HUAWEI Router Support

HUAWEI Router Support

Get Started with HUAWEI Router

Configure the router using the web-based management page

How can I set up the Internet for my new HUAWEI router on my computer:

Your router supports broadband sharing. You can use your router to connect several household devices such as your computer, phone, tablet, laptop, or TV set-top box to the Internet with wireless or wired connections. You can use a computer to complete initial configuration for your router on its web-based management page.

1. Setup preparation :

Connect an Ethernet cable from the WAN port of your router to a LAN port on the Internet source(such as a broadband modem or fiber-optic modem). Next, connect your computer to your router’s default Wi-Fi network(check the nameplate at the bottom of the router for the default Wi-Fi name, no password), or connect a second Ethernet cable from your computer to the LAN port on your router, then connect your router to a power source.

If the router features self-adaptive network ports, you do not need to distinguish the WAN port from the LAN port.

2. Setting up your router：
3. Open your Internet browser and enter the default IP address in the browser address bar to access the router’s web-based management page, then click Get started(check the nameplate at the bottom of the router for the default IP address).
4. Choose Create a Wi-Fi network,and click Next(skip this step if you can not find such an option).
5. Your router will automatically detect your Internet access mode. Follow the instructions on the wizard to complete your Internet settings.

  * If your Internet access mode is PPPoE , please kindly contact your internet/broadband service provider to obtain Broadband account **** and Broadband password. Enter your Broadband account and Broadband password, then click Next.

  * Once your router identifies that your Internet access mode is set to DHCP, you will be automatically redirected to the set Wi-Fi password screen. If your router cannot identify your access mode, manually select DHCP and click Next.

  * If your Internet access mode is Static IP address , enter your IP address、 Subnet mask、Default gateway、Preferred DNS server、Alternate DNS server, then click Next.

  * To configure the VLAN (Virtual Local Area Network), enable the Next function on the Internet connection account screen and enter the configuration information. For details about the VLAN configuration information, contact your network carrier.

4. Use the internet wizard to set a new Wi-Fi name and password for your router, as well as a login password to log in to the web-based management page.

3. Getting your other devices online:

To connect computers, set-top boxes, and other wired devices to the Internet, use an Ethernet cable to connect the device to the LAN port on your router. To connect phones, tablets, laptops and other wireless devices to the Internet, connect the devices to your router’s Wi-Fi network.

Configure the router using the AI Life App

How can I set up the Internet for my new HUAWEI router on my phone:

Your router supports broadband sharing. You can use your router to connect several household devices such as your computer, phone, tablet, laptop, or TV set-top box to the Internet with wireless or wired connections. Your router allows you to configure your router through the management page on your phone, so there is no need to use a computer-based web UI management page.

Method 1: Using AI Life App

1. Install the App : Use your phone to scan the QR code at the bottom of your router, to download and install the AI Life App.
2. Setup preparation : Connect an Ethernet cable from the WAN port of your router to a LAN port on the Internet source (such as a broadband modem or fiber-optic modem), then connect your router to a power source. Afterwards, you can connect your phone to the router’s default Wi-Fi (check the nameplate at the bottom of the router for the default Wi-Fi name, no password, the Wi-Fi name should begin with “HUAWEI”) .

If the router features self-adaptive network ports, you do not need to distinguish the WAN port from the LAN port.

3. Setting up your router
4. Open the AI Life App, click CONFIGURE, then click GET STARTED.

If a notification prompt does not appear, touch the Add button  in the upper right corner of the app’s home screen.

2. Choose Create a Wi-Fi network (skip this step if you can not find such an option).
3. Follow the wizard to complete the configuration.

Your router will automatically detect the Internet access mode for your home network.

  * If your Internet access mode is Automatically obtain IP, no further configurations are required. Once you have followed the Internet access wizard and set your Wi-Fi name, Wi-Fi password, and login password.
  * If your Internet access mode is Internet access mode, please kindly contact your internet/broadband service provider to obtain Broadband account **** and Broadband password. Enter the Broadband account and password, and click Next.
  * If your Internet access mode is Static IP, please manually set the IP address, Subnet mask, Default gateway, and DNS.
4. Select the Router setup and click SAVE, the configuration process is complete.

4. Getting your other devices online: To connect your wired devices (such as computers and TV set-top boxes) to the Internet, use an Ethernet cable to connect the devices to the LAN ports on your router. For phones, tablets, network computers, and other wireless devices, connect them to your router’s Wi-Fi network.

Method 2: Using default IP address

1. Setup preparation : Connect your router to a power source. Connect your computer/phone to the router’s Wi-Fi（check the nameplate at the bottom of the router for the default Wi-Fi name, no password) , or connect the computer to the router’s LAN port using an Ethernet cable. Open an internet browser, enter the default IP address in your browser address bar and log in to your router’s web-based management page (check the nameplate at the bottom of the router for the default IP address).

If the router features self-adaptive network ports, you do not need to distinguish the WAN port from the LAN port.

2. Setting up your router : Click Get started.
3. Choose Create a Wi-Fi network, follow the wizard to complete configuration.

Your router will automatically detect your home Internet access mode.

  * If your Internet access mode is set to **** DHCP, no further configurations are needed. Once you have followed the Internet access wizard to set a Wi-Fi name, Wi-Fi password and login password, the process should be complete.
  * If your Internet access mode is PPPoE，please kindly contact your internet/broadband service provider to obtain Broadband account **** and Broadband password. Enter the Broadband account and Broadband password, and click Next.
  * If your Internet access mode is Static IP, please manually set the IP address, Subnet mask, Default gateway, and DNS.

To configure the VLAN (Virtual Local Area Network), enable the VLAN function on the Internet connection account screen and enter the configuration information. For details about the VLAN configuration information, contact your network carrier.

3.  Getting your other devices online : To connect computers, set-top boxes, and other wired devices to the Internet, use an Ethernet cable to connect the device to the LAN port on your router. To connect phones, tablets, notebook computers and other wireless devices to the Internet, connect the devices to your router’s Wi-Fi network.

Reset to factory settings

How do I restore a HUAWEI router to its factory settings:

You can restore your router to its factory settings using the reset hole, the H (or Hi) button, the AI Life app, or the web-based management page on your phone or computer.

• The following methods are not applicable to all routers, select them based on the actual situation.
• After the router is restored to its factory settings, the router’s original configuration will be lost. You will need to reconfigure the router before accessing the Internet.
• If you enable Retain network settings after factory reset, critical information, such as the Wi-Fi name and password, will be retained after the router is restored to its factory settings. If you do not need to retain any settings, restoring the router to its factory settings twice can clear all configurations.

Method 1: through the reset hole

1. Connect the router to the power source and wait for the router to start.
2. Press the reset hole (RESET or  ) of the router with a needle-shaped object and hold for more than 2 seconds. Release after the indicator turns off. If the indicator turns red after it is restarted, it indicates that the router has been restored to its factory settings.

Method 2: by pressing the H (or Hi) button

1. Connect the router to the power source and wait for the router to start.
2. Press and hold the H (or Hi) button for more than 10 seconds until the indicator turns off. After the indicator turns red again, it indicates that the router has been restored to its factory settings.

Method 3: using the AI Life App

1. Connect your phone to your router’s Wi-Fi.

2. Open the AI Life App, touch the corresponding router to access the router management screen.

3. Go to Show more > HarmonyOS Connect.

4. Touch the arrow   next to the router name to display the Device information screen, then go to Factory reset > RESTORE FACTORY SETTINGS.

Method 4: through the web-based management page

1. Connect your phone or computer to the router’s Wi-Fi network (or connect your computer to the router’s LAN port using a network cable).

2. Open the browser on your phone or computer, enter the default IP address in the address box (printed on the nameplate at the bottom of the router), enter the management password, and log in.

   • On your phone, touch   in the upper right corner to switch to the Desktop version.
   • The address of the web-based management page may be different from normal ones on carrier customized routers. Use the actual address printed on the nameplate on the bottom of the router or consult the carrier.

3. Touch More Functions > System Settings > Back up & Restore > Factory Reset.

If you want to retain critical configurations after the router is restored to its factory settings, enable Retain network settings after factory reset before restoring the router to its factory settings.

The router light is blinking

My router’s indicator still slowly flashes after it’s connected to the Internet:

If the indicator slowly flashes, it indicates that the router has found a new smart home product nearby that supports HarmonyOS Connect.

• If you want to add this smart home product onto the router’s Wi-Fi network, press the WPS/RESET (H or Hi) button on the router. The indicator will flash faster, indicating a pairing procedure has started. If the indicator stops flashing and remains steady, the pairing is successful. If the indicator still flashes, the pairing has failed. In this case, press the WPS/RESET (H or Hi) button on the router to initiate a pairing procedure again.

If your router is HUAWEI WiFi AX2, press the WPS/RESET button.

If your router is HUAWEI WiFi AX2, press the WPS/RESET button.

• If you do not want to add the smart home product onto the router’s Wi-Fi network, but wish to stop the indicator from flashing, you can disable the Link+ feature through the web-based management page, or turn off the smart home product.

Disable the Link+ feature：

Log in to the web-based management page of your router. Go to More Functions > Network Settings > Link+ Settings , and turn off the Link+ switch. (After the switch is turned off, if there are other Huawei routers on your home networking, Link+ will not take effect on them.)

The Wi-Fi network is not accessible

There are multiple reasons why your device cannot find the Wi-Fi network of your router: Your router’s Wi-Fi may have been disabled, your router’s Wi-Fi settings may have been synced with the uplink Wi-Fi network, your router’s Wi- Fi name may be hidden, or your device may be in a place not covered by the Wi- Fi signal. Perform the following to troubleshoot.

1. Make sure Wi-Fi is enabled.

Connect your computer to the router’s LAN port. In the address box of the browser, enter  192.168.3.1  to log in to the router’s web-based management page. Access the My Wi-Fi page and make sure that your router’s 2.4 GHz Wi-Fi or 5 GHz Wi-Fi switch is turned on.

2. Check if your device can detect Wi-Fi 6 signals.

If the router supports Wi-Fi 6, but your device is a Wi-Fi 5 device with an earlier network adapter driver (such as certain laptops with Intel network adapters), the device may not be able to discover the Wi-Fi 6 network. Update the router to the latest version and enable Backup Wi-Fi 5, after which the device will detect a Wi-Fi network with the suffix “_Wi-Fi5”. Connect to this Wi-Fi network to access the Internet.

Log in to the web-based management page on the computer and go to My Wi-Fi > Backup Wi-Fi 5.

The following figure takes the HUAWEI AX3 router as an example：

The following figure takes the HUAWEI WiFi Mesh 7 router as an example：

3. Check if the Wi-Fi parameters have been synced with its uplink Wi-Fi network.

Some Huawei routers support HarmonyOS Mesh+.

If the uplink router supports HarmonyOS Mesh+, HarmonyOS Mesh+ networking will be performed after the connection is set up, and the router will sync the Wi- Fi parameters of the uplink router. In this case, your device will detect only one Wi-Fi network, which is the Wi-Fi network of the uplink router.

4. Make sure the Wi-Fi name is not hidden.

If the Wi-Fi name is hidden, your computer, mobile phone, or other wireless devices will not be able to find the router’s Wi-Fi network. To connect to the Wi-Fi network, you must manually enter the correct Wi-Fi name.

You can log in to the web-based management page of the router. Go to More Functions > Wi-Fi Settings > Advanced Wi-Fi Settings. In the 2.4 GHz Wi-Fi or 5 GHz Wi-Fi section, keep the Invisible Wi-Fi switch disabled.

5. Make sure the device is in an area covered by the Wi-Fi signals.

Move the device close to the router and check whether the device can detect Wi-Fi signals. If the signals can be found, it indicates that your device was in an area not covered by the Wi-Fi signals. Place the router in an open space away from obstacles such as concrete or wooden walls between the router and network devices, as they may affect Wi-Fi signal transmission.

6. Check whether other devices can find the Wi-Fi network of the router.

Use another Wi-Fi device to search for the router’s Wi-Fi. If that device can find the Wi-Fi signal, the original device may be faulty.

7. Make sure the Wi-Fi name of the router does not contain Chinese characters or special characters.

If the Wi-Fi name of the router contains Chinese characters or special characters, the Wi-Fi name may be displayed as garbled characters on some computers due to different character codes. In this case, it is advised that you change the Wi-Fi name of the router so that it contains only letters and digits.

If the issue persists, advise the user to restore the router to its factory settings and try again. If the issue persists, advise the user to take the router and proof of purchase to an authorized Huawei Customer Service Center for assistance.

No available update is detected

Your router will not detect any available update if you are already using the latest version. If an update is available, the HUAWEI AI Life App and the web- based management page of the router will prompt you to update the software.

• The following figure shows what will display in the HUAWEI AI Life App when you are already using the latest version.

• The following figure shows what will display on the web-based management page when you are already using the latest version.

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