KENTSKY EF23B Recessed Electric Fireplace User Manual

KENTSKY EF23B Recessed Electric Fireplace

Product Information

• Specifications
  • Model Number: EF23BEF26BEF28BEF30BEF33BEF33WBEF36BEF40BEF50B
  • No venting required
  • 120V AC; 60 Hz; 1500 Watts

Product Usage Instructions

• WARNING
  • Read and understand this entire owner’s manual, including all safety information before plugging in or using this product. Failure to do so could result in fire, electric shock, or serious personal injury.
• CAUTION
  • Keep this owner’s manual for future reference. If you sell or give away this product, make sure this manual accompanies this product. Do Not Return This Item! Contact our customer service department for help first. Email: kentsky@kentskyhp.com
• Frequently Asked Questions (FAQ)
  • Why does the fan blow before the heat comes on, and after the heater is turned off?
  • Heat and cool gradually. The fan blows when the heater is first turned on, and the heat is still heating up. After the heater turns off, the fan will continue to blow air for 10 seconds. This allows the fireplace to cool slowly and helps prevent overheating.
  • What does the fireplace beep? Can I turn the beeping off?
  • The beeps indicate that the signal from the control panel or remote control has been received by the fireplace. The beeping cannot be turned off.
  • Why doesn’t the fireplace function change when remote control setting changes?
  • The fireplace function will only change if there is a beep after pressing the button. If you do not hear a beep, try again. If you hear a beep, the fireplace function will change to match the remote control setting.
  • Why does the remote control not work, or only work sometimes?
  • Check to make sure the batteries are good. If necessary, change to new batteries. If the remote control is not aimed properly, ifyou are too far away, or if you are too far off to the side, the signal may not reach the fireplace. Get closer, aim at the upper top corner of the screen (where the red heat indicator light is located), and try again.
  • How do I change from high heat to low heat?
  • The heater is controlled by the heater button on the control panel or the heater buttons on the remote control.
  • Is the thermostat setting accurate?
  • The temperature within a room can vary. Room size, fireplace location, air flow, sunlight, wall type (interior vs. exterior), insulation, etc. all affect temperature. The fireplace setting may not match your home thermostat exactly. This is normal. Try different thermostat settings on your fireplace until you find one that is right for you.

WARNING: Read and understand this entire owner’s manual, including all safety information before plugging in or using this product. Fail to do so could result in fire, electric shock, or serious personal injury.
CAUTION: Keep this owner’s manual for future reference. If you sell or give away this product, make sure this manual accompanies this product.

• Do Not Return This Item! Contact our customer service department for help first.
• kentsky@kentskyhp.com.

FREQUENTLY ASKED QUESTIONS

FAQ – FREQUENTLY ASKED QUESTIONS

Why does the fan blow before the heat comes on, and after the heater is turned off?

Heat and cool gradually. The fan blows when the heater is first turned on, and the heat is still heating up. After the heater turns off, the fan will continue to blow air for 10 seconds. This allows the fireplace to cool slowly, and helps prevent overheating.

What does the fireplace beep? Can I turn the beeping off?

The beeps indicate that the signal from the control panel, or remote control, has been received by the fireplace. The beeping cannot be turned off.

Why doesn’t the fireplace function change when remote control setting changes?

The fireplace function will only change if there is a beep after pressing the button. If you do not hear a beep, try again. If you hear a beep, the fireplace function will change to match the remote control setting.

Why does the remote control not work, or only work sometimes?

Check to make sure the batteries are good. If necessary, change to new batteries. If the remote control is not aimed properly, if you are too far away, or if you are too far off to the side, the signal may not reach the fireplace. Get closer, aim at the upper top corner of the screen (where the red heat indicator light is located), and try again.

How do I change from high heat to low heater?

The heater is controlled by the heater button on the control panel, or the heater buttons on the remote control.

Is the thermostat setting accurate?

The temperature within a room can vary. Room size, fireplace location, air flow, sunlight, wall type (interior vs. exterior), insulation, etc. all affect temperature. The fireplace setting may not match your home thermostat exactly. This is normal. Try different thermostat setting on your fireplace until you find one that is right for you.

TROUBLESHOOTING GUIDE

1.   Make sure the power cord is plugged into a functioning and properly grounded 15 Amp 120V AC electrical outlet.

2.    If the unit had been working, but then turned off by itself, the temperature limiting control may need to be reset. See page 8 for instructions.

3.    Check for damage to the power cord or plug. If damaged, DO NOT USE.

The control panel functions do not work.| 1.    Make sure the Power Switch on the control panel is turned on. If it is OFF, the functions will not work.

2.    If the Power Switch is ON, and the functions do not work, please e-mail us at kentsky@kentskyhp.com

The FLAME button

doesn’twork.

| 1.    Make sure the Power Switch on the control panel is ON.

2.   If the Power Switch is ON, and the functions do not work, please e-mail us at kentsky@kentskyhp.com

The heater does not work.| 1.    Make sure the Power Switch on the control panel turned on.

2.    Control Panel: Press the heater button on the control panel to override the thermostat at any time.

3.    Remote control: Make sure the thermostat is not set too low. If the thermostat is set lower than room temperature, the heater will not turn on.

4.    If none of these solutions work, please e-mail us at

kentsky@kentskyhp.com

The heater does not blow hot air when it turns on and off.| This is normal. The fans blow cool air while the heater gradually heat up. The fans blow after the heater turn off to cool the heater and prevent overheating.
The remote control does not work.| 1.    Make sure the battery is properly installed.

2.    Make sure the Power Switch on the control panel is turned on. The remote control will not work unless the POWER SWITCH on the control panel is turned on.

3.    Aim the remote control at the receiver.

4.    Remove objects that may be in the way. Items between the remote control and the remote control receiver will block the signal.

5.    Don’t press the remote control buttons too quickly. Give the unit time to respond to your commands.

Model Number:

• EF23B\EF26B\EF28B\EF30B\EF33B\EF33WB\EF36B\EF40B\EF50B
• NO VENTING REQUIRED
• 120V AC; 60 Hz; 1500 Watts

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