Gainscha GI-2408T PLUS 4 Inch Industrial Thermal Transfer Barcode Printer User Manual

: June 15, 2024
: Gainscha

GI-2408T PLUS 4 Inch Industrial Thermal Transfer Barcode Printer

Product Information

Specifications

Product Name: INTELLIGENT SERIES GI-2408T PLUS / GI-3406T
PLUS
Type: Industrial Thermal Transfer Barcode Printer
User’s Manual Version: 1.0.2
Agency Compliance and Approvals:
- EN 55032, Class A EN 55024
- FCC part 15B, Class A
Environmental Protection: This product should be recycled
according to local regulations.

Product Introduction

Thank you very much for purchasing the Gainscha barcode label
printer. The new high-performance GI PLUS Series is designed to
deliver clean and high-quality barcodes. It features a die-cast
print mechanism housed in a strong yet lightweight cabinet, making
it durable for heavy-duty demand cycles.

The T Series includes 203 dpi / 300 dpi series, which can be
applied to printing very small 2D barcodes, graphics, fine print,
and other ultra-high-resolution images. The standard T Series
printers come with four color lights and two menu buttons, while
the empower printers come with a 4.3 color touch display, one menu
button, and additional features such as support for 450-meter long
ribbons, 8 OD media rolls, built-in Ethernet, USB hosts for
keyboard and scanner connections, USB 2.0, serial interfaces,
optional internal Bluetooth module, and WIFI module.

Product Usage Instructions

Setup

3.1 Setting up the Printer

To set up the printer:

Follow the instructions provided in the user manual for
physical installation of the printer.
Make sure the printer is connected to a power source and turned
on.
Connect the printer to your computer using the appropriate
communication interface (Ethernet, USB, etc.).

3.2 Install Printer Driver (all series)

To install the printer driver:

Download the latest printer driver from the Gainscha website
(http://www.gainscha.com.tw).
Run the driver installation file and follow the on-screen
instructions to complete the installation.

3.3 Loading the Ribbon

3.3.1 Loading the Ribbon

To load the ribbon:

Open the printer cover.
Locate the ribbon spindle and place the ribbon roll onto
it.
Thread the ribbon through the print head and ensure it is
properly aligned.
Close the printer cover.

3.4 Loading the Media

To load the media:

Open the printer cover.
Adjust the media guides to match the width of your media.
Place the media roll onto the media holder.
Thread the media through the print head and adjust it to ensure
proper alignment.
Close the printer cover.

Printer Function

The printer functions include:

Printing barcodes, graphics, and fine print
Menu navigation using the buttons or touch display
Support for various communication interfaces

(Empower)

To enter the menu:

Press the menu button on the printer.
Use the navigation buttons or touch display to navigate through
the menu options.

The menu options include various settings and configurations for
the printer. Refer to the user manual for detailed information on
each menu option and how to configure them.

Communication Interfaces

The printer supports the following communication interfaces:

Ethernet
USB 2.0
Serial interfaces
Optional internal Bluetooth module
Optional WIFI module

FAQ (Frequently Asked Questions)

Q: What should I do if the printer causes radio interference in

a domestic environment?

A: If the printer causes radio interference, you may be required
to take adequate measures such as adjusting the placement of the
printer or using shielding devices to minimize the
interference.

Q: How should I dispose of this product?

A: Do not dispose of this product in an unsorted public trash
can. Please recycle this product according to local regulations to
protect the environment.

INTELLIGENT SERIES GI-2408T PLUS / GI-3406T PLUS
4″ Industrial Thermal Transfer Barcode Printer
USER’S MANUAL
Ver.1.0.2

Agency Compliance and Approvals
EN 55032, Class A EN 55024
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
FCC part 15B, Class A
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Environmental protection
Do not dispose of this product in an unsorted public trash can. You should recycle this product according to local regulations.
For more information, please browse our website http://www.gainscha.com.tw

Contents
1. Introduction ………………………………………………………………………………………………………………………………………………4 1.1 Product Introduction ………………………………………………………………………………………………………………………….4 1.2 Product Features……………………………………………………………………………………………………………………………….5 1.2.1 Printer Standard Features …………………………………………………………………………………………………………5 1.2.2 Printer Optional Features…………………………………………………………………………………………………………..7
2. Operations Overview ………………………………………………………………………………………………………………………………8 2.1 Unpacking and Inspection ………………………………………………………………………………………………………………..8 2.2 Printer Overview ………………………………………………………………………………………………………………………………..9 2.2.1 Front View……………………………………………………………………………………………………………………………………9 2.2.2 Interior View …………………………………………………………………………………………………………………………….. 10 2.2.3 Front View………………………………………………………………………………………………………………………………… 11 2.2.4 Rear view …………………………………………………………………………………………………………………………………. 15
3. Setup……………………………………………………………………………………………………………………………………………………… 16 3.1 Setting up the Printer …………………………………………………………………………………………………………………….. 16
1

3.2 Install Printer Driver (all series)…………………………………………………………………………………………………….. 17 3.3 Loading the Ribbon………………………………………………………………………………………………………………………… 20
3.3.1 Loading the Ribbon…………………………………………………………………………………………………………………. 20 3.4 Loading the Media………………………………………………………………………………………………………………………….. 21
3.4.1 Loading the Media…………………………………………………………………………………………………………………… 21 3.4.2 Media loading path………………………………………………………………………………………………………………….. 22 3.4.3 External Label Roll Mount Installation (Option) …………………………………………………………………… 23 4. Adjustment Knob ………………………………………………………………………………………………………………………………….. 24 4.1 Print Head Pressure Adjustment Knob………………………………………………………………………………………… 24 4.2 Vertical position adjustment knob on the right side of the print head ………………………………………. 24 4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ……………………………………………………………. 26 5. Button Functions ………………………………………………………………………………………………………………………………….. 29 5.1 Regular Button Functions ……………………………………………………………………………………………………………… 29 5.2 Power-on Utilities …………………………………………………………………………………………………………………………… 30 6. Printer Utility………………………………………………………………………………………………………………………………………….. 31 6.1 Start the Printer Utility ……………………………………………………………………………………………………………………. 31
2

6.2 Printer Function………………………………………………………………………………………………………………………………. 32 7. LCD Menu Function for GI-2410T PLUS, GI- 3407T PLUS Series (Empower) ……………………………. 33
7.1 Enter the Menu……………………………………………………………………………………………………………………………….. 33 7.2 Menu Overview ………………………………………………………………………………………………………………………………. 34 8. Communication interfaces…………………………………………………………………………………………………………………… 37
1USB(A Type) ……………………………………………………………………………………………………………………………….. 37 2USB(B Type) ……………………………………………………………………………………………………………………………….. 37 3Serial Port………………………………………………………………………………………………………………………………………… 38 4 Ethernet Port……………………………………………………………………………………………………………………………… 38 9. Troubleshooting ……………………………………………………………………………………………………………………………………. 39 9.1 Common Problems ………………………………………………………………………………………………………………………… 39 10. Maintenance……………………………………………………………………………………………………………………………………….. 41 11. Revise History…………………………………………………………………………………………………………………………………….. 42
3

1. Introduction
1.1 Product Introduction
Thank you very much for purchasing Gainscha bar code label printer.
The new high-performance GI PLUS Series was designed to deliver the cleanest and high quality bar codes. It features a die-cast print mechanism housed in a very strong yet lightweight cabinet. This new design results in a more durable printer that is suited for your most heavy-duty demand cycles.
There have T Series, and includes 203 dpi / 300 dpi series, which can be applied to printing very small 2D barcodes, graphics, fine print and other ultrahigh-resolution images.
The T Series standard printers are loaded with standard features including four color lights and two menu buttons; The T Series empower printers are loaded with standard features including a 4.3″ color touch display and one menu button, support for 450 meter long ribbons, 8″ OD media rolls, built-in Ethernet, 1 or 3 USB hosts for keyboard and scanner connections, USB 2.0, serial interfaces, optional internal Bluetooth module and WIFI module.
Fonts and bar codes can be printed in four directions. This model has a built- in high-quality and efficient True Type Font engine. With a flexible firmware design, users can also download True Type Font from the computer to the printer’s memory. In addition to scalable fonts, eight different sizes of alphanumeric maps (bitmap font) are provided.

To print label formats, please refer to the instructions provided with your labeling software, available on Gainscha website http://www.gainscha.com.tw

Applications o Manufacturing & Warehousing Work in Progress Item Labels Instruction labels Agency labels Compliance labels Logistics management labels Electronics labels Industrial-duty Printing o Parcel Post Shipping/ Receiving Labels

o Healthcare Patient Identification Pharmacy Specimen Identification
o Retail Marking Price tags Shelf labels Jewelry tags Asset management labels Care labels
o Small Office/ Home Office

4

1.2 Product Features
1.2.1 Printer Standard Features

MODEL

GI-2408T PLUS

GI-3406T PLUS

GI-2410T PLUS

GI-3407T PLUS

Grade

Standard

Empower

Resolution

8dots/mm (203DPI) 12dots/mm

8dots/mm

12dots/mm

(300DPI)

(203DPI)

(300DPI)

Printing Method

Thermal Transfer &Direct Thermal

Max. print speed 203mm(8″)/

152mm(6″)/

254mm(10″)/

177.8mm(7″)/

second

Max. print width 102 mm (4″)

106.9 mm (4.2″)

104 mm (4.1″)

108.4 mm (4.27″)

Max. print length 2,286mm (90″)

1,016mm (40″)

2,286mm (90″)

1,016mm (40″)

CPU

600 MHZ, 32 bits, ARM9

Memory RAM

128 MB SDRAM

256 MB SDRAM

Memory ROM Interface

128 MB Flash Memory

256 MB Flash Memory

· USB 2.0 High Speed 480Mbps

· USB Host 2.0, for scanner or PC keyboard

· RS-232

· Internal Ethernet 10/100Mbps

· Internal Bluetooth 4.0 (factory option)

· Internal WiFi (factory option)

· I/O port (factory option)

Real Time Clock

Standard

Buzzer Dealer options Sensors

Standard · Guillotine cutter (full cut or partial cut) · Peeler · Gap transmissive sensor (position adjustable) · Black mark reflective sensor (position adjustable) · Head open sensor · Ribbon out sensor · Label begin sensor

Power

Internal universal switching power supply

5

User Interface

Input: AC 100-240V, 1.5A, 50-60Hz, Output: DC 24V, 5A, 120W

· 1 power switch

· 1 power switch, 1 buttons (Feed), 1

· 2 buttons (Feed & Pause)

LEDs (Online, Error, Ribbon status)

· 4 LEDs (Online, Error, Ribbon,

· Capacitive Touch Screen, TFT LCD

Communication status)

4.3″ 16 bits Color, 272 x 480 pixels,

with back lights

Internal fonts

· 8 alpha-numeric bitmap fonts · True type font engine (need download scalable font file)

1D Barcode

Code 11, Code 39, Code 93, Code 128 (subsets A, B, C), UPC-A, UPC-E, UCC-128, Codabar, EAN/JAN-8, EAN/JAN-13, Interleaved 2 of 5, ITF14, MSI Pleassy, PostCode,
Telepen

2D Barcode

QR Code, Micro QR Code, PDF417, Micro PDF417, MaxiCode, Aztec Code, Data Matrix

Rotation

Font and barcode support 0, 90, 180, 270 degree

Printer language

Compatible to TSPL, EPL, ZPL, ZPL II, DPL

Ribbon

450 M long, max. OD 105 mm, 1″ core (ink coated outside)

Ribbon width

Max.110mm (4.3″)

Media type

Continuous, die-cut, black mark, fan-fold (outside wound)

Media width

20~120 mm (0.78″ ~ 4.72″)

Media thickness

0.06~0.254mm (2.36 ~ 10 mil)

Media core diameter

25.4 mm ~ 76.2 mm (1″ ~ 3″)

Label roll capacity

203 mm (8″) OD

Label length

5 ~2,286 mm

5 ~1,016 mm

5 ~2,286 mm

5 ~1,016 mm

(0.2″ ~ 90″)

(0.2″ ~40″)

(0.2″ ~ 90″)

(0.2″ ~40″)

Physical dimension

444mm(L)269mm(W)339mm(H)

Net Weight

12.8kg

Enclosure

Die-cast based print mechanism/Metal cover with large clear media view window

6

Safety regulation FCC Class A (Voltage specification is 110V, 200V is not supported), CE Class A, CCC, BIS, CB

Environment condition

Operation: 5 ~ 40°C, 25 ~ 85% non-condensing Storage: -40 ~ 60°C, 10 ~ 90% non-condensing

Environmental concern
Accessories

Comply with RoHS, REACH, WEEE
· Windows labeling software CD disk · Quick start guide · USB cable · Power cord

1.2.2 Printer Optional Features Product option feature

User options

Dealer options

Factory options

Internal Bluetooth module in front panel

Internal WIFI module in front panel

Peel-off module assembly

Textile Care Cutter

NOTEExcept for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.

7

2. Operations Overview

2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

One printer unit One quick installation guide One power cord One Windows labeling
software/Windows driver CD disk

One USB interface cable One pair of one core ribbon samples One core coated art paper roll

If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.

8

2.2 Printer Overview
2.2.1 Front View (Standard) GI-2408T PLUS and GI-3406T PLUS Series

1

4

3

2

1. Media view window 2. Printer cover handle 3. Paper exit chute 4. Front panel buttons
and indicator

(Empower) GI-2410T PLUS, GI-3407T PLUS Series

1. Media view window

2. Printer cover handle

1

3. Paper exit chute

4. LCD display

4 2
3

9

2.2.2 Interior View All Series
1 2 3
11

4 5
6
10 7
8
9

1. Ribbon rewind spindle 2. Print head pressure position
adjustment knob
3. Print head release lever 4. Ribbon supply spindle 5. Label roll guard 6. Label supply spindle 7. Ribbon sensor 8. Ribbon guide bar 9. Damper 10. Backing paper rewind spindle 11. Vertical position adjustment
knob on the right side of the 12

13

14

12. Print head

13. Front label guide

14. Platen roller

15. Black mark and Gap sensor

15

10

2.2.3 Front View
(Standard) GI-2408T PLUS and GI-3406T PLUS Series(Contains LED indicator’s function introduction)

1

1. ONLINE

2

2. RIBBON

3

3. ERROR

4

4. Comm.

5

5. PAUSE

6. FEED 6

LED Indicator

Event Thermal transfer

Description Blue(ONLINE) and Green(RIBBON) solid, and the device is ready to use.
11

mode ready Direct thermal mode ready Open cover
PAUSE FEED Out of paper Out of ribbon
Label gap/black mark error
Cutter error
Print head overheated Other errors
Ethernet ready
WIFI ready Ethernet+WIFI ready

Blue(ONLINE) solid, and the device is ready to use.
When the cover is open, a beep sound will be made, and Blue(ONLINE), Red (ERROR), and Green(RIBBON) will flash. Press the PAUSE button. When the Blue(ONLINE) flash, the printer will pause. Press the FEED button to print as per demand, Blue(ONLINE) will flash. When out of paper, a beep sound will be made, and Red(ERROR) flash
When out of ribbon, a beep sound will be made, and Red(ERROR) solid
Green(RIBBON) flash When label gap/black can’t be found, a beep sound will be made, and Red(ERROR) Blue(ONLINE) flash Note: This error message is on (included) firmware version “65B56R8” and later, classified as “Out of paper”.
When cutter can’t be found, a beep sound will be made, and Blue(ONLINE)
Red(ERROR) Both flash alternately, flash with Green(RIBBON) When print head overheated ,a beep sound will be made, and Blue(ONLINE)and Red(ERROP) alternately flash When other errors ,a beep sound will be made, and Red(ERROP) and Green(RIBBON) alternately flash When the RJ45 network cable is plugged in and the connection is normal, the Orange(COMM) flash When the WIFI’s AP or STA mode is connected, the orange(COMM) solid When the RJ45 network cable is plugged in, and the connection is normal, and the WIFI’s AP or STA mode is connected, the orange (COMM) will be solid for 2 seconds and the orange(COMM) flash.

12

(Empower) GI-2410T PLUS, GI-3407T PLUS Series (Contains LCD monitor operation introduction)
1

1. LED Indicator

(ONLINE)

2

2. FEED or PAUSE

FE Ver: printer firmware version Emulation: Simulation instruction category ETH IP: Ethernet IP address WIFI IP: Wi-Fi IP address
13

time/dat
Printer Printer status

Buttons FEED button
FEED

Operation buttons Function
In the ready state, press this button, the machine will spit a sheet of paper

PAUSE button
PAUSE

In the printing state, press this button, the machine will stop immediately

Main page icons

Indicated icon

Indication

Ethernet is connected

USB HID is connectedex: USB scannerUSB keyboard Thermal transfer modeuse ribbon function

14

2.2.4 Rear view All series
7

1

1. Ethernet 10/100Mbps

interface

2

2. RS-232 interface

3. USB interface

3

4. USB host (For USB

keyboard or scanner)

4

5. Power switch

6. Power cord socket 5
7. External label entrance

chute

6

15

3. Setup
3.1 Setting up the Printer
1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the provided USB cable. 4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the
power cord into a properly grounded power outlet.
NOTE: Please switch OFF printer power prior to plugging in the power cord to printer power jack. The interface picture here is for reference only. Please refer to the product specification for the interfaces
availability.
16

3.2 Install Printer Driver (all series)
(Recommended to install the printer driver model for 203 dpi, please install GI-2408T PLUS/ GI-2410T PLUS, 300 dpi, please install GI-3406T PLUS/GI-3407T PLUS )

1. Read the license agreement, click [I accept the terms in license agreement], and click [Next].

2. Select a installation directory and click [Next].

3. Click [Finish].

4. Go to installation process, please click [Install Printer Driver], and then click [Next].
17

5. Click [Other] and click [Next].

6. Select printer model name, click to install and click [Next].

7. Please use a USB cable to connect the printer to the computer, click the corresponding USB interface, and click [Next].

8. Change the printer name as per need, and click [Next].

18

9. Click [Finish].

10. The installation is completed, please click [Close].

11. Users can check whether the installation is completed through the following ways:

12. Users can change printer interface through the following ways:

a. If Windows 10, check from [Windows Settings] a. In Windows 10, [Windows Settings] [Devices] [Printers and Scanners].

[Printers and Scanners] [Devices]

b. Check from [Control Panel] [Devices and Printers].

select the corresponding printer model [Management] [Printer Content] [Port] to change different USB port / COM port as

per need.

b. From [Control Panel] [Devices and Printers] select the corresponding printer model right-click [Printer Content] [Port] to modify it.

19

3.3 Loading the Ribbon
3.3.1 Loading the Ribbon

1. Lift the printer cover handle, and install the ribbon and empty ribbon roll on the ribbon supply spindle and ribbon rewind spindle, respectively.

2. Pull the movable offsets of the ribbon supply spindle and ribbon rewind spindle.

3. Pull the Print head release lever to open print head mechanism.

4. Thread ribbon below the ribbon guide bar through ribbon sensor slot. ( See the “Ribbon Loading Path” illustration below).

5. Fix the smooth and wrinkled front end of the ribbon on the empty ribbon roll.

6. Wind the ribbon rewind spindle clockwise roughly 3~5 circles until the ribbon is smooth, properly stretched and wrinkle-free.

20

7. Close the print head mechanism by pushing down the both sides of the print head release lever.
3.4 Loading the Media
3.4.1 Loading the Media
1. Move the label roll guard horizontally to the 2. Place the media roll on the label supply end of label spindle, then flip down the label roll spindle and use label roll guard to fix it. guard.

3. Pull the Print head release lever to open print head mechanism.

4. Install the label through the media guide bar, damper, media sensor, and label guide to install the media. (See the “Media Loading Path” illustration below).

21

5. Move the media sensor by adjusting the media sensor position adjustment knob, make sure the gap or black mark sensor is at the location where media gap/black mark will pass through for sensing. Adjust the label guide to fix the media position.

6. Close the print head mechanism on both sides and make sure the latches are engaged securely. Set media sensor type and calibrate the selected sensor.

3.4.2 Media loading path

Paper guide

Model specifications, accessories, parts and programs are mainly based on the actual machine, subject to change without prior notice.

Ribbon

Gap & black mark

Print media

Empty sensor

ribbon

Backing paper

roll

rewind spindle

22

3.4.3 External Label Roll Mount Installation (Option)

1. Attach the external stent on the bottom of the printer.

2. Insert a label spindle into a paper roll. Then, install it on the external paper roll mount.

23

4. Adjustment Knob
4.1 Print Head Pressure Adjustment Knob
The print head pressure adjustment knob has 5 levels of adjustment. Press down the adjustment knob and turn the adjustment knob left and right to adjust the print head pressure.
Print Head Pressure Adjustment Knob Note: For the label width less than 2 inches, please fix the Print head pressure adjustment knob inside the edge of the label as possible (prevent the unnecessary friction between the print head and platen roller).
4.2 Vertical position adjustment knob on the right side of the print head
Because the printer’s paper alignment is to the left side of mechanism, different media widths require the different pressure to print the label correctly. Therefore, it may require to adjust the vertical position adjustment knob on the right side of the print head and get the best print quality.
24

The left side of the label is unclear. Feed direction

The right side of the label is unclear. Feed direction

If the left side of label is unclear, it means the pressure on the right side is higher than the left side. Please follow the steps below

If the right side of label is unclear, it means the pressure on the left side is higher than the right side. Please follow the steps below

First, loose the thumbscrew, and adjust the knob to the left side. Then, print a self-test page. Follow the steps to adjust until the pressure on both sides are equal.

First, loose the thumbscrew, and adjust the knob to the right side. Then, print a self-test page. Follow the steps to adjust until the pressure on both sides are equal.

25

4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles

This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the

media for general-purpose printing application. Ribbon wrinkle is related to the media width,

thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In

case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts.

Adjustabl Print Head Pressure Adjustment Knob has 5 positions for adjustment. The vertical

e Printer position adjustment knob on the right side of the print head can adjust the pressure of the

Parts

right print head position.

Print Head Pressure Adjustment Knob

Decrease the right pressure Rotatable Increase the right

Sympto m and

Vertical position adjustment knob on the right side of the print head

1. Wrinkle happens from label lower left to 2. Wrinkle happens from label lower

upper right direction.

right to upper left direction.

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Wrinkle Example

Feed direction

If the wrinkle on the label starts from the

If the wrinkle on the label starts from the lower lower right side to upper left side, please

left side to upper right side, please do

do following adjustment.

following adjustment.

Outward

Inward

1. Please switch the vertical position

adjustment knob on the right side of the 1. Please switch the vertical position

print head per 1 level and print the label

adjustment knob on the right side of

again to check if the wrinkle is gone.

the print head per 1 level and print

2. If the ribbon wrinkle still can’t improve after switch the vertical position

the label again to check if the wrinkle is gone.

adjustment knob on the right side of the 2. If the ribbon wrinkle still can’t

print head, please adjust the print head

improve after switch the vertical

pressure adjustment knob per 1 level

position adjustment knob on the

again to check if the wrinkle is gone.

right side of the print head, please

adjust the print head pressure

adjustment knob per 1 level again

to check if the wrinkle is gone.

27

28

5. Button Functions

5.1 Regular Button Functions
This printer has two buttons for feed, pause or cancel errors. There are different functions in

different modes, as shown in the following table:

Button

Printer

Function

Description

status

Feed

Ready

Feed

When the printer is ready (Blue LED ON), press this

button

button once, and the label will advance to the front of

the next label

Feed

Wait for push Print next When the button Demand function is activated, the

button

button to print

printer will stop after printing and wait for the user to

press this button before printing the next label.

Pause

Print mode

Pause

When the printer is printing continuously, pressing

button

the PAUSE button will pause printing. The power

indicator is blue flashing. Just press the button again,

and the print job returns to normal.

Pause

Error

Cancel error When the error RED is on, press the PAUSE button

button

occurred

once, the printer will cancel the error and resume

printing function, and reprint the label layout when

the error occurs.

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5.2 Power-on Utilities
This printer has six power-on functions for setting or testing the printer’s hardware. Press these buttons at the same time when the power is turned on, and release the buttons with the light signal to activate these functions.

Event

Description

Self-test

A. Power off the printer B. Make sure the printer is loaded with paper and close the printer cover C. Press and hold the FEED button and turn on the printer. When you hear a beep, release the FEED button. At this time, the printer will print a self-test page.

Enter USB storage device function
Enter dump mode

A. Power off the printer B. Make sure the printer is loaded with paper and close the printer cover C. Press and hold the PAUSE button and turn on the printer. When you hear a beep, release the PAUSE button, and the printer’s storage device will appear on the computer. A. Power off the printer B. Make sure the printer is loaded with paper and close the printer cover C. Press and hold the PAUSE and FEED buttons at the same time for two seconds, then turn on the printer’s power. When the online Blue and the error Red are on at the same time, release PAUSE and FEED buttons, when you hear a beep, the printer enters the dump mode and will print out “NOW IN DUMP MODE”

Skip AUTO.BAS

A. Power off the printer B. Press and hold PAUSE and FEED buttons for four seconds at the same time, and turn on the printer power until the power Blue is off, and the error Red is on, release PAUSE and FEED buttons, two beeps are heard. At this time, the printer will skip the AUTO.BAS program, and then the power light is on

Status lights

Printer

A. Power off the printer

initialization B. Press and hold PAUSE and FEED buttons at the same time for six seconds, and

turn on the printer power until the printer online Blue is on and error Red is off,

release PAUSE and FEED buttons, five beeps are heard. At this time the printer will

restore the printer parameters to the factory default settings

Ribbon inspection

The machine will automatically detect the status of the ribbon after turning on and in each thermal transfer printing mode.

Follow these steps to enable the boot function:

Beep

30

6. Printer Utility
Printer Utility is an integrated tool software that helps users query printer settings and status, change printer-related settings, and send commands or files to the printer.
6.1 Start the Printer Utility

1. Please mouse over Printer Utility icon

Printer Utility.exe image Double click left mouse button.

2. After opening the main screen, you can see the following function items:

(1) Port Settings (2) Printer Information (3) Printer Configuration (4) Printer Function

(5) Command Tool (6) Language (7) About (8) Exit

2 3

4

5

1

7

8

6
NOTE: If you need more detailed information, please refer to Gainscha official website http://www.gainscha.com.tw/
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6.2 Printer Function
1. Click the Printer Configuration and Printer Setup Can open and close the printer general settings screen.
2. Click the Load Button to bring out all printer general setting information through the selected communication interface. Click the Set button to write the setting value to the printer (please execute the reading function before writing).
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7. LCD Menu Function for GI-2410T PLUS, GI3407T PLUS Series (Empower)
7.1 Enter the Menu
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7.2 Menu Overview
There are 6 categories for the menu. You can easy to set the settings of the printer without connecting the computer. Please refer to below for more details.

Button icon

function

This “Setting” option can set the printer function.

Darkness

Print Speed

Media Type

Setting

After Printing
Print Width Print
Direction Left Position

Reprint Mode

This “Device” option can set the device function.

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Device

LCD Blacklight Contrast
Buzzer
Real Time Clock
Battery

This “Interface” option can set the interface.

Interface

RS-232 Ethernet
WIFI Bluetooth

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This “System” option can set the system parameters.
System
This “Tools” option can set the printer operation tool.
Tools

Display Language
Print Command
Power Up Action
Heat Close Action
Load Defaults
Password Protect Label Length Calibrate Dump Mode
Print Test
Cut Test
Diagnostic Mode
Auto Form

This “Information” option can inquire about the printer information.

Information

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8. Communication interfaces
1USB(A Type)

Pin No. 1 2 3 4

Pin Name VBUS DD+ GND

2USB(B Type)

Pin No. 1 2 3 4

Pin Name VBUS DD+ GND

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3Serial Port

Pin No. 1 2 3 4 5 6 7 8 9

Pin Name –
TXD RXD Connect to Pin6 GND Connect to Pin4 CTS RTS +5VDC

Description –
Transmit Data Receive Data Equipment to Judge System Ground Equipment to Judge Clear to Send Request to Send
Output

4Ethernet Port
5 6

Pin No. 1 2 3 4 5 6 7 8

Pin Name TX+ TXRX+ RX-

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9. Troubleshooting

9.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this

bar code printer. If the printer still does not function after all suggested solutions have been invoked,

please contact the Customer Service Department of your purchased reseller or distributor for

assistance.

Problem

Possible Cause

Recovery Procedure

Power indicator does The power cord is not properly Plug the power cord in printer and

not illuminate. Out of ribbon

connected.

outlet.

Switch the printer on.

Out of ribbon.

Install new ribbon.

The ribbon installation path is Follow the steps for installing the

incorrect.

ribbon to reinstall.

Out of paper

Out of paper.

Install new paper.

The paper installation path is Follow the steps for installing the

incorrect.

paper to reinstall.

Gap / black mark sensor detection Recalibrate the label sensor.

is incorrect.

Check whether the label paper is

abnormal.

Paper jam

Gap / black mark sensor detection Recalibrate the label sensor.

is incorrect.

Set the correct label size.

The label size is set incorrectly.

Cleaning the inside of the printer.

Label may be blocked inside the

printer.

Unable to print

Cable is not well connected to Re-connect cable to interface.

serial or USB interface or parallel Change a new cable.

port.

Ribbon and media are not

compatible.
Verify the ribbon-inked side. Reload the ribbon again. Clean the print head. The print density setting is

incorrect.
Print head’s harness connector is

not well connected with printhead.

Turn off the printer and plug the

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connector again.

Poor print quality

Ribbon and media is loaded

Reload the supply.

incorrectly.

Clean the print head.

Dust or adhesive accumulation on Clean the platen roller.

the print head.

Adjust the print density and print

Print density is not set properly.

speed.

Printhead element is damaged.

Run printer self-test and check the

Ribbon and media are

print head test pattern if there is dot

incompatible.

missing in the pattern.
Change proper ribbon or proper

label media.

The print head mechanism does

not latch the print head properly.

Skip labels printing

when Label size is not specified properly. Check if label size is setup

Sensor sensitivity is not set

correctly.

properly.

Calibrate the sensor by Auto Gap

The media sensor is covered with

or Manual Gap options.

dust.

Clear the GAP/Black mark sensor

by blower.

The printing position of Media sensor sensitivity is not set Calibrate the sensor sensitivity

small label is incorrect

properly.

again.

Label size is incorrect.

Set the correct label size and gap

The vertical offset setting in the

size.

driver is incorrect.

If using the software BarTender,

please set the vertical offset in the

driver.

Missing printing on the Wrong label size setup.

Set the correct label size.

left or right side of label

Wrinkle problem

Ribbon installation is incorrect. Media installation is incorrect. Print density is incorrect. Media feeding is incorrect.

Please set the suitable density to
have good print quality.
Make sure the label guide touch
the edge of the media guide.

Gray line on the blank The print head is dirty.

label

The platen roller is dirty.

Clean the print head. Clean the platen roller

Irregular printing

The printer is in Hex Dump mode. Turn off and on the printer to skip

the dump mode.

Problem

Possible Cause

Recovery Procedure

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10. Maintenance

This session presents the clean tools and methods to maintain your printer.

1. Please use one of following material to clean the printer. Cotton swab Lint-free cloth Vacuum / Blower brush 100% ethanol

2. The cleaning process is described as following,

Printer Part

Method

Print Head

1. Always turn off the printer before cleaning the print head.

2. Allow the print head to cool for a minimum of one minute.

3. Use a cotton swab and 100% ethanol to clean the print head surface.

Platen Roller 1. Turn the power off.

2. Rotate the platen roller and wipe it thoroughly with 100% ethanol and a cotton

swab, or lint-free cloth.

Tear Bar/Peel Bar Use the lint-free cloth with 100% ethanol to wipe it.

Sensor

Compressed air or vacuum

Exterior

Wipe it with water-dampened cloth

Interior

Brush or vacuum

NOTE: Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it. Please use 100% Ethenol.DO NOT use medical alcohol, which may damage the printer head. Regularly clean the print head and supply sensors once change a new ribbon to keep printer

performance and extend printer life. The maximum printing ratio per dot line is 15% for this printer. To print the full web black line,

the maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer

and 3.3mm for 300 DPI resolution printer.

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11. Revise History

Date

Version Content

2022/7/21 2023/6/26

Ver.1.0.1 Ver.1.0.1

Modify GI-2408T PLUS/GI-3406T PLUS rename GI-2410T PLUS/ GI-3407T PLUS Modify 2.23 Label gap/black mark add note Modify 9.1 Out of paper add solution

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