HUAWEI Tablet Support

HUAWEI Tablet Support

Increase battery life

My phone/tablet’s battery drains quickly and has a short standby time:

Problem:

1. The phone/tablet’s battery drains quickly and has a short standby time.

Cause:

1. Too many apps are running in the background.

2. The phone/tablet settings have changed. For example, the screen brightness has changed, or the settings have changed after game updates.

3. The network environment has changed, for example, from an indoor Wi-Fi network to an outdoor cellular network.

4. The battery is aging.

Solution:

1. Manage apps running in the background.

a. Go to  Settings  >  Battery. In the  power consumption rankings of apps , tap an app, tap  Launch settings , and then you can select Auto-launch ,  Secondary launch  and Run in background  as desired.

b. Go to  Settings  >  Apps & services >  Permission manager , touch the More options menu in the upper right corner, go to  Special access  >  Battery optimization , and touch the apps one by one to change the setting from  Don’t allow  to  Allow.

2. Try Power Saving mode.

a. Go to  Settings  >  Display & brightness, enable automatic brightness adjustment, and set  Screen resolution and refresh rate  to Smart.

b. Go to  Settings  >  Notifications , and touch  Manage all  to disable the notification permission for apps without important notifications.

c. If a long standby time is required, enable the Power Saving mode (by going to  Settings  >  Battery  >  Power Saving mode ).

3.When the network signals are poor, Wi-Fi is preferred. (When maps are required, download the offline map data in advance and use the offline maps to help find your way.)

If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

Tackle freezing problems

My HUAWEI phone/tablet freezes, is slow, or the joystick does not work during gameplay:

1. Use a stable network

When you are playing a game, if the network signal color on the game screen turns yellow (indicating a poor network) or the real-time network speed is slow indicated by the status bar on your phone, the game may freeze or go offline. The suggestions are as follows:

1. Play games over a Wi-Fi network.
2. If you are using a non-Wi-Fi network, add the game to AppAssistant, and enable Zero Interruptions. This prevents incoming calls, SMS messages, and MMS messages from affecting network quality to ensure a better game experience.
3. When you are surfing the Internet in a fixed place, to avoid network freezing caused by switching between Mobile network and Wi-Fi, you can search for and access Wi-Fi+ in Settings, and disable Wi-Fi+.

The operation is as follows:

• Display real-time network speed in the status bar:  Open Settings, search for and enable Display network speed.
• Add games to AppAssistant:  Open Settings, search for and access AppAssistant, select Game Space, add games by touching Add, enable Zero Interruptions (by touching Uninterrupted Gaming) in the lower right corner or upper left corner, and ensure that Game Acceleration is enabled.

2. Disable Power Saving mode

If your phone/tablet is in Power Saving mode, or has low battery level, it will degrade its performance to save battery power. It is recommended that you disable this mode and ensure that the battery level is higher than 20%. The operation is as follows:

Go to Optimizer/Tablet Manager > Battery (the battery icon in the lower left corner), and ensure that Power Saving mode is turned off.

3. Close apps running in the background or clear storage space

Running many apps at the same time will cause frame freezing. Before playing games, you can clear unnecessary apps to ensure that the system runs smoothly. The operation is as follows:

• Close background apps : Go to the recent tasks screen on your phone/tablet, and touch the trash can icon to close all apps running in the background.
• Clean up storage space : For details, please refer to A message is displayed indicating that the remaining storage space of my HUAWEI phone/tablet is insufficient to clear the storage space of your device.

4. Prevent the device from overheating

It is recommended that you fully charge your device before playing games. Playing games while charging your device may cause it to overheat, and cause the frame rate to decrease and the game to run slowly.

5. If the issue remains unresolved

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.

Solve charging issues

Unable to charge a phone or tablet:

Check whether the charging port is functioning normally
Check whether the charging port of your phone or tablet is blocked, moldy, corroded, or damaged. If so, take your phone or tablet to an authorized Huawei Customer Service Center for assistance.

If your device has not been used for a long time
If your device hasn’t been used for a long time or hasn’t been charged in a timely manner after being powered off due to a low battery level, or if the battery overdischarges, your device may need more time to activate the battery. It is recommended that you charge your device for at least 30 minutes and then check whether it is charging successfully.

If your device stops charging when the battery reaches 80%
Some Huawei phone models have added the smart charging mode, which is a battery protection mechanism powered by AI smart charging management that effectively prolongs the battery lifespan. Refer to Phone or tablet stops charging when the charging progress reaches 80%, and other FAQs related to Smart Charge for troubleshooting.

Check the device’s temperature
Move to a warmer environment before charging. Your device will charge slowly or won’t charge at all when the temperature falls below 10℃.

Use the charger that came with your device
Use the standard charger and charging cable. There may be a compatibility issue between non-Huawei chargers and your phone or tablet, resulting in the phone or tablet being unable to charge.

Perform cross-verification
Try using a charger and charging cable that can charge other devices normally to charge your device to check whether your charger and charging cable are faulty.

If the charger and charging cable are functioning normally but the phone or tablet still cannot be charged, the device may be faulty. Back up important data, then bring your device, charger, charging cable, and proof of purchase to a nearby Huawei Customer Service Center for assistance.

To learn more:

My phone charges slowly

Enrich Your Journey with HUAWEI Tablet

Multi-Screen Collaboration: Control Your Phone Virtually from Your Tablet:

With Multi-Screen Collaboration, you can virtually project your phone screen onto your tablet. You can then control your phone apps using your tablet, and drag and drop files and videos between the two devices, without needing a data cable or a third-party app. This means you can be much more efficient when working across devices.

• Multi-Screen Collaboration is supported on phones and tablets running EMUI 10.0 or later.

Access phone apps and files from your tablet

Once you’ve connected your phone to your tablet, you can access the apps and files on your phone from your tablet. For example, you can view notifications from your phone, such as SMS messages, on the notification panel on your tablet, or answer calls in the small phone window that appears on the top of the tablet screen.

When your phone screen is unlocked, you can use the phone window on your tablet to do the following:

Open  Phone  to make a call by dialing a number.

Open  Messaging  to view and reply to SMS messages.

Open  Gallery  or  Files  to view and manage your pictures, videos, and files, as well as play video and audio content stored on your phone.

If your tablet is connected to an external keyboard or a stylus, you can use these to input text and control the phone window on your tablet.

Quickly drag and drop files and edit documents

With Multi-Screen Collaboration, you can drag and drop files to transfer them between your phone and tablet.

To try it out, do the following:

1.Enable Multi-Screen Collaboration on your tablet, and project your phone onto your tablet.

2.Open  Gallery    or  Files    . Touch and hold a picture, video, or file to bring up the multi-select screen.

3.Select as many files as you need, then touch and hold any one of them, and when you see the drag icon, drag them to the other device’s screen.

You can drag and drop:

Pictures and videos from  Gallery  or  Files  on your tablet to the corresponding apps on your phone.

Files from the  Files  app on your tablet to the same app on your phone.

Pictures and videos from  Gallery  or  Files  on your phone to the corresponding app on your tablet.

Files from the  Files  app on your phone to the same app or the home screen on your tablet.

A picture, text, or file from your phone to an open document on your tablet, such as a Microsoft Office document, memo, or email.

How to enable Multi-Screen Collaboration

To enable  Multi-Screen Collaboration , you need to connect your phone and tablet using any of these methods:

Connect over Bluetooth

1.On your phone, swipe the status bar down to access the notification panel, and enable  Wi-Fi  and  Bluetooth.

2.On your tablet, swipe the status bar down and enable  Multi-Screen Collaboration.

3.Hold your phone near to your tablet and follow the onscreen instructions to connect.

Connect by scanning a QR code

1.On your tablet, swipe the status bar down to access the notification panel, and enable  Multi-Screen Collaboration , then touch  Scan  to connect at the bottom to display a QR code.

2.On your phone, open  Camera  and select  PHOTO mode. Touch the AI Lens icon in the upper left corner, and switch to  Code scanner. Scan the QR code on the tablet and follow the onscreen instructions to connect. Make sure your phone is connected to the Internet before you scan the QR code.

Split your screen to double efficiency

Boosting Your Work Efficiency with Multi-Window and APP Multiplier:

If you’re used to working remotely, you’ll know that the perfect workspace needs to be both portable and efficient. HUAWEI tablets deliver on both fronts with two powerful split-screen features.

Multi-Window Makes Multi-tasking on the Tablet a Reality

Multi-Window  has two key functions: split-screen view and a floating window. These give you the power to access multiple apps at once.

*  Multi-Window  is enabled by default. To disable it, go to Settings > Accessibility features > Multi-Window, then disable  Multi-Window dock.

• To use the  Multi-Window  feature, please update the system of your tablet to EMUI 10.1 and later versions.

Entering Split-screen View

With split-screen view, you can use two apps simultaneously. This means you don’t need to keep switching when you want to chat and shop at the same time.

1.To enter split-screen view, open an app that supports the feature, swipe inward from the left or right edge of the screen, and hold to bring up the Multi-Window dock.

2.Drag an app icon out of the  Multi-window dock.

3.To switch the positions of the two split-screen windows, touch and hold the top of one window until it shrinks. Then, drag it to the other side of the screen.

4.To exit split-screen view, drag   or   in the middle of the split screen line horizontally or vertically until either window disappears.

Displaying the Floating Window

Open a floating window while gaming, and you can chat with a friend without missing a second of the action.

1.Swipe inward from the left or right edge of the screen and hold to bring up the  Multi-Window dock.

2.In the  Multi-Window dock , touch the app you want to open in a floating window.

3.Drag   the top of the floating window to the part of the screen where you want to display it. Touch   on the floating window to display the window content in full screen mode. Touch   on the window to close it.

Switching Between Split-screen View and the Floating Window

Touch and hold   at the top of a split-screen window, and drag it up or down (in Landscape mode), or left or right (in Portrait mode), then release your finger when the split-screen window changes to an app icon.

Touch and hold   at the top of a split-screen window and drag it up or down (in Landscape mode) or left or right (in Portrait mode), then release your finger to switch from floating window to split-screen view.

Add, Move, or Remove an App in the Multi-Window Dock

To add an app, swipe inward from the left or right edge of the screen and hold to bring up the  Multi-Window dock. Touch   , select the app you want to add, then touch  DONE.

To move an app, bring up the  Multi-Window dock , touch and drag the app you want to any location in the dock. To remove an app, touch   in the upper- right corner of the app you want to remove.

Do more with your tablet

Working More Intelligently with PC Mode and the Tap to Wake Feature:

When you are on a business trip, HUAWEI tablets can be your perfect partners since they are not only easy to carry but also equipped with plenty of fantastic functions. For example, you can boost your efficiency by instantly transforming your tablet into a laptop with PC mode, or by projecting your phone screen onto your tablet and working seamlessly across the two devices with Multi-screen Collaboration. If you need to make a note, you can tap the tablet’s screen using a stylus pen to wake it up, or even use your voice to input text, so you’ll never have to worry about losing those flashes of inspiration.

Working Efficiently with PC Mode

With PC mode, you can turn your tablet into a laptop and enjoy the following features:

Display multiple windows : Raise your multitasking game by splitting webpages and documents across multiple windows. You can rearrange the windows by dragging them, and open or hide them with one touch.

Manage files : Create, remove, or rename folders, all from the tablet’s desktop.

Find things easily : Search for files, videos, images in the startup menu, just as you would on a laptop.

Create app shortcuts : From the startup menu, touch and hold an app, then drag it to the desktop to create a shortcut. You can also touch and hold an app icon and touch  Add to Desktop  to create an app shortcut on the desktop.

How to enable PC mode

Swipe down on the screen to display the notification panel, then touch Desktop mode.

If you have connected the tablet to its keyboard, an accessory that is available for purchase separately, you’ll be prompted to enable PC mode as soon as you plug the tablet into the keyboard. Once you’ve confirmed this, your tablet will display the laptop desktop.

How to exit PC mode

Touch the startup button, then touch  Exit.

Alternatively, touch anywhere on the bottom-right of the screen to display the Notification center, then touch  Exit Desktop mode.

Tap to Wake the Tablet

The tablet comes with a stylus pen and has a  Notepad  app. When the screen is off, you can wake it by simply tapping the stylus pen tip against it. This will take you straight to  Notepad  so you can start making notes straight away.

• Requires a HUAWEI M-Pencil.

How to use this feature:

1.When using the stylus pen for the first time, attach the notch area to the middle of the top-side of the tablet (where the power button is) then follow the onscreen instructions to pair the stylus pen with the tablet using Bluetooth.

2.Once the two devices have been paired, and when the tablet screen is off, tap the stylus pen against the screen, or draw a line on the screen to quickly wake up the tablet and enter  Notepad.

With Multi-screen Collaboration, You Can Control Your Phone Using the

Tablet

First, enable Multi-screen Collaboration on your tablet to connect the two devices and project your phone screen onto the tablet screen. Then, you can use your tablet to control the phone, including answering phone calls, and sending messages. To find out more about this feature, see Multi-screen Collaboration: Control Your Phone Virtually from Your Tablet.

Get the most out of your screen space

The tablet features Multi-Window and APP Multiplier, so you can complete a variety tasks on a single screen. For example, you can write an E-mail while checking documents at the same time, or read files while responding to messages. To find out more, see Boosting Your Work Efficiency with Multi- Window and APP Multiplier.

Working on the go is more relaxing than ever with a tablet that supports PC mode and the tap to wake feature. So, if you’re looking for an intelligent and versatile device to take traveling, give it a go.

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