hp 8F8B5UT#ABL Laptop User Guide

8F8B5UT#ABL Laptop

Product Information

This user guide provides basic information for using and
upgrading the product. It includes topics such as components,
features, networks, and HP resources.

The information contained in this guide is subject to change
without notice. The only warranties for HP products and services
are set forth in the express warranty statements accompanying such
products and services. HP shall not be liable for technical or
editorial errors or omissions contained herein.

This is the first edition of the user guide, published in June
2023. The document part number is N49854-001.

Please note that some features described in this user guide
might not be available on your specific computer model.

To access the latest user guides, visit http://www.hp.com/support and
follow the instructions to find your product. Then select
Manuals.

By installing, copying, downloading, or using any preinstalled
software product on this computer, you agree to be bound by the
terms of the HP End User License Agreement (EULA). If you do not
accept these license terms, you can return the entire unused
product (hardware and software) within 14 days for a full refund
subject to the refund policy of your seller.

If you need further information or want to request a full refund
of the computer’s price, please contact your seller.

This user guide includes safety warning notices.

Product Usage Instructions

1. About this guide

This section provides an overview of the user guide and its
purpose.

2. Getting started

In this section, you can find information on how to get started
with the product. It includes instructions on finding information
about the product.

3. Connecting Bluetooth devices

This subsection provides instructions on how to connect
Bluetooth devices to the product.

4. Using NFC to share information (select products only)

This subsection provides instructions on how to use NFC (Near
Field Communication) to share information with select products.

5. Using HP MAC Address Pass Through (select products only)

This subsection provides instructions on how to use HP MAC
Address Pass Through feature with select products.

6. Navigating the screen

This section provides instructions on how to navigate the screen
of the product.

7. Using an optional keyboard or mouse

This subsection provides instructions on how to use an optional
keyboard or mouse with the product.

User Guide
SUMMARY This guide provides basic information for using and upgrading this product, including topics such as components, features, networks, and HP resources.

Legal information

© Copyright 2023 HP Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. USB TypeC® and USB-C® are registered trademarks of USB Implementers Forum. DisplayPortTM and the DisplayPortTM logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. Miracast® is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: June 2023
Document Part Number: N49854-001

Product notice
This user guide describes features that are common to most models. Some features might not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated, which is always enabled. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com. If your product ships with Windows in S Mode: Windows in S Mode works exclusively with apps from the Microsoft Store within Windows. Certain default settings, features, and apps cannot be changed. Some accessories and apps that are compatible with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may vary, even if you switch out of S Mode. If you switch to Windows, you cannot switch back to S Mode. Learn more at Windows.com/ SmodeFAQ.
To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.

Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user- accessible surface temperature limits defined by applicable safety standards.
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Processor configuration setting (select products only)
Important information about processor configurations. IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
iv Processor configuration setting (select products only)

Table of contents
1 About this guide…………………………………………………………………………………………………………………………………………………………………………………………………………. 1
2 Getting started………………………………………………………………………………………………………………………………………………………………………………………………………….. 2 Finding information……………………………………………………………………………………………………………………………………………………………………………………………. 2
3 Components………………………………………………………………………………………………………………………………………………………………………………………………………………. 4 Locating hardware …………………………………………………………………………………………………………………………………………………………………………………………….. 4 Locating software………………………………………………………………………………………………………………………………………………………………………………………………. 4 Right………………………………………………………………………………………………………………………………………………………………………………………………………………………….. 4 Left…………………………………………………………………………………………………………………………………………………………………………………………………………………………….. 6 Display ………………………………………………………………………………………………………………………………………………………………………………………………………………………7 Auto Lock and Awake……………………………………………………………………………………………………………………………………………………………………………….7 Low blue light mode (select products only)……………………………………………………………………………………………………………………………………7 Keyboard area ……………………………………………………………………………………………………………………………………………………………………………………………………… 9 Touchpad ……………………………………………………………………………………………………………………………………………………………………………………………………… 9 Touchpad settings …………………………………………………………………………………………………………………………………………………………………………. 9 Adjusting touchpad settings…………………………………………………………………………………………………………………………………………… 9 Turning on the touchpad …………………………………………………………………………………………………………………………………………………… 9 Touchpad components ……………………………………………………………………………………………………………………………………………………………….. 9 Lights …………………………………………………………………………………………………………………………………………………………………………………………………………….10 Power button, speakers, and fingerprint reader……………………………………………………………………………………………………………………… 12 Special keys………………………………………………………………………………………………………………………………………………………………………………………………. 13 Action keys ………………………………………………………………………………………………………………………………………………………………………………………………… 14 Hot keys (select products only) ……………………………………………………………………………………………………………………………………………………….. 15 Bottom ……………………………………………………………………………………………………………………………………………………………………………………………………………………16 Rear …………………………………………………………………………………………………………………………………………………………………………………………………………………………16 Labels ………………………………………………………………………………………………………………………………………………………………………………………………………………………17 Using Tile (select products only) ………………………………………………………………………………………………………………………………………………………………..18
4 Network connections…………………………………………………………………………………………………………………………………………………………………………………………… 19 Connecting to a wireless network……………………………………………………………………………………………………………………………………………………………. 19 Using the wireless controls ……………………………………………………………………………………………………………………………………………………………….. 19 Wireless button …………………………………………………………………………………………………………………………………………………………………………….. 19 Operating system controls………………………………………………………………………………………………………………………………………………………. 19 Connecting to a WLAN ……………………………………………………………………………………………………………………………………………………………………….. 20 Using HP Mobile Broadband (select products only)……………………………………………………………………………………………………………… 20 Locating mobile operator settings ……………………………………………………………………………………………………………………………………… 20 Connecting with HP Mobile Broadband…………………………………………………………………………………………………………………………….. 21 Using eSIM (select products only)………………………………………………………………………………………………………………………………………………….. 21 Using GPS (select products only)……………………………………………………………………………………………………………………………………………………. 21 Using Bluetooth wireless devices (select products only)…………………………………………………………………………………………………… 22
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Connecting Bluetooth devices……………………………………………………………………………………………………………………………………………… 22 Using NFC to share information (select products only) ……………………………………………………………………………………………. 22
Connecting to a wired network…………………………………………………………………………………………………………………………………………………………………. 23 Connecting to a local area network (LAN) (select products only)………………………………………………………………………………….. 23 Using HP LAN-Wireless Protection (select products only)…………………………………………………………………………………………………. 23
Using HP MAC Address Pass Through (select products only)…………………………………………………………………………………………………….24
5 Navigating the screen………………………………………………………………………………………………………………………………………………………………………………………… 26
Using touchpad and touch screen gestures ……………………………………………………………………………………………………………………………………… 26 Tap…………………………………………………………………………………………………………………………………………………………………………………………………………………. 26 Two-finger pinch zoom………………………………………………………………………………………………………………………………………………………………………… 26 Two- finger slide (touchpad and precision touchpad)…………………………………………………………………………………………………………….27 Two-finger tap (touchpad and precision touchpad) ……………………………………………………………………………………………………………….27 Three- finger tap (touchpad and precision touchpad)……………………………………………………………………………………………………………27 Four-finger tap (touchpad and precision touchpad) …………………………………………………………………………………………………………….. 28 Three- finger swipe (touchpad and precision touchpad)…………………………………………………………………………………………………….. 28 Four-finger swipe (precision touchpad)………………………………………………………………………………………………………………………………………. 28 One-finger slide (touch screen)………………………………………………………………………………………………………………………………………………………. 29
Using an optional keyboard or mouse…………………………………………………………………………………………………………………………………………………… 29
Using an on-screen keyboard (select products only) …………………………………………………………………………………………………………………….. 29
6 Entertainment features………………………………………………………………………………………………………………………………………………………………………………………. 31
Using a camera………………………………………………………………………………………………………………………………………………………………………………………………….. 31
Using audio………………………………………………………………………………………………………………………………………………………………………………………………………….. 31 Connecting speakers …………………………………………………………………………………………………………………………………………………………………………… 31 Connecting headsets ………………………………………………………………………………………………………………………………………………………………………….. 31 Using sound settings …………………………………………………………………………………………………………………………………………………………………………… 32 Viewing or changing sound settings………………………………………………………………………………………………………………………………….. 32 Using the control panel to view and control audio settings ……………………………………………………………………………………. 32
Using video …………………………………………………………………………………………………………………………………………………………………………………………………………. 32 Connecting a Thunderbolt device using a USB Type-C cable …………………………………………………………………………………………. 32 Connecting video devices using an HDMI cable……………………………………………………………………………………………………………………. 33 Connecting a high- definition TV or monitor using HDMI ………………………………………………………………………………………….. 33 Setting up HDMI audio………………………………………………………………………………………………………………………………………………………………. 34 Turning on HDMI audio ……………………………………………………………………………………………………………………………………………………. 34 Turning off HDMI audio……………………………………………………………………………………………………………………………………………………. 35 Discovering and connecting to Miracast-compatible wireless displays (select products only)…………………….. 35 Discovering and connecting to Intel WiDi certified displays (select Intel products only) ………………………………….. 35 Connecting to Intel WiDi certified displays …………………………………………………………………………………………………………………….. 35 Opening Intel WiDi……………………………………………………………………………………………………………………………………………………………………….. 35
Using data transfer…………………………………………………………………………………………………………………………………………………………………………………………. 35 Connecting devices to a USB Type-C port (select products only)………………………………………………………………………………….36
7 Managing power ……………………………………………………………………………………………………………………………………………………………………………………………………..37
Using Sleep and Hibernation ……………………………………………………………………………………………………………………………………………………………………..37 Initiating and exiting Sleep………………………………………………………………………………………………………………………………………………………………….37 Initiating and exiting Hibernation (select products only) …………………………………………………………………………………………………….38
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Shutting down (turning off) the computer ……………………………………………………………………………………………………………………………………………38
Using the Power icon …………………………………………………………………………………………………………………………………………………………………………………….. 39
Running on battery power …………………………………………………………………………………………………………………………………………………………………………… 39 Using HP Fast Charge (select products only) ………………………………………………………………………………………………………………………….. 39 Displaying battery charge………………………………………………………………………………………………………………………………………………………………….40 Finding battery information in HP Support Assistant (select products only)……………………………………………………………40 Conserving battery power…………………………………………………………………………………………………………………………………………………………………40 Identifying low battery levels ……………………………………………………………………………………………………………………………………………………………40 Resolving a low battery level…………………………………………………………………………………………………………………………………………………………….. 41 Resolving a low battery level when external power is available…………………………………………………………………………….. 41 Resolving a low battery level when no power source is available ………………………………………………………………………… 41 Resolving a low battery level when the computer cannot exit Hibernation …………………………………………………….. 41 Factory-sealed battery………………………………………………………………………………………………………………………………………………………………………… 41
Running on external power ………………………………………………………………………………………………………………………………………………………………………….. 41
8 Security……………………………………………………………………………………………………………………………………………………………………………………………………………………… 43
Protecting the computer ……………………………………………………………………………………………………………………………………………………………………………… 43
Using passwords……………………………………………………………………………………………………………………………………………………………………………………………… 44 Setting passwords in Windows ………………………………………………………………………………………………………………………………………………………. 44 Setting passwords in Computer Setup………………………………………………………………………………………………………………………………………. 45 Managing a BIOS administrator password ………………………………………………………………………………………………………………………………. 45 Setting a new BIOS administrator password…………………………………………………………………………………………………………………. 45 Changing a BIOS administrator password………………………………………………………………………………………………………………………46 Deleting a BIOS administrator password…………………………………………………………………………………………………………………………46 Entering a BIOS administrator password………………………………………………………………………………………………………………………….47 Using DriveLock Security Options ………………………………………………………………………………………………………………………………………………….47 Selecting Automatic DriveLock (select products only) ………………………………………………………………………………………………47 Enabling Automatic DriveLock ……………………………………………………………………………………………………………………………………..47 Disabling Automatic DriveLock……………………………………………………………………………………………………………………………………48 Entering an Automatic DriveLock password…………………………………………………………………………………………………………48 Selecting manual DriveLock…………………………………………………………………………………………………………………………………………………… 49 Setting a DriveLock master password ……………………………………………………………………………………………………………………. 49 Enabling DriveLock and setting a DriveLock user password………………………………………………………………………………….50 Disabling DriveLock…………………………………………………………………………………………………………………………………………………………………….50 Entering a DriveLock password …………………………………………………………………………………………………………………………………………….. 51 Changing a DriveLock password …………………………………………………………………………………………………………………………………………. 51
Windows Hello (select products only)……………………………………………………………………………………………………………………………………………………. 52
Using antivirus software………………………………………………………………………………………………………………………………………………………………………………. 52
Using firewall software …………………………………………………………………………………………………………………………………………………………………………………. 52
Installing software updates………………………………………………………………………………………………………………………………………………………………………… 53
Using HP Client Security (select products only)……………………………………………………………………………………………………………………………….. 53
Using HP TechPulse (select products only)…………………………………………………………………………………………………………………………………………. 53
Using an optional security cable (select products only) ………………………………………………………………………………………………………………. 53
Using a fingerprint reader (select products only) ……………………………………………………………………………………………………………………………. 54
9 Maintenance …………………………………………………………………………………………………………………………………………………………………………………………………………… 55
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Improving performance ……………………………………………………………………………………………………………………………………………………………………………….. 55 Using Disk Defragmenter ………………………………………………………………………………………………………………………………………………………………….. 55 Using Disk Cleanup ………………………………………………………………………………………………………………………………………………………………………………. 55 Using HP 3D DriveGuard (select products only) …………………………………………………………………………………………………………………….. 55 Identifying HP 3D DriveGuard status………………………………………………………………………………………………………………………………….56
Updating programs and drivers ………………………………………………………………………………………………………………………………………………………………..56
Cleaning your computer……………………………………………………………………………………………………………………………………………………………………………….56 Enabling HP Easy Clean (select products only) ……………………………………………………………………………………………………………………….56 Removing dirt and debris from your computer…………………………………………………………………………………………………………………………57 Cleaning your computer with a disinfectant………………………………………………………………………………………………………………………………57 Caring for wood veneer (select products only) ……………………………………………………………………………………………………………………….58
Traveling with or shipping your computer……………………………………………………………………………………………………………………………………………. 59
10 Backing up, restoring, and recovering……………………………………………………………………………………………………………………………………………………….60
Backing up information and creating recovery media…………………………………………………………………………………………………………………..60 Using Windows tools for backing up……………………………………………………………………………………………………………………………………………..60 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)…………………….60
Restoring and recovering your system………………………………………………………………………………………………………………………………………………….60 Creating a system restore ………………………………………………………………………………………………………………………………………………………………… 61 Restoring and recovery methods …………………………………………………………………………………………………………………………………………………… 61 Recovering using HP Recovery media…………………………………………………………………………………………………………………………………………. 61 Changing the computer boot order ……………………………………………………………………………………………………………………………………………… 62 Using HP Sure Recover (select products only)………………………………………………………………………………………………………………………… 62
11 Computer Setup (BIOS), TPM, and HP Sure Start………………………………………………………………………………………………………………………………….63
Using Computer Setup ………………………………………………………………………………………………………………………………………………………………………………….63 Navigating and selecting in Computer Setup …………………………………………………………………………………………………………………………63 Restoring factory settings in Computer Setup………………………………………………………………………………………………………………………..63 Updating the BIOS …………………………………………………………………………………………………………………………………………………………………………………64 Determining the BIOS version ……………………………………………………………………………………………………………………………………………….64 Preparing for a BIOS update…………………………………………………………………………………………………………………………………………………..64 Downloading a BIOS update…………………………………………………………………………………………………………………………………………65 Installing a BIOS update………………………………………………………………………………………………………………………………………………….65 Changing the boot order using the f9 prompt …………………………………………………………………………………………………………………………65
TPM BIOS settings (select products only) …………………………………………………………………………………………………………………………………………..66
Using HP Sure Start (select products only)………………………………………………………………………………………………………………………………………….66
12 Using HP PC Hardware Diagnostics ……………………………………………………………………………………………………………………………………………………………67
Using HP PC Hardware Diagnostics Windows (select products only)…………………………………………………………………………………….67 Using an HP PC Hardware Diagnostics Windows hardware failure ID code………………………………………………………………67 Accessing HP PC Hardware Diagnostics Windows……………………………………………………………………………………………………………….67 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant…………………………………………..67 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)…………68 Downloading HP PC Hardware Diagnostics Windows…………………………………………………………………………………………………………68 Downloading the latest HP PC Hardware Diagnostics Windows version from HP………………………………………68 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store…………………………………68
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Downloading HP Hardware Diagnostics Windows by product name or number (select products only) …………………………………………………………………………………………………………………………………………………………………………………………………….68 Installing HP PC Hardware Diagnostics Windows………………………………………………………………………………………………………………….69 Using HP PC Hardware Diagnostics UEFI …………………………………………………………………………………………………………………………………………….69 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code……………………………………………………………………….69 Starting HP PC Hardware Diagnostics UEFI ……………………………………………………………………………………………………………………………..69 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)………………………………………………………………………………………………………………………………………………………………………………………………………………..70 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive…………………………………………………………………………70 Downloading the latest HP PC Hardware Diagnostics UEFI version……………………………………………………………………70 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ………………………………………………………………………………………………………………………………………………………………………………………………………71 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)……………………………………………………………71 Downloading Remote HP PC Hardware Diagnostics UEFI …………………………………………………………………………………………………..71 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version …………………………………………………..71 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number…………………………….71 Customizing Remote HP PC Hardware Diagnostics UEFI settings…………………………………………………………………………………72
13 Specifications………………………………………………………………………………………………………………………………………………………………………………………………………..73 Input power…………………………………………………………………………………………………………………………………………………………………………………………………………..73 Operating environment ………………………………………………………………………………………………………………………………………………………………………………….74
14 Electrostatic discharge……………………………………………………………………………………………………………………………………………………………………………………..76
15 Accessibility ……………………………………………………………………………………………………………………………………………………………………………………………………………77 HP and accessibility…………………………………………………………………………………………………………………………………………………………………………………………77 Finding the technology tools you need…………………………………………………………………………………………………………………………………………77 The HP commitment………………………………………………………………………………………………………………………………………………………………………………77 International Association of Accessibility Professionals (IAAP)………………………………………………………………………………………78 Finding the best assistive technology…………………………………………………………………………………………………………………………………………..78 Assessing your needs ………………………………………………………………………………………………………………………………………………………………..78 Accessibility for HP products………………………………………………………………………………………………………………………………………………….78 Standards and legislation …………………………………………………………………………………………………………………………………………………………………………… 79 Standards………………………………………………………………………………………………………………………………………………………………………………………………….. 79 Mandate 376 ­ EN 301 549 ………………………………………………………………………………………………………………………………………………………. 79 Web Content Accessibility Guidelines (WCAG)…………………………………………………………………………………………………………….. 79 Legislation and regulations……………………………………………………………………………………………………………………………………………………………….80 Useful accessibility resources and links ………………………………………………………………………………………………………………………………………………80 Organizations ………………………………………………………………………………………………………………………………………………………………………………………….. 80 Educational institutions ………………………………………………………………………………………………………………………………………………………………………80 Other disability resources ………………………………………………………………………………………………………………………………………………………………….81 HP links …………………………………………………………………………………………………………………………………………………………………………………………………………81 Contacting support………………………………………………………………………………………………………………………………………………………………………………………….81
Index…………………………………………………………………………………………………………………………………………………………………………………………………………………………………. 82
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1 About this guide
This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task. NOTE: Contains additional information to emphasize or supplement important points of the main text. TIP: Provides helpful hints for completing a task.
About this guide 1

2 Getting started

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer and where to find additional HP resources.
After you set up and register the computer, HP recommends the following steps to get the most out of your smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows® desktop, press the Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.
Connect to the internet–Set up your wired or wireless network so that you can connect to the internet. For more information, see Network connections on page 19.
Update your antivirus software–Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 52.
Get to know your computer–Learn about your computer features. See Components on page 4 and Navigating the screen on page 26 for additional information.
Find installed software–Access a list of the software preinstalled on the computer:
Select the Start button, and then select All apps.
or ­
Right-click the Start button, and then select Apps and Features.
Back up your hard drive–Create recovery discs or a recovery USB flash drive to back up your hard drive. See Backing up, restoring, and recovering on page 60.
Access HP Support Assistant app–For quick online support, open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Table 2-1 Additional information

Resource Setup Instructions

Contents Overview of computer setup and features

2 Chapter 2 Getting started

Table 2-1 Additional information (continued)

Resource

Contents

HP support

Online chat with an HP technician

For HP support, go to https://www.hp.com/support, and Support telephone numbers follow the instructions to find your product.
Replacement parts videos (select products only) or ­
Maintenance and service guides Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant. HP service center locations

or ­

Select the question mark icon (select products only) in the taskbar.

Safety & Comfort Guide

Proper workstation setup

To access this guide:

Guidelines for posture and work habits that increase your comfort and decrease your risk of injury

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Electrical and mechanical safety information

or ­

Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet to access the latest version of the user guide.
Regulatory, Safety, and Environmental Notices
To access this document:
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Limited Warranty*
To access this document:

Important regulatory notices, including information about Restrictions of Hazardous Substances (RoHS) and proper battery disposal, if needed.
Specific warranty information about this computer

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
or ­

Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest version of the user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.

Finding information 3

3 Components
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Locating hardware
Use these instructions to find out what hardware is installed on your computer. Select the Search icon in the taskbar, type device manager in the search box, and then select the
Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Locating software
Use these instructions to find out what software is installed on your computer: Right-click the Start button, and then select Apps and Features.
Right
Use the illustration and table to identify the components on the right side of the computer.
4 Chapter 3 Components

Table 3-1 Right-side components and their descriptions

Component

Description

(1)

Audio-out (headphone)/Audio-in

Connects optional powered stereo speakers, headphones,

(microphone) combo jack

earbuds, a headset, or a television audio cable. Also

connects an optional headset microphone. This jack does

not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.

(2)

USB SuperSpeed 5 Gbps port

Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

(3)

USB SuperSpeed 5 Gbps port with HP Sleep Connects a USB device, provides high- speed data transfer,

and Charge

and charges small devices (such as a smartphone), even

when the computer is off.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

(4)

USB Type-C® power connector and

Connects a USB device, provides high-speed data transfer,

ThunderboltTM port with HP Sleep and Charge and charges small devices (such as a smartphone), even

and DisplayPortTM output

when the computer is off.

NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.

­ and ­

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Your computer might also support a Thunderbolt docking station.

(5)

Power connector

Connects an AC adapter.

Right 5

Table 3-1 Right-side components and their descriptions (continued)

Component

Description

(6)

Battery light

When AC power is connected:

White: The battery charge is greater than 90 percent.

Amber: The battery charge is from 0 to 90 percent.

Off: The battery is not charging.

When AC power is disconnected (battery not charging):

Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

Off: The battery is not charging.

Left

Use the illustration and table to identify the components on the left side of the computer.

Table 3-2 Left-side components and their descriptions

Component

(1)

Security cable slot

(2)

RJ-45 (network) jack/status lights

(3)

USB SuperSpeed 5 Gbps powered port

Description
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.
Connects a network cable.
Green (left): The network is connected.
Amber (right): Activity is occurring on the network.
Connects and supplies power to a USB device, provides highspeed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

6 Chapter 3 Components

Table 3-2 Left-side components and their descriptions (continued)

Component

Description

(4)

HDMI® port

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface® (HDMI) device.

(5)

Smart card reader

Supports optional smart cards.

Display
Use the illustration and table to identify the display components.
Auto Lock and Awake
Auto Lock and Awake monitors your presence in front of the computer to save power and add security.
When you step away from the computer, the proximity sensor puts the computer into the Sleep state. When you return to the computer, the sensor recognizes you and wakes the computer automatically. Auto Lock and Awake is turned on by default. If you also want to set up facial recognition for Auto Lock and Awake, see Windows Hello (select products only) on page 52.
To access Auto Lock and Awake:
1. Select the Start button, select Settings, select System, and then select Power & battery.
2. Select Screen and sleep, and then follow the on-screen instructions.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.

Display 7

Table 3-3 Display components and their descriptions

Component

Description

(1)

WLAN antennas* (2)

Send and receive wireless signals to communicate with wireless local area networks (WLANs).

(2)

WWAN antennas* (2) (select products only)

Send and receive wireless signals to communicate with wireless

wide area networks (WWANs).

(3)

Internal microphones (2)

Record sound.

(4)

Camera lights (2)

On: One or more cameras are in use.

(5)

Cameras (2)

Allow you to video chat, record video, and record still images. To use your camera, see Using a camera on page 31. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Windows Hello (select products only) on page 52.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

(6)

Camera privacy cover (select products only)

By default, the camera lens is uncovered, but you can slide the

camera privacy cover to block the camera’s view. To use the

camera, slide the camera privacy cover in the opposite direction

to reveal the lens.

NOTE: If you have both front-facing and rear-facing cameras, when one camera lens is revealed and ready to use, the other is concealed.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

8 Chapter 3 Components

Keyboard area
Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here. Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter. 2. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter. 2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Keyboard area 9

Table 3-4 Touchpad components and their descriptions

Component

(1)

Touchpad zone

(2)

Left touchpad button

(3)

Right touchpad button

Description
Reads your finger gestures to move the pointer or activate items on the screen.
NOTE: For more information, see Using touchpad and touch screen gestures on page 26.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.

Lights
Use the illustration and table to identify the lights on the computer.

10 Chapter 3 Components

Table 3-5 Lights and their descriptions

Component

(1)

Caps lock light

(2)

Mute light

(3)

Microphone mute light

(4)

Power light

(5)

Num lk light

(6)

Fn lock light

Description
On: Caps lock is on, which switches the key input to all capital letters.
On: Computer sound is off.
Off: Computer sound is on.
On: Microphone is off.
Off: Microphone is on.
On: The computer is on.
Blinking (select products only): The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unnecessary components.
Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the power-saving state that uses the least amount of power.
On: Num lk is on.
On: The fn key is locked. For more information, see Hot keys (select products only) on page 15.

Lights 11

Power button, speakers, and fingerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

Table 3-6 Power button, speakers, and fingerprint reader and their descriptions

Component

Description

(1)

Speakers (2)

Produce sound.

(2)

Power button

When the computer is off, press the button briefly to turn on the computer.

When the computer is on, press the button briefly to initiate Sleep.

When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).

When the computer is in Hibernation, press the button briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.

To learn more about your power settings, use the Power icon.

Right-click the Power icon and sleep settings.

, and then select Power

12 Chapter 3 Components

Table 3-6 Power button, speakers, and fingerprint reader and their descriptions (continued)

Component

Description

(3)

Fingerprint reader

Allows a fingerprint logon to Windows, instead of a password logon.

Touch your finger to the fingerprint reader. See Windows Hello (select products only) on page 52 for details.

IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

Special keys
Use the illustration and table to identify the special keys.

Table 3-7 Special keys and their descriptions

Component

(1)

esc key

(2)

fn key

(3)

Windows key

(4)

Action keys

Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.
See Hot keys (select products only) on page 15.
Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start menu.
Execute frequently used system functions.
See Action keys on page 14.

Special keys 13

Table 3-7 Special keys and their descriptions (continued)

Component

Description

(5)

Programmable key

Executes frequently used tasks. Some tasks might not be available on all products.

Opens an application, file, or website

Enters frequently used text into a permanent clipboard

Ability to change system profiles

Ability to change system properties

Executes user-defined key sequences

(6)

Power button

When the computer is off, press the button briefly to turn on the computer.

When the computer is on, press the button briefly to initiate Sleep.

When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).

When the computer is in Hibernation, press the button briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.

To learn more about your power settings, use the Power icon.

(7)

num lk key

(8)

Integrated numeric keypad

Right-click the Power icon and sleep settings.

, and then select Power

Alternates between the navigational and numeric functions on the integrated numeric keypad.

A separate keypad to the right of the alphabet keyboard. When num lk is pressed, the integrated keypad can be used like an external numeric keypad.

NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.

Action keys
Action keys perform specific functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table.
To use an action key, press and hold the key.
NOTE: On some products, you must press the fn key in combination with the action key.

14 Chapter 3 Components

Table 3-8 Action keys and their descriptions

Icon

Description

Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only). To conserve battery power, turn off this feature.
Turns the insert function on or off.

Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible.

NOTE: The action key feature is enabled at the factory. On select products only, you can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)
A hot key is the combination of the fn key and another key. Use the table to identify the hot keys.
To use a hot key:
Press the fn key, and then press one of the keys listed in the following table.

Hot keys (select products only) 15

Table 3-9 Hot keys and their descriptions

Key

Description

C

Turns on scroll lock.

E

Turns on the insert function.

R

Breaks the operation.

S

Sends a programing query.

W

Pauses the operation.

Bottom
Use the illustration and table to identify the bottom component.

Table 3-10 Bottom component and its description

Component

Description

Vent

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Rear
Use the illustration and table to identify the rear component.

16 Chapter 3 Components

Table 3-11 Rear component and its description Component Vent

Description
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Service label–Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Table 3-12 Service label components Component (1) Serial number (2) Product ID (3) HP product name

Labels 17

Table 3-13 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period
Table 3-14 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number Regulatory labels–Provide regulatory information about the computer. Wireless certification labels–Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Using Tile (select products only)
Some computers include a TileTM Bluetooth® device that can help find your computer even when it is off or in the Sleep state. The Tile device operates in combination with the Tile software on your computer. NOTE: The limit of the Tile Bluetooth signal is approximately 76 m (250 feet). To use the Tile features on your computer: 1. Select the Start button, select All apps, and then select the Tile app. 2. Follow the on-screen instructions to create a Tile account and activate your Tile features.
18 Chapter 3 Components

4 Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world.
Connecting to a wireless network
Your computer might be equipped with one or more wireless devices.
WLAN device–Connects the computer to wireless local area networks, which are commonly referred to as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.
HP Mobile Broadband Module (select products only)–A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.
Bluetooth® device–Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together– typically within 10 m (approximately 33 ft) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or both of these features.
Wireless button (also called airplane mode key or wireless key) Operating system controls
Wireless button
The computer might have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.
Depending on your computer model, use one of the following methods to access operating system controls:
Select the Search icon in the taskbar, type control panel in the search box, and then select Control Panel.
Network connections 19

On the taskbar, right-click the network status icon, and then select Network and Internet settings.
Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up internet access.
NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the internet service.
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then select the right arrow icon next to the Wi-Fi button to see the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.
NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: Depending on your computer model, if you do not see the WLAN that you want to connect to, follow one of these methods:
On the taskbar, right-click the network status icon, and then select Network and Internet settings.
Select WiFi, and then select Show available networks. A list of options is displayed, which allows you to manually search for and connect to a network or to create a new network connection.
3. Connect to one of the available networks.
After the connection is made, select the network status icon at the far right of the taskbar to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile broadband service. The number might be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.
Locating mobile operator settings
To locate mobile operator settings:
1. On the taskbar, right-click the network status icon.
2. Select Network and Internet settings.
20 Chapter 4 Network connections

3. Under the Network & Internet section, select Cellular, and then, under More cellular settings select Mobile operator settings.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it might be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator might provide it separately from the computer.
Connecting with HP Mobile Broadband
To connect with HP Mobile Broadband:
1. On the taskbar, select the network icon to open the Quick Settings menu.
2. Select the arrow next to the signal bars icon to connect.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.
Using eSIM (select products only)
Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly used SIM that you can use to download different profiles from selected carriers.
An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need to get a SIM card from your mobile operator, and you can quickly switch between mobile operators and data plans. For example, you might have one cellular data plan for work and a different plan with another mobile operator for personal use. If you travel, you can connect in more places by finding mobile operators with plans in that area.
You can implement eSIMs using these methods:
Embed the eSIM chip (eUICC). The notebook then operates as a dual SIM, one as eUICC and the second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.
Place a removable physical eSIM on a SIM card tray, the same as a standard micro or nano SIM card. In this case, the eSIM is not limited to a single carrier (physical blank eSIM).
You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM in the search bar.
Using GPS (select products only)
Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS- equipped systems.
To enable GPS, be sure that location is enabled under the Windows privacy setting.
1. Select the Search icon in the taskbar, type location in the search box, and then select Location privacy settings. Make sure that location services are enabled.
2. Enable the location settings, if they are not already enabled.
Connecting with HP Mobile Broadband 21

Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices. Computers (desktop, notebook) Phones (cellular, cordless, smartphone) Imaging devices (printer, camera) Audio devices (headset, speakers) Mouse External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. Select the Search icon in the taskbar, type bluetooth in the search box, and then select Bluetooth
and other devices settings. 2. Turn on Bluetooth, if it is not already turned on. 3. Select Add device, and then in the Add a device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device. NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices might have additional requirements; see the documentation provided with the device.
Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information between two NFC-enabled devices. Information is transferred from the tapping area (antenna) of one device to another. With NFC and supported apps, you can share websites, transfer contact information, transfer payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see Components on page 4.
1. Confirm that the NFC function is enabled. a. Select the Search icon in the taskbar, type wireless in the search box, and then select Turn wireless devices on or off. b. Confirm that the selection for NFC is On.
2. Tap the NFC tapping area with an NFC-enabled device. You might hear a sound when the devices connect.
NOTE: To find the location of the antenna on the other NFC device, see your device instructions.
3. Follow any on-screen instructions to continue.
22 Chapter 4 Network connections

Connecting to a wired network
Select products might allow a local area network (LAN) connection, which uses a network cable. The cable is sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection to connect the computer directly to a router in your home (instead of working wirelessly) or to connect to an existing network at your office. To connect the network cable, follow these steps: NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LAN-Wireless Protection, see Using HP LAN- Wireless Protection (select products only) on page 23. If the computer does not have an RJ-45 port, you need a network cable and a network jack or an optional docking device or expansion product to connect to a LAN. 1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or
expansion product. 2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
Using HP LAN-Wireless Protection (select products only)
In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN connection is turned off when the computer is connected directly to a LAN. To turn on and customize HP LAN- Wireless Protection:
Connecting to a wired network 23

1. Start Computer Setup (BIOS). Computers or tablets with keyboards: Turn on or restart the computer, and before the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select Built-in Device Options. 3. Select the check box for LAN/WLAN Auto Switching, LAN/WWAN Auto Switching, or both to turn off
WLAN connections, WWAN connections, or both when connected to a LAN network. 4. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes take effect when the computer restarts.
Using HP MAC Address Pass Through (select products only)
MAC Address Pass Through provides a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identification even when your computer is connected through a network adapter. This address is enabled by default. To customize MAC Address Pass Through: 1. Start Computer Setup (BIOS).
Computers or tablets with keyboards: Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards: Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select MAC Address Pass Through. 3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC
address Pass Through or Custom Address to customize the address. 4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and
then press enter to save the address. 5. Complete one of these tasks:
If the computer has an embedded LAN and you would like to use the embedded MAC address as the system MAC address, select Reuse Embedded LAN Address.
Select Main, select Save Changes and Exit, and then select Yes.
24 Chapter 4 Network connections

NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes take effect when the computer restarts.
Using HP MAC Address Pass Through (select products only) 25

5 Navigating the screen

Depending on your computer model, you can navigate the computer screen using one or more methods. Use touch gestures directly on the computer screen. Use touch gestures on the touchpad. Use an optional mouse or keyboard (purchased separately). Use an on-screen keyboard. Use a pointing stick.

Using touchpad and touch screen gestures
The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right touchpad buttons as you would use the corresponding buttons on an external mouse.
To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter. To customize gestures and see videos of how they work, select the Search icon in the taskbar, type control panel in the search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if you have a precision touchpad and find additional information, follow these steps, depending on your computer:
Select Start, select Settings, select Bluetooth & devices, and then select Touchpad.
NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap

Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select the item. Double-tap an item to open it.

Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.
26 Chapter 5 Navigating the screen

Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together.
Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart.
Two-finger slide (touchpad and precision touchpad)
Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image.
Two-finger tap (touchpad and precision touchpad)
Tap two fingers on the touchpad zone to open the options menu for the selected object. NOTE: The two-finger tap performs the same function as right-clicking with a mouse.
Three-finger tap (touchpad and precision touchpad)
By default, the three-finger tap opens the search box. Tap three fingers on the touchpad zone to perform the gesture.
Two-finger slide (touchpad and precision touchpad) 27

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting.
Four-finger tap (touchpad and precision touchpad)
By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting.
Three-finger swipe (touchpad and precision touchpad)
By default, the three-finger swipe switches between open apps and the desktop. Swipe three fingers away from you to see all open windows. Swipe three fingers toward you to show the desktop. Swipe three fingers left or right to switch between open windows.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a gesture setting.
Four-finger swipe (precision touchpad)
By default, the four-finger swipe switches between open desktops. Swipe four fingers away from you to see all open windows.
28 Chapter 5 Navigating the screen

Swipe four fingers toward you to show the desktop. Swipe four fingers left or right to switch between desktops.
To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.
One-finger slide (touch screen)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to
move. To move an object, press and hold your finger on an object, and then drag your finger to move the
object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
Using an on-screen keyboard (select products only)
These instructions help you learn to use the on-screen keyboard. You can display the on-screen keyboard in several ways: 1. Select the Search icon in the taskbar, type on-screen keyboard in the search box, and then
select On-Screen Keyboard. ­or­ 2. Press the Windows key +ctrl+o. NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.
One-finger slide (touch screen) 29

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard. 30 Chapter 5 Navigating the screen

6 Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 4 to locate the audio, video and camera features on your computer.
Using a camera
Your computer has one or more cameras that enable you to connect with others for work or play. Most cameras allow you to video chat, record video, and record still images. Cameras can be front facing or rear facing. To determine which camera or cameras are on your product, see Components on page 4. To use your camera, select the Search icon in the taskbar, type camera in the search box, and then select Camera. Some cameras also feature HD (high-definition) capability, apps for gaming, or facial recognition software such as Windows Hello. See Security on page 43 for details about using Windows Hello. On select products, you can also enhance your camera privacy by turning the camera off. By default, the camera is turned on. To turn off your camera, press the camera privacy key. The camera privacy light turns on. To turn the camera back on, press the key again.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select products) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer’s instructions. To connect high- definition speakers to the computer, see Setting up HDMI audio on page 34. Before connecting speakers, lower the volume setting.
Connecting headsets
You can connect a headset to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. A stand-alone microphone can be plugged into a USB port. See your manufacturer’s instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide:
Entertainment features 31

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headsets to your computer, follow the device manufacturer’s instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
Viewing or changing sound settings
Use these instructions to view or change sound settings. Select the Search icon in the taskbar, type control panel in the search box, and then select
Control Panel, select Hardware and Sound, and then select Sound.
Using the control panel to view and control audio settings
You can view or change sound settings using the audio control panel. Your computer might include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer might include advanced audio features that can be controlled through an audio control panel specific to your audio system. Use the audio control panel to view and control audio settings. Select the Search icon in the taskbar, type control panel in the search box, select Control Panel,
select Hardware and Sound, select Sound, and then select the audio control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer’s instructions.
For information about using your video features, refer to HP Support Assistant.
Connecting a Thunderbolt device using a USB Type-C cable
To see video or high-resolution display output on an external Thunderbolt device, follow these steps.
NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable, purchased separately.
Connect the Thunderbolt device according to the following instructions:
32 Chapter 6 Entertainment features

1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device. 3. Press f1 to cycle through four display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and external device. Extend: View the screen image extended across both the computer and external device. Second screen only: View the screen image on the external device only. Each time you press f1 the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, select System, and then select Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.
Connecting video devices using an HDMI cable
High-definition media interface (HDMI) is the only video interface that supports high-definition video and audio.
Connecting a high-definition TV or monitor using HDMI
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions. NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. 1. Connect one end of the HDMI cable to the HDMI port on the computer.
NOTE: HDMI port shapes can vary by product.
Connecting video devices using an HDMI cable 33

2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press f1 to cycle through four display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external
device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press f1 the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, select System, and then select Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
Use these instructions to set up HDMI audio. Turning on HDMI audio
After you connect an HDMI TV to the computer, you can then turn on HDMI audio.

1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
   Sound settings. 2. Select More sound settings. 3. On the Playback tab, select Digital Audio (HDMI). 4. Select Set Default, and then select OK.
   34 Chapter 6 Entertainment features

Turning off HDMI audio Follow these steps to return the audio stream to the computer speakers. 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Sound settings. 2. Select More sound settings. 3. On the Playback tab, select Speakers. 4. Select Set Default, and then select OK.
Discovering and connecting to Miracast-compatible wireless displays (select products only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your current apps.
NOTE: To learn what type of display you have (Miracast-compatible or Intel® WiDi), refer to the documentation that came with your TV or secondary display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow these steps. Select the Search icon in the taskbar, type project in the search box, and then select Connect to a
wireless display. Select Connect, and then follow the on-screen instructions.
Discovering and connecting to Intel WiDi certified displays (select Intel products only)
Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your entire computer screen to a TV or a secondary display device. Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device; provides for full-screen duplication; and improves speed, quality, and scaling.
Connecting to Intel WiDi certified displays
Follow these steps to connect to Intel WiDi certified displays. Select the Search icon in the taskbar, type project in the search box, and then select Connect to a
wireless display. Select Connect, and then follow the on-screen instructions.
Opening Intel WiDi
Follow these steps to open Intel WiDi. Select the Search icon in the taskbar, type Intel WiDi in the search box, and then select Intel WiDi.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies from your USB devices to view on your computer.
Turning off HDMI audio 35

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer’s instructions. For information about using your USB Type-C features, refer to HP Support Assistant.
Connecting devices to a USB Type-C port (select products only)
To connect devices to a USB Type-C port, follow these steps. NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
36 Chapter 6 Entertainment features

7 Managing power
Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter might not be available on your computer.
Using Sleep and Hibernation
Windows has two power-saving states, Sleep and Hibernation.
Sleep–The Sleep state automatically initiates after a period of inactivity. Your work is available in memory, allowing you to resume your work quickly. You can also initiate Sleep manually. Depending on your computer model, the Sleep state might also support Modern Standby mode. This mode keeps some internal operations awake and enables your computer to receive web notifications, such as emails, while in Sleep. For more information, see Initiating and exiting Sleep on page 37.
Hibernation–The Hibernation state is automatically initiated if the battery reaches a critical level or the computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 38.
IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer. IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.
Initiating and exiting Sleep
You can initiate Sleep in several ways.
Select the Start button, select the Power icon, and then select Sleep. Close the display (select products only). Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12. Briefly press the power button (select products only). You can exit Sleep in any of the following ways:
Briefly press the power button. If the computer is closed, raise the display (select products only). Press a key on the keyboard (select products only).
Managing power 37

Tap the touchpad (select products only). When the computer exits Sleep, your work returns to the screen.
IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen.
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Select the Search icon in the taskbar, type power in the search box, and then select Choose a
power plan. 2. In the left pane, select Choose what the power buttons do (wording might vary by product). 3. Depending on your product, you can enable Hibernation for battery power or external power in any
of the following ways: Power button–Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate. Sleep button (select products only)–Under Power and sleep buttons and lid settings (wording
might vary by product), select When I press the sleep button, and then select Hibernate. Lid (select products only)–Under Power and sleep buttons and lid settings (wording might vary
by product), select When I close the lid, and then select Hibernate. Power menu–Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box. You can access the Power menu by selecting the Start button. 4. Select Save changes. To initiate Hibernation, use the method that you enabled in step 3. To exit Hibernation, briefly press the power button.
IMPORTANT: If you have set a password to be required on exiting Hibernation, you must enter your Windows password before your work returns to the screen.
Shutting down (turning off) the computer
The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer. Shut down the computer when it will be unused and disconnected from external power for an extended period.
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button.
38 Chapter 7 Managing power

1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
1. Press ctrl+alt+delete, select the Power icon, and then select Shut down.
2. Press and hold the power button for at least 4 seconds.
3. If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery.

Using the Power icon

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power settings and view the remaining battery charge.

To view the percentage of remaining battery charge, place the mouse pointer over the Power

icon

.

To view power settings, right-click the Power icon

, and then select Power and sleep settings.

Different power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power
When the computer has a charged battery and is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery slowly discharges. The computer displays a message when the battery reaches a low or critical battery level.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors.
NOTE: Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might vary by ±10%. When the remaining battery charge is between 0 and 50%, the battery charges to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power.

Using the Power icon 39

Displaying battery charge

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon

.

Finding battery information in HP Support Assistant (select products only)
Follow these steps to access battery information. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app. or ­ Select the question mark icon (select products only) in the taskbar. 2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery:
HP Battery Check Information about battery types, specifications, life cycles, and capacity
Conserving battery power
Be sure to conserve battery power and maximize battery life.
Lower the brightness of the display. Turn off wireless devices when you are not using them. Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
Stop, disable, or remove any external media cards that you are not using. Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the computer warns you in one of several ways.
The battery light (select products only) indicates a low or critical battery level. ­ or ­

The Power icon

shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon on page 39.

40 Chapter 7 Managing power

The computer takes the following actions for a critical battery level: If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly
in the Sleep state and then shuts down and loses any unsaved information. If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Resolving a low battery level
You can quickly resolve low battery level conditions.
Resolving a low battery level when external power is available
Connect one of the following objects to the computer and to external power. AC adapter Optional docking device or expansion product Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, follow these steps. 1. Connect the AC adapter to the computer and to external power. 2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, follow these steps to run HP Battery Check in the HP Support Assistant app (select products only).
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. or ­ Select the question mark icon (select products only) in the taskbar.
2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support.
The battery in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter, optional docking device, or expansion product.
Resolving a low battery level 41

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions: When charging or calibrating a battery When installing or updating system software When updating the system BIOS When writing information to a disc (select products only) When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external power: The battery begins to charge.

The Power icon

changes appearance.

When you disconnect external power: The computer switches to battery power.

The Power icon

changes appearance.

42 Chapter 7 Managing power

8 Security

Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, Computer Setup (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
NOTE: Some security features listed in this chapter might not be available on your computer.

Protecting the computer
Standard security features provided by the Windows operating system and Computer Setup (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
NOTE: Some features listed in this chapter might not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com.

Table 8-1 Security solutions Computer risk Unauthorized use of the computer
Unauthorized access to Computer Setup (BIOS) Unauthorized access to the contents of a hard drive Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Unauthorized access to a Windows user account Unauthorized access to data Unauthorized removal of the computer

Security feature HP Client Security software, in combination with a
password, smart card, contactless card, registered fingerprints, or other authentication credential BIOS power-on password BIOS administrator password in Computer Setup DriveLock password (select products only) in Computer Setup Boot options feature in Computer Setup*
Windows user password Windows BitLocker Security cable slot (used with an optional security cable on select products only)

Security 43

Table 8-1 Security solutions (continued)

Computer risk

Security feature

*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

NOTE: On tablets without keyboards, you can use the touch screen.

Using passwords
A password is a group of characters that you choose to secure your computer information. You can set several types of passwords, depending on how you want to control access to your information. You can set passwords in Windows or in Computer Setup, which is preinstalled on the computer.
BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
Windows passwords are set only in the Windows operating system.
If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
When creating passwords, follow the requirements set by the program.
Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website.
Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered.
Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their functions.

Setting passwords in Windows

Windows passwords can help protect your computer from unauthorized access.

Table 8-2 Types of Windows passwords and their functions

Password

Function

Administrator password*

Protects access to a Windows administrator-level account.

NOTE: Setting the Windows administrator password does not set the BIOS administrator password.

User password*

Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.

44 Chapter 8 Security

Setting passwords in Computer Setup

Computer Setup passwords provide additional layers of security for your computer.

Table 8-3 Types of Computer Setup passwords and their functions

Password

Function

BIOS administrator password*

Protects access to Computer Setup.

Power-on password

NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled.
Must be entered each time you turn on or restart the computer.

If you forget your power-on password, you cannot turn on or restart the computer.

DriveLock master password*

Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. This password is also used to remove DriveLock protection.

DriveLock user password*

Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password
To set, change, or delete this password, follow these steps.
Setting a new BIOS administrator password
A BIOS administrator password helps prevent unauthorized access to Computer Setup. Use these instructions to set a new BIOS administrator password.
1. Start Computer Setup.
Computers or tablets with keyboards: Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards: Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password (select products only), and then press enter.
3. When prompted, type a password.
4. When prompted, type the new password again to confirm.

Setting passwords in Computer Setup 45

5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
Use these instructions to change a BIOS administrator password. 1. Start Computer Setup.
Computers or tablets with keyboards: Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards: Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Enter your current BIOS administrator password. 3. Select Security, select Change BIOS administrator Password or Change Password (select
products only), and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password. 6. When prompted, type your new password again to confirm. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
Use these instructions to delete a BIOS administrator password. 1. Start Computer Setup.
Computers or tablets with keyboards: Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards: Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Enter your current BIOS administrator password.
46 Chapter 8 Security

3. Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter.
4. When prompted, type your current password. 5. When prompted for the new password, leave the field empty, and then press enter. 6. When prompted to type your new password again, leave the field empty, and then press enter. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same keys that you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.
Using DriveLock Security Options
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drives of the computer. After DriveLock protection is applied to a drive, the appropriate password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator for it to be unlocked. DriveLock Security Options offers the following features:
Automatic DriveLock–See Selecting Automatic DriveLock (select products only) on page 47. Set DriveLock Master Password–See Selecting manual DriveLock on page 49. Enable DriveLock–See Enabling DriveLock and setting a DriveLock user password on page 50.
Selecting Automatic DriveLock (select products only)
You must set a BIOS administrator password before you can enable Automatic DriveLock. When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the BIOS administrator password are created. When the computer is turned on, the random user password automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS administrator password for the original computer at the DriveLock password prompt to unlock the drive.
Enabling Automatic DriveLock To enable Automatic DriveLock, follow these steps. 1. Start Computer Setup.
Computers or tablets with keyboards: a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Entering a BIOS administrator password 47

Tablets without keyboards: a. Turn off the tablet. b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter.
3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.
4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box. 5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Disabling Automatic DriveLock To disable Automatic DriveLock, follow these steps. 1. Start Computer Setup. Computers or tablets with keyboards: a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: a. Turn off the tablet. b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter. 3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 4. Select an internal hard drive, and then press enter. 5. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box. 6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Entering an Automatic DriveLock password While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be prompted to enter a DriveLock password to unlock the drive.
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However, if the drive is moved to another computer, or the system board is replaced on the original computer, you will be prompted to provide the DriveLock password. If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original computer (using the same kind of keys you used to set the password), and then press enter to unlock the drive. After three incorrect attempts to enter the password, you must shut down the computer and try again.
Selecting manual DriveLock
To manually apply DriveLock protection to an internal hard drive, you must set a master password, and DriveLock must be enabled in Computer Setup.
IMPORTANT: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
Note the following considerations about using DriveLock protection: After DriveLock protection is applied to a hard drive, you can access the hard drive only by entering
either the DriveLock user password or the master password. The owner of the DriveLock user password should be the day-to-day user of the protected hard
drive. The owner of the DriveLock master password can be either a system administrator or the day-to-day user. The DriveLock user password and the DriveLock master password can be identical.
Setting a DriveLock master password To set a DriveLock master password, follow these steps. 1. Start Computer Setup. Computers or tablets with keyboards: a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: a. Turn off the tablet. b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 3. Select the hard drive you want to protect, and then press enter. 4. Select Set DriveLock Master Password, and then press enter. 5. Carefully read the warning.
Selecting manual DriveLock 49

6. Follow the on-screen instructions to set a DriveLock master password.
NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer Setup. For more information, see Enabling DriveLock and setting a DriveLock user password on page 50.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Enabling DriveLock and setting a DriveLock user password
To enable DriveLock and set a DriveLock user password, follow these steps. 1. Start Computer Setup.
Computers or tablets with keyboards: a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards: a. Turn off the tablet. b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.
3. Select the hard drive you want to protect, and then press enter. 4. Select Enable DriveLock and then press enter. 5. Carefully read the warning. 6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Disabling DriveLock
To disable DriveLock, follow these steps. 1. Start Computer Setup.
Computers or tablets with keyboards: a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
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Tablets without keyboards: a. Turn off the tablet. b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Hard Drive Utilities, select DriveLock/A

References

• HP® Computer and Laptop Store | HP.com
• AccessibilityAssociation
• Laptop Computers, Desktops, Printers, Ink & Toner | HP® Official Site
• index | HP® Official Site
• Print On Demand process for HP product documents | HP® Support
• HP PC Hardware Diagnostics | HP® Support
• hp.com/support
• ISO/IEC 40500:2012 - Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0
• Accessibility Technology & Tools | Microsoft Accessibility
• index | HP® Official Site
• Public Sector Home | HP® Official Public Sector Site
• hp.com/support
• hpdaas.com/
• Microsoft Support

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