CISCO Convert My Partially Fulfilled Product Activation Key Smart Licenses User Guide

CISCO Convert My Partially Fulfilled Product Activation Key Smart

Licenses

Product Information

Specifications

• Product: Cisco Software Central
• Compatibility: Works with Cisco products that require license activation
• Access: Requires Cisco.com credentials

FAQ

How do I convert a partially fulfilled PAK to a Smart License?

• To convert a partially fulfilled PAK to a Smart License, follow the step-by-step instructions provided in the user manual above.

What do I do if I cannot see my PAK in the LRP portal?

• If you cannot see your PAK in the LRP portal, follow the troubleshooting steps provided in the user manual above.
• If the issue persists, open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

Product Usage Instructions

Step 1: Log in to Cisco Software Central

• Go to Cisco Software Central website and log in using your Cisco.com credentials.

Step 2: Access License Registration Portal (LRP)

• Under the “Traditional Licenses” section, click on “Access LRP” to access the License Registration Portal.

Step 3: Select Smart Accounts and Virtual Accounts

• In the “Show Smart Account and Virtual Account” dropdown menu, select “Smart Accounts and Virtual Accounts”.

Step 4: Show Filter in PAKs or Tokens tab

• Click on “Show Filter” in the “PAKs or Tokens” tab.

Step 5: Search for PAK

• Enter the Partially Fulfilled Product Activation Key (PAK) in the “PAK/Token search box” and hit Enter.

Step 6: Convert PAK to Smart Licensing

• Click on the arrow to the right of the partially fulfilled PAK and select “Convert to Smart Licensing”.

Step 7: Select Virtual Account

• In the “Convert to Smart Entitlements” window, select “Virtual Account” from the drop-down list.

Step 8: Provide License Quantity

• Enter the license quantity that you want to convert in the “Quantity to Convert” field.

Step 9: Submit

• Click on “Submit” to complete the conversion process.

Product Troubleshooting

Why am I not able to convert partially fulfilled PAK from LRP?

• If you are unable to convert a partially fulfilled PAK, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

I am not able to see my PAK in LRP portal?

If you cannot see your PAK in the LRP portal, follow these steps: Go to the “PAK or Tokens” tab, select “Add New PAKs/Tokens”, select “Smart Account/Virtual Account”, enter the PAK number, and click “Ok”. If the issue persists, open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

I am getting a failure when trying to convert the PAK

If you encounter a failure while trying to convert the PAK, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option. If you experience any other issues with this process that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

Feedback

• If you have any feedback on the content of this document, please submit it here.

Before You Start

How Can I Convert My Partially Fulfilled Product Activation Key (PAK) to a Smart Licenses in License Registration Portal (LRP)?

Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have

• Active Cisco.com account.
• PAK (Product Activation Key)
• Access to Smart Account and Virtual Account of the PAK
• Access to destination VA where it needs to convert
• Active contract check is not required for all PAK conversion

Using Instructions

1. Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.
2. Step 2: Under Traditional Licenses, click on Access LRP
3. Step 3: Select the Smart Accounts and Virtual Accounts under the Show Smart Account and Virtual Account dropdown menu
4. Step 4: Click on “Show Filter” in “PAKs or Tokens” tab
5. Step 5: Enter the PAK in ” PAK/Token” search box and hit Enter
6. Step 6: Click on the arrow to the right of the partially fulfilled PAK and select “Convert to Smart Licensing”
7. Step 7: In the Convert to Smart Entitlements window, select Virtual Account from the drop-down list
8. Step 8: Provide the license quantity under “Quantity to Convert” field
9. Step 9: Click submit

Troubleshooting

1. Why am I not able to convert partially fulfilled PAK from LRP? Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
2. I am not able to see my PAK in LRP portal? Go to PAK or Tokens tab; select Add New PAKs/Tokens; select Smart Account/Virtual Acccount; enter PAK number; click Ok Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
3. I am getting failure when trying to convert the PAK. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

For feedback on the content of this document, please submit here.

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