Hisense CES 2023 ConnectLife Home Appliance ecosystem User Guide

**Hisense CES 2023 ConnectLife Home Appliance ecosystem User Guide

**

Welcome

Thank you for your purchase! We’re happy that you chose ConnectLife product, and we are confident that you’ll be completely satisfied with your new Air Home Appliance for many years to come. Connec tLife proudly stands behind our products and welcome your suggestions and feedback that will help us to continue meeting your expectations.

We look forward to you sharing the positive experience you’ve had with our product and our service!

System Operation Requirements

Smartphone System Requirements

The following are the minimum specifications needed to successfully run the app on a smartphone:

Table 1 Smartphone requirements

Wireless Router requirements

Table 2:   Wireless Router requirements

11dBM(72.2Mbps)
Data Rate| 802.11b: 11Mbps802.11g: 54Mbps802.11n: 72.2Mbps
Sensitivity| 802.11b: 11Mbps802.11g: 54Mbps802.11n: 72.2Mbps
Modulation| QPSK+OFDM

Notice:

• Please try to use a certified 2.4G wireless router.
• The wireless router requirements are a general specification.
• Depending on the environment, there might be multiple WiFi access points available. It is important to ensure that the correct one is being used.
• A router firewall may have high security or parental controls configured, and these settings may block some required network ports for the device.
• The following network ports should be opened/whitelisted on your router:80/443/55020/55030(Check the router’s user manual for instructions on configuring firewalls.)
• The WiFi module does not support a new Wi-Fi certifed specifcation and non-standard Wi-Fi certifcation type.

In-Home WiFi Network Connectivity Tips

• Locate the home appliance as close to the wireless router as possible.
• If the WiFi signal strength is weak, the App and WiFi module may be disconnected depending on the Wi-Fi signal strength.Purchase a Wi-Fi repeater(range extender) to improve the Wi-Fi signal strength.
• Check that no metal objects are attached to the appliance, or otherwise interfering with the WiFi signal.
• Due to dynamic network connectivity request may time out. In this event, re-run the network.
• Due to dynamic network connectivity control processes may time out, App and product may display conflicting setting information. Reconnect to sync information.

Other Requirements and Precautions

• The smartphone must be connected with WiFi instead of 3G/4G/5G when it is paired to the home appliances for the first time;
• When using the Application, cellular data use may generate expenses if the mobile phone is connected with 3G/4G/5G data service;
• The internet connection may fail due to presence of any firewalls. If this is the case, it’s recommended to contact your internet service provider;
• If your internet service provider requires an ID or a password to connect to the internet, you must enter your ID or password when connecting to the internet.

WiFi Module Performance Parameters

Table 3: Internal WiFi module Performance Parameters

WiFi Model

|

AEH-W4G1/ AEH-W4G2

|

AEH-W0G1/ AEH-W0G2

---|---|---
Transmission frequency| 2.4GHz| 2.4GHz
Transmission power| ≤19dBm| ≤19dBm
Power supply| 5V/450mA| 3.3V/400mA
Operating temperature| -20℃~70℃| -20℃~70℃
Operating humidity| 20%~85%| 20%~85%

How to install Connect Life

Search for the Connect Life application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application. Or scan the below QR code.

Android QR code

iOS QR code

How to add appliances and delete appliances

Add appliances

• Open the Connect Life app.
• Go to menu in the upper left corner → Appliances → click ‘ + ‘ in the upper right corner or picture in the bottom → ADD NEW APPLIANCE → Air treatment → select your appliance.
• Follow the instructions of STEPS → NEXT → go to Settings of smartphone, connect smartphone to the device(start with ‘HIS-’) →back to app and click SETTING → select wireless router in the list and input the password, then waiting for pairing.
• One appliance can only be paired by one account. If anther account wants to pair the appliance, the appliance must be unbound by the first account.

Notice:

Before pairing your device, please make sure your device is connected to the Internet through a wireless router. The smartphone and the appliance can not be paired through 3G/4G/5G cellular data service.
For an Air Conditioner: press Horizon Airflow button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows “77”. Or press the “Sleep” button 8 times in the wire remote controller, you can pair after hearing the air conditioning distribution network tone.
For a Portable Air Conditioner: click “SWING” button 6 times on the remote and the buzzer will sound 5 times , wait until the display shows “77”;
For a Window Air Conditioner: Long press “CONNECT” button on the device panel for 5 seconds and the WiFI light will flash;
For a Dehumidifier: press “mode” and “fan” button at the same time and the buzzer will sound 3 times, wait until the display shows “P2”.

Delete appliances

1. Open the Connec tLife app.
2. Go to menu in the upper left corner → Preferences → APPLIANCE SETTINGS select appliance and click Unpair.

Automation Function Introduction

There are three selections in Automation: Manually triggered; Time based; Appliance status. User can add them in ConnectLife app as below.

1. Open the ConnectLife app.
2. Go to menu in the upper left corner → Automation → ADD SCENE.

Manually triggered: User can use this function to turn on/off the scene manually.
Once user has set the actions, the user can manually trigger these actions.
Manually triggered can support multi-device operation.

Time based: It is a 7*24 Timer. User can set a start time and select days of a week, and then set the device actions, when the set time requirement is reached, the actions will be executed.

Appliance   status: Users can set different judgment conditions for home appliances such as power,mode,temperature(humidity),fanspeed status, when the conditions set by the users are met, the home appliance will work according to the rules set by the users.

Notice:
* ALL Automation Function can support multi-device operation.

Troubleshooting

Cannot register to become a member The reason:

1. The account name or password is wrong;
2. Incorrect e-mail format ;
3. Can’t receive a code from email to active account

Solution:

1. Please follow the prompt;
2. Register by correct e-mail format;
3. Please find email in your Mail garbage box or other box Or Contact local service for help;

Cannot log into the account

Reason:

1. Network anomaly;
2. Account password is wrong;
3. The account isn’t active;

Solution:

1. Make sure connection is ok;
2. Input correct password;
3. Check whether the code in registered mailbox has been used

Home appliance cannot be paired with the App

Reason:

1. Home appliance is not powered on;
2. Wireless communication signals are weak because the wireless router is out of range;
3. Wireless network cannot be connected to the Internet;
4. The appliance is not in “Pair” mode;
5. APP works abnormally;
6. Incorrect password of wireless router;

Solution:

1. Ensure that the device is powered;
2. Adjust location of wireless router or the appliance;
3. Contact your local Internet Service Provider (ISP);
4. Please refer to ‘Add appliances’
5. Close WiFi of smartphone and then re-open it Or Restart the smartphone ;
6. Input correct password of wireless router;

The home appliance is offline all the time

Reason:

1. The home appliance is not powered on;
2. Network anomaly;
3. The home appliance operates abnormally;
4. App communication is abnormal;

Solution:

1. Ensure that the device is powered;
2. Adjust the location of wireless router or of the appliance or Contact your local Internet Service Provider (ISP);
3. Please unplug the unit for 10 seconds and power on again;
4. Restart the App, or dis-able and re-enable WiFi on the smartphone;

The appliance doesn’t respond to remote control

Reason:

1. The home appliance is not powered on;
2. The wireless router is not powered on;
3. Network anomaly;
4. App communication is abnormal;

Solution:

1. Ensure that the device is powered;
2. Ensure that the wireless router is powered;
3. Adjust location of wireless router or the appliance or Contact your local Internet Service Provider (ISP);
4. Restart the App, or dis-able and re-enable the WiFi on the smartphone;

The App closes unexpectedly

Reason:

1. The smartphone app suddenly shuts down due to memory limitations of the smartphone;
2. Due to a network error or server load, the connection is unstable;
3. Android or iOS system update;

Solution:

1. Close any unnecessary apps that may be running in the background before using app;
2. Try to log in again at a later time;
3. Please contact the service;

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