Latitude 09V Mobile Alert Instructions

Latitude 09V Mobile Alert

Product Information

Specifications:

• Lanyard Hole: Allows for easy attachment of a lanyard
• Speaker: Located on the top of the back of the device
• Indicator Lights: Provide visual feedback on device status
• SOS/Help Button: Used to make outgoing emergency calls
• Home Charging Station Light: Indicates charging status
• Water Resistance: Can be worn in the shower or rain, but not submerged in water

Device Overview:
The Latitude Mobile Alert is a compact device designed to provide emergency assistance. It comes with the following features:

• Power On/Off Button: Located on the device’s side, used to turn the device on and off
• Lanyard Hole: Allows for easy attachment of a lanyard
• Speaker: Located on the top of the back of the device, provides audio output
• Indicator Lights: Located on the front of the device, provide visual feedback on device status
• SOS/Help Button: Located on the front of the device, used to make outgoing emergency calls
• Home Charging Station Light: Located on the charging station, indicates charging status

Turning the Device On & off:

• To turn on the device:

1. Press and hold the upper button until the lights flash and the device vibrates.
2. Wait for only the green light to flash (approximately 60 seconds) indicating that the device is powered on.  

Note: After startup, the upper button becomes the call button in an emergency. If the green light is blinking, the device is already on. Pressing the upper button in this state initiates the call sequence.

• To turn off the device:

1. Push and hold the lower button until you hear the beep.
2. The blue and green lights will flash for about 30 seconds.
3. Once the lights stop flashing, the device is powered off.

Upon Receiving Device:
When using the device for the first time, it is recommended to fully charge the battery for 2 to 3 hours.

Using Your Latitude Mobile Alert:

When You Need Help:
To activate your mobile alert and request help:

1. Press and hold the SOS button until you feel a vibration.
2. The device will announce “Your mobile alert has been activated. Click the SOS button to cancel.”
3. To cancel the alert within 10 seconds, click the SOS button again.

Monitoring Service Contacted:
Upon activation, the device will contact the monitoring service. If help is needed, they will promptly dispatch emergency assistance and notify up to three designated contacts provided during the device purchase process.

Emergency Help Dispatched:
In the event of an emergency, the monitoring service will dispatch emergency services to your location.

Emergency Contacts Notified:
After emergency services have been dispatched, the monitoring service will then notify up to three designated contacts that were provided during checkout.

Testing Your Device:
We recommend testing your device when you receive it to ensure it operates correctly. Follow these steps to test your device:

1. Press and hold the SOS button until the device vibrates.
2. Make sure your contacts are aware that you are testing the device.

You should also test your device every month to keep the SIM card active. Testing the device requires a phone call to or from the device. If your device is not used for an extended period, it can become deactivated for non-usage. If your subscription is no longer valid or actively paid for, the SIM card associated with the device will be deactivated. Reactivation of the subscription and SIM card may be required by calling 1-866-205-4872.

Tips: The device can call mobile phones and landlines. Only contacts with mobile phones will receive the text message alert with the location on Google Maps.

Home Charging Station:

Setting Up Your Charging Station:
To set up your charging station:

1. Connect the charging cable to the charging station.
2. Plug the other end of the cable into a power outlet.
3. Place the device on the charging station, ensuring proper alignment.
4. The home charging station light will glow when charging and turn solid when fully charged.

FAQ

• Q: Can the device be submerged in water?
  A: No, the device is water-resistant and can be worn in the shower or rain, but it cannot be submerged in water like baths or pools.

• Q: How often should I test my device?
  A: It is recommended to test your device when you receive it and every month thereafter to keep the SIM card active.

• Q: What happens if my device is not used for an extended period?
  A: If your device is not used for an extended period, it can become deactivated for non-usage. To reactivate the subscription and SIM card, call 1-866-205-4872.

DEVICE OVERVIEW

TURNING THE DEVICE ON & OFF

• When turning the device on, press and hold the upper button, the lights will flash, and the device will vibrate. Once only the green light is flashing (approximately 60 seconds), the device is powered on.
  • After startup, the upper button becomes the call button in an emergency. If the green light is blinking, the device is already on. Pressing the upper button in this state initiates the call sequence.
• When turning the device off, push the lower button until you hear the beep; the blue and green lights will flash for about 30 seconds. Once the lights stop flashing the device is powered off.

USING YOUR LATITUDE MOBILE ALERT

1. WHEN YOU NEED HELP
   Press the SOS button down until you feel a vibration. The device will announce “Your mobile alert has been activated. Click the SOS button to cancel.” To cancel this, click the SOS button within 10 seconds.

2. MONITORING SERVICE CONTACTED
   Upon activation, the device will contact the monitoring service. If help is needed, they will promptly dispatch emergency assistance and notify up to three designated contacts provided during the device purchase process.

3. EMERGENCY HELP DISPATCHED
   In the event of an emergency, the monitoring service will dispatch emergency services to your location.

4. EMERGENCY CONTACTS NOTIFIED
   After emergency services have been dispatched, the monitoring service will then notify up to three designated contacts that were provided during checkout.

TESTING YOUR DEVICE

• We recommend that you test your device when you receive it to ensure it operates correctly. You can test it by pressing the SOS button until it vibrates. Make sure your contacts know in advance that you are testing your device.
• You should test your Device every month to keep the Sim Card active. Testing the device would require a phone call to or from the device. If your device is not used for an extended period, it can become deactivated for non-usage.
• Please note that if your subscription is no longer valid or actively paid for, the SIM card associated with the device will be deactivated. Reactivation of the subscription and SIM card may be required by calling 1-866-205-4872.

TIP  The device can call mobile phones and landlines. Only contacts with mobile phones will receive the text message alert with the location on Google Maps.

HOME CHARGING STATION

SETTING UP YOUR CHARGING STATION

1. Unwind the cable that was included with your device’s charging station.
2. Plug the USB cable into the power adapter, then plug it into the wall outlet.
3. Plug the other end of the cable into the back of the home charging station.
4. The indicator light will then turn on.

Please ensure you place the device in the correct positions when charging. When placed correctly, it will vibrate and you will hear the voice announcement say “Your alarm is charging”
Dry your device entirely before each recharge. Wipe all water, sweat, perfumes, and fragrant oils from the device before placing it in the charging station.

CHARGING YOUR LATITUDE MOBILE ALERT

• Upon opening the box, please charge the device.
• When placing the device in the charging station, ensure it is positioned correctly. Once the device is in the correct position, it will vibrate and announce charging.
• After 3-4 days of using your device, the battery will approach 20% charge.
• When the battery approaches 20%, the voice announcement will say, “Battery is low. Please recharge your battery”.
• We recommend charging your device for up to 30 minutes daily to top off the battery, ensuring that the battery does not run out.

UPON RECEIVING DEVICE
When using the device for the first time, please fully charge the battery for 2 to 3 hours.

SHOWER SAFE
The device is water resistant and can be worn in the shower or rain, but it CANNOT be submerged in water like baths or pools.

Latitude USA Contact Info:
1-866-205-4872
info@golatitude.com
www.golatitude.com

References

• Latitude USA - Medical Alert Device with Auto Fall Detection

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