HUAWEI Watch Support

HUAWEI Watch Support

Start Your Journey with HUAWEI Watch

Control the Rhythm on Your Wrist:

Need a jolt of energy for your morning run? Playing music on your watch can give your workout more intrigue, and get you moving with newfound purpose. Music playback function is sure to deliver an unparalleled workout experience, lifting your spirits, while freeing your hands.

01. Adding songs to your watch

1. Open the HUAWEI  Health  app, then touch  Devices  and the device name, before touching  Music.

2. Go to  Manage music > Add songs, select songs from the list, and touch √ in the upper-right corner of the screen.

*The adding music feature is only supported on phones that run Android 4.4 or later.

*You can check the amount of available storage on the watch in the HUAWEI  Health  app, by going to  Devices > Music > Manage music.

02. Creating and viewing the playlist on the watch

Create an invigorating playlist on the watch, for more immersive listening.

1. Connect your watch to the HUAWEI  Health  app.

2. Open the HUAWEI  Health  app, touch  Devices  and then your device name, and go to  Music > Manage music, or go to  Devices > Music > Manage music.

3. Touch  New playlist , name the playlist, and touch  OK.

4. Add your desired songs to the list, and touch   . The playlist will sync to the watch on its own, once it has been created.

*Only songs that have been added to the watch can be added to the list.

Viewing the playlist on the watch.

1. From the home screen, press the Up button, and swipe until you find Music , then touch the icon.

2. Swipe up on the screen until you see a   on the bottom of the screen to view the created playlist.

*Touch the three-dot icon in the top-right corner to add new music, rename the playlist, or remove it.

03. Controlling music playback on your phone, with your watch

Use your watch to control music playback on your phone, for convenient, hands- free listening at all times.

1. To control music playback on your phone via your watch, open the HUAWEI Health  app, touch  Devices  and your device name, and then touch Music and enable  Control phone music.

2. Select  Phone  under  Settings  in the  Music  app on your watch.

3. From the home screen, press the Up button, and swipe until you find Music , and then touch the icon. You’ll then be able to use the watch to control music playback, switch songs, and adjust the volume level in HUAWEI Music , or other music apps on your phone.

Switch watch faces as you like

Customize Watch Faces that Put Your Personality on Display:

Switching watch faces, on your watch or through your phone’s Health app, is easier than you think! Better yet, you can upload and set a favorite image as the watch face as well, or select several to display them at random, each time that you raise your wrist!

Installing, replacing, and deleting watch faces

To install or replace watch faces, perform the following:

On your watch, touch and hold the home screen to access the watch face settings screen.

Press the upper button on the watch, then go to  Settings > Display > Watch face, and swipe left or right to select a watch face.

In the HUAWEI Health app on your phone:

1. Touch  Devices  and find the device name corresponding to your watch. In the  Watch faces  section, touch  More  to view a range of watch faces.

2. Select your watch face of choice and touch  Install. After the new watch face is installed, it will automatically display on your watch.

3. Select an installed watch face, touch  SET AS DEFAULT  to switch to the latest watch face.

To delete a watch face, perform the following:

Open the HUAWEI  Health  app on your phone, and go to  Devices > Watch faces > Mine. Select the watch face you wish to delete, and touch   in the upper right corner. Certain preinstalled watch faces cannot be deleted.

• To download or delete watch faces, update your watch and the HUAWEI  Health  app to their latest versions.

Customizing watch faces

You can upload an image from  Gallery  to set it as your watch face. If multiple images are uploaded, your watch will display them at random as the watch face, each time that the screen is turned on. You can also switch the watch face at random by touching the watch screen.

To create a custom watch face via Gallery in the HUAWEI Health app, perform the following:

1. Open the HUAWEI  Health  app, touch  Devices , find the device name corresponding to your watch, and go to  Watch faces > More > Mine > Gallery.

2. On the  Gallery  screen, touch +, select  Camera  or  Gallery , choose an image, and touch  Save. Your watch will then display the customized image as the watch face.

3. On the  Gallery  screen in the HUAWEI  Health  app, touch Style  to customize the font and color for the time and date, and touch Layout  to adjust the position of the time and date.

• This feature is only available on Android phones.

• Before using  Gallery , update the HUAWEI  Health  app to version 10.0.0.633 or later, and your watch to version 1.0.1.16 or later.

• You may be unable to download or delete watch faces in certain countries and regions. For more information, please contact the local HUAWEI hotline.

With the Gallery feature, you are free to tailor your watch face that suits your every

Unable to power on

Power your watch on and off:

If you have troubles powering your watch on or off, perform the following to resolve the issue.

What to do if your watch cannot be powered on

If this issue occurs, connect your watch to the charger and charge your watch for at least 10 minutes then check whether it can be powered on. Use a charger with a voltage of at least 5 V and a current of at least 1 A (this should be written on the charger).

What to do if your watch crashes or the screen goes black

If this issue occurs, hold the Up button for at least 16 seconds to force restart your watch.

If your watch screen stays black, it may happen because your watch has run out of battery. Charge your watch to power it back on.

What to do if your watch powers off on its own

Your watch may turn off on its own when it runs out of power or the surrounding environment is too hot. It is recommended that you power off your watch, then connect the watch to the charger and allow it to power on by itself.

If your watch powers off automatically even when it has sufficient battery, connect it to the charger anyway and see if this resolves the issue. If the issue persists, check the watch’s user guide to learn how to force restart the device. After the watch restarts, connect your watch to the phone and update it to the latest version.

*To update your watch, connect your watch to HUAWEI  Health , touch  Devices  and then your device name, then select  Firmware update  >  Check for updates. Touch  UPDATE  to update the watch if there are any available updates.

If the issue still persists, bring your device and proof of purchase to a nearby HUAWEI Customer Service Center for assistance.

• Please use a standard charging cradle and cable to charge the watch since non-standard ones may damage the device or cause other problems.

Pair with phone

Connect your watch to your phone:

Connect your watch to your phone to manage your device in HUAWEI Health for better and more convenient fitness and health management.

How to pair your watch with your phone when using it for the first time

The first time you pair your device, hold the Up button until the watch vibrates, displays the logo, and powers on. The watch is then in pairing mode. Perform the following steps to enable pairing:

1. Download and install HUAWEI  Health  from  AppGallery  on your phone, or update HUAWEI  Health  to the latest version. Click here to learn how to download and update the Huawei Health app.

• When pairing for the first time, you can use your phone to scan the QR code on the watch screen to download HUAWEI  Health.

2. Open the HUAWEI  Health  app and follow the onscreen instructions to grant the required permissions. Go to  Devices  >   >  Add > Smart watches, then select your device name.

3. Touch  Pair  then HUAWEI  Health  will automatically search for available devices. Touch the name that matches the one on your watch to pair the device.

• To check the name of your watch, press the Up button on the watch’s home screen to enter the app list, then go to  Settings > About, the name displayed on the watch is the Bluetooth name of the watch.

4. Touch   when the pairing request pops up on the watch screen and confirm the request on the phone to pair the device.

• If your watch does not respond after you touch   , hold the Down button to unlock your watch, and start the pairing process again.

5. Once paired, the watch will show an image, then return to the home screen, and sync to the phone (sync data including date and time). If pairing fails, the watch will show a pairing failed image and return to the startup screen.

What to do if pairing fails

1. Open the HUAWEI  Health  app, go to  Me > Check for updates, and check if your HUAWEI  Health  app is completely up to date. If not, update HUAWEI  Health  before trying again.

2. Place your watch near the phone, enable Bluetooth on the phone, go to Settings > Bluetooth, and make sure that the wearable device is available for pairing.

• The path mentioned above is based on EMUI 10.1. The actual path may vary.

3. Enable location services on your phone. Example (phone running EMUI 10.1): Go to  Settings >Location, and enable  Access my Location. Then touch Advanced settings and enable  Wi-Fi scanning  and  Bluetooth scanning.

4. Grant the HUAWEI Health  the  Location  permission. Example (phone running EMUI 10.1): Go to  Settings > Apps > Apps > Health > Permissions > Location, select  Allow all the time.

5. If you see a message in HUAWEI  Health saying that the device list is unable to be updated when trying to add a device, it may be because the network is poor. Make sure you are using Wi-Fi and try again.

6. Restart your phone and wearable device and connect them again.

How to pair your watch with a new device

The watch can only be connected to one phone at a time, and vice versa. To connect your watch to another phone, open HUAWEI  Health , touch Devices  and your device name, then touch   in the top-right corner, select  Unpair device  and then  UNPAIR. Delete the pairing records on your watch by touching  Disconnect  on your watch, then pair the watch with another phone using the HUAWEI  Health app.

Manage calls

Answer and reject calls using the watch:

Your watch will display caller information whenever there is an incoming call on your phone, and you can answer or reject the call directly using your watch. Now you don’t have to worry about missing any calls even when you aren’t by your phone.

How to check if your watch supports answering and rejecting phone calls

Actual support for this feature varies depending on the watch model. Check the information for your specific model.

Watch models that support incoming call notification and answering and rejecting calls: HUAWEI WATCH GT 2 (46 mm) and HUAWEI WATCH GT 2 Pro.

Watch models that support incoming call notification and rejecting calls: HUAWEI WATCH GT 2 (42 mm), HUAWEI WATCH GT 2e, and HUAWEI WATCH GT.

Watch model that supports vibrating for incoming calls: HUAWEI WATCH GT 2 (46 mm). When  Silent mode  is enabled, the watch will only vibrate to notify you of incoming calls.

How to answer calls on your watch

After the watch is paired with your phone, incoming calls can be pushed to your watch from your phone. Before using this feature, open HUAWEI  Health and touch  ALLOW  on the  Bluetooth message syncing dialog box.

Then you can touch the green answer icon on the incoming call screen of the watch to answer the call, or touch the reject icon or press the Up button to hang up the call. To adjust the calling volume, swipe up from the bottom on the calling screen and select the volume option, then drag the slider to adjust the volume.

Incoming call screen

*Numbers that are not saved in your  Contacts  will be displayed as unknown numbers. The caller’s name will be displayed if they are a saved contact.

*The watch won’t vibrate and the screen won’t light up for incoming calls when in  Do Not Disturb  or sleep mode, or when the watch isn’t being worn, but it will still receive the incoming call. Press the Up button to stop the watch from vibrating for an incoming call.

Call screen

How to reject an incoming call on your watch

When there is an incoming call, touch the red icon on the watch screen to reject the call.

Incoming call screen

Just raise your wrist to answer any calls for a more convenient experience.

Make Your HUAWEI Watch Your Health Partner

Swim with your watch

Explore More Underwater:

The watch features 5 ATM water resistance and built-in GPS. It also supports two swimming modes including Pool swim and Open water swim, so you can record your workout wherever you are. Your watch can detect your swimming strokes, and record data such as calories burnt, stroke rate, distance, average SWOLF, and heart rate, making your workouts more professional.

1.  Press the Down button to use the shortcut to directly access the Workout.

2.  Swipe on the screen until you find  Pool swim  or  Open water swim , then touch   to the right of the one you want to use to enter the Settings screen.

3.  Set your goals:

  You can set your goal, customize the pool length, and how many laps you want to count as a set before you start a pool swim.

  For open water swims, you can set your goal and distance you want to call a set.

Once you have set how many laps are in each set, your watch will record your swimming data in sets. For example, if you are starting a pool swim, and set 2 laps for 1 set, then the watch will record data including your stroke rate, pace, time for every set of 2 laps.

4.  After you finished setting up the workout, return to the  Workout screen and touch  Pool swim  or  Open water swim , then tap the screen or press the Down button to start then workout.

5.  Your watch screen will light up and the watch will vibrate to notify you if you reach your goal. To end a workout session, press and hold the Up button.

Measure your SpO2

The HUAWEI WATCH GT 2 series surprises us with a versatile selection of handy workout features, and stands out with its fabulous SpO2 measurement feature. Check your SpO2 and other comprehensive health data just by raising your wrist.

Importance of SpO2:

Blood oxygen saturation (SpO2) is a useful indicator of a person’s health. It represents the percentage of hemoglobin in the blood that contains oxygen. Decrease in SpO2 levels can cause harm to your health.

With the help of the HUAWEI WATCH GT 2, you can have a better understanding of your health status by knowing your SpO2. This can be particular important for elderly people, people who have a history of snoring, over-exhaust their brains regularly, and people living at higher altitudes and other areas with lower oxygen levels.

How to measure SpO2:

1.  Make sure you are wearing your watch properly and avoid placing it directly over the joint, check that the heart rate sensor on the watch is up against your skin and there are no foreign objects between the watch and your wrist.

2.  Hold still and press the Up button to enter the app list. Swipe on the screen and select  SpO2  to start a measurement.

* If you are not wearing the watch or are not wearing it properly, a message will be displayed. Follow the onscreen instructions to adjust the watch’s position, and then touch  Retry  to start measuring your SpO2 again.

3.  The watch’s measurement range is 70%–100%. Lower results could indicate a health risk.

If the SpO2 results are higher than 90% it will be green .

The part marked in orange stands for SpO2 levels between 70% and 89% .

Your watch will automatically measure your SpO2 after you have started a mountain hike  or  skiing. Swipe up or down on the workout screen to view your SpO2.

* The measurement results are for reference only and are not intended for medical use.

* Certain external factors may interfere with the measurement, causing it to be inaccurate or even fail.

* The measurement will be interrupted if you swipe right on the watch screen, start a workout with the HUAWEI  Health  app, or receive a notification for an incoming call or alarm.

Viewing data and guidance in HUAWEI Health:

You can view your SpO2 in the HUAWEI  Health  app and get corresponding guidance, to better understand your health.

1.  Open the HUAWEI  Health  app, touch  SpO2  and view the corresponding data.

2.  Touch   to learn more about SpO2 and how to get more accurate measurements.

Stay tuned to your health by tracking your SpO2 with HUAWEI WATCH GT 2 series.

See how well you sleep

Enjoy a Good Night’s Sleep:

Your watch is not only a good assistant for your workouts, it can help you with your sleep too. It can help track your sleep and analyse your sleep data. Connect your watch to HUAWEI Health to get scientific suggestions and guidance for better sleep.

Get comprehensive sleep data displayed clearly:

Wear your watch to sleep and your watch will identify different sleep stages including the time you fall asleep, wake up, and enter or exit deep sleep, and sync the corresponding data to the HUAWEI Health  app. The recording period is from 8:00 PM the first day to 8:00 PM the following day, 24 hours in total.

Viewing sleep data for the current day : Press the Up button to enter the app list, then touch  Sleep , swipe up on the screen to view the duration of your  Sleep  and  Naps.

Viewing historical sleep data : Open the HUAWEI  Health  app, touch Sleep  on the  Health  screen to view your data by day, week, month, or year.

*If sleep lasted less than 3 hours and occurred during the day, it will be recorded as a nap. If you nap for a short time, like less than 30 minutes, or if your wrist moves a lot while sleeping, the watch may not detect that you are asleep. In this case, it will not record any sleep data.

Providing scientific sleep advice for better sleep quality

Once you have enabled  HUAWEI TruSleep™ , your watch will automatically identify your sleep status, as well as accurately record and analyze how long each stage lasts including deep sleep, light sleep, REM, wake times, and breathing quality. You can view sleep quality analysis and improvement suggestions in the HUAWEI  Health  app to sleep better.

Enable HUAWEI TruSleep™

Open the HUAWEI  Health , touch  Devices  then your device name, go to Health monitoring > HUAWEI TruSleep™ and enable  HUAWEI TruSleep™.

When your watch detects that you are sleeping, it will automatically disable Always On Display, notifications, incoming call notifications, Raise to wake, and other features in order to avoid disturbing your sleep.

*Enabling  HUAWEI TruSleep™  may reduce the battery life.  HUAWEI TruSleep™  will not be affected when your phone is powered off or Do Not Disturb is enabled in the HUAWEI  Health  app.

Wear your watch properly to ensure that you can track your sleep data:

If it isn’t worn properly, it may affect the accuracy of the data. To avoid missing or inaccurate sleep data, please pay attention to the following:

Fasten your watch so it is in contact with your skin : When you sleep, wear your watch tightly on your wrist. Otherwise, your watch may not be able to monitor and record your sleep data.

Avoid excessive wrist movement while asleep : If your wrist moves too much, the sensor will determine that you are not asleep, resulting in missing data. It is recommended that you wear your watch on your non-dominant wrist while sleeping.

Sleep for long periods of time : If the duration is less than 30 minutes, the watch may not be able to detect that you are asleep. It is recommended that you sleep for at least 30 minutes while wearing your wearable device to ensure that sleep data is recorded.

*If the issue persists, bring your device and proof of purchase to an authorised HUAWEI Customer Service Center for assistance.

Let your watch help you sleep better.

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