CISCO Unified Communications Manager and IM and Presence Service User Guide
- June 15, 2024
- Cisco
Table of Contents
Documentation Guide for Cisco Unified Communications Manager and IM and
Presence Service, Release 12.5(1)
Revised: August 31, 2023
Documentation Guide
About this Guide
This guide contains an overview of the documentation that is available for Release 12.5(1) of Cisco Unified Communications Manager and the IM and Presence Service, in addition to subsequent SU releases.
SU Releases
For SU releases, use these guidelines to determine which document to use:
- If an SU document version exists that matches the specific SU release that you are running, use that SU document rather than the baseline 12.5(1) version as the document contains updated information that was not in the 12.5(1) baseline.
- If the document was republished for SU releases, but not the specific SU that you are running, use the latest version of the document where the document version is less than, or equal to, the version that you are running. For example, if you are running 12.5(1)SU1, you can use documents from 12.5(1) or 12.5(1)SU1 (use the latest version of the document), but you cannot use documents from 12.5(1)SU2 as it is a higher release, and may contain features that are not included in your release.
- If no SU version of the document exists, use the 12.5(1) baseline version.
Documentation Restructure 12.5(1)SU1 and Later
Following is a summary of the documentation restructure effort that was a part
of 12.5(1)SU1. For this release and later releases, many Unified
Communications Manager documents were restructured in order to improve
usability and to streamline the documentation set. As part of this effort, one
new guide is added, three existing guides are reworked, and five existing
guides are deprecated. This overall effort reduces the size of the Unified
Communications Manager documentation suite by four guides.
Table 1: Restructured Documents for 12.5(1)SU1 and Later
| Restructured Documents | Description |
|---|
System Configuration
Guide| As of 12.5(1)SU1, the
System Configuration Guide is shortened and streamlined to create acomplete
post-install system setup. Basic security and SSO configurations are added to
fill out the basic setup, while advanced call processing features are moved to
the Feature Configuration Guide. This new guide forms the Unified
Communications Manager prerequisite for deploying an advanced Cisco call
processing solution.
Restructured Documents| Description
---|---
Feature Configuration
Guide| This guide is
expanded as the following advanced call processing topics are moved to this
guide from the System Configuration Guide :
• Call Control Discovery
• External Call Control
• Call Queuing
• Call Throttling
• Logical Partitioning
• Location Awareness
• Flexible DSCP Marking and Video Promotion
• SIP Normalization and Transparency
• SDP Transparency Profiles
• Mobile and Remote Access
In addition, the following new sections are added for 12.5(1)SU1 and later:
• Headsets Managements
• Video Endpoints Management
Administration
Guide| As of 12.5(1)SU1, the
Administration Guide for Cisco Unified Communications Manager is expanded to
include consolidated administration information from the Changing the IP
Address, Hostname and Domain document, the Cisco Unified Reporting
Administration Guide document and many sections from the existing Cisco
Unified Serviceability Administration Guide documentation, all of which are
deprecated for 12.5(1)SU1 and later.
In addition to the above updates, an overview of troubleshooting information has been inserted into the Administration Guide.
Call Reporting and Billing Administration Guide| This new document simplifies call reporting and billing administration documentation, consolidating existing material from the documents Cisco Unified CDR Analysis and Reporting Administration Guide and the Call Detail Records Administration Guide , both of which are now deprecated. It also adds CDR Repository and billing server information that was available previously with the Serviceability documentation. The new guide simplifies the overall structure and provides a clearer setup process:
Table 2: Restructured Documents for 12.5(1)SU3 and Later
| Restructured Documents | Description |
|---|
Security
Guide|
The Security Guide is restructured for Release 12.5(1)SU3. The new guide is
streamlined and enhanced to make it easy to configure and deploy security for
Unified Communications Manager and registered endpoints. The new guide is
split into three sections:
• Basic Security —Contains information on how to configure basic security
on Unified Communications Manager and on registered endpoints.
• User Security —Contains information on how to manage identity,
authentication, and user access.
• Advanced Security Features —Contains information on how to deploy
advanced security features such as FIPS Mode, Enhanced Security Mode, and
V.150.
The book also includes enhanced information with new topics on subjects like
Security Hardening and Identity Management that help you make security
decisions for your deployment.
Push Notifications Deployment for Cisco
Jabber on iPhone and
iPad| This document describes how
to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco
Unified Communications Manager and the IM and Presence Service. The guide is
updated to include Push Notifications support for Cisco Jabber and Cisco Webex
clients that run on both Android devices and iOS devices.
Documents for Cisco Unified Communications Manager 12.5(x)
This section summarizes the documents that are available for Cisco Unified
Communications Manager Release 12.5(1), and subsequent 12.5(1) SU releases.
Table 3: Documents for Cisco Unified Communications Manager, Release 12.5.x
| Document | Description |
|---|
Release Guides
Compatibility
Matrix| Provides detailed
information about upgrade paths and compatible devices and applications for
Cisco Unified Communications Manager and IM and Presence Service.
Document| Description
---|---
Release Notes for Cisco Unified Communications Manager and the IM and Presence
Service| Describes release-specific information such as system requirements,
new features, changed information, documentation updates, and open caveats for
the latest release of Cisco Unified Communications Manager and IM and Presence
Service.
• Release Notes
12.5(1)
• Release Notes
12.5(1)SU1
• Release Notes
12.5(1)SU2
• Release Notes
12.5(1)SU3
• Release Notes
12.5(1)SU4
• Release Notes
12.5(1)SU5
• Release Notes
12.5(1)SU6
• Release Notes
12.5(1)SU7
• Release Notes
12.5(1)SU8a
New and Changed Features| This chapter from the Release Notes contains information on the new and changed features for this release.
• New and Changed
12.5(1)
• New and Changed
12.5(1)SU1
• New and Changed
12.5(1)SU2
• New and Changed
12.5(1)SU3
• New and Changed
12.5(1)SU4
• New and Changed
12.5(1)SU5
• New and Changed
12.5(1)SU6
• New and Changed
12.5(1)SU7
• New and Changed
12.5(1)SU8a
| Document | Description |
|---|---|
| Readme Files | The OVA Readme contains information on deploying the 12.5 OVA |
template.
The SU Readme files contain information on bug fixes and updates that are
included in the SU release.• OVA Readme
12.5(1)•
SU Readme 12.5(1)SU1
Release Notes for Prime Collaboration Deployment| Release-specific information for the latest release of Cisco Prime Collaboration Deployment.
• Release Notes for Prime Collaboration Deployment 12.5(1)
• Release Notes for Prime Collaboration Deployment 12.6(1)
Open Source Documents| The Open Source document contain licenses and notices for open source software used in the respective products.
• Cisco Unified Communications Manager 12.5(1)
• Cisco Unified Communications Manager 12.5(1)SU1
• Cisco Unified Communications Manager 12.5(1)SU2
• Cisco Unified Communications Manager 12.5(1)SU3
• Cisco Unified Communications Manager 12.5(1)SU4
• Cisco Unified Communications Manager 12.5(1)SU5
• Cisco Prime Collaboration Deployment 12.5(1)
• Cisco Prime Collaboration Deployment 12.6(1)
Install and Upgrade Guides
Installation
Guide| Use this guide to install Cisco
Unified Communications Manager and IM and Presence Service on the publisher
database and subscriber nodes.
Upgrade and Migration
Guide| Use this guide to upgrade to
the latest release of Cisco Unified Communications Manager and IM and Presence
Service.
Document| Description
---|---
Replacing a Single Server or
Cluster| Use this guide to
replace an entire cluster or a single server in a cluster for Cisco Unified
Communications Manager.
Cisco Collaboration on Virtual
Servers| Use this guide to get
technical information that you need to run Cisco Unified Communications
Manager on virtual servers.
Configuration Guides
System Configuration Guide| Use this guide to configure the call control
system of Cisco Unified Communications Manager. This guide includes Day 1
configurations such as inbound and outbound calling, dial plans, and network
resources.
Note **** For 12.5(1)SU1 and later, this guide is restructured and
streamlined to be a post-install basic setup. Basic security and SSO
configurations are added while advanced call processing is moved to the
Feature Configuration Guide. This streamlined guide forms the prerequisite
to deploying an advanced call control solution.• System Configuration
12.5(1)• System Configuration
12.5(1)SU1
• System Configuration 12.5(1)SU2
• System Configuration 12.5(1)SU3
• System Configuration 12.5(1)SU4
• System Configuration 12.5(1)SU7
Note **** 12.5(1)SU4-SU7 is now a consolidated guide.
Feature Configuration Guide| Use this guide to configure features for Cisco
Unified Communications Manager. Refer to this guide after you configure the
call control system.
Note **** For 12.5(1)SU1 and later, the guide is expanded with advanced
call processing features that were in the System Configuration Guide
previously. In addition, the Cisco Headsets and Video Endpoints Management
features are added.• Feature Configuration
12.5(1)• Feature Configuration
12.5(1)SU1
• Feature Configuration 12.5(1)SU2
• Feature Configuration 12.5(1)SU3
• Feature Configuration 12.5(1)SU4
• Feature Configuration 12.5(1)SU6
Push Notifications Deployment for
Cisco Jabber on iPhone and
iPad| This document describes how
to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco
Unified Communications Manager and the IM and Presence Service.
Programming Guides
Document| Description
---|---
Cisco Unified JTAPI Developers
Guide| Describes the Cisco
implementation of JTAPI for the Cisco Unified Communications Manager platform.
Cisco Unified TAPI Developers
Guide| Describes the Cisco TAPI Service Provider
(TSP), which allows developers to create customized IP telephony applications
for Cisco users. Cisco conforms as closely as possible to the JTAPI
specification while providing extensions that enhance JTAPI and expose the
advanced features of Cisco Unified Communications Manager to applications
Maintain and Operate Guides
Administration Guide| Use this guide to complete administrative tasks on a
configured Cisco Unified Communications Manager system. You can use this to
perform tasks such as adding users, adding devices, running backups and
restores.
Note **** For 12.5(1)SU1 and later, this guide is expanded to include
sections that were previously in the Changing the IP Address, Hostname and
Domain , Cisco Unified Reporting Administration Guide and Cisco Unified
Serviceability Administration Guide.• Administration Guide
12.5(1)• Administration Guide
12.5(1)SU1
• Administration Guide 12.5(1)SU3
• Administration Guide 12.5(1)SU4
• Administration Guide 12.5(1)SU6
• Administration Guide 12.5(1)SU7
Note **** 12.5(1)SU6-SU7 is now a consolidated guide.
Security Guide| Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports
SAML SSO Deployment
Guide| Use this guide to learn key
concepts, terminology, and high-level information that you need to configure
and enable the SAML-based SSO solution across a defined set of Cisco
collaboration applications.
Document| Description
---|---
Prime Collaboration Deployment Administration Guide| Use Cisco Prime
Collaboration Deployment to migrate existing Unified Communication server
clusters to new clusters. It also describes how to perform operations on
existing clusters such as fresh installs, upgrades, migrations, installs,
upgrades, and IP address or hostname changes.
• Prime Collaboration Deployment Administration 12.5(1)
• Prime Collaboration Deployment Administration 12.6(1)
Bulk Administration Guide| Use the Bulk Administration Tool to add, update, or delete a large numbers of users, devices, or ports in Cisco Unified Communications Manager.
• Bulk Administration 12.5(1)SU2
• Bulk Administration 12.5(1)SU4
• Bulk Administration 12.5(1)SU6
Cisco Unified Serviceability Adminstration Guide| Use Cisco Unified Serviceability to configure alarms, traces, and SNMP for Cisco Unified Communications Manager and the IM and Presence Service. This document also describes how to activate, start, and stop feature and network services
• Serviceability Administration Guide 12.5(1)
• Serviceability Administration Guide 12.5(1)SU1
Real-Time Monitoring Tool Administration Guide| Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service.
• Real-Time Monitoring Tool Administration Guide 12.5(1)
• Real-Time Monitoring Tool Administration Guide 12.5(1)SU3
• Real-Time Monitoring Tool Administration Guide 12.5(1)SU4
Changing the IP Address and
Hostname| Use this guide to change the IP
address, hostname, or domain for Cisco Unified Communications Manager and IM
and Presence Service.
Note ** For 12.5(1)SU1 and later, this book is deprecated. Existing
content is moved to the Administration Guide for Cisco Unified Communications
Manager.
Cisco Unified CDR Analysis and
Reporting Administration
Guide| Use this guide to
configure and use Cisco Unified Communications Manager CDR Analysis and
Reporting (CAR), to create user, system, device, and billing report.
Note ** For 12.5(1)SU1 and later, this book is deprecated. Existing
content is moved to the Call Reporting and Billing Administration Guide
thereby deprecating this book.
Document| Description
---|---
Call Detail Records Administration
Guide| Refer to this guide for examples and
descriptions of CDR and CMR records in CDR Analysis and Reporting.
Note **** For 12.5(1)SU1 and later, this book is deprecated. Existing
content is moved to the Call Reporting and Billing Administration Guide
thereby deprecating this book.
Command Line Interface Reference Guide| Refer to this guide for the Command
Line Interface (CLI) commands that are available for a Cisco Unified
Communications Solution
• Command Line Interface Reference 12.5(1)
• Command Line Interface Reference 12.5(1)SU1
• Command Line Interface Release 12.5(1)SU2
• Command Line Interface Release 12.5(1)SU3
• Command Line Interface Release 12.5(1)SU4
• Command Line Interface Release 12.5(1)SU5
• Command Line Interface Release 12.5(1)SU6
• Command Line Interface Release 12.5(1)SU7
Dial Plan Deployment
Guide|
Use this guide to deploy a dial plan. This guide applies to all releases of
Cisco Unified Communications Manager.
Dialed Number
Analyzer| Use the Dialed Number Analyzer to test and
diagnose a deployed Cisco Unified Communications Manager dial plan
configuration.
Managed Services
Guide| Use this guide to monitor and
maintain service provider networks, including the monitoring of system health,
SNMP traps and syslog messages, MIBs, Cisco Unified Serviceability alerts and
alarms, CiscoLog messages, and Cisco Unified Real-Time Monitoring Tool traces,
perfmons, and alerts.
Call Reporting and Billing
Administration
Guide| For 12.5(1)SU1 and
later, this guide replaces both the CDR Analysis and Reporting Administration
Guide and the Call Detail Records Adminstration Guide. This guide contains
configuration information to set up call reporting and billing via the CDR
Analysis and Reporting system as well as a description of the CDR and CMR
contents.
End User Guides
Self Care Portal User
Guide| Refer your end
users to this user guide for procedures on how to use the Cisco Unified
Communications Self Care Portal to customize user options such as speed dials,
conference settings, and IM and Presence status on their Cisco Unified IP Phones.
Manager Assistant User
Guide| Use this guide to configure
the Cisco Unified Communications Manager Assistant (Manager Assistant).
Troubleshooting Guides
Document| Description
---|---
Troubleshooting
Guide| Use this guide to troubleshoot and
resolve Cisco Unified Communications Manager system and configuration
problems.
Documents for IM and Presence Service 12.5(x)
This section summarizes the documents that are available for the IM and
Presence Service, Release 12.5(1) and subsequent 12.5(1) SU releases.
Table 4: Documents for IM and Presence Service, Release 12.5.x
| Document | Description |
|---|
Compatibility
Matrix| Provides detailed
information about upgrade paths and compatible devices and applications for
Cisco Unified Communications Manager and IM and Presence Service.
Release Notes for Cisco Unified Communications Manager and the IM and Presence
Service| Describes release-specific information such as system requirements,
new features, changed information, documentation updates, and open caveats for
the latest release of Cisco Unified Communications Manager and IM and Presence
Service.
| Document | Description |
|---|---|
| Readme Files | The OVA Readme contains information on deploying the 12.5 OVA |
template.
The SU Readme files contain information on bug fixes and updates that are included in the SU release.
Release Notes for Prime Collaboration Deployment| Release-specific information for the latest release of Cisco Prime Collaboration Deployment.
• Release Notes for Prime Collaboration Deployment 12.5(1)
• Release Notes for Prime Collaboration Deployment 12.6(1)
Install and Upgrade Guides
Installation
Guide| Use this guide to install Cisco
Unified Communications Manager and IM and Presence Service on the publisher
database and subscriber nodes.
Upgrade and Migration
Guide| Use this guide to upgrade to
the latest release of Cisco Unified Communications Manager and IM and Presence
Service.
Configuration Guides
Configuration and Administration for IM and Presence Service| Use this guide
to configure and administer the IM and Presence Service.
• Configuration and Adminisration Guide 12.5(1)
• Configuration and Administration Guide 12.5(1)SU1
• Configuration and Administration Guide 12.5(1)SU2
• Configuration and Administration Guide 12.5(1)SU3
• Configuration and Administration Guide 12.5(1)SU4
• Configuration and Administration Guide 12.5(1)SU7
Note **** 12.5(1)SU4-SU7 is now a consolidated guide.
| Document | Description |
|---|---|
| Database Setup Guide | Use this guide to configure an external database to |
store information synchronized from the IM and Presence Service.
• Database Setup Guide 12.5(1)
• Database Setup Guide 12.5(1)SU1
Instant Messaging Compliance
Guide| Use this guide to configure the
Instant Messaging Compliance feature on the IM and Presence Service.
Interdomain Federation
Guide| Use this guide to configure IM and
Presence Service for interdomain federation over the SIP protocol with
Microsoft Lync/OCS, and over the XMPP protocol with IBM Sametime, Googletalk,
Webex Connect, and another IM and Presence Service enterprise.
• Interdomain Federation Guide 12.5(1)SU3
Partitioned Intradomain Federation
Guide| Use this guide to
configure Partitioned Intradomain Federation between IM and Presence Service
and Microsoft Lync/OCS.
MS Outlook Calendar Integration| Use this guide to integrate IM and Presence
Service with Microsoft Exchange Calendar 2003, 2007, or 2010.
• MS Outlook Calendar Integration 12.5(1)
• MS Outlook Calendar Integration 12.5(1)SU2
Push Notifications Deployment for
Cisco Jabber on iPhone and
iPad| This document describes how
to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco
Unified Communications Manager and the IM and Presence Service.
Remote Call Control with Microsoft
Lync Server
Guide| Use this guide to integrate IM
and Presence Service with Microsoft Lync Server for Remote Call Control (RCC).
Programming Guides
Cisco Unified TAPI Developers
Guide| Describes the Cisco TAPI Service Provider
(TSP), which allows developers to create customized IP telephony applications
for Cisco users. Cisco conforms as closely as possible to the JTAPI
specification while providing extensions that enhance JTAPI and expose the
advanced features of Cisco Unified Communications Manager to applications.
Maintain and Operate Guides
Document| Description
---|---
Security Guide| Use this guide to configure authentication and encryption for
Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified
Survivable Remote Site Telephony (Unified SRST) references, Media Gateway
Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection
voice-messaging ports.
SAML SSO Deployment
Guide| Use this guide to learn key
concepts, terminology, and high-level information that you need to configure
and enable the SAML-based SSO solution across a defined set of Cisco
collaboration applications.
Prime Collaboration Deployment Administration Guide| Use Cisco Prime
Collaboration Deployment to migrate existing Unified Communication server
clusters to new clusters. It also describes how to perform operations on
existing clusters such as fresh installs, upgrades, migrations, installs,
upgrades, and IP address or hostname changes.
• Prime Collaboration Deployment Administration 12.5(1)
• Prime Collaboration Deployment Administration 12.6(1)
Changing the IP Address and
Hostname| Use this guide to change the IP
address, hostname, or domain for Cisco Unified Communications Manager and IM
and Presence Service.
Note **** For 12.5(1)SU1 and later, this book is deprecated. Existing
content is moved to the Administration Guide for Cisco Unified Communications
Manager.
Cisco Unified Serviceability Administration Guide| Use Cisco Unified
Serviceability to configure alarms, traces, and SNMP for Cisco Unified
Communications Manager and the IM and Presence Service. This document also
describes how to activate, start, and stop feature and network services.
• Serviceability Administration 12.5(1)
• Serviceability Administration 12.5(1)SU1
| Document | Description |
|---|---|
| Cisco Unified Real-Time Monitoring Tool Administration Guide | Use this guide |
to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service.
• Real-Time Monitoring Tool Administration Guide 12.5(1)
• Real-Time Monitoring Tool Administration Guide 12.5(1)SU3
• Real-Time Monitoring Tool Administration Guide 12.5(1)SU4
Managed Services
Guide| Use this guide to monitor and
maintain service provider networks, including the monitoring of system health,
SNMP traps and syslog messages, MIBs, Cisco Unified Serviceability alerts and
alarms, CiscoLog messages, and Cisco Unified Real-Time Monitoring Tool traces,
perfmons, and alerts.
Command Line Interface Reference Guide| Refer to this guide for the Command
Line Interface (CLI) commands that are available for a Cisco Unified
Communications Solution.
• Command Line Interface 12.5(1)
• Command Line Interface 12.5(1)SU1
• Command Line Interface 12.5(1)SU2
• Command Line Interface Release 12.5(1)SU3
• Command Line Interface Release 12.5(1)SU4
• Command Line Interface Release 12.5(1)SU5
• Command Line Interface Release 12.5(1)SU6
• Command Line Interface Release 12.5(1)SU7
Jabber for Everyone Quick Start
Guide| Jabber for everyone makes
Cisco Jabber presence and instant messaging (IM) available at a small end user
cost for customers who have deployed Cisco Unified Communications Manager for
all or part of their organization.
This document describes the necessary steps required for deployment of Cisco
Jabber. This is a quick start guide and will not cover any of the advanced
features supported by Cisco Jabber.
© 2021 Cisco Systems, Inc. All rights reserved.
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Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax
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References
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1) - Cisco
- Cisco Unified Serviceability Administration Guide, Release 12.5(1) - Cisco
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1) - Cisco
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1) - Cisco
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 - Cisco
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 - Cisco
- Cisco Unified Serviceability Administration Guide, Release 12.5(1)SU1 - Cisco
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 - Cisco
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 - Cisco
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 - Cisco
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3 - Cisco
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3 - Cisco
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 and 12.5(1)SU7 - Cisco
- Bulk Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 - Cisco
- Bulk Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 - Cisco
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1) - Cisco
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU1 - Cisco
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU2 - Cisco
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU3 - Cisco
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU6 - Cisco
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU7-SU8 - Cisco
- Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(X) - Cisco
- Dialed Number Analyzer for Cisco Unified Communications Manager, Release 12.0(1) - Cisco
- Cisco Unified Communications Manager Dial Plan Deployment Guide - Cisco
- Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU1 - Cisco
- Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU2 - Cisco
- Configuration and Administration of the IM and Presence Service, Release 12.5(1) - Cisco
- Database Setup Guide for the IM and Presence Service, Release 12.5(1) - Cisco
- Database Setup Guide for the IM and Presence Service, Release 12.5(1)SU1 - Cisco
- Instant Messaging Compliance for the IM and Presence Service, Release 12.5(1) - Cisco
- Partitioned Intradomain Federation Guide for the IM and Presence Service, Release 12.5(1) - Cisco
- Jabber for Everyone Quick Start Guide - Cisco
- Remote Call Control with Microsoft Lync Server for IM and Presence Service, Release 12.5(1) - Cisco
- Replacing A Single Server or Cluster for Cisco Unified Communications Manager, Release 12.0(1) - Cisco
- Changing the IP Address and Hostname for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1) - Cisco
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