evonic fires EV6i Inset Electric Fire Instruction Manual

June 15, 2024
evonic fires

evonic fires Logo INSETS
INSTALLATION MANUAL

EV6i Inset Electric Fire

evonic fires EV6i Inset Electric Fire

Kepler 22
Colorado
Oberon
Strellar| Topaz
Sphera
Argenta 16
Argenta 22| -lectra C1 C1
-lectra C2C2
-lectra C3 C3
---|---|---

The following materials and components should be disposed of in accordance with the below table.

Metal – Steel or cast iron| Can be taken to a local recycling centre for reuse to reduce waste going to landfill.
---|---
Glass & Screens| Can be taken to a local recycling centre for reuse to reduce waste going to landfill.
Vermiculite| Non hazardous material. Vermiculite can be crushed up and used for plant bedding and ash used for composting or disposed of at a local recycling centre for reuse to reduce waste going to landfill.
Electrical components – Fans, heater elements, PCB’s, Power pack’s, LED’s| Dispose at a local recycling centre In accordance with latest WEEE directive.
Log fuel effects| These logs contain refractory ceramic fibre materials which requires disposal in accordance with WEEE legislation.
Natural Wood| Can be taken to a local recycling centre for reuse to reduce waste going to landfill.

EU DIRECTIVES

All Evonic Fires products meet the requirements of the EC Directives.
These directives have been met by compliance with the following standards:
EU 2011-65/EU 2015/863 Restriction of Hazardous Substances.
References to the relevant designated standards used:
EN 55014-1:2006 + A1:2009 + A2:2011 Electromagnetic Compatibility.
EN 55014-2:2015 Electromagnetic Compatibility.
EN 61000-3-2:2014 Electromagnetic Compatibility (EMC). Limits. Limits for
Harmonic Current Emissions.
EN 61000-3-3:2013 Electromagnetic Compatibility (EMC). Limits. Limitation of
Voltage Changes, Voltage Fluctuations and Flicker.
EN 60335-1:2012 + A11:2014 Household and similar electrical appliances – Safety
EN 60335-2-30:2009+A11:2012 Household and similar electrical appliances. Safety.
Particular requirements for room heatersUKCA STANDARDS
All Evonic Fires products are in conformity with the relevant UK Statutory Instruments (and their amendments).
2016 No. 1101 The Electrical Equipment (Safety) Regulations 2016
2016 No. 1091 The Electromagnetic Compatibility Regulations 2016
2012 No. 3032 The Restriction Of Use Of Certain Hazardous Substances In
Electrical And Electronic Equipment Regulations 2012

IMPORTANT INFORMATION AND HEALTH & SAFETY

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock. and injury to persons, including the following:

  • Read all of the instructions carefully before using the apptiance, only use this appliance as described in this manual. Any other use not recommended by the manufacturer may cause injury to persons, or damage to the appliance.
  • Rernove alt packaging and dispose of it at an appropriate recycling facility.
  • When transporting or storing the appliance and power lead, keep in a dry place, away from excessive vibration and store so as to avoid damage.
  • This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The trim around the heater outlet becomes hot during heater operation. DANGER: High temperatures may be generated under certain abnormal conditions.
  • Donot install this appliance immediately in front of a fixed socket outlet.
  • Do not install this apptiance in the irmmediate surroundings of a bath, shower, swimrning pool of any other area where the appliance could come into contact with water or humidity, e.g. a bathroom.
  • Donot use in areas where gasoline, paint, of any flammmabie liquids are used or stored.
  • This appliance is only suitable for indoor use. do not use outdoors.
  • Donot cover the appliance, or let the air inlet/outlet to be obstructed in any way as it may overheat.
  • Keep the power lead away from hot surfaces and the heater outlet. Do not route the power lead in front of the appliance, of under any carpets or rugs. Do not allow the power lead to be coiled up once installed, as this can cause overheating.
  • This appliance must be firmly fixed to or recessed into, a flat internal wall.
  • Amiaintenance hatch must be installed into the surrounding installation to allow future access.
  • Always use a certified electrician should new circuits of outlets be required. And always use properly grounded, fused and polarised outlets.
  • Where the power lead passes through any masonry wall, stone surround etc. ensure that suitable tubber bushes are fitted at any possible wear points.
  • If the power lead is damaged do not use the appliance until it has been replaced.
  • Donot use any external switching device, timers, of extension leads. Do not connect the appliance to a circuit that is frequently switched on and off by the utility.
  • In the event of a malfunction, switch off the appliance, and disconnect it from the mains power supply. Have the appliance inspected by a certified electrician before reusing.
  • Donot use the appliance if it is damaged. In the event of any damage to the appliance. please contact the retailer from whom the appliance was purchased.
  • Any repairs must only be performed by a certified electrician.
  • Extreme caution is necessary when any heater is used by. located near children os people of reduced mobility, and whenever the unit is left operating and unattended.
  • Young children should be supervised to ensure that they do not play with the appliance.
  • Disconnect from the power supply before performing any cleaning, maintenance or relocation of the unit. Do not use steam cleaners, of aerosois near the appliance.
  • Do not burn wood or anything else in this appliance.
  • Donot strike the glass The glass used is toughened safety glass, if broken it will shatter into small chunks which are less likely to cause injury.
  • Donot drill of screw any new holes into the appliance.

CHECKS BEFORE INSTALLATION – ALL MODELS

INSTALLATION DO’S AND DONT’S
Before installing the appliance please read and take into account the following important requirements;

  • Consult a qualified professional to check the structure of the installation site.
  • If installing into an existing chimney, make sure to adequately block off the flue.
  • The appliance must never be installed in front of an electrical socket.
  • The appliance must not be installed anywhere that it may come into contact with water, i.e. a bathroom.
  • Do not wet plaster directly onto the appliance.

CHECKS BEFORE INSTALLATION

We recommend turning on the appliance before installation, connect the appliance to a power source using the provided electrical lead, and depress the right side of the ON/OFF switch.
Remove the electrical lead from the wall and continue with the installation.evonic fires EV6i Inset Electric Fire - ON -
OFF

INSET INSTALLATION – TIE BACK MODELS

STRELLAR INFILL PLATE

Our Strellar model comes with an infill plate and 2x screws, if you have an Oberon model you can skip to the section below and continue with the installation.
To fit the Infill plate, screw in the two screws to either side of the plate as shown. This lines up with the two screw holes on the front of the appliance.
You can now continue the installation as stated on page 6.
STRELLAR & OBERON INSTALLATIONevonic fires EV6i Inset Electric Fire -
OBERONFirst attach the electrical lead to the power inlet on the back lower right, and plug into the mains power.
Using the Cast Frame fixing kit, drill and fit the x 2 wall plugs and x 2 screw eyes to the inside of the wall opening.
Then using the cable, form a loop by threading it through one of the holes on the front of the appliance, then through the eye screws, and back through another hole on the appliance. You can use the most conveniently positioned hole on the appliance for your installation.
Now move the appliance into the opening, pulling the solid end of the cable against the appliance.
Feed the barrel clamp onto the open end of the cable, and whilst maintaining tension screw it tight.
Cut the cable approximately 50mm away from the barrel clamp.
All our inset models are designed to be fitted into a standard 16” wide x 22” high opening. Before starting the installation check the dimensions of both the appliance and your opening to ensure that they align well.
Please note, if you are installing into an existing chimney breast it is imperative that the flue is adequately blocked off.
SLIDE IN
Once the dimensions have been checked, attach the electrical lead to the power inlet on the back lower right. Connect the electrical lead to the mains power, then slide the appliance into the prepared opening.evonic fires EV6i Inset
Electric Fire - SLIDETo convert your appliance to a free- standing unit you can fit an optional spacer.
Before securing the spacer, attach the electrical lead to the inlet at the back bottom corner of the appliance. Once the spacer is fitted it will be more difficult to attach this.
Position the spacer at the back of the appliance and line up the three screw holes on both appliance and spacer. Then screw in your three screws as shown below. The electrical lead can then slot into the semi circular hole, allowing the appliance to sit free-standing on the floor.evonic fires EV6i Inset
Electric Fire - MODELS

INSET INSTALLATION – WALL MOUNTED – TOPAZ

All our inset models are designed to be fitted into a standard 16” wide x 22” high opening. Before starting the installation check the dimensions of both the appliance and your opening to ensure that they align well.
Once the measurements are confirmed, plug in the appliance and slide it into the prepared opening.
The appliance can then be screwed to the wall with the four screw holes as shown below.evonic fires EV6i Inset Electric Fire -
holes

FRONT GLASS REMOVAL

Applicable models – Kepler 22 / Strellar / Colorado / Argenta 16 / Argenta 22 / C1 / C2 / C3

  1. Unscrew the two screws, and remove the bottom glass retainer from the applianceevonic fires EV6i Inset Electric Fire - bottom
  2. The glass can now be removed from the appliance.
    To replace the glass, follow the steps in reverse.evonic fires EV6i Inset
Electric Fire - steps

FRONT GLASS REMOVAL – SPHERA

  1. Unscrew the two screws, and remove the top plateevonic fires EV6i Inset Electric Fire - SPHERA
  2. With the top plate now removed, slide the glass upwards to remove.evonic fires EV6i Inset Electric Fire - upwards

FITTING THE FASCIA

MAGNETS
The following models have a fascia attached with magnets;

• Argenta 16
• Argenta 22
• Colorado| • Sphera
• Kepler 22
• Argenta C1| • C1
• C2
• C3| • Colorado
• Topaz
---|---|---|---

evonic fires EV6i Inset Electric Fire - models 1 SCREWED
The Brooklyn fascia is attached using screws. There are 4 screw holes located in the outside plaster kit which line up with 4 holes in the rear of the Brooklyn fascia. Offer up the fascia, and secure in place by screwing the fascia to the fire.evonic fires EV6i Inset Electric Fire -
Brooklyn

The Oberon and Strellar cast fascia is secured to the front of the appliance with two top mounted clips and a mounting bracket. Line up the two clips with the top of the mounting bracket and slot them down into the bracket.evonic
fires EV6i Inset Electric Fire - FASCIAThe cast frame can now be screwed to the appliance using the 2x screws supplied. The screw holes are located at the lower part of the frame. Once these are fitted, the fret panel can be fitted in front of this.evonic fires EV6i
Inset Electric Fire - frame

CONTROL METHODS

There are four ways to control all the features of your Evonic appliance – E-smart remote, e-smart cloud App, Inset remote, or manual switch control. The control options available to you are dependent on which appliance you have.
On each control option page, we have listed which products are applicable with each control method.
Please Note: Remote controlled versions of the Oberon, Strellar, Kepler 22, Colorado and Topaz have to be specified at the point of order. If not specified, they will be manufactured as manual appliances.evonic fires EV6i
Inset Electric Fire - METHODS

INSET REMOTE OPERATION

evonic fires EV6i Inset Electric Fire - OPERATIONYou can operate your appliance using the optional remote control. Ensure that the rocker switch on the appliance is in the I/On position, then you can use the remote to control the appliance.

  • To turn on the flame effect, press the top left button.
  • To activate the heater at Low Heat, press the bottom left button.
  • To activate the heater at High Heat, press the bottom right button.
  • To turn off the heater and flame effect, press the top right button.
  • To activate the dimmer function, press the large bottom button once to start, and then again to stop at the desired dimmer setting.
  • To turn off the appliance, press the rocker switch on the appliance to the On/Off position.

MANUAL OPERATION

evonic fires EV6i Inset Electric Fire - effect ONYou can operate your appliance using the manual rocker switches located on the right hand side.
Please note there is no manual dimmer control.

  • To turn on the appliance and activate the flame effect, press the top rocker switch to the I/On position.
  • To activate the heater at Low Heat, press the middle rocker switch to the I position. To deactivate, switch the rocker switch back.
  • To activate the heater at High Heat, press the bottom rocker switch to the II position. To deactivate, switch the rocker switch back.
  • To turn off the heater and flame effect, press the top rocker switch to the Off position.
  • If your appliance is fitted with a thermostat you can adjust the heat output by turning left to decrease the heat, and right to increase the heat.

E-SMART REMOTE CONTROL

Applicable models – C1 / C2 / C3

evonic fires EV6i Inset Electric Fire - Applicable With the remote control the heater is pre-set to 28°28°, if you would like to adjust the temperature you need 28 if you would like to adjust the temperature you need to do this through the app.
The brightness button adjusts the brightness of the fire by 0%0%, , 25%, , 50%and 100%

SETTING TIMERS USING YOUR REMOTE

You can set up timers for your appliance easily by using your remote contral.
Once you have turned your fire on using the remote, simply press the Heater ON icon to set a 15 minu’ timer. Each click of the Heater ON button adds another 15 minutes to the timer and this can be used fatotal of 90 minutes {6 clicks).

E-SMART APP SETUP

Applicable models – C1 / C2 / C3
To begin using the app you first need to pair your appliance to the app, we have created a video on our Youtube channel to guide you through the process of pairing your appliance to your smart phone or tablet. Scan the QR code to be taken to the video and get  tarted.
Alternatively follow the step-by-step guide below.

evonic fires EV6i Inset Electric Fire - QR Cord 3https://www.youtube.com/watch?v=yeK1eLL58CU&t=3s

evonic fires EV6i Inset Electric Fire -plugged

  1. Make sure that your fire is plugged in and the switch is on. Then turn on your fire by pressing the ON/OFF switch to the ‘ON’ position.evonic fires EV6i Inset Electric Fire - E-Smart
  2. Download the E-Smart Cloud app from the Apple Store, or Google Play Store.evonic fires EV6i Inset Electric Fire - Settings
  3. Open the Settings panel on your device and connect to the fire’s wireless connection. The name of the fire’s wi-fi will vary depending on the model.evonic fires EV6i Inset Electric Fire - app 1
  4. Open the E-Smart app on your deviceevonic fires EV6i Inset Electric Fire - Home Screen
  5. Open the settings panel on the app’s Home Screen.evonic fires EV6i Inset Electric Fire - password
  6. Scroll down to the ‘IoT Registration’ section and fill in your email address and create a password. Press ‘Save’. Then select the grey wi-fi button.evonic fires EV6i Inset Electric Fire - password 1
  7. Select your router from the drop down box, and enter your router’s password. Press the eye icon to double check for mistakes. Press ‘Save and Connect’. Only select Static IP if advised by an IT professional.evonic fires EV6i Inset Electric Fire - password 3
  8. The pairing process between your device, the fire, and your router will now take place. This may take a few minutes, and when the app shows ‘Redirect’ you may see the lighting on your fire change colour. This is completely normal. To complete the setup, turn your fire off then back on.

USING THE E-SMART APP

evonic fires EV6i Inset Electric Fire - General
settings

E-SMART APP SETUP

On the Home Page of the E-Smart Cloud App you can see the name of your fire, the chosen temperature, and the actual temperature. On the left hand side you can select the timer, shop, and app settings. On the right hand side you can turn the lights in the fire on and off, and also turn the heater on and off.
To enter the Control Overview either select the light bulb icon on the top left or the central temperature box.

CONTROL OVERVIEW

evonic fires EV6i Inset Electric Fire - Temperature
dial

To adjust the desired temperature of your fire ensure that the heater is selected on the Home Page in the previous step. Then press, hold, and rotate the temperature dial to set the temperature.
The animation drop down allows you to choose the flame effect for your fire, more flame effects are availabie to download from our shop on the Home Page.
The ‘Feature lights’ button will activate the over fuel-bed lights, if you have a model with tile wings then this button will also turn on the side down- lighters.
By clicking on lighting settings you can adjust the flame brightness by pressing, holding, and sliding the tab at the bottom of the screen. Slide left to lower the brightness, and right to increase the brightness.
You can adjust the fuel bed brightness in the same way with the lower tab slider.
To change the speed of the LED flame effect single press the speed setting option, and slide the top dial left to slow it down, and right to increase the speed. Likewise with the fuel bed speed, slide the lower tab left to slow it down and right to increase it.

PROGRAMMING THE TIMER

evonic fires EV6i Inset Electric Fire - programming

  1. Single press the clock icon on the Home Page to begin programming the Timer.evonic fires EV6i Inset Electric Fire - desired
  2. Input your desired time in the Time box, select the action (Fire On/Off/, Heater On/Off) you want. Deselect the day/s you don’t want it to apply to, and press the Save button.evonic fires EV6i Inset Electric Fire - additional
  3. The above screen will now show your set timer. To delete the timer press the bin icon. To add an additional timer scroll down and repeat the process. Press the Back button to return to the Home Page.

UPDATING YOUR FIRE AND LOGGING OUT

Update your fire by clicking on the triangular icon.
Do not turn your fire off until it is complete It may take up to 10 minutes to update.
To log out of the e-smart cloud app, on your home screen you need to press the ‘log out’ icon.evonic fires EV6i Inset Electric Fire -
complete

PROBLEMS CONNECTING

If you are having problems connecting your fire with your device and router please try the following steps to fix the issue.

  • Switch fire OFF
  • Switch wi-fi router OFF
  • Switch fire back ON (Keeping router OFF)
  • Open the wi-fi settings on your device – find and select your product / fire
  • Open the e-smart App on your device and select the settings icon
  • In ‘Device Name’, rename your fire (Be sure not to use numbers or spaces when renaming your fire) Be sure not to use numbers or spaces when renaming your fire)
  • In the Settings menu scroll down to the IoT Registration and check that your email and password are In the Settings menu scroll down to the IoT Registration and check that your email and password are correct. You can click the correct. You can click the eye icon eye icon to help you see any mistakes. Press save. to help you see any mistakes. Press save.
  • Check you have selected the correct network and the wi-fi password entered is correct, you can click Check you have selected the correct network and the wi-fi password entered is correct, you can click the the eye icon eye icon to help you see any mistakes.  to help you see any mistakes.
  • Make sure
  • Make sure ‘Static IP’ ‘Static IP’ is NOT selected (unless advised by an IT professional). Press save and connect. is NOT selected (unless advised by an IT professional). Press save and connect.
  • Wait 2 minutes for the fire to try and re-connect. Once this process is finished the App will show the
  • Wait 2 minutes for the fire to try and re-connect. Once this process is finished the App will show the home screen (Page 20).
  • Switch your fire OFF.
  • Switch your wi-fi router back ON.
  • Switch your fire back ON.

If your wi-fi signal is weak, the App will show you a red warning message located on the home screen.
If your problems persist after attempting to re-connect, please contact our service department.

RESETTING YOUR FIRE

If you have entered a wrong email or password during the set-up process, then you may need to reset your fire to factory settings. To do this your fire must be updated to the latest version, you can do this by following the instructions on page 22.
Once your fire is fully updated you can reset it by turning it off and on at the power switch 5 times. Be sure to allow 1 second between each click. There will be an audible beep after this has been done, you can then continue with the set up process on page 18.

RETRO-FITTING THE REMOTE CONTROL

In order to retro-fit your remote on older models, please ensure you follow these steps BEFORE you attempt to use the remote control system.evonic fires
EV6i Inset Electric Fire - remote

  1. To begin the retro-fit of the remote control,press the ‘update’ icon on the e-smart cloud app home screen.evonic fires EV6i Inset Electric Fire - updated
  2. Once the fire has updated, select the settings icon on the home screen.evonic fires EV6i Inset Electric Fire - click
  3. Once the settings panel is open, click ‘other options’.evonic fires EV6i Inset Electric Fire - states
  4. Scroll down to the section that states ‘allow remote control (universal)’. Ensure this is highlighted and press save.
  5. Press save. You will then hear an audible beep to notify you of the pairing.
  6. Turn your fire OFF, then back ON. You remote will now be paired and ready to use.

CONNECTING TO AMAZON ALEXA

  1. evonic fires EV6i Inset Electric Fire - states 1Once your fire is installed, and switched on, download and open the Amazon Alexa app.
    Once open sinle press More in the bottom right hand corner.evonic fires EV6i
Inset Electric Fire - Games

  2. Single press Skills & Games on the pop up list.evonic fires EV6i Inset Electric Fire - evonicfires

  3. Single press Search and type in evonicfires.
    Select the Evonicfires Halo skill icon to open.evonic fires EV6i Inset
Electric Fire - Evonicfires 1

  4. Now on the Evonicfires Halo skill page you can single press the Enable to Use button to go to the log in page.evonic fires EV6i Inset Electric Fire - previously

  5. Enter the log in details that you previously entered in the app set up process, and single press Log In.press Log In.evonic fires EV6i Inset Electric Fire - single

  6. After a few moments your account will be linked, once this is done you can single press Close.evonic fires EV6i Inset Electric Fire - Devices

  7. Single press Discover Devices to search for your fire.evonic fires EV6i Inset Electric Fire - allowingYour fire will show up as two devices, allowing you to programme the heater separately to the effects. Single press the second option, and Set up Device.

CONNECTING TO GOOGLE HOME

  1. evonic fires EV6i Inset Electric Fire - installedOnce your fire is installed, and switched on, download and open the Google Home app.
    Once open single press the plus symbol in the top left hand corner.

  2. evonic fires EV6i Inset Electric Fire - popSingle press Set up Device on the pop up list.evonic fires EV6i Inset Electric Fire - Google

  3. Single press Works with Google.
    evonic fires EV6i Inset Electric Fire - right

  4. Single press the Search icon in the top right corner.evonic fires EV6i Inset Electric Fire - Fires

  5. Type in Evonic Fires, single press search and then select the Evonic Fires E-Smart icon.evonic fires EV6i Inset Electric Fire - Evoflame log

  6. Once in the Evoflame log in page, enter the log in details that you previously entered in the app set up process, and single press Log In. Your appliance is now paired with Google Home!

COMMANDS FOR AMAZON ALEXA
When using Amazon Alexa or to control your appliance settings remember to substitute the words ‘the
fire’ for whatever you have named your appliance.
TURNING THE APPLIANCE ON AND OFF
TURNING THE HEATER ON AND OFF
CHANGING THE TEMPERATURE
ALEXA CAN ONLY CHANGE THE TEMPERATURE BETWEEN 10° & 32°.
Pole yre yes 2 9 yeeros ses. . Inereases the temperature by 3°
Wek gow ones pos se sees. Decreases the temperature by 3°
CHANGING THE FLAME EFFECT
“Alexa, set animation to……….”

COMMANDS FOR GOOGLE HOME
When using Google Home to control your appliance settings remember to substitute the words ‘the fire’ for whatever you have named your appliance. Please note that the Google Home app cannot control the heater in the appliance.
TURNING THE APPLIANCE ON AND OFF
“Ok Google, turn on the fire.” / “Ok Google, turn off the fire.”
CHANGING THE FLAME EFFECT
“Ok Google, change the animation to ………….. on the fire.”

NOTES

……………………………………………….
………………………………….

WARRANTY

Evonic Fires 5-year warranty – 1 year parts & labour + 4 years parts supplied.

The above warranty terms and conditions, as of 1st May 2022, are applicable for all relevant products purchased after this date. Appliances despatched prior to this date will have an  lternative warranty as set out within the Installation and User Instructions that was supplied with the product, this was usually a standard 2-year warranty.
To receive your Extended Warranty your Evonic Fires product must have been purchased from an authorised stockist within our Retailer Network and your warranty registered with Evonic Fires through the online form – evonicfires.co.uk/register-your-product. The commencement date for the warranty period is the date of purchase.
The product must be adequately serviced and maintained. Evonic Fires provide maintenance call outs at a cost, and information on this can be obtained by contacting our head office. Please see your Evonic Installation Instructions for further information on how to service and maintain your appliance.
During your extended warranty period, only parts supplied or authorised by Evonic Fires can be used to repair your fireplace, and these spare parts can be obtained by contacting our service department at service@evonicfires.co.uk or calling 01789 263868.
Consumable items such as glass, screens, LED’s, LED boards, filters and power supplies which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered within the extended warranty. These items are covered for the first 12 months.
To make a warranty claim, evidence must be supplied to our service department in the form of pictures, videos, or both. Failure to supply evidence to support your warranty claim may invalidate or delay the claim. Any visit by an Evonic Fires engineer will incur a service charge after the first year. We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits parts, unless we have approved such work in advance of it being carried out.

WARRANTY EXCLUSIONS AND LIMITATIONS
The Evonic Extended Warranty does not cover:

  1. Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the CK Fires Ltd installation and operation instructions, or if the installation does not conform to local building, fire, and safety regulations.
  2. Issues with mains/spur connections of power supply.
  3. Damage resulting from the product not being adequately maintained. (Please see your CK Fires Ltd Installation and Operating Instructions for further information on how to service and maintain your appliance).
  4. Damage caused by unauthorised modifications, use or repair.
  5. Damage or defects caused by the product being stored in a damp, unheated environment.
  6. Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by CK Fires Ltd.
  7. Consequential loss (to the extent permitted by law) related to decorations, furnishings, or other household assets.
  8. Removal and re-installation costs.

WARRANTY EXCLUSIONS AND LIMITATIONS
Repaired or replaced products are covered only for the remainder of the original warranty period. In the event of a claim being made, this must be reported to your retailer or CK Fires Ltd within 14 days of the fault occurring/being noticed. In the event of a product fault occurring during the warranty period years 2-5, CK Fires Ltd will send the appropriate component or goods necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make CK Fires Ltd liable for any or special, incidental, or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by our Terms and Conditions of Sale.
CK Fires Ltd total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. CK Fires Ltd, in the event of a warranty claim, reserves the right either to replace the goods in question or to refund the purchase price of the goods. For product sold outside the UK and Ireland, UK law will prevail.
The Evonic Fires Extended Warranty does not affect your statutory rights.
REGISTER YOUR EVONIC FIRE
By registering your product on our website you ensure 4 years parts only cover on top of your standard one year warranty. Scan the QR code to take you directly to the registration page and secure your extra cover.

https://evonicfires.co.uk/register-your-product/

REPORT A FAULT
If you have any difficulties or problems with your appliance then please get in touch so that we can assist you. Please scan the QR code to be taken to our websites Report a Fault page, we will then be in touch with you shortly.

evonic fires EV6i Inset Electric Fire - QR Cord 1https://evonicfires.co.uk/report-a-fault/

evonic fires Logo CK Fires Ltd / Evonic Fires
1, Evonic House, Clifford Park, Clifford Lane,
Stratford-on-Avon, CV37 8HW
Tel: +44 (0)1789 263868 Fax: +44 (0)1789 293080
Email:sales@evonicfires.co.uk
www.evonicfires.co.uk
Follow us on:
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@evonicfires

Documents / Resources

| evonic fires EV6i Inset Electric Fire [pdf] Instruction Manual
EV6i Inset Electric Fire, EV6i, Inset Electric Fire, Electric Fire, Fire
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References

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