• The fan motors are lubricated at the factory and will not require lubrication.
• Electrical components are integrated into the fireplace and are not serviceable by the consumer.

Storage:

• Store the heater in a clean dry place when not in use.

Replacement parts:

• Use only replacement parts supplied by the manufacturer. Use of any other parts, or modifying the fireplace in any way, will void all warranties.
• No internal parts are replaceable or serviceable.
• WARNING! No other servicing should be performed by the consumer. Do not attempt to service the unit by yourself.

SCHEMATIC DIAGRAM

FAQ – FREQUENTLY ASKED QUESTIONS

Why does the fan blow before the heat comes on, and after the heater is turned off?

• Heat and cool gradually. The fan blows when the heater is first turned on, and the heat is still heating up. After the heater turns off, the fan will continue to blow air for 10 seconds.
• This allows the fireplace to cool slowly and helps prevent overheating.

What does the fireplace beep? Can I turn the beeping off?

• The beeps indicate that the signal from the control panel, or remote control, has been received by the fireplace. The beeping cannot be turned off.

Why doesn’t the fireplace function change when the remote control setting changes?

• The fireplace function will only change if there is a beep after pressing the button. If you do not hear a beep, try again. If you hear a beep, the fireplace function will change to match the remote control setting.

Why does the remote control not work, or only work sometimes?

• Check to make sure the batteries are good. If necessary, change to new batteries. If the remote control is not aimed properly, if you are too far away, or if you are too far off to the side, the signal may not reach the fireplace. Get closer, aim at the upper top corner of the screen (where the red heat indicator light is located), and try again.

How do I change from high heat to low heat?

• The heater is controlled by the heater button on the control panel or the heater buttons on the remote control.

Is the thermostat setting accurate?

• The temperature within a room can vary. Room size, fireplace location, airflow, sunlight, wall type (interior vs. exterior), insulation, etc. all affect temperature.
• The fireplace setting may not match your home thermostat exactly This is normal.
• Try different thermostat settings on your fireplace until you find one that is right for you.

TROUBLESHOOTING GUIDE

sure the power cord is plugged into a functioning and properly grounded 15 Amp 120V AC electrical outlet.

2.    Make sure the Power Switch on the control panel is ON.

3.    If the unit had been working, but then turned off by itself, the temperature limiting control may need to be reset. See page 8 for instructions.

4.    Check for damage to the power cord or plug. If damaged, DO NOT USE.

The control panel functions do not work.| 1.    Make sure the Power Switch on the control panel is turned on. If it is OFF, the functions will not work.

2.    If the Power Switch is ON, and the functions do not work, please e-mail us at    service@velayhome.com

The    FLAME     button doesn’t work.| 1.    Make sure the Power Switch on the control panel is ON.

2.    If    the Power Switch is ON, and the functions do not work, please e-mail us at service@velayhome.com

The heater does not work.| 1.    Make sure the Power Switch on the control panel is turned on.

2.    Control Panel: Press the heater button on the control panel to override the thermostat at any time.

3.    Remote control: Make sure the thermostat is not set too low. If the thermostat is set lower than room temperature, the heater will not turn on.

4.    If  none  of  these  solutions  work,  please  e-mail us at service@velayhome.com

The heater does not blow hot air when it turns on and off.| This is normal. The fans blow cool air while the heater gradually heats up. The fans blow after the heater turns off to cool the heater and prevent overheating.
The remote control does not work.| 1.    Make sure the battery is properly installed.

2.    Make sure the Power Switch on the control panel is turned on. The remote control will not work unless the POWER SWITCH on the control panel is turned on.

3.    Aim the remote control at the receiver.

4.    Remove objects that may be in the way. Items between the remote control and the remote control receiver will block the signal.

5.    Don’t press the remote control buttons too quickly. Give the unit time to respond to your commands.

The thermostat does not work.| 1.    Make sure the heater is turned on. The thermostat will not work unless the heater is turned on.

2.    Make sure the thermostat is not set too low. If the thermostat is set lower than room temperature, the heater will turn on.

LIMITED WARRANTY

• This warrants to the original purchaser that this product is free from defects in material and workmanship as of the date of purchase and that it will, under normal use and proper care, remain one year from the date of purchase. Missing or initially defective parts will be replaced free of charge during the period of this limited warranty. If parts are unavailable, comparable replacement of refund will be given.
• The original dated sales receipt is required for all warranty claims. This warranty does not cover damage which has occurred during transport from the point of purchase to the consumer’s home. This warranty does not cover glass, light bulbs, batteries, transportation, labor, or other issues not associated with the manufacture of the product.
• This product is for residential use only. Any and all commercial use of this product voids all warranties, and absolves the manufacturer from all liability.
• Read and understand all assembly and operating instructions, and all safety information and warnings, before use. The following will void this warranty: Damage caused by tampering, modifying, or altering the fireplace insert in any manner; Damage due to incorrect assembly, improper care, misuse, or abuse; Damage from being used with the wrong power source; Water damage; Damage caused from this insert being used outdoors; Damage caused by using for excessive periods of time; Damage caused by the insert being used in a commercial application; Damage from use as a primary heat source;Other misuse or abuse not specifically listed herein.
• This product is not intended to be used as a primary heat source. It is for supplemental heating purposes only.
• Model: Casita Trim 23,Casita Trim 26, Casita Trim 28,Casita Trim 30,Casita Trim 33, Casita Trim 33W,Casita Trim 36,Casita Trim 40,Casita T rim 50.
• Power supply:120V-60Hz
• Power consumption: 1500W
• Protection class: I
• Light bulb: LED
• Thank you for purchasing this product! If you have questions about assembly or operation of this product,please e-mail us or call at: service@velayhome.com
• 1-302-281-1886

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