HUAWEI Mate View GT 34 Inch Ultrawide Curved Gaming Monitor User Guide

HUAWEI Mate View GT 34 Inch Ultrawide Curved Gaming Monitor

Product Information

Specifications

• Resolution: 3600 x 2400@30 Hz
• Screen Size: Large-size monitor
• Colour Differences: Slight unevenness when certain images are displayed

Product Usage Instructions

Issue: Smart Bar not responding after being touched

Cause

• When the monitor is connected to a power supply, Smart Bar performs automatic detection and calibration to determine the benchmark capacitor. External interference or disturbance may cause the detection and calibration to fail, resulting in Smart Bar not responding.

Solution

To resolve this issue, follow these steps:

1. Disconnect the MateView monitor’s power adapter from the power supply.
2. Reconnect the power adapter to the power supply.

Issue: Unable to select a higher resolution after connecting a host via HDMI

Cause

The host or HDMI cable using HDMI 1.4 may not have sufficient capability to support the optimal resolution or refresh rate of the monitor.

Solution

To address this issue, consider the following:

• Upgrade the host or HDMI cable to a version that supports higher resolutions and refresh rates.

Issue: Color differences on the screen when certain images are displayed

Cause

• Due to the manufacturing technique for large-size monitors, it is difficult to eliminate all colour differences from the entire screen. Certain images may appear slightly uneven when viewed from certain angles.

Solution

To manage this issue, follow these recommendations:

1. The manufacturing and assembly of MateView monitors are strictly controlled. Colour consistency on the entire screen is challenging to achieve for large-size monitors. Some colour differences may be observed when viewing the screen from a close distance or with certain images displayed. This is normal and does not indicate a monitor issue.
2. For a better viewing experience, face the screen directly.
3. Try switching to another image to check if the uneven display issue persists.

FAQ

Q: Why is the Smart Bar not responding after being touched?

A: The Smart Bar may fail to respond due to external interference or disturbance during the detection and calibration process. To resolve this, disconnect the MateView monitor’s power adapter from the power supply and reconnect it again.

Q: Why can’t I select a higher resolution after connecting a host via HDMI?

A: The host or HDMI cable using HDMI 1.4 may not support the optimal resolution or refresh rate of the monitor. Consider upgrading the host or HDMI cable to a version that supports higher resolutions and refresh rates.

Q: Why are there colour differences on the screen when certain images are displayed?

A: Due to the manufacturing technique for large-size monitors, it is difficult to eliminate all colour differences from the entire screen. Some colour unevenness may be observed when viewing certain images or from certain angles. This is normal and does not indicate a monitor issue. For a better viewing experience, face the screen directly and try switching to another image to check if the uneven display issue persists.

Here are some FAQs and troubleshooting steps

• Smart Bar does not respond after being touched when the MateView is connected to a power supply.

Cause

• When the monitor is connected to a power supply, Smart Bar will perform automatic detection and calibration to determine the benchmark capacitor.
• If external interference or disturbance occurs, there is a low probability that the detection and calibration fail, causing the Smart Bar not to respond after being touched.

Solution

• Disconnect the MateView monitor’s power adapter from the power supply and connect them again.
• The resolution is only 3600 x 2400@30 Hz and a higher resolution can’t be selected after a host is connected to the monitor through the HDMI port.

Cause

• The capability of the host or cable that uses HDMI 1.4 is insufficient to support the optimal resolution or refresh rate of the monitor.

Solution

• When a host is connected to the HUAWEI MateView monitor through the HDMI port, the resolution is only 3600 x 2400 on the display settings screen and the refresh rate is 29/30 Hz on the advanced display settings screen.
• The capability of the host or cable that uses the HDMI 1.4 port (supporting 4K@30 Hz) is insufficient to support the optimal resolution or refresh rate of the monitor.
• You can solve this issue using either of the following methods:

1. Preferentially use the USB-C port or MiniDP port on a monitor.
2. Use a host that has an HDMI 2.0 port and a cable that supports the HDMI 2.0 rate with the monitor.

There are colour differences on the screen of a MateView monitor when certain images are being displayed

Problem

• There are colour differences on the screen of a MateView monitor when certain images are being displayed.

Cause

• Due to the characteristics of the manufacturing technique for large-size monitors, it is very difficult to eliminate all colour differences from the entire screen.
• The display will look slightly uneven when certain images are being displayed or you view them at certain angles.

Solution

1. The manufacturing and assembly of the MateView monitors are strictly controlled, and they are the strictest in the industry. For a large-size monitor, it is very difficult to ensure colour consistency on the entire screen. There may be colour differences when you are viewing the screen from a close distance or certain images (very small in number) are being displayed. This is normal and does not indicate an issue with your monitor. It will not affect your normal use or deteriorate over time.
2. We recommend that you face the screen directly when using it to obtain a better viewing experience. You can also switch to another image to check whether the uneven display issue persists.

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