Wansview Q5Q6 Wireless Cloud IP Camera Installation Guide
- June 14, 2024
- Wansview
Table of Contents
Wansview Q5Q6 Wireless Cloud IP Camera
Introduction of the Camera
Product Diagram
Indicator Lights Status
Note: Please make sure your router internet connection is operating correctly.
Download APP and Register Account
Download and Install APP
Go to the App Store or Google Play to search and download the “Wansview Cloud”
APP on your smartphone. Or scan the below QR code to get the APP.
Register Account
Open the “Wansview Cloud” APP and register an account with your email and
activate it.
Tips: Your password must be 8-16 characters, and contain at least three
of the following categories: numbers, uppercase letters, lowercase letters, or
special characters. You will then will receive an activation code in your
e-mail. Please enter this code in the APP, and log in.
If you don’t receive the activation code, please contact us with your account
information: US [email protected] /
UK [email protected] We will help you
activate it.
SET-UP
Add Device
-
Before adding a device on the APP, please be sure that your smartphone is connected to 2.4Ghz WiFi. 5Ghz WiFi is not supported.
And then click “Add Device” or click “+”.
Select Model -
Select Model Q5/Q6
Camera Setup -
Place the camera near the router, within 1 meter. Power on the camera, then wait 1-2 minutes for the camera’s indicator light to flash Blue and Red. Once this happens, click “Flashing”.
WiFi Setup -
Your 2.4Ghz WiFi name is obtained automatically, enter your WiFi password, click “ ” button to check whether the WiFi password is correct. There shouldn’t be any spaces in your password.
- If your APP doesn’t recognize the WiFi name automatically, please activate the GPS and location authorization on the settings of your smartphone. Then go back to the previous page “Camera Setup” and then click “Flashing” to check if the APP recognizes the WiFi name automatically. 5. Place the QR code 3-8 inches in front of the camera lens. If you hear “QR code scanning is successful”, please press “Next”.
Wait for Connection
- Blue light flashing quickly means the Wi-Fi is connecting.
- Blue light flashing slowly means the Wi-Fi is connected.
- Blue light on solid means the pairing is successful.
You can modify the name of the camera and click “OK” to view the live video.
Questions and Answers
If you can’t find solutions with this guide, please contact our customer service for help with a photo of the label (including a QR code) on the bottom of the camera:
Fail to Scan ?
If you fail to scan the QR code on the smartphone, please try the following
solutions:
- Make sure the indicator light flashes red and blue. If not, press the reset button until the red light flashes quickly
- Adjust the distance between the camera’s lens and the smartphone to 3-8 inches, adjust the brightness to medium, or double-click the QR code to enlarge it to scan.
- If it still fails, tap “Didn’t hear it” and connect WiFi via Soft-AP method.
Fail to Connect WiFi ?
If you fail to connect WiFi for the first time, please try the following
solutions:
- Be sure that the WiFi is 2.4Ghz, our camera doesn’ t support 5Ghz.
- Please activate the GPS and location authorization on the settings of smartphone.
- Tap “ ” button to make sure the WiFi password is correct. There shouldn’t be any spaces.
- Before camera setup, make sure the indicator light is flashing red and blue .
Red Light isn’t flashing ? Can’ t Reset Successfully ?
If you can’t reset successfully, and the red light isn’t flashing? please try
the following solutions:
Hold the “Reset” button for about 15 seconds to see whether the red light
flashes quickly?
- If so, please wait about 1-2 minutes for the light to flash Red and Blue, and then you can reconnect WiFi.
APP is showing “Offline”?
- Ensure the router is working properly. Reboot the router and camera to see if the camera reconnects after that.
- If not, reset the camera by holding the Reset button 5-10s and reconnect the camera.
- The distance between the camera and router should be within 5 meters, so camera can receive good WiFi connection.
Cloud Storage
“Wansview Cloud” APP is FREE, Cloud Service is Optional. Even if you don’t
want to activate the cloud storage, you can still use the camera normally.
APP Can’t Recognize the SD Card ?
- Make sure the SD card works properly by testing the write and read files functions on a computer via a SD card reader, then insert the SD card in the camera.
- Please power off the device before inserting the SD card.
- The device only supports FAT32 format, 128GB Max; please format the SD card into FAT32 format on your computer via a card reader.
Manufacturer: Shenzhen Viewtech Industrial Co., Ltd
Address: 206, Block 1, Shangrong Industrial Zone, No.2 Baolong Road 5,
Baolong Community, Baolong District, Longgang, Shenzhen, China
Support E-mail:
US [email protected]
UK [email protected]
TEL : +13236863288 Opening hours: 6 pm – 3 am (PST Time) from Monday to
Friday
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Wansview Official Web: www.wansview.com