HUAWEI Mobile Services

HUAWEI Mobile Services

Get the Tips You’re Searching for

How to find Apps

Select a Country

• Malaysia / English
• Philippines / English
• Thailand / ไทย
• Cambodia / English
• Indonesia / Indonesian
• Myanmar / Burmese
• New Zealand / English
• Sri Lanka / English
• Singapore / English
• Vietnam / Tiếng Việt
• Australia / English
• Spain / Español
• Italy / Italiano
• Germany / Deutsch
• France / Français
• United Kingdom / English
• Portugal / Português
• Netherlands / Nederlands
• Ireland / English
• Belgium / Français
• Belgium / Nederlands
• Switzerland / Français
• Switzerland / Deutsch

App unexpectedly quits

What to Do if an App Unexpectedly Quits?

What to do

if an App
Unexpectedly Quits?

App crashes, closes unexpectedly or doesn’t respond. If such situations sound familiar to you, try the methods below.

Restart the App

Whenever your app isn’t working normally, you can go to  Settings > Apps > Apps, locate and tap the app to enter its info page, and press  FORCE STOP. Then reopen the app to check whether it has been fixed.

Tap the arrow to see the next step

If the app still fails to work properly, try the following methods.

Update the App and System to the Latest Version

Update the App and System to the Latest Version

Older app versions may be incompatible with the system, resulting in app errors. You can open HUAWEI  AppGallery  oor the app’s official website to update it to the latest version.

Some apps are only compatible with certain versions of the device system. Go to  Settings > System & updates > Software update, the phone will automatically check for updates. If a new version promp appears, you are recommended to upgrade soon.

Click the arrow to check the next step

Enable App Permissions

Enable App Permissions

HUAWEI ID

What does a HUAWEI ID do?

Your HUAWEI ID allows you to access all HUAWEI Mobile Services.

How to register a HUAWEI ID?

Instructions for registering a HUAWEI ID and related notes.

If you forget your HUAWEI ID password?

You can reset your HUAWEI ID password if you forget it.

HUAWEI AppGallery

Phone Clone

Read User Manual Online (PDF format)

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Download This Manual (PDF format)

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