HUAWEI Band Support

HUAWEI Band Support

Start Your Journey with HUAWEI Band

Pair and connect with your band:

[HUAWEI] Pairing your wearable device with an EMUI/Android phone:

1. Install the Huawei Health app ( ).

If you have already installed the Huawei Health app, go to Me > Check for updates, and update it to the latest version.

For more information, refer to Downloading and updating the Huawei Health app.

2. Open the Huawei Health app, and go to Me > Log in with HUAWEI ID. If you don’t have a HUAWEI ID, please register for one, and then log in.
3. Power on your wearable device, select a language, and start pairing.
4. Place your wearable device close to your phone. Open the Huawei Health app, touch   in the upper right corner, and touch Add device. Select the wearable device that you would like to pair your phone with, and touch LINK.

Alternatively, touch Scan to pair by scanning the QR code displayed on your wearable device.

5. When a Huawei Health app pop-up window appears requesting a Bluetooth pairing, touch Allow.
6. When a pairing request displays on the wearable device, touch  √ , and follow the onscreen instructions on the phone to complete the pairing.
7. HUAWEI WATCH Buds: Once your wearable device has been successfully paired with your phone, the earbuds and phone will automatically start pairing.

After the pairing is complete, if you are using a non-HUAWEI phone, open the Huawei Health app, go to the device details screen, touch Troubleshooting, and adjust system settings. This prevents the Huawei Health app from being cleared from the background.

If you would like to pair your wearable device with a new phone, see [HUAWEI] Pairing your wearable device with a new phone.

Monitor your sleep status:

[HUAWEI] Monitoring your sleep on your watch/band:

Make sure that you are wearing your wearable device in the correct manner. The wearable device will automatically record your sleep duration, and identify whether you are in deep sleep, light sleep, or awake.

Sleep settings

This feature is currently only available on certain product models, such as the HUAWEI WATCH 4, HUAWEI WATCH Ultimate, and HUAWEI WATCH 3 Pro new.

1. Enter the app list, select Sleep ( ), swipe up on the screen, touch More, and then touch Sleep or Settings.
2. Auto is enabled by default. You can also set your wearable device to enter and exit Sleep mode at a scheduled time. To do so, touch Add time, set Bedtime, Wake up, and Repeat, and touch OK.

When the wearable device detects that you are asleep, it will automatically disable the Always-on display, notifications (including incoming call notifications), the Raise wrist to wake feature, and other features, in order to avoid disturbing your sleep.

Enabling/Disabling HUAWEI TruSleep™

Open the Huawei Health app, enter the device details screen, go to Health monitoring > HUAWEI TruSleep™, and toggle on or off the switch for HUAWEI TruSleep™. Once enabled, your wearable device can accurately recognize when you fall asleep, when you wake up, and whether you are in a deep sleep, a light sleep, or REM sleep. The wearable device can then provide you with sleep quality analysis, to help you understand your sleep patterns, and tips to help you rest better.

The switch for HUAWEI TruSleep™ is toggled on by default.

Recording sleep data on your phone

1. Open the Huawei Health app, touch the Sleep card on the Health screen, and then touch Record sleep to enter the sleep monitoring screen.
2. Go to  > Sleep settings in the upper right corner to edit your schedule, and enable or disable general sleep settings, such as Sleep sounds. Go to  > Sleeping sounds to view sleep talking and snoring records.

Snoring cannot be recorded if you play sleep music.

3. Touch Go to sleep and place your phone within 50 cm of your pillow. Your phone will then monitor and record your sleep data.

Touch the icons at the bottom of the screen to select, play, turn off, and set a time for sleep music.

4. Touch and hold Hold to end for 3 seconds to exit sleep recording.

Viewing your sleep data

• Enter the app list, open Sleep ( ) to view the night sleep and nap data record of the current day.
• Open the Huawei Health app, and touch the Sleep card on the Health screen to view your daily, weekly, monthly, and yearly sleep data.

The recorded data is updated early each morning.

HUAWEI WATCH 4 Series: You can view Sleep score, staging chart, and sleep details on your watch.

Start working out right now

[HUAWEI] Starting an individual workout on your watch/band:

Starting a workout on your wearable device

1. Enter the wearable device’s app list, and touch Workout ( ).
2. Swipe up or down on the screen and select the workout that you would like to do. Alternatively, swipe up on the screen and touch Custom to add other workout modes.

To remove a workout:

Select Workout from the app list, swipe up on the screen to find and touch Custom, select the workout type you wish to delete, and touch   to remove it from your workout list. You can touch   to change the order.

3. Touch a workout icon to start a workout.
4. When the screen is on, press and hold the side or Up button to end the workout. Alternatively, press the side or Up button to pause the workout, touch   to resume the workout, or touch   to end the workout.

• For watches such as the HUAWEI WATCH FIT 2: When you start running, cycling, swimming, or rope jumping, go to  > Warm up, and follow the onscreen instructions to warm up.
• To keep your watch screen on while you work out, go to Workout > Workout settings, and toggle on the switch for Always on.

Using the Huawei Health app to start a workout

1. When your wearable device is linked with the Huawei Health app, start a workout (including a single workout session and training course) in the app.
2. In the Huawei Health app, touch   to pause a workout, touch   to resume a workout, and touch and hold   to end a workout. The device will pause, resume, or end the workout accordingly.

• During a workout, data such as the workout duration and distance will be displayed in both the Huawei Health app and on your wearable device.
• If the workout distance or duration is too short, no workout data will be recorded.
• After a workout ends, the data displayed in the Huawei Health app is collected from both your phone and wearable device, and the data will not be displayed on your wearable device.

Workout settings

On your wearable device, touch the icon to the right of a workout to set Goal, Reminders, Auto-pause, Interval training, Smart Companion, Data display, and Remove (the settings vary depending on the workout).

• Voice reminder settings

Touch Reminders, and then set Interval by Distance or Time, and toggle on or off the switch for Heart rate.

Currently, voice reminders are only supported in certain languages. For languages such as Italian and German, you first need to update your wearable device to the latest version, reconnect it to your phone, and then download the language package as prompted by your phone. When your wearable device is paired with an iPhone, the download process may take a long time to complete.

• Mistouch prevention

Touch Mistouch prevention to toggle on or off the switches for Auto-lock Crown and Auto-lock screen.

• Auto-pause

Toggle on or off the switch for Auto-pause to enable or disable it. The wearable device will automatically pause the workout if it detects that you have stopped, then resume the workout when you start again.

• Interval training

Interval training is a form of exercise during which high-intensity training and rest are performed alternately. It is a highly effective way to boost your cardiopulmonary fitness and muscle strength, as well as improve your workout performance. Some workout types on your wearable device support interval training. Touch the icon to the right of a workout type, touch Interval training, and set the parameters to start training.

No message notifications

Unable to receive messages after my wearable device is connected to a HUAWEI or third-party Android phone:

If you are using an iPhone, please refer to this.

Principle behind notifications:

When your wearable device is connected to your phone using the Huawei Health app, the app will send notifications displayed on the notification panel of your phone to your wearable device. If notifications do not display on the notification panel of your phone, your phone will not send any notifications to your wearable device even when there are new notifications from apps on your phone.

• If you have enabled  Mute notifications when using phone  or  Smart reminder , your wearable device will not notify you of messages when you are using your phone.

You can disable  Mute notifications when using phone  or  Smart reminder  by opening the Huawei Health app, going to Devices, entering the device details screen, and touching Notifications.

Ensure that you are wearing your wearable device correctly.

If the issue persists, perform the following steps:

Ensure that your phone can receive message notifications in the

notification panel

• HUAWEI phones: Go to Settings > Notifications & status bar, find the app in question, enable Allow notifications, set the notification styles (such as Choose ringtone, Vibrate, Banners, Lock screen notifications, Allow interruptions, or App icon badges) for the app, and disable Gentle notifications. The following uses WeChat as an example.

If WeChat messages are not pushed or the message content does not display, open WeChat, go to  Me  >  Settings  >  Message Notifications , and enable  New Message Alerts  and  Notification Center.

• Xiaomi phones: Go to  Settings  >  Notification management , select the app in question, enable  Allow notifications , and enable  Floating notifications  and  Lock screen notifications.

For Xiaomi phones running MIUI 12 or later, go to  Settings  > Notification management  >  Notification display settings , and disable  App lock protection / Notification filtering.

• Samsung phones: Go to  Settings  >  Notifications  >  Apps , select the app in question, turn on the switch, and enable  Display notifications ,  New message notifications ,  Other notifications , and  Voice call invitation notifications.

Ensure that the Huawei Health app can push message notifications

• If you are using a phone running Android 13, go to  Settings  >  Apps  >  Huawei Health  >  More  (in the upper right corner) >  Allow restricted settings  >  Allow , go back to  Huawei Health  >  Notifications , and enable notifications for the Huawei Health app.

• The setting method may vary depending on your phone model. For details, contact your phone’s manufacturer.

1. Grant notification permissions for the Huawei Health app.

   • HUAWEI phones: Go to Settings, search for Permissions and open it, touch   in the upper right corner, and go to Special access > Notification access > Huawei Health.

   • Xiaomi phones (taking MIUI 12 as an example): Go to  Settings  >  Privacy  >  Management  >  Special app permissions  >  Notifications  > Huawei Health.

   • The setting method may vary depending on your phone model. For details, contact your phone’s manufacturer.

2. Enable message notifications in the Huawei Health app.

Open the Huawei Health app, touch Devices and select the connected device, touch Notifications, enable Notifications, and make sure that you enable notifications for the app in question.

Ensure that the Huawei Health app is properly linked with your wearable

device

• To view the connection status, open the Huawei Health app, and touch Devices. If your device is shown as disconnected, touch  CONNECT.

• To prevent the Huawei Health app from being closed with one touch, it is strongly recommended that you set the app as a protected background app on your phone, to improve the stability of message push. To lock the Huawei Health app on a HUAWEI phone, swipe up from the bottom of the screen to visit the multi-task screen, find the Huawei Health app, and swipe down to lock it.

If your phone is displaying a chat screen, chat messages will not be pushed to your wearable device. For example, WeChat messages on a chat screen in WeChat will not be pushed to your wearable device.

Update your wearable device and the Huawei Health app to their latest

versions

• To update your wearable device, open the Huawei Health app, touch Devices and then  connected device , and touch Firmware update.

• To update the Huawei Health app, please refer to this.

Restart your phone and reconnect it to your wearable device

If the issue persists, restart your phone and connect your wearable device to your phone and try again. For details about how to pair and connect your wearable device with your phone, please refer to this.

If the issue persists, please call the Huawei customer service hotline for further assistance.

Unable to pair and connect

[HUAWEI] Pairing your wearable device with an EMUI/Android phone:

1. Install the Huawei Health app ( ).

If you have already installed the Huawei Health app, go to Me > Check for updates, and update it to the latest version.

For more information, refer to Downloading and updating the Huawei Health app.

2. Open the Huawei Health app, and go to Me > Log in with HUAWEI ID. If you don’t have a HUAWEI ID, please register for one, and then log in.
3. Power on your wearable device, select a language, and start pairing.
4. Place your wearable device close to your phone. Open the Huawei Health app, touch   in the upper right corner, and touch Add device. Select the wearable device that you would like to pair your phone with, and touch LINK.

Alternatively, touch Scan to pair by scanning the QR code displayed on your wearable device.

5. When a Huawei Health app pop-up window appears requesting a Bluetooth pairing, touch Allow.
6. When a pairing request displays on the wearable device, touch  √ , and follow the onscreen instructions on the phone to complete the pairing.
7. HUAWEI WATCH Buds: Once your wearable device has been successfully paired with your phone, the earbuds and phone will automatically start pairing.

After the pairing is complete, if you are using a non-HUAWEI phone, open the Huawei Health app, go to the device details screen, touch Troubleshooting, and adjust system settings. This prevents the Huawei Health app from being cleared from the background.

If you would like to pair your wearable device with a new phone, see [HUAWEI] Pairing your wearable device with a new phone.

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