WORLD EYECAM a429 DMSS Mobile Surveillance App User Guide
- June 14, 2024
- WORLD EYECAM
Table of Contents
- WORLD EYECAM a429 DMSS Mobile Surveillance App
- Product Information
- Safety Instructions
- Overview
- Home
- Adding Devices
- Basic Operations
- Live View
- Video Playback
- Video Call
- Access
- Alarm
- Message
- Favorites
- Name Account management
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
WORLD EYECAM a429 DMSS Mobile Surveillance App
Product Information
The DMSS app (DMSS) is a mobile application that provides
functions and operations for surveillance devices. It allows users
to control, monitor, and manage their devices remotely.
Safety Instructions:
The manual includes signal words to indicate different levels of
potential hazards and risks. It is important to pay attention to
these signal words to ensure safety during product usage.
Signal Words | Meaning |
---|---|
DANGER | Indicates a high potential hazard which, if not avoided, will |
result in death or serious injury.
WARNING| Indicates a medium potential hazard which, if not avoided,
could result in slight or moderate injury.
CAUTION| Indicates a low potential hazard which, if not avoided, could
result in property damage, data loss, reductions in performance, or
unpredictable results.
TIPS| Provides methods to help you solve a problem or save time.
NOTE| Provides additional information as a supplement to the
text.
Revision History:
The DMSS app has undergone several updates and revisions to
improve its functionality and user experience. The current version
is V1.4.0, released in January 2022.
Version | Revision Content | Release Time |
---|---|---|
V1.4.0 | Updated methods for adding devices. Optimized the function for |
entrusting and sharing devices, and added countries that support
device entrusting services. Optimized device details. Updated the
descriptions of all the chapters. Updated images.| January 2022
V1.3.0| Added illumination settings function. Added function of
entrusting device in batches. Updated device sharing functions.
Added IPC external alarm.| April 2021
V1.2.0| Optimized language. Updated images. Deleted cloud storage and
FAQ.| January 2021
V1.1.0| Reorganized manual structure. Updated and optimized
descriptions for all chapters. Updated images.| January 2020
V1.0.0| First release.| July 2019
Privacy Protection Notice:
As the user of the DMSS app and the data controller, it is important to comply with local privacy protection laws and regulations when collecting personal data of others such as their face, fingerprints, and license plate number. Measures should be implemented to protect the legitimate rights and interests of individuals, including providing clear identification of surveillance areas and required contact information.
About the Manual:
The manual provided is for reference purposes only. There may be slight differences between the manual and the actual product. It is important to operate the product in compliance with the manual to avoid any losses. The manual will be updated according to the latest laws and regulations. For detailed information, refer to the paper user’s manual, CD-ROM, scan the QR code, or visit the official website. All designs and software are subject to change without prior notice, and there might be errors or deviations in the print or description of functions, operations, and technical data. Please contact customer service for the latest program and supplementary documentation. If the manual in PDF format cannot be opened, upgrade the reader software or try using other mainstream reader software.
DMSS App
User’s Manual
V1.4.0
Foreword
General
This manual introduces the functions and operations of the DMSS app (hereinafter referred to as “DMSS”).
Safety Instructions
The following signal words might appear in the manual.
Signal Words
Meaning
DANGER
Indicates a high potential hazard which, if not avoided, will result in death or serious injury.
WARNING CAUTION
Indicates a medium or low potential hazard which, if not avoided, could result
in slight or moderate injury.
Indicates a potential risk which, if not avoided, could result in property
damage, data loss, reductions in performance, or unpredictable results.
TIPS
Provides methods to help you solve a problem or save time.
NOTE
Provides additional information as a supplement to the text.
Revision History
Version V1.4.0
V1.3.0 V1.2.0 V1.1.0 V1.0.0
Revision Content
Updated methods for adding devices. Optimized the function for entrusting and
sharing
devices, and added countries that support device entrusting services.
Optimized device details. Updated the descriptions of all the chapters.
Updated images.
Added illumination settings function. Added function of entrusting device in
batches. Updated device sharing functions. Added IPC external alarm
Optimized language. Updated images Deleted cloud storage, and FAQ.
Reorganized manual structure. Updated and optimized descriptions for all
chapters. Updated images.
First release.
Release Time January 2022
April 2021 January 2021 January 2020 July 2019
I
Privacy Protection Notice
As the device user or data controller, you might collect the personal data of
others such as their face, fingerprints, and license plate number. You need to
be in compliance with your local privacy protection laws and regulations to
protect the legitimate rights and interests of other people by implementing
measures which include but are not limited: Providing clear and visible
identification to inform people of the existence of the surveillance area and
provide required contact information.
About the Manual
The manual is for reference only. Slight differences might be found between
the manual and the product.
We are not liable for losses incurred due to operating the product in ways
that are not in compliance with the manual.
The manual will be updated according to the latest laws and regulations of
related jurisdictions. For detailed information, see the paper user’s manual,
use our CD-ROM, scan the QR code or visit our official website. The manual is
for reference only. Slight differences might be found between the electronic
version and the paper version.
All designs and software are subject to change without prior written notice.
Product updates might result in some differences appearing between the actual
product and the manual. Please contact customer service for the latest program
and supplementary documentation.
There might be errors in the print or deviations in the description of the
functions, operations and technical data. If there is any doubt or dispute, we
reserve the right of final explanation.
Upgrade the reader software or try other mainstream reader software if the
manual (in PDF format) cannot be opened.
All trademarks, registered trademarks and company names in the manual are
properties of their respective owners.
Please visit our website, contact the supplier or customer service if any
problems occur while using the device.
If there is any uncertainty or controversy, we reserve the right of final
explanation.
II
Overview
1.1 Introduction
DMSS is a mobile surveillance app with functions such as remote monitoring,
video playback, push notifications, remote configuration, device sharing and
entrusting. Devices such as IPC, NVR, XVR, VTO, door bells, alarm hubs, and
access controllers can be added.
1.2 Applicable OS
Android 5.0 or later. iOS 9.0 or later.
1
2 Login
For first-time use, you need to create an account. This user manual uses the
operations for iOS as an example.
2.1 Signing Up
Step 1 Search for DMSS in the App store, and then download the app. For
Android users, you can go to Google Play to download DMSS.
Step 2 On your phone, tap to start the app. Figure 2-1 Login
Step 3 Create an account. 1) On the Login screen, tap Sign up.
2
Figure 2-2 Sign up
2) Enter your email address and password. Tap to show the password, and the
icon will become .
3) Read the User Agreement and Privacy Policy, and then select the I have read
and agree to checkbox.
4) Tap Get verification code, check your email box for the verification code,
and then enter the code.
Use the verification code within 60 seconds of receiving it. Otherwise, the
verification code will become invalid.
3
Figure 2-3 Enter verification code
5) Tap OK. Step 4 On the Login screen, enter your email and password, and then
tap Log in.
You can modify the password on the Me > Account Management > Modify Password.
2.2 Resetting the Password
On the Login screen, you can reset your password. Step 1 On the Welcome
screen, tap Forget password?.
4
Figure 2-4 Login
Step 2 On the Forget password screen, enter the email address that you set
during registration, set a new password, confirm it, and then tap Get
verification code. Figure 2-5 Forget password
Step 3 On the Forget password screen, enter the verification code obtained
from the email, and then tap OK. Use the verification code within 60 seconds
of receiving it. Otherwise, the verification code will become invalid.
5
Figure 2-6 Enter verification code Step 4 On the Welcome screen, tap Log in to
log in directly.
6
Home
Figure 3-1 Home
Table 3-1 Home
No.
Description
1
Click or mode.
to switch between displaying device details in list mode or picture
Tap to add devices.
2
You can add devices by manually entering the device SN, scanning the QR code,
entering the IP of the device or specific domain, or by performing an online
searching.
3
Tap , and then enter keywords to search for a device.
4
Function modules.
5
Displays added devices.
Tap
to view details on the device, and share and entrust devices.
6
You can select
Move to the Top to pin the device to the top of the device
list.
7
Tap to open the Live screen. For details, see “6 Live View”.
Navigation bar. 8
Three tabs: Home, Message and Me.
7
Adding Devices
You can add devices by manually entering the device SN, scanning the QR code,
entering the IP of the device or specific domain, or by performing an online
searching.
4.1 Adding by SN/QR Code
You can add devices by scanning the QR code or manually entering the SN. Step
1 On the Home screen, tap , and then select SN/Scan.
Figure 4-1 Add by SN/QR code
Step 2 Step 3
Add a device. Scan the device QR code directly, or tap and import the QR code
picture to add a
device. Tap Manually Enter SN, and then enter the device SN to manually add a
device. Select the device type, and then tap Next.
Step 4
Tap Next if the system identifies the device type automatically. On the Add Device screen, customize the device name, enter the username and the device password, and then tap Save.
4.2 Adding by IP/Domain searching
You can add devices by entering the IP of the device or specific domain. Step
1 On the Home screen, tap , and then select IP/Domain.
8
Figure 4-2 Add by IP/domain searching
Step 2 Select the device type, and then tap Next. Step 3 Enter information as
needed, and then tap Save.
4.3 Adding through Online Searching
You can search for online devices and add them. Step 1 On the Home screen, tap
, and then select Online Search.
Figure 4-3 Add through online search
Step 2 On the Select Device screen, select the device as needed. Step 3 On the
Add Device screen, enter information as needed, and then tap Save.
9
Basic Operations
After adding devices, you can perform basic operations, such as configuring
the parameters of devices, restarting and deleting devices on the Device
Details screen, sharing and entrusting devices, creating device cards, and
setting and changing the password of the device.
The interface might vary depending on the device.
5.1 Configuring Devices
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 Configure parameters on the Device Details screen.
Figure 5-1 Device details
Table 5-1 Device details
No.
Description
1
Tap to share the device. For details on sharing the devices, see “5.2 Sharing Devices”.
10
No.
Description
View basic information on the device, including device model, SN, and the maximum and current number of connectible channels.
Tap
to open the Device Configuration screen, and then modify the
device name and password, and view linked channels and the SN. For details 2
on modifying the device password, see “5.5 Resetting and Modifying the Device
Password”.
On the Device Configuration screen, you can tap to copy the device SN.
Configure devices. Device configuration can be divided into five categories:
alarm settings, video play settings, device config, general config, and other
basic configurations.
Some devices do not have the above 5 categories in the device configuration section. Please configure the device based on your actual situation.
For details on performing operations in Alarm Settings, see “5.1.5.1.2 Alarm
3
Settings”.
For details on performing operations in Video Play Settings, see “5.1.2 Video
Play Settings”.
For details on performing operations in Device Config, see “5.1.3 Device
Configuration”.
For details on performing operations in General Config, see “5.1.4 General
Configuration”.
For details on performing operations in Others, see “5.1.5 Others”.
4
Tap Restart to restart the device.
5
Tap Delete to delete the device.
5.1.1 Alarm Settings
You can subscribe for alarm messages, disable alarm linkage, set push
notifications, and more.
5.1.1.1 Notification
You can subscribe for alarm messages to have notifications sent to DMSS when an alarm is triggered. You can set the type of notification to be sent. Multiple types of notifications can be selected simultaneously. This section uses configuring the IP camera as an example.
Procedure
Step 1 Step 2
On the Home screen, tap
next to a device, and then tap Device Details.
On the Alarm Setting section, tap Notification, and then configure the parameters.
Tap Others to display more notification types.
11
Figure 5-2 Notification
Table 5-2 Configure notification push
Notification Type
Description
Motion Detection
The alarm is triggered when a target is moving abnormally in the picture.
SMD
Select Motion: Human or Motion: Vehicle.
Intrusion Alarm Tripwire Alarm Scene Changing Abandoned Object
The alarm is triggered when the defined rules for functions are broken such as for Tripwire, Intrusion, Abandoned Object, and Scene Changing.
Video Mask
Alarm is triggered when the monitoring image is shielded and the output video is in single color.
Disk Alarm
Alarm is triggered when there is no disk, or disk error occurs.
Face Alarm
The alarm is triggered when human faces are detected in the image.
Temperature Not Within The alarm is triggered when the temperature is not within the
Thresholds
thresholds.
IPC Offline Alarm
The alarm is triggered when the IPC is offline.
License Plate Recognition
The alarm is triggered when detecting a blocklist vehicle.
Defocus
The alarm is triggered when the camera cannot focus on the target or the image has softened or become blurred.
Missing Object
The alarm is triggered when an object is missing from the image.
Fast Moving
The alarm is triggered when there is a fast moving target in the image.
Loitering Detection
The alarm is triggered when people are loitering in the image.
12
Notification Type People Stranding Fire Alarm Smoking Alarm Phone Call Alarm
IPC External Alarm
Local Alarm
Network Alarm Solar Energy Alarm Crowd Alarm
Description
The alarm is triggered when people remain in a location for longer than the
defined time.
An alarm is triggered by the presence of fire.
An alarm is triggered by the presence of smoke.
The alarm is triggered when people are making a phone call.
When a device that is connected to an IPC, such as an NVR, is added to DMSS,
notifications will be sent when an alarm is generated on the IPC.
Connect the alarm device to the alarm input port of the added device. When an
alarm is triggered, alarm linkage actions will be performed.
Notifications are sent when a network alarm occurs.
An alarm is triggered when solar energy levels are low.
The alarm is triggered when there are a lot of people in the area, and crowd
density reaches the limit.
5.1.1.2 Multi-channel Alarm Subscription
On the Alarm Setting section, tap Multi-channel Alarm Subscription, you can
subscribe alarm messages for several channels of the device simultaneously,
after which alarm notification can be pushed to the DMSS when the alarm is
triggered. The configuration for the multi-channels are the same as that of
the device. For details on the notification type description, see “5.1.1.1
Notification”.
5.1.1.3 Alarm Ringtone Settings
You can configure alarm ringtone.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Alarm Setting section, tap Alarm Ringtone Setting.
Step 3 On the Alarm Ringtone Setting screen, tap next to Alarm and Siren Linkage to
enable the function.
A prompt window will appear to alert you that the siren is very loud. If you are sure that
you want to enable this function, tap OK, and then will become .
Step 4 Set an alarm ringtone.
Select an existing alarm ringtone.
Tap , and then hold to create your own custom ringtone.
Tap when you finish recording. Tap if you want to pause recording.
13
Figure 5-3 Custom a ringtone
5.1.1.4 Disabling Alarm Linkage
On the Alarm Setting section, tap alarm linkage.
next to Disable Alarm Linkage to disable the function of
5.1.2 Video Play Settings
You can set video stream parameters, create your own custom audio and perform
video encryption.
5.1.2.1 Stream Settings
You can set video streams and the size of the video player.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Video Play Settings section, tap Stream Setting, and then configure parameters.
Select video streams from Sub or Main for live view or video playback.
Main: Has a large bit stream, small image compression size, and high resolution, but
also requires large bandwidth.
Sub: Has a smaller bit stream, smooth video, and requires less bandwidth. It is used
to replace main stream when the available bandwidth is insufficient.
Select Fit Screen Size or Original Screen for the size of the video player.
14
Figure 5-4 Stream setting
5.1.2.2 Customizing Audio and Video Encryption
Background Information
You can create your own custom audio and perform video encryption. After
enabling Custom Audio and Video Encryption, you need to enter the password for
live view and playback (cloud videos included).
Procedure
Step 1 Step 2
Step 3
On the Home screen, tap
next to a device, and then tap Device Details.
In the Video Play Settings section, tap Custom Audio and Video Encryption, and then
configure parameters.
On the Custom Audio and Video Encryption screen, tap
next to Custom Audio
and Video Encryption to enable the function.
Figure 5-5 Custom audio and video encryption
Step 4 Step 5
After a prompt appears, tap Enable.
On the Password Setting screen, set a password, and then tap Save.
After setting the password, Modify Password and Forget password will appear on the
Custom Audio and Video Encryption screen, and
will become .
Related Operations
To modify the password, tap Modify Password on the Custom Audio and Video
Encryption screen, and then enter the old and new password.
To change the password if you forget the old one, tap Forget Password on the
Custom Audio and Video Encryption screen, and a verification email will be
sent to your linked email. Enter the verification code from the email and then
create a new password.
15
5.1.3 Device Configuration
You can set an audio recording, white light and LED indicator.
5.1.3.1 Audio Recording
In the Device Config section, tap function.
next to Audio Recording to enable audio recording
5.1.3.2 White Light
You can set white light.
White light is activated when an alarm (such as motion detection or human detection) is triggered,
and switches off when targets are not in the surveillance area.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Device Config section, tap White Light.
Step 3 On the White Light screen, tap
next to Alarm and White Light Linkage to enable
the function.
Figure 5-6 Alarm and White Light Linkage
Step 4 Tap Brightness, and then select from 1, 2, 3, and 4 for brightness. Figure 5-7 Brightness
Step 5 Tap Save. 16
5.1.3.3 LED Indicator
On the Device Config section, tap LED Indicator to set LED indicator.
5.1.4 General Configuration
You can set the time zone, share devices and view device updating information.
5.1.4.1 Time Zone
When your region has Daylight Saving Time (DST), you can select the time zone and set DST.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 On the Device Details screen, tap Time Zone of the General Config section.
Figure 5-8 Time zone
Step 3 Step 4
Select the time zone that the device is in. (Optional) Tap next to DST to enable the function, and then set the start time and end time of the DST.
5.1.4.2 Cloud Update
On the Cloud Update screen of the General Config section, you can view the
current device version and upgrade the device when a new version is discovered
by the system.
5.1.5 Others
You can remotely configure devices and set alarm output in the Others section.
5.1.5.1 Remote Configuration
You can remotely configure the device including video detection, alarm settings, camera settings,
storage management, and image adjustment.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 On the Device Details screen, tap Remote Configuration in the Others section, and then
perform operations.
17
Figure 5-9 Remote configuration
5.1.5.1.1 Video Detection
When a target is detected as moving within the defined conditions, or the video image is shielded, the system will perform alarm linkage actions.
Motion Detection
An alarm linkage action is performed when a moving target appears in the image, and its speed
reaches the sensitivity level.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 On the Others section, select Remote Configuration > Video Detection > Motion
Detection.
Step 3 Select the device channel that you want to configure.
Step 4 Tap next to Enable to enable the function.
Step 5 Tap next to Advanced Configuration to enable the function, and then configure
other parameters.
18
Figure 5-10 Advanced configuration (motion detection)
Table 5-3 Advanced configuration (motion detection)
Function
Description
Arm/Disarm Period
Set arming periods. The alarm can only be triggered when it occurs during the
defined period.
Select dates, tap next to defined arming period, and then tap Save. For
details, see Figure 5-11.
Anti-dither
Set the anti-dither period from 0 s to 600 s. Only one motion detection event is recorded during the period.
Sensitivity
Set the sensitivity value from 0 to 100. It is easier to trigger an alarm when the sensitivity level is higher.
Region Setting
Set the motion detection region. The entire video image is the monitoring area
by default. For details, see Figure 5-12.
Tap to set the motion detection region. Tap to clear the zone you have set.
Tap , and then pinch or stretch out your fingers to zoom in or out of
the image.
19
Function Record Delay Alarm Output Delay Snapshot
Description
Tap
next to Record to enable the function, and then the system
records automatically when an alarm is triggered.
The record will be generated for the alarm at the time that was selected and will be sent after the alarm ends
Tap
next to Alarm Output to enable the function, and then the
connected alarm output device will be linked when the alarm is triggered.
The alarm keeps output for the defined time after the alarm is ended.
Tap
next to Snapshot to enable the function, and then the system
will automatically capture pictures when the alarm is triggered.
Figure 5-11 Arm/Disarm period
Figure 5-12 Region setting
Video Mask
An Alarm is triggered when the monitoring image is shielded or the output video is in a single color.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Video Detection > Motion
Detection.
20
Step 3 Step 4 Step 5
Select the device channel that you want to configure. Tap next to Enable to enable the function. Tap next to Advanced Configuration to enable the function, and then configure other parameters. For details, see Table 5-3.
Figure 5-13 Advanced configuration (video mask)
Step 6 Tap Save.
5.1.5.1.2 Alarm Settings
When an alarm is triggered, alarm actions are linked such as recording, snapshot, and alarm output. Alarm types (mainly for network video recorders) include local alarm, network alarm, IPC external alarm, IPC offline alarm, and PIR alarm. This section uses setting local alarm as an example.
Table 5-4 Alarm setting
Alarm Type
Description
Local Alarm Network Alarm
Connect the alarm device to the alarm input port of the added device. When the
alarm is triggered, alarm linkage actions will be performed.
An alarm linkage action is performed when an alarm signal is transmitted to
the device through network.
21
Alarm Type
Description
IPC External Alarm
Connect the IPC to the alarm input device. When the alarm is triggered, alarm linkage actions will be performed.
IPC Offline Alarm
Alarm linkage actions will be performed when the added device and IPC are disconnected.
PIR Alarm
The alarm is triggered when an object is detected by a PIR-based motion detector.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Alarm Setting > Local Alarm.
Step 3 Select the device channel that you want to configure.
Step 4 Tap next to Enable to enable the function.
Step 5 Tap next to Advanced Configuration to enable the function, and then configure
other parameters. For details, see Table 5-3.
Step 6 Tap Save.
22
Figure 5-14 Advance configuration (local alarm)
5.1.5.1.3 Camera Settings
You can set the parameters for video stream.
You can set video stream parameters such as encoding mode, resolution, frame rate, bit rate type,
and bitrate.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Camera Setting > Video Stream.
Step 3 Select the device channel you want to configure.
Step 4 (Optional) Set channel name.
Step 5
We recommend setting a channel name that is easy to be recognized. You can set this according to the installation location of the device. Select main stream or sub stream.
23
Figure 5-15 Video stream (main)
Function Main/Sub
Encode Mode Video Audio Resolution Frame rate
Table 5-5 Video stream parameters
Description
Main stream: Has a large bit stream, small image compression size, and high
resolution, but also requires large bandwidth.
Sub stream: Has a smaller bit stream, smooth video, and requires less
bandwidth. It is used to replace main stream when the available bandwidth is
insufficient.
MJPEG: The image requires high bit rate to ensure clarity. It is recommended
to set the Bitrate value to the to the highest value for better image quality.
H.264: Main Profile encode mode. H.264H: High Profile encode mode. It uses a
smaller bandwidth
than H.264, while maintaining the same image quality.
This parameter can be set only when you select sub stream. Enable Video, and
then the video stream type will become sub stream.
Set the audio stream type as main stream or sub stream.
Set the resolution for video stream. The higher the resolution, the better the
video quality, but the larger the bandwidth needs to be.
The supported resolutions vary depending on the device. Please be advised.
Set the frame rate from 1 to 25. The higher the frame rate, the smoother and
more vivid the video is, but the larger the bandwidth needs to be.
24
Function
Bitrate Type
Quality Bitrate Step 6 Tap Save.
Description
CBR (Constant Bit Rate): There is very little change in the bitrate. It
remains close to the defined bitrate value. When the scene is complicated, the
image might not be clear. But when the scene is simple, the bandwidth might be
wasted.
VBR (Variable Bit Rate): The bitrate changes with the monitoring scene to make
the image clear when the scene is complicated. Very little bandwidth is needed
for these types of simple scenes.
This parameter can be configured only when the Bitrate Type is set as VBR. The
higher the quality is, the larger the bandwidth needs to be.
Set the video bitrate. The higher the bitrate is, the faster the data is
transmitted.
5.1.5.1.4 Record Plans
You can configure the device recording period and recording type.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Record Plan.
Step 3 Select the device channel you want to configure.
Different recording types have different colors. Green: Normal video recordings. Orange: Record when the motion detection alarm is triggered. Red: Alarm recording. Record when an alarm is triggered.
25
Figure 5-16 Schedule
Step 4 Tap , select the date, and then set the start time and end time of the
period (up to 6 periods can be set for each day). Tap Copy, select other days,
and then the defined arming period will be applied to the selected days.
26
Figure 5-17 Set recording
Step 5 Tap Save.
5.1.5.1.5 Image Adjustment
You can adjust settings for the live view image such as focus, zoom, brightness, contrast, and image
quality.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Image Adjustment.
Step 3 Select the device channel you want to configure, and then the system goes to the Live
screen.
Step 4 Perform operations on the app.
27
Figure 5-18 Image adjustment
Function Focus/Zoom
Table 5-6 Function icon descriptions
Description
Tap Tap
to zoom in or out of the image. to adjust the focus to make the image clearer
Tap + or on the image to adjust the focus or zoom effect.
28
Function Rotate/Flip
Image effect Video quality
Description
Tap
to rotate or flip the image.
: Flip horizontally.
: Flip vertically.
: Rotate 90° anticlockwise.
: Rotate 90° clockwise.
: Rotate 180°.
Tap
to adjust image effects.
: Brightness.
: Contrast.
: Hue.
: Saturation.
: Restore to default.
Tap
to adjust the quality of the live video.
: Real-time mode.
: Fluent mode.
: Auto mode.
5.1.5.1.6 Storage Manager
You can view the storage capacity of the SD card or HDD, and format the SD card or HDD.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Storage Manager.
Step 3 View the storage capacity of the SD card or HDD. You can also tap Format the Disk to
format the SD card or HDD if you need to.
29
Figure 5-19 Storage
5.1.5.1.7 Arm/Disarm Period
You can set arming periods. The alarm can only be triggered when it occurs during the defined
period.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Arm/Disarm Period.
Step 3 Set arming periods. For details on setting arming periods, see Table 5-3.
5.1.5.2 Alarm Output
You can set the alarm output mode as close, manual, or automatic. When the added device has
connected to an alarm output device, and Alarm Output is enabled in Video Detection or Alarm
Setting, you need to set the alarm output mode for alarm linkages to take effect.
Step 1 On the Home screen, tap
next to a device, and then tap Device Details.
Step 2 In the Others section, tap Alarm Output.
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Figure 5-20 Alarm output
Step 3
Set the alarm output mode. Close: Alarm is disabled. Manual: Alarm is always on. Automatic: Alarm is triggered only when the alarm event occurs.
5.2 Sharing Devices
You can share devices with up to 6 DMSS users.
You can go to
Device Sharing,
Device Details > , or
Device
Details > Device Sharing to share the device. These methods are similar. This section uses sharing
devices on
Device Sharing as an example.
Step 1 On the Home screen, tap
next to a device, and then tap Device Sharing.
Figure 5-21 Share device
Step 2 Step 3
On the Device Sharing screen, share the device with the user by entering their DMSS account or scanning their QR code. Select permissions as needed. You can select Playback, Alarm Push Notifications, or Device Control. Live View is
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selected by default, and cannot be disabled.
Step 4
Permissions for alarm devices are different to other devices. Select device permissions for users based on your actual need. Tap OK. The account that you shared the device with will appear on the Shared User section of the Device Sharing screen.
5.3 Entrusting Devices
You can entrust devices one by one or in batches.
Device entrusting services are available in some countries, including France, Benelux, Italy, Spanish Portuguese, Germany, Hungary, Czech Republic, Turkey, Baltic Sea, Poland, Latin America, Russia, Myanmar, Thailand, Vietnam, Algeria, Tunisia, Tanzania, South Africa, Australia, and India.
5.3.1 Entrusting Devices One by One
You can entrust a device to one enterprise.
Procedure
Step 1 On the Home screen, tap
next to a device, and then tap Device Entrusting.
Figure 5-22 Entrust a device
Step 2
On the Entrust to Company screen, tap
, and then scan the corresponding QR code
of the installer, or tap installer.
and import the QR code picture to entrust the device to the
Step 3
You can ask installers for their QR codes. On the Entrust to Company screen, select entrusting periods, and company viewing permissions, and then tap OK.
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Step 4
You must select at least one viewing permission from Health Diagnosis Package
and Alarm Management.
Enterprise information will be automatically recognized after you scan the QR
code of the installer.
View entrusting details on the Entrust to Company screen. When successfully
entrusted, To be Reviewed will change to Delivered.
After an entrusting request has been successfully sent, a message will pop up
on the Home screen. You need to wait for a response from the installer, which
will be displayed on the Me > Mailbox > Personal screen.
Related Operations
To change permissions, go to the Entrust to Company screen, and then tap
Change Permissions.
To withdraw entrusting permissions, go to the Entrust to Company screen, and
then tap Withdraw.
To renew entrusting periods, go to the Entrust to Company screen, and then tap
Renew.
5.3.2 Entrusting Devices in Batches
You can entrust devices to one enterprise in batches. Step 1 On the Home
screen, select Me > Batch Entrust.
Figure 5-23 Entrust devices in batches
Step 2
On the Select Device screen, select the devices to be entrusted, and then entrust those to the enterprise. The process for entrusting multiple devices is the same as entrusting a single device. For details, see “5.3.1 Entrusting Devices One by One”.
5.4 Creating Device Cards
You can quickly add devices by scanning the device card. Step 1 On the Me
screen, tap Export Device. Step 2 Select devices (10 at most), and then tap
Create Device Card.
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Figure 5-24 Create device card
Step 3 (Optional) Enter the password, and then tap OK.
You need to enter the password when you import devices by scanning the device card. Step 4 Save the QR code of the device card to your album.
5.5 Resetting and Modifying the Device Password
You can go to
Device Details >
Modify Device Password to modify the device
password. If you forget the device password, you can go to Me > Tool Manager > Device Password
Management to reset the device password. The methods for these two processes are similar. This
section uses resetting the device password as an example.
Step 1 On the Me screen, tap Setting.
Step 2 Tap next to Password Protection.
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Step 3 Step 4
On the Password Protection screen, enter the new and confirmed password.
Tap OK.
After successfully resetting the device password,
will become , and Modify
Password will appear on the Setting screen.
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Live View
You can view monitoring channels and perform operations such as taking
snapshots, recording videos, and adding channels to favorites. Step 1 On the
Home screen, tap . Step 2 Play a channel or multiple channels.
Play a channel: Tap in the window, and then select a channel from the device
list to be played.
Play multiple channels: Tap , and select channels from the device list as
needed.
Step 3
When the number of displayed channels exceeds the maximum number of available windows, you can swipe left or right to view the other live videos. View and perform operations for the live videos.
Figure 6-1 Live view of a single channel
Table 6-1 Live view function icons
No. Icon/Function
Description
Device details.
1
Tap
to go to the Device Details screen, and then you can
configure your device. For details, see “5.1 Configuring Devices”.
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No. Icon/Function 2 Other functions
/ / / 3 //
4
Description To change the position of a video, tap and hold the video, and
then move it to the target window. Double tap to enlarge a window, and then
double tap again to
restore it to its original size. To delete a video, tap and hold the video
until the trash bin
appears on the top of the screen, and then drag the video to the trash bin,
and release it. If the video is not playing properly, tap Help in the window
to find solutions to solve the problem. Play/Pause. Video stream. Tap to
switch between SD and HD video quality.
Mute/Unmute.
Split view. You can display in 1, 4, 9, or 16 views.
To focus on a single window, double-tap the video in the window to zoom in.
Change the image orientation to landscape. Video playback. For details on
performing operations on the Playback screen, see “7 Video Playback”. Take
snapshot.
You can configure the capture mode in Me > Setting. For details, see “13 Me”.
Snapshots are saved in the My Files. For details, see “13 Me”. Two-way audio.
Channel talk: Talk to a person through a channel that is
playing. Device talk: Talk to a person through the device.
Two-way audio is available on select models. If device talk is available, the
system will prompt you to select
between device talk and channel talk. Otherwise, only channel talk is
available. Video recording.
Recorded videos are saved in the My Files. For details, see “13 Me”
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No. Icon/Function /
Description
Memory play/Close videos. Memory play: To play the last channels that were played, tap
and a tick will appear in the center.
Close videos: To close all the channels that are being played,
tap
and a cross will appear in the center.
Favorites.
Select a video, tap , and then select an existing file that you want to save
the video to.
If you want to create a new folder, select the name of the folder.
, and then enter
PTZ control. Select a video, tap
, and then tap to control the PTZ.
Tap
to zoom in or out of the image.
Tap
to adjust the brightness of the video.
Tap
, select the preset point, and then tap to turn the
PTZ to the monitored target. Use to control PTZ directions: Left, right, up,
down,
upper-left, upper-right, lower-left, and lower-right are all supported.
You can also use gestures to control the PTZ.
Swipe on the screen to control the PTZ direction. Pinch or stretch out your
fingers on the screen to zoom in or
out.
Only one window is displayed during PTZ control. The PTZ function is available on select models.
Tap
, and then select
to enable white light. Select
to enable buzzer.
The function is available on select models. Fisheye. Select a video, tap , and
then tap to enable fisheye. Swipe on the screen to adjust the display effect
of video image.
The function is available on select models.
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No. Icon/Function 5
Description Wiper. Select a video, tap , tap , and then the wiper control
screen is displayed. Tap Single, and the wiper wipes once, and then stops. Tap
Enable, and then configure the time interval for the wiper
to work within. Tap Stop, the wiper stops working.
The function is available on select models. Alarm messages. Tap , and then
select the date to view videos from that time.
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Video Playback
Prerequisites
Before you can play back a video, you need to set alarm rules and record plans
for the channel.
Background Information
You can search for and play back videos according to the time, video type, and
channels.
Procedure
Step 1 On the Home screen, tap
.
Step 2 Tap or to select a channel or multiple channels.
Figure 7-1 Video playback
Function / /
Table 7-1 Video playback function icons Description
For details on icons, see Table 6-1.
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Function
Description
//
Play slowly/Play fast/Play by frame.
Clip videos.
Select a video, and then tap to clip the video. Drag the time bar, tap to set a start point, and then tap to set a stop point.
Time bar
The color block indicates the different types of recorded videos. Grey: All videos. Green: Regular videos. Red: Alarm videos. Orange: Motion detection videos. Yellow: Smart videos.
Step 3
Drag the time bar to view recordings linked to the different time frames. Pinch or stretch out your fingers to zoom into the bar.
Tap
to change the date and type of recording.
Dates with a blue dot have videos.
The recording types are as follows:
All: Play all the recording types.
Regular: Normal recordings.
Alarm: Recordings of when alarms were triggered, such as audio alarm and local alarm.
Motion: Recordings of when motion detection alarms were triggered.
Smart: Recordings of when smart event alarms were triggered such as face detection
and recognition, IVS, video metadata, and more.
Motion: Vehicle: Recordings of when vehicles were detected and motion detection
alarms were triggered.
Motion: Human: Recordings of when humans were detected and motion detection
alarms were triggered.
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Figure 7-2 Playback conditions 42
Video Call
You can watch the live view, access video intercoms, make video calls between
the device and the app, lock and unlock doors, and more. Step 1 On the Home
screen, tap . Step 2 Tap or to select a channel.
Figure 8-1 Door
Function / /
/
Table 8-1 Video call function icons Description
For details on icons, see Table 6-1.
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Function
Description
Answer/End the call. Receive calls from the VTO on the app: Tap to answer the
call; tap to decline or hang up the call. /
Enable Alarm Subscription for the VTO to receive calls from the VTO on DMSS.
Unlock the door.
Step 3
VTO that have two locks can be added to DMSS. Tap select or to unlock the door. View the call history between the VTO and the app. Tap Alarm Message on the bottom of the screen.
, and then
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Access
You can view door status, unlock records, remotely unlock the door, watch live video of the access control device, and more.
On the Home screen, tap
.
Figure 9-1 Access control device
Function Switch device
Table 9-1 Function icon description Description
Tap
to select another access control device.
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Function Device details Door status Unlock
Unlock records
More Live view
Description
Tap
to go to the Device Details screen, and then you can view
unlock records from the last 7 days.
You can also tap
of the access control device on the Home screen,
and then tap Device Details.
: The door is locked. : The door is unlocked.
Tap Unlock to unlock the door.
Display person name, ID, unlock time, and unlock methods.
: Remotely unlock the door through the app.
: Unlock by card.
: Unlock by fingerprint.
: Unlock by password.
: Unlock by key.
: Unlock by face.
: Duress unlock.
: Unlock methods combination.
: Unlock by group combination.
: Failed to unlock the door.
Tap More at the bottom of the screen to view unlock records from the last 7 days.
Tap Live View to go to live view of the device. See Figure 9-2. Tap for snapshot. Tap to switch between SD and HD video quality. Tap to mute the video, and tap to unmute the video.
Tap
to unlock the door.
Tap to record videos.
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Figure 9-2 Access (live) 47
Alarm
Prerequisites
Make sure that you have added a hub before performing configurations. Make
sure that the hub has a stable internet connection. Make sure that the hub is
disarmed.
Background Information
You can manage alarm hubs and accessories, and perform operations such as
arming and disarming, configuring alarm devices.
Procedure
Step 1 Step 2 Step 3 Step 4
Step 5
On the Home screen, tap .
Tap to select a hub.
On the hub screen, tap
, and then the icon becomes
.
Tap to add the accessories. For details on adding the accessories, see the user’s manual
of the corresponding device.
Arm and disarm the detectors in a single area or all the areas through manual or scheduled
operations.
Single Arming and Disarming: Arm and disarm the detectors in a single area. For details,
see “10.1 Single Arming and Disarming”.
Global Arming and Disarming: Arm and disarm the detectors in all the areas. For details,
see “10.2 Global Arming and Disarming”.
Manual Arming and Disarming: Arm the security system through the DMSS app or
keyfob.
Schedule Arming and Disarming: Arm and disarm the detectors by schedule. For
details, see “10.4 Scheduled Arming and Disarming”.
Related Operations
To view and edit the parameters of the hub, go to the hub screen, and then tap
. For information on configuring parameters for the General Config section,
see “5.1.4 General Configuration”. To view the status of the hub, tap Hub
Status on the Device Config section. For details on icons,
see the user’s manual of the corresponding hub. To edit the parameters of the
hub, tap Hub Setting. For details on the parameters, see the user’s
manual of the corresponding hub.
10.1 Single Arming and Disarming
You can arm and disarm the detectors in a single area.
Step 1 On the Home screen, tap .
Step 2 On the hub screen, tap
, and then the icon becomes
.
Step 3 Tap an area, and then select from Home, Away, Disarm, and Disable in the pop-up
window.
Home: An arming mode that allows you to arm the system when inside the area of the
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alarm system. Away: Arm the system when you leave the area of the alarm
system. Disarm: Turn the security system off. The opposite of arming. Disable:
Close the current screen.
Figure 10-1 Arm a single area
10.2 Global Arming and Disarming
Prerequisites
Make sure that you have enabled the Global Arming/Disarming function. On the
hub screen, select > Hub Setting, and then enable Global Arming/Disarming.
Background Information
You can arm and disarm the detectors in all the areas.
Procedure
Step 1 Step 2
On the Home screen, tap . On the hub screen, select from Home, Away, and Disarm on the upper screen.
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Figure 10-2 Global arming and disarming
10.3 Manual Arming and Disarming
You can arm the security system through the DMSS app or keyfob. To arm and
disarm the detectors in a single area or all the areas, see “10.1 Single
Arming and
Disarming”, and “10.2 Global Arming and Disarming”. To operate through the
keyfob, you need to assign the control permissions of the areas to the
keyfob first. For details, see the user’s manual of the corresponding keyfob.
10.4 Scheduled Arming and Disarming
You can setup a schedule to arm and disarm detectors. You can configure arming
plans, including arming area, modes and periods. Step 1 On the Home screen,
tap . Step 2 On the hub screen, select > Hub Setting > Scheduled
Arming/Disarming. Step 3 On the Scheduled Arming/Disarming screen, tap Add,
and then configure arming plans.
Name: Customize a name for the arming plans. Area: Select a single or multiple
areas that you want to arm. Command Setting: Select from Home, Away, and
Disarm. Time: Set an arming time.
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To apply the arming time to other days, tap Repeat and select the days you
want. Forced Arming: Select as needed.
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Message
Alarm messages generated by devices that were added can be pushed to the DMSS
app. You can view recorded videos, the live video, and picture of alarm
events.
You need to set alarm rules and enable the alarm function of the device or
channel.
11.1 Subscribing for Alarm Messages
You can subscribe for alarm messages, and then alarm notifications will be
pushed to DMSS when an alarm is triggered. For details on subscribing for
alarm messages, see “5.1.1.1 Notification”.
11.2 Viewing Messages
On the Message screen, you can view messages for alarms, errors, the system
and your personal messages.
Figure 11-1 Message
Type Alarm Message
Table 11-1 Message
Messages
Description
All Messages
Displays all the alarm messages related to the cameras and alarm devices.
Camera Message
Displays messages about the cameras.
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Type
Messages
Description
Alarm Message
Display messages about the alarm devices.
Personal message
Displays personal messages such as notifications of shared devices and deleted devices.
Mailbox
Exception message
Displays messages on errors, showing the type of error, when it occurred, when it was resolved and the service rating.
Step 1 Step 2
System message
Display messages such as system maintenance and declaration.
On the Home screen, select Message > Alarm Message.
On the Alarm Message screen, tap an alarm event to view its alarm messages.
Figure 11-2 Alarm messages
Messages with red dots have not been viewed as yet.
Step 3 Step 4
To mark messages as read, tap
, select one or multiple messages with red dots,
and then tap Mark as read.
To delete alarm messages, tap
, select one or multiple messages, and then tap
Delete. Tap the alarm message and then its prompt type will be displayed. Tap the alarm message, and then the Playback screen opens. For details on performing operations on the Playback screen, see “7 Video Playback”. Tap Live View on the lower right corner, and then the Live screen opens. For details on performing operations on the Live screen, see “6 Live View”.
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Favorites
Background Information
You can save channels to Favorites to find them easily and go to the Live View
when needed.
For details on saving the played video in Favorites, see “6 Live View”.
Procedure
Step 1 Step 2 Step 3
On the Home screen, tap Favorites. Tap , select one or multiple channels from the same device type, and then tap Next. Enter the folder name.
Related Operations
Tap to play channels in this folder simultaneously. Tap to view details on the
channels, add more channels, delete existing channels, or rename
the folder. Tap Delete to delete the folder.
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13 Me
Figure 13-1 Me
Name Account management
Table 13-1 Me
Description
Tap to open the Account Management screen. View personal information. Modify
the password of the user.
Tap Modify Password, enter the old and the new password, and then tap Done.
Delete the account. Select Delete Account > Apply for Deletion to delete the
account. Export your account information. 1. Select Export Account Information
Export. 2. Enter your email address, and then tap Next. 3. Check your email box to receive a verification code, and then
enter the code.
Use the verification code within 60 seconds of receiving it. Otherwise, the verification code will become invalid. 4. Check your email box to view the exported account information. Exit DMSS. Tap Log out to exit DMSS.
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Name Device Sharing, Batch Entrust, Export Device My Files Favorites
Setting
Description
For details on sharing and entrusting devices, see “5.2 Sharing Devices” and
“5.3.2 Entrusting Devices in Batches”.
For details on exporting devices, see “5.4 Creating Device Cards”.
Snapshots and recorded videos are saved in Files.
For details, see “12 Favorites”.
PTZ Speed: Select the speed for the PTZ camera from 1 to 8. The
higher the value is, the faster the PTZ moves.
Capture Mode: Set quantity of manual snapshot for a single time.
NR Setting: The higher the NR level is, the better the noise
reduction will be.
Hard Decoding: Tap
next to Hard Decoding to enable the
function, and then the performance of video stream will be
improved.
Pushed Video Delay: Set the delay for pushed recordings. You can
select from 10 s, 30 s, 1 min, 2 min, and 5 min.
Default Page: Select the display type.
Password Protection: You can set the password of the device. For details on modifying the device password, see “5.5 Resetting and Modifying the Device Password”.
Region: Select your region.
Auto Play When Not in a Wi-Fi Network: Tap
next to the
Auto Play When Not in a Wi-Fi Network to enable the function,
and then videos can be automatically played with other networks,
such as cellular data.
Notification and Period: Tap
next to Notification to enable
the alarm notifications function, and then you can set the period
for receiving notifications.
General Tool Manager
Notifications can only be sent during the defined period. The period setting
is only supported by devices registered to
the account. Appearance Mode:
Keep Match System Settings as default.
If you want to personalize appearance mode, select General >
Appearance Mode, tap
next to Match System Settings,
and then select from Dark or Light.
Picture-in-Picture: Tap
next to Picture-in-Picture to enable
the function, and then the live video can be simultaneously viewed
in the small, floating window.
Clear Cache.
Test the Wi-Fi status and notification pushing status of DMSS, and reset device password.
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Name Entrusting Service Provider
Help and Feedback
Privacy About
Description View information on the entrusting service provider. View a brief introduction of the functions for each module.
Tap
to search for specific functions with keywords.
View the DMSS privacy policy. View information on DMSS.