oricom UHF2400 2 Watt Handheld UHF CB Radio Instruction Manual
- June 14, 2024
- oricom
Table of Contents
- Need Help?
- Safety Information and Warnings
- Getting Started
- Oricom UHF2400 instructions
- Operation
- Channel Frequency Table
- Troubleshooting guide
- Customer Support
- Express Warranty (Australia)
- Important Information
- ORICOM CUSTOMER SUPPORT
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
oricom UHF2400 2 Watt Handheld UHF CB Radio
Need Help?
If you need assistance setting up or using your Oricom product now or in the future, call Oricom Support.
Australia 02 4574 8888
www.oricom.com.au
Mon-Fri 8am – 6pm AEST
New Zealand 0800 67 42 66
www.oricom.co.nz
Mon-Fri 10am – 8pm NZST
When a narrowband radio receives a transmission from an older wideband radio the speech may sound loud and distorted – simply adjust your radio volume for the best listening performance. When an older wideband radio receives a signal from a new narrowband radio the speech may sound quieter – simply adjust your radio volume for best listening performance. When operating a narrowband radio or Channel 41 – 80 interference is possible from wideband radios transmitting on high power or on adjacent frequency.
The issues described above are not a fault of the radio but a consequence of mixed use of wideband and narrowband radios.
This unit complies with all relevant Australian and New Zealand approval
requirements AS/NZS 4365:2011 including Radiocommunications
Equipment (General) Rules 2021, EN62209-1, EN62209-2.
Safety Information and Warnings
Information on Safe Operation
Read This Information Before Using Your Oricom Radio.
The operation of your UHF radio in Australia and New Zealand is subject to conditions in the following licenses:
In Australia, the ACMA Radio communications (Citizen Band Radio Stations) and in New Zealand by MED the General User Radio License for Citizen Band Radio.
Radio Antenna
Do not use any radio that has a damaged antenna.
If a damaged antenna comes in contact with the skin, a minor burn may result.
Unauthorized antennas, modifications, or attachments could damage the radio
and violate compliance. Do NOT change or modify the antenna.
Do NOT hold the antenna when the radio is “IN USE.” Holding the antenna
reduces range and may cause bodily harm.
Safety and general use whilst in a vehicle
Check the State and Federal laws and regulations regarding the use of two way radios in the area where you drive, and always obey them.
For Vehicles fitted with Air Bags
Do not place your radio in the area over an air bag or in the air bag deployment area. Air bags inflate with great force. If a radio is placed in the air bag deployment area and the air bag inflates, the radio may be propelled with great force and cause serious injury to the occupants of the vehicle.
Read all these Safety Warnings before you install batteries.
- Do not dispose of the batteries in a fire as they may explode.
- Exercise extreme care when handling batteries in order not to short the battery with conducting materials such as rings, bracelets and keys. The battery or conduction material may overheat explode and or cause burns.
- Never replace batteries in a potentially explosive atmosphere (such as where gas is leaking) as contact sparking may occur while installing or removing the batteries and cause a fire or an explosion.
- Do not modify, cut, disassemble, crush, bend, puncture, heat or damage the batteries.
- If batteries leak, do not let the battery liquid touch skin or eyes. If this happens, immediately flush the affected areas with water, and seek medical assistance. Released electrolyte is corrosive and may cause damage to the eyes and skin. It may be toxic if swallowed.
- Do not immerse or expose the batteries to water or other liquids.
- Never use damaged batteries as they may explode.
- Remove batteries when they are no longer able to hold a charge and when the equipment will not be used for an extended period of time.
- Dispose of batteries according to local regulations, never in your household rubbish.
WARNING:
Risk of explosion if battery is replaced by an incorrect type.
Potentially Explosive Atmospheres
Turn your radio OFF when in any area with a potentially explosive atmosphere. Sparks in such areas could cause an explosion or fire resulting in injury or even death.
NOTE: Areas with potentially explosive atmospheres are often, but not always clearly marked. They include fueling areas such as below deck on boats; fuel or chemical transfer or storage facilities; areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine.
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn your radio OFF near electrical blasting caps or in a “blasting area” or in areas posted: “Turn off the two way radio.” Obey all signs and instructions.
Exposure to Radio Frequency Energy
Your Oricom two-way radio complies with Australian Communications Authority
Radio communications (Electromagnetic Radiation-Human Exposure) Standard,
2003.
To assure optimal radio performance and make sure human exposure to radio frequency electromagnetic energy is within the guidelines set out in the above standards always adhere to the following procedures.
Transmit and Receive Procedure
Your two-way radio contains a transmitter and a receiver. To control your exposure and ensure compliance with the general population/ uncontrolled environment exposure limits, always adhere to the following procedure:
- Transmit no more than 50% of the time.
- To receive calls, release the PTT button.
- To transmit (talk), press the Push to Talk (PTT) button.
Transmitting 50% of the time, or less, is important because the radio generates measurable RF energy exposure only when transmitting (in terms of measuring standards compliance). Always hold the radio approximately 5cm in front of your mouth with the antenna pointing away from your head.
Radio Operation and EME Exposure
Unauthorized antennas, modifications, or attachments could damage the radio and violate compliance.
Do NOT hold the antenna when the radio is “IN USE.” Holding the antenna reduces the effective range.
Do not use the radio if the antenna is damaged. If a damaged antenna makes contact with your skin, a minor burn can result.
If you wear a radio on your body when transmitting, always fit the radio on the belt clip (supplied). Always ensure the radio and it’s antenna are at least 5cm from your body when transmitting.
Electromagnetic Interference/Compatibility
Nearly every electronic device is susceptible to electromagnetic interference (EMI). To avoid the possibility of electromagnetic interference and/ or compatibility conflicts, turn off your radio in any location where posted notices instruct you to do so such as health care facilities.
Aircraft
When instructed to do so, turn off your radio when onboard an aircraft. Any use of a radio must be in accordance with applicable regulations per airline crew instructions.
Medical Devices – Pacemakers
The Advanced Medical Technology Association recommends that a minimum separation of 6 inches (15cm) be maintained between a handheld wireless radio and a pacemaker.
These recommendations are consistent with the independent research by and recommendations of the U.S. Food and Drug Administration. People with pacemakers should:
- ALWAYS keep the radio more than 15cm from their pacemaker when the radio is turned ON.
- Not carry the radio in the breast pocket.
- Use the ear opposite the pacemaker to minimize the potential for interference.
- Turn the radio OFF immediately if there is any reason to suspect that interference is taking place.
Medical Devices – Hearing Aids
Some radios may interfere with some hearing aids.
In the event of such interference, you may want to consult your hearing aid
manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device,
consult the manufacturer of your device to
determine if it is adequately shielded from RF
energy. Your physician may be able to assist you in
obtaining this information.
General warnings
Never use your radio outdoors during a
thunderstorm.
Keep the radio out of reach of babies and young
children.
Installation
Removing the Belt Clip
Pull the belt clip latch away from the radio.
While pulling the belt clip latch, push up the belt clip.
Installing the Belt Clip
Slide the belt clip into the slot.
A “click” indicates the belt clip is locked into position.
Installing the Batteries
Lift the battery cover lock to open then remove the battery cover.
Install the rechargeable batteries by following the orientation as shown in
Figure 1.
Replace the Battery compartment cover and lock.
WARNING
- Follow the polar directions and insert 4 x AAA 600mA Ni-MH rechargeable batteries.
- Incorrect positioning can damage both the batteries and unit.
- Don’t try to recharge non-rechargeable batteries.
- Make sure the battery compartment cover is securely locked in place when you are charging the batteries.
- Dispose of used batteries safely according to local regulations, never in your household rubbish.
- Don’t leave dead batteries in the unit. They might leak.
CHARGING BATTERIES
When the “Battery level ” icon is low, you need to charge the battery with the
enclosed USB charging cable.
Getting Started
CHARGING WITH USB CABLE
To charge, with the USB cable provided, plug the USB cable into a USB adaptor
(not included) in a wall socket.
The cable LED will turn ON in green to indicate the power is connected.
Plug the other end into the radio earphone jack.
The cable LED will then turn red to indicate the radio is charging.
The LCD Icon will flash.
Note: If you don’t turn off the radio, the radio will automatically turn
off during charging. Once charging is complete, turn radio off, wait a few
seconds then turn it back on.
Charge time from flat to full requires about 8 ~ 10 hours.
After charging, unplug the USB cable from the USB adaptor.
Transmitting Range
The talk range depends on the environment and terrain. In general the radio can reach further in wide open spaces, without obstructions such as hills or buildings. Range is affected by concrete structures, heavy foliage and by operating radios indoors or in vehicles. Don’t try to use two radio units which are less than 1.5m (5 feet) apart. Otherwise, you may experience interference.
Optimal Range Outdoors Flat, open areas
Medium Range Outdoors Buildings or trees Also near residential buildings
Minimal Range Outdoors Dense foliage or mountains. Also inside some buildings
UHF2400-1 Pack Contents:
1 x UHF2400 UHF CB Radio
1 x USB Charging Cable
4 x AAA 600mA Ni-MH
Rechargeable Batteries
1 x Belt Clip
UHF2400-2 Pack Contents:
2 x UHF2400 UHF CB Radios
1x Twin Charging Pod
1x USB Charging Cable
8 x AAA 600mA Ni-MH
Rechargeable Batteries
2x Belt Clips
Oricom UHF2400 Accessories
The following Oricom UHF2400 accessories can be purchased directly from Oricom. Visit www.oricom.com.au or call (02) 4574 8888.
Model No. | Description |
---|---|
2U0175 | Heavy duty speaker microphone |
2U0176 | Twin charging cradle |
2U0178 | Car charger |
2U0179 | Ear bud mics |
2U0180 | Single belt clip |
2U0181 | AAA 600mA Ni-MH Rechargeable Batter |
FOR A FULL LIST OF CURRENT PARTS AND ACCESSORIES VISIT www.oricom.com.au
Oricom UHF2400 instructions
Oricom UHF2400 2-Way CB Radio
-
Antenna
-
Torch LED
-
PTT key
-
Menu / Key lock key
-
Call Tone key
-
Down key
-
Power On/Off/Volume
Knob -
LCD display
-
Earphone & Charger
Jack -
Up key
-
Torch On/Off key
-
Scan / Monitor key
-
Microphone
-
Speaker
LCD DISPLAY ICONS
- TX
- RX
- Dual Watch
- VOX
- Repeater
- Battery Level
- DCS
- CTCSS
- Code for CTCSS/DCS
- Scan
- APO (Auto Power Off)
- Main Channel Digits
- Key Lock
- Call Tone
Operation
Turning the Radio ON/OFF
To Turn ON;
Rotate the POWER/VOL knob clockwise until the LCD Screen turns ON and displays
the current channel.
To switch OFF;
Rotate the POWER/VOL knob counter clockwise until the LCD screen turns blank
and you hear a click.
Adjusting the Speaker Volume
After turning on the radio, you can adjust the volume level by rotating the
Power/Vol knob.
Changing Channels
To select the main channel
Press ▲ or ▼ key to select your desired main channel number.
Press the PTT key to confirm and quit or press MENU to continue to the next
menu setting. LCD will display the channel frequency.
You have 10 seconds to decide before auto-reverting back to the main screen.
Your UHF2400 is simplex “one way at a time”. While you are speaking, you can
not receive a transmission.
Your UHF2400 is an open-‐license band. Always identify yourself when
transmitting on the same channel.
IMPORTANT: Before transmitting on a channel listen to ensure it is not already
in use.
Key Lock
Press and hold key for 3 seconds, LCD displays icon.
All keys are locked except PTT , torch and key.
To unlock, press and hold key for 3 seconds again.
Torch
Press key to turn on the LED torch. Press the key again to turn the torch
off.
Scanning Channels
Press the SC/MON key once, LCD will display SC/MON and radio will start
scanning.
LCD display shows the scanning channel one by one.
It will stop at channels with a signal for a while.
Note: Please be aware that the scanning will stop at the channels with the
same CTCSS / DCS as your radio setting only.
Press ▲ or ▼ key to continue scanning.
Or if you want to use this channel, press PTT to confirm and your radio will
stay on this channel.
If there is no signal, it will continue to scan. Press SCAN key or PTT to exit
Scan funtion and return to preset Channel.
Monitor (Zero squelch)
Press and hold SC/MON key to temporarily open the squelch in order to listen
to signals that are too weak to keep the squelch permanently opened. Release
the SC/MON key to stop.
Transmitting and Receiving
The radio has 75 main frequencies and 38 CTCSS codes or 83 DCS codes. You can
communicate with any other user who is using the same combinations, providing
they are within range.
To transmit, press & hold the PTT key, LCD displays ****TX icon indicating the
radio is transmitting.
Hold the radio in a vertical position with the microphone 3-5 cm from your
mouth and then speak.
When you finish speaking, release the PTT key.
The radio will automatically sound the received signal from the other radio on
the same channel, the LCD will display the receive icon .
The transmission is SIMPLEX “one way at-a-time.” While you are speaking, you
can not receive a transmission.
Adjust volume control if necessary.
RPT ON/OFF information
If a Repeater channel is selected, press MENU key once, then use ▲ or ▼ button
to turn on or off.
PLEASE NOTE: if the selected channel is not a repeater channel, this feature
is not available and all other menu features will require 1 button push less
to select that feature.
CTCSS
Press Menu key MENU twice, the current CTCSS sub-channel number flashes on the
LCD Screen.
Press the ▲ or ▼ button to select one of the 38 CTCSS subchannels.
Press the PTT key to confirm and quit or press MENU to continue to the next
menu setting.
Each channel also has 83 digital codes to let you set up a group of users for
more private communication.
Press Menu key MENU 3 times, the DCS code is blinking on the LCD Screen.
Press the ▲ or ▼ button to select the desired DCS code.
Press the PTT key to confirm and quit or press MENU to continue to the next
menu setting.
Note:
- The unit will use the last codes either CTCSS or DCS being selected and confirmed.
CTCSS = Coded tone controlled squelching system. This allows you to talk on a private sub channel on an active channel.
DCS is a digital extension of CTCSS. It provides extra, digitally coded, squelch codes that follow after the 38 CTCSS codes.
CTCSS 1 to 38, followed by DCS 1-83.
Dual Watch
The unit has dual watch function. You can monitor two channels, the current
and another (dual watch) channel. If the unit detects a signal on either
channel, it will stop and receive the signal.
Press the MENU key 4 times, LCD displays DW icon and the CH icon will
flash.
Press ▲ or ▼ key to select the dual watch channel (1-80, except the current
channel), or OF to turn OFF.
After function has been turned on, LCD will display DW icon.
Press the PTT key to confirm and quit or press MENU to continue to the
next menu setting.
VOX
Voice operated transmitter, allows you to transmit with your
voice without pressing the PTT button.
Your UHF1400 is equipped with an adjustable Voice Operated
Transmitter (VOX) that can be used for automatic voice
transmission.
You can enjoy talking and listening without pressing PTT key.
The level of VOX sensitivity is shown by a number on the LCD Screen. At the
highest level, the units will pick up softer noise (including background
noise); and the lowest level, will pick up louder noise.
Press the MENU key 5 times, the LCD will display VOX icon and the VOX
sensitivity digit will flash.
Press ▲ or ▼ key to select sensitivity level from “OF, 1, 2, 3” for “OFF, Low,
Medium and High respectively.
After turning on the VOX function, LCD will display VOX icon.
Press the PTT key to confirm and quit or press MENU to continue to the next
menu setting.
Please speak close to the mic in order to activate VOX function.
Note: VOX operation is not recommended if the radio will be used in a noisy or
windy environment.
Call Tone
You can use 1 of 10 different “Call Tones” to get the attention of another
user on the same channel.
Press the key to send the selected tone, the tone will sound, the LCD will
display the transmit and the call tone icons.
To select a call tone
Press the MENU key 6 times, the LCD will display the icon and call the tone
number will flash.
Press ▲ or ▼ key to select your desired call tone.
Press the PTT key to confirm and quit or press MENU to continue next menu
setting.
Key Tone
This feature allows the radio to emit a confirmation tone after pressing each
button.
Press MENU key 8 times, LCD display “t o”.
Press ▲ or ▼ key to select the Key Tone On/Off.
Press PTT to confirm and quit or press MENU to continue next menu setting.
Roger Beep
The Roger Beep is a tone which is automatically transmitted whenever the PTT
button is released.
Press MENU key 9 times, LCD display “r o”.
Press ▲ or ▼ key to select the Roger beep On/Off.
Press PTT to confirm and quit or press MENU to continue next menu setting.
Auto Power Off
Press MENU key 10 times, LCD display icon.
Press▲ or ▼ key to select auto power off time from 30, 60 and 90 mins.
Press PTT key to confirm and quit or press MENU to return to Main screen.
After turning on this feature, LCD will display ****icon and automatically
turn off at the designated time.
Reset the unit
To reset the radio to default:
Power off the radio, press and hold “SCAN” + “PTT”, and then Power ON.
Duplex operation via Repeaters
This feature allows you to use local repeater stations that are designed to
automatically re-transmit your broadcast over a large area thus giving you
increased range.
Repeater stations are privately operated radio systems installed throughout
Australia.
For example, if you wish to access a repeater station in your area which
operates on channel 2, you need to set the Duplex access on this Channel.
When you have turned on the Duplex setting in the menu for the selected
channel (and you are within range of a local repeater), your radio will
automatically transmit to the repeater on channel 32.
Turning on/off Duplex on channels
a. Select the required channel to suit the repeater station you wish to
access (Channels 1~8 and 41 ~ 48)
b. Press the MENU key once, “RPT” icon will display.
c. Press the Up or Down key to set the Repeater function to ON or OFF.
d. Press the PTT key to confirm your setting.
e. The RPT icon will display to indicate that Repeater function is set on
that channel.
Receive Channe | 1 | 2 | 3 | 4 | 5* | 6 | 7 | 8 |
---|---|---|---|---|---|---|---|---|
Transmit channe | 31 | 32 | 33 | 34 | 35* | 36 | 37 | 38 |
- Channel 5 is emergency channel only
Channel Frequency Table
Channel Frequency Table
Radiocommunications (Citizen Band Radio Stations) Class Licence 2002 No licence is required to own or operate this radio in Australia and New Zealand. The Radiocommunications (Citizen Band Radio Stations) Class Licence 2002 contains the technical parameters, operating requirements, conditions of licence and relevant standards for Citizen Band (CB) radios. CB radios must comply with the class licence for their use to be authorised under the class licence.
UHF channels and frequencies
IMPORTANT NOTE: The operation of your UHF radio in Australia and New Zealand
is subject to conditions in the following licenses:
In Australia the ACMA Radio communications (Citizen Band Radio Stations) and
in New Zealand by MED the General User Radio License for Citizen Band Radio.
Channel | Tx | Rx | Channel | Tx | Rx |
---|---|---|---|---|---|
Freq | Freq | Freq | Freq | ||
MHZ | MHz | MHz | MHz | ||
01* | 476.4250 | 476.4250 | 21 | ||
41* | – | 476.4375 | 61‡ | — | |
02* | 476.4500 | 476.4500 | 22† | ||
42* | – | 476.4625 | 62‡ | — | |
03* | 476.4750 | 476.4750 | 23† | ||
43* | – | 476.4875 | 63‡ | — | |
04* | 476.5000 | 476.5000 | 24 | ||
44* | – | 476.5125 | 64 | 477.0125 | |
05* | 476.5250 | 476.5250 | 25 | ||
45* | – | 476.5375 | 65 | 477.0375 | |
06* | 476.5500 | 476.5500 | 26 | ||
46* | – | 476.5625 | 66 | 477.0625 | |
07* | 476.5750 | 476.5750 | 27 | ||
47* | – | 476.5875 | 67 | 477.0875 | |
08* | 476.6000 | 476.6000 | 28 | ||
48* | – | 476.6125 | 68 | 477.1125 | |
9 | 476.6250 | 476.6250 | 29 | ||
49 | 476.6375 | 476.6375 | 69 | 477.1375 | |
10 | 476.6500 | 476.6500 | 30 | ||
50 | 476.6625 | 476.6625 | 70 | 477.1625 | |
11 | 476.6750 | 476.6750 | 31* | ||
51 | 476.6875 | 476.6875 | 71* | 477.1875 | |
--- | --- | --- | --- | --- | --- |
12 | 476.7000 | 476.7000 | 32* | ||
52 | 476.7125 | 476.7125 | 72* | 477.2125 | |
13 | 476.7250 | 476.7250 | 33* | ||
53 | 476.7375 | 476.7375 | 73* | 477.2375 | |
14 | 476.7500 | 476.7500 | 34* | ||
54 | 476.7625 | 476.7625 | 74* | 477.2625 | |
15 | 476.7750 | 476.7750 | 35* | ||
55 | 476.7875 | 476.7875 | 75* | 477.2875 | |
16 | 476.8000 | 476.8000 | 36* | ||
56 | 476.8125 | 476.8125 | 76* | 477.3125 | |
17 | 476.8250 | 476.8250 | 37* | ||
57 | 476.8375 | 476.8375 | 77* | 477.3375 | |
18 | 476.8500 | 476.8500 | 38* | ||
58 | 476.8625 | 476.8625 | 78* | 477.3625 | |
19 | 476.8750 | 476.8750 | 39 | ||
59 | 476.8875 | 476.8875 | 79 | 477.3875 | |
20 | 476.9000 | 476.9000 | 40 | ||
60 | 476.9125 | 476.9125 | 80 | 477.4125 |
- The primary use for these channels is repeater operation using 750 kHz offset. Channels 1-8 and 41-48 inclusive are used for mobile reception and channels 31-38 and 71-78 for mobile transmission. In addition, any designated repeater channel may be used for simplex operation in areas where it is not used for repeater operation.
† Speech telephony shall be inhibited on these channels.
‡ At the time of production, Channels 61, 62 and 63 are guard channels and are not available for use.
Channel 5 and 35 (paired for Duplex repeaters) are reserved as emergency
channels and should be used only in an emergency.
CTCSS and DCS will not operate on channels 5 and 35.
A list of currently authorised channels can be obtained from the ACMA website
in Australia and the MED website in New Zealand.
Channel 11 is a calling channel generally used to call others and channel 40
is the customary road vehicle channel.
Once contact is established on the calling channel, both stations should move
to another unused “SIMPLEX” channel to allow others to use the calling
channel.
Channels 22 and 23 are for Telemetry and Telecommand use, voice communications
are not allowed on these channels by law.
Channel 9 and above are the best choices for general use in Simplex mode.
Troubleshooting guide
TROUBLE SHOOTING GUIDE
PROBLEM | GUIDE |
---|---|
No power or radio switches off after a short time | 1: Check charger and |
batteries are installed correctly.
2: Clean battery contacts (Important!).
3: Replace batteries with fully charged or new batteries.
4: Battery capacity poor: battery defective or at end of life, replace
batteries.
I cannot communicate with other group members| 1: Verify, that the channel
frequency and the CTCSS settings are the same on all radios.
2: The other group members are not within radio coverage.
Audio cutting in and out at receivers end.| 1: Too weak signal-too far away.
2: External mic defective?
Please contact Oricom Support.
Too many transmissions heard on my channel.| 1: Another group is using the
same channel number -change channel
Customer Support
Customer Support
If you have any problems setting up or using this product, you will find
useful tips and information in the Troubleshooting section of this user guide
as well as “Frequently Asked Questions” on our website
www.oricom.com.au.
If you have further questions about using the product after reviewing the
resources above or would like to purchase replacement parts or accessories,
please call our Customer Support Team.
Important
Please retain your purchase receipt and attach to the back page of this user
guide as you will need to produce this if warranty service is required.
Express Warranty (Australia)
Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086
116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after
referred to as “Oricom”.
Oricom warrants that the product is free from defects in materials or
workmanship during the Express Warranty Period. This Express Warranty does not
extend to any product from which the serial number has been removed or was
purchased outside of Australia.
The benefits of this Express Warranty are in addition to other rights and
remedies you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure. In
the event of a minor failure, Oricom reserves the right to choose to repair or
replace the product.
The Express Warranty Period will be a period of 3 years beginning on the date
of purchase of the product evidenced by your dated sales receipt. You are
required to provide proof of purchase as a condition of receiving Express
Warranty services.
You are entitled to a replacement product or repair of the product at our
discretion according to the terms and conditions of this document if your
product is found to be faulty within the Express Warranty Period. This
Express Warranty extends to the original purchaser only and is not
transferable.
Products distributed by Oricom are manufactured using new materials or new and
used materials equivalent to new in performance and reliability. Spare parts
may be new or equivalent to new. Spare parts are warranted to be free from
defects in material or workmanship for thirty (30) days or for the remainder
of the Express Warranty Period of the Oricom branded product in which they are
installed, whichever is longer. During the Express Warranty Period, Oricom
will where possible repair and if not replace the faulty product or part
thereof. All component parts removed under this Express Warranty become the
property of Oricom. In the unlikely event that your Oricom product has a
recurring failure, Oricom may always, subject to the Competition and Consumer
Act 2010, at its discretion, elect to provide you with a replacement product
of its choosing that is at least equivalent to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is
made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent
permitted by law will not be liable for any defect, loss, damage or injury
arising out of or in connection with a:
- Failure by you to adhere to the warnings and follow the instructions set out in this user guide for the proper installation and use of the product;
- Willful misconduct or deliberate misuse by you of the product;
- Any external cause beyond our control, including but not limited to power failure, lightning or over voltage; or
- Modification to the product or services carried out on the product by anyone other than Oricom or Oricom’s authorised service provider.
How to make a claim under your Express Warranty in Australia
Oricom has a simple warranty process for you to follow:
-
Please call or email our Customer Support Team, 02 4574 8888 or support@oricom.com.au.
-
A Customer Support Team member will verify after troubleshooting with you if your product qualifies under warranty. If so, they will give you a Product Return Authorisation number.
-
We will then email a Return Authorisation form and a Repair Notice (if necessary), together with instructions on how to return the product for warranty service.
Please note that if a Customer Support Team member advises that your product does not qualify for return, this warranty does not apply to your product. Products that are authorised to be returned to Oricom in Australia must include all of the following: -
A completed Return Authorisation form
-
A copy of your Proof of Purchase (please keep your original copy)
-
The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in returning any faulty product to us. You must arrange and pay any expenses incurred (including postage, delivery, freight, transportation or insurance of the product) to return the faulty product to us, however, we will arrange delivery of the repaired or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your products may result in the loss of any user-generated data (such as stored telephone numbers, text messages and contact information). Please ensure that you have made a copy of any data saved on your product before sendingfor repair. Please also be aware that products presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired.
ORICOM CUSTOMER SUPPORT
Oricom have a trained and dedicated team of Customer Support Representatives, each with the knowledge and resources to assist in answering your questions quickly and efficiently.
Oricom Support – Australia
For all product enquiries, troubleshooting or to discuss the range of Oricom
products, feel free to contact Oricom or visit our website for answers to
frequently asked questions.
02 4574 8888
Monday – Friday 8am – 6pm AEST
Email: support@oricom.com.au
www.oricom.com.au
Oricom Support – New Zealand
0800 674 266
Monday – Friday 10am – 8pm NZST
Email: support@oricom.co.nz
References
- Oricom New Zealand | Premium Baby Monitor Technology
- Oricom Baby Monitors UHF CB Radios & Cordless Phones