TYLO Crown Combi Elite Electric Sauna Heater User Guide

CROWN COMBI ELITE
2023-10-18
B USER GUIDE

GENERAL INFORMATION

Congratulations on your new sauna heater! Follow this user guide to get the most from your purchase.
Wet and dry saunas are forms of bathing which originate way back in history. A hot sauna is best enjoyed at temperatures between 70-90°C.

PRIOR TO USE

The first time you use the heater
Fill the stone compartment
NB: Always use dolerite stones (Tylö Sauna Stones)!
“Ordinary” stones may damage the heater.
Do not use ceramic stones. Ceramic stones may damage the heater. The heater guarantee does not cover damage caused by ceramic stones.
Fill the stone compartment around the heating elements from the bottom to the top, to approx. 50 mm above the top front edge.
Do not press the stones into place. Capacity: Approx. 20 kg of stones.
Place the stones loosely to allow optimum air circulation. The tubular heating elements must not be squeezed together or against the side.
Tip, put the largest stones in the bottom.
Sauna stones must:

• tolerate extreme heat and fluctuations caused by water being poured on them.
• be cleaned before use.
• must have an uneven surface, so that the water “clings” to the stone surface and evaporates efficiently.
• be between 30-60 mm in size to allow air circulation in the stone compartment. This will increase the life of the tubular elements.

NB: Never place stones on top of the side air chambers. This way will obstruct air circulation, causing the unit to overheat and the cut-out switch to activate. Figure 1: Filling the stone compartment
1. Stone compartment
2. Side chambers
Switch on the heater to remove any new paint odours
To remove “new paint odor” from the heater:
Heat the sauna up to approximately 90°C for about one hour. The water reservoir does not need to be working.
A little smoke may appear.
Default settings
Using the control panel for the first time:
See instructions supplied with the control panel.

Prior to each use
Check the following:

• there are no foreign objects in the sauna cabin, on or in the heater.
• the door and any windows to the sauna cabin are closed.
• that the sauna door opens outwards with a little pressure.

NB:
DANGER! Anyone with a mental or physical disability or little experience or knowledge of how to use the equipment (e.g. children) must be instructed or supervised by someone responsible for their safety.
DANGER! Touching the upper parts of the heater may cause burn injuries. Tylö recommends always using the heater screen.
DANGER! Never allow children to play near the heater!
DANGER! Saunas are not recommended for people in poor health. Please consult a doctor.
DANGER! Fragrant essences and similar prod- ucts may ignite, if poured directly onto the stones.
DANGER! Covering the heater may cause a fire.
CAUTION! Never use a hose in the sauna.
NOTE! Do not use the sauna cabin for any purpose other than taking saunas.
Turn on the main power switch
The main power switch is at the bottom of the heater, to the front left.
Switch it on, if it is not already switched on (see Figure 2). Figure 2: Positioning of the main power switch
1. Main power switch

WARNING!

• The sauna room or cabin is to be inspected before either restarting the timer or by switching on the appliance by a separate remote-control system
• The sauna room or cabin is to be inspected before setting the appliance to a standby mode for a delayed start
• The door of the sauna room or cabin is fitted with an interlock such that the stand-by mode setting for remote operation is disabled if the sauna door or cabin door is opened when the stand-by mode setting for remote operation is set

USE

The control panel in general
See instructions supplied with the control panel.
Water reservoir
The sauna heater works with and without water in the tank.
When the water reservoir is in use, max. two out of three heating elements in the stone compartment will be working. The heater switches automatically between the reservoir and stone compartment, depending on which setting/prioritisation has been set on the control panel.
See the instructions supplied with the control panel.
Filling the water reservoir:
Before starting the heater, fill the water reservoir by carefully pouring tap water through the herb grille, see fig. 3. Figure 3: Filling the water reservoir.
NB! Never use salt water – can damage the heater element in the reservoir. It can also cause a build up of foam which causes the level sensor to detect a higher water level than actual, and the heater elements can break.
When filling without the herb grille, you risk overfilling the tank due the electronics response time.

1. An empty reservoir is shown by two empty drop symbols on the Elite control panel display. If the reservoir is empty when activating the main switch, three pulsing audio signals will sound
2. When the water level reaches the level sensor (Mid), a filled drop symbols will be shown on the Elite control panel display (Pure control panel shows an unlit drop symbol). The heater element in the reservoir can be started.
3. When the water level reaches the upper level sensor, two filled-in drop symbols will show on the Elite control panel display A continuous audio signal will also sound for approx.: 2 secs, indicating that the water level in the tank is full (in case you do not
   check the control panel display during filling).

NB! Do not add more water after the audio signal to avoid the water boiling over and out of the reservoir.
Water reservoir in operation:

1. When in use and if the water level drops below the upper level sensor, it will continue to operate as normal but a single filled-in drop symbol will show on the Elite control panel display. Water can be added, and a steady audio signal will sound when the water level reaches full.
2. When in use and if the water level drops below the level sensor (Mid), three pulsing audio signals will sound and two empty drop symbols will show on the Elite control panel display. This indicates that there is insufficient water in the reservoir, and the heater  element will automatically switch off.

Other functions

Fragrance holder
DANGER! Never put fragrances in the herb bowl or water reservoir.
DANGER! Fragrant essences etc. may ignite if poured directly onto the stones.
To create a pleasant fragrance in the sauna, pour a few drops of of the Tylö sauna fragrance into the water in a sauna bucket and pour the water on fully heated stones. Use a sauna ladle for pouring water slowly on the hot stones. Don’t pour too much water, the water must have time to evaporate. If too much water is poured, water will go trough the heater and down on the floor.
Tylö Sauna Fragrance comes in different variants and fragrances.
Go to www.tylo.com to see the full range.
Figure 4: Other functions
1. Herb bowl

Herb bowl
A fragrant, refreshing herbal sauna can be created with fresh or dried herbs or spices. Enjoy pleasant herbal fragrances in a steamy tropical climate.
To create a fragrant sauna using fresh or dried herbs, put the herbs in the herb bowl (see Figure 4).
TIP! Try different combinations, such as birch, lavender, mint, spices, tea bags and other exciting fragrances.

Empty the reservoir
DANGER! Hot water! Wait until the water has cooled before completing this step.
To prevent the build-up of limescale and higher salt/mineral levels, empty the reservoir after each bath. If this is not done and water is added each time you take a sauna, foam build-up can occur which can cause the level sensor to detect a higher water level than actual, with a risk that the heater element will break.
To empty (see Figure 5):

1. Remove the hatch.
2. Pull out the hose.
3. Open the valve over a suitable container and drain off the remaining water.
4. Close the valve and put back the hose and hatch.
   Figure 5: Emptying the water reservoir (switch off the heater).

Switch off main power switch
CAUTION! The heater’s memory function will be cancelled if disconnected from the mains for more than 7 days. The date and time will have to be reprogrammed.
The main power switch is at the bottom of the heater.
Switch off here when the heater is not to be used for an extended period (e.g. several weeks).
Note: Do not turn off the main switch while the sauna heater is in operation and heating, except if shutdown is required due to a fault or emergency.
Figure 6: Location of main power switch

MAINTENANCE

compartment.
| Clean the herb bowl and fragrance holder..|
| Clean the electrodes using a cloth or similar. See fig. 7.|

Figure 7: Cleaning the electrodes. Switch off main power switch.
A. Red electrode: Water level sensor Mid
B. Black electrode: Water level sensor High
Note: The electrode pins must not have fat deposits or other deposits on them. The electrode pins must not touch each other or touch the interior walls of the level pipe. This can cause an error code or impact the water level.

Descaling the water reservoir
Descale the water reservoir as required using Tylö Solvent descaling agent.
How to descale:

1. Remove the herb strainer from the herb bowl (figure 8).
2. Start the steam function (see The section called Use, Figure 3) and run until the water boils.
3. Switch off the heater, and wait for about 5 minutes.
4. Mix 1 bag (80 g) Tylö Solvent descaling agent with 4 dl of water or use 1 dl Tylö Descaler Domestic/Pro and pour into the water inlet.
5. Leave the descaling agent to work for 1 hour, empty the reservoir and rinse thoroughly.
6. If necessary, repeat the procedure several times until all limescale has been removed.

Figure 8: Cleaning the fragrance holder/air humidifier and herb bowl
Check the stone compartment
Check the stone compartment at least once annually or as many times per year as the heater is used per week.
Example: If the unit is used 3 times a week, check the stone compartment 3 times per year.
How to check the stone compartment:

1. Remove all stones from the compartment.
2. Remove any small stones, gravel and limescale from the compartment.
3. Put whole, undamaged stones back. Replace damaged stones with new ones as required (see Filling the stone compartment, page 7)..

WARNING! If the stone compartment fills up with gravel and small stones, the tubular element can be damaged as a result of overheating, as air flow will be insufficient.

TROUBLESHOOTING

The temperature cut-out
The heater’s temperature protection devices:

• PCB – The temperature cut-out on the PCB in the heater is designed to prevent components being damaged by overheating. If the cut-out activates, an error code shows (Combi Pure error code only) on the control panel display.
  If the overheating cut-out has activated, the heater cannot be started again until the temperature has dropped down 20 degrees (ºC) on the PCB.

• Water reservoir – The temperature cut-out in the reservoir is designed to protect the heater element from boiling dry. On the left side, seen from front, there is an hole, use a slim object to reset the cut-out, see 1 Figure 9. If the cut-out has activated, the button will feel stiff and will ‘click’ when reset. If the cut-out has not activated and after resetting, the button will feel springy.

• Heater – The temperature cut-out in the heater is there to protect the components, pipe elements and woodwork in the sauna from overheating. On the left side, seen from front, there is an hole, use a slim object to reset the cut-out, see 2 Figure 9. If the cutout has activated, the button will feel stiff and will ‘click’ when reset. If the cut-out has not activated and after resetting, the button will feel springy.

Information!
When the overheating cut-out activates, always check the cause of the problem. The service life of the heating elements and PCB can be adversely effected by each overheating. Recurring overheating can be an indication of the following:
Ventilation deficient? Room volume? Internal heater fault? Water reservoir not properly cleaned?
NOTE! When the temperature cut-out (in the heater or water tank) is triggered due to excessively high operating temperature it can only be reset once the cut-out temperature has decreased approximately 20°C. If the temperature cut-out instead is triggered
due to the operating temperature being too low (ambient temperature below -10°C), the cut-out temperature must be increased before it can be reset. Figure 9: Resetting the temperature cut- out

1. Temperature cut-out water reservoir
2. Temperature cut-out sauna heater
3. Glass fuse 1 Ampere

Troubleshooting the control panel
See instructions supplied with the control panel.
Troubleshooting the sauna heater
Information!
Contact the dealer during the guarantee period in the event of faults.
See the instructions for the control panel for details of faults not covered in this user guide.
Table 1: Troubleshooting the sauna heater

Heater is on but does not create
steam. Water boils in reservoir.| 1. Water level incorrect (minimum water level to the water level sensor Mid is required)?
2. Humidity settings on control panel do not correspond to operating status?
3. Water reservoir temperature cut-out activated?
4. Heater element in reservoir faulty?
5. If the sauna structure has deficient ventilation in conjunction with dry sauna and high sauna temperature (operating with no water in reservoir), the temperature cut-out can activate because of higher radiating temperature in the heater.| 1. Fill up reservoir.
2. Set humidity to correspond to reservoir operation – read control panel manual.
3. Reset temperature cut-out. For more information, see the section on temperature cut-out. If the steam function does not work after reset, there is a risk of the reservoir being damaged.
4. An authorised electrician is required to find the fault.
5. Check for possible deficient ventilation.
Heater element in heater stone compartment does not warm up.| 1. Temperature settings on control panel do not correspond to operating status?
2. Water reservoir in operation? Only two of the three heater elements in the stone compartment can operate at the same time as the tank, otherwise excessive current is drawn from the electricity supply.
This is not a fault outside normal operation.
3. Some of the heater fuses on the main switchboard can have tripped out?
4. Heater element faulty?
5. Internal heater PCB fault?| 1. Set temperature to correspond to heater element operation in stone compartment.
2. See the instructions supplied with the control panel.
3. Check and replace/reset the fuses in the main switchboard.
4. An authorised electrician is required to find the fault.
5. An authorised electrician is required to find the fault.
Lights in the sauna do not come on when switched on at the control panel.| 1. Internal glass fuse in heater faulty?
2. Is lighting connected via the heater?
3. Internal heater PCB fault?| 1. Switch off at main power switch on heater and replace glass fuse. See fig 9.
2. Verify with authorised electrician who performed installation of heater/lighting.
3. An authorised electrician is required to find the fault.
Heater does not work, control panel
does not light up.| 1. The main power switch is off?
2. Or all heater fuses on the main switchboard can have tripped out?
3. Loose contact in cabling between heater and control panel?
4. The specific 12VDC output on one of the PCB’s RS485 modular jack to the control panel is faulty due to short-circuit?
5. Transformer on PCB in heater faulty?
6. Control panel faulty?
7. Internal temperature cut-out triggered? For more information, see the Temperature cut-out section.| 1. Turn heater main power switch.
2. Check and replace/reset the fuses in the main switchboard.
3. Switch off heater main power switch and connect each/paired cable to the control panel. Switch on heater main power switch again. If this does not help, an authorised electrician is required to find the fault.
4. Requires an authorised electrician to find the fault, faulty 12VDC output is indicated by LED out next to the RS485 output. NB: if the fault is in the RJ10 cable to the control panel, do not click into a working vacant RS485 outlet to avoid causing a fault in that outlet. RJ10 cable must be replaced/ contacts fitted in the event of a fault.
5. An authorised electrician is required to find the fault.
6. An authorised electrician is required to find the fault.
7. Reset the heater temperature cut-out.
The heater fuses/ground fault interrupt device on the main switchboard trip as soon as the  heater is turned on.| 1. There is a short-circuit at the heater GND. Can be due to a faulty heater element?
2. Lighting connected to and controlled via the heater faulty?
3. The heater has not been used for a long period, causing an insulation fault in the heater element?
4. Heater has had too much water poured on it?
5. Other internal heater fault?| 1,2,3,4,5. Do not use the heater, switch off at main heater main switchboard trip and disconnect heater fuses on the main switchboard. An authorised electrician is required to find the fault.

SPARE PARTS LIST

Figure 10: Spare parts

1. 9600 1004 / 6 kW Heating Elements
   9600 1006/ 8 kW Heating Elements
   9600 1008 / 10.8 kW Heating Elements

2. 9600 1002 Stone compartment

3. 9600 0068 Circuit board

4. 9600 0723 Terminal block

5. 9600 0001 Temperature cut-out heater 6kW
   9600 0008 Temperature cut-out heater 8kW
   9600 0010 Temperature cut-out heater 10kW

6. 9600 0554 Strain relief connector

7. 9600 0040 Switch, Gottak

8. 9600 1010 On/off dial

9. 9600 0074 Temp.sensor

10. 9600 1000 Grille

11. 9600 1012 LED Lights

12. 9600 1014 12 volts DC Transformer

Please keep these instructions!.
In the event of problems, please contact the retailer where you purchased the equipment.
© This publication many not be reproduced, in part or in whole, without the written permission of Tylö. Tylö reserves the right to make changes to materials, construction and design.
TIP! If the sauna has a window in the door or wall, treat the whole lower moulding with spar varnish and seal the joint between the glass and moulding with wet room silicone to prevent any condensation on the glass surfaces from leaking into the joint.Varnish the threshold (if there is one) and door handles with two coats of spar varnish to maintain the wood’s finish and make it much easier to clean the sauna. Sauna benches, decorative screens and back rests should be oiled on both sides with Tylö sauna oil.
NB: All other wood in the sauna should be untreated. Figure 11: Spare parts 2

1. 9600 1016 Herb Strainer
2. 9600 1018 Cover Water Reservoir
3. 9600 1020 Water reservoir
4. 9600 1022 Electrodes
5. 9600 0286 Heating Element
6. 9600 1024 Emptying Hose
7. 9600 1026 Emptying Hatch
8. 9600 0924 Temperature cut-out Water reservoir

ROHS (RESTRICTION OF HAZARDOUS SUBSTANCES)
Instructions for environmental protection:
Do not dispose of this product with the domestic refuse when no longer in use. Take it to a recycling station for electrical and electronic equipment instead.
For further information, see the symbol on the product, manual or packaging. Figure 12: Symbol
The different materials can be recycled as specified by their labelling.
You can help protect the environment by recycling or reusing the spent appliances or the materials in them. Take the product to a recycling centre without the sauna stones or the soapstone jacket (if fitted).
Contact your local authorities for details of your nearest recycling centre.

References

• Tylö - Mastering the art of well being

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