SAMSUNG QMC Series 43 Inch LED Backlit LCD Display User Manual

SAMSUNG QMC Series 43 Inch LED Backlit LCD Display

Product Information

Specifications

• Product Models: QB43C, QB50C, QB55C, QB65C, QB75C, QB85C, QB55C-N, QB65C-N, QB75C-N, QB85C-N, QH43C, QH50C, QH55C, QH65C, QH75C, QM43C, QM50C, QM55C, QM65C, QM75C, QM85C
• Recommended Hours of Use Per Day: Under 16 hours (for models QBC and QBC-N)

Product Usage Instructions

Chapter 01: Before Using the Product

Safety Precautions
The following safety instructions are to ensure your personal safety and prevent property damage. Please read the following to ensure the proper use of the product.

Safety Symbols

followed.
Caution| Personal injury or damage to properties may result if
instructions are not followed.
Prohibition| Do NOT attempt.
Instruction| Follow directions.

Chapter 02: Installation

To ensure proper installation of the product, please follow the instructions provided below:

Electricity and Safety
To reduce the risk of electric shock, do not open the cover or back of the product. There are no user serviceable parts inside. Refer all servicing to qualified personnel.

Precautions when handling the panel
Handle the panel with care to avoid damage.

Chapter 03: Operation

Follow these instructions for the proper operation of the product:

Cleaning
Clean the product using a soft, dry cloth. Avoid using any chemicals or abrasive materials that may damage the screen.

Storage and Maintenance

When storing the product, keep it in a cool and dry place. Avoid exposing it to direct sunlight or extreme temperatures.

Chapter 04: Preparations

Before using the product, make sure to check the components and familiarize yourself with the different parts:

Checking the Components
Verify that all components listed in the manual are included in the package.

Parts
Familiarize yourself with the different parts of the product, such as ports and control menu.

Remote Control
Learn how to use the remote control for convenient operation of the product.

Chapter 05: Before Installing the Product (Installation Guide)

Prior to installing the product, it is important to follow these guidelines:

Tilting Angle and Rotation
Determine the desired tilting angle and rotation of the product for optimal viewing experience.

Ventilation
Ensure proper ventilation around the product to prevent overheating.

Installing the Wall Mount
Follow the step-by-step instructions for installing the wall mount for secure placement of the product.

Wall Mount Kit Specifications (VESA)
Refer to the VESA specifications for compatibility with wall mount kits.

Chapter 06: Connecting and Using a Source Device

Follow these instructions to connect and use a source device with the product:

Before Connecting
Make sure to check the pre-connection checkpoints before proceeding with the connection.

Connecting to a PC
Connect the product to a PC using an HDMI cable or HDMI-DVI cable.

Connecting to a Video Device
Connect the product to a video device using an HDMI cable or HDMI-DVI cable.

Connecting HDMI to Sound system and Video device
Learn how to connect HDMI cables to both a sound system and video device for enhanced audio and video experience.

Connecting to an Audio System
Connect the product to an audio system for improved sound quality.

Connecting the LAN Cable

Connect the LAN cable for network connectivity.

Changing the Input Source
Switch between different input sources for varied content playback.

Chapter 07: Source Multiple Display Control Cable Connection

Learn how to control multiple displays using various cable connections:

RS232C Cable
Use an RS232C cable for controlling multiple displays.

LAN Cable
Utilize a LAN cable for network control of multiple displays.

Connection
Follow the provided instructions for proper cable connection.

Control Codes
Familiarize yourself with the control codes for effective control of multiple displays.

Using MDC
Explore the features and benefits of using MDC (Multiple Display Control) for efficient management of multiple displays.

Chapter 08: Home Screen

Discover the different features and settings available on the home screen:

Favorites
Customize your favorite settings for quick access on the home screen.

MagicInfo
Learn how to use MagicInfo for content management and display control.

Schedule
Set up and manage schedules for automatic content playback.

Web browser
Access the web browser for internet browsing on the product.

Custom Home
Customize the home screen layout according to your preferences.

Screen Mirroring

Mirror your mobile device’s screen on the product for easy content sharing.

Workspace
Create and manage workspaces for efficient multitasking.

SMARTVIEW+
Use SMARTVIEW+ to control and share content between devices.

APPS

Explore and install various apps available on the product.

Settings
Access and customize different settings for optimal usage of the product.

Chapter 09: Network

Learn how to configure and manage network settings:

Network Settings (Wired)
Configure network settings for wired connections.

Network Settings (Wireless)
Set up and connect to wireless networks for wireless connectivity.

Use WPS
Utilize WPS (Wi-Fi Protected Setup) for easy and secure wireless network connection.

Chapter 10: System

Access and manage different system settings:

Clone Product
Clone product settings for easy configuration of multiple displays.

ID Settings
Configure ID settings to identify and manage individual displays.

Video Wall
Set up and configure video walls for immersive display experiences.

On/Off Timer
Schedule automatic on/off times for power management.

Ticker
Display scrolling text messages using the ticker feature.

Chapter 11: Menu

Access and customize different menu settings:

Picture
Adjust picture settings for optimal display quality.

OnScreen Display
Customize on-screen display settings according to your preferences.

Sound
Adjust sound settings for enhanced audio experience.

Network
Configure network settings directly from the menu.

Chapter 12: Support

Find support and troubleshooting information:

Troubleshooting Guide
Follow the troubleshooting guide for common issues and solutions.

Requirements Before Contacting Samsung Customer Service Center
Check the requirements before contacting Samsung Customer Service Center for assistance.

Testing the Product
Perform product testing to identify any issues or faults.

Checking the Resolution and Frequency
Verify the resolution and frequency settings for optimal display performance.

Chapter 13: Specifications

View the general specifications of the product:

General
Get information on the general specifications of the product.

Preset Timing Modes
Refer to the preset timing modes for optimal display settings.

Chapter 14: Appendix

Additional information and resources:

Responsibility for the Pay Service (Cost to Customers)
Understand the responsibility and cost associated with pay services.

Not a Product Defect
Learn about situations that are not considered product defects.

A Product Damage Caused by Customer

User Manual

QB43C QB50C QB55C QB65C QB75C QB85C QB55C-N QB65C-N QB75C-N QB85C-N QH43C QH50C QH55C QH65C QH75C QM43C QM50C QM55C QM65C QM75C QM85C
The color and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance. Recommended hours of use per day of this product is under 16 hours. (Supported models: QBC, QBC-N) If the product is used for longer than 16 hours a day, the warranty may be void.
© Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.

Table of contents

Before Using the Product

Safety Precautions

4

Safety symbols

4

Electricity and Safety

5

Installation

6

Operation

8

Precautions when handling the panel

10

Cleaning

11

Storage and Maintenance

12

Preparations

Checking the Components

13

Parts

14

Ports

15

Control menu

17

Remote Control

18

Before Installing the Product (Installation

Guide)

20

Tilting Angle and Rotation

20

Ventilation

20

Installing the Wall Mount

21

Preparing before installing Wall-Mount

21

Installing the Wall Mount

21

Wall Mount Kit Specifications (VESA)

22

Connecting and Using a Source Device

Before Connecting

23

Pre-connection Checkpoints

23

Connecting to a PC

23

Connection Using an HDMI Cable

23

Connection Using an HDMI-DVI Cable

24

Connecting to a Video Device

25

Connection Using an HDMI Cable

25

Connection Using an HDMI-DVI Cable

25

Connecting HDMI to Sound system and

Video device

26

Connecting to an Audio System

26

Connecting the LAN Cable

26

Changing the Input source

27

Source

27

Multiple Display Control

Cable Connection

28

RS232C Cable

28

LAN Cable

29

Connection

31

Control Codes

32

Using MDC

39

MDC Program Installation/Uninstallation 39

2

Table of contents

Home Screen

Favorites

40

Features

41

MagicInfo

42

Schedule

49

Web browser

50

Custom Home

53

Screen Mirroring

54

Workspace

55

SMARTVIEW+

56

APPS

57

Settings

58

Network

58

Clone Product

59

ID Settings

60

Video Wall

61

On/Off Timer

63

Ticker

65

Menu

Picture

66

OnScreen Display

70

Sound

72

Network

74

Network Settings (Wired)

75

Network Settings (Wireless)

77

Use WPS

79

System

82

Support

94

Troubleshooting Guide

Requirements Before Contacting Samsung

Customer Service Center

96

Testing the Product

96

Checking the Resolution and Frequency 96

Check the followings.

97

Specifications

General

103

Preset Timing Modes

105

Appendix

Responsibility for the Pay Service (Cost to

Customers)

106

Not a product defect

106

A Product damage caused by customer’s

fault

106

Others

106

Prevention of Afterimage Burn-in

107

What is afterimage burn-in?

107

Recommended prevention practices

107

License

108

3

Chapter 01
Before Using the Product

Safety Precautions

The following safety instructions are to ensure your personal safety and prevent property damage. Please read the following to ensure the proper use of the product.
Safety symbols

Symbol Name

Meaning

Warning A serious or fatal injury may result if instructions are not followed.

Caution

Personal injury or damage to properties may result if instructions are not followed.

Prohibition Do NOT attempt.

Instruction Follow directions.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.

AC voltage: Rated voltage marked with this symbol is AC voltage.

This symbol indicates that this product has included important literature concerning operation and maintenance.

DC voltage: Rated voltage marked with this symbol is DC voltage.

Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).

Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

4

Electricity and Safety

” The following images are for reference only. Real-life situations may differ from what is shown in the images.

Warning

Do not touch the power plug with wet hands. Otherwise, an electric shock may result.

Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object. Product failure, an electric shock or fire may result from a damaged cable.
Do not connect multiple products to a single power socket. Overheated power sockets may cause a fire.

Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. Clean any dust around the pins of the power plug or the power socket with a dry cloth. A fire may result. Connect the power plug to a grounded power socket. (Except for devices that do not provide grounding) An electric shock or injury may result. Do not use a damaged power plug or a loose power socket. An electric shock or fire may result.

5

Caution

Hold the plug when disconnecting the power cord from the power socket.
An electric shock or fire may result.

When connecting the power plug to the port, be sure to connect it completely. If the power plug is not completely connected to the port, the plug may be unexpectedly disconnected, or there is a risk of overheating due to overcurrent, leading to safety accidents.
Only use the power cord provided with your product by Samsung. Do not use the power cord with other products. An electric shock or fire may result. Keep the power socket where the power cord is connected unobstructed. When a problem occurs with the product, the power cord must be unplugged to completely cut off power to the product. Note that the product is not completely powered down by using only the power button on the remote. Do not disconnect the power cord while the product is being used. The product may become damaged by an electric shock.

Installation

Warning

Before moving the product, turn off the power switch and disconnect the power cord and all other connected cables.
Damage to the cable may cause a fire or electric shock.

When installing the product, keep it at a distance from the wall so that it is well ventilated.
An increased internal temperature may cause a fire.

Do not install the product in a poorly ventilated space such as bookcase or closet.
An increased internal temperature may cause a fire.

Keep the plastic packaging out of the reach of children. Children’s misuse of the plastic packaging may cause suffocation.

Do not install the power cord (DC power supply) and the product near heat sources. (Candles, mosquito repellents, cigarettes, sprays, heating devices, places exposed to direct sunlight, and more)
6

When installing the product, fix it firmly so that it does not fall. If the product is not fixed firmly and a child touches the product while playing, the product may fall, causing damage to the product or injury to the child.
Do not install the product in a kitchen or near a kitchen counter. Edible oil or oil vapor can damage or deform the product.
Have a technician install the wall-mount hanger. Installation by an unqualified person can result in an injury. Only use approved cabinets. If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Center before installation. (Places where many fine dusts are generated, places where chemicals are used, places with too high or low temperatures, places with a lot of moisture or water, transportation equipment such as vehicles, airports and stations used continuously for a long time, and more)

Caution

Do not drop the product while moving. The product may fall, causing personal injury or product damage.

Do not lay down the product on its front. The screen may become damaged. Prolonged exposure to direct sunlight may discolor the surface of the screen display.

7

Operation

Warning

If the product generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your Samsung Customer Service Center.
An electric shock or fire may result.

Keep the remote control batteries and the small accessories out of the reach of children. Ensure children do not swallow any of them.
If children have had the battery in their mouths, consult your doctor immediately.

If the product is dropped or its appearance is damaged, turn off the power switch and disconnect the power cord. Then contact Samsung Customer Service Center.
Continued use can result in an electric shock or a fire.

Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.

Ensure the vents are not blocked by tablecloths or curtains. An increased internal temperature may cause a fire.

Do not apply an impact to the product. · The screen display may be damaged. · An electric shock or fire may result.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (through the vent or input/output ports, etc). · If foreign substances enter the product, be sure to power off the
product and disconnect the power cord. Then contact Samsung Customer Service Center. · Product failure, an electric shock or fire may result. Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product. · If foreign substances such as water enter the product, be sure to disconnect the power cord. Then contact Samsung Customer Service Center. · Product failure, an electric shock or fire may result. During a lightning or thunderstorm, power off the product and disconnect the power cord. An electric shock or fire may result.
Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product. The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury.
8

Do not hang on or climb on the product. · The product may fall, causing personal injury or even death. · Be especially careful that children do not hang on or climb on the
product.
While the power plug is plugged into a power socket, do not insert a chopstick or other conductor into a remaining power socket. Also, after disconnecting the power plug from the power socket, do not touch the pins of the plug immediately. Otherwise, an electric shock may result.
There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. · Contact Samsung Customer Service Center for repairs. · An electric shock or fire may result.
If a gas leakage is found, do not touch the product or the power plug, and ventilate the room immediately. Sparks can cause an explosion or fire. Do not use humidifiers or stoves around the product. An electric shock or fire may result.

Caution

Insert each battery so that its polarity (+, ­) is correct.
If the polarity is not correct, the battery may rupture or the internal fluid may leak, causing contamination and damage to the surroundings, fire, or personal injury.

Do not place heavy objects on the product. Product failure or personal injury may result.

When you do not use the product for a long time due to vacation or other reason, disconnect the power cord from the power socket.
Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
Use the product at the recommended resolution and frequency.
Your eyesight may deteriorate.
The batteries (and rechargeable batteries) are not ordinary refuse and must be returned for recycling purposes. The customer is responsible for returning the used or rechargeable batteries for recycling.
The customer can return used or rechargeable batteries to a nearby public recycling center or to a store selling the same type of the battery or rechargeable battery.

9

Rest your eyes for more than 5 minutes for every 1 hour of product use. Eye fatigue will be relieved.
Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. When you do not use the product for a long time, activate power-saving mode or set the screen saver to moving-picture mode.
Do not use or keep combustible spray or an inflammable substance near the product. An explosion or fire may result.
Use only the specified standardized batteries, and do not use a new battery and a used battery at the same time. Otherwise, the batteries may be damaged or cause fire, personal injury or damage due to a leakage of the internal liquid.
Do not watch the product screen too closely and continuously for a long time. Your eyesight may deteriorate.
Do not lift or move the product when it is in operation.
Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.
When using headphones or earphones, do not turn the volume too high or use them for a long time. Damage to your hearing may result.

Precautions when handling the panel
” The color and the appearance may differ depending on the model. Do not stand the product as shown in the image. The panel is fragile and can get damaged.
Do not hold or grasp any area of the product within 15 mm from the front.
15 mm

10

Cleaning
Warning

Do not spray water or cleaner directly on the product.
· The product’s surface may be damaged, or the markings may be erased.
· An electric shock or fire may result.

Caution
When cleaning, be sure to disconnect the power plug and wipe gently with a soft and dry cloth such as superfine fibers or cotton flannels to prevent scratches. The product’s surface may be damaged, or the markings may be erased.
Be sure to use a soft and dry cloth such as superfine fibers or cotton flannels because the surface of the product and the screen display are vulnerable to scratches. The product’s surface or the screen display can be easily scratched with foreign substances.
Do not apply chemicals containing alcohol, solvent, or surfactant such as wax, benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product. The product’s exterior may be discolored or cracked, the surface of the panel may be peeled off, or the markings may be erased.

11

Storage and Maintenance

Cleaning the exterior and display

Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth.

1

2

3

Precautions

· Removing a sticker attached on the screen may leave residues. Clean the residues before watching the screen.
· Do not strongly press and rub the product. Damage to the product may result. · Do not wipe the screen with chemicals. Product failure may result. · Contact Samsung Customer Service Center if the inside of the product needs cleaning
(service fee will be charged).
· We recommend wearing clean gloves when touching the front panel instead of bare hands.

Do not scratch the screen

Do not spray water directly Due to the characteristics of

with nails or sharp objects. on any part of the product. high-glossy products, using

Scratches may leave marks or Product failure, an electric a UV humidifier nearby may

damage the product.

shock or fire may result from create white-colored stains

water that enters the product. on the product.

12

Chapter 02
Preparations

Checking the Components

” Contact the vendor where you purchased the product if any components are missing.
” The appearance of the components may differ from the images shown.
” A stand is not provided with the product. To install a stand, you can purchase one separately.
” The RS232C adapter can be used to connect to another monitor using the D-SUB (9-pin) type RS232C cable.

Quick Setup Guide
Batteries (AAA x 2) (Not available in some locations)

Warranty card (Not available in some locations)
Remote Control

Regulatory guide RS232C adapter

Power cord

13

Parts

Speaker

Panel Key

Power button Power indicator
Remote sensor

Power

” The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Parts
Remote sensor

Description
Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function. ” Using other display devices in the same space as the remote control of this product
can cause the other display devices to be inadvertently controlled.

Use the remote sensor while holding down the sliding panel key.

Panel Key

To use the panel key, make sure the sliding panel key is not protruding from the bottom of the product.

Power button

Turns the product on or off.

Remote sensor in the screen: Use the remote control within 2.5 m to 4 m from the sensor on the product at an angle of 30° from the left and right.
Remote sensor at the bottom: Use the remote control within 7 m to 10 m from the sensor on the product at an angle of 30° from the left and right.
” To enhance the IR receiver performance, connect an external IR cable (sold separately) to the IR IN port.

30° 30°

2.5 m

2.5 m

4 m

14

Ports
” The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
QH43C / QH50C / QH55C / QH65C / QH75C / QM43C / QM50C / QM55C / QM65C / QM75C / QM85C

Port
USB 2 ¨(1.0A)
USB 1 ¨(0.5A)

DP HDMI 3 (ARC) HDMI 2 HDMI 1
RJ45
RS232C RS232C IR

Description
Connect to a USB memory device. ” The USB ports on the product accept a maximum constant current of 1.0A.
If the maximum value is exceeded, USB ports may not work. Connect to a USB memory device. ” The USB ports on the product accept a maximum constant current of
0.5A. If the maximum value is exceeded, USB ports may not work. Outputs sound to an audio device through an audio cable. Connects to a PC using a DP cable.
Connects to a source device using a HDMI cable or HDMI-DVI cable.
Connects to MDC and the Internet using a LAN cable. (10/100 Mbps) ” Use Cat7(STP Type) cable for the connection.
Shielded Twisted Pair. Connects to MDC using an RS232C adapter. Connects to MDC using an RS232C adapter. Connects to an external IR cable that receives signals from the remote control.

15

QB43C / QB50C / QB55C / QB55C-N / QB65C / QB65C-N / QB75C / QB75C-N / QB85C / QB85C-N

Port
USB 2 ¨(1.0A)
USB 1 ¨(0.5A)

HDMI 3 (ARC) HDMI 2 HDMI 1
RJ45
RS232C RS232C IR

Description

Connect to a USB memory device. ” The USB ports on the product accept a maximum constant current of 1.0A.
If the maximum value is exceeded, USB ports may not work. Connect to a USB memory device. ” The USB ports on the product accept a maximum constant current of
0.5A. If the maximum value is exceeded, USB ports may not work. Outputs sound to an audio device through an audio cable.
Connects to a source device using a HDMI cable or HDMI-DVI cable.
Connects to MDC and the Internet using a LAN cable. (10/100 Mbps) ” Use Cat7(STP Type) cable for the connection.
Shielded Twisted Pair. Connects to MDC using an RS232C adapter. Connects to MDC using an RS232C adapter. Connects to an external IR cable that receives signals from the remote control.

16

Control menu
” The power button(«) is located on the bottom of the product. ” If you press the power button on the product when the product is
turned on, the control menu will be displayed.

Power Off
Press: Move

Source Press & Hold: Select

Items

Description

Power Off

Power off the product.
· With the control menu screen displayed, briefly press the power button to move the cursor to Power Off , and then press and hold the power button to turn off the product.

Source

Select the connected input source.
· With the control menu screen displayed, briefly press the power button to move the cursor to Source , and then press and hold the power button to display the input source screen.
· With the input source screen displayed, press and hold the power button to switch to the desired input source.

” The power button can only be used for Power Off and Source. ” To exit from the control menu screen, wait for 3 seconds or more without pressing the power button.

17

Remote Control
” Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. ” A button without a description in the image below is not supported on the product. ” The FREEZE function is only available for Source.

Power on the product.

Power off the product.

Stop the screen.
Adjust the volume.
Change the input source. Display or hide the onscreen display menu, or
return to the previous menu. A shortcut button to Home screen (MagicInfo).

Number buttons Use to enter a PIN, enter a Date, etc.
Turns off the screen only. To turn the screen back on, press it again.
Mute the sound. · Unmuting the sound: Press MUTE again
or press the volume control(+ VOL -) button.

” Remote control button functions may differ for different products.

Use this hotkey to directly access MagicInfo. ” This hotkey is available when a network
box is connected. You can purchase a network box separately. ” This function may not be supported depending on the model.
18

Quickly select frequently used functions by pressing it while a content is playing.
Return to the previous menu.
It sets safe lock function. Press the SET button and enter a device ID using numeric buttons. Control the product
using the remote control.
Cancel a value that has been set using the SET button and control all connected products using the remote control.

Display information about the current input source.
Move to the upper, lower, left or right menu, or adjust an option’s setting. Confirm a menu selection.
Exit the current menu.
Select from the connected external devices. ” Some models may not support all port
types.
Use these buttons with specific features. Use these buttons according to the directions on the product screen.

” Remote control button functions may differ for different products.

To place batteries in the remote control (AAA x 2)
” Remove batteries when the remote control is not to be used for an extended period of time.

19

Before Installing the Product (Installation Guide)

Ventilation
” Contact Samsung Customer Service Center for further details.

Installation on a Perpendicular Wall

To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.
· Ensure that an authorized installation company installs the wall mount. · Otherwise, it may fall and cause personal injury. · Make sure to install the specified wall mount.

A Minimum 7.5 mm B Ambient temperature: Under 35 °C

A
Tilting Angle and Rotation

” Contact Samsung Customer Service Center for further details.

· The product can be tilted at a maximum angle of 15° from a perpendicular wall surface.

· To use the product in Portrait mode, rotate clockwise until the power indicator (A or B) is

B

positioned as shown in the images below.

15°

A

A

B

B

” Do not use this model installed on a ceiling, floor, or table.

20

Installing the Wall Mount

Preparing before installing Wall-Mount
To install a wall mount not made by Samsung, refer to the installation manual provided by the wall mount manufacturer.
Installing the Wall Mount
· The wall mount kit (sold separately) allows you to mount the product on the wall. · The provided image is only for reference. For detailed information on installing the wall mount, see instructions
provided with the wall mount. · We recommend you contact a technician for assistance when installing the wall mount bracket. · Samsung is not responsible for any damage to the product or injury to yourself or others if you select to install
the wall mount on your own.

21

Wall Mount Kit Specifications (VESA)
” Install your wall mount on a solid wall perpendicular to the floor. To install the product on the other wall area, contact the nearest agency. If you install the product on a slanted wall, it may fall and result in severe personal injury.

Wall mount bracket

LFD C

· Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.
· Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the product.
· For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
· Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
· Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.
· Do not mount the product at more than a 15 degree tilt.
· Always have at least two people mount the product on a wall. (Four or more people for the 82-inch size and larger models.)
· Standard dimensions for wall mount kits are shown in the table below.

Model Name

VESA screw hole specs (A * B) in millimeters

C(mm)

Standard Screw

Quantity

QB43C / QH43C / QM43C

QB50C / QH50C / QM50C / QB55C / QB55C-N / QH55C /
QM55C

200 x 200

QB65C / QB65C-N / QH65C / QM65C

400 x 300

12 – 14

M8

4

QB75C / QB75C-N / QH75C / QM75C

400 x 400

QB85C / QB85C-N / QM85C

600 x 400

” Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.

22

Chapter 03
Connecting and Using a Source Device

Before Connecting

Connecting to a PC

Pre-connection Checkpoints
” Refer to the user guide for the source device you want to connect with. The number and location of ports available on the source device may vary depending on the model.
” Do not connect the power cord until all connections are completed. Connecting the power cord during connection may damage the product.
” Check the types of ports at the back of the product you want to connect. ” We recommend using authorized cables for HDMI cable connections.

· Do not connect the power cord before connecting all other cables. Ensure you connect a source device first before connecting the power cord.
· A PC can be connected to the product in a variety of ways. Select a connection method suitable for your PC.
Connection Using an HDMI Cable
” Connecting parts may differ in different products.
HDMI 1 HDMI 2 HDMI 3 (ARC)

23

Connection Using an HDMI-DVI Cable
” Connecting parts may differ in different products. ” Audio is only available on models that support the AUDIO IN port. After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. · Settings Sound set HDMI Sound to PC(DVI)
” Sound settings may not be supported depending on the model. · Settings System General set HDMI Hot Plug to Off
HDMI 1 HDMI 2 HDMI 3 (ARC)
24

Connecting to a Video Device
· Do not connect the power cord before connecting all other cables. Ensure you connect a source device first before connecting the power cord .
· You can connect a video device to the product using a cable. ” Press the SOURCE button on the remote control to change the source.
Using an HDMI Cable or HDMI to DVI Cable
· An HDMI cable supports digital video and audio signals, and does not require an audio cable.
· The picture may not display normally (if at all) or the audio may not work if an external device that uses an older version of HDMI mode is connected to the product. If such a problem occurs, ask the manufacturer of the external device about the HDMI version and, if out of date, request an upgrade.
· Be sure to use an HDMI cable with a thickness of 14 mm or less. · Be sure to purchase a certified HDMI cable. Otherwise, the picture may not display or a
connection error may occur. · A basic high-speed HDMI cable or one with ethernet is recommended.
This product does not support the ethernet function through HDMI.
Connection Using an HDMI Cable
” Connecting parts may differ in different products.
HDMI 1 HDMI 2 HDMI 3 (ARC)

Connection Using an HDMI-DVI Cable
” Connecting parts may differ in different products.
· Audio will not be enabled if the product is connected to a video device using an HDMI-DVI cable. To resolve this, additionally connect an audio cable to the audio ports on the product and video device.
· After connecting a video device to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the video device. You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter. ­ Settings Sound set HDMI Sound to AV(HDMI) ” Sound settings may not be supported depending on the model. ­ Settings System General set HDMI Hot Plug to On
” Supported resolutions include 1080p (50/60Hz), 720p (50/60Hz), 480p, and 576p.
” UHD-enabled models can support up to UHD 30 Hz.
” Make sure to connect the same color connectors together. (white to white, red to red, etc.)
HDMI 1 HDMI 2 HDMI 3 (ARC)

25

Connecting HDMI to Sound system and Video device
” Connecting parts may differ in different products. After connecting a video device to the product using SOUND BAR HDMI Port an HDMI-DVI cable, make sure to configure the settings as shown below. Settings System General set HDMI Hot Plug to Off
HDMI 3 (ARC)

Connecting the LAN Cable
” Connecting parts may differ in different products.
RJ45
· Use Cat7(STP Type) cable for the connection. (10/100 Mbps) Shielded Twisted Pair

Connecting to an Audio System
” Connecting parts may differ in different products. ” Make sure to connect the same color connectors together. (white to white, red to red, etc.)

26

Changing the Input source

Source
s sSource
Favorites

Features

Source

” The displayed image may differ depending on the model.

Settings

Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. ” The input source can also be changed by using the SOURCE button on the remote control. ” The screen may not display correctly if an incorrect source is selected for the source device
you want to convert to.
Edit
s sSource d Edit E Edit the name and device type of a connected external device. · The list can include the following source devices. Source devices on the list differ depending
on the selected source. HDMI 1 / HDMI 2 / HDMI 3 / DisplayPort / Cable Box / Game Console / PC / Blu-ray player / Home Theater System ” Available source devices may vary depending on the product.

27

Chapter 04
Multiple Display Control
Control multiple display devices connected to a PC simultaneously.

Cable Connection

RS232C Cable

Interface Pin Bit rate Data bits Parity Stop bit Flow control Maximum length

RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) 9600 bps 8 bit None 1 bit None 15 m (only shielded type)

· Pin assignment 12345

54321

6789

Pin

Signal

1

Detect data carrier

2

Received data

3

Transmitted data

4

Prepare data terminal

5

Signal ground

9876

Pin

Signal

6

Prepare data set

7

Send request

8

Clear to send

9

Ring indicator

28

· RS232C cable Connector: 9-Pin D-Sub to Stereo Cable
61

95
-P1-

-P1-

-P1-

-P2-

Rx

2

1

Male type

Tx

3

2

Gnd

5

3

61

95
-P1-

-P1-

-P1-

-P2-

Rx

3

1

Female type

Tx

2

2

Gnd

5

3

” This function may differ depending on the model.

3 2 1
-P2-

-P2-

Tx

STEREO

Rx

PLUG

Gnd

(3.5ø)

3 2 1

-P2-

-P2-

Tx

STEREO

Rx

PLUG

Gnd

(3.5ø)

LAN Cable
· Pin assignment
12345678

Pin No
1 2 3 4 5 6 7 8

Standard Color
White and orange Orange
White and green Blue
White and blue Green
White and brown Brown

Signal
TX+ TXRX+ NC NC RXNC NC
29

· Connector : RJ45
Direct LAN cable (PC to HUB)
HUB
P2 P1

P1 P2

Signal

P1

P2

TX+

1

1

TX-

2

2

RX+

3

3

RX-

6

6

Cross LAN cable (PC to LFD)

P1

Signal TX+ TXRX+ RX-

Signal

P1

TX+

1

TX-

2

RX+

3

RX-

6

P2

P2

Signal

3

RX+

6

RX-

1

TX+

2

TX-

30

Connection

” Ensure you connect each of the adapters to the correct RS232C ” Connecting parts may differ depending on the model. · Connection 1

port on the product.

PC

Monitor 1

Monitor 2

Monitor 3

Monitor 4

RS232C IN RS232C

RS232C IN RS232C

RS232C IN RS232C

RS232C IN RS232C

· Connection 3 ” This option is only available for models that have LAN ports.

PC

Monitor 1

Monitor 2

Monitor 3

Monitor 4

LAN

LAN

LAN

LAN

LAN

LAN

LAN

LAN

· Connection 2 Monitor 1

PC

Monitor 2

Monitor 3

5

4

3

2

1

LAN

LAN

LAN

31

Control Codes

Viewing control state (Get control command)

Header

Command

ID

0xAA

Command type

Data length 0

Checksum

Controlling (Set control command)

Header

Command

ID

0xAA

Command type

Data length 1

Data Value

Checksum

Command

No.

Command type

1

Power control

2

Volume control

3

Input source control

4

Screen size control

5

Video wall mode control

6

Safety Lock

7

Video Wall On

8

Video Wall User Control

Command
0x11 0x12 0x14 0x19 0x5C 0x5D 0x84 0x89

Value range
0~1 0~100
0~255
0~1 0~1 0~1
–

· All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed.
E.g. Power On & ID=0

Header

Command

Data length

ID

0xAA

0x11

1

Data 1 “Power”

Checksum

Header

Command

Data length

Data 1

ID

12

0xAA

0x11

1

1

· To control all devices connected by a serial cable simultaneously irrespective of IDs, set the ID as “0xFE” and transmit commands. Commands will be executed by each device but ACK will not respond.

32

Power control

· Function A product can be powered on and off using a PC.

· Viewing power state (Get Power ON / OFF Status)

Header 0xAA

Command

Data length

ID

0x11

0

Checksum

· Setting power ON/Off (Set Power ON / OFF)

Header

Command

Data length

ID

0xAA

0x11

1

Data “Power”

“Power”: Power code to be set on a product. 1: Power ON 0: Power OFF · Ack

Header 0xAA

Command ID
0xFF

Data length 3

Ack/Nak ‘A’

r-CMD 0x11

Val1 “Power”

“Power”: Power code to be set on a product. · Nak

Header 0xAA

Command ID
0xFF

Data length 3

Ack/Nak ‘N’

r-CMD 0x11

Val1 “ERR”

“ERR” : A code showing what error has occurred.

Checksum Checksum Checksum

Volume control

· Function The volume of a product can be adjusted using a PC.

· Viewing volume state (Get Volume Status)

Header 0xAA

Command

Data length

ID

0x12

0

Checksum

· Setting the volume (Set Volume)

Header

Command

Data length

ID

0xAA

0x12

1

Data “Volume”

“Volume”: Volume value code to be set on a product. (0-100) · Ack

Header 0xAA

Command ID
0xFF

Data length 3

Ack/Nak ‘A’

r-CMD 0x12

Val1 “Volume”

“Volume”: Volume value code to be set on a product. (0-100) · Nak

Header 0xAA

Command ID
0xFF

Data length 3

Ack/Nak ‘N’

r-CMD 0x12

Val1 “ERR”

“ERR” : A code showing what error has occurred.

Checksum Checksum Checksum

33

Input source control

· Function The input source of a product can be changed using a PC.

· Viewing input source state (Get Input Source Status)

Header 0xAA

Command

Data length

ID

0x14

0

Checksum

· Setting the input source (Set Input Source)

Header

Command

Data length

ID

0xAA

0x14

1

Data “Input Source”

Checksum

“Input Source”: An input source code to be set on a product.

0x18

DVI

0x0C

Input source

0x20

MagicInfo

0x1F

DVI_video

0x21

HDMI1

0x22

HDMI1_PC

0x23

HDMI2

0x24

HDMI2_PC

0x25

DisplayPort

” DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the Set command. They only respond to “Get” commands.
” MagicInfo is only available with models that contain the MagicInfo function.

· Ack

Header 0xAA

Command 0xFF

Data length
ID 3

Ack/Nak ‘A’

r-CMD 0x14

“Input Source”: An input source code to be set on a product. · Nak

Header 0xAA

Command ID
0xFF

Data length 3

Ack/Nak ‘N’

“ERR” : A code showing what error has occurred.

r-CMD 0x14

Val1 “Input Source”
Val1 “ERR”

Checksum Checksum

34

Screen size control

· Function The screen size of a product can be changed using a PC.

· Viewing the screen size (Get Screen Size Status)

Header 0xAA

Command

Data length

ID

0x19

0

Checksum

· Ack

Header 0xAA

Command 0xFF

Data length Ack/Nak

ID

3

‘A’

r-CMD 0x19

Val1 “Screen Size”

“Screen Size”: product screen size (range: 0 ­ 255, unit: inch) · Nak

Header 0xAA

Command 0xFF

Data length Ack/Nak

ID

3

‘N’

r-CMD 0x19

Val1 “ERR”

“ERR”: A code showing what error has occurred

Checksum Checksum

Video Wall Mode Control

· Function Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
· Viewing video wall mode (Get Video Wall Mode)

Header 0xAA

Command

Data length

ID

0x5C

0

Checksum

· Setting the video wall (Set Video Wall Mode)

Header 0xAA

Command

Data length

ID

0x5C

1

Data “Video Wall Mode”

“Video Wall Mode”: A code used to activate Video Wall mode on a product 1: Full 0: Natural · Ack

Header 0xAA

Command 0xFF

Data length

Ack/Nak

ID

3

‘A’

r-CMD 0x5C

Val1
“Video Wall Mode”

“Video Wall Mode”: A code used to activate Video Wall mode on a product · Nak

Header 0xAA

Command 0xFF

Data length Ack/Nak

ID

3

‘A’

r-CMD 0x5C

Val1 “ERR”

“ERR”: A code showing what error has occurred

Checksum Checksum Checksum

35

Safety Lock

· Function PC can be used to turn the Safety Lock On function on or off on a product. This control is available regardless of whether or not the power is turned on.
· Viewing the safety lock state (Get Safety Lock Status)

Header 0xAA

Command 0x5D

Data length ID
0

Checksum

· Enabling or disabling safety lock (Set Safety Lock Enable / Disable)

Header 0xAA

Command 0x5D

Data length

Data

ID

Checksum

1

“Safety Lock”

“Safety Lock”: Safety lock code to be set on a product 1: ON 0: OFF · Ack

Header 0xAA

Command 0xFF

Data length Ack/Nak

ID

3

‘A’

r-CMD 0x5D

Val1 “Safety Lock”

Checksum

“Safety Lock”: Safety lock code to be set on a product · Nak

Header 0xAA

Command 0xFF

Data length Ack/Nak

ID

3

‘N’

r-CMD 0x5D

Val1 “ERR”

Checksum

“ERR”: A code showing what error has occurred

Video Wall On

· Function Turn Video Wall on or off on the product from your computer. This control is only available on a product whose Video Wall is enabled.
· Get Video Wall On/Off Status

Header 0xAA

Command 0x84

Data length ID
0

Checksum

· Set Video Wall On/Off

Header 0xAA

Command 0x84

Data length

Data

ID

1

V.Wall_On

· V.Wall_On: Video Wall code to be assigned to the product 1: Video Wall ON 0: Video Wall OFF · Ack

Header

Command

ID

0xAA

0xFF

Data length 3

Ack/Nak ‘A’

r-CMD 0x84

Val1 V.Wall_On

V.Wall_On : Same as above · Nak

Header

Command

Data length

Ack/Nak

r-CMD

Val1

ID

0xAA

0xFF

3

‘N’

0x84

ERR

“ERR”: A code showing what error has occurred

Checksum Checksum Checksum

36

Video Wall User Control

· Function Turn the Video Wall function on or off on the product from your computer. This control is only available on a product whose Video Wall is enabled.
· Get Video Wall Status

Header

Command

Data length

ID

0xAA

0x89

0

Checksum

· Set Video Wall

Header 0xAA

Command 0x89

Data length ID
2

Val1 Wall_Div

Val2 Wall_SNo

Checksum

Wall_SNo: Product Number code assigned to the product

10×10 Video Wall Model : ( 1 ~ 100)

Set Number

Data

1

0x01

2

0x02

…

…

99

0x63

100

0x64

· Ack
Header 0xAA

Command 0xFF

Data length Ack/Nak

ID

4

‘A’

r-CMD 0x89

· Nak
Header 0xAA

Command 0xFF

Data length ID
3

Ack/Nak ‘N’

“ERR”: A code showing what error has occurred

Val1

Val2

Wall_Div Wall_SNo

r-CMD

Val1

0x89

ERR

Checksum Checksum

37

Wall_Div: Video Wall Divider code assigned to the product

10×10 Video Wall Model

1

2

3

4

5

6

7

8

9

Off 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00

1

0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19

2

0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29

3

0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39

4

0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49

5

0x51 0x52 0x53 0x54 0x55 0x56 0x57 0x58 0x59

6

0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69

7

0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79

8

0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89

9

0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99

10

0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9

11

0xB1 0xB2 0xB3 0xB4 0xB5 0xB6 0xB7 0xB8 0xB9

12

0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8 N/A

13

0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 N/A

N/A

14

0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7 N/A

N/A

15

0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 N/A

N/A

N/A

10 0x00 0x1A 0x2A 0x3A 0x4A 0x5A 0x6A 0x7A 0x8A 0x9A 0xAA N/A N/A N/A N/A N/A

11 0x00 0x1B 0x2B 0x3B 0x4B 0x5B 0x6B 0x7B 0x8B 0x9B N/A N/A N/A N/A N/A N/A

12 0x00 0x1C 0x2C 0x3C 0x4C 0x5C 0x6C 0x7C 0x8C N/A N/A N/A N/A N/A N/A N/A

13 0x00 0x1D 0x2D 0x3D 0x4D 0x5D 0x6D 0x7D N/A N/A N/A N/A N/A N/A N/A N/A

14 0x00 0x1E 0x2E 0x3E 0x4E 0x5E 0x6E 0x7E N/A N/A N/A N/A N/A N/A N/A N/A

15 0x00 0x1F 0x2F 0x3F 0x4F 0x5F 0x6F N/A N/A N/A N/A N/A N/A N/A N/A N/A

38

Using MDC
Multiple display control “MDC” is an application that allows you to easily control multiple display devices simultaneously using a PC. For details on how to use the MDC program, refer to Help after installing the program. The MDC program is available on the website. (https://displaysolutions.samsung.com/ support/ resources/product-support) ” If you press the On or Off button located at the top left of the screen, the product checks its
status for about one minute. To run other commands, try after the one minute. ” For details on how to connect devices for multiple display control, refer to page 31.
MDC Program Installation/Uninstallation
” Installing and uninstalling steps can vary depending on the OS.
Installation
” MDC installation can be affected by the graphics card, mother board and network conditions.
1 Click the MDC Unified installation program. 2 Click “Next”. 3 When the “Welcome to the InstallShield Wizard for MDC_Unified” screen appears, click
“Next”.
4 In the “License Agreement” window displayed, select “I accept the terms in the license
agreement” and click “Next”.
5 In the displayed “Customer Information” window, fill out all the information fields and click
“Next”.
6 In the displayed “Destination Folder” window, select the directory path you want to install
the program in and click “Next”. ” If the directory path is not specified, the program will be installed in the default
directory path.

7 In the displayed “Ready to Install the Program” window, check the directory path to install
the program in and click “Install”.
8 Installation progress will be displayed. 9 Click “Finish” in the displayed “InstallShield Wizard Complete” window.
” Select “Launch the program” and click “Finish” to run the MDC program immediately.
10 The MDC Unified shortcut icon will be created on the desktop after installation.
” The MDC execution icon may not be displayed depending on the PC system or product specifications.
” Press F5 if the execution icon is not displayed.
Uninstallation
1 Select Settings Control Panel on the Start menu and double-click Add/Delete Program. 2 Select MDC Unified from the list and click Change/Remove.

39

Chapter 05
Home Screen
Accessible using the button on the remote control.

Favorites

Favorites
Favorites

Features

Source

Settings

Add features available under Source or Features that are frequently used, to Favorites. ” Press d to select Add to Favorites, and press E. Delete or rearrange items in Favorites. ” Press d to select Move or Remove, and press E. If Move is selected, you can move an item
to the left or right.

” The displayed image may differ depending on the model.

40

Features
Features
Favorites

Features

Source

Settings

Various features are available. Add frequently used features to Favorites. ” Press d to select Add to Favorites, and press E. You can also set options for each app.

” The displayed image may differ depending on the model.

41

MagicInfo
Features MagicInfo E Play a range of content such as channels with schedules assigned, templates or files. ” This function may not be supported depending on the model.

Player
Internal Memory

Filter By: All

Options

No channel.
Network Channel

Network File

My Templates

” The displayed image may differ depending on the model. ” You must set Clock Set before you can use this feature.

No.

Description

Select between internal or external memory.

Play content, templates and schedules configured on the server.
· You can view whether the server is connected (approval) in the Player screen. To view whether the server is connected when a Network Channel is running, press INFO on the remote control.
1 Select Network Channel from the Player screen. The No channel. message
appears if no channel has been registered in Network Channel.
2 Network Channel will run.

Play content stored on the server.

Play templates stored in My Templates folder in the Internal Memory. ” This function may not be supported depending on the model.

Select a content type as criterion to search for a desired content list.

Set different options for Player.

Viewing content
1 Select either internal or external memory. The files saved in the selected memory appear. 2 Select the desired file. The content appears on the screen. (For more information on
compatible file formats, see the “File formats compatible with Player” section.)

42

When content is running

Control buttons on the remote control
You can play, pause, or skip the content on the playlist by pressing buttons on the remote control.

Button

Function

TOOLS

Brings up the menu bar.

INFO

Displays the general information of the content.

Goes to next file or page.

Goes to previous file or page.

E / / ³ Plays or pauses slide show or video content.

´

Stops displaying content and goes to the Player screen.

Rewinds the video content.

µ

Fast forwards the video content.

” If there is only one image file in the Internal Memory or USB, the Slide Show will not play. ” If the name of a folder is too long on the USB, you cannot select the folder. ” Portrait option for Content Orientation is not available for contents with a resolution higher
than 3840 x 2160. ” Content Size for videos with a resolution higher than 3840 x 2160 supports Full Screen only.

Available menu
Press the TOOLS button on the remote control during content playback to configure settings.

Menu

Description

Playlist

View a list of content items currently playing.

Web Element Zoom 50 / 100 / 200 / 300

Sound Mode

Customizes the audio settings for the content currently playing.

Repeat All / Repeat One Set the repeat mode.

Background Music Set the background music to be played when content is running.

Reset

Reset the background music.

Pause

Pause the background music.

Prev

Play the previous background music on the list.

Next

Play the next background music on the list.

” Reset, Pause, Prev, Next only appear when the background music is set. ” This function may not be supported depending on the model.

43

File Formats Compatible with Player
· Supported file systems include FAT32 and NTFS. · A file with a vertical and horizontal resolution larger than the maximum resolution cannot
be played. Check the vertical and horizontal resolution of the file. · Check the supported video and audio Codec types and Versions. · Check the supported file versions.
” PowerPoint version up to 97 ­ 2013 is supported ” For USB-Internal Memory file transfer, click Options Send. Wait for about a 50 seconds
before OK message appears. · Location of template files
­ Internal Memory USB transfer: USB under MagicinfoSlide folder ­ USB Internal Memory transfer: Internal Memory under My Templates folder · Location of other files (non-template) ­ Internal Memory USB transfer: USB under MagicinfoSlide folder ­ USB Internal Memory transfer: Under the root folder
” This function may not be supported depending on the model.
Network Schedule Multiframe
Playback restrictions
· 1 to 3 FHD video files can be played simultaneously or only one UHD video file and one FHD video file at a time. In portrait playback mode, 3 FHD video files can be played simultaneously or only one UHD video file at a time.
· For Office files (PPT and Word files) and PDF files, only one file type is supported at a time. · LFD(*.LFD) files are not supported. · Contents with a resolution higher than 3840 x 2160 are not supported.

Sound output restrictions
· More than one sound output cannot be used. · Playback priority: network BGM local BGM video file in the main frame selected by the
user ” Network BGM: Settings can be configured when creating a server schedule. ” Local BGM: BGM settings can be configured using the tools displayed after the TOOLS
button is pressed during Player playback. ” User-selected main frame: Main frame settings can be configured when creating a
server schedule.
Template files(*.LFD)
Restrictions
· Check that you have Contents and Schedules folders published to the USB storage device. ” A properly published content appears as Published Content in the USB device.
” When copying a content you published to a USB device (Published Content ) to the Internal Memory, the content appears in Internal Memory as Published Content only. Contents and Schedules folders are not visible under Internal Memory.
Playback restrictions
· A maximum of two video (Video) files can be played. · For Office files (PPT and Word files) and PDF files, only one file type is supported at a time. · When playing more than one video files simultaneously, make sure that the display areas
are not overlapping one another. Sound output restrictions
· More than one sound output cannot be used. · Playback priority: network BGM local BGM video file in the main frame selected by the
user

44

Supported video codecs (QHC / QMC Models)

File format
.avi .mkv .asf .wmv .mp4 .mov .3gp .vro .mpg .mpeg
.ts .tp .trp .flv .vob .svi .m2ts .mts
.webm
.rmvb

Container
AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS
WebM
RMVB

Video codecs
H.264 BP/MP/HP
HEVC (H.265 – Main) Motion JPEG
MPEG-4 SP/ASP Windows Media Video 9 (VC-1)
MPEG-2 MPEG-1 Microsoft MPEG-4 version 1/2/3 Windows Media Video 7 (WMV1) / Video 8 (WMV2) H.263 Sorenson
VP6
AV1
VP9 (Profile 0/2)
VP8 AV1 RV8/9/10 (RV30/40)

Resolution
3840 x 2160 1920 x 1080 3840 x 2160
1920 x 1080
3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080

Frame rate (fps)
60 120 30
120
30
120 60 120 60 120 60

Bit rate (Mbps)
80 100 30 70 60
20
80
70 80 70

Audio codecs
Dolby Digital LPCM
ADPCM(IMA, MS) AAC
HE-AAC WMA
Dolby Digital+ MPEG(MP3)
MPEG-H AC-4 OPUS
G.711(A-Law, -Law)
Vorbis
RealAudio 6
45

Supported video codecs (QBC / QBC-N Models)

File format
.avi .mkv .asf .wmv .mp4 .mov .3gp .vro .mpg .mpeg
.ts .tp .trp .flv .vob .svi .m2ts .mts
.webm
.rmvb

Container
AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS
WebM
RMVB

Video codecs
H.264 BP/MP/HP HEVC (H.265 – Main, Main10)
Motion JPEG MPEG-4 SP/ASP Windows Media Video 9 (VC-1)
MPEG-2 MPEG-1 H.263 Sorenson
AV1 VP9 (Profile 0/2)
VP8 AV1 RV8/9/10 (RV30/40)

Resolution
3840 x 2160 3840 x 2160
1920 x 1080
3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080

Frame rate (fps)
30 60
120
60 120 60 120

Bit rate (Mbps)
80
100
30
70
70
70
60
70
40 80 70 40 70

Audio codecs
Dolby Digital LPCM
ADPCM(IMA, MS) AAC
HE-AAC WMA
Dolby Digital+ MPEG(MP3)
MPEG-H AC-4 OPUS
G.711(A-Law, µ-Law)
Vorbis
RealAudio 6

46

Other restrictions
· Codecs may not function properly if there is a problem with the content. · Video content does not play or does not play correctly if there is an error in the content or
container.
· Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
· If the Index Table is has an error, the Seek (Jump) function will not work. · When playing video over a network connection, the video may not play smoothly because of
data transmission speeds.
· Some USB/digital camera devices may not be compatible with the TV. · HEVC codec is only available in MKV / MP4 / TS containers. · The MVC codec is supported partly. Video decoders
· H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.2 (TV does not support FMO / ASO / RS).
· HEVC UHD is supported up to Level 5.2, and HEVC FHD is supported up to Level 4.1. · HEVC 8K is supported up to Level 6.1. · VC1 AP L4 is not supported. · GMC 2 or above is not supported. · When a single video file is playing, Seamless mode is not supported under the following
conditions: ­ Incompatible codec (MVC, VP3, MJPEG) Incompatible codec ­ Incompatible codec Compatible codec ­ The resolution is different from that of the monitor ­ The frequency is different from that of the monitor

Audio decoders
· WMA is supported up to 10 Pro 5.1 channels, M2 profile. · WMA1, WMA lossless / Voice are not supported. · QCELP and AMR NB/WB are not supported. · Vorbis is supported for up to 5.1 channels. · Dolby Digital+ is supported for up to 5.1 channels. · The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 kHz, and differ
with the codec. Image
· Compatible image file format: JPEG, PNG, BMP ” 32-bit, 24-bit and 8-bit BMP files are supported.
· Supported maximum resolution: 7680 x 4320 (JPEG), 4096 x 4096 (PNG, BMP) ” When playing 10 files in one LFD file – 5120 x 5120
· Supported maximum file size: 20MB · Supported Slideshow Effect: 9 effects
(Fade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe, Random)

47

Power Point
· Compatible document file formats ­ Extension : ppt, pptx, pps, ppsx ­ Version : Office 97 ~ Office 2019
· Functions not supported ­ Animation effect ­ 3D shapes (which will be displayed in 2D) ­ Header and footer (some subitems are not supported) ­ Word Art ­ Align A group alignment error may occur
­ Office 2007 SmartArt is not fully supported. 97 out of 115 subitems are supported.
­ Object insertion ­ Half-width characters ­ Letter spacing ­ Charts ­ Vertical text
Some subitems are not supported

PDF
· Compatible document file formats ­ Extension : pdf
· Functions not supported ­ Content less than 1 pixel not supported because of performance degradation issue. ­ Mask image and tile image content is limitedly supported, depending on the performance of the shading pattern device. ­ 3D Shadow Effects not supported. ­ Some characters not supported (Special characters may be corrupted)

WORD
· Compatible document file formats ­ Extension : .doc, .docx ­ Version : Office 97 ~ Office 2019
· Functions not supported ­ Page background effect ­ Some paragraph styles ­ Word Art ­ Align A group alignment error may occur
­ 3D shapes (which will be displayed in 2D) ­ Office 2007
SmartArt is not fully supported. 97 out of 115 subitems are supported.
­ Charts ­ Half-width characters ­ Letter spacing ­ Vertical text
Some subitems are not supported

48

Schedule
Features Schedule E

Schedule
Network

Check network channels scheduled via the server.

No schedule is downloaded from server. 1. Connect to MagicInfo server. 2. Schedule content on network channels. 3. Deploy created network channels to this device.

Wednesday, January 13, 12:00 AM

You can check the schedule imported from a selected storage device. ” This function may not be supported depending on the model.

No.

Description

Select the saved location of the schedule.

Create/Edit/Delete/View schedule of content playback.

Server Status : Not Connected
Default content will play when no program is cheduled. You can change the default content from the Options menu in the Player.

” The displayed image may differ depending on the model.

49

Web browser
Features Web browser E
” The displayed image may differ depending on the model.

Connect the network to access the Internet from the product like accessing the Internet from a computer. ” This function may not be supported depending on the model.
Settings
Features Web Browser d Settings E
Refresh Interval
Set the time for the web browser to wait before returning to the homepage. · Off / 5 min / 10 min / 15 min / 30 min
Zoom
Set the zoom scale to apply when the web browser is refreshed. · 50% / 75% / 100% / 125% / 150% / 200% / 300%
HomePage
Set the website to display when the web browser is refreshed. · Samsung Display / Custom
Custom
Enter the URL to set as the homepage. · Enter URL ” Available only when HomePage is set to Custom.

50

Advanced Settings

General Hide Tabs and Toolbar automatically
Hide Cursor in Touch Mode
Pop-up Blocker
Proxy Server Reset Settings

If the browser tabs, menu or toolbar are not used for a while, they will automatically disappear. To make them appear again, move the pointer or focus to the top of the screen. · Use / Do not use
Hide the cursor to prevent interference with touch operation. · Use / Do not use
Make your browsing experience more pleasant by blocking popup windows. · Use / Do not use
Configure a proxy server for the web browser. · Use / Do not use
All your customized Web Browser settings will be reset to their default values. Your bookmarks and history won’t be affected.

Search Engine
If you enter a keyword in the URL/keyword input field, Web Browser will open the Search Results page. Choose the search engine you want to use. · Google / Bing

Privacy & Security Do Not Track Delete History JavaScript Delete browsing data
Block Third-Party Cookies

Ask websites not to track you. · Use / Do not use
Delete your entire browsing history.
Allow all sites to run JavaScript for a better browsing experience. · Use / Do not use
Delete all browsing data such as cookies, cached images and data. Your bookmarks and history won’t be affected.
Block third-party websites from saving and reading cookie data. Features on some sites may not work. · Use / Do not use

Encoding Encoding

Choose an encoding method for webpages. The current setting is Auto.
· Auto / Manual (Current : Unicode)

About Display the current version of Web Browser.

51

Read Before Using the Web Browser Function
Read this information before using the Web Browser function.
· File download is not supported. · The Web Browser function may not be able to access certain websites, including websites
operated by certain companies.
· The product does not support playback of flash videos. · E-commerce for online purchases is not supported. · ActiveX is not supported. · Only a limited number of fonts are supported. Certain symbols and characters may not be
displayed properly.
· The response to remote commands and the resulting on-screen display may be delayed while a webpage is loading.
· Loading a webpage may be delayed or suspended completely depending on the status of the participating systems.
· Copy and paste operations are not supported. · When composing an email or a simple message, certain functions such as the font size and
color selection may not be available.
· There is a limit to the number of bookmarks and the size of the log file that can be saved. · The number of windows that can be opened concurrently is limited. · Web browsing speed will differ with the network environment. · Browsing history is saved from latest to oldest, with the oldest entries being overwritten
first.
· Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and audio files.
· Video sources from PC-optimized streaming service providers may not play properly on our proprietary Web Browser browser.

52

Custom Home
Features Custom Home E

Enter your 6 digit PIN number. The default PIN number is “0-0-0-0-0-0″. If you want to change the PIN number, use the Change PIN function.
Select an item to run in Custom Home mode. Press the Home key to return to this screen.

” The displayed image may differ depending on the model.

53

Screen Mirroring
Features Screen Mirroring E

Follow the instructions on the screen to adjust the PC settings and wirelessly connect the Product to the PC.

” The displayed image may differ depending on the model.

54

Workspace
Features Workspace E
” The displayed image may differ depending on the model.

” This function may not be supported depending on the model. ” Make sure that the product is connected to the network. ” Be sure to connect your keyboard and mouse before starting this function.
Access to remote PC and your work resources with this function.
· Window PC Remote PC: This function allows you to connect your product to a remote PC or a cloud server. Screen Sharing: Share your Windows PC screen to your device.
” Only PCs or Cloud Servers running on macOS/Windows 7 Pro or newer are supported.
· Mac Remote Login: Connect to Your Mac through Remote Login.
· Samsung DeX: Connect to your Samsung mobile device from your device. · Microsoft 365: Collaborate with online versions of Microsoft 365. · VMware Horizon: Provides access to VMware Horizon to businesses operating the VMware infrastructure with a
Horizon account.

55

SMARTVIEW+
Features SMARTVIEW+ E
” The displayed image may differ depending on the model.

· You can view multiple content items through SMARTVIEW+. · To start the function, select SMARTVIEW+, and then select the content to add in Select content. or select a
desired combination in Preset at the top of SMARTVIEW+. Or run screen sharing for your mobile device.
· To share the screen of a PC, enter the address provided on the screen into your web browser (e.g., Chrome, Edge, Firefox or Safari).
· To share the screen of a mobile or tablet device, download and install the Samsung Signage Mobile App from the Samsung Apps, Google Play Store or Apple App Store, and then enter the numbers displayed on the screen.
· A maximum of 10 clients can be connected, and a maximum of 6 device screens can be shared at the same time. · For a PC, you can directly control screen sharing by connecting as an administrator. ” For details on using this feature, refer to the on-screen instructions.
” This function may not be supported depending on the model.

56

APPS
Features APPS E

Manage and update your apps. To use the APPS Menu, please agree to the Terms and Conditions. Check details information of app and reinstall when the app does not work properly.

” The displayed image may differ depending on the model.

57

Settings
Network
Settings Network E

Check the current network and Internet connection.

Network
” The displayed image may differ depending on the model.

58

Clone Product
Settings Clone Product E
Clone Product
” The displayed image may differ depending on the model.

Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products.
When a duplicate file is not found on the external storage device 1 Connect the external storage device, then run the Clone Product function. 2 The No cloning file found on the external storage device. Export this device’s settings to the external storage
device? message appears.
3 Select Export to export the settings.
When a duplicate file is found on the external storage device 1 Connect the external storage device, then run the Clone Product function. 2 The Cloning file found. Please select an option. message appears.
Run the Import from External Storage or Export to External Storage function. ­ Import from External Storage: Copy settings saved on an external storage device to the product.
” After configuration is complete, the product is rebooted automatically. ­ Export to External Storage: Copy settings on the product to an external storage device.

59

ID Settings
Settings ID Settings E
ID Settings
” The displayed image may differ depending on the model.

Assign an ID to a set.
Device ID
Set a unique ID number for each product. ” Press u/d to select a number, and press E. ” Enter the number you want using the number buttons on the remote control.
Device ID Auto Set
This feature automatically allots an ID number to a device connected through an RS232C cable. ” This function is only available on the first device within an RS-232C daisy chain. ” This function may not be supported depending on the model.
PC Connection Cable
Select which type of cable you are using to connect the display to the PC. · RS232C cable
Communicate with MDC through the RS232C cable. · RJ-45 (LAN)/Wi-Fi Network or RJ45(LAN) cable
Communicate with MDC through the RJ45 cable. ” Available functions may differ depending on the model.

60

Video Wall
Settings Video Wall E
Video Wall
” The displayed image may differ depending on the model.

Customize the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the MagicInfo function. ” This function may not be supported depending on the model.
Video Wall
You can activate or deactivate Video Wall. To organize a video wall, select On. · Off / On
Horizontal x Vertical
This feature automatically splits a videowall display based on a videowall matrix configuration. Enter the videowall matrix. The videowall display is split based on the configured matrix. The number of vertical or horizontal display devices can be set within the range 1 and 15. ” A videowall display can be split into a maximum of 225 screens. ” The Horizontal x Vertical option is only enabled when Video Wall is set to On.

61

Screen Position
To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number. Press the E button. ” Screen Position allows you to split the screen into a maximum of 225 views (15 x 15). ” The Screen Position option is only enabled when Video Wall is set to On. ” To use the function, make sure Horizontal x Vertical is configured.
Format
Select how to display images on the videowall display. · Full: Display images in full screen with no margin. · Natural: Display images in the original aspect ratio without enlarging or reducing the size. ” The Format option is only enabled when Video Wall is set to On.
62

On/Off Timer
Settings On/Off Timer E
On/Off Timer
” The displayed image may differ depending on the model.

” You must set Clock Set before you can use this feature.
On Timer
Set On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source. On Timer: Set the on timer by making a selection from one of the seven options. Ensure you set the current time first. (On Timer 1 ~ On Timer 7) ” While the internal/USB memory option can be used with On Timer for MagicInfo mode, it is recommended to
use an internal memory. ” Proper operation of On Timer feature cannot be guaranteed if used with a battery powered USB device, which
can take longer to be recognized. · Setup: Select Don’t Use, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can
choose the days you want On Timer to turn on your product. ­ The check mark indicates days you’ve selected. · Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use the left and right arrow buttons to change entry fields. · Volume (For models with built-in speakers): Set the desired volume level. Use the up and down arrow buttons to change the volume level. · Source: Select the input source of your choice. · Content (when the Source is set to Internal/USB for MagicInfo mode): From the USB device or internal memory, select a file (e.g. music, photo, or video) to play just after the product is turned on.

63

Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 ~ Off Timer 7) · Setup: Select Don’t Use, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can
choose the days you want Off Timer to turn off your product. ­ The check mark indicates days you’ve selected. · Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use the left and right arrow buttons to change entry fields.
Holiday Management
Timer will be disabled during a period specified as a holiday. · Add Holiday: Specify the period you want to add as a holiday.
Select the start and end dates of the holiday you want to add using the u/d buttons, and click the Done button. The period will be added to the list of holidays. ­ Start Date: Set the start date of the holiday. ­ End Date: Set the end date of the holiday. · Delete: Delete selected items from the list of holidays. · Edit: Select a holiday item and then change the date. · Apply to Timers: Set the On Timer and Off Timer to not activate on public holidays. ­ Press E to select the On Timer and Off Timer settings you do not want to activate. ­ The selected On Timer and Off Timer will not activate.
64

Ticker
Settings Ticker E
Ticker
” The displayed image may differ depending on the model.

Input text while a video or image is displayed and display the text on the screen.
” You must set Clock Set before you can use this feature.
· Off / On: Set whether or not to use Ticker. · Message: Enter a message to display on the screen. · Time: Set the Start Time and End Time to display a Message. · Font Options: Specify the text font and color for the message. · Position: Select a position to display a Message. · Scroll: Turn scroll effects of Ticker on or not. Specify the scroll Direction and Speed for the message. · Preview: Preview your Ticker settings.

65

Chapter 06
Menu

Picture

2nd

3rd

Smart Calibration

Backlight / Brightness / Contrast / Sharpness

Color Temperature Advanced Settings

Picture Enhancer Color Tint (G/R)

Description
Use the Smart Calibration app, installed on your mobile device, to adjust the picture quality of the display.
Your product has several options for adjusting picture quality. ” You can adjust and store settings for each external device you have connected to an input on the product. ” Lowering picture brightness reduces power consumption. ” You may adjust the brightness of your display to achieve maximum level by going to Backlight and Contrast to 100(max). ” Due to the characteristics of the display panels, brightness level of individual products may vary.
It sets color temperature. The value and temperature increase simultaneously, so the ratio of blue color rises. (Range: 2800K­16000K) ” Enabled when Color Tone is set to Off.
Configure advanced picture settings to create your preferred picture.
Displays enhanced color and sharpness.
Adjust the color saturation levels. Color saturation intensifies as the value nears 100. (Range: 0~100)
Adjust the ratio of green to red tint levels. Increasing values intensifies the saturation of red and green colors. (Range: 0~50)

66

2nd
Advanced Settings

3rd
White Balance
Gamma
Contrast Enhancer Black Tone Flesh Tone

Description
Adjust the color temperature of the picture so that white objects appear brighter. · 2 Point
Adjust red, green, and blue luminosity levels in two sections for precise white balance optimization.
· 20 Point Settings Controls the white balance in 20 point interval by adjusting the red, green, and blue brightness. ­ 20 Point Adjust red, green, and blue luminosity levels in twenty sections for precise white balance optimization.
” Some external devices may not support this function.
Adjust the mid-range brightness of the picture. ” Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video settings. For models with the HDR+
Mode support, the Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video and HDR+ Mode settings. If HDR+ Mode is set to Off, HLG, ST.2084, and BT.1886 settings may be available depending on the input video. To adjust S Curve, set HDR+ Mode to Off. · HLG / ST.2084 / BT.1886 / 2.2 / S Curve Adjust the HLG, ST.2084, BT.1886, S Curve levels of the picture.
” If 2.2 is selected, level adjustment is not possible. ” Available functions may differ depending on the port type.
Automatically balance the contrast to prevent excessive differences between bright and dark areas.
Select the black level to adjust the screen depth.
Adjust the flesh tone color by increasing or decreasing red levels.

67

2nd
Advanced Settings

3rd
Color Space Settings

Input Signal Plus

Picture Options Apply Picture Settings

Motion Lighting Color Tone
Digital Clean View HDMI Black Level Film Mode Dynamic Backlight

Description
Configure color space settings to refine the spectrum of colors on your screen. · Color Space
Choose a color space. ” To adjust Color, Red, Green, Blue and Reset, set Color Space to Custom. · Color Gamut Choose a color gamut.
Expands the input signal range for HDMI connections. ” When Input Signal Plus is set to On, up to the 3840 x 2160 @ 60 Hz resolution is supported.
When Input Signal Plus is set to Off, up to the 3840 x 2160 @ 30 Hz resolution is supported. ” Connecting parts may differ depending on the model.
Reduces power consumption by reducing screen brightness when the picture on the screen is in motion.
Select the color tone that best suits your viewing preferences. ” Settings can be adjusted and stored for each external device connected to an input on the product. ” Available options may vary depending on the product.
Reduce picture noise to avoid distractions such as flickering.
Adjust the black level to optimize the HDMI picture brightness and contrast. ” Only available if the input signal from the external device connected to the HDMI port is RGB444.
Make frame transitions from older video sources smoother. This function is only available when the input signal is TV, AV, Component (480i, 1080i), or HDMI (1080i).
Automatically adjust the backlight to provide the best possible screen contrast under the current conditions.
Apply the picture settings to all external devices connected to the device or to the current source only.

68

2nd
Picture Size Settings

3rd
Picture Size

Reset Picture

Fit to Screen Zoom and Position

Description
Choose size and aspect ratio picture displayed on screen. ” Some external devices and applications may not support this function.
Different screen adjustment options are displayed depending on the current input source. ” Available functions may differ depending on the model or input signals. ” Do not set your product to 4:3 format for a long time.
The borders displayed on the left and right, or top and bottom of the screen may cause image retention (screen burn) which is not covered by the warranty.
Adjusts the picture position. When selected, the full program image will be displayed. No part of the image will be cut off.
Adjusts the picture zoom and position. This function is available only if Picture Size is set to Custom. ” If you want to reset the picture to its original position, select Reset in the Zoom and Position screen. The picture will be set
to its default position.
Restore all picture settings to the factory default.

69

OnScreen Display

2nd
Display Orientation
Screen Protection

3rd
Onscreen Menu Orientation
Source Content Orientation Aspect Ratio Screen Saver Screen Burn Protection

Description
Select whether the onscreen menu should be displayed in landscape or portrait orientation. · Auto / Landscape / Portrait
” When Auto is selected, the onscreen display menu orientation automatically changes to landscape or portrait mode, depending on the monitor orientation. Note that the changed display orientation is applied after the monitor is turned off and on again.
Rotate the product screen orientation.
Set the rotated screen to be either full screen or original. ” Available only when Source Content Orientation is set to Portrait.
Activate a screensaver when your device displays a still image for two hours or more.
To reduce the possibility of screen burn, this unit is equipped with Screen Burn Protection screen burn prevention technology. Screen Burn Protection moves the picture slightly on the screen. · Pixel Shift
Minimize image retention by finely moving pixels horizontally or vertically.
” Horizontal, Vertical and Time are enabled only when Pixel Shift is set to On. ” The Pixel Shift value may differ depending on the model. ” Displaying a still image or a 4:3 output for an extended period of time may cause image retention. This is not a defect
in the product. · Timer
You can set the timer for Screen Burn Protection. The Screen Burn Protection feature stops automatically after a specified period of time.
· Immediate Display Select the screen saver you want to display immediately.

70

2nd
Message Display
Language

3rd
Source Info No Signal Message
MDC Message Rotation Message

Reset OnScreen Display

Description
Select whether to display the source OSD when the input source changes. Select whether to display the no-signal OSD when no signal is detected. The message No Cable Connected will appear if no source device is connected. Select whether to display the MDC OSD when the product is controlled by the MDC. Receive a warning message when the display device is rotated to an inappropriate angle. Set the menu language. ” A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other
functions on your PC. This option returns the current settings under OnScreen Display to the default factory settings.

71

Sound

2nd

3rd

Sound Mode

Balance

Equalizer

Digital Output Audio Format

Description
You can select a sound mode to suit your personal preferences. ” This function is disabled when Sound Output is set to External or Receiver (HDMI).
Adjust speaker volume levels for sound balance optimization. ” This function is disabled when Sound Output is set to External or Receiver (HDMI). ” Available functions may differ depending on the model.
Adjust the equalizer to customize the volume and pitch, and enhance the richness of the sound output. ” Available only when Sound Mode is set to Standard. ” This function is disabled when Sound Output is set to External or Receiver (HDMI).
Select the digital audio output format. When Pass-Through is selected, the input audio will be sent to the receiver without any processing. This option is only supported when the source is HDMI and the receiver is connected through HDMI eARC or ARC.

72

2nd

3rd

Sound Output

Auto Volume Reset Sound

Description
Select speakers for sound output. ” When you set Sound Output to External or Receiver (HDMI), the internal speaker is turned off. You will hear sound through
the external speakers only. ” The audio is available both for internal and external speakers while connected through the AUDIO OUT port with the Sound
Output option set to Internal. Connecting parts may differ in different products. ” To select the Receiver (HDMI) option, set Anynet+ (HDMI-CEC) to On while the product is connected to the AV Receiver’s
HDMI(ARC) port. ” If there is no video signal, both the products speakers and the external speakers will be mute.
Automatically adjusts the volume level when you change video sources or content so the level remains the same. ” To use the volume control of a connected source device, set Auto Volume to Off. ” This function is disabled when Sound Output is set to External or Receiver (HDMI).
Reset all sound settings to the factory defaults.

73

Network
2nd
Network Status Open Network Settings

3rd
Network Type

Description
You can check the current network and Internet status. Configure network settings to connect to an available network. ” Network Type menu may not be available in Wired models.

74

Network Settings (Wired)

Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable. · You can attach your product to your LAN by connecting the LAN port on the back of your
product to an external modem using a LAN cable. See the diagram below.

The Modem Port on the Wall

External Modem (ADSL / VDSL)

LAN
RJ45 (LAN IN)

Modem Cable

LAN Cable

· You can attach your product to your LAN by connecting the LAN port on the back of your product to an IP Sharer which is connected to an external modem. Use LAN cable for the connection. See the diagram below.

The Modem Port on the Wall

External Modem (ADSL / VDSL)

IP Sharer (having DHCP server)

LAN
RJ45 (LAN IN)

· Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below. Note that the wall outlet is attached to a modem or router elsewhere in your house.

The LAN Port on the Wall

LAN
RJ45 (LAN IN)

LAN Cable
If you have a Dynamic Network, you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically provide the IP Address, Subnet Mask, Gateway, and DNS values your product needs to access the Internet so you do not have to enter them manually. Most home networks are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static IP address, you must enter the IP Address, Subnet Mask, Gateway, and DNS values manually on your product IP Settings when you set up the network connection. To get the IP Address, Subnet Mask, Gateway, and DNS values, contact your Internet Service Provider (ISP).
If you have a Windows computer, you can also get these values through your computer.
” You can use ADSL modems that support DHCP if your network requires a Static IP address.
” ADSL modems that support DHCP also let you use Static IP addresses.

Modem Cable

LAN Cable

LAN Cable

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Set the network connection to use Internet services such as perform software upgrades.
Automatic Open Network Settings (Wired)
Connect to the network using a LAN cable. Make sure a LAN cable is connected first.
How to set up automatically 1 Set Network Type to Wired from the Open Network Settings page.
” For wired models, select Network Status menu.
2 The network test screen appears and verifies the network connection.
When the connection has been verified, the “Success! Your device is connected to the Internet. If you have any problems using online services, please contact your Internet service provider.” message appears. ” If the connection process fails, check the LAN port connection. ” If the automatic process cannot find the network connection values or if you want to set the connection manually, go to the next section(Manual Open Network Settings (Wired)).
Manual Open Network Settings (Wired)
Offices may use static IP addresses. If this is the case, ask the network administrator for the IP Address, Subnet Mask, Gateway and DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
1 Right click the Network icon on the bottom right of the screen. 2 In the pop-up menu that appears, click Status. 3 On the dialog that appears, click the Support tab. 4 On the Support Tab, click the Details button. The Network connection values are displayed.
” The path to the settings depends on the installed OS.

How to set up manually
1 Set Network Type to Wired from the Open Network Settings page.
The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
” For wired models, select Network Status menu.
2 Select IP Settings on network connection screen. The IP Settings screen appears.
3 Select the field at the top, press E, and then set IP Setting to Enter manually. Repeat the
entry process for each field in the IP Address.
” Setting IP Setting to Enter manually automatically changes DNS Setting to Enter manually.
4 When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.
5 When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet service provider.” message appears.

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Network Settings (Wireless)
” This function may not be supported depending on the model.
Connecting to a Wireless Network
Wireless IP sharer (router having DHCP server)
The LAN Port on the Wall
LAN Cable
Samsung recommends using IEEE 802.11n. When you play video over a network connection, the video may not play smoothly. ” Select a channel for the wireless IP sharer that is not currently being used. If the channel
set for the wireless IP sharer is currently being used by another device nearby, this will result in interference and communication failure. ” Your product supports only the following wireless network security protocols. ­ Authentication Modes: WEP, WPAPSK, WPA2PSK ­ Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung products do not support WEP or TKIP security encryption in networks running in the High- throughput(Greenfield) 802.11n mode. ” If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to the network through PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS will automatically configure the SSID and WPA key in either mode. ” Connection Methods: You can setup the wireless network connection in three ways. Automatic Network Setup, Manual Network Setup, Use WPS

Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices that access the network to transmit an encrypted security code called an Access or Security key. The Security key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified length you were asked to enter when you set up security for your wireless network. If you use this method of setting up the network connection, and have a Security key for your wireless network, you will have to enter the Pass Phrase during the automatic or manual setup process.
How to set up automatically
1 Set Network Type to Wireless from the Open Network Settings page.
2 The Network function searches for available wireless networks. When done, it displays a list
of the available networks. In the list of networks, press the or button to select a network, and then press the E button.
” If the desired wireless router does not appear, select Refresh to search again. ” If the router cannot be found after retrying, select the Add Network.
3 If the Enter the password for (AP Name). screen appears, go to step 4. If you select a
wireless router that does not have security, go to step 6.
4 If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
5 When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.
” A connection with the router is established, but the Internet cannot be accessed. In this case, contact your Internet service provider.
6 When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet service provider.” message appears.

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Manual Network Setup (Wireless)
Offices may use static IP addresses. If this is the case, ask the network administrator for the IP Address, Subnet Mask, Gateway and DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
1 Right click the Network icon on the bottom right of the screen. 2 In the pop-up menu that appears, click Status. 3 On the dialog that appears, click the Support tab. 4 On the Support Tab, click the Details button. The Network connection values are displayed.

How to set up manually
1 Set Network Type to Wireless from the Open Network Settings page.
2 The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
3 In the list of networks, press the u or d button to select a network, and then press the E
button twice.
” If the desired wireless router does not appear, select Refresh to search again.
” If the router cannot be found after retrying, select the Stop button. The Add Network button appears.
4 If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
wireless router that does not have security, go to step 7.
5 If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
6 When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.
7 Select Cancel while network connections are being attempted. This will stop the
connection.
8 Select IP Settings on network connection screen. The IP Settings screen appears.
9 Select the field at the top, press E, and then set IP Setting to Enter manually. Repeat the
entry process for each field in the IP Address.
” Setting IP Setting to Enter manually automatically changes DNS Setting to Enter manually.
10 When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.
11 When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet service provider.” message appears.

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Use WPS
” This function may not be supported depending on the model.
How to set up using Use WPS
If your router has a Use WPS button, follow these steps.
1 Set Network Type to Wireless from the Open Network Settings page. 2 Select Use WPS, press E. 3 Press the WPS or PBC button on your wireless router within the next two minutes. Your
product automatically acquires all the network setting values it needs and connects to your network. ­ If you want to use the WPS PIN, select WPS PIN.
Go to your wireless router’s Settings, enter your PIN, and then select OK.
4 The network connection screen appears, and network setup is done.

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2nd
Server Network Settings

3rd
Connect to Server
Verify MagicINFO Server MagicInfo Mode Server Access FTP Mode Proxy Server UEM Setting

Description
Connect to MagicInfo server. ” If you do use the TLS option, the server is configured to use https and data transfer is encrypted. (Port number: 7002) ” If you don’t use the TLS option, enter the server IP address and port number. Use 7001 as the port number. (If you are
unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) ” Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) ” For the MagicInfo Server user guide, visit the following website: http://displaysolutions.samsung.com Support Resources MagicInfo Web Manual.
Enable this option to block HTTPS communication if the domain name of the MagicINFO Server URL is different from the domain name of the MagicINFO Server certificate.
Select the appropriate MagicInfo Mode depending on the environment where you are using the product. ” Supported content types may be limited while MagicInfo Mode is set to Lite.
Allow or deny access to MagicInfo server.
Specify the FTP operating mode.
Set up your proxy server connection and related functions. ” Address / Port / ID and Password are enabled only when Proxy Server is set to On.
Configure settings for connection to the UEM (Unified Endpoint Management) server. Enter the required information by following the guide for the server you want to connect to. You can view or reset the settings using the “UEM Status” menu.

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Embedded Server Settings

3rd
Embedded Server

Server Mode

Wi-Fi Device Name

Description
Turn on to enable the embedded server. Turn off to delete registered server information. Turn on the embedded web server for managing devices using the web browser on your PC / mobile device. When the web server is set to Client mode, the registered server address is displayed, along with whether or not the server is registered, at the bottom of the Help page.
To use this device as a local web server, set it to ‘Server’. If you already have a server device nearby, set it as ‘Client’ to connect this device to the server. The embedded web server can be set to either of the following two modes. · Server
­ When it is set to Server mode, you can control devices by accessing the following URL from your PC / mobile device: https://device-ip:4000
­ When accessing for the first time, you should set the initial password before using the server. ­ Use the “Register Device” menu to register and control other devices that are set to Client mode. · Client ­ When it is set to Client mode, you can register devices to a supported server. ­ If you turn the Embedded Server feature off and on again while in Client mode, all information is reset and you should
register devices again from the server. ” CAUTION: Ensure that all devices and your PC / mobile device are connected to the same local network.
Enable or disable the Wi-Fi. Turn on this option to use features that require a Wi-Fi connection. ” This function may differ depending on the model.
Select or enter a device name. This name can be shown on network device over the network.

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System
2nd
Accessibility

3rd
Voice Guide Settings
High Contrast Zoom Menu and Text SeeColors Mode

Description
· Voice Guide Switch Voice Guide on or off. The language used for Voice Guide will be the same as the current menu language.
” Volume, Speed and Pitch are enabled only when Voice Guide is set to On. ” The availability may vary depending on the region. · Volume Set the volume level for the Voice Guide.
· Speed Set the speed of the Voice Guide.
· Pitch Tune the pitch of the Voice Guide.
· Background Sound Volume Adjust background sound volume during voice guidance.
” This function may differ depending on the model or geographical area.
Set the background and font to high-contrast colors in Menu. Menu transparencies become opaque when the option is selected.
Make the menu and text larger.
Allows users with color blindness to experience rich colors. Enable this feature to customize colors to suit your viewing conditions, to experience richer colors on the screen. ” Some menus are not available when SeeColors Mode is in use. ” This function may not be supported depending on the model.

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2nd

3rd

Start Setup

Zero Touch Configuration Touch Control
Time

Touch Control Admin Menu Lock
Clock Set

NTP Settings DST
Power On Delay

Description
Go through the initial setup steps like you did the first time you used this product. ” Enter your 6 digit PIN number. The default PIN number is “0-0-0-0-0-0″.
If you want to change the PIN number, use the Change PIN function. ” Change the PIN to keep your device secure.
Set up the device through Tizen Business Manager. Before using Zero Touch Configuration, register the device at Tizen Business Manager.
Set the functions related to touch control.
Prevent touch gestures from controlling your device.
Set the Admin Menu Lock to display the administrator settings menu when you touch and hold the finger on the screen. ” Available only when Touch Control is set to On.
You can configure Clock Set or DST. Configure various time-related settings.
Select Clock Set. Select Date or Time, and then press E. Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow buttons to move from one entry field to the next. Press E when done. ” You can set the Date and Time directly by pressing the number buttons on the remote control.
Set up the server URL and time zone to use the network time.
Switches the DST (Daylight Saving Time) function on or off. ” Start Date, End Date and Time Offset are enabled only when DST is set to On.
When connecting multiple products, adjust the power-on time for each product to prevent power overload (within the range 0­50 seconds).

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2nd
Auto Source Switching
Power Control

3rd
Auto Source Switching Primary Source Recovery
Primary Source Secondary Source
Default Input
Auto Power On Max. Power Saving Standby Control Remote Configuration Power Button

Description
Switch to preset source or another source when the main source device gets disconnected. Select whether to restore the selected primary input source when a primary input source is activated. ” The Primary Source Recovery function is disabled if Primary Source is set to All. Select a primary source to switch to when no signals are received from the current input. Select a secondary source to switch to when no signals are received from the current input. ” The Secondary Source function is disabled if Primary Source is set to All. Select the default input to switch to when the new input is disconnected. The Last Input option only includes external inputs connected through cables. ” Auto Source Switching must be set to New Input to enable the Default Input option. This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. Conserve power by turning off PC monitor when PC is not used for certain time. When no signal is detected, it determines whether or not to enter sleep mode. Keep the network connection active when the product is turned off.
The power button on the remote control can be set to turn on the power or turn on or off the power.

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Power and Energy Saving

3rd
Energy Saving Solution Backlight Optimization

Backlight Schedule No Signal Power Off

Auto Power Off

Description
Reduce power consumption by adjusting brightness settings.
Automatically adjust the screen brightness based on the ambient light level. · Min. Brightness: Set the minimum brightness for the signage screen. This function only works if its value is lower than the
value set in the Picture menu’s Backlight setting.
Adjust panel brightness by schedule. The closer to 100, the brighter the panel.
Save power by turning the product off when no signal is received from any source. ” This function does not operate if the display is in the standby mode. ” The product will automatically power off at a specified time. The time can be changed as required.
Choose how long the display will wait before turning off after no user interaction is detected.

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2nd
External Device Manager

3rd
Input Device Manager
Device Connect Manager

Description
Manage external devices connected to your signage.
Set up keyboards to use with your product. You can add keyboards and configure their setting. ” Available for Bluetooth enabled models only. · Bluetooth Device List
Connect a Bluetooth keyboard, mouse or gamepad to your product.
· Keyboard Settings Configure the connected keyboard settings. ­ Keyboard Language Set the language of your keyboard. ­ Keyboard Type Set the type of your keyboard.
· Mouse Settings Configure the connected mouse settings. ­ Primary Button Select the button you want to use as the primary button to click and select. ­ Pointer Speed Set the speed of the mouse pointer.
Allow devices, like phones and tablets, on your network to share content with your product. · Access Notification
Display a notification when a device such as a smartphone or tablet, is connected. If you use a Wi-Fi network that requires a password, turn off this option to automatically connect with devices without viewing notifications.
· Device List View and manage connected devices.

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2nd

3rd

Play via

Change PIN

Description
Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting.
Change your 6-digit Personal Identification Number (PIN). Choose any 6 digits for your PIN and enter it in Enter a new PIN.. Reenter the same 6 digits in Enter the PIN again.. The product has memorized your new PIN. ” The default PIN number is “0-0-0-0-0-0″. ” Change the PIN to keep your device secure.

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2nd
Security

3rd
Safety Lock On Button Lock Screen Monitoring Lock USB Auto Play Lock
Mobile Connection Lock

Description
” Enter your 6 digit PIN number. The default PIN number is “0-0-0-0-0-0″. If you want to change the PIN number, use the Change PIN function.
” Change the PIN to keep your device secure.
Turn Safety Lock On on or off. Safety Lock On restricts the actions that can be carried out by the remote control. The correct PIN must be entered to turn Safety Lock On off. · Power On Button
Turn on this feature to enable the remote control’s Power button to turn on the product while Safety Lock On is enabled.
This menu can be used to lock the buttons on the product. Only the remote control can control the product if Button Lock is set to On.
Blocks screen images from being monitored by MagicINFO Server.
Select whether to automatically play MagicInfo or MagicInfo Lite content saved on a connected USB device.
” Your content should be a Published Content that is authored by using MagicInfo Premium application and published to the USB device you are using. The MagicInfo Premium application program is available on the website. (http:// displaysolutions.samsung.com)
” When published to a USB device, your Published Content is saved to Contents and Schedules folders in the root folder of the connected USB device.
” Connecting a USB device containing MagicInfo or MagicInfo Lite content displays “USB Auto Play Lock : On” for five seconds.
Restrict other devices on your network, such as smart phones and tablets, to prevent them from sharing content on the product. · Screen Mirroring Standby
Turn on this option to receive connection requests from any source type.

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2nd
Security

3rd
Remote Management Secured Protocol
Server Security Status Network Lock USB Lock Certificate Manager
Wired 802.1x Connection

Description
You can Allow or Deny external commands to access your product through a network.
Secure the protocol between this device and other devices. · SNMP Settings
Set up your ID and password for the SNMP connection.
You can view the MagicINFO server information. ” This function is enabled when connected to MagicINFO or RM server.
Block external network access. You can register networks on the server to allow access.
Block connection to external USB ports.
Manage the certificates installed on this device. ” Limited supports for Enterprise WPA2 (TLS/TTLS/PEAP) certified models only. · App Certificate
View and manage the app certificates installed on this device. Connect a USB flash drive that contains certificates to install them on this device. · Network Certificate View and manage the network certificates installed on this device.
To turn on the Wired 802.1x Connection feature, set it to On.

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2nd
General

3rd
Anynet+ (HDMI-CEC)

Description
Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it. ” You can only control Anynet+ devices using the product remote control, not the buttons on the product. ” The product remote control may not work under certain conditions. If this occurs, reselect the Anynet+ device. ” Anynet+ works when the AV device supporting Anynet+ is in the standby or on status. ” Anynet+ supports up to 12 AV devices in total. Note that you can connect up to 3 devices of the same type.

Troubleshooting for Anynet+

Problem
Anynet+ does not work.
I want to start Anynet+. I want to exit Anynet+. The message “Disconnecting Anynet+ device …” appears on the screen. The Anynet+ device does not play.
The connected device is not displayed.

Possible Solution

· Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. · Check if the Anynet+ device power cord is properly connected. · Check the Anynet+ device’s Video/Audio/HDMI cable connections. · Check whether Anynet+ (HDMI-CEC) is set to On in the System menu. · Check whether the remote control is Anynet+ compatible. · Anynet+ doesn’t work in certain situations. (initial setup) · If you have removed and then reconnected the HDMI cable, please make sure to search devices again or turn your
product off and on again. · Check if the Anynet+ function of the Anynet device is set on.
· Check if the Anynet+ device is properly connected to the product and check if the Anynet+ (HDMI-CEC) is set to On in the System menu.
· Press the SOURCE button on the product remote control and select a non- Anynet+ device.
· You cannot use the remote control when you are configuring Anynet+ or switching to a view mode. · Use the remote control after the product has completed Anynet+ configuration or has finished switching to Anynet+.
· You cannot use the play function when initial setup is in progress.
· Check whether or not the device supports Anynet+ functions. · Check whether or not the HDMI cable is properly connected. · Check whether Anynet+ (HDMI- CEC) is set to On in the System menu. · Search Anynet+ devices again. · Anynet+ requires an HDMI connection. Make sure the device is connected to your product with an HDMI cable. · Some HDMI cables may not support Anynet+ functions. · If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected,
please repeat the device scan.

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2nd
General

3rd
HDMI Hot Plug Custom Logo

Description
This feature is used to activate the time delay to turn on a HDMI source device.
You can download, select, and set the display time of a custom logo that appears when the product turns on. · Custom Logo
” You can select a custom logo (image/video) or turn off the custom logo display. ” You must download the custom logo from an external USB device to set the custom logo. · Logo Display Time ” If the type of custom logo is Image, you can set the Logo Display Time. · Download Logo File ” You can download a custom logo into the product from an external USB device. ” The file name of the custom logo you want to download must be saved as “samsung” in all small letters. ” When there are multiple numbers of external USB connections, the product will attempt to download the custom logo
from the last device that has been connected to the product.
Custom logo file restrictions · Images up to 50 MB in size can be used.
­ Supported image file: samsung_image. ­ Supported file extensions: jpg, jpeg, bmp, png · Videos up to 150 MB in size can be used. The recommendation is under 20 seconds in length. ­ Supported video file: samsung_video. ­ Supported file extensions: avi, mpg, mpeg, mp4, ts, wmv, asf

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General
Reset System

3rd
Game Mode
DICOM Simulation Mode Director Mode Adaptive Picture
Empty Storage

Description
When connecting to a game console such as PlayStationTM or XboxTM, you can enjoy a more realistic gaming experience by selecting game mode. ” If you connect other external devices while Game Mode is on, the screen may not be in good condition.
Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14. ” This device cannot be used as a medical diagnostic device, even if the DICOM Simulation Mode is enabled.
Minimizes image processing to display the movie director’s original intention on screen.
Optimizes brightness and provides the best picture quality in real time, based on the light level of the surrounding environment. When this function is on, some picture settings are not supported.
Delete files to make space for new content. Recently played files will not be deleted.
Reset all system settings to default.

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Support

2nd

3rd

Software Update

Update Now

Description
The Software Update menu lets you upgrade your product software to the latest version. ” Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after
completing the software upgrade. ” When you upgrade software, all video and audio settings you have made will return to their default settings. We advise you
to write down your settings so that you can easily reset them after the upgrade.
Update the software to the latest version. ” Current version: This is the software version already installed in the product. · Updating through USB Device Download the update package from Samsung’s website to a USB storage device and then connect the device to the product to update the product’s software. ” Remember to save the update package to the top-most directory of the USB device. Otherwise, the product will not be
able to find the update package. · Updating through the network ” This function can be run when the network is connected properly.

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3rd

Contact Samsung

Terms & Privacy

Device Care Reset All

Description
You can view the address of the Samsung website, the call center phone number, your product’s model number, software version, Open Source License and other information. ” Go to Contact Samsung and find the product Model Code and Software Version.
View and set the privacy policy for MagicInfo and other services. ” Make sure that the product is connected to the network. ” Menu items may vary depending on the model. ” The availability may vary depending on the region. ” This feature is enabled only when “Smart Signage Privacy Notice” is selected during setup.
Optimize and diagnose the condition of your Signage. You can check and clean your storage space, diagnose problems or request technical support.
This option returns all the current settings for a display to the default factory settings.

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Chapter 07
Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

” Follow the instruction on the right to test your product before requesting for service. If the problem persists, contact Samsung Customer Service Center.
” The power indicator may not be supported depending on the model.

Testing the Product
Check if your product is operating normally by using the product test function. If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
1 Power off both the PC and product. 2 Disconnect all the cables from the product. 3 Power on the product. 4 If No Cable Connected is displayed, the product is operating normally.
If the screen remains blank, check the PC system, video controller and cable.
Checking the Resolution and Frequency
For modes that exceed the supported resolutions, the message “Not Optimum Mode” appears briefly. Refer to Preset Timing Modes to set the PC resolution for your model.

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” The power indicator may not be supported depending on the model.

Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

Check that the cable between the product and the PC is connected correctly.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the product and PC.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue
The power indicator is off. The screen will not turn on. No Signal is displayed on the screen.
Not Optimum Mode is displayed.

Make sure that the power cord is connected.
Check that products (including source device) are connected correctly with a cable.
Check that the source device connected to the product is powered on.
Depending on the type of external device, the screen may not display properly. In this case, connect it with the HDMI Hot Plug function turned On.
It is recommended to use the 2.0 gender for the USB Type-C adapter (gender type). In this case, pull out the gender and then connect it again.When the problem persists, contact the gender manufacturer.
This message is displayed when a signal from the graphics card exceeds the product’s maximum resolution and frequency.
Refer to the Standard Signal Mode Table and set the maximum resolution and frequency according to the product specifications.

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” The power indicator may not be supported depending on the model.

Screen issue
The images on the screen look distorted. The screen is not clear. The screen is blurry. The screen appears unstable and shaky. There are shadows or ghost images left on the screen. The screen is too bright. The screen is too dark. Screen color is inconsistent. White does not really look white. There is no image on the screen and the power indicator blinks every 0.5 to 1 second.
The product will turn off automatically.
The screen display does not look normal.

Check the cable connection to the product.
Set the resolution and frequency to the recommended level.
Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to ‘Preset Timing Modes’.
Go to Settings Picture and adjust the Brightness and Contrast settings. Go to Settings Picture Advanced Settings and adjust the Color Space Settings settings. Go to Settings Picture Advanced Settings and adjust the White Balance settings. The display is turned off to save energy.
Press any key on the keyboard or move the mouse to return to the previous screen.
If a PC is connected to the product, check the power status of the PC.
Make sure the power cord is connected properly to the product and power outlet.
If the signal from a connected device is not detected, the product automatically turns off after 10 to 15 minutes.
Encoded video content may cause the display to appear corrupted in scenes featuring fast moving objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not mean the product is defective.
A phone within a distance of one-meter radius may cause static on analog and digital products.

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Screen issue
The brightness and color do not look normal. I see red, green, and blue. The display looks unstable and then freezes. The screen cannot be displayed in full screen.

Go to Settings Picture and adjust the screen settings such as Color, Brightness and Sharpness.
Go to Settings System and adjust the Power and Energy Saving settings.
Reset the screen settings to the default settings. (P.69)
Check the cable connections.
This issue may happen when the panel of the product is defective. Contact a Samsung Service Center to resolve the issue.
The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not stable. To resolve the issue, change the PC resolution to the recommended resolution.
A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.
A video with an aspect ratio different from the product can cause a black bar to appear at the top and bottom of the screen.
Change the screen size setting to full screen on the product or source device.

Sound issue (For models with built-in speakers)

There is no sound.

Check the connection of the audio cable or adjust the volume. Check the volume.

The volume is too low.

Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.

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Sound issue (For models with built-in speakers)

If an HDMI cable or a DP cable is connected, check the audio output settings on the PC.

Go to Settings Sound and change Sound Output to Internal.

Video is available but there is no sound.

If a source device is used
· Make sure the audio cable is properly connected to the audio input port on the product. · Check the audio output settings for the source device.
(For example, if your monitor is connected to HDMI, you may need to change the audio option of your video output device to HDMI.)

If the product has a headphone port, make sure nothing is connected to it.

Reconnect the power cord to the device and then restart the device.

Check the cable connection. Make sure a video cable is not connected to an audio input port.

There is static coming from the speakers.

Check the signal strength after connecting a cable.

Low signal level can cause corrupted sound.

Remote control issue
The remote control does not work.

Make sure that the batteries are correctly in place (+/-). Check if the batteries are flat. Check for power failure. Make sure that the power cord is connected. Check for any special lighting or neon signs switched on in the vicinity.

100

Source device issue
A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

Other issue

The product smells like plastic.

The plastic smell is normal and disappears over time.

The monitor appears tilted.

Remove and then attach the stand again to the product.

Audio or video cuts out intermittently.

Check the cable connection and connect it again if required. Use a standard cable.

Small particles are found on the edges of the product.

The particles are part of the product design. The product is not defective.

When I try to change the PC resolution, a message “The defined resolution is not currently supported.” appears.

The message “The defined resolution is not currently supported.” appears if the input source resolution exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.

There is no sound from the speakers in HDMI mode when a DVI cables do not transmit sound data.

DVI-HDMI cable is connected.

Make sure to connect the audio cable to the correct input port to enable audio.

HDMI Black Level is not functioning properly on an external This function is available only when a source device with RGB signal, such as a DVD player and

device with HDMI YCbCr output.

STB, is connected to the product to HDMI cable.

101

” For models with the DisplayPort port only.

Other issue
There is no sound in HDMI mode.
HDMI-CEC does not work.
In power-saving mode, when the input source is DisplayPort, PC display settings cannot be saved. When booting the PC with the input source set to DisplayPort, the BIOS and booting screens do not appear.

Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. If these issues occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. In this case, manually select a sound input.
To use several external devices compatible with the HDMI-CEC feature that are connected to the HDMI IN ports on the product, turn off the HDMI-CEC features on all the external devices. External devices include Blu-ray and DVD players. Operating an external device when its HDMI-CEC feature is enabled may automatically stop other external devices. To change HDMI-CEC settings, refer to the device user guide or contact the device manufacturer for assistance.
Go to Settings System Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output settings again. Ensure the product is turned on.
Boot the PC when the product is turned on or when the input source is not DisplayPort.

102

Chapter 08
Specifications

General
Model Name
Panel
Model Name
Panel
Model Name
Panel

Size Display area
Size Display area
Size Display area

QB43C / QH43C / QM43C
43 CLASS (42.5 inches / 107.9 cm) 941.184 mm (H) x 529.416 mm (V)
QB55C / QB55C-N / QH55C / QM55C
55 CLASS (54.6 inches / 138.7 cm) 1209.6 mm (H) x 680.4 mm (V)
QB75C / QB75C-N / QH75C / QM75C
75 CLASS (74.5 inches / 189.3 cm) 1650.24 mm (H) x 928.26 mm (V)

QB50C / QH50C / QM50C
50 CLASS (49.5 inches / 125.7 cm) 1095.84 mm (H) x 616.41 mm (V)
QB65C / QB65C-N / QH65C / QM65C
65 CLASS (64.5 inches / 163.9 cm) 1428.48 mm (H) x 803.52 mm (V)
QB85C / QB85C-N / QM85C
85 CLASS (84.5 inches / 214.7 cm) 1872.0 mm (H) x 1053.0 mm (V)

103

Resolution (Panel Spec)

Optimum resolution Maximum resolution

3840 x 2160 @ 60 Hz (HDMI) 3840 x 2160 @ 60 Hz (DisplayPort)

Power Supply

AC100-240V~ 50/60Hz * Refer to the label at the back of the product as the standard voltage can vary in different countries.

Environmental considerations

Operating Storage

Temperature: 32 °F to 104 °F (0 °C to 40 °C) For installing the enclosure, keep the internal temperature at 40 °C or below. Humidity: 10% to 80%, non- condensing
Temperature: -4 °F to 113 °F (-20 °C to 45 °C) Humidity: 5% to 95%, non- condensing Applicable before the product package is unpacked.

· Plug-and-Play This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the monitor and PC system optimizes the monitor settings. Monitor installation takes place automatically. However, you can customize the installation settings if desired.
· Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may appear brighter or darker on the panel. This does not affect product performance. · This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution
may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.
· For detailed device specifications, visit the Samsung website.

104

Preset Timing Modes

The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank with the power indicator on. In such a case, change the settings according to the following table by referring to the graphics card user manual.

Resolution
IBM, 720 x 400 MAC, 640 x 480 MAC, 832 x 624 MAC, 1152 x 870 VESA CVT, 3840 x 2160RB VESA CVT, 3840 x 2160RB VESA DMT, 640 x 480 VESA DMT, 640 x 480 VESA DMT, 640 x 480 VESA DMT, 800 x 600 VESA DMT, 800 x 600 VESA DMT, 800 x 600 VESA DMT, 1024 x 768 VESA DMT, 1024 x 768 VESA DMT, 1024 x 768 VESA DMT, 1152 x 864 VESA DMT, 1280 x 720 VESA DMT, 1280 x 800 VESA DMT, 1280 x 1024 VESA DMT, 1280 x 1024 VESA DMT, 1366 x 768 VESA DMT, 1440 x 900

Horizontal Frequency
(kHz) 31.469 35.000 49.726 68.681 110.500 133.313 31.469 37.861 37.500 37.879 48.077 46.875 48.363 56.476 60.023 67.500 45.000 49.702 63.981 79.976 47.712 55.935

Vertical Frequency
(Hz) 70.087 66.667 74.551 75.062 49.977 59.997 59.940 72.809 75.000 60.317 72.188 75.000 60.004 70.069 75.029 75.000 60.000 59.810 60.020 75.025 59.790 59.887

Pixel Clock Sync Polarity

(MHz)

(H/V)

DP IN

28.322

-/+

O

30.240

-/-

O

57.284

-/-

O

100.000

-/-

O

442.000

+/-

O

533.250

+/-

O

25.175

-/-

O

31.500

-/-

O

31.500

-/-

O

40.000

+/+

O

50.000

+/+

O

49.500

+/+

O

65.000

-/-

O

75.000

-/-

O

78.750

+/+

O

108.000

+/+

O

74.250

+/+

O

83.500

-/+

O

108.000

+/+

O

135.000

+/+

O

85.500

+/+

O

106.500

-/+

O

Port

DVI IN HDMI IN

O

O

O

O

O

O

O

O

–

–

–

–

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

Resolution
VESA DMT, 1600 x 900RB VESA DMT, 1680 x 1050 VESA DMT, 1920 x 1080
VESA DMT, 2560 x 1440RB
CTA-861, 720(1440) x 576i CTA-861, 720(1440) x 480i CTA-861, 720 x 576 CTA-861, 720 x 480 CTA-861, 1280 x 720 CTA-861, 1280 x 720 CTA-861, 1920 x 1080i CTA-861, 1920 x 1080i CTA-861, 1920 x 1080 CTA-861, 1920 x 1080 CTA-861, 1920 x 1080 CTA-861, 1920 x 1080 CTA-861, 1920 x 1080 CTA-861, 3840 x 2160 CTA-861, 3840 x 2160 CTA-861, 3840 x 2160 CTA-861, 3840 x 2160 CTA-861, 3840 x 2160 CTA-861, 4096 x 2160 CTA-861, 4096 x 2160 CTA-861, 4096 x 2160 CTA-861, 4096 x 2160

Horizontal Frequency
(kHz) 60.000 65.290 67.500
88.787
15.625
15.734
31.250 31.469 37.500 45.000 28.125 33.750 27.000 28.125 33.750 56.250 67.500 54.000 56.250 67.500 112.500 135.000 54.000 67.500 112.500 135.000

Vertical Frequency
(Hz) 60.000 59.954 60.000
59.951
50.000
59.940
50.000 59.940 50.000 60.000 50.000 60.000 24.000 25.000 30.000 50.000 60.000 24.000 25.000 30.000 50.000 60.000 24.000 30.000 50.000 60.000

Pixel Clock Sync Polarity

(MHz)

(H/V)

DP IN

108.000

+/+

O

146.250

-/+

O

148.500

+/+

O

Port

DVI IN HDMI IN

O

O

O

O

O

O

241.500

+/-

O

–

O

27.000

-/-

–

O

O

27.000

-/-

–

O

O

27.000

-/-

27.000

-/-

74.250

+/+

74.250

+/+

74.250

+/+

74.250

+/+

74.250

+/+

74.250

+/+

74.250

+/+

148.500

+/+

148.500

+/+

297.000

+/+

297.000

+/+

297.000

+/+

594.000

+/+

594.000

+/+

297.000

+/+

297.000

+/+

594.000

+/+

594.000

+/+

O

O

O

O

O

O

O

O

O

O

O

O

–

O

O

–

O

O

–

O

O

–

O

O

–

O

O

O

O

O

O

O

O

–

–

O

–

–

O

O

–

O

O

–

O

O

–

O

–

–

O

–

–

O

–

–

O

–

–

O

105

Chapter 09
Appendix

Responsibility for the Pay Service (Cost to Customers)
” When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc. · If a service technician is requested to give instructions on how to use product or simply
adjusts options without disassembling product. · If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal,
etc.) · If a product is reinstalled or devices are connected additionally after installing the
purchased product for the first time. · If a product is reinstalled to move to a different spot or to move to a different house. · If the customer requests instructions on how to use another company’s product. · If customer requests instructions on how to use the network or another company’s
program. · If customer requests software installation and setup for the product. · If a service technician removes/cleans dusts or foreign materials inside of the product. · If customer requests an installation additionally after purchasing a product through home-
shopping or online.

A Product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair If a product damage is caused by; · External impact or drop. · Use of supplies or separately sold product unspecified by Samsung. · Repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd. · Remodeling or repairing the product by customer. · Using it with incorrect voltage or non-authorized electrical connections. · Not following the “cautions” in User Manual.
Others
· If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc) · If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.) ” If customer requests a service in case the product has no defect, service fee may be
charged. So please read User Manual first.

106

Prevention of Afterimage Burn-in
What is afterimage burn-in?
Afterimage burn-in should not occur when the panel is operating normally. Normal operation refers to a continuously changing video pattern. If the panel displays a fixed pattern for an extended period of time a slight voltage difference may occur between the electrodes in pixels that control the liquid crystals. Such a voltage difference between electrodes increases with time and makes the liquid crystals thinner. When this occurs, a previous image can remain on the screen when the pattern changes.
This information is a guide to prevent afterimage burn-in. Viewing a fixed screen for an extended period of time may cause afterimage burn-in. This problem is not included in warranty.

Recommended prevention practices

Viewing a fixed screen for an extended period of time may cause afterimage burn-ins or smudges. If the product is not to be used for a long time, turn it off, or activate the Power Saving mode or Screen Saver with a moving image.

· Change the colors regularly.

Type 1

Type 2

FLIGHT TIME

FLIGHT TIME

SAMSUNG 20:30

SAMSUNG 20:30

SAMSUNG 21:10

SAMSUNG 21:10

· Avoid combinations of a text color and background color of contrasting brightness. ” Avoid using colors of contrasting brightness (black and white; gray and black).

FLIGHT : TIME SAMSUNG : 20:30

FLIGHT : TIME SAMSUNG : 20:30

107

License

Dolby, Dolby Atmos, Dolby Audio and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Open Source License Notice Open Source used in this product can be found on the following webpage (https:// opensource.samsung.com).

THIS PRO

References

• US | Business Solutions, Services and Technology from Samsung
• Samsung Open Source
• US | Business Solutions, Services and Technology from Samsung

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