B4RN Mobile App User Guide

B4RN Mobile App

Product Information

• Specifications
  • Available on all iOS and Android smart devices
• About the App
  • The B4RN Voice app is a mobile application that allows users to make calls, manage contacts, access voicemail, and use instant messaging features.
• Downloading the App
  • To download the B4RN Voice app:
  • On your mobile device, go to the App Store (for iOS devices) or Google Play Store (for Android devices).
  • Search for “B4RN Voice” and install the app.
• The Login Page
  • To log in to the app:
  • Input your Login Name and Password.
  • If you have forgotten your login name or password, click on the “Forgot login name” or “Forgot password” links at the bottom of the login page.
  • An email will be sent to your registered B4RN Voice email address to remind you of your username or allow you to reset your password.
  • If you reset your password, remember to use the new password in the user portal as well.
• Contacts Page
  • Once logged in, you can:
  • Access all your contacts.
  • Create new contacts.
  • Search for contacts by name or number.
  • Sort your contacts by First Name or Last Name.
  • View all contacts, including those held in the Phone (if permission was given) and those held on your B4RN Voice account.
  • Make calls as long as you are connected to WiFi or have a mobile data connection.
  • Note: The B4RN Voice mobile app does not have an SMS feature. Please use your device’s default built-in app for SMS.
  • Note: Any subsequent edits to the contact list in the B4RN Voice app or the built-in phone contacts will not be carried over to the other one.
  • Note: The B4RN Voice app is separate from the built-in phone app on your mobile device. Make sure you are using the correct phone app, especially when placing potentially expensive calls.
• Making a Call
  • To make a call:
  • Open the B4RN Voice app.
  • Go to the Contacts page and select the contact you want to call.
  • If the contact has multiple phone numbers, choose the desired number.
  • The call will be initiated if you are connected to WiFi or have a mobile data connection.
• Voicemails
  • To access your voicemails:
  • Open the B4RN Voice app.
  • Go to the Voicemails section.
• Instant Messaging
  • The B4RN Voice app also supports instant messaging. Details on how to use this feature are not provided in the user manual extract.
• Call History
  • In the Call History section, you can:
  • Call back a number.
  • Add a number as a new contact.
  • Add the number to an existing contact.
• Settings
  • To access the mobile app settings:
  • Open the B4RN Voice app.
  • Go to the Settings section.
• Call Features
  • During a call, you can access the following features:
  • Switch the call to speaker.
  • Invite someone else into the call.
  • Access the keypad while on the call.
  • Note: Some features may be currently unavailable.
• Frequently Asked Questions (FAQ)
  • Q: Can I use the B4RN Voice app on my iOS device?
  • A: Yes, the B4RN Voice app is available on all iOS devices.
  • Q: Can I use the B4RN Voice app on my Android device?
  • A: Yes, the B4RN Voice app is available on all Android devices.
  • Q: Can I send SMS messages through the B4RN Voice app?
  • A: No, the B4RN Voice app does not have an SMS feature. Please use your device’s default built-in app for SMS.
  • Q: Are the contacts synchronized between the B4RN Voice app and the built-in phone contacts?
  • A: No, any subsequent edits to the contact list in the B4RN Voice app or the built-in phone contacts will not be carried over to the other one.
  • Q: Is the B4RN Voice app separate from the built-in phone app on my mobile device?
  • A: Yes, the B4RN Voice app is completely separate from the built-in phone app on your mobile device. Think of it as two distinct telephones inside the same box. Make sure you are using the correct phone app, especially when placing potentially expensive calls.

About the App

• The B4RN Voice Application can be used to make calls, receive calls, and change a limited number of settings on your B4RN Voice account.
• The App is optimised for use on mobile phones, although you can also use it on tablets.
• The B4RN Voice Mobile Application uses the same login details as the User Portal. Your
• login name will be a number followed by @voice.b4rn.org.uk and is issued when you are first set up on B4RN Voice.
• You can make and receive calls from the Mobile App and landline phones connected to your router phone ports simultaneously.
• The B4RN Voice Mobile Application can only be used by one mobile device per account. If you need additional mobile apps, you will need to use Linphone or another mobile app.

Downloading the App

On your mobile device go to the App Store and search for B4RN Voice. Install the app.

On your mobile device go to the Google Play Store and search for B4RN Voice. Install the app.

1. The Login Page

   • Input your Login Name and Password to access the App.
   • If you have forgotten your login name or password, the
   • Forgot login name or Forgot password links can be found at the bottom of the login page.
   • These will send e-mails to your B4RN Voice registered e-mail address to either remind you of your username or to allow you to reset your password.
   • Remember, if you reset your password, you will also need to use the new password in the user portal.

2. Contacts Page

   • Note that there is no SMS feature in the B4RN Voice mobile app. Please use your device’s default built in app for SMS.
   • Note that once your contacts are copied into the B4RN Voice App; any subsequent edits to either contact list are not carried over to the other one.
   • Note that the B4RN voice app is completely separate from the built-in phone in your mobile device. Think of it as 2 distinct telephones inside the same box. If you are placing a potentially expensive call, make sure you are using the correct phone app!

3. Making a Call

   • For calls to people in your contact list select the contact.
   • Press the Phone icon to initiate a call.
   • Please note there is no SMS feature.

4. Voicemails

5. Instant Messaging

6. Settings

   • Answering Rules
   • By default, all accounts are set up with one answering rule. This rings all phones using your B4RN Voice account simultaneously.
   • Settings
   • The settings option allows you to change some of the features of the mobile app.
   • Do not change these settings unless you have been recommended to do so by a member of our team.

7. Call Features

   • When making or receiving a call, you can access features such as transfer and place on hold.

   • These features match those on the web app

   • Switch the call to the speaker

   • Mute the call

   • Put the caller on hold

   • Invite someone else into the call.

   • Access the keypad whilst on your call.

   • Transfer, Switch Phone and More options are currently unavailable. Contacts allow you to go into your contact list and look up a number. You can even make a second call out, putting the first on hold automatically.
     You can then either:

   • switch between the two calls or

   • merge them into a three-way call.

CONTACT

• Tel: 01524 555 887
• E: [email protected].
• W: b4rn.org.uk.
• Tel: 01524 555 887
• E: [email protected].
• W: b4rn.org.uk.

Available on all iOS and Android smart devices.

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