KIVI 24H740LW 24-Inch Smart TV User Manual

24H740LW 24-Inch Smart TV
User Manual

24H740LW 24-Inch Smart TV

Please read this manual before using the device.
This operating manual applies to color KIVI LCD TV, designed to receive broadcast television signals and contains the information necessary for the consumer for correct and safe operation.
Please use your smartphone to scan the QR code to contact the technical support service through the proposed communication channels.

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https://m.me/220808125161757

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tg://resolve?domain=HelperKIVI_bot

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https://clc.to/ae1OUA

BY: 8 820 032 100 86
RU: 8 800 600 10 15
KZ: 8 800 070 01 70
UA: 0 800 606 600
This user manual is included with the TV. An electronic version is also available to users. This guide is available at doc.kivismart.com/manual and the QR code on the left.

https://bit.ly/3hPO2bG

Important notice regarding software

Software license included with the product
The software for this product is made up of multiple software components, and each of these individual components is copyrighted by the developer.
This product uses a third-party software component specified in the User Agreement.
All content, including images, software code, logos, graphics, sounds, and services available through this device, belongs to third parties and is protected by copyright, patents, trademarks, and/or other intellectual property laws.
Such content and services are provided solely for your personal, non- commercial use. You may use content or services only with permission from the content owner or service provider. Without limiting the general meaning of the foregoing, you may not, unless permission is obtained from the respective owner of the content or services, modify, copy, republish, upload, publish, transmit, translate, sell, create derivative works, promote, or in any way distribute any content or services obtained using this device.
By starting to use the device, you acknowledge that there is no transfer or assignment of intellectual property rights to you, and this provision should not be interpreted as a transfer (alienation) and (or) assignment of any intellectual property rights. You acknowledge that you are liable in case you violate the intellectual property rights of the third parties, in particular copyright and related rights, as well as exclusive rights to an invention, utility model, industrial design, or trademark. You acknowledge that you are responsible for the legality of the use of applications that will be installed by you or by third parties after you start using the device. The manufacturer and/or the company importing KIVI TM products shall under no circumstances be liable for infringement of intellectual property rights of the third parties if the such infringement was caused by the creation, upload, posting, copying, or modification of information, materials, or images in the device made by you or third parties after you start using the device.

Warnings

| The TV is carrying high voltage. Do not try to disassemble the TV. Contact the authorized service
Center for assistance.| | Do not place or drop any objects on the surface of the TV. Do not spill liquid on the device.
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| To reduce the risk of fire or electric shock, do not expose the TV to rain or moisture.| | Do not place the TV on an unstable surface. TV falling may cause injury or damage to the device.
| Protect the TV from falling, bumps, and collisions with other objects, which may cause injury and damage.| | If you are not using the TV for a long time, unplug the power plug.
| Do not block the ventilation openings on the cabinet. The device should be used by children only under adult supervision.| | Do not expose the device to direct sunlight or other heat sources. Do not place open flame sources such as candles near the TV.
| Do not place the TV on a power cord.| | Observe the minimum distance between the TV and surrounding objects. Do not overheat the device.

General information

*Service life is the calendar period of product use for its intended purpose, starting from its introduction into circulation, during which the manufacturer (importer/supplier – legal entity accepting claims) guarantees its safety, ensures the possibility of its use, and is responsible for significant shortcomings arising from his fault.
**The manufacturer’s plant depends on the country of sale. Detailed information on the origin of the product in your region can be found on the packaging label or on the product itself.

Safety rules and warnings

• Use a certified cable with the HDMI logo. Otherwise, it may result in connection errors or the image may not be displayed.
• In order to ensure safety and to extend the life of the product, it is not recommended to use unlicensed software.
• Any damage, injury, or malfunction resulting from the use of unlicensed components or software is not covered by the warranty.
• Make sure that all screws in the stands or bracket are correctly inserted and tightened securely (if the screws are not tightened firmly enough, the TV may tilt after installation or be unstable).

Transportation

• The TV must be transported strictly in an upright position, without movement to the sides, in the box and packing
  materials in which the TV is delivered.

• Disconnect the power cord and all other cables before lifting or carrying the TV.

• When transporting, pay attention to the display marker on the box. Do not place the box on the side of the display.

• Transporting, unpacking, and carrying the TV is recommended to be done by two people.

• Hold the TV by the top and bottom of the cabinet. Never hold the device by the display or carry it by the stand.

Unpacking
Before using the TV, carefully remove the shipping tape without jerking so as not to damage the TV panel. You can turn on the TV for up to 1 minute to check the integrity of the matrix. This does not contradict the rules of operation.
Removing the shipping tape from the panels does not affect the warranty or return policy. There may be inscriptions and symbols on the film. It is recommended to remove the film before use.
The list of damages that prevent further use of the TV:

• the power cord or plug is damaged.
• the TV screen is damaged.
• if the TV gets wet.
• after the TV has been dropped.

The liquid crystal panel is a high-tech product. During operation, tiny black or colored dots may appear on the panel, which are noticeable only when you look at the screen closely at close range. Within certain limits, this effect is normal for this type of display and does not affect the device’s performance and image quality. An accurate assessment of the condition of the panel (and other potential malfunctions of the device) is carried out only by an authorized service center using special equipment.
Depending on the viewing position (left/right/top/bottom), the brightness and color of the panel may change. This is due to the structural features of the panel. This has nothing to do with performance and is not a malfunction. This symbol indicates that this product is double insulated between mains voltage and hazardous parts to the user. Only use original spare parts for maintenance.
At the end of its useful life, this product must be returned to the relevant drop-off point for recycling and disposal of the electrical and electronic equipment.
By ensuring this product is disposed of correctly you help preserve natural resources and prevent damage to the environment and human health that can otherwise occur if not handled properly.
For more information on the drop-off and disposal points of this type of equipment, please contact your local municipal authority or your household waste disposal company.

Terms and conditions for effective, safe use of goods

1. Read the manual carefully before using the TV. Keep this manual.
2. Observe all safety precautions.
3. Follow all the instructions.
4. Do not use this device near water.
5. Wipe the device with a dry cloth.
6. Do not block the ventilation holes, install in accordance with the instructions.
7. Do not install the device near heat sources.
8. Do not neglect the integrity of the power plug. If your outlet does not fit, contact a specialist.
9. Protect the power cord from accidental damage. The power cord must be positioned so that it cannot be stepped on or pinched on by objects placed on or near it. Particular attention should be paid to the places where the cord is connected to electrical outlets and devices.
10. Use only compatible accessories.
11. Turn off the device during lightning storms or when you are away for a long period.
12. The service and repairs should be provided by qualified personnel. Do not use a device damaged in any way (moisture ingress, damaged cable, etc.).
13. Do not cover the device and ventilation openings.
14. Do not use near open sources of fire.
15. Dispose of your device and accessories in accordance with applicable regulations and standards.
16. Use the device in a dry, clean, ventilated area.
17. Do not place containers with liquid on the device.
18. Distance from heating devices should be at least 1m, air temperature from +15 ° С to 35 ° С, and relative air humidity 55–70%.
19. Connect the TV using a relay or constant-voltage regulator to protect the TV from possible power surges.
20. Do not attempt to use for this device any equipment/cables with connectors other than those specified by the manufacturer of this product with this device.

Rules for cleaning the surface of the TV

1. If there is a shipping sticker on the TV screen, some dirt may remain after removing it. Remove dirt before watching TV.
2. When cleaning, the outer surface of the product and the screen may be scratched. To prevent scratches, wipe the outside of the TV and its screen with a soft LCD cleaning cloth.
3. Do not spray water or other liquids directly on the TV. Liquid entering the product may cause damage, fire, or electric shock.
4. Use a soft dry cloth to clean the TV cabinet. Do not use flammable liquids (such as benzine, thinners) or detergents.

To remove stubborn stains, you may apply a small amount of screen cleaner to the fabric. Turn off the TV and use a microfiber cloth to gently wipe the screen to remove grease and fingerprints. Clean the unplugged TV.

ATTENTION
TO AVOID THE RISK OF THE ELECTRIC SHOCK, DO NOT DISASSEMBLE THE DEVICE. USE THE SERVICES OF THE REPAIR SPECIALISTS.
ATTENTION:
To reduce the risk of fire or electric shock, do not use this device in high humidity.
This symbol indicates the electric shock hazard.
This symbol indicates the need to comply with the relevant instructions.

Specifications

Equipment:
TV set, remote control, operation manual, warranty card, stands 2 pcs, mounting bolts 4 pcs, hexagon, AAA batteries 2 pcs, energy efficiency label, technical sheet (microfiche).
*Package contents, appearance, and specifications of the product may differ or may be changed by the manufacturer without notice.
Indicators of power supply and electricity consumption refer to the operation of TV in the “Home” mode, indicators in the “Shop” mode may differ upward.

Installation

Installing the TV on a stand
The stand is recommended to be installed by two people.
Choose a smooth, flat surface on which you will perform the installation.
To protect the display and cabinet from damage, place a clean cloth on top of the surface or use the shipping envelope that came with your TV.
Place the TV on the display, holding it so that the center of gravity is not at the corners and sides. Remove the 4 fixing screws from the accessories package and fix the stand with them according to the symbols indicated on them (L – left, R – right). The instructions are drawn based on the front view of the TV.

To avoid damage, mount the TV securely to the wall according to the installation instructions.
Installing the TV on a bracket
The TV is recommended to be installed on the bracket by two people or a qualified technician.
The TV is not supplied with screws for mounting the device to the bracket.
Choose a smooth, flat surface on which you will perform the installation.
To protect the display and cabinet from damage, place a clean cloth on top of the surface or use the shipping envelope that came with your TV.
Place the TV on the display, holding it so that the center of gravity is not at the corners and sides. Mount the bracket elements using four screws matching the width of the holes in the TV. To select a bracket, refer to the VESA parameters indicated in this manual. Connecting the antenna to the TV

Note:
The manufacturer, importer, and supplier are not responsible for damage to TV components as a result of high voltage supply through the antenna port.
Input impedance: 75Ω
For stable reception of digital TV channels, we recommend using an outdoor antenna with an amplifier (gain of 30 dB or more).

Front Panel

1. IR sensor for remote control

2. LED status indicator (blue – TV in standby mode, response to the signal of the IR remote control.
   Inactive – TV is on or no power supply)

3. Joystick control

RC (remote control)
The operating range of the remote control (remote control) is up to 10 meters (in the absence of interference or other signal obstacles)
To use the remote control, you first need to insert the batteries as shown in the schematic picture (the schematic image of the remote control may differ from the real one). For correct operation of the remote control, point it at the IR (infrared) sensor of the TV. We recommend using only alkaline batteries.

Do not mix new batteries with old ones. This can cause overheating and battery leakage. Batteries should not be exposed to direct sunlight, fire, or electric heaters. Do not insert non-rechargeable batteries into the charger. Do not store batteries in the remote for more than one month when not in use.

The terms HDMI and HDMI High-definition Multimedia Interface and logo HDMI are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Manufactured under license from DOLBY LABORATORIES. The DOLBY, DOLBY AUDIO, and double D symbols are trademarks of DOLBY LABORATORIES.

Remote control (RC18)

Key assignment:

| To put the TV on standby, turn off or turn on the power. To put the TV into sleep mode, make a short press. To put the TV into standby mode, hold down the button and confirm with OK
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INPUT| Choose from a variety of input sources.
| Click to open NETFLIX.
| Click to open YouTube.
Subtitles| To turn on subtitles in DTV mode.
| Click to stop media playback.
| To disable or enable audio output from the speaker.
| Fast reverse playback.
| Fast forward playback.
| Start playback. Pause playback.
| Press to call the media service.
| Press to display the EPG in TV mode
| Click to display channel information.
| Press to navigate the OSD menu. OK confirms the selection.
| Return to the previous menu.
| Press to open or close the OSD menu.
| Click to open the home page.
| Adjust the sound level.
| To access the next or previous channels.
| Activation of the search menu.
0-9| For direct access to channels and on-screen input.
| Go to the last viewed channel.
| Execute specific commands as instructed in various applications and settings menus.
| Opening the settings menu

• Voice search function available on RC20 and/or RC40/60 remotes (purchased separately).
• Package contents and appearance may differ or may be changed by the manufacturer without notice.
• Remote infrared RC18 does not support Bluetooth pairing.

Connection ports

Connecting devices
This TV is compatible with the majority of video playback devices. You may connect audio, video, and other devices to it according to this manual and manuals of other devices.
The TV can be connected to the following devices: Blueray, Android TV Box, Game console, Audio system, etc.
HD, FHD models

DC IN| Input for external power supply 12V 3A| L/R| Composite audio input
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USB| Input for USB devices (500mA)| VIDEO| Composite video – input
HDMI| HDMI type input| LAN| Ethernet – input
Antenna| Antenna connection port| HEADPHONE| Headphone out (3.5mm)
CI| CAM module connection port| OPTICAL OUT| Optical output
Mini AV IN| Composite audio / video input| |

Note:

1. Some adapters and devices may work improperly, as they transmit the signal in non-standard ways.
2. All external devices should be connected when the TV is off.
3. The maximum load on the USB port should not exceed 0.5A.

Connecting a CI Conditional Access Card
CAM – a CI Card Module can be purchased from your local digital cable service provider and can be provided with information on using the CI Card. If you have any difficulties when working with the CI card, please contact the service provider.

Due to the constant improvement of the products, the names of individual menu modes, the designation of some connectors on the connector panel and the place of their application, as well as the performance of certain ergonomic TV control functions, depending on the software version, may slightly differ from those described and depicted in this manual. which does not significantly affect the operation of the TV.

System settings and functions

Initial setup
When you turn on the TV for the first time, an installation wizard will prompt you for basic settings.
Please follow the prompts on the screen.

Press▼▲ to select the system language and press the OK button to confirm the selection.
Pairing the remote* control. Press the Left button at the same time ◄ and the Menu button . Press OK after 5 seconds. After the remote control is paired, you can use the remote control via Bluetooth, it will be possible to use voice input. If you do not need to use the remote control by means of Bluetooth, you can press the Back or Right button to skip this step.

• The included RC18 does not support Bluetooth pairing. To expand the functionality of using the TV, we recommend purchasing an RC60 remote control.
  Optional: Connect your Android phone to your TV to tune TV from your smartphone, or select “Skip” to skip this step.

Press▼▲ to make a Wi-Fi connection, press the OK button, and enter the network password. You can also use Ethernet (wired internet connection).
To use Google services, you should “Accept” the terms of use and log in with your Google account (your Gmail mail).
Enter the 4-digit system password using the remote control buttons or the on- screen keyboard. This password will be requested when the parental control function is enabled. Remember or write down your password.

To select a TV use mode, press ▼▲ the button and press OK to confirm.
Confirm the selected mode again, select “Yes” to confirm the selected mode, or select “No”. to return to the previous step.
By activating the Chromecast function, your TV will be available to stream content from smartphones connected to your home network. This function, like some other settings, can be activated later.

To select the tuner mode for searching, press ▼▲, select, and press OK to confirm.
The TV starts scanning the channels. Prior to this operation, make sure that your antenna or provider cable is connected to the TV according to the instructions.
Complete the TV setup by following the instructions on the screen.
Main screen
Press the HOME button to go to the main menu page.

| – Open Google Assistant, start a voice search or use voice input.
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| – Frequently used applications (frequently used applications can be added/removed/changed by you if necessary).
APPs: Tap to go to the Apps screen, where all installed apps are listed (by default, the entire list is not visible on the Home screen).
| Notification: Show notifications.
| Inputs: Icon for selecting an input source.
| Network & Internet: Icon for network settings such as Wi-Fi.
| Settings: Here you can configure various system parameters.

Settings

Press ▼▲, select the gear icon, and press OK to enter System Settings.
Network and Internet
Press▼▲, to select Network & Internet.
Press the OK button to configure.
Follow the instructions on the screen to set up.

Channel setup

Channels: Select channel sources on the screen.
Antenna: When you select Antenna as the source, the TV can receive analog (ATV) or digital (DVB-T/DVB-T2) television.
Cable TV: When set to Cable TV, the TV can receive both analog and QAM broadcast signals.
Adding channels to favorites.
To add the desired channel to the list of favorites, while watching press the Options button on the remote control, then Up, and select the appropriate item. To display the list of favorite channels, press OK and, after the list of channels appears, the Blue button on the remote control while watching TV channels.
Antenna

Main menu -> Settings -> Channel -> Channel installation mode
Select a mode and select Antenna.
Go to Main Menu -> Settings -> Channel -> Channels.
Start scanning in the selected mode.
You can also manually tune the channels if necessary or change their distribution in the list.
Note: The aspect ratio mode in the “Full Screen” image settings is intended for use with external sources connected via HDMI (in particular, a PC). The work of broadcast channels with this setting may differ from standard work.
Cable

Main menu -> Settings -> Channel -> Channel installation mode
Select a mode, and select Cable TV.
Select Main Menu – Settings – Channel -Channels.
Select the channel scan mode, with a choice of local operators and the default scan mode.
Channel scan: automatic search with the ability to set some parameters (Advanced, Full, Fast).
Single RF Channel Scan: Manual Scan
Signal sources (inputs)

Inputs: Configuring TV operation with external devices.
Control HDMI devices: Activates the submenu of HDMI CEC functions.
CEC/ARC: Consumer Electronics Control (CEC) – consumer electronics management. ARC is an updated CEC technology and stands for Audio Return Channel.
By connecting an ARC / CEC-enabled device to the HDMI ARC port on your TV, you can control the power, volume, and other functions using your TV remote. In most cases, it will also be easy to transfer the TV sound to the device automatically, without turning off built-in TV speakers. The connected device must also support ARC for this function to work.
Activate the function in HDMI settings
Automatically disconnect the device: disconnect HDMI devices together with the TV.
Automatically turn on the TV: automatically turn on the TV with an HDMI device.
HDMI EDID ver.: setting the EDID version.

Power

Auto power-off: switching the TV to sleep mode after 10, 20, 30, 40, 50, 60, 90, 120 minutes.
Sleep timer: TV power-off after 30 to 240 minutes, or the option turn off.
Without picture: TV backlight turn-off.

Picture

Image mode: Choose between Custom, Standard, Vivid, Sports, Movie, Game, or Power Saving.
Adjustment: Tint/Sharpness/Gamma/Color Temperature/Advanced Video Settings/Color Settings.
HDR: Enables recognition of TV HDR files.
Improved video codec: Activation of receiving 4K content from external devices.
Default reset: Reset all picture settings to factory default values.

Sound

Sound style: Choose between User, Standard, Live Sound, Sports, Movie, Music, and News.
Equalizer: Adjusts the sound parameters manually.
Loudspeakers: Choose between audio output sources.
ARC support: In order to enable support for ARC mode, you need to go to Settings -> Sound -> Speakers and select “External audio system”. ARC mode is enabled by default.
Digital output: Select between sound modes: Auto, Skip, PCM, Dolby Digital Plus, Dolby Digital.
Digital SPDIF latency: Adjusts digital audio output.

Automatic volume control:
Default reset: Reset all sound settings to factory default settings.
Reset
Press the OK button to enter the submenu.
This operation will return the TV to its original state.
Reset – Reset – Delete All
Remote control and accessories
In this menu, you can pair Bluetooth devices *.
To connect the standard remote control, follow the instructions for the description of the remote control.
To pair other devices, make sure the device is in search or pairing mode.
Multimedia player
Play media files from internal memory or USB device.

From the TV Main Menu select MuliMediaPlayer to display video, photo, or text. When using a USB flash drive, you can view the corresponding files in the USB section.
Note: TV menu, functions, applications, and system appearance may differ from the real one.
The TV can also be compatible with wired and wireless joysticks, controllers, keyboards, mice, and other devices that support the Android TV system. As well as joysticks Microsoft Xbox One, Microsoft Xbox 360, Sony DualShock 4, Logitech F310 / F510 / F710

• Bluetooth remote control pairing only applies to KIVI remote controllers that support this function.

**Launcher KIVI media *
The KIVI media launcher consists of categories:
Home screen: Menu, TV channels
Recommendations:** Movies, Applications, System.

The menu screen contains the categories:
Applications, TV channels, Movies, Cartoons, Sports, Games, Benefits, and Settings.
When changing categories, the category screen and splash screen change.
To activate the TV channels, you must accept the user agreement and enter the phone number.
After entering the phone number, confirm the activation with the code from SMS.
KIVI Media settings. They are started by pressing the “Menu” button on the remote control when the user is on the main screen of KIVI Media. Among the features: Quick jump to the main TV settings, Quick jump to WiFi settings, The ability to set a photo or video as a background for KIVI Media, Fix the background – increases the priority of the set photo/video background so that it is displayed on top of all posters in the available sections of the launcher

• Launcher is started by the KIVI-media button

Troubleshooting

A smart TV is a technological device with software. In addition to malfunctions related to the hardware, in case of non-standard operation of the TV, first of all, try to disconnect the TV for 30 seconds. If this is observed in joint work with other external devices (set-top box, router, etc.), we recommend you to disconnect the connected device.

Unstable or missing terrestrial / cable TV signal| 1. Does not find channels, channels are shown with image distortion or sound interruptions (antenna)
2. Does not find channels, channels are shown with image distortion or sound interruptions (cable)| 1. For stable reception of DVB-T2 (digital) and ATV (analog) signals, we recommend using an outdoor antenna with an amplifier (gain of 30 dB or more).
Additional power supply for the antenna input from the TV side is not provided and cannot be supplied through the USB ports of the TV.
Point the antenna towards the nearest TV tower.
If an indoor antenna is used, raise it higher, rotate it around its axis and move it indoors.
Make sure the Antenna is selected under Settings – Channel – Channel Installation Mode.
Tune channels manually (manual tune will show signal level and quality). For a stable picture and sound, the indicators should be from 50% and higher.
Check the integrity of the cable.
2. When using cable TV (DVB-C) or a common house antenna, we recommend connecting without using a splitter (splitter). If possible, connect the TV to a different antenna cable.
Make sure Cable TV is selected under Settings – Channel – Channel Installation Mode.
Tune channels manually (manual tune will show signal level and quality). Check the integrity of the cable.
Use a signal preamplifier.
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No sound output to external speakers| 1. Connecting acoustics via Bluetooth
2. Connecting acoustics via HDMI
3. Connecting acoustics via AUX (3.5 headphone jack)
4.  Connecting acoustics to optics| 1. Connect the acoustics via Bluetooth through the Settings – Remotes and accessories – Add device menu. Follow the operating instructions for the acoustics to select the audio input and switch it to synchronization mode.
2. Connect the acoustics to the TV in the HDMI (ARC) connector.
In the menu Settings – Sound – Speakers select “External audio system”. In the Settings – Device Settings – Inputs – HDMI EDID Version – set the value to “EDID 1.4”
In Settings – Device Settings – Sound – Digital Output – select Auto, Skip, PCM, etc. according to the supported mode. Follow the instruction manual of the acoustics for the correct order of connection and selection of the audio input.
3.  Make sure that the audio cable is fully connected to the TV in the 3.5 (HEADPHONE) jack. Follow the instruction manual of the acoustics for the correct order of connection and selection of the audio input.
4.  Connect the acoustics to the TV to the OPTICAL connector. In Settings – Device Settings – Sound – Digital Output – select Auto, Skip, PCM, etc. according to the supported mode. Follow the instruction manual of the acoustics for the correct order of connection and selection of the audio input.
Using the VOL button on the KIVI remote control, reduce the TV sound volume until it is completely muted. Using the remote control from the acoustics, increase the sound to the required level.

Using a web browser as a video viewer or listening to music can lead to its closure and malfunction of the TV as a whole.
Use multimedia apps that are content-responsive. For example, YouTube, Netflix, etc.

Scan the QR code with your smartphone camera or Viber

kivismart.com

References

• KIVI – Smart TV. European brand

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