Hamilton Beach 49902 Flex Brew TRIO Coffee Maker Instruction Manual

June 14, 2024
Hamilton Beach

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Hamilton Beach 49902 Flex Brew TRIO Coffee Maker

Hamilton-Beach-49902-Flex-Brew-TRIO-Coffee-Maker-
product

Product Information

The FlexBrew TRIO is a versatile coffee maker designed to brew single-serve coffee, full-pot coffee, or even hot water for tea or hot chocolate. It features a compact design and comes with a carafe for brewing full pots of coffee.

Specifications

  • Model: FlexBrew TRIO
  • Manufacturer: Hamilton Beach
  • Power: [Insert power rating]
  • Capacity: Single-serve and carafe
  • Dimensions: [Insert dimensions]
  • Weight: [Insert weight]

Usage Instructions

Important Safety Precautions

  1. Read all instructions provided in the user manual before using the coffee maker.
  2. This coffee maker is not intended for use by individuals with reduced physical, sensory, or mental capabilities unless supervised by someone responsible for their safety.
  3. Always supervise children when they are using or near the coffee maker to prevent accidents.
  4. Avoid touching the hot surfaces of the coffee maker. Use handles or knobs to operate it.
  5. Do not immerse the cord, plug, or coffee maker in water or any other liquid to avoid electric shock.
  6. Unplug the coffee maker when not in use, before cleaning, and allow it to cool down.
  7. Operate the coffee maker on a flat surface away from the edge of the counter to prevent tipping.
  8. Do not use the coffee maker if the supply cord or plug is damaged. Contact customer service for repairs.
  9. Never use any accessory attachments not recommended by the manufacturer.
  10. Use only the provided carafe with the coffee maker.
  11. Avoid using the coffee maker outdoors.
  12. Ensure the cord does not hang over the edge of the table or come into contact with hot surfaces.
  13. Do not place the coffee maker on or near a hot gas or electric burner or in a heated oven.
  14. The carafe is designed for use with this coffee maker and should not be used on a range top or in a microwave oven.
  15. Do not set a hot carafe on a wet or cold surface.
  16. Do not use a cracked carafe or one with a loose or weakened handle.
  17. Avoid cleaning the carafe with cleansers, steel wool pads, or other abrasive materials.
  18. Ensure the carafe lid is securely in place during the brew cycle and when pouring coffee. Do not use force when placing the lid on the carafe.
  19. Before disconnecting the coffee maker, turn off the controls and remove the plug from the wall outlet. Never pull the plug from the power cord.
  20. The warming plate may remain hot after the coffee maker is turned off. Handle it with caution to avoid burns.

Frequently Asked Questions (FAQ)

  1. Can I use this coffee maker to brew single-serve coffee?
    Yes, the FlexBrew TRIO can brew both single-serve coffee and full pots of coffee using the provided carafe.

  2. Can I use any type of carafe with this coffee maker?
    No, only the carafe provided with the coffee maker should be used to ensure proper functioning and safety.

  3. Is it safe for children to use this coffee maker?
    Children should only use this coffee maker under close supervision to prevent accidents. It is recommended that adults handle the brewing process.

  4. How do I clean the carafe?
    The carafe should be cleaned with mild detergent and warm water. Do not use abrasive materials or cleansers that may damage the carafe.

  5. Can I use the coffee maker outdoors?
    No, the coffee maker is intended for indoor use only. Using it outdoors may pose safety risks.

READ BEFORE USE
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IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and/or injury to persons, including the following:

  1. Read all instructions.
  2. This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they are closely supervised and instructed concerning use of the appliance by a person responsible for their safety.
  3. Close supervision is necessary when any appliance is used by or near children. Cleaning and user maintenance shall not be done by children without supervision. Children should be supervised to ensure that they do not play with the appliance.
  4. Do not touch hot surfaces. Use handles or knobs. Care must be taken, as burns can occur from touching hot parts or from spilled, hot liquid.
  5. To protect against electric shock, do not place a cord, plug, or coffee maker in water or other liquid.
  6. Unplug from the outlet when either the coffee maker or clock is not in use and before cleaning. Allow to cool before putting on or taking off parts and before cleaning the appliance.
  7. The coffee maker must be operated on a flat surface away from the edge of the counter to prevent accidental tipping.
  8. Do not operate any appliance with a damaged supply cord or plug, or after the appliance malfunctions or has been dropped or damaged in any manner. Supply cord replacement and repairs must be conducted by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard. Contact Customer Service for information on examination, repair, or adjustment as set forth in the Limited Warranty.
  9. The use of accessory attachments not recommended by the appliance manufacturer may cause injuries.
  10. Use only the carafe provided with the appliance.
  11. Do not use outdoors.
  12. Do not let the cord hang over the edge of the table or counter or touch hot surfaces, including the stove.
  13. Do not place the coffee maker on or near a hot gas or electric burner or in a heated oven.
  14. The carafe is designed for use with this coffee maker. It must never be used on a range top or in a microwave oven.
  15. Do not set a hot carafe on a wet or cold surface.
  16. Do not use a cracked carafe or one with a loose or weakened handle.
  17. Do not clean the carafe with cleansers, steel wool pads, or other abrasive materials.
  18. Be certain the carafe lid is securely in place during the brew cycle and when pouring coffee. Do not use force when placing the lid on the carafe.
  19. To disconnect the coffee maker, turn the controls to off ( ) and then remove the plug from the wall outlet. To unplug, grasp the plug and pull from the outlet. Never pull from the power cord.
  20. The warming plate may remain hot after the coffee maker is turned off.
  21. WARNING! To avoid hot water spraying from the piercing needle, do not lift the lid during the brewing process.
  22. Do not use the appliance for other than intended use.
  23. Scalding may occur if the lid is removed during the heating cycle.
  24. WARNING! To reduce the risk of fire or electric shock, do not remove the bottom cover. No user-serviceable parts are inside. Repair should be done by authorized service personnel only.
  25. Do not place the coffee maker in a cabinet when in use.
  26. CAUTION! Cut Hazard: Removable single-serve pod holder contains a sharp needle. Use caution when handling.
  27. CAUTION! Cut Hazard: The piercing needle is sharp. Use caution when cleaning.

SAVE THESE INSTRUCTIONS

Other Consumer Safety Information

This appliance is intended for household use only.

WARNING
Electrical Shock Hazard: This appliance is provided with a polarized plug (one wide blade) to reduce the risk of electric shock. The plug fits only one way into a polarized outlet. Do not defeat the safety purpose of the plug by modifying the plug in any way or by using an adapter. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, have an electrician replace the outlet.

The length of the cord used on this appliance was selected to reduce the hazards of becoming tangled in or tripping over a longer cord. If a longer cord is necessary, an approved extension cord may be used. The electrical rating of the extension cord must be equal to or greater than the rating of the appliance. Care must be taken to arrange the extension cord so that it will not drape over the countertop or tabletop where it can be pulled on by children or accidentally tripped over.

To avoid an electrical circuit overload, do not use another high-wattage appliance on the same circuit with this appliance.

Parts and Features

Before first use:
Wash all removable parts in hot, soapy water. Rinse and dry. Brew one cycle with water on each side and discard the water.

Hamilton-Beach-49902-Flex-Brew-TRIO-Coffee-Maker-fig-
\(2\)

1 Carafe Side Lid
2 Carafe Water Reservoir (with markings for measuring)
3 Brew Basket
4 Swivel Shower Head
5 Control Panel
6 Carafe
7 Warming Plate
8 Removable Cup Rest/Storage Container
9 Cord Storage
10 Funnel
11 Single-Serve Lid Latch
12 Removable Single-Serve 56 oz. Water Reservoir with Removable Lid
13 Removable Single-Serve Brew Basket for Ground Coffee with Hinged Lid

and Handle
14| Gray Removable Single-Serve Pod Holder with Handle
15| Gray Removable Needle Holder with Black Seal
16| Piercing Needle
17| Black Seal
18| Single-Serve Side Lid

How to Brew a Single-Serve Pod

WARNING Burn Hazard.
If overflow occurs, unplug and allow the coffee maker to cool. To avoid hot coffee overflowing:

  • Fully insert cup or travel mug on cup rest.
  • Do not lift the lid during the brewing process.
  • Use an appropriate-sized cup or travel mug for your brew size.
  • If the brew cycle is stopped early, the coffee must be drained. Return the cup or travel mug to the cup rest. Press the BREW NOW I/ Button. Failure to drain the cup or travel mug can cause the next cup brewed to overflow.

CAUTION Cut Hazard
The removable single-serve pod holder has a sharp needle. The piercing needle on the underside of the lid is also sharp. Use caution when handling.

NOTES:

  • If the Lid is opened after the BREW NOW I/ or CARAFE ( ) button is pressed, discard the contents of the cup or travel mug. Discard used pod. Add a new pod and press the BREW NOW I/ button to restart the brewing cycle.
  • Use only cold water in the Reservoir. Do not use hot water.
  • Do not reheat coffee in the machine.
  • Do not use creamer or nondairy creamer in the Reservoir.
  • After brewing hot cocoa single-serve pods, immediately brew a water-only cycle without a single-serve pod to avoid the possibility of clogging the Piercing Needle.
  • Press the BREW NOW I/ button again to stop brewing mid-cycle.
  • If the brew indicator light flashes three times, the Lid is not closed. Lower Lid until it clicks to lock. Press the BREW NOW I/ button.
  • Do not brew coffee without Removable Needle Holder locked into place.
  1. Lift up the Single-Serve Water Reservoir and remove the Lid. Add water to at least the MIN fill line (15 oz. [444 ml]) or the MAX fill line (56 oz. [1.65 L]). Add the Lid and place the Water Reservoir on to Coffee Maker.
  2. Plug into an outlet. Press the SINGLE button if not selected.
  3. Press the CUP SIZE button and select 6, 8, or 10 oz for best flavor.
  4. Lift the Lid Latch until the Lid stays in place.
  5. Place Gray Removable Single-Serve Pod Holder in Funnel.
  6. Place a pod into a Single-Serve Pod Holder. Do not remove the foil.
  7. Close the Lid and snap in place to pierce the single-serve pod.
  8. Press the BREW STRENGTH button to select Regular or Bold.
  9. Use the Cup Rest for a cup or mug and remove the Cup Rest for a travel mug.
  10. Press the BREW NOW I/ button to start brewing. The brew indicator light will light up to show that the Coffee Maker is brewing.
  11. As the machine is brewing the display will show the volume of coffee dispensed.
  12. Coffee Maker will shut off automatically when brewing is complete.
  13. Unplug.
  14. Single-Serve Pod Holder should be rinsed after every use.

How to Brew Single-Serve Ground Coffee

WARNING Burn Hazard.
If overflow occurs, unplug and allow the coffee maker to cool. To avoid hot coffee overflowing:

  • Fully insert cup or travel mug on cup rest.
  • To avoid overflow, keep ground coffee below the MAX fill line.
  • Do not lift the lid during the brewing process.
  • If the brew cycle is stopped early, the coffee must be drained. Return the cup or travel mug to the cup rest. Place a mug on the cup rest. Press the BREW NOW I/ button. Failure to drain the cup or travel mug can cause the next cup brewed to overflow.

CAUTION Cut Hazard
The piercing needle on the underside of the lid is sharp. Use caution when handling.

NOTES:

  • Use only cold water in the Reservoir. Do not use hot water.
  • Do not reheat coffee in the machine.
  • Do not use creamer or nondairy creamer in the Reservoir.
  • Do not use hot cocoa powder or mix in Brew Basket.
  • If finer ground coffee is used, coffee will continue to drip after the light has gone off.
  • Press the BREW NOW I/ button again to stop brewing mid-cycle.
  • If the brew indicator light flashes three times, the Lid is not closed. Lower Lid until it clicks to lock. Press the BREW NOW I/ button.
  • Do not brew coffee without a Removable Brew Basket in place.
  • If you have sediment from coffee, add a #1 paper cone coffee filter to the Removable Brew Basket.
  • Do not brew coffee without Removable Needle Holder locked into place.
  1. Lift up the Single-Serve Water Reservoir and remove the Lid. Add water to at least the MIN fill line (15 oz. [444 ml]) or the MAX fill line (56 oz. [1.65 L]). Add the Lid and place the Water Reservoir on to Coffee Maker.
  2. Plug into an outlet. Press the SINGLE ( ) button if not selected.
  3. Press the CUP SIZE button and select 6, 8, 10, 12, or 14 oz.
  4. Lift the Lid Latch until the Lid stays in place.
  5. Open the Brew Basket Lid; then place the Removable Brew Basket on the countertop.
  6. Add ground coffee to the Removable Brew Basket: 3 tablespoons (15 g) maximum.
  7. Close Brew Basket Lid. Place Brew Basket in Funnel.
  8. Close the Lid and snap it in place to latch the Lid closed.
  9. Press the BREW STRENGTH button to change strength to Bold, if desired.
  10. Use the Cup Rest for a cup/mug, or remove the Cup Rest for a travel mug.
  11. Press the BREW NOW I/ button to start brewing. The brew indicator light will light up to show that the Coffee Maker is brewing.
  12. As the machine is brewing the display will show the volume of coffee dispensed.
  13. The Coffee Maker will shut off automatically when brewing is complete.
  14. Unplug.
  15. Single-Serve Pod Holder should be rinsed after every use.

How to Brew a Carafe

WARNING Burn Hazard
If filter basket overflow occurs, unplug the coffee maker and allow the coffee in the filter basket to cool before removing the filter basket.

To avoid hot coffee overflowing:

  • When using decaffeinated coffee, do not exceed the coffee manufacturer’s recommended serving amount. Use only the carafe supplied with your unit or its exact replacement.
  1. Plug into an outlet.
  2. Lift the lid. Rotate the Swivel Shower Head over the Water Reservoir and remove the Brew Basket.
  3. Place a basket-style paper filter in the Brew Basket.
  4. For each cup of coffee, place 1 tablespoon (5 g) of coffee into the filter. Maximum capacity is 60 g for up to 12 cups.
  5. Fill the Carafe with up to 12 cups of cold water and pour it into the Carafe Water Reservoir.
  6. Place the Brew Basket into the holder and lower the Lid. The shower head will go back into place when the Lid is lowered.
  7. Press the CARAFE ( ) button.
  8. Place the Carafe, with its lid attached, on the Warming Plate.
  9. Press the BREW STRENGTH button to change strength to Bold, if desired.
  10. Press the BREW NOW I/ button to start brewing. The brew indicator light will light up to show that the Coffee Maker is on.
  11. Press the BREW NOW I/ button to turn it off.
  12. Unplug.
  13. The Brew Basket and Carafe should be rinsed after every use.
  • Automatic Shutoff: The Automatic Shutoff feature shuts off the Coffee Maker two hours after the brew cycle begins.
  • NOTE: The unit will only brew on one side at a time.
  • Pause and Serve: To serve coffee during the brewing cycle, remove the Carafe and pour a cup. By removing the Carafe, the flow of coffee from the bottom of the Filter Basket will stop.
  • CAUTION Burn Hazard. The carafe must be replaced within 20 seconds of being removed to prevent overflow.
  • NOTE: Bold mode will require additional time to complete a brewing cycle. Coffee Maker remembers the last brew option selected. If unplugged, the Coffee Maker defaults to Regular.

Tips for Best-Tasting Coffee

  • All coffees are made from either arabica beans robusta beans, or some combination of both. Arabica beans are slightly more expensive but tend to produce better-tasting coffee.
  • Ground coffee will become stale much faster than whole beans. If buying preground coffee, choose a package with the latest expiration date or a smaller quantity.
  • If grinding whole beans, set your coffee grinder on a fine/medium grind. This will yield the best-tasting grounds. Try to use freshly ground coffee within about a week of grinding.
  • Using a water filter, filtered water, or bottled water will yield better-tasting coffee than tap water.
  • Use approximately 1 tablespoon (5g) of grounds for each cup of coffee being made. To avoid overflow, use slightly less grounds (3/4 tablespoon [4 g]) when brewing decaf or flavored coffees. Also, be aware that using coffee that is ground too finely may also cause the Filter Brew Basket to overflow.
  • Make sure your Coffee Maker is clean. See the “Care and Cleaning” section.

Delay Brew

For Carafe Side Only

NOTE:
The unit will only brew on one side at a time. Single-serve side cannot be used while the Carafe side is programmed.

  1. Time must be set before the Coffee Maker can be programmed. Press and pulse the SET TIME ( ) button for the correct hour in the AM or PM. Wait 3 seconds. Pulse or hold to set minutes.
  2. To program, press and hold the DELAY BREW ( ) button. The start time is visible in the display and 19:99 flashes as default.
  3. While continuing to hold the DELAY BREW ( ) button, pulse the SET TIME ( ) button to set the desired brewing hour in the AM or PM. Wait 3 seconds; minutes will flash. Pulse to set minutes. Release the DELAY BREW ( ) button. Press and release the DELAY BREW ( ) button again to activate the automatic brew. DELAY BREW light will illuminate.

TIP:
To check the start time, press and hold the DELAY BREW ( ) button. The time you set will be displayed and can be changed by repeating the steps above. Press DELAY BREW ( ) button to reactivate the automatic brew and the light will illuminate.

Care and Cleaning

  • WARNING Shock Hazard.
    Do not immerse the cord, plug, or coffee maker in any liquid.

  • WARNING Burn Hazard.
    Failure to allow the coffee maker to cool down may cause hot water or coffee to spray from the piercing needle. Use caution when cleaning.

  • CAUTION Cut Hazard.
    The removable single-serve pod holder has a sharp needle. The piercing needle on the underside of the lid also is sharp. Use caution when handling.

General Cleaning

  1. Unplug and allow to cool.
  2. Hand wash all removable parts in hot, soapy water. Rinse and dry or wash in the top rack only of the dishwasher. DO NOT use the “SANI” setting when washing in the dishwasher. “SANI” cycle temperatures could damage your product.
  3. Wipe the outside of the Coffee Maker with a soft damp cloth.

Clogged Needle

  1. Unplug and allow to cool.
  2. Remove the Gray Removable Needle Holder in the Lid by turning counterclockwise from the locked icon ( ) to the unlocked icon ( ).
  3. Bend a small paper clip. Insert the tip of the paper clip through the hole of the Piercing Needle and up into the shaft of the Piercing Needle to ensure the grounds have been removed.
  4. To replace the Gray Removable Needle Holder, insert a tab between the lock icon ( ) and the unlock icon ( ) and turn clockwise to lock.
Routine Cleaning

All coffee makers should be cleaned at least once a month (once a week for areas with hard water).

To Clean Carafe Side:

  1. Plug into an outlet.
  2. Press the CARAFE ( ) button.
  3. Pour 2 cups (473 ml) of plain white vinegar into the Carafe Water Reservoir. Place the Carafe underneath to catch vinegar.
  4. Press the BREW NOW I/ button once. After 30 seconds, press the BREW NOW I/ button again to stop brewing and allow the vinegar to clean. After 30 minutes, press the BREW NOW I/ button and allow it to finish the brew cycle. When the brew cycle is finished, empty Carafe and rinse. Run 2-3 additional cycles, using cold tap water. The Carafe side is cleaned and ready to brew coffee.
  5. Unplug.

To Clean Single-Serve Side:

  1. Remove the Single-Serve Water Reservoir and discard the water. Add 1 1/2 cups (355 ml) plain white vinegar to Reservoir and return to place.
  2. Plug into an outlet.
  3. Press the CUP SIZE button and select a mug larger than 10 ounces.
  4. Pour 1 cup (273 ml) of plain white vinegar into Single-Serve Water Reservoir. Place a 15 oz. (444 ml) or larger cup or travel mug underneath to catch vinegar.
  5. Select 8 oz or 10 oz size and press the BREW NOW I/ button. When the solution starts dispensing, press the BREW NOW I/ button again to stop brewing and allow the vinegar to clean. After 30 minutes, press the BREW NOW I/ button and allow it to finish the brew cycle. Empty Reservoir and fill with cold tap water; run 2-3 additional cycles. The unit is cleaned and ready to brew coffee.
  6. Unplug.

Troubleshooting

Single-Serve Side

The coffee Maker will not brew/coffee not dispensing

  • Piercing Needle may be clogged. Always remove the Gray Removable Needle Holder. Clean Piercing Needle in Lid of Coffee Maker as shown on page 9.
  • Mineral deposits have formed. Clean the Coffee Maker following the directions in the Care and Cleaning section.
  • Too little water. Need 15 oz. (444 ml) or more.

Coffee tastes bad.

  • Too much water was added or too much or too little ground coffee was added. Change the ratio of water to coffee grounds or use less water with coffee pods.
  • Poor coffee quality and freshness.
  • Poor water quality. Use filtered or bottled water.
  • Soft water causes poor coffee extraction, which leads to poor-tasting coffee. Use filtered, spring, or bottled water.

Coffee sediment in the cup.
Try a coarser grind of coffee, or add a #1 paper cone coffee filter to Removable Brew Basket. Make sure the hinged Lid is closed on the Removable Brew Basket.

Water on a counter under the unit.
Overfilled Water Reservoir. Do not add more than 40 oz. (1.2 l) of water. Some mugs/cups do not pour cleanly and can dribble water down the side of a cup and onto the counter.

Bubbles in the reservoir indicate high pressure. One of the following occurred.

  • The lid opened during brew or after FIL H2O error. Don’t open the lid during brewing and keep the lid closed for 1 minute after the FIL H2O error.
  • Needle clogged. Follow the “Clogged Needle” instructions.
  • Grounds basket loaded with too much fine-grind coffee. Use a lesser amount of ground coffee. 3 tablespoons (44 ml) is the maximum amount of grounds to brew.

Control Panel Notifications:

  • CLOSE LId: Coffee Maker Lid is not closed properly. Push the Lid down to lock it into place.
  • NEEDLE: The needle is clogged or the grounds basket is overloaded. Do not fill the grounds basket above the MAX fill line. Always remove the Gray Removable Needle Holder and follow the “Clogged Needle” instructions on page 9.
  • FIL H2O: Not enough water. Add water to the Water Reservoir and press the BREW NOW I/ button to clear the Display. Press the BREW NOW I/button to restart the brew cycle.

Coffee overflows from the Brew Basket.

  • Use a Removable Brew Basket with a Lid for ground coffee.
  • Use a lesser amount of ground coffee. 3 tablespoons (44 ml) is the maximum amount of grounds to brew.
  • When using whole-bean coffee, a standard automatic drip coffee grind will yield the best results. Be careful not to overgrind, since very finely ground coffee can cause overflow.
  • The Black Seal around the Needle in the Removable Needle Holder is missing. Carefully place the seal around the needle and push until in place.

Coffee overflows from travel mug or regular mug.
Empty the mug after manually stopping the brew cycle. Press the BREW NOW I/ button to start a new brewing cycle.

Coffee single-serve pod bursts.

  • There is variability in the single-serve pod manufacturing process which causes some types of single-serve pods to be weaker at the seams so foil seal fails. Try a different brand.
  • If you are using softened water or live in an area where your tap water is naturally soft, this can cause single-serve pod issues and filter basket overflows. Use filtered, spring, or bottled water.

Delay Brew feature does not work with the Single-Serve side.
The Delay Brew feature is not designed to work with the Single-Serve side. Program mode is for the Carafe side only.

Longer than normal brew time.

  • A bold brewing cycle takes longer to brew to produce a rich, full-bodied cup of coffee.
  • Mineral deposits can build up in the pump of your Coffee Maker. Periodic cleaning of the inside of the unit is recommended. More frequent cleaning may be necessary, depending on the hardness of your water. See the “Care and Cleaning” section.

NOTE: Do not disassemble the unit.

Brew Basket overflows or coffee brews slowly.

  • Excessive amounts of ground coffee.
  • Decaffeinated and/or coffee grounds too finely can cause overflow. Use slightly less ground when brewing decaffeinated, flavored, or finely ground coffee. Or use medium-ground coffee.
  • The Coffee Maker needs cleaning. See Care and Cleaning.
  • Do not use soft water. Use filtered, spring, or bottled water.

If using a paper filter:

  • Coffee grounds between the paper filter and Brew Basket.
  • The paper filter is not open and in the proper position.
  • Rinse the Brew Basket before inserting the paper filter so the edges will remain pressed against the sides of the Basket.
  • Poor-quality paper filter.

Coffee leaks onto the base

  • The carafe was removed from the Warming Plate for more than 20 seconds during the brewing cycle.

Coffee tastes bad.

  • The Coffee Maker needs cleaning. See Care and Cleaning on page 9.
  • Coffee ground too coarsely or too finely. Use medium-ground coffee.
  • Coffee-to-water ratio unbalanced. Adjust for personal preference.
  • Poor coffee quality and freshness.
  • Poor water quality. Use filtered or bottled water.
  • Soft water causes poor coffee extraction, which leads to poor-tasting coffee. Use filtered, spring, or bottled water.

Coffee sediment in the cup
Use a high-quality, basket-style paper filter.

Coffee is not brewing or the unit will not turn on.

  • The carafe is not positioned on the Warming Plate.
  • The Water Reservoir is empty.
  • The unit is unplugged.
  • Power outage.
  • Power surge. Unplug; then plug the unit back in.
  • The clock requires reset after a power outage.
  • THE BREW NOW I/ button was not pressed. Press the BREW NOW I/ button.

Limited Warranty

This warranty applies to products purchased and used in the U.S. and Canada. This is the only express warranty for this product and is in lieu of any other warranty or condition.

This product is warranted to be free from defects in material and workmanship for a period of five (5) years from the date of original purchase in Canada and one (1) year from the date of original purchase in the U.S. During this period, your exclusive remedy is repair or replacement of this product or any component found to be defective, at our option; however, you are responsible for all costs associated with returning the product to us and our returning a product or component under this warranty to you. If the product or component is no longer available, we will replace it with a similar one of equal or greater value.

This warranty does not cover glass, filters, wear from normal use, use not in conformity with the printed directions, or damage to the product resulting from accident, alteration, abuse, or misuse. This warranty extends only to the original consumer purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim. This warranty is void if the product is used for other than single-family household use or subjected to any voltage and waveform other than as specified on the rating label (e.g., 120V ~ 60 Hz).

We exclude all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration of this written warranty. This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states or provinces do not allow limitations on implied warranties or special, incidental, or consequential damages, so the foregoing limitations may not apply to you.

To make a warranty claim, do not return this appliance to the store. Please write Hamilton Beach Brands, Inc., Customer Service Department, 4421 Waterfront Dr., Glen Allen, VA 23060, or visit hamiltonbeach.com/customer- service in the U.S. or hamiltonbeach.ca/customer-service in Canada. For faster service, locate the model, type, and series numbers on your appliance.

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