eufy CLEAN V02 Robotic Vacuum Cleaner with Auto Clean Station Owner’s Manual

: June 14, 2024
: eufy CLEAN

Table of Contents

eufy CLEAN V02 Robotic Vacuum Cleaner with Auto Clean Station
What’s in the Box
RoboVac Anatomy
LED Indication
Using Your RoboVac
Use the Mopping System
Cleaning and Maintenance
Troubleshooting
Specifications
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

eufy CLEAN V02 Robotic Vacuum Cleaner with Auto Clean Station

eufy-CLEAN-V02-Robotic-Vacuum-Cleaner-with-Auto-Clean-Station-
product

About Your RoboVac

What’s in the Box

eufy-CLEAN-V02-Robotic-Vacuum-Cleaner-with-Auto-
Clean-Station-fig-1

RoboVac Anatomy

A. Top
B. Side
C. Bottom
D. Auto-Clean Station
E. Dust Box

LED Indication

You can see the status of RoboVac from the LED indicators.

Using Your RoboVac

Important Tips Before Use

A . Remove power cords and small objects from the floor that may entangle RoboVac.
B Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid cleaning high-pile rugs or rugs thicker than 1.02 in / 26 mm as they may cause RoboVac to malfunction.
C It is strongly recommended to place physical barriers or set a “No-Go” zone via the eufy Clean app in front of fireplaces and certain areas (i.e. air vents) that may cause damage to RoboVac if entered.
D Avoid vacuuming large amounts of water as it will potentially damage the device.
E RoboVac may climb on top of objects less than 0.79 in / 20 mm in height. Remove these objects if possible.
F Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are less effective if dirty or used on carpeted / reflective floors. Place physical barriers or set a “No-Go” zone to block off areas where RoboVac may fall.

Preparation

Remove the foam blocks beside the bumper before use.
Install the Auto-Clean Station in a location that RoboVac can easily access. It is recommended to place it against a wall, and on a hard, level surface.
It is recommended to remove objects within 1.6 ft / 0.5 m to the left and right sides and within 4.9 ft / 1.5 m of the front of the Auto-Clean Station. If you cannot remove the objects, move RoboVac to a new place and check whether RoboVac can return to the Auto-Clean Station normally; if not, contact us at support@eufylife.com for suggestions.
Add tap water until it reaches the MAX water line.
Connect the power cord to the Auto-Clean Station and a wall outlet.
When the Auto-Clean Station connects to AC power, the LED indicator on the Auto-Clean Station is steady blue.

Always keep the Auto-Clean Station plugged in to ensure the infrared connection between RoboVac and the Auto-Clean Station is successful, otherwise, RoboVac will not automatically return to it.

Use the Auto-Clean Station

Make sure the power cord is connected to a power outlet.
To preserve the battery’s lifespan, recharge at least once every 6 months.
RoboVac will lift up its mopping pads automatically when attached to the Auto-Clean Station.

Attach RoboVac to the Auto-Clean Station by aligning its charging pins.

RoboVac starts charging automatically.
The mopping pads will be automatically cleaned and dried when RoboVac returns to the Auto-Clean Station.

Status of Auto-Clean Station| LED Indicator (on the top)
---|---
Standby| Steady blue
Cleaning mopping pads| Pulsing blue
Abnormal working status| Steady red

Turn On / Off

Press and hold for 3 seconds to turn RoboVac on or off.

Use Your RoboVac with the eufy Clean App

To enjoy all the available features, it is recommended to control your RoboVac via the eufy Clean app.
Before you start, make sure:

Your smartphone or tablet is running iOS 10.0 (or above) or Android 5.0 (or above).
The 2.4GHz band wireless signal is enabled on your wireless router.

Download the eufy Clean app from the App Store (iOS devices) or Google Play (Android devices), or by scanning the QR code.
Open the app and create a user account.
Tap the “+” icon to add RoboVac to your eufy Clean account.
Follow the instructions in the app to set up the Wi-Fi connection.
- After connecting successfully, you can control RoboVac via the app.
- With the app, you can select a cleaning mode, set the time,
  schedule cleaning, adjust suction power, view system status, receive notifications, and access additional features.

If RoboVac gets stuck in any space, tap Find My Robot in the app to find the device

Schedule Cleaning
With the eufy Clean app, you can schedule RoboVac to start cleaning at a particular time.

You can set the time and customize cleaning schedules from Sunday to Saturday on the eufy Clean app. This function is only available on the app.

Select a Cleaning Mode

You can also start/pause cleaning or select a cleaning mode via the eufy Clean app.

Auto-Cleaning Mode
After startup, RoboVac moves from the Auto-Clean Station and automatically determines its cleaning route, cleaning the edges first and following a Z-shaped cleaning path. When cleaning is finished, RoboVac automatically returns to the Auto-Clean Station.

Press to start cleaning in Auto-Cleaning mode by default.
To pause cleaning, press again

Spot Cleaning Mode
RoboVac intensively cleans a specific area with a size of 4.9 ft x 4.9 ft / 1.5 m x 1.5 m, useful if there is a concentrated area of dust or debris. When the cleaning of a certain zone is finished, it automatically returns to the Auto-Clean Station.

Press on RoboVac to start cleaning in Spot Cleaning mode.

Select a Suction Power Level

In the eufy Clean app, select a suction power level according to your needs: Quiet, Standard, Turbo and Max.

When RoboVac starts cleaning next time, it will clean according to the suction power level you previously selected.

Select BoostIQ™ Feature
In the eufy Clean app, select the BoostIQ™ feature according to your needs. RoboVac will automatically increase suction power if it detects that stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature.

Use the Mopping System

Install the mopping pads.
Start cleaning. RoboVac will automatically vacuum and mop. During mopping, you can choose among three water levels via the eufy Clean app.
When RoboVac finishes cleaning, clean the mopping pads and dirty water tank to prevent mildew or unpleasant smells. For instructions on how to clean the dirty water tank, refer to the “Cleaning and Maintenance” section in this manual.

Use RoboVac with Amazon Alexa / Google Assistant

Amazon Alexa or Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.
| Before you start, make sure:
• RoboVac is attached to the Auto-Clean Station to ensure there is
enough power.

RoboVac is connected with the eufy Clean app.
You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot, Amazon Tap, Echo Show, or Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

|To control RoboVac with Amazon Alexa or the Google Assistant:

Open the eufy Clean app and find “Smart Integrations” in the top left.
Follow the on-screen instructions to complete the setup.

Enable / Disable the Child Safety Lock

Press and hold the button for 5 seconds to turn on the child safety lock. Once the child safety lock is enabled, all buttons will be locked to prevent children from damaging the device or accidentally getting hurt.
To disable the child safety lock, press and hold the button for 5 seconds again.

Cleaning and Maintenance

Prior to cleaning and maintaining, turn off the device and unplug the power cord.
For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning and replacement frequency will depend on your RoboVac usage habits.
Recommended Cleaning and Replacement Frequency

RoboVac Part **Cleaning Replacement**

Frequency Frequency

Clean the Dust Box and Filter

Open the top cover and remove the dust box.
Press the release button to open and empty the dust box.
Remove the high-performance filter and the pre-filter.
Tap the filters to remove dust.
Rinse the dust box and filter thoroughly with water.
Air-dry the dust box and filter completely before the next use.
Place the filters back into the dust box.
Push the dust box back into the main unit

Do not use a brush, hot water, or any detergent to clean the filters.
Do not use the filters if they are not completely dry, otherwise, it may affect the cleaning performance.

Clean the Rolling Brush

Pull on the release tabs to unlock the brush guard, as shown.
Lift the rolling brush to remove. Clean the rolling brush with a cleaning tool.
Reinstall the rolling brush by inserting the fixed protruding end first.
Press down to snap the brush guard into place.

Clean the Side Brush

Foreign substances, such as hair, can easily get tangled in the side
brush, so it is best to clean it regularly.

Remove the side brush.
Carefully unwind and pull off any hair or substances that are wrapped between the main unit and the side brush.
Use a cloth dampened with warm water to remove dust from the brush or to gently reshape it

Clean the Sensors and Charging Pins
To maintain the best performance, clean the sensors and charging contact pins regularly.

Dust off the sensors and charging contact pins using a cloth or cleaning brush.

Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

Pull out the swivel wheel with a tool (such as a screwdriver).
Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
Reinstall the wheel and push it in until it clicks into place.

Do not clean the swivel wheel with water.

Clean the Dirty Water Tank

After cleaning, remove and clean the dirty water tank.

Clean the Cleaning Tray

Pull the clips on both sides to remove the cleaning tray from the Auto-Clean Station.
Rinse the cleaning tray thoroughly with water.
When the cleaning tray is clean and dry, place it back into the Auto-Clean Station, then press the clips on both sides to secure them.

Troubleshooting

Here are just a few preliminary suggestions. If your problem persists or if you need further troubleshooting information, please visit https://support.eufylife.com, go to the eufy Clean app, or contact support@eufylife.com for help.

Problems	Solutions

RoboVac will not turn on.

| • Press and hold on RoboVac for 3 seconds to turn it on.

• Make sure the battery is fully charged.

• If it still has no response, turn RoboVac off and then turn it back on.

RoboVac stops working suddenly.

| • Check if RoboVac is trapped or stuck on an obstacle.

• Check if the battery level is too low.

• If your problem persists, turn RoboVac off, wait for 2 seconds, and then turn it back on.

• Check if RoboVac has alerted you with any voice prompts or LED indicators.

You cannot schedule cleanings.

| • Make sure the scheduled time has been set correctly. Check if the time zone in the eufy Clean app is consistent with that on your mobile device.

• Make sure RoboVac is turned on and the battery is fully charged. Cleaning schedules are erased when RoboVac is powered off. If RoboVac is turned on without Internet access, cleaning schedules will not synchronize and must be reset via the app.

Suction power is weak.

| • Check if any obstructions are blocking the suction inlet.

• Empty the dust box.

• Check if the filter is wet due to water or other liquid on the floor. Air- dry the filter completely before use.

• Check if the brush guard is correctly installed.

Problems	Solutions

RoboVac cannot be charged.

| If the indicator on the Auto-Clean Station lights up:

• Dust off the charging contact pins with a dry cloth.

• Check if you can hear the “Charging” voice prompt when RoboVac is attached to the Auto-Clean Station.

If the indicator on the Auto-Clean Station does not light up:

• Reconnect the power cord with the Auto-Clean Station and try a new power outlet. If the problem persists, replace the Auto-Clean Station.

RoboVac cannot return to the Auto-Clean Station.| • Remove objects within 1.6 ft / 0.5 m to the left and right sides and within 4.9 ft / 1.5 m of the front of the Auto-Clean Station.

• Check if RoboVac is stuck on any objects.

• Clean the charging contact pins.

RoboVac’s movements or travel paths are abnormal.|

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning RoboVac off and on.

RoboVac cannot connect to a Wi-Fi network.

| • Make sure you entered the Wi-Fi password correctly.

• Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.

• Make sure your Wi-Fi router supports a 2.4GHz and 802.11b/g/n band; a 5GHz band is not supported.

You cannot control RoboVac with Amazon Alexa.

| • Check if there are any Internet connection problems.

• Check whether you have installed the Amazon Alexa app onto your smart device and enabled “eufy Clean – RoboVac” Skill in the Amazon Alexa app. For details, refer to the “Smart Integrations” page in the eufy Clean App.

• Make sure you have a eufy Clean account and have connected to RoboVac.

• Make sure you are using the correct Alexa voice- commands.

Problems	Solutions

You cannot

| • Check if there are any Internet connection problems.

• Check if you have installed the Google Home app onto your smart device and initiated the “eufy Clean” action in the Google Home app. For details, refer to the “Smart Integrations” page in the eufy Clean App.

• Check if you are using the proper commands when talking to the Google Assistant. When making your request, start by saying the wake phrase “Ok Google”.

• Repeat your question. Speak clearly to the Google Assistant.

control RoboVac
with the Google
Assistant.