Lenovo TIO24Gen5 Desktop Monitor User Guide

Think Centre TIO24Gen5
User Guide
Machine Types: 12NA-GAR1-WW
User Guide

Safety information

General Safety guidelines
For tips to help you use your computer safely, go to: http://www.lenovo.com/safety
Before installing this product, read the Safety Information.
This equipment is not suitable for use in locations where children are likely to be present, avoid hurting your child when machine falling down.

Chapter 1. Getting started

This User’s Guide provides detailed operation instructions for the user. For quick instruction overview, please see the Setup Poster for brief information.
ThinkCentre TIO24Gen5 supports Lenovo Display Control Center – ThinkColour Shipping contents
The product package should include the following items:

• Flat Panel Monitor
• Stand
• Base
• Power Cord
• AC Power Adapter
• Information Flyer

***Your monitor supports the following Tins that can be installed in your monitor:

Before you install your Tiny into your monitor, ensure that the Tiny is listed above.

1. Install your computer into the TIO24Gen5
2. When using “ALT+P” to power on Tiny, please Connect a Lenovo keyboard the USB port shown as above on the rear of computer.
3. Press ALT+P on the keyboard to power on the computer and TIO24Gen5.
   Note 1: ThinkCentre M600, M700, M900, M900x, M910x, M910, M715 Tiny may also be powered on with the TIO24Gen5 power button. (See Figure 2)
   Note 2: When connect many cables to ThinkCentre M910x w/Gaff, it is recommended to do cable management or open lift door.
   Note 3: Some ThinkCentre M93p, M83, M73, M53 can’t be powered on with the
   TIO24Gen5, please press ALT+P on the keyboard to power on computer.
   Note 4: Your monitor supports ThinkCentre M90n-1 or ThinkCentre M75n with Fan production, please refer to follows supported information.

*ThinkCentre M90n-1 supported MTs list:
ThinkCentre M90n-1 MTs

• 11AD
• 11AE
• 11AF
• 11AG

ThinkCentre M75n supported MTs list:
ThinkCentre M75n MTs**

• 11BS
• 11BT
• 11BU
• 11BV
• 11G4
• 11G5
• 11G6
• 11G7

Notice for use
To set up your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.

1. Place your monitor with the screen face down on a soft flat surface.
2. Insert the base into stand and locked.
3. Insert the stand base assembly into the monitor until it fits in place.

Note: To install a VESA mount, please see “Wall Mounting (Optional)”on page 2-4.
Locating connectors and controls on your monitor
Front view

Rear view

Monitor controls
The keypad controls on the back cover are accesses to various functions. For information on how to utilize these keypad controls, please see “Adjusting your monitor image”on page 2-7.

Setting up your monitor

This section provides information on how to set up your monitor.
Assembling your monitor
To assemble your monitor, follow the two parts below one by one:
Part 1: Install the full-function monitor stand.
Part 2: Install the Tiny.
Part 3: Install the rear Wi-Fi antenna (optional).
Part 4: Install the Kensington-style cable lock (optional).
Part 1: Install the full-function monitor stand.
Note: The full-function monitor stand includes one monitor stand and one stand base.

1. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your monitor and gently lay it down so that the screen is against the surface and the cover is facing up.
2. Insert the three metal studs on the base into the corresponding holes in the stand. Then, tighten the screw as shown to secure the stand.
3. Insert the two metal tabs on the stand into the corresponding holes on the rear of the monitor. Then, pivot the stand downward until it clicks into position.

Part 2: Install the Tiny.

1. Press the decorative cover 1 as shown to remove it. Then, press the button 2 to open the cable cover.
   Note: Keep the decorative cover for future use.

2. With the Lenovo logo facing you, insert your Tiny into the computer bay until it rests on the stoppers.

3. Press the computer from the front until it completely snaps into position. Note: Make sure the Tiny is aligned with the back cover.
   One hand can push the downside of tiny, the other hand assist adjust the Tiny to smoothly inset.

4. Tighten the screw to secure the Tiny.

Part 3: Install the rear Wi-Fi antenna (optional).

1. Pivot the cable cover as shown to the open position. Then, press the decorative cover 2 from the inner side of the cable cover to remove the decorative cover.
2. crew the rear Wi-Fi antenna to the antenna connector on the rear of the computer. Then, adjust the angle of the antenna to 90 degrees.
3. Pivot the cable cover as shown to the closed position. Part 4: Install the Kensington-style cable lock (optional).
   With the key of the Kensington-style cable lock, attach the lock to the security-lock slot on the rear panel of your computer as shown. The lock secures your monitor to a desk, table, or other non-permanent fixture. It also blocks the Tiny so that the Tiny cannot be removed from the monitor.

Connecting cables
After assembling your monitor, you must connect cables correctly to use the monitor and computer. Your monitor can be used with either the Tiny installed in the monitor or an external desktop/laptop computer. To connect cables, do one of the following:

1. If you use the Tiny installed in the monitor, connect the ac power adapter cable and power cord that comes with the monitor. First connect the ac power adapter cable to the ac power adapter connector on the 5monitor.Then, connect one end of the power cord to the ac power adapter and the other end to a properly-grounded electrical outlet. Note: When installing the computer to the TIO monitor for AIO mode, ensure you use the power adapter that comes with the computer when computer power adapter large than 90W, otherwise please use TIO power adapter.

2. Use a DisplayPort cable of this type as shown. Connect one end of the DisplayPort cable to the DisplayPort connector on the monitor and the other end to a DisplayPort connector on the computer. To locate the DisplayPort connector on the monitor, see “*ThinkCentre M90n-1 supported MTs list:” on page 1-3.

3. Use a type A-to-type B USB cable as shown. Connect type B connector of this cable to the USB 3.0 upstream connector on the monitor. Then, connect type A connector of the cable to a USB connector on the computer. To locate the USB 3.0 upstream connector on the monitor, see “*ThinkCentre M90n-1 supported MTs list:”on page 1-3.

4. Connect one end of the USB cable to the USB downstream terminal on the side of the monitor, and connect the other end of the USB cable to an appropriate USB port on your device.
   Note: The USB downstream port does not provide power while the monitor switch is off. *: Depending on many factors such as the processing capability of peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and is typically slower than the data rates as defined by the respective USB specifications: – 5 Gbit/s for USB 3.1 Gen 1; 10 Gbit/s for USB 3.1 Gen 2 & 20 Gbit/s for USB 3.2.

5.  For computer in HDMI connecting.
   Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the “Lenovo HDMI to HDMI cable OB47070” www.lenovo.com/support/monitoraccessories.

6. Power on the monitor and the computer.

7. When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website https://pcsupport.lenovo.com/solutions/ TIO24Gen5. Refer to the “Manually installing the monitor driver”on page 3-8 section to install the driver.

Turning on your monitor and computer

To turn on your monitor and computer, do one of the following:

• If you only have the Tiny installed in the monitor, press the power button on the monitor to turn on your monitor and computer. To locate the power button, see“*ThinkCentre M90n-1 supported MTs list:”on page 1-3.
• If you only have the external desktop/laptop computer connected to the monitor, press the power button on the monitor to turn on your monitor. Then, press the power button on the computer to turn on your computer. To locate the power button, see “*ThinkCentre M90n-1 supported MTs list:” on page 1-3.
• If you have both the Tiny installed in the monitor and the external desktop/laptop computer connected to the monitor, do one of the following:
• If you use the Tiny, press the power button on the monitor to turn on your monitor and computer. To locate the power button, see “*ThinkCentre M90n-1 supported MTs list:” on page 1-3.
• If you use the external desktop/laptop computer, press the mode-switching button on the monitor to select the DP/HDMI mode so that the monitor is turned on. Then, press the power button on the computer to turn on your computer. To locate the mode switching button, see “*ThinkCentre M90n-1 supported MTs list:” on page 1-3.

Note: When both the Tiny and the external desktop/laptop computer are working, you can press the mode-switching button to switch between the two computers. When you select the AIO mode, you will use the Tiny. When you select the DP/HDMI mode, you will use the external desktop/laptop computer.
When you switch between the AIO mode and the DP/HDMI mode, ensure that no data is being transmitted between your computer and any USB device that is connected to your monitor. If you switch between the two modes while the USB data is being transmitted, the transmission will be interrupted and loss of data may result.
When you switch between the AIO mode and the DP/HDMI mode the following is required to wake your computer from sleep or hibernation:

• DP/HDMI mode to AIO mode. If the Tiny installed in your monitor is in sleep or hibernation mode, press the power button of the monitor to wake up the Tiny.
• AIO mode to the DP/HDMI mode. If the external desktop/laptop computer is in sleep or hibernation mode, press the power button of the external desktop/laptop computer to wake up it.

Note: When you switch between AIO mode and DP/HDMI mode, the keyboard and mouse that are connected to your monitor are also switched.

Chapter 2. Adjusting and using your monitor

This section will give you information on adjusting and using your monitor.

1. The following illustration shows that you can adjust the monitor at an angle of -5° to the front and 23.5° to the rear.
2. The following illustration shows that you can turn the monitor at an angel of 45° to the left and 45° to the right.
3. The following illustration shows that you can adjust the height of the full-function monitor stand within a length of 155 mm.
4. The following illustration shows that you can rotate clockwise the monitor at an angel of -5° to the left and 90° to the right.
   Note: Adjust the screen position before rotating the monitor screen. (Make sure that the monitor screen ascent to its highest point.

Camera Swivel
Please see the illustration below for an example of camera swivel range. Speakers
Your monitor has integrated 2 speakers which can support audio transmitted over the DP/HDMI video input as well as USB audio. When you select the DP/HDMI mode, the USB3.0 cable is required to connect to the system. When you select the AIO mode, the USB3.0 cable is not needed. Speaker volume is adjusted using controls on the front of the monitor. Note: When a Headphone or Speaker connected to Tiny audio port, the monitor speaker would not mute until the audio playback device is switched.
Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:
Step 1: Verify that the Power button is turned Off, then disconnect the power cord.
Step 2: Lay the LCD display face down on a towel or blanket. Step 3: Remove the base and stand from the monitor. Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit (100mm x100mm distance), the type of VESA mounting screw is M4 x 10 mm. Step 5: Attach the LCD display to the wall, and follow the instructions in the wall-mounting kit.
For use only with UL Listed Wall Mount Bracket with minimum weight/load: 8kg
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer. For more detailed information on any of these topics, visit the Healthy Computing Web site at: http://www.lenovo.com/healthycomputing/.
Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work in comfort.
Organize you work area to match the way you use materials and equipment. Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize equipment setup to achieve and maintain good working posture.
Positioning and viewing your monitor
Position and adjust your computer monitor for comfortable viewing by considering the following items:

• Viewing distance: Recommended viewing distance between the eye and the monitor screen is 1.5 x the diagonal of the screen. Solutions in meeting this required distance in cramped office situations include pulling desk away from wall or divider to make room for monitor, using flat panel or compact displays placing the monitor in the desk corner, or placing the keyboard in an adjustable drawer to create a deeper working surface.

• Monitor height: Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated.
  However, be sure to optimize your monitor height so the line of site between your eyes and the center the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed state.

• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture.

• General location: Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.

The following are some other tips for comfortable viewing of your monitor:

• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast, and image adjustment controls, if equipped, to optimize the image on your screen to meet your visual preferences.
•  Keep your monitor screen clean so you can focus on the screen’s contents.

Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer.

• Good posture starts with equipment setup: The layout of your work area and the setup of your computer equipment have a large effect on your posture while using your computer. Be sure to optimize the position and orientation of your equipment by following the tips outlined in “Arranging your work area”on page 2-5so you can maintain a comfortable and productive posture. Also, be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time.
• Minor changes in posture can help avoid discomfort: The longer you sit and work in front of your computer, the more important it is to observe your working posture. Avoid as summing any one posture for an extended period of time. Periodically make minor modifications in your posture to help deter any discomforts that might arise. Make use of any adjustments that your office furniture or equipment provide to accommodate changes in posture
• Short, periodic breaks help ensure healthy computing: Because computing is primarily a static activity, it is particularly important to take short breaks from your work. Periodically, stand up in front of your work area, stretch, walk for a drink of water, or otherwise take a short break from using your computer. A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work.

Accessibility information
Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system; others can be purchased through vendors or accessed at: https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php
Adjusting your monitor image
This section describes the user control features used to adjust your monitor image.
Using the direct access controls
The direct access controls can be used when the On Screen Display (OSD) is not displayed.

| Icon| Control| Description
---|---|---|---
1| | Left| Return to the previous menu page or exit from the previous function.
2| | UP| UP browsing key For increasing the value on adjustment bar/tune in
3| | Input Source| It is a shortcut for changing input signal while there is no OSD on the screen or on power-saving. Press and hold for 10 seconds to Enable/Disable the “DDC/CI” .
4| | Down| Down browsing key.
For decreasing the value on adjustment bar/tune in.
5| | Menu| To access OSD menu. Press to confirm selection.
Press and hold for 10 seconds will lock menu/un-lock menu.
6| | Right| Press to enter next level on main menu/sub menu status or enter previous level on adjustment bar.

Using the On-Screen Display(OSD) controls
The settings adjustable with the user controls are viewed through the OSD, as shown below.
Note: When switching to AIO mode, the monitor and the Tiny share the same power button on the monitor, However, if the enhanced standby mode is enabled in the BIOS of the Tiny, you can only use the power button of the computer to turn on the computer. To use the controls:

1. Press to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press   to access that function. If there is a sub-menu, you can move between options using or , then press to select that function. Use or to make adjustments then press to save.
3. Press to move backwards through the sub-menus and exit from the OSD.
4. The ENERGY STAR option resets all user settings to default values so that the monitor can meet the requirements of Energy Star.

Energy Star is an energy saving program for consumer electronics led by the U.S. government. It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas emissions. Energy Star logo is a symbol of energy conservation and environmental protection. It improves the concept of energy efficiency of consumers and manufacturers, and effectively guides the market.
The regulation of Energy Star improves energy efficiency and reduces air pollution by using more energy-efficient equipment in homes, offices and factories. One way to achieve this goal is to use management to reduce energy consumption when products are not in use. The default settings for monitors conform to Energy Star certification. Any changes by users for more features and functionalities may increase power consumption, which will exceed the limitation of Energy Star’s standard. If the user changes the options related to energy efficiency when using, such as brightness, color mode, etc., select All Reset Factory or choose the Energy Star option, the power consumption will be restored to the energy efficiency with Energy Star standard.
For more information, please refer to (www.energystar.gov/products). All products of Energy Star will be posted online and can be accessed directly by governments, public institutions and consumers.
Table 2-2. OSD functions

OSD Icon on Main Menu| Sub menu| Description| Controls and Adjustments
---|---|---|---
Monitor Controls| Brightness| Adjusts overall screen brightness.| All input ports
Contrast| Adjusts difference between light and dark areas.
Volume| Adjust the value.
Dynamic Contrast| • On
• Off
Over Drive| • Off
• Normal
• Extreme
Color Mode| • sRGB
• Neutral
• Warm
• Cool Custom
• R: Increases or decreases the saturation of “red” in the image.
• G: Increases or decreases the saturation of “green” in the image.
• B: Increases or decreases the saturation of “blue’ in the image.

__

Quick settings

| Right key| • Brightness
• Contrast
• Color mode
• Language
Up key
Down key
Port Settings| Input Signal| • Auto
• AIO Mode
• DisplayPort
• HDMI
DP Select| • DP 1.2
• DP 1.1
Video range| • Auto
• Full range 0-255
• Limited range 16-235| Only for HDMI port
Advanced settings| __

Smart traffic light

| • Auto

• On
• Off

| All input ports
Button repeat rate| • Default
• Slow
• Off
Aspect ratio| •  Full Screen
•  Orginal AR
LED indicator| •  On
•  Off
Power button lock| •  On
•  Off
OSD Icon on Main Menu| Sub menu| Description| Controls and Adjustments
---|---|---|---
Menu settings| Information| • Model name
• Refresh Rate
• Firmware
• Scalar
• USB Hub
• Serial number| All input ports
Language| Select OSD Languages.
Note: The language chosen only affects the language of the OSD. It has no effect on any software running on the computer.
OSD timeout| Adjust bar 5S~60S
OSD position| Adjust bar 0~100 (H,V)
OSD rotation| • Normal

• 90

Transparency| 0% ~100%
Factory reset| • Reset

• No

*The use of Extreme Mode (response time) may result in reduced display quality when fast moving video graphics are displayed.
Users should check Extreme Mode (response time) to verify if it is compatible with any applications they would like to use it with.
Low Blue Light: The display uses the low blue light panel. It complies with TÜV Rheinland Low Blue Light Hardware Solution certification under factory reset/default setting (Low Blue Light=Standard, Brightness:75%, Contrast: 75%, CCT: Warm)
Selecting a supported display mode
The display mode of the monitor uses is controlled by the computer. Therefore, refer to your computer documentation on how to change display modes.
The image size, position and shape might be changed when the display mode changes. This is normal and the image can be re-adjusted using automatic image setup and the image controls. Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free.
Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to reattach the CRT monitor temporarily until you have re-configured the system; preferably to 1920 x 1080 at 60 Hz, which is a common display mode. The display modes shown below have been optimized at the factory.
Table 2-3 Factory set display modes

Wake on the System and Display
Take the steps outlined below to wake up the system and display when the latter is in standby mode:
AIO mode

1. Tiny PC running and display off: move your mouse to wake up your PC.
2. Tiny PC in standby mode and display off: click the mouse, press the power button on the front of the monitor, or press the power button on the Tiny PC to wake up your PC.
3. Tiny PC in sleep mode and display off: press the power button on the front of the monitor, or press the power button on the Tiny PC to wake up your PC.

DP/HDMI mode

1. PC running and display off: move your mouse to wake up your PC.
2.  PC in standby mode and display off: click the mouse, or press the power button on the Tiny PC to wake up your PC.
3.  PC in sleep mode and display off: press the power button on the Tiny PC to wake up your PC.

Understanding power management
Power management is invoked when the computer recognizes that you have not using your mouse or keyboard for a user-definable period. There are several states as described in the table below.
For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.
Table 2-4. Power indicator

State| Power Indicator| Screen| Restoring Operation| Compliance
---|---|---|---|---
On| White| Normal| |
Standby/Suspend| __ Amber| Blank| Press a key or move the mouse.
There may be a slight delay reappears.
Note: Standby also occurs if there is no image output to the monitor.| ENERGY STAR
Off| Off| Blank| Press power key to switch on There may be a slight delay before the image reappears.| ENERGY STAR

Table 2-5. Modern standby
Takes S0 & screen off as modern standby, Tips for the limitation of AMD modern standby.

Tiny status| On (Screen on) White| On (Screen off) White| S3 White blink| S4/S5 OFF| Modern standby Breathing
---|---|---|---|---|---
TIO LED-Intel| White| Breathing| White blink| OFF| Breathing
TIO LED-AMD| White| Breathing| White blink| OFF| White blink
Remark: Tiny has no S3 status if it supports modern standby.

Power Management Mode

**VESA Modes| Horizontal Sync| Vertical Sync| ****Video| Power Indicator| ****Power Consumption
---|---|---|---|---|---
Normal operation| Active| Active| Active| White| 34 W (maximum) 14 W (typical)
Active-off mode| Inactive| Inactive| Off| Amber| Less than 0.5 W
Switch off| –| –| –| Off| Less than 0.3 W
Energy Star| Power Consumption
---|---
PON| 11.85 W
ETEC| 38 kWh

Maximum power consumption with max luminance.
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise.
No warranty as to accuracy or completeness is expressed or implied.
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:**

• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use flammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact may cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may harm the coating of the screen area.

Do:

• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.
• Remove grease or finger marks with a damp cloth and a little mild detergent.

Chapter 3. Reference information

This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information.
Disassembling your monitor
To disassemble your monitor, follow the four parts below one by one:
Part 1: Remove the Kensington-style cable lock (optional).
Part 2: Remove the rear Wi-Fi antenna (optional).
Part 3: Remove the Tiny.
Part 4: Remove the full-function monitor stand.
Part 1: Remove the Kensington-style cable lock (optional).
With the key of the Kensington-style cable lock, unlock the lock that is attached to the rear panel of your computer.
Part 2: Remove the rear Wi-Fi antenna (optional).

1. Press the cable cover 1 to open it. Then, pivot the cable cover as shown to the open position.
2. Pivot the rear Wi-Fi antenna downward at an angle of about 90°. Then, hold the thicker end of the rear Wi-Fi antenna and unscrew it from the computer.

Part 3: Remove the Tiny.

1. Release the screw that secures the computer.
2. Push the computer from the rear as shown to disconnect it completely from the 3 in 1 cable.
3. Pull the computer out of the computer bay. Then, pivot the cable cover as shown to the closed position.

Part 4: Remove the full-function monitor stand.

1. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your monitor and gently lay it down so that the screen is against the surface and the cover is facing up.
2.  Slide the latch upward as shown. Then, pivot the monitor stand upward to remove it.
3. If you want to hang your monitor on the wall, you can install a VESA mount bracket that can be ordered from Lenovo.

Monitor specifications
Table 3-1. Monitor specifications for type-model TIO24Gen5/12NA-GAR1-WW

Power input Power consumption
Note: Power consumption figures are for the monitor and the power supply combined| Supply voltage| 20VDC
Max supply current| 4.5 A
Max Consumption| 34 W (max)
Typical Consumption| 14 W (typ)
Standby/Suspend| <0.5 W
Off| <0.3 W
DP| Interface| DP
Input signal| VESA TMDS (Panel Link™)
Horizontal addressability| 1920 pixels (max)
Vertical addressability| 1080 lines (max)
Clock frequency| 205 MHz (max)
HDMI| Interface| HDMI
Input signal| VESA TMDS (Panel Link™)
Horizontal addressability| 1920 pixels (max)
Vertical addressability| 1080 lines (max)
Clock frequency| 205 MHz (max)
Communications| VESA DDC/CI|
---|---|---
Supported Display Modes| Horizontal frequency| 30 kHz – 83 kHz
Vertical frequency| 30 Hz – 75 Hz
Native Resolution| 1920 x 1080 at 60 Hz
Temperature| Operating| 0° to 40°C (32°F to 104° F)
Storage| -20° to 60°C (-4°F to 140° F)
Shipping| -20° to 60°C (-4° F to 140° F)
Humidity| Operating| 8% to 80% non-condensing
Storage| 5% to 95% non-condensing
Shipping| 5% to 95% non-condensing

Troubleshooting

If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.
Table 3-2. Troubleshooting

The words” Out of Range” are shown on the screen, and the power indicator is flashing white.| The system is set to a display mode which is not supported by the monitor| •  If you are replacing an old monitor, reconnect it and adjust the display mode to within the specified range for your new monitor.
•  If using a Windows system, restart the system in safe mode, then select a supported display mode for your computer.
•  If these options do not work, contact the Customer Support Centre.| “Selecting a supported display mode”on page 2-13
The image quality is unacceptable| The video signal cable is not connected with the monitor or system completely.| Be sure the signal cable is firmly plugged into the system and monitor.| “Connecting cables”on page 1-11
The color settings may be incorrect.| Select another color setting from the OSD menu.| “Adjusting your monitor image”on page 2-7
The automatic image setup function was not performed.| Perform automatic image setup.| “Adjusting your monitor image”on page 2-7
The power indicator is not lit and there is no image.| • The monitor’s power switch is not switched on.
• The power cord is loose or disconnected.
• There is no power at the outlet.| • Be sure the power cord is connected properly.
• Be sure the outlet has power.
• Power on the monitor.
• Try using another power cord.
• Try using another electrical outlet.| “Connecting cables”on page 1-11
Screen is blank and power indicator is amber.| The monitor is in Standby / Suspend mode| • Press any key on the keyboard or move the mouse to restore operation.
• Check the Power options settings on your computer.| “Understanding power management”on page 2-15
The power indicator is amber, but there is no image| The video signal cable is loose or disconnected from the system or monitor| Be sure the video cable is connected with the system properly| “Connecting cables”on page 1-11
The monitor brightness and contrast are at the lowest setting.| Adjust the brightness and contrast setting on the OSD menu.| “Adjusting your monitor image”on page 2-7
One or more of the pixels appear discolored| This is a characteristic of the LCD technology and is not an LCD defect| If there are more than five pixels missing, contact the Support Center| “Appendix A. Service and Support”on page A-11
Problem| Possible cause| Suggested action| Reference
---|---|---|---
• Fuzzy lines in text or a blurryimage
• Horizontal or vertical lines through the image.| • Image setup has not been optimized
• Your system DisplayProperties setting have not been optimized.| Adjust the resolution settings on your system to match the native resolution for this monitor: 1920 x 1080 at 60 Hz.| “Adjusting your monitor image”on page 2-7
Perform automatic image setup. If automatic image setup does not help, perform manual image setup.| “Selecting a supported display mode”on page 2-13
When working in the native resolution, you may find additional improvements by adjusting the Dots Per Inch (DPI) setting on your system.| See the Advanced section of your system’s display properties.

Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 10,4 Microsoft Windows 11.
Installing the monitor driver in Windows 10
To use the Plug and Play feature in Microsoft Windows 10, do the following:

1. Turn off the computer, all attached devices.
2.  Ensure that the monitor is connected correctly.
3.  Turn on the monitor and then the system unit. Allow your computer to start the Windows 10 operating system.
4.  From the Lenovo website https://pcsupport.lenovo.com/solutions/TIO24Gen5 , find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
5.  On the Desktop, move mouse to bottom-left corner of screen, right-click choose Control Panel, then double click the icon of Hardware and Sound, and then click Display.
6.  Click the Change the display settings tab.
7.  Click the Advanced Settings icon.
8.  Click the Monitor tab.
9.  Click the Properties button.
10. Click the Driver tab.
11.  Click Update Driver, then click Browse the computer to find the driver program.
12.  Select Pick from the list of device driver program on the computer.
13.  Click the Hard Disk button. By clicking the Browse button, browse and point to the following path: X:\Monitor Drivers\Windows 10 (where X indicates “the folder in which the downloaded driver is located” (such as a desktop)).
14.  Select the “lenTIO24Gen5 .inf” file and click the Open button. Click the OK button.
15. In the new window, select LENTIO24Gen5 and click Next.
16. After the installation is complete, delete all downloaded files and close all windows.
17. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at refresh rate of 60 Hz.
Installing the monitor driver in Windows 11
To use the Plug and Play feature in Microsoft Windows 11, do the following:

1. Turn off the computer, all attached devices.
2.  Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows 11 operating system.
4.  From the Lenovo website https://pcsupport.lenovo.com/solutions/TIO24Gen5 , find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
5.  On the Desktop, move mouse to bottom-left corner of screen, right-click choose Control Panel, then double click the icon of Hardware and Sound, and then click Display.
6.  Click the Change the display settings tab.
7.  Click the Advanced Settings icon.
8.  Click the Monitor tab.
9.  Click the Properties button.
10. Click the Driver tab.
11.  Click Update Driver, then click Browse the computer to find the driver program.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the following path: X:\Monitor Drivers\Windows 11  (where X indicates “the folder in which the downloaded driver is located” (such as a desktop)).
14.  Select the “lenTIO24Gen5 .inf” file and click the Open button. Click the OK button.
15.  In the new window, select LENTIO24Gen5 and click Next.
16.  After the installation is complete, delete all downloaded files and close all windows.
17. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For more information on contacting the Support Center, please see Appendix A.“Service and Support” on page A-11.

Service information

Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:

• Images burned on to the screen of a CRT monitor. Burned image is preventable by utilizing a moving screen saver or power management.
• Physical damage to covers, bezel, base and cables.
• Scratches or punctures on monitor screens.

Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers to support the customer warranty. Parts are for service use only. The table below shows information for model (A23TIO24/TIO24Gen5/12NA-GAR1-WW).
Table 3-3. List of service parts

FRU (Field Replaceable Unit) Part number| Description| M/T| COLOR| GEOGRAPHY
---|---|---|---|---
5D11L69311| TIO24Gen5(A23TIO24)-23.8 inch Monitor(HDMI)| 12NA| Raven Black| WORLDWIDE
00PC758| 90w Power Brick (DT&AIO Common 90W)| 12NA| Raven Black| WORLDWIDE
5SE1L69312| TIO24Gen5(A23TIO24)- Monitor – FRU Stand and Base| 12NA| Raven Black| WORLDWIDE

Appendix A. Service and Support
The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for a fully explanation of Lenovo warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and discounted computer Accessories and content. Go to: http://www.lenovo.com/support
Online technical support
Online technical support is available during the life of your product through the Lenovo Support Web site at http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will be  available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.
Your technical support representative might want to walk you through the problem while you are at your computer during the call.
Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://consumersupport.lenovo.com

from outside the Sao Paulo region: 0800-701-4815 (Portuguese)
Country or Region| Telephone Number
---|---
Brunei Darussalam| 800-1111 (English)
Canada| 1-800-565-3344 (English, French)
Chile| 800-361-213(Spanish )
China| Technical Support Line:400-100-6000 (Mandarin)
China (Hong Kong S.A.R.)| (852) 3516-8977 (Cantonese, English, Mandarin)
China (Macau S.A.R.)| 0800-807 / (852) 3071-3559 (Cantonese, English, Mandarin)
Colombia| 1-800-912-3021 (Spanish)
Costa Rica| 0-800-011-1029( Spanish )
Croatia| 385-1-3033-120(Croatian)
Cyprus| 800-92537(Greek)
Czech Republic| 800-353-637(Czech)
Denmark| Warranty service and support: 7010-5150 (Danish)
Dominican Republic| 1-866-434-2080(Spanish )
Ecuador| 1-800-426911 (OPCION 4) (Spanish )
Egypt| Primary: 0800-0000-850
Secondary:0800-0000-744
(Arabic, English)
El Salvador| 800-6264 (Spanish)
Estonia| 372-66-0-800
(Estonian, Russian, English)
Finland| Warranty service and support: +358-800-1-4260(Finnish)
France| Warranty service and support (hardware): 0810-631-213(French)
Germany| Warranty service and support: 0800-500-4618 (toll-free)(German)
Greece| Lenovo Business Partner (Greek)
Guatemala| Dial 999-9190, wait for operator, and request to reach 877-404-9661 (Spanish)
Honduras| Dial 800-0123(Spanish)
Hungary| +36-13-825-716 (English, Hungarian)

India

| Primary: 1800-419-4666 (Tata)
Secondary: 1800-3000-8465 (Reliance)
Email: [email protected] (English and Hindi)
Indonesia| 1-803-442-425
62 213-002-1090 (Standard Charges Apply)
(English, Bahasa Indonesia)
Ireland| Warranty service and support: 01-881-1444 (English)
Country or Region| Telephone Number
---|---
Israel| Givat Shmuel Service and Center: +972-3-531-3900 (Hebrew, English)
Italy| Warranty service and support: +39-800-820094 (Italian)
Japan| 0120-000-817 (Japanese, English)
Kazakhstan| 77-273-231-427(Standard charges Apply) (Russian , English)
Korea| 080-513-0880 (Collect Call)
02-3483-2829 (Toll Call) (Korean)
Latvia| 371-6707-360(Latvian, Russian, English)
Lithuania| 370 5278 6602(Italian, Russian, English )
Luxembourg| ThinkServer   and   ThinkStation:   352-360-385-343   ThinkCentre and ThinkPad: 352-360-385-222 (French)
Malaysia| 1-800-88-0013
03-7724-8023 (Standard Charges Apply) (English)
Malta| 356-21-445-566(English, Italian, Maltese Arabic)
Mexico| 001-866-434-2080(Spanish)
Netherlands| 020-513-3939 (Dutch)
New Zealand| 0508-770-506 (English )
Nicaragua| 001-800-220-2282 (Spanish)
Norway| 8152-1550(Norwegian)
Panama| Lenovo Customer Support Center: 001-866-434(Toll-Free)(Spanish)
Peru| 0-800-50-866 (OPCION 2) (Spanish)
Philippines| 1-800-8908-6454 (GLOBE subscribers)
1-800-1441-0719 (PLDT subscribers) (Tagalog, English)

Poland

| Laptops and tablets branded with logo Think: 48-22-273-9777 ThinkStation and ThinkServer: 48-22-878-6999 (Polish, English )
Portugal| 808-225-115 (Standard Charges Apply) (Portuguese)
Romania| 4-021-224-4015(Romanian)

Russia

| +7-499-705-6204
+7-495-240-8558
(Standard Charges Apply)(Russian)
Singapore| 1-800-415-5529
6818-5315 (Standard Charges Apply)
(English, Mandarin, Bahasa Malaysia)
Slovakia| ThinkStation and ThinkServer: 421-2-4954-5555
Slovenia| 386-1-2005-60 (Slovenian)
Spain| 34-917-147-833(Spanish)
Sri Lanka| +9477-7357-123 (Sumathi Information systems) (English)
Country or Region| Telephone Number
---|---
Sweden| Warranty service and support: 077-117-1040 (Swedish)
Switzerland| Warranty service and support: 0800-55-54-54 (German, French, Italian)
Taiwan| 0800-000-702 (Mandarin)
Thailand| 001-800-4415-734
(+662) 787-3067 (Standard Charges Apply)(Thai, English)
Turkiye| 444-04-26 (Turkish)
United Kingdom| Standard warranty support: 03705-500-900 ( local rate) Standard
warranty support: 08705-500-900(English)
United States| 1-800-426-7378 (English)
Uruguay| 000-411-005-6649 (Spanish)
Venezuela| 0-800-100-2011 (Spanish)
Vietnam| 120-11072 (Toll Free)
84-8-4458-1042 (Standard Charges Apply) (Vietnamese, English)

Appendix B. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing to:
Lenovo (United States), Inc.
1009 Think Place – Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained from specific environments and presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believe appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development- level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.
Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of housed computers and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances.
To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:

• Lenovo
• The Lenovo logo
• ThinkCentre
• ThinkPad
• Think Vision

Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies.
Other company, product, or service names may be trademarks or service marks of others.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer. Do not use the AC power cord for other devices.
First Edition (April 2023) © Copyright Lenovo 2023.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

References

• Energy Efficient Products | ENERGY STAR
• Lenovo Official US Site | Laptops, PCs, Tablets & Servers | Lenovo US
• lenovo.com/healthycomputing/
• Regulatory Compliance | Recycling | Lenovo US
• Regulatory Compliance | Personal Computer Safety | Lenovo US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• Page Not Found - Lenovo Support US
• ThinkCentre TIO24Gen5 - Overview - Lenovo Support US
• ThinkCentre TIO24Gen5 - 概述 - Lenovo Support US

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