meross Alexa Light Bulbs WiFi Smart Bulbs Instructions
- June 14, 2024
- Meross
Table of Contents
meross Alexa Light Bulbs WiFi Smart Bulbs Instructions
So when there is a connection problem, you can reset the factory settings and try to connect again. The method is as follows:
- a. Reboot Your iPhone/iPad to clear Apple Home app’s cache.
- b. Follow user manual to reset the accessory.
- c. Power cycle the accessory. For light switch, please reboot it at the circuit breaker.
- d. Configure the accessory again.
Among them, the factory setting recovery method: turn off the light switch
that controls the bulb,and then turn the light switch on and off 5 times,
leaving it in the ON position. Please note that after restoring the factory
settings,the smart bulb will clear all custom settings, so you must set it up
again.
Our products do not track access to other software in the phone, they only
control the corresponding meross system and do not infringe on privacy.
Here are the professional troubleshooting steps given by Meross technicians:
- Please ensure that your mobile device is in iOS 13.0 or above.
- Log in to your home router and double-check the 2.4GHz WiFi password.
- Temporarily disable the router MAC address filtering, Parental control, and firewall and reboot your router. Do not set your 2.4GHz WiFi as “Hidden”.
- Move your smart device close to your home router, factory reset it, and reconfigure it once again.
- Reinstall the Meross app or try another smartphone.
- Do not use VPN on your phone when you set up the device.
- If you are trying to add the device to your guest’s WiFi, make sure there are NO access control settings, such as only allowing surfing and emailing, etc.
- Change a different 2.4GHz WiFi channel on your router settings.
If customers still can’t solve the wifi connection problem, please contact our
after-sales staff, we provide technical support 24/7.
If customers find that there is no synchronous update, they can try to restart
the mobile phone or write it in the APP to download it again and connect it
according to the above method.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>